2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Air bags, Oct 31, 2017
TAKATA RECALL - IT HAS BEEN ALMOST A YEAR SINCE I RECEIVED THE ORIGINAL RECALL NOTICE REGARDING AIRBAG REPLACEMENT FROM FORD, BUT NO REMEDY HAS BEEN MADE AVAILABLE AS OF THIS DATE. NO ONE CAN PROVIDE ANY INFORMATION AS TO WHEN THIS WILL BE CORRECTED.
Air bags, Oct 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH BAILEY AUTO PLAZA (1546 4TH ST, GRAHAM, TX 76450) WHO STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN THE PARTS ARRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHEN THE PASSENGER SEAT WAS OCCUPIED, THE VEHICLE INDICATED THAT THE PASSENGER AIR BAG WAS NOT ACTIVE. THE CONTACT CALLED MCLARTY FORD (3232 SUMMERHILL RD, TEXARKANA, TX 75503; 903-792-7121) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 30, 2017
TAKATA RECALL THE RECALL WAS ISSUED JANUARY 2017. WE STILL HAVE NOT RECEIVED INFORMATION ON HOW TO HAVE THE ARE BAGS FIXED OR REPLACED.
Steering, Air bags, Oct 29, 2017, crash
I WAS IN A CAR ACCIDENT THE POWER STEERING FAILED I HIT A TELEPHONE POLE. THE IT BAGS NEVER DEPLOYED AND I SMACKED MY HEAD
Steering, Oct 29, 2017
POWER STEERING FAILURE! EPAS SYSTEM ON 10/27/2017. MY DAUGHTER WAS DRIVING CAR, SHE STOPPED FOR GAS, SHE STARTED CAR AND POWER STEERING FAILED. I SEE THERE IS A RECALL ON THE POWER STEERING SYSTEM BUT GUESS WHAT MY VIN NUMBER IS NOT PART OF THE RECALL! SOUNDS FISHY TO ME WHY DO I HAVE A EPAS SYSTEM FAILURE AND MY CAR IS NOT PART OF RECALL? I HAVE A CASE NUMBER AT FORD #13421730. I HAVE THE CAR AT THE FORD DEALERSHIP IN BUDA TEXAS TRUCK CITY FORD. THEY ARE GOING TO CHARGE ME $115.00 TO ANALYSE THE CAR WITH THEIR COMPUTER. I JUST DON'T WANT TO PAY FOR A NEW EPAS STEERING SYSTEM IF THE CAUSE OF THE FAILURE IS A DEFECTIVE EPAS SYSTEM!!!
Air bags, Oct 29, 2017
TAKATA RECALL IN MAY OR JUNE 2017 AND I WENT TO DEALERSHIP IN AUGUST AND THEY INFORMED US THAT THEY DID NOT HAVE THE REPLACEMENT.
Air bags, Oct 27, 2017
TAKATA RECALL------ I AM GETTING NO WHERE WITH MY DEALERSHIP. I GOT MY LETTER IN MARCH 2017. I HAVE BEEN CALLING TWICE A MONTH (HARDY FORD & CHEVROLET) ABOUT GETTING IT REPLACED AND EVERY PERSON I TALK TO SAYS THAT THE PARTS (FOR MY FORD FUSION 2012) HAVE STILL NOT COME IN AND NO ONE AT ANY DEALERSHIP IS GETTING THEM AT THIS TIME. THEN WHY SEND OUT THE LETTERS AND TELL US TO HAVE IT REPAIRED... CAN YOU HELP WITH THIS SITUATION? ARE THEY TELLING THE TRUTH OR STALLING IN DOING THE REPAIR? WHERE DO I GET ANSWERS OR HELP FROM THIS POINT? A FORD OWNER DALLAS, GEORGIA
Air bags, Oct 27, 2017, crash
TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT'S VEHICLE WAS T-BONED AND THE DRIVER'S DOOR WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO FORD MILLER MOTORS IN BURLINGTON, WISCONSIN. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000.
Suspension, Oct 27, 2017
OCTOBER 14, 2015 REPLACED BOTH FRONT COIL SPRINGS (BROKE NEAR THE TOP). I KNOW THAT ONE OR BOTH OF THEM BROKE WHEN I WAS BACKING OUT OF MY DRIVEWAY ONTO THE STREET AND TURNING THE STEERING WHEEL TO START DOWN THE STREET. THAT WAS THE ONLY TIME THAT I HEARD A LOUD NOISE LIKE A SPRING BREAKING AND STARTED TO HEAR A RUBBING SOUND A SHORT TIME LATER, WHICH I WAS TOLD WAS THE BROKEN SPRING RUBBING AGAINST THE TIRE.
Air bags, Oct 27, 2017
"TAKATA RECALL"
Air bags, Oct 26, 2017
I RECEIVED THE AIRBAG RECALL LETTER, AND CALLED A FORD DEALER TO CHANGE IT. THEY TOLD ME THAT THEY DON'T HAVE THAT AIRBAG ANYMORE. THEY SUGGESTED ME TO CALL THEM AGAIN IN A FEW WEEKS. I DID IT, AND GOT THE SAME ANSWER. PLEASE LET ME KNOW WHAT TO DO. WHERE CAN CHANGE IT?
Air bags, Oct 26, 2017
TAKATA RECALL. FORD WILL NOT REPLACE THE DANGEROUS PASSENGER AIRBAG. PROPER AIRBAGS HAVE BEEN INSTALLED IN 2013, 2014, 2015, 2016, 2017 AND 2018 FORDS BUT THE COMPANY REFUSES TO REPLACE OURS. I CAN'T TAKE A TRIP ANYWHERE AND PLACE MY WIFE'S LIFE IN DANGER. INEXCUSABLE, CRIMINAL DELAY BY FORD.
Air bags, Oct 26, 2017
TAKATA RECALL, WE CONTACTED OUR FORD DEALER SEVERAL TIMES ABOUT THIS AND THEY STATED THEY ARE WAING FOR PARTS. THEY HAVE TOLD US THIS ON SEVERAL OCCASIONS. WE FEEL THIS IS A VERY DANGEROUS RECALL AND SHOULD BE HANDLED AS SUCH.
Air bags, Oct 26, 2017
TAKATA RECALL
Air bags, Oct 26, 2017
TAKATA RECALL
Air bags, Oct 26, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEBERT'S TOWN AND COUNTRY FORD LINCOLN (405 INDUSTRIAL DR, MINDEN, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 25, 2017
TAKATA RECALL SHOULD BE RESOLVED IMMEDIATELY VIA AUTO DEALER SAM GALLOWAY FORD, FORT MYERS, FL DUE TO THE FACT VEHICLE IS EXPOSED TO HIGH HEAT, HIGH HUMIDITY CONDITIONS. YET, SINCE JANUARY 2017 THEY HAVE DONE NOTHING. AND STILL REFUSE TO REPAIR AND/ OR REPLACE AFFECTED AIRBAG. THIS SHOULD NOT BE AN OUT OF POCKET EXPENSE TO VEHICLE OWNER. TK HOLDINGS INC. CIVIL LAWSUIT SHOULD NOT AFFECT VEHICLE OWNER BECAUSE AIRBAG DEFECT MAY CAUSE SERIOUS INJURY AND/ OR DEATH.
Air bags, Oct 25, 2017
TAKATA RECAL____ OK CALLED FORD, RECALL HAS BEEN OUT FOR 10 MONTHS AND NO FORD HAS THE PARTS FOR THE AIRBAG RECALL , THAT IS A MAJOR SAFETY PROBLEM
Air bags, Oct 25, 2017
TAKATA RECALL. RECEIVED NOTICE THAT AIRBAG WAS UNDER RECALL. DROPPED BY FORD DEALERSHIP AND WAS NOTIFIED THAT THEY DO NOT HAVE A DATE AS TO WHEN THE REPLACEMENT AIRBAG WILL BE BACK IN STOCK. MY SON IS DRIVING THIS VEHICLE DAILY TO COLLEGE AND I AM WORRIED THAT THE AIRBAG WILL DEPLOY UNEXPECTEDLY WHILE HE'S DRIVING.
Air bags, Oct 25, 2017
TAKATA RECALL NOTHING YET
Air bags, Oct 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MALL OF GEORGIA FORD (4525 NELSON BROGDON BLVD NE, BUFORD, GA 30518) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/2/18*JB
Air bags, Oct 25, 2017
THERE IS AN ACTIVE RECALL DATING BACK TO JANUARY 10, 2017 AND STILL NO REMEDY FOR THIS. SEE ATTACHED.
Air bags, Oct 24, 2017
TAKATA RECALL
Air bags, Oct 24, 2017
TAKATA INFLATORS. I AM PART OF THE RECALL EFFECTING TAKATA INFLATORS. I HAVE CONTACT MULINAX APOPKA A FEW TIMES AND THEY DO NOT HAVE STOCK OF THIS PART