2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Nov 16, 2017
RACK AND PINION. STEERING WHEEL MAKES CLUNKING NOISE. VEHICLE WANDERS. FORD COMPANY STATES THIS IS NOT A RECALL WHICH IT SHOULD BE. THIS IS A MANUFACTURING DEFECT
Power train, Nov 16, 2017
HALF SHAFT AXEL IS LEAKING TRANSMISSION FLUID DUE TO THE SHAFTS SURFACE FINISH WEARING DOWN THE COMPONENTS. THIS IS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR. VERY COSTLY FOR CONSUMERS TO FIX AND EXTREMELY UNSAFE FOR THE DRIVER AND OTHER MOTORISTS ON THE ROAD AS I WAS TOLD IT CAN CAUSE YOUR TRANSMISSION TO BLOW WHILE DRIVING AND STOP YOUR CAR SUDDENLY IF NOT ADDRESSED. I ONLY BECAME AWARE OF THIS DANGEROUS SITUATION WHEN TAKING MY CAR IN FOR AN OIL CHANGE, DUE TO ONLY DRIVING THE VEHICLE 3,000 MILES PER YEAR I ONLY GET AN OIL CHANGE ONCE A YEAR. WHO KNOWS HOW LONG THIS HAS BEEN A PROBLEM.
Air bags, Nov 16, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMPA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, IRVINE, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Nov 15, 2017
MOON ROOF SHATTERED GLASS
Other or unspecified, Nov 15, 2017
CAR IIS IN PARK AND PULL THE KEY OUT OF THE IGNITION IT WILL NOT COME OUT . MAKING SURE IT IS IN PARKED , TURN THE WHEEL TRIED ALL THAT AND STILL STUCK THE ONLY WAY I CAN TAKE THE KEY OUT OF THE IGNITION IS TO DISCONNECT THE BATTERY. FORD DEALERSHIP SAID IT NEEDED A NEW SHIFTER
Air bags, Nov 15, 2017
WHEN ARE THE PARTS GOING TO BE AVAILABLE TO TAKE ACTION ON MY RECALL? EVERYONE AROUND SACRAMENTO, CALIFORNIA BEEN TELLING ME PARTS ARE NOT AVAILABLE YET. STEPHANIEIVANA22@GMAIL.COM
Air bags, Nov 14, 2017
TAKATA RECALL. DEALER HAS NOT RECEIVED REPLACEMENT AIRBAG INFLATORS SO MY VEHICLE IS AT RISK FOR IMPROPER DEPLOYMENT!
Air bags, Nov 14, 2017
TAKATA RECALL. DEALER HAS NOT RECEIVED REPLACEMENT AIRBAG INFLATORS SO MY VEHICLE IS AT RISK FOR IMPROPER DEPLOYMENT!
Air bags, Nov 14, 2017
TAKATA RECALL: FORD CANNOT TELL ME WHEN A REPLACEMENT AIRBAG IS AVAILABLE. WERE NOTIFIED JANUARY 2017 AND HAVE CALLED MULTIPLE TIMES TO INQUIRE ABOUT REPAIRS. THE ANSWER IS ALWAYS THEY DON'T KNOW WHEN PARTS WILL BE AVAILABLE AND THAT I SHOULD KEEP CALLING BACK. THIS CAR IS UNSALEABLE WITHOUT THE REPAIR!
Air bags, Nov 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SANTA MONICA FORD LINCOLN (1230 SANTA MONICA BLVD, SANTA MONICA, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/9/18*JB
Air bags, Nov 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD BRADENTON (5325 14TH ST W, BRADENTON, FL 34207, PHONE NUMBER: (941) 275-1267) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/13/18*JB
Air bags, Nov 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD FORT WORTH AT (817) 200-4212 (5000 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Air bags, Nov 13, 2017
TAKATA-MANUFACTURED AIRBAG RECALL THIS NOTIFICATION WAS SENT OUT BACK IN JANUARY OF THIS YEAR AND HAS NOT BEEN REMEDIED! THIS IS NOT TIMELY AND IS PUTTING NUMEROUS LIVES AT RISK - THEY NEED TO REINSTALL THE ENTIRE AIRBAG IF THEY CANNOT REPLACE THE FAULTY PART. WAITING ALMOST A YEAR FOR A REMEDY IS UNACCEPTABLE.
Air bags, Nov 13, 2017
I RECEIVED A LETTER FROM FORD THAT THERE IS A RECALL FOR THE AIR BAG IN MY CAR BACK IN JANUARY 2017, IT HAS BEEN 11 MONTHS AND FORD DEALERSHIP STILL DOESN'T HAVE THE PARTS NEEDED TO DO THE REPAIR. HOW LONG MUST I WAIT TO GET THIS RECALL DONE? I JUST RECEIVED A NOTICE OF CHAPTER 11 CASE # 17-11375 (BLS) THIS WEEK AND I CALLED FORD DEALERSHIP AGAIN TODAY AND WAS TOLD THAT I DO NOT LIVE IN HUMIDITY SO DON'T WORRY. REALLY I HAVE BEEN DRIVING THIS CAR OF THE PAST 5 YEARS WITH A BAD AIR BAG AND I AM NOT TO WORRY !!!!
Air bags, Nov 13, 2017
TAKATA RECALL - RECALL LETTER RECEIVED BUT THE FORD DEALERSHIP HAS INFORMED ME THAT NO PARTS ARE AVAILABLE FOR THE FIX.
Air bags, Vehicle speed control, Nov 12, 2017
#1 TAKATA RECALL #2 THROTTLE ACTUATOR CONTROL SYSTEM STALL ENGINE TO A LIMP IN TRAFFIC UNEXPECTEDLY VERY DANGEROUS
Air bags, Nov 10, 2017
TAKATA INFLATORS HAVE NOT BEEN REPLACED. HAVE CALLED REPEATEDLY. HAVE CALLED VARIOUS FORD DEALERSHIP AND THEY HAVE NOT SET UP FREE REPLACEMENT APPT.
Air bags, Nov 10, 2017
I CALLED THE FREEWAY FORD DEALERSHIP IN BLOOMINGTON MN TO SCHEDULE THE RECALL OF MY AIR BAG. THEY TOLD ME THERE IS NO FIX FOR THE ISSUE YET.
Air bags, Nov 9, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN MOTORS IN REDDING, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE CONTACT WAS ON ADVANCE NOTICE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 9, 2017
TAKATA RECALL, RECEIVED LETTER REGARDING RECALL IN MARCH 2017 AND TO DATE FORD IS SAYING THEY HAVE NOT RECEIVED ANY PARTS TO FIX THIS PROBLEM. WHY IS IT TAKING SO LONG AND HOW DANGEROUS IS THIS WHEN I HAVE PASSENGERS IN MY CAR.
Air bags, Nov 9, 2017
TAKATA RECALL I WAS TOLD EARLY THIS YEAR THAT MY VEHICLE HAS UNSAFE PASSENGER-SIDE AIR BAGS. THIS MEANS MY CAR'S PASSENGER SAFETY IS COMPROMISED. YET NOTHING HAS BEEN DONE WITH MY CAR TO SOLVE THE PROBLEM BY FORD, OTHER THAN A PROMISE THAT SOME DAY THEY WILL PROVIDE A FREE REPLACEMENT. I PURCHASED A BRAND NEW CAR IN 2012 WITH SAFETY AIR BAG FEATURES. HOW LONG SHOULD I HAVE TO WAIT TO GET THEM?
Air bags, Nov 8, 2017
TAKATA RECALL
Air bags, Nov 8, 2017
WE RECEIVED A LETTER INFORMING US OUR FRONT AIRBAG NEEDED TO BE REPLACED BACK IN MARCH OF 2017. AS OF TODAY (NOVEMBER 8, 2017) FORD STILL DOES NOT HAVE THE REPLACEMENT PART FOR THIS CAR. I'VE SPOKEN TO BOTH OUR LOCAL FORD DEALER AND FORD CUSTOMER SERVICE. THEY ALSO COULDN'T TELL ME WHETHER THE CAR WAS SAFE TO DRIVE OR NOT.
Air bags, Nov 8, 2017
TAKATA RECALL. AIR BAG STILL NOT REPLACED AS OF NOV 2017 DUE TO LACK OF PARTS.