2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Oct 24, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHENEVER THE CONTACT REVERSED THE VEHICLE, THE STEERING WHEEL WOULD FAIL THE NEXT DAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000...UPDATED 01/05/17 *BF CONSUMER STATED 393,000 CARS WERE RECALLED FOR THIS SAME PROBLEM. THEY WERE THE SAME YEAR, SAME MODEL, SAME PROBLEM WERE COVERED UNDER RECALL 15V340000 AND MY CAR HAD THE SAME PROBLEM BUT FORD MOTOR COMPANY WOULD NOT COVER MY CAR. UPDATED 9/5/18*JB
Other or unspecified, Oct 20, 2016
DRIVERS SIDE DOOR HANDLE IS BROKEN ON THE INSIDE. CHEAP PLASTIC, NORMAL USE. NEEDS TO BE RECALLED. MANY OTHERS HAVE SAME PROBLEM. VEHICLE WAS STATIONARY AND BROKEN AS I TRIED TO OPEN THE DOOR.
Steering, Electrical system, Oct 18, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON RECENTLY OWNING THE VEHICLE, IT WAS DETERMINED THAT THERE WAS INTERNAL ELECTRICAL FAILURE WITH THE WIRES. THE WIRES BURNED INTERNALLY NEAR THE VENT CONTROLS FOR THE AIR CONDITIONING OR HEATING. THE CONTACT NOTICED THAT SMOKE EMITTED INTO THE VENTS AS THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE VEHICLE WAS ALSO INSPECTED BY AN INDEPENDENT MECHANIC. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT WAS NOT NOTIFIED BY THE INDEPENDENT DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Exterior lighting, Oct 11, 2016
TAILLIGHTS SOCKETS ARE DISCOLORED AND BURNT LOOKING. THE PLASTIC THAT HOLDS THE SOCKET IS MELTED.
Other or unspecified, Oct 11, 2016
MY ADULT SON WAS USING MY VEHICLE. HE PARKED MY VEHICLE IN HIS DRIVEWAY AND CLOSED THE DRIVER'S DOOR. WHEN HE WENT TO USE MY VEHICLE, THE DOOR WOULDN'T OPEN. HE HAD TO GO TO WORK, SO HE ENTERED THE VEHICLE THROUGH THE PASSENGER SIDE. AFTER GETTING TO WORK THE DRIVER'S DOOR STILL WOULDN'T OPEN SO AGAIN HAD TO VACATE THROUGH THE PASSENGER SIDE. I MADE AN APPOINTMENT AT THE DEALERSHIP. THEY KEPT THE VEHICLE FOR TWO DAYS BECAUSE THEY COULD NOT GET THE DOOR TO OPEN EITHER. THEY CALLED FORD DIRECTLY FOR INSTRUCTIONS. COME TO FIND OUT IT WAS A FAULTY LATCH (SAME REASON THEY ARE NOW RECALLING FORD FUSION FROM THE YEAR 2013-2014 - MINE IS A 2012). I CALLED THE FORD COMPANY AND THEY SAID THEY WILL REPORT IT AND I TOLD THEM I WOULD DO THE SAME. THEY MADE ME PAY THE DEDUCTIBLE ON MY EXTENDED WARRANTY AND I FELT SINCE IT IS A KNOWN DEFECT, THAT I SHOULDN'T HAVE HAD TO PAY MY DEDUCTIBLE OF $100. I HAVE A CASE # FROM FORD: CAS-10775544-Z653C9
Steering, Oct 10, 2016
WAS BACKING OUT OF A PARKING SPACE IN A PARKING LOT AND THE STEERING WHEEL LOCK WHILE IN MOTION.
Steering, Oct 10, 2016
WHILE DRIVING ON THE HIGHWAY , MY POWER STEERING JUST STOPPED , WHEN I LOOKED AT THE DASH IT STATES TO CHECK POWER STEERING NOW . WHEN I RESEARCHED THE PROBLEM ON LINE THERE IS A RECALL FOR THIS PROBLEM ON 2012 FUSION BUT MY MANUFACTURER DATE IS A MONTH PASSED. I NOTICE OTHER FUSIONS ON SOCIAL FORUMS FROM 2012 TO 2014 HAVING THE SAME ISSUES , I BROUGHT MY CAR INTO FORD AND THEY SAID ITS NOT COVERED UNDER RECALL .I CALLED FORDS MAIN HEADQUARTERS AND THEY WONT BUDGE. IF THIS WASN'T A SAFETY ISSUE , I WOULD NOT BE AS CONCERNED ,BUT POWER STEERING FAILURE IS EXTREMELY DANGEROUS. *TR
Steering, Service brakes, Oct 10, 2016, crash
2012 FORD FUSION RECALL WHEN COMING TO A STOP SIGN, I WENT TO PUT MY FOOT ON THE BRAKES AND MY STEERING PULLED TO THE RIGHT AND I COULD NOT STEER THE CAR AND THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR. THERE IS NO BROKEN BRAKE LINES. WHEN THIS HAPPEN IT STEERED ME INTO ANOTHER CAR THAT WAS PARKED ON THE STREET. AFTER THE ACCIDENT I DID A SAFETY RECALL THROUGH CAR MAX AND FOUND OUT THAT THERE IS A SAFETY RECALL 15N01 AND 13N03, WHICH SHOWED THAT THEY WERE NOT DONE. SO I WENT TO THE DEALER SHIP THAT I BROUGHT THE CAR FROM 6 MONTHS AGO AND THEY SAID NO THEY DID NOT DO THE RECALL ONLY RE-PROGRAMMED THE CAR 15S18B. I TRIED CALLING FORD DIRECTLY BUT THEY SAID THAT THERE IS NOTHING THAT THEY WILL DO ABOUT IT. EVEN AFTER ASKING THE QUESTION HOW CAN YOU JUST RE-PROGRAM MEDAL AND STEERING COMPONENTS? STILL YET I HAVE NO ANSWERS FROM ANYONE.
Structure, Oct 9, 2016
I JUST WENT OUT TO MY CAR, GOT IN, STARTED IT AND NOTICED MY DOOR LOCK BUTTON WAS FUNKY. THEN WENT TO OPEN MY DOOR AND IT DOES NOT OPEN, IT IS BROKEN! I HAVE TO ROLL DOWN THE WINDOW AND OPEN IT FROM THE OUTSIDE - NOT OKAY. I AM THE ONLY ONE WHO DRIVES MY CAR AND I TAKE VERY GOOD CARE OF MY CAR. I WENT TO THE INTERNET AND FOUND LOTS OF COMPLAINTS ABOUT THE DOOR HANDLE BREAKING. IS THERE A RECALL FOR A 2012 FORD FUSION? I ONLY SAW ONE FOR THE FUSION STARTING IN 2013.
Electrical system, Engine, Fuel/propulsion system, Oct 6, 2016
TAKATA INFLATOR: ON SEPTEMBER 23RD I WAS DRIVING TO WORK USING LOCAL STET AND ALL OF A SUDDEN MY CAR LOST ALL POWER, IT WOULD NOT ACCELERATE WHEN I HIT THE GAS. SEVERAL WARNING LIGHTS CAME ON INSIDE THE CAR INCLUDING THE ENGINE LIGHT. IT HAPPEN ONCE AGAIN ON OCT 5, 2016 WHILE DRIVING ON 408. THANK GOD THAT THE TRAFFIC WAS HEAVY AND I WAS ABLE TO PLACE THE CAR INTO PARK, TURN THE ENGINE OFF AND THEN ON AGAIN. I THE TRAFFIC WAS NOT HEAVY I COULD HAVE BEEN BADLY INJURED. I DID NOT NOTICE ANY RECALLS FOR THIS ISSUE. PLEASE DON'T LET SOMEONE LOOSE THEY LIFE BEFORE THE ISSUE IS FIXED
Steering, Oct 5, 2016
THE STEERING WENT OUT WHILE DIVING( HIGH AND LOW SPEED). CALLED THE DEALER SAID NOT UNDER WARRANTY.
Steering, Oct 4, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. UPDATED 01/11/2017*CT *TR
Steering, Oct 4, 2016
POWER STEERING CUTS OUT WHILE DRIVING, EITHER TURNING OR DRIVING STRAIGHT. NO ADVANCE WARNING, BUT GET ERROR MESSAGE WHEN IT FAILS. I CAN FIX IT BY TURNING THE CAR OFF AND THEN BACK ON. TOOK IT TO THE DEALER IN MAY 2015. THEY FOUND NOTHING WRONG. WHEN THE RECALL CAME OUT IN JUNE 2015, I WAS NEVER NOTIFIED, DESPITE HAVING JUST BEEN AT THE DEALER WITH THAT VERY PROBLEM. JUST HEARING ABOUT IT ON THE NEWS YESTERDAY. THE POWER STEERING PROBLEM HAS HAPPENED ABOUT A DOZEN TIMES. SOMETIMES 2 OR 3 DAYS IN A ROW, SOMETIMES EVERY FEW MONTHS. COULD BE ON A CITY STREET OR IN A PARKING LOT. COULD BE MOVING FAST OR SLOW. VERY DANGEROUS.
Steering, Suspension, Structure, Oct 4, 2016, crash
POWER STEERING WENT OUT
Steering, Oct 3, 2016
WHILE TRYING TO REVERSE OUT OF MY DRIVEWAY, THE "POWER STEERING ASSIST FAULT: SERVICE IMMEDIATELY " MESSAGE CAME ON, AND IT WAS VERY HARD FOR ME TO TURN THE STEERING WHEEL. BY NOT BEING ABLE TO DRIVE IT COMPLETELY...I JUST DROVE IT BACK IN THE DRIVEWAY WHICH WAS VERY DIFFICULT DUE TO ME HAVING TO TURN THE WHEEL. I DID TAKE IT TO THE FORD DEALERSHIP, AND I WAS TOLD THAT I NEED A STEERING GEAR ASSEMBLY. I WAS TOLD THAT RESETTING THE CODES WOULD NOT WORK. I DID INFORM THE WORKER ABOUT THAT PART BEING RECALLED FOR MY VEHICLE, BUT HE DENIED ANY TYPE OF RECALL FOR THIS PARTICULAR VEHICLE. I HAVE ONLY HAD THIS CAR FOR TWO YEARS, AND THIS HAPPEN OUT OF THE BLUE. IF THERE WAS A RECALL FOR THIS PART ON THIS PARTICULAR MODEL...I DESERVE TO GET IT FIXED, FREE OF CHARGE AS STATED IN THE NHTSA. THEY ARE TRYING TO CHARGE ME $1, 944.50 TO REPLACE THIS. I JUST NEED TO KNOW IF THIS PART WAS RECALLED.
Structure, Oct 3, 2016
THE DRIVERS SIDE INSIDE DOOR HANDLE BROKE.THIS WAS INSIDE THE DOOR.THIS WOULD NOT LET ME LOCK THE DOOR .WHILE TRAVELING THE DOOR WOULD NOT LOCK AND IT CAME OPEN.THIS IS THE SAME PROBLEM THAT OTHER FORD VEHICLES ARE BEING RECALLED NOW.I REPORTED THE PROBLEM TO YOU 06,2015.I RECED. NO REPLY FROM YOU AND FORD MADE ME PAY FOR THE REPAIR.THIS WAS A SAFETY ISSUE FOR ME.IN MAY,2016 THE EXACT SAME PROBLEM HAPPENED AGAIN WITH THE PASSENGER SIDE DOOR.I COMPLAINED TO FORD AND THEY COVERED THE REPAIR FOR THIS DOOR ONLY.I DO NOT UNDERSTAND WHY THE FUSION IS NOT COVERED LIKE THE OTHER FORDS THAT ARE BEING RECALLED FOR THE SAME PROBLEM!
Vehicle speed control, Fuel/propulsion system, Oct 1, 2016
MY 2012 FORD FUSION WITH 36K MILES LOSES ACCELERATION AND IDLES ROUGH UNTIL IT IS SHUT OFF AND RE-STARTED. A WRENCH SYMBOL IS DISPLAYED WHEN THIS HAPPENS. NO CHECK ENGINE LIGHT IS DISPLAYED. DOES NOT MATTER AT WHAT SPEED. VERY DANGEROUS WHEN ON INTERSTATE HWY. A CAR THAT LOSES POWER IN 2016? UNACCEPTABLE, UNFORGETTABLE AND UNFORGIVING.
Other or unspecified, Sep 29, 2016
DRIVING OVER 65 MPH ON INTERSTATE AND CAR LOSES POWER GOING IN TO LIMP MODE. CARS START HONKING AT ME AS I AM SLOWING IN FRONT OF THEM AND ALMOST CAUSE ACCIDENT, TAKE TO FORD DEALERSHIP AFTER READING INFO ON RECALL. THEY REPLACE THROTTLE BODY. HAPPENS AGAIN DRIVING ON INTERSTATE SO TAKE BACK AND THEY GIVE ME ESTIMATE FOR $892.10 FOR $100 DIAGNOSTIC AND THE REST FOR VAPOR CANISTER PURGE SOLENOID AND VAPOR CANNISTER. FROM WHAT I READ THIS WILL NOT TAKE CARE OF PROBLEM SO DON'T KNOW WHERE TO GO NEXT. AFRAID TO DRIVE.
Steering, Sep 26, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Steering, Sep 25, 2016
WHILE SITTING STILL OR DRIVING THE STEERING WILL MAKE AN AUDIBLE "CLUNK" YOU CAN HEAR AND FEEL WHEN TURNING LEFT OR RIGHT FROM THE CENTERED POSITION. NO CODE PRESENT UPON FIRST TRIP TO DEALER WHO RECOMMENDED RACK AND PINION REPLACEMENT. THEY "UPDATED" THE SOFTWARE PER THE RECALL SPECS. SERVICE ADVANCETRAC WARNING CAME ON ABOUT A WEEK LATER AND DEALER SAID CODE C1278 APPEARED AND RECOMMENDED RACK AND PINION REPLACEMENT. SEEMS LIKE THIS SHOULD FALL UNDER THE RECALL OF THE RACK AND PINION, BUT THE SERVICE DEPT SAID IT DOESN'T.
Steering, Sep 22, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "POWER STEERING ASSIST FAULT" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A COMPUTER FAILURE AND IT NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,000.
Suspension, Sep 20, 2016
BOTH THE FRONT LEFT AND RIGHT SWAY BARS HAVE COME LOOSE CAUSING SIGNIFICANT DAMAGE RESULTING IN BOTH COMPONENTS NEEDING TO BE REPLACED AFTER 51,700 MILES. THIS IS A CAR HAS MET ALL REGULAR MAINTENANCE SCHEDULES AND IS WELL CARED FOR.
Steering, Sep 19, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,125. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB
Power train, Sep 18, 2016
LOSE OF POWER. MUST STOP AND RESTART CAR. VERY CLOSE CALLS ON HIGHWAY WITH CHILDREN IN CAR. BOTH ON HIGHWAY AND IN TOWN. NOT SAFE TO DRIVE, 3RD TIME IN 2 DAYS.
Steering, Electrical system, Sep 16, 2016
WHEN THE VEHICLE WAS IN MOTION, THE POWER STEERING ABRUPTLY STOPPED WORKING, DUE TO AN ELECTRICAL PROBLEM. OVER 400,000 FORD CARS WERE RECALLED FOR THIS PROBLEM, ALL MADE AT THE SAME LOCATION, DURING THE SAME TIME. OURS WAS NOT RECALLED, HOWEVER AND THEREFORE CREATED A VERY DANGEROUS SITUATION FOR US.