2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Sep 15, 2016
THE POWER STEERING HAS FAILED TWICE IN LESS THAN ONE YEAR. ONCE WHILE TURNING LEFT ACROSS ONCOMING TRAFFIC RESULTING IN A NEAR MISS HEAD-ON COLLISION. FORD HAS A RECALL ON THE ELECTRONIC POWER ASSISTED STEERING (EPAS), WHICH IS WHAT FAILS (NHTSA RECALL 15V-340), BUT IT IS ONLY FOR FUSIONS MANUFACTURED BETWEEN SEPT 2010 AND FEB 2012. MY VEHICLE WAS MANUFACTURED IN MAY 2012 - 3 MONTHS TOO LATE - IN THE VERY SAME FACILITY AS THE CARS INCLUDED IN THE RECALL. THE PROBLEMS I AM EXPERIENCING WITH MY CAR ARE EXACTLY AS THOSE DESCRIBED IN THE FINDINGS REPORTED IN THE NHTSA INVESTIGATION. I PAID $1,400 TO HAVE THE EPAS REPLACED THE FIRST TIME IN DEC 2015, AND I SHOULD NOT HAVE TO PAY THAT AMOUNT TO HAVE IT REPLACED A SECOND TIME IN LESS THAN A YEAR. THE FORD DEALERSHIP QUOTED ALMOST TWICE THAT AMOUNT. THE RECALL OBVIOUSLY NEEDS TO BE EXTENDED.
Structure, Sep 14, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER DOOR HANDLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000. UPDATED 11/01/16*LJ *TR
Steering, Sep 13, 2016
WHILE TURNING YESTERDAY, MY CAR LOST POWER STEERING. THE LIGHT FOR ADVANCE TRACK SYSTEM LIGHT ILLUMINATED AND THE MESSAGE CENTER READ "POWER STEERING ASSIST FAULT: SERVICE IMMEDIATELY." I MAN HANDLED THE CAR HOME A SHORT DISTANCE AND TURNED IT OFF. MAD AND AGGRAVATED I CALLED THE FORD DEALER AND EXPLAINED WHAT HAPPENED. THE CHECKED WARRANTY INFO, RECALL INFO, AND FOUND NOTHING FOR MY CAR. I WAS ABLE TO FIND A RECALL ALERT THAT MY INSURANCE COMPANY MATCHES TO MY CAR. I GAVE THE RECALL NUMBER TO THE FORD DEALER. THEY WERE VERY NICE AND WERE ABLE TO FIND OUT THE WARRANTY ONLY COVERS CARS BUILT SEPT 2010- FEBRUARY 2012. GUESS WHAT? MY CAR WAS BUILT JUNE 2012. I CALLED FORD CUSTOMER CARE. THEY SAY I HAVE TO TAKE IT INTO THE DEALER TO BE DIAGNOSED. I CALL DEALERSHIP AND HAVE IT "OFFICIALLY" DIAGNOSED. THE MOTOR CODE U0211:49 AND DEALERSHIP SUGGESTS CALLING CUSTOMER CARE TO GET A VALIDATION CODE. I CALLED CUSTOMER CARE AGAIN, LADY WAS RUDE, SAYS SHE DOESN'T KNOW WHAT A VALIDATION CODE IS AND THAT I WOULD HAVE TO PAY FOR IT BECAUSE THE RECALL IS NOT ON MY CAR PARTICULARLY. MY CAR ONLY HAS 48K MILES ON IT. I SHOULD NOT BE HAVING THESE KIND OF PROBLEMS. IT IS A HUGE SAFTEY ISSUE FOR ME AS I TRAVEL QUITE A BIT WITH MY FAMILY. THE CODE MATCHES THE SAME CODE THAT IS PIN POINTED IN THE RECALL ACCORDING TO DEALERSHIP. THE BEST CUSTOMER CARE COULD DO IS TELL ME TO KEEP RECEIPTS IN CASE FORD EXPANDS RECALL LATER.....ITS $1800+ OUT OF POCKET THAT I CAN'T CRAP OUT!!
Steering, Visibility, Structure, Sep 13, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V25000 (STEERING) AND WHILE DRIVING AT AN UNKNOWN SPEED, "POWER STEERING ASSIST DEFAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE STEERING WHEEL COMPLETELY SEIZED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE CONSUMER STATED THE DOOR HANDLE AND MIRRORS ARE RUSTING ON THE VEHICLE. *TR
Other or unspecified, Fuel/propulsion system, Sep 13, 2016
WHILE DRIVING MY CAR ANY WHERE CITY STREET OR THE HIGHWAY, IT WILL STALL OUT OR CUT OFF WITH OUT ANY WARNING AT ALL. IT HAS HAPPEN TEN TIMES IN THE LAST TWO MONTHS. ALL MOST WAS REAR ENDED BECAUSE OF THIS PROBLEM THREE TIME CLOSE CALLS. HAVE TAKING CAR AND HAD IT PLUG IN FOR ELECTRONIC CHECK BUT NO CODE SHOWS UP . THIS PROBLEM NEEDS TO BE ADDRESSED I HAVE READ ON LINE OF A LOT OF OTHER FORD FUSION OWNERS HAVING THE SAME COMPLAINT. THIS VERY DANGEROUS PROBLEM AND SHOULD BE ADDRESSED . FORD DEALERS JUST WANT TO THOUGH PARTS AT THIS PROBLEM BUT THEY WILL NOT OR CAN NOT TELL ME WHAT THE REAL CALLS OF THIS DANGEROUS PROBLEM IS. I SURE HOPE WITH YOUR HELP ALL THE FORD FUSION OWNERS CAN GET THIS RESOLVED BEFORE SOME ONE GET KILLED.
Vehicle speed control, Engine, Sep 13, 2016
WHILE DRIVING ON A CITY STREET CAR STALLS AND SHAKE THIS HAPPENED FOUR TIMES WITHIN TWO MONTHS, HAD IT DIAGNOSED AT A LOCAL SHOP NO CODE READING WAS DISCOVER.
Steering, Electrical system, Sep 12, 2016
WITH NO CONSISTENCY IN TIMING, THE POWER STEERING HAS BEEN GOING OUT. I MAY BE DRIVING, TURNING OR WAITING AT A STOP LIGHT, ON CITY STREETS OR THE HIGHWAY. THIS PROBLEM STARTED IN MAY 2016, HAPPENING 1-2 TIMES PER MONTH. I TOOK IT INTO MY LOCAL FORD DEALER AND THEY SAID THERE WAS NOTHING WRONG. THEY THOUGHT IT COULD BE A PROBLEM WITH THE STEERING RACK, BUT WEREN'T SURE. THEY DENIED THAT MY VEHICLE WAS INCLUDED IN FORD'S RECALL OF SEVERAL 2011 AND 2012 FUSIONS FOR THE SAME PROBLEM. NOW (SEPTEMBER 2016), THE POWER STEERING IS GOING OUT 1-2 TIMES PER DAY. THE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCTRAC" ERROR MESSAGES APPEAR. I FEEL THIS IS A SERIOUS SAFETY ISSUE FOR ME AND THE OTHER DRIVERS ON THE ROAD, AND FORD SHOULD BE RESPONSIBLE FOR THEIR DESIGN FLAW.
Service brakes, Sep 12, 2016
ON COLD STARTS THIS SUMMER I BACK OUT OF MY DRIVEWAY AND PRESS THE BRAKES TO STOP AND THE BRAKE PEDAL IS ROCK HARD AND I CAN'T STOP. THIS IS GOING TO BE MY THIRD TIME FOR THIS PROBLEM. THE DEALERSHIP HAS REPLACED THE BRAKE BOOSTER, MASTER CYLINDER, BRAKE FLUID RESERVOIR AND BRAKE BOOSTER CHECK VALVE AND VACUUM HOSE.
Steering, Sep 11, 2016
POPPING NOISE PRESENT FROM STEERING WHEEL WHENEVER STEERING WHEEL IS TURNED IN EITHER DIRECTION. WHENEVER VEHICLE HITS A BUMP REGARDLESS OF THE SIZE, THE STEERING WHEEL IS YANKED AROUND CAUSING THE CONTROL OF THE VEHICLE TO BECOME COMPROMISED. THESE ISSUES HAPPEN AT ANY SPEED AND IN ALL ROAD CONDITIONS, STATIONARY OR NON STATIONARY, HIGHWAY OR CITY AND REGARDLESS IF I'M TURNING OR NOT. WHEN STEERING WHEEL IS TURNED ALL THE WAY TO THE RIGHT OR LEFT THE WHEEL WILL STIFFEN AND THROW ITSELF BACK THE OPPOSITE DIRECTION. MUST USE A LOT OF FORCE TO KEEP STEERING WHEEL IN THAT POSITION. WAS TOLD BY A CERTIFIED FORD DEALERSHIP AND A SHOP BY THE NAME OF MIDAS THAT IT WAS THE RACK AND PINION. FORD REFUSES TO FIX ISSUE DUE TO THE FACT THAT THE RACK AND PINION IS NOT THROWING ANY SORT OF TROUBLE CODE. THE RACK AND PINION ON THIS VEHICLE HOWEVER IS NOT ONLY UNDER A CURRENT RECALL BUT IS ALSO BACKED BY AN EXTENDED WARRANTY ISSUED BY FORD MOTOR COMPANY.
Electronic stability control (ESC), Sep 10, 2016
THROTTLE BODY. I LOOKED IT UP AND FOUND A "RECALL" SITUATION?
Steering, Sep 9, 2016
I STARTED MY CAR, SERVICE POWER STEERING WARNING CAME ON, DROVE 10 MILES AND POWER STEERING WENT OUT. LOOKED ONLINE AND SAW A RECALL FOR ELECTRIC POWER ASSIST SYSTEM, SO I CALLED THE DEALERSHIP I PURCHASED THE CAR FROM AND THEY TOLD ME MY CAR IS NOT COVERED UNDER THAT RECALL.
Steering, Sep 9, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS AND TURNING THE STEERING WHEEL, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Steering, Sep 9, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING SEIZED AND THE SERVICE ADVANCE TRACK AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Fuel/propulsion system, Sep 6, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING, THE VEHICLE STALLED. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE CHANGED. THE FAILURE RECURRED AND ANOTHER MECHANIC DIAGNOSED THAT THE FUEL CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Structure, Other or unspecified, Aug 29, 2016
FAILURE OF INSIDE DOOR HANDLE TO FACILITATE OPENING OF DOOR WILL PROHIBIT TIMELY EGRESS OF VEHICLE IN THE EVENT OF AN EMERGENCY. BOTH THE DRIVER'S AND REAR PASSENGER'S INSIDE DOOR HANDLES HAVE BROKEN, RESULTING IN THE INABILITY TO OPEN THE DOORS FROM THE INSIDE. THESE FAILURES OCCURRED DURING NORMAL USE AFTER PARKING THE VEHICLE. THE DOORS OPENED LESS THAN AN INCH OUT OF THE LOCKED POSITION AT THE TIMES OF FAILURE. DUE TO THE BENCH SEAT NOT PROHIBITING EGRESS OUT THE OTHER REAR DOOR, THIS COMPLAINT WAS NOT ISSUED DURING THE REAR PASSENGER DOOR FAILURE. THE DRIVER'S DOOR HANDLE HAS JUST BROKEN.
Steering, Aug 26, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS AT A STOP SIGN, THE POWER STEERING LIGHT ILLUMINATED. IMMEDIATELY AFTER, THE POWER STEERING FAILED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE DEALER DID NOT PERFORM ANY REPAIRS. THE FAILURE MILEAGE WAS 59,000.
Engine, Aug 25, 2016
DRIVING ON THE 605 FWY WITH MY 5 YEAR OLD GOING ABOUT 65MPH WHEN MY CAR SUDDENLY LOST POWER AND A ORANGE WRENCH LIGHT APPEARED, I WAS ABLE TO PULL OFF TO THE SHOULDER WHEN MY CAR JERKED AND COMPLETELY SHUT DOWN. IT TOOK ME 3 TIMES TO GET IT STARTED ONLY TO HAVE THIS HAPPEN AGAIN ABOUT 2 MILES UP THE ROAD. I WAS ABLE TO SAFELY GET HOME BUT MY MECHANIC HAS ADVISED THAT I HAVE AN ERROR CODE P2111 AND MY THROTTLE BODY WILL NEED TO BE REPLACED. THIS IS EXTREMELY DANGEROUS AND I AM NOT A HAPPY FORD CUSTOMER. I WILL BE TAKING IN MY CAR TO THE DEALER TOMORROW IN HOPES THAT THEY WILL STAND BEHIND THIER PRODUCT AND REPLACE THIS PART.
Steering, Electronic stability control (ESC), Aug 24, 2016
TODAY FROM A STOP, TURNING RIGHT OUT OF PARKING LOT ON TO CITY STREET INTO RIGHT MOST LANE, DURING ACCELERATION IN TURN, POWER STEERING LOST; FOLLOWED IMMEDIATELY BY SEVERAL AUDIBLE WARNING TONES AND MESSAGE CENTER REPORTING SERVICE ADVANCETRAC AND SERVICE STEERING. WHILE CAUGHT OF GUARD, WAS ABLE WITH EFFORT TO STRAIGHTEN VEHICLE, AND RECOVER WITHOUT INCIDENT. AT NEXT LIGHT, PUT CAR IN PARK, TURNED VEHICLE OFF AND THEN BACK ON. IMMEDIATELY RECEIVED WARNING TONES AND MESSAGE CENTER REPORTING SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW. VEHICLE AS NO POWER ASSIST AND EFFORT IS HIGH TO STEER VEHICLE. NOT CLEAR HOW BOTH SYSTEMS "FAILED" AT SAME TIME. BUT LOSS OF SAFETY FEATURE FOR STABILITY CONTROL AND INCREASED EFFORT TO STEER REQUIRES MORE RESPONSE TIME FOR ROUTINE AND IF REQUIRED EVASIVE MANEUVERS TO AVOID A COLLISION. THE MILEAGE IS APPROXIMATELY 28,600 MILES, AND THIS IS THE FIRST ISSUES WITH THIS VEHICLE. LAST ROUTINE MAINTENANCE AND MULTI-POINT INSPECTION WAS COMPLETED AT 24,200 AT DEALER IN APRIL.
Electrical system, Fuel/propulsion system, Aug 23, 2016
I WAS IN NEW ORLEANS FOR A FAMILY REUNION. LEAVING THE REUNION MY CAR WOULDN'T START. I HAD A FRIEND TO CHECK IT AND POWER WASN'T GOING TO THE PUMP. WE CHANGED THE FUEL PUMP ASSUMING THAT IT HAD WENT OUT AND CHANGE FUSES TOO. AFTER THAT THINKING THAT EVERYTHING WAS OK, WHILE DRIVING TO WORK IN MORNING TRAFFIC GOING 45 TO 50 MPH. THE CAR STOPPED, I COULDN'T GIVE IT GAS OR ANYTHING. I HAD TO HURRY UP AND TURN A BLOCK AND SIT IN THE MIDDLE LANE. I TRIED TURNING THE KEY IT TURNED BUT DIDN'T START. I CHECKED THE FUSE AND BATTERY AND THAT DIDN'T WORK. I STAYED IN CAR FOR ABOUT 15 MINUTES BEFORE IT STARTED AGAIN. AFTER STARTING IT I THOUGHT EVERYTHING WAS OK I WAS WRONG. HAD TO WORK AND TRIED STARTING CAR IT WAS DOING THE SAME THING. I HAD IT TOWED TO A AUTO PART PLACE TO GET DIAGNOSED AND THE RESULTS CAME BACK STATING IT WAS THE FUEL PUMP. I HAD IT TOWED BACK TO MY HOME AND HAD ANOTHER FUEL PUMP INSTALL AND IT CONTINUED DOING THE SAME THING. I HAD MY CAR TOWED BACK TO AUTO PART PLACE AND THEY SAID THAT THE CAR WOULD START BUT THE ELECTRIC WOULD STAY TO THE FUEL PUMP. PLEASE HELP!!! NOW I DON'T TRUST MY CAR ANYMORE.
Exterior lighting, Aug 23, 2016
MY RIGHT REAR TAILLIGHT HAS BURNED, CAUSING THE BULB TO MELT IN THE SOCKET, POSSIBLE FIRE HAZARD I WOULD THINK. SOCKET & THE BULB HAVE BEEN REPLACED. BOTH THE FORD DEALERSHIP & RETAIL AUTO PARTS STORE, HAVE DENIED ANY KNOWLEDGE OF THIS ISSUE.
Visibility/wiper, Aug 20, 2016
TAKATA RECALL : THE WINDSHIELD WIPERS ON MY 2012 FORD FUSION DO NOT WORK FAST ENOUGH, EVEN ON THEIR HIGHEST SPEED, IN EVEN MODERATELY HEAVY RAIN. SO WHEN IT RAINS HARD OR I AM ON THE HIGHWAY IT MAKES IT IMPOSSIBLE TO DRIVE AND CAN BE VERY DANGEROUS TO DRIVE IN ANY WEATHER CONDITIONS OTHER THAN COMPLETE SUN.THE MOST RECENT OCCURRENCE OF DANGER I EXPERIENCED FROM THE SLOW WINDSHIELD WIPERS WAS IN GEORGIA ON THE INTERSTATE AND IT WAS RAINY AND TRYING TO GO AT LEAST 60MPH TO KEEP UP WITH TRAFFIC IT WAS ALMOST LIKE DRIVING BLIND. THIS NEEDS TO BE ADDRESSED BEFORE MYSELF, OR SOMEONE ELSE IS SERIOUSLY INJURED!
Steering, Aug 18, 2016
POWER STEERING STOPPED INTERMITTENTLY WHILE DRIVING, AFTER RECEIVING A RECALL NOTICE, FORD REPLACED THE POWER STEERING GEAR ASSEMBLY IN JUNE 2016. IN AUGUST OF 2016 I WAS OUT OF TOWN AND THE POWER STEERING WENT OUT AGAIN. TOOK IT TO FORD DEALER OUT OF TOWN AND THEY REPLACED THE POWER STEERING ARMS AND WANT TO CHARGE ME $1000.
Suspension, Aug 17, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS BEING DIAGNOSED, THE MECHANIC STATED THAT THE VEHICLE WAS IN NEED OF MAJOR REPAIR. THE DIAGNOSTIC PRODUCED FAILURE CODES: (DTCS) AND (P07AEN AND 0415) REGARDING THE CONTROL ARMS IN THE LOWER SUSPENSION. THE MECHANIC INFORMED THE CONTACT THAT THE FRONT SUSPENSION ARMS RIGHT AND LEFT NEEDED TO BE REPLACED AS SOON AS POSSIBLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE THE VEHICLE WAS MAKING A LOUD ROARING AND CLICKING NOISE. THE CONTACT NO LONGER FELT SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 89,700.
Steering, Aug 17, 2016
DRIVING MY VEHICLE WHEN THE POWER STEERING WENT COMPLETELY OUT IN TRAFFIC, MAKING A RIGHT TURN. VEHICLE STEERING WHEEL WOULD NOT BUDGE. IT'S A SAFETY ISSUE DRIVING AND THE STEERING WHEEL GIVES OUT WITHOUT ANY NOTICE.
Power train, Aug 15, 2016
HARSH SHIFTS BETWEEN 1-2 AND OR 2-3, FLARES WHEN ACCELERATING AT TIMES..... CLUTCHES SEEM TO BE SLIPPING INSIDE THE TRAMSMISSION AT TIMES DURING HARD ACCELERATION....HARSH DOWNSHIFTS... WHEN SLOWING DOWN FOR A TRAFFIC LIGHT BUT NOT COMING TO A COMPLETE STOP AND TRYING TO ACCELERATE THE CAR ACTS "BOGGY" WHEN THE AIR IS ON. IT SEEMS LIKE IT CAN'T DECIDE WHICH GEAR IT SHOULD BE IN.