2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Electronic stability control (ESC), Aug 22, 2017
LUCKILY WHILE PARKED, WIFE STARTED UP HER 2012 FUSION TO GO TO WORK. POWER ASSIST FAULT AND SERVICE ADVANCETRAC DISPLAY IN INFO SCREEN AND CAR HAS NO POWER STEERING OR TRACTION CONTROL. HAD VEHICLE DIAGNOSED, FAULT CODES U3000 AND U2011 WERE PRESENT. CALLED DEALERSHIP WHO SAID NO OPEN RECALL ON VIN. RECALL 15S18 DOES NOT COVER MY VIN EVEN THOUGH THE CAR FITS ALL OF THE CRITERIA FOR THE RECALL INCLUDING DATE AND MANUFACTURE LOCATION. FORD CUST. SERVICE UNWILLING TO HELP. PARTS COVERED BY THE RECALL WERE REPLACED ON SEPT. 13, 2016 BY LOCAL FORD DEALER AT PREVIOUS OWNERS EXPENSE, PARTS FAILED AGAIN LESS THAN A YEAR LATER. THESE PARTS ARE NOT SAFE AND FORD IS UNWILLING TO FIX THE PROBLEM OR EXTEND RECALL TO ALL VEHICLES AFFECTED BY THIS ELECTRONIC POWER ASSIST FAILURE. I'VE READ HUNDREDS OF SIMILAR COMPLAINTS NOW, WHAT DOES IT TAKE TO HOLD FORD ACCOUNTABLE FOR THE SAFETY OF THEIR PRODUCTS?
Air bags, Aug 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER FORD FAIRFIELD LOCATED AT 3050 AUTO MALL CT, FAIRFIELD, CA 9453, PHONE NUMBER: (707) 716-2144 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE. THE CONTACT WAS CONCERNED THAT HE COULD NOT HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT OF THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Aug 21, 2017
AFTER PARKING, UNABLE TO OPEN DRIVER'S SIDE DOOR. HAD TO ROLL DOWN WINDOW AND USE OUTSIDE HANDLE TO OPEN DOOR.
Other or unspecified, Aug 20, 2017
DOOR LATCH BROKEN. DRIVERS INSIDE DOOR LATCH BROKEN SO YOU CAN NOT OPEN THE DOOR FROM THE INSIDE. COMON PROBLEM THAT GOES BACK TO 2006 MODELS. PLASTIC MECHANISM FAILS AND DOOR WILL NOT OPEN FROM THE INSIDE. ALSO DOOR WILL NOT LOCK SO THE VEHICLE CAN NOT BE SECURED. PREVENTING SOMEONE FROM GETTING OUT OF THE CAR HAS TO BE A SAFETY ISSUE. THERE IS A TSB FROM 2006 ON THIS PROBLEM FOR ALL FUSION, MILANO, AND LINCOLN MKZ MODELS. A RECALL ON ALL DOOR LATCHES INSIDE THE CAR WOULD BE APPROPRIATE.
Air bags, Aug 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MIZE FORD, 5348 TENNESSEE HWY 153, HIXSON, TN 37343 (423) 875-2023) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Suspension, Electrical system, Aug 17, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO HIXSON FORD AUTO PLEX IN LEESVILLE, LA (337-239-3434) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Other or unspecified, Aug 17, 2017
SECOND TIME INSIDE DRIVER DOOR HANDLE HAS BROKE, CAN'T GET OUT OF VEHICLE UNLESS YOU ROLL DOWN ELECTRIC WINDOW AND OPEN FROM OUTSIDE. CAR HAS TO BE TURNED ON FOR THIS TO HAPPEN. OTHERWISE YOU WOULD HAVE TO CLIMB OUT TO PASSENGER SIDE. THIS COULD BE A REAL SAFETY HAZARD IN CASE OF EMERGENCY. FORD ONLY WARRANTS THE HANDLE WHEN FIXED BY THEM FOR TWO YEAR. WOULDN'T YOU KNOW IT 15 MONTHS AND IT BREAKS AGAIN. HERE GOES ANOTHER 216.00 PLASTIC PART INSIDE DOOR HANDLE BREAKS.
Steering, Aug 14, 2017
I WAS DRIVING IN MY 2012 FORD FUSION, ON A HIGHWAY IN NEW YORK STATE AND PULLED OVER AT A REST AREA FOR A SNACK. UPON RETURNING TO THE VEHICLE, I STARTED THE CAR AND WAS GIVEN A "POWER STEERING ASSIST FAULT" ERROR MESSAGE AND I HAD NO POWER STEERING. THERE WAS NO WAY I COULD HAVE DRIVEN THE CAR AND I'M THANKFUL THIS DIDN'T HAPPEN A FEW MINUTES EARLIER WHEN I WAS DRIVING ON THE HIGHWAY IN TRAFFIC, IN THE RAIN. FORD HAS HAD A RECALL FOR THIS SAME ISSUE, BUT MY CAR IS NOT LISTED AND NOW IT WILL COST US $1,800 TO HAVE THIS COMMON PROBLEM FIXED BY REPLACING THE COMPUTER THAT HANDLES THE POWER STEERING. THE MECHANIC AT THE FORD DEALER LAUGHED IT OFF SAYING HE SEES IT ALL THE TIME. THE COMPUTER GOES IF YOU TURN HARD OR HIT A BUMP. FORD NEEDS TO OPEN UP THIS RECALL AND COVER THE REPLACEMENT OF THIS SYSTEM.
Air bags, Aug 12, 2017
TAKATA RECALL RECEIVED A LETTER FROM FORD CO IN MARCH 2017 THAT STATED AIRBAG SUBJECT TO RECALL AND THAT THEY WILL CONTACT ME WHEN REPLACEMENT AVAIALABLR. STILL HAVE NOT BEEN CONTACTED
Air bags, Aug 11, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THEIR AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTACTED THE WORLD FORD OF PENSACOLA DEALER, LOCATED ON 6397 PENSACOLA BLVD PENSACOLA FL 32505, WHO INFORMED THE CONTACT THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Power train, Aug 10, 2017
DRIVE TRAIN WHINE,SLIGHTLY MORE INTENSE OVER THE YEARS. CAR HAS ORIGINAL TIRES WITH 42000 MILES.
Steering, Aug 10, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO FORCEFULLY PULL THE VEHICLE OVER AND ASKED AN EYEWITNESS TO ASSIST AND DRIVE THE VEHICLE FOR HER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER REFERRED THE CONTACT TO THE DEALER (HERRING FORD INC, 820 MEMORIAL BLVD, PICAYUNE, MS, 39466). THE DEALER REFUSED TO SERVICE THE VEHICLE WHERE THEY DENIED SERVICING THE VEHICLE UNDER THE RECALL DUE TO THE MILEAGE. AFTER THE CONTACT CALLED THE FORD MANUFACTURER, THE DEALER STATED THAT THEY WERE LOOKING AT THE WRONG INFORMATION AND THE CONTACT WAS CORRECT; HOWEVER, THE DEALER REFUSED SERVICE DUE TO A VERBAL INCIDENT AND STATED THAT THE VEHICLE WAS ALREADY SERVICED IN 2012. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER DEALER (SUPREME FORD OF SLIDELL, 400 E HOWZE BEACH RD, SLIDELL, LA, 70461) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000. ...UPDATED 10/23/17 *BF *JS
Air bags, Aug 10, 2017
TAKATA RECALL I RECEIVED A NOTICE FROM FORD THAT OUR 2012 FORD FUSION IS UNDER THE TAKATA RECALL BACK IN MARCH 2017. WHEN WILL THEY GET THIS FIXED? MY SON IS DRIVING THIS VEHICLE AT COLLEGE! THIS IS VERY DANGEROUS. THEY NEED TO FIX THIS ASAP!
Air bags, Aug 5, 2017
TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MARCH 2017 ABOUT THE FRONTAL AIRBAG INFLATORS, AND THE LETTER STATED THAT I WOULD RECEIVE NOTICE WHEN THE PARTS WERE AVAILABLE SO I COULD SCHEDULE THE REPAIRS WITH MY DEALER. THAT WAS ALMOST 5 MONTHS AGO AMD I'M STILL WAITING. WHEN WILL MY VEHICLE BE REPAIRED?
Engine, Aug 3, 2017
STARTED MAKING NOISE THE FIRST YEAR WE HAD IT AND KEPT GETTING WORSE AS TIME WENT ON!!!!!
Other or unspecified, Aug 3, 2017
THE DOOR HANDLE ATTACHMENT BROKE INSIDE THE DOOR FRAME. I HAVE BEEN TOLD BY MANY MECHANICS THIS IS HAPPENING ALOT ON FORD FUSIONS BUT MY VIN NUMBER IS NOT INCLUDED SO I HAVE TO PAY TO HAVE IT FIXED. IF IT IS A FORD FUSION PROBLEM THEM WHY ARE NOT ALL INCLUDED.
Air bags, Jul 31, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (TIMBERLAND FORD LOCATED AT 2441 S BYRON BUTLER PKWY PERRY, FL 32348) WHERE IT WAS CONFIRMED THAT THE RECALL PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Vehicle speed control, Engine, Jul 31, 2017
THE ELECTRONIC THROTTLE BODY HAS FAILED TWICE WITHIN 500 MILES. (THE VEHICLE HAS 71500 AS OF THIS WRITING) BOTH TIMES THIS HAS OCCURRED AT APPROXIMATELY 35 MPH WHILE DRIVING ON A FLAT STRETCH OF ROAD AT A STEADY SPEED WITH LITTLE INPUT FROM THE ACCELERATOR. IN BOTH CIRCUMSTANCES THE CAR HAS THUDDED INTO "LIMP MODE" WHERE THE CAR CAN ONLY COAST OF THE ROAD. A RESTART SEEMS TO CLEAR THE PROBLEM.
Air bags, Jul 28, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAYETTEVILLE FORD IN FAYETTEVILLE, GEORGIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, Electronic stability control (ESC), Jul 27, 2017
RESTRAINT CONTROL MODULE - SENSOR ASSEMBLY FAILED
Engine, Jul 26, 2017
CAR INTERMITTENTLY SHUTS DOWN/STALLS OUT WITH NO WARNING WHEN ACCELERATING ,AT ALL SPEEDS AND CONDITIONS. THE LITTLE WRENCH LIGHTS UP ON THE DASH BUT VEHICLE IS NOT THROWING ANY CODES. VERY DANGEROUS SITUATION!!! CALLED THE DEALERSHIP AND NO RECALLS OR ACKNOWLEDGEMENT FROM FORD THAT THERE IS A PROBLEM. HARD TO BELIEVE NO ACTION BEING TAKEN AS OF YET WITH ALL OF THE OTHER COMPLAINTS I HAVE READ FROM OTHER OWNERS. VERY DISAPPOINTED HERE. CAR HAS ALL ROUTINE MAINTENANCE PERFORMED ON IT AND IS VERY WELL CARED FOR, MILEAGE IS JUST OVER 58,000. SURE WOULD APPRECIATE FORD STEPPING UP TO THE PLATE AND STANDING BEHIND THEIR PRODUCT!
Steering, Jul 21, 2017
AFTER STARTING MY CAR, THE POWDER STEERING ASSIST FAULT LIT UP ON THE DASH. I WAS UNABLE TO MOVE MY STEERING WHEEL AT ALL. IT HAPPENED AGAIN THAT AFTERNOON WHEN I GOT BACK IN MY CAR AND STARTED IT,. THE VEHICLE WAS PARKED BOTH TIMES AND ON LEVEL GROUND.
Steering, Jul 20, 2017
I'M FILING THIS COMPLAINT BEST THE FORD DEALERSHIPS IN CLOVIS/PORTALES, NM. THEY WON'T FIX MY STEERING ISSUES. IT HAS BEEN VERIFIED THAT I NEED A RACK & PINION FOR MY 2012 FORD FUSION.
Steering, Jul 20, 2017
THE ELECTRONIC POWER STEERING MOTOR FAILED. THERE IS A DASH ALERT THAT THE POWER STEERING NEEDS SERVICE NOW, ALSO AN ALERT FOR THE AUTOTRAK. THERE IS A FORD RECALL FOR THIS PART ON THE SAME MODEL AND YEAR CAR, BUT FOR WHAT EVER REASON MY CAR'S VIN WAS NOT INCLUDED IN THE RECALL. I HAVE READ NUMEROUS OTHER COMPLAINTS ONLINE FOR THE SAME THING. WHY WAS THE RECALL LIMITED TO CERTAIN VIN #"S AND NOT EVERY VEHICLE THAT HAS THIS PART ON IT. THE DEALER REPAIR IS APPROX. $1700. PLEASE HELP
Steering, Jul 18, 2017
TL* THE CONTACT OWNS A 2012 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE STEERING WHEEL COULD NOT TURN LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND POWER ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/01/17*LJ *JS