2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Oct 12, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROADWAY AND WAITED A FEW MINUTES BEFORE RESTARTING THE VEHICLE. AFTERWARDS, THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED OR DUPLICATED. SEVERAL MONTHS LATER, UPON STARTING THE VEHICLE, THE POWER STEERING FAILED AND AN UNKNOWN NOISE WAS HEARD. THE POWER STEERING RETURNED TO NORMAL ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED. WHILE DRIVING 30 MPH, AN UNKNOWN NOISE WAS HEARD AND THE POWER STEERING SEIZED. THE POWER STEERING RETURNED ONCE THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT A DIAGNOSTIC APPOINTMENT WAS SCHEDULED WITH BONNELL FORD (353 CAMBRIDGE ST, WINCHESTER, MA 01890 (781) 729-9700). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Oct 5, 2017
DAUGHTER CALLED ME THIS MORNING AND TOLD ME HER POWER STEERING STOPPED WORKING. HAD THE CAR TOWED TO THE REPAIR SHOP. LOOKED UP THE MODEL AND IT SAYS THERE WAS A RECALL ON THE VEHICLE CONCERNING POWER STEERING. JUST WANT TO FIND OUT IF THE RECALL IS STILL ACTIVE.
Air bags, Oct 3, 2017
AIRBAG READINESS LIGHT IS ON, STATIONARY, AT STARTUP.
Steering, Oct 2, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 50 MPH, THE ELECTRIC POWER STEERING AUTOMATICALLY TURNED OFF. THE SERVICE POWER STEERING AND THE SERVICE ADVANCE TRAC WARNING LIGHTS ILLUMINATED. THE CONTACT'S WIFE PULLED OVER TO THE CLOSEST PARKING LOT. THE CONTACT DROVE THE VEHICLE TO THE DEALER TAYLOR FORD LOCATED AT 13500 TELEGRAPH RD, TAYLOR, MI 48180 WHERE THE POWER STEERING GEAR NEEDED TO BE REPLACED AND REPROGRAMED THE POWER STEERING MODULE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED 2 OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS NOTHING THEY COULD DO AND A COMPLAINT HAD BEEN FILED WITH THE MANUFACTURER. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.
Steering, Wheels, Sep 27, 2017
I WILL JUST BE DRIVING AND I LOSE MY POWER STEERING WHICH ALMOST PUTS ME IN THE DITCH. NEEDS TO RECALL THIS. VERY DANGEROUS AND EXPENSIVE TO FIX.
Steering, Sep 26, 2017
I WAS DRIVING ON INTERSTATE AND POWER STEERING STOPPED WORKING, THE POWER ASSIST FAULT AND SERVICE ADVANCETRAC MESSAGE SHOWED ON PANEL. LUCKILY I DID NOT WRECK BECAUSE THAT WOULD HAVE BEEN BAD. I HAD THE CAR TOWED TO FORD DEALERSHIP THEY SAID CAR WAS NOT COVERED BY RECALL OR WARRANTY, CAR HAS 56,000 MILES. FORD YOU SHOULD RECALL FOR THIS PROBLEM THIS COULD CAUSE A WRECK WITH POSSIBLE FATALITIES .
Air bags, Sep 25, 2017
PERSON SETTING IN PASSENGER SEAT WITH SEAT BELT UNBUCKLE AND ENGINE RUNNING, BUT NOT MOVING. LIGHT ON INSTRUMENT PANEL SHOWING THAT SEAT BELT UNBUCKLED AND AIR BAG DEPLOYED.
Steering, Sep 20, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE POWER STEERING INDICATOR ILLUMINATED AND THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 85,000.
Steering, Sep 18, 2017
RETURNING FROM VACATION, RECEIVED "SERVICE POWER STEERING" MESSAGE ON DASH, GOT CAR INTO DRIVEWAY, TURNED OFF. RESTARTED CAR AND HAD NO POWER STEERING! ONLY 42,000 MILES ON CAR. CALLED FORD RE PROBLEM, WAS TOLD NO RECALL, $1400 TO REPLACE STEERING RACK!!! WHAT IF THE STEERING FROZE WHILE DRIVING???
Engine, Sep 15, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 68 MPH, THE VEHICLE STALLED AND THE POWER ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (BOB ALLEN FORD, 9239 METCALF AVE, OVERLAND PARK, KS 66212), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.
Air bags, Sep 15, 2017
RECEIVED NOTICE OF RECALL MARCH 2017. CONTACTED WORLD FORD PENSACOLA IN MAY 2017, JULY 2017 AND SEPTEMBER 2017. I AM ALWAYS TOLD THAT I HAVE BEEN PLACED ON A WAITING LIST. THIS IS A VERY SERIOUS RECALL, DUE TO BEING IN HIGH HUMIDITY AREA AND HAVING A TAKATA AIR BAG.
Power train, Vehicle speed control, Engine, Sep 14, 2017
CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-5 MPH. PULLED OFF THE ROAD. TURNED OFF CAR AND RESTARTED. ICON WAS OFF AND CAR RAN FINE. SERVICE SCAN TOOL DID NOT FIND ANY FAULTS. AFTER THE SCAN, THE DASH MESSAGE CENTER DISPLAYED THE MESSAGE: "SERVICE ADVANCETRAC". INTERMITTENT PROBLEM WITH NO OTHER ERROR MESSAGES AND APPEARS TO BE A COMMON ON FORD VEHICLES. SIMPLY RESTARTING THE VEHICLE SHOULD NOT ERASE THE SOURCE OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION IF THIS OCCURS AT HIGHWAY SPEEDS BECAUSE OF THE TOTAL LOSS OF POWER.
Power train, Sep 13, 2017
VEHICLE EXPERIENCES SUDDEN LOSS OF POWER AT ANY SPEED WITHOUT ANY WARNING. THE POWERTRAIN WARNING LIGHT ILLUMINATES, THE CAR BECOMES UNABLE TO ACCELERATE BEYOND 15MPH, AND THE CAR MUST BE PULLED OVER IN DANGEROUS TRAFFIC CONDITIONS. ONCE PULLED OVER AND PLACED IN PARK, THE ENGINE ATTEMPTS TO REV ITSELF UNTIL THE VEHICLE IS TURNED OFF. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWERTRAIN WARNING LIGHT WILL TURN OFF AND THE CAR WILL FUNCTION NORMALLY. THIS ISSUE OCCURRED SELDOMLY AT FIRST, BUT WITHIN A MONTH THE CAR BECAME NON-DRIVEABLE DUE TO THE ISSUE OCCURRING EVERY FEW MINUTES WHILE DRIVING, WHICH PRESENTS A SIGNIFICANT SAFETY HAZARD ESPECIALLY IN CONJUNCTION WITH THE TAKATA AIRBAG. THE ISSUE HAS BEEN DIAGNOSED BY A FORD DEALER AS A FAULTY ELECTRONIC THROTTLE BODY. FORD HAD PREVIOUSLY ISSUED A CUSTOMER SATISFACTION PROGRAM 13N03 TO SATISFY THE NUMEROUS COMPLAINTS OF THIS SAME ISSUE, BUT THE PARAMETERS OF THE PROGRAM WERE SO NARROW THAT DESPITE THE VEHICLE POSSESSING THE SAME THROTTLE BODY AND WITHIN THE SAME MODEL YEAR AND MAKE, THE VEHICLE DOES NOT QUALIFY. THE PROGRAM ALSO EXPIRED QUICKLY DESPITE THE ISSUE PRESENTING ITSELF THROUGHOUT THE LIFETIME OF THE CAR WITH MANY WHO BOUGHT THESE VEHICLES USED.
Steering, Sep 12, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771 (407) 680-0781) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MODULE NEEDED REPLACEMENT. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Steering, Electrical system, Air bags, Sep 7, 2017
FORD WORKED ON MY FORD FUSION 2012 REPAIRED AIR CONDITIONER ON JULY 7, 2017, BUT AIR WENT OUT AGAIN ON SEPTEMBER 6, 2017. FORD DEALER REFUSE TO FIX THE REOCCURRING PROBLEM. IN ADDITION, THERE IS A RECALL ON THE AIRBAG, BUT FORD REFUSES TO FIX THE DEFECTED AIR BAG. THERE IS A POSSIBILITY THAT THE AIR BAG MAY EXPLODE CAUSING INJURY. WHILE DRIVING I CAN SMELL A BURNT ODOR WAS COMING FROM THE AIR BAG. TOOK VEHICLE TO CHANGE THE AIRBAG ON SEPT 6, 2017, BUT FORD REFUSED TO FIX THE DEFECTED AIR BAG, AND WOULD NOT GIVE ME A LOANER VEHICLE.
Steering, Sep 7, 2017
COMPLETE LOSS OF STEERING ASSIST WHILE VEHICLE WAS IN MOTION. MY DAUGHTER WAS DRIVING ON A CITY STREET, AND WAS BARELY ABLE TO STEER, BUT LUCKILY SHE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT.
Steering, Sep 6, 2017
THERE CURRENTLY IS A RECALL ON 2011-2012 FORD FUSIONS POWER STEERING RECALL #15S18, THAT BEGAN IN JULY 2015. I HAVE A 2012 FORD FUSION I BOUGHT IN SEPTEMBER 2015, THAT APPARENTLY IS NOT COVERED UNDER THIS RECALL. BUT DRIVING HOME FROM WORK THE OTHER DAY, ON A HIGHWAY MY POWER STEERING SUDDENLY FAILED AS I WAS DRIVING 55MPH, ALMOST CAUSING A MAJOR ACCIDENT WITH MANY VEHICLES. I FEEL THIS WAS A MAJOR SAFETY CONCERN, MY VEHICLE DOES NOT HAVE MANY MILES ON IT, AND IT HAS PASSED INSPECTION EVERY YEAR. I THINK THIS RECALL SHOULD BE EXTENDED BEFORE SOMEONE ELSE'S POWER STEERING FAILS AND ARE NOT AS LUCKY AS I WAS THAT OTHER DRIVERS WERE ABLE TO BRAKE IN TIME. I'VE READ ON THIS WEBSITE AS WELL AS MANY OTHERS THAT THIS RECALL NEEDS TO EXTENDED.
Steering, Sep 6, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A LOCAL UNKNOWN DEALER FOR A DIAGNOSTIC TESTING WHICH ADVISED THAT THE RACK AND PINION FAILED. THE RACK AND PINION WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE THE APPROXIMATE FAILURE MILEAGE AS 87,000. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE JERK HARD AND THERE WAS NO POWER STEERING. *JS
Structure, Sep 5, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO CLOSE AND LOCK. THE CONTACT HELD THE DOOR AND DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC (SWANN'S TIRE PROS AND AUTO SERVICE, LOCATED AT 338 S CHURCH ST, RIPLEY, WV 25271; (304) 372-5707) WHERE THEY REPAIRED THE DRIVER'S SIDE DOOR TO CLOSE; HOWEVER, IT STILL FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER (I-77 FORD, LOCATED AT 3315 CHARLESTON RD, RIPLEY, WV 25271; (304) 372-3673) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE AND DOOR LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND PROVIDED CASE NUMBER: CAS-13050159. THE APPROXIMATE FAILURE MILEAGE WAS 45,559.
Electrical system, Sep 3, 2017
MY POWER STEERING STOPPED WORKING ON MY CAR AND ADVANCE TRAC SERVICE CAME ON AND I ALREADY TAKEN IT TO THE DEALERSHIP AND IT WORKED FOR A DAY AND STOPPED WORKING AGAIN
Steering, Sep 3, 2017
THE MESSAGE "SERVICE POWER STEERING NOW" APPEARS INTERMITTENTLY WITH NO LOSS OF POWER STEERING, EXCEPT FOR ONCE. THIS HAPPENS WHEN THE CAR IS IN MOTION AND HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. THE MESSAGE DISAPPEARS WHEN HITTING THE RESET BUTTON OR TURNING THE CAR OFF AND BACK ON.
Other or unspecified, Sep 2, 2017
WENT FOR MY YEARLY INSPECTION AND WAS TOLD THAT MY CARS FRONT COIL SPRINGS WERE CRACKED AND IT WASN'T SAFE FOR ME TO DRIVE MY CAR. I FEEL THIS IS PREMATURE FAILURE ON A CAR THAT HAS 52,000 MILES ON IT. THE ONLY ONE WHO HAS SERVICED MY CAR SINCE I'VE OWNED IT IS HERITAGE FORD. I HAVE RECENTLY TRAVELED LONG TRIPS WITH MY CAR TOO AND HAVEN'T NOTICED ANY PROBLEMS. HERITAGE FOR WAS UNABLE TO FIX MY VEHICLE BECAUSE THEY DIDN'T HAVE THE PARTS AND ITS LABOR DAY WEEKEND MEANING IT WILL TAKE LONGER TO GET THE PARTS UNLESS THEY EXPERDITED IT. (THIS IS THE ONLY CAR I HAVE AND OWN)
Air bags, Aug 30, 2017
TAKATA RECALL. NO ETA PROVIDED FOR REPLACEMENT PARTS AS OF 08/30/2017. NO STATEMENT FROM FORD ON THE SAFETY OF THE VEHICLE.
Steering, Aug 28, 2017
MY POWER STEERING IN MY CAR STOPPED WORKING, I GOOGLED MY YEAR MAKE AND MODEL OF MY CAR. THEY LIST A RECALL FOR THE PROBLEM NHTSA 15V30000, FORD RECALL NUMBER 15S18. HAD IT TOWED TO FORD DEALERSHIP, THEY SAID THAT YEAR AND MODEL HAS A RECALL BUT MY VIN # WAS NOT INCLUDED IN THE RECALL BUT IT'S DOING THE SAME THING. HOW DOES THAT HAPPEN, DO I HAVE TO BE IN AN ACCIDENT AND IT KILLS MY 2 AND 4 YEAR CHILDREN TO BE INCLUDED. HOW CAN THEY EXCLUDE VIN NUMBERS. NOW THERE TELLING ME IT WILL COST 2000.00 DOLLARS TO FIX......LIGHT CAME ON WHEN DRIVING THAN STOPPED CAR, WHEN I RESTARTED CAR THE POWER STEERING WOULD NOT WORK.
Steering, Aug 23, 2017
BATTERY SEEMED DEAD ON A MONDAY MORNING AS IT WOULD NOT TURN OVER, I THEN JUMPED THE CAR AND STILL NOTHING HAPPENED. I LET THE CAR SIT FOR THE REST OF THE DAY, ABOUT 8 HOURS LATER STARTED THE CAR AND IT STARTED FINE. ON TUESDAY MORNING I STARTED THE CAR JUST FINE AND DROVE TO WORK, ABOUT 2 MILES FROM MY OFFICE THE DISPLAY ON THE DASH BOARD SAID "SERVICE POWER STEERING". I THOUGHT NOTHING OF IT AND WENT ON WITH MY DAY, WHEN LEAVING FOR LUNCH THE DISPLAY READ "SERVICE POWER STEERING NOW", AND CAR HAD NO POWER STEERING. DID RESEARCH AND FOUND A RECALL ON THE POWER ASSIST ON 2011-2012 FORD FUSION WITHOUT A 3.5L ENGINE. CALLED THE DEALER AND TO NO AVAIL, THEY SAID MY VIN WAS NOT ON THE LIST. MIND YOU, MY VEHICLE IS A 2012 FORD FUSION WITH A 3.0L ENGINE. TOOK THE CAR TO A LOCAL MECHANIC, THEY TESTED EVERYTHING AND SAID THEY COULDN'T FIND ANYTHING WRONG. MYSTERIOUSLY THE POWER STEERING WORKED AGAIN. UNTIL I WOKE UP WEDNESDAY MORNING FOR WORK AND THE SAME EXACT THING HAPPENED. RECALL #'S 15S18 AND 15V340000 SPECIFICALLY STATE THAT THE STEERING MOTOR SENSOR MAY FAIL, RESULTING IN LOSS OF POWER STEERING ASSIST FROM THE ELECTRIC POWER STEERING SYSTEM.