2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Other or unspecified, Aug 15, 2016
THE DRIVER SIDE DOOR LATCH AND LOCK ARE BROKE. YOU CANNOT OPEN THE CAR DOOR FROM THE INSIDE, YOU CAN ONLY OPEN IT BY ROLLING DOWN THE WINDOWS. SOMETIMES IT WONT SHUT PROPERLY AND SOMETIMES IT IS ALSO A STRUGGLE TO OPEN IT FROM THE OUTSIDE (AS IF THAT OPTION OF OPENING IT MIGHT BE GONE SOON). THE FIRST OCCURENCE HAPPENED WHILE I WAS IN A STATIONARY POSITION.
Power train, Structure, Aug 13, 2016
SO WITH IN THE PASS WEEK OF 8/8/2016 THRU 8/13/2016. I HAVE HAD A WRENCH LIGHT COME ON 3 DIFFERENT TIMES AND CAR ALMOST SHUT OFF, WHILE DRIVING DOWN THE STREET. SO PULL OVER AND SHUT OFF AND CRANK IT BACK UP AND GO ON. HOWEVER, ITS BECOMING A PROBLEM AND COME TO FIND OUT THIS MAYBE THROTTLE CONTROL/TRANSMISSION ISSUE. SOMEBODY GONNA GET HURT, CAUSE YOU NEVER KNOW WHEN IT GONNA CUT OUT ON YOU. ALSO BOTH DOOR LATCHES WILL NOT EITHER OPEN OR LOCK FROM THE INSIDE. CAUSING EXISTING ISSUE.
Steering, Aug 12, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING SENSOR FAULT LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 12V345000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE POWER SENSOR LIGHT ILLUMINATED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Steering, Aug 12, 2016
CAR WAS MAKING CLUNKING SOUND. WHEN I WAS DRIVING. TOOK IT IN AND WAS TOLD IT WAS THE ASSEMBLY STEERING SYSTEM GEAR. RACK AND PIN SYSTEM CAUSING THE CLUNKING IN GEAR. WAS TOLD MY MECHANIC THIS A HUGE SAFETY PROBLEM. WAS TOLD IT WASN'T SAFE TO DRIVE THE CAR BECAUSE IF I LOSE STEERING COULD LOSE CONTROL OF CAR AND IT COULD CAUSE INJURY TO ME MY FAMILY OR OTHER PEOPLE THAT ARE IN CARS THAT I MAY HIT IF I LOSE CONTROL OF THE VEHICLE. I CAN'T BELIEVE THERE ISN'T A RECALL FROM FORD FOR THIS PROBLEM ! I SAW THERE HAVE BEEN SEVERAL COMPLAINTS FOR SAME ISSUE.
Other or unspecified, Aug 9, 2016
THE INSIDE DRIVERS SIDE DOOR LATCH DID NOT LOCK WHEN THE VEHICLE WAS IN MOTION (THE OTHER THREE DOOR LATCHES DID). I WAS DRIVING APPROXIMATELY 12 MPH ON A RESIDENTIAL STREET. THE DOOR LATCH REMAINS IN THE EXTENDED OPEN POSITION. THE DOOR CAN ONLY BE OPENED FROM THE OUTSIDE TO EXIT OR ENTER THE VEHICLE. THE DOOR CAN NOT BE LOCKED MANUALLY OR USING THE KEY FOB. I AM UNABLE TO EXIT THE VEHICLE NORMALLY. TO EXIT I HAVE TO ROLL DOWN THE WINDOW, OPEN THE DOOR FROM THE OUTSIDE, THEN IN ORDER TO ROLL THE WINDOW UP AGAIN I HAVE TO GET IN THROUGH ANOTHER DOOR, INSERT THE KEY AND REACH OVER TO THE DRIVERS SIDE. THESE ARE SAFETY ISSUES.
Other or unspecified, Aug 5, 2016
WHILE DRIVING MY VEHICLE THE DRIVERS SIDE DOOR OPENED BY ITSELF AND THE DOOR WOULD NOT LATCH AFTER THIS OCCURED .
Steering, Aug 5, 2016
PULLING OUT OF MY DRIVEWAY AT LOW SPEED, THE STEERING LOCKED TO WHERE IT WAS NEARLY IMPOSSIBLE TO CONTROL THE VEHICLE. I WAS ABLE TO COME TO A STOP IMMEDIATELY SO NO DAMAGE OR INJURY. TURNING THE STEERING WHEEL REQUIRED A LOT OF EFFORT SO REVERSING BACK OFF THE STREET AND ONTO THE DRIVEWAY WAS QUITE DIFFICULT. AFTER PARKING, THE DASH ALSO BRIEFLY DISPLAYED SOMETHING LIKE "ADVANCETRACK ERROR". I DON'T REMEMBER THE WORDING EXACTLY.
Steering, Aug 3, 2016
I WAS DRIVING IN THE INTERSTATE WHEN ALL OF A SUDDEN MY POWER STEERING WENT. THE SERVICE LIGHT CAME ON AND READ ''SERVICE POWER STEERING NOW''. IT HAD NEVER DONE THAT BEFORE AND I ONLY HAD THE CAR FOR LESS THAN A YEAR. I JUST THANK GOD NO ONE WAS HURT. I TOOK MY CAR TO THE FORD DEALERSHIP AND THEY SAID THAT IT WAS NOT APART OF THE RECALL, BUT IN MY OPINION IF IT HAS BEEN A ISSUE FOR SEVERAL VEHICLE FIX ALL OF THEM. THEY SAID THE CAR WAS FINE BUT WHEN THE MECHANIC GOT IN MY CAR HE HAD A HARD TIME TURNING THE WHEEL.
Steering, Power train, Engine, Jul 28, 2016
OVER THE PAST WEEK MY 2012 FORD FUSION DECELERATED, IDLED ROUGHLY, LOST POWER STEERING AND POWER BREAKING AND THE WRENCH DUMMY LIGHT CAME ON. ALL 4 TIMES IT OCCURRED BELOW 30 MPH IN CLEAR CONDITIONS. THE CAR IS EXTREMELY HARD TO HANDLE AND LUCKILY I WAS IN AREAS WHERE I COULD PULL OVER SAFELY. ONCE PULLED OVER I WAS ABLE TO RESTART THE CAR AND RESUME DRIVING. I HAVE BROUGHT IN MY CAR TWICE TO A LOCAL MECHANIC WHO COULD NOT FIND ANY ERROR MESSAGES ON THE COMPUTER. I HAVE AN APPOINTMENT AT THE LOCAL FORD DEALERSHIP TO DO MORE DIAGNOSTICS. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AND ITS RELIABILITY.
Steering, Jul 28, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE CONTACT INDEPENDENTLY REPLACED THE BATTERY. AFTER THE BATTERY REPLACEMENT, THE STEERING WHEEL SEIZED COMPLETELY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,300.
Electrical system, Jul 25, 2016
MY AC BLOWER WOULD TURN ON AND OFF RANDOMLY FOR A FEW WEEKS THEN IT WOULD TURN MOSTLY OFF AND NOT KICK BACK ON. THE LAST TIME IT CAME ON FOR ABOUT 20 MINUTES AND SHUT OFF WHEN I WAS TRAVELING OVER 4 HOURS IN 118 DEGREE WEATHER. THEN I HAD IT CHECKED OUT. THEY SAID THAT MY BLOWER MOTOR WIRES WERE BURNING, HAD A SHORT. AFTER FURTHER INVESTIGATION FOUND THAT THE WIRES AND CONNECTOR WERE SEVERELY MELTING AND FUSING TOGETHER AND WAS CAUSING IT TO TURN OFF. HAD TO HAVE IT REPAIRED AS SOON AS POSSIBLE, AS THIS PROBLEM COULD CAUSE A FIRE.
Structure, Vehicle speed control, Electronic stability control (ESC), Jul 18, 2016
JULY 15,2016 MY 2012 FORD FUSION, WITH 30,212 MILES JERKED AND STALLED. HAD TO COAST TO THE SIDE OF THE ROAD. TO RESTART AND THE WRENCH LIGHT CAME ON. TOOK TO DEALER ON JULY 18 WAS TOLD IT SOUNDED LIKE THE EMISSION THROTTLE BUT HAVE TO RUN TEST I NEED TO PAY 115.00 THAT WOULD GO TOWARD THE REPAIR HAVE A EXTENDED WARRANTY BUT SHE STATES IT'S ON ME.
Power train, Vehicle speed control, Jul 18, 2016
I PURCHASED A USED 2012 FORD FUSION WITH 30K MILES ON IT IN 2015. WHILE DRIVING ON THE FREEWAY AT 70MPH THE VEHICLE LOST ALL POWER CAUSING ME TO ALMOST CRASH. THE THROTTLE BODY WAS DIAGNOSED AS THE ISSUE AND WAS SUPPOSEDLY FIXED UNDER FORD CUSTOMER SATISFACTION 13N03. FAST FORWARD TO JULY 15TH, 2016 AND THE SAME THING HAPPENED WHILE ON THE FREEWAY. MY CAR IS NOW SITTING AT MY LOCAL FORD DEALERSHIP AND EITHER THE DEALERSHIP ISN'T FIXING THE CAR CORRECTLY OR FORD HAS MORE ISSUES THEY ARE HIDING.
Electrical system, Structure, Jul 18, 2016
I WAS UNABLE TO UNLATCH THE DRIVER SIDE DOOR FROM INSIDE AFTER COMING TO A COMPLETE STOP NEITHER WITH ENGINE OFF NOR WITH KEY ON. I CONSIDER THIS A MAJOR SAFETY MALFUNCTION. THE LATCH NO LONGER WORKS FROM INSIDE.
Steering, Electrical system, Engine, Jul 18, 2016
ENGINE FAILED AT STOPLIGHT WITH LOSS OF POWER STEERING ON 6/26/16. RESTART SUCCESSFUL. SUBSEQUENT MULTIPLE ENGINE FAILURE CHIMES OCCURRED. DEALER "REPAIRED WIRING". SEVERAL HUNDRED MILES SINCE, NOT FURTHER INCIDENTS (ENGINE FAILURES OR MULTIPLE CHIMES).
Steering, Jul 13, 2016
WHILE DRIVING CAR ABOUT 30 MPH AND BEGINNING A TURN, THE POWER STEERING WENT OUT ALMOST CAUSING ME TO HIT A TREE. I FEEL THIS IS AN UNSAFE CONDITION AND COULD CAUSE ACCIDENTS.
Steering, Jul 13, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE LOST STEERING POWER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO A NEARBY MALL. THE FAILURE WAS NOT DIAGNOSED AND DID NOT RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WOULD BE A CHARGE TO DIAGNOSE AND REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Steering, Jul 6, 2016
LOSS OF POWER STEERING. CAN NOT TURN THE STEERING WHEEL
Steering, Jul 5, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 82,000.
Electrical system, Equipment, Jun 30, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE AIR CONDITIONER WIRES MELTED AND FUSED TOGETHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 68,000.
Electronic stability control (ESC), Jun 27, 2016
UNAWARE THAT MY THROTTLE CONTROL TRANSMISSION WAS DEFECTIVE. MY CAR SHUT OFF, WHILE I WAS DRIVING AT APPROXIMATELY 35/40 MPH, ON A BEND ENTERING A BRIDGE AND I WAS ALMOST HIT BY A BUS. WHEN I STARTED CAR UP AGAIN, IT WENT INTO LIMP MODE AND IT CREEPED UNTIL I GOT TO A SAFE AREA AND HAD TO HAVE IT TOWED. FORD REPAIRED IT FOR FREE AFTER I MADE NUMEROUS CALLS BUT I HAD TO PAY FOR A RENTAL WHICH COST ME $140.00. IF I HAD BEEN TRAVELING DOWN A MAJOR HIGHWAY, I COULDVE BEEN KILLED. I NEVER RECEIVED NOTIFICATION OF THIS DEFECTIVE PART. ALSO, MY EVAPORATOR SENSOR WENT BAD IN MY FUSION. A KNOWN DEFECTIVE PART IN EARLIER YEARS UP TO MY YEAR CAR. THE CAR IS ONLY 4 YEARS OLD AND I HAVE NO AIR CONDITIONING. THE PART IS A $20 DEFECTIVE PART BUT THE REPAIRS COST OVER $600.00 BECAUSE THE ENTIRE DASH NEEDS TORN APART. I FEEL THAT SINCE FORD KNEW OF THIS DEFECT, THIS SHOULD ALSO BE REPAIRED FREE OF CHARGE. I HAVE A HANDICAPPED SON WHO NEEDS AIR CONDITIONING AND FINANCIALLY I CANNOT AFFORD TO PAY SUCH A LARGE SUM OF MONEY TO REPLACE THIS WELL KNOWN DEFECTIVE PART.
Structure, Jun 27, 2016
DRIVER'S SIDE DOOR HANDLE BROKE ALMOST IN THE IDENTICAL SPOT ON A 2009 AND 2012 FORD FUSION I OWN. THE VEHICLE WAS STATIONARY AT MY HOME WHEN THE INCIDENT HAPPENED. THIS HAPPENED WITH NORMAL PRESSURE TO OPEN THE DOOR . THIS PREVENTS THE DOOR FROM OPENING AND OR BEING LOCKED. THE 09 HAD APPROXIMATELY 50K MILES AND THE 2012 HAD APPROX 65K MILES AND HAPPENED ON 6/21/2016. I FEEL THIS IS A DEFECT IN MATERIALS AND DESIGN FOR IT TO HAPPEN ON BOTH VEHICLES I OWN WITH THE EXACT PART NUMBER AND I FEEL THIS IS A MAJOR SAFETY CONCERN SINCE IT COULD HAPPEN DURING AN ACCIDENT PREVENTING THE DRIVER FROM EXITING THE VEHICLE THROUGH THE DRIVERS DOOR.
Steering, Jun 21, 2016
FOR ALMOST A YEAR MY CAR HAS BEEN MAKING A POPPING CREAKING NOISE WHEN I DRIVE AT LOW SPEEDS (20 OR BELOW). IT STARTED VERY QUIETLY AND HAS PROGRESSIVELY GOTTEN WORSE. I TOOK IT TO THE DEALERSHIP WHERE THEY ADVISED ME THAT THIS STEMS FROM SERVICE BULLETIN TSB 06-24-07. THIS ADVISORY WAS ORIGINALLY JUST FOR 2006 MODELS. HOWEVER, IT IS AFFECTING MY 2012. IT HAS AFFECTED 2007, 2008, AND 2009 AS WELL. THIS IS AN ONGOING SAFETY ISSUE AS THE CONTROL ARMS COULD BREAK AT ANY MOMENT WHILE DRIVING. THIS COULD CAUSE A POTENTIAL CAR ACCIDENT THAT MAY INCLUDE DEATH. THIS ONGOING ISSUE NEEDS TO BE ADDRESSED AS A RECALL SINCE FORD DOES NOT WANT TO COVER COST OF REPAIR TO THEIR ONGOING STEERING ISSUE.
Steering, Jun 21, 2016
ON JUNE 14, 2016 THE POWER STEERING FAILED ON MY CAR WHILE I WAS DRIVING IT ON A CITY STREET. I SAW A MESSAGE THAT SAID ELECTRONIC STEERING ASSIST FAILURE. I RESTARTED THE CAR AND THE POWER STEERING WAS WORKING. I DROVE THE CAR 2 MILES TO A FORD DEALER. I WAS TOLD THAT THERE IS A SAFETY RECALL ON THIS ISSUE BUT THAT I HAVE EXCEEDED THE MAXIMUM COVERED MILAGE. MY VEHICLE HAS 184,000 MILES BUT THEY ONLY COVER UP TO 150,000 MILES. I COULD HAVE BEEN INJURED IF THIS OCCURRED AT HIGH SPEED OR IN TRAFFIC.
Electrical system, Other or unspecified, Jun 20, 2016
WHEN I TURNED ON THE FAN TO CIRCULATE HEAT OR COOL AIR NOTHING HAPPENED. THE BLOWER MOTOR FOR THE AC AND HEATING HAS FAILED 3 TIMES IN THE LAST 4 YEARS; 12/13/2013, 6/24/2015, AND 5/26/2016. THE LAST TIME THE FORD DEALER HAD TO REPLACE THE ENTIRE WIRING HARNESS AS WELL. THE LAST REPAIR COST $730. ANGELA KEEVIS, FORD MOTOR COMPANY CUSTOMER SERVICE MANAGER, TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME SINCE I HAD ALREADY PAID FOR THE REPAIR. MY SON NEEDED THE CAR FOR HIS HIGH SCHOOL SENIOR PROM SO I NEEDED TO PAY THE BILL ASAP.