2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Jun 16, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE, AND RESUMED DRIVING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,800.
Other or unspecified, Jun 16, 2016
THE CAR WAS PARKED ON IGNITION ON. MY MOTHER, ALICE, WENT OUT IN THE EVENING TO CLOSE THE SUNROOF. THE SUNROOF DID NOT LOOK LIKE IT WAS CLOSING, SO MY MOTHER REACHED UP HER HAND TO FEEL. HER FINGERS WERE THEN CLOSED AND LOCKED INTO THE SUNROOF. THE OPEN BUTTON WOULD NOT WORK TO RELEASE HER HAND. NEIGHBORS CAME TO HELP, TURNED OF THE CAR AND TURNED IT BACK ON AGAIN TO TRY AND OPEN THE ROOF, BUT IT WOULD NOT OPEN TO RELEASE HER FINGERS. CROWBARS WERE USED TO TRY AND RELEASE THE FRAME FROM HER HAND, BUT IT WOULD NOT BUDGE. POLICE HAD TO BREAK THE GLASS OF THE SUNROOF TO RELEASE THE FRAME FROM HER HAND. THIS IS A HUGE SAFETY CONCERN. IF A CHILD'S HAND WOULD HAVE BEEN CAUGHT IT WOULD HAVE BEEN CRUSHED. THEY NEED TO HAVE AN EMERGENCY SENSER TO NEVER CLOSE AND LOCK IN PLACE IF THERE IS AN OBSTRUCTION, OR AN EMERGENCY RELEASE. NOW, MY MOTHER HAS TO FACE MEDICAL AND INSURANCE COSTS. I TYPE THIS IN HER PRESENCE ON HER BEHALF, DUE TO HER RIGHT FINGERS BEING INJURED. WITH THE GRACE OF GOD, NO BONES WERE BROKEN. ANYONE CAN RELATE TO HOW PAINFUL AND TRAUMATIZING IT WAS FOR HER TO HAVE HER HAND CLAMPED AND LOCKED IN PLACE WITH NO RELEASE.
Steering, Electrical system, Jun 14, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL REQUIRED MORE FORCE TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Steering, Jun 13, 2016
POWER STEERING FAILED NOTICE DISPLAYED UPON STARTING PARKED VEHICLE.. 2012 FORD FUSION DISPLAY PANEL SAID "POWER STEERING ASSIST FAILURE" AND " SERVICE ADVANCETRAC." WHEN I LOGGED IN ON FORD OWNER WEBSITE, IT ADVISED ME OF "FIELD SERVICE ACTION" TITLED "EPAS STEERING EFFORTS" AND FIELD SERVICE ACTION NUMBER "15N01." DATE THIS BEGAN APPROXIMATE, AND HAS REPEATED AND FINALLY REMAINS FAILED. MILEAGE IS APPROXIMATE.
Power train, Electrical system, Service brakes, Jun 9, 2016
THE VEHICLE WILL STOP RUNNING WHILE SITTING STILL (AT LIGHT, STOP SIGN), I TOOK IT IN AND TO THE DEALERSHIP AND THEY SAID OH YEAH THERE'S A COMPUTER UPDATE. I WAS NEVER ADVISED OF THE UPDATE AND HAD TO HAVE MY CAR DIE IN THE MIDDLE OF SEVERAL BUSY ROADS. AFTER THE UPDATE THE CAR DID NOT DIE ANY LONGER BUT THAT WAS A SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED I HAD TO COME IN. THE CAR WILL BOG DOWN WHEN YOU PRESS ON THE ACCELERATOR, IT WILL BOG DOWN THEN LURCH FORWARD. THE ISSUE IS WHEN STARTING FROM A STOP OR ANY TIME YOU ARE ATTEMPTING TO ACCELERATE. THE SHIFTING OF GEARS SEEMS TO BE SLOW TO CHANGE. I HAVE TAKEN IT TO THE DEALER AND I AM TOLD THEY CAN NOT REPEAT THE "ISSUE". I HAVE HAD ISSUES WITH BRAKING AS WELL. THE CAR WHEN IN REVERSE ON AN INCLINE DID NOT WORK AND I ROLLED DOWN INTO THE STREET. I HAD THE BRAKES CHECKED AND AGAIN WAS TOLD THEY WERE NOT ABLE TO "REPEAT THE ISSUE". THE AIR CONDITIONER WILL ONLY WORK WHEN IT WANTS TO. SOMETIMES IT BLOWS COLD AIR SOMETIMES IT BLOWS HOT AIR.
Engine, Jun 6, 2016
2015 HAD THROTTLE BODY REPLACED BY FORD FOR NOTHING ..8 MONTHS LATER IT HAPPENED AGAIN 6/3/16..FORD PAID FOR THE FIRST WONT DO THE SECOND WITHOUT ME PAYING FOR IT..THIS CAN BE DANGEROUS AS IT JUST STOPS , YOU HAVE NO POWER TO MOVE, THEN IT SHAKES AND DIES. I DID START IT RIGHT AFTER AND GOT HOME BOTH TIMES. JUST SAYING IF THIS IS A FAULTY PART..WHY ARENT THEY FIXING IT, NOT US. I F YOUR GOING FASDT I WOULD HATE TO THINK WHAT WOULD HAPPEN ON A BIG HIGHWAY.
Power train, Electrical system, Exterior lighting, Jun 4, 2016
I AM FACING ELECTRICAL ISSUE IN MY CAR VERY FREQUENTLY. THE ELECTRICAL PROBLEM OCCURS TWO WAYS, 1) WHILE RUNNING 2) WHILE STARTING THE CAR WHILE RUNNING:- WHEN THE ELECTRICAL ISSUE COME WHILE CAR IS RUNNING THEN THE BELOW PROBLEM OCCURS, 1. TRANSMISSION SHOULD NOT BE SET TO PARKING, IF SET TO PARKING THEN WE CANNOT MOVE TO NEUTRAL OR DRIVE. IT WILL BE STUCK AND TOW IS THE ONLY OPTION. 2. TURN LIGHTS WILL NOT WORK. 3. HEAD LIGHTS WILL NOT WORK. 4. DOOR GLASS SLIDING WILL NOT WORK. 5. AC WILL NOT WORK 6. CAR DISPLAY WILL NOT WORK FOR CLOCK AM/FM 2) WHILE STARTING THE CAR:- IF THE PROBLEM OCCURS WHILE STARTING THE CAR THEN I WILL BE ABLE TO ONLY START THE CAR AND THE AUTOMATIC TRANSMISSION WILL NOT WORK. WE CANNOT MOVE THE TRANSMISSION FROM PARKING TO NEUTRAL OR DRIVE. TOWING THE VEHICLE IS THE ONLY OPTION. THIS IS DANGEROUS WHILE DRIVING AT NIGHT, I GOT THIS ISSUE ONE TIME AT NIGHT AND I GOT THE TOUGH TIME IN TOWING THE CAR AND GETTING TO SERVICE CENTRE. AS THE SERVICE CENTRE IS ALWAYS BUSY THEY WONT GET THE TIME TO DIAGNOSIS IMMEDIATELY AND AT THE TIME OF THEY CHECK IT WORK PROPERLY. ANY WAY THEY WERE NOT ABLE TO FIND ANY ISSUES WITH ME CAR. BUT WHEN I TAKE THE CAR BACK TO HOME THE ELECTRICAL ISSUE OFTEN OCCURS. NO ONE ASSURE OF THE SAFETY, AND I AM TRYING MY BEST TO DRIVE AT NIGHT AND HIGHWAYS. EXTREMELY DANGEROUS.
Electrical system, Seats, Service brakes, Jun 2, 2016
DRIVER SEAT, HEATER GOT SUPER HOT TO THE POINT OF BURNING A FEW TIME, THEN STOPPED WORKING ALTOGETHER BY 68K MILES. BRAKES, RIGHT SIDE FRONT COMPLETELY WORE THRU OUTSIDE PAD ONLY BY 48K MILES, RIGHT REAR DID SAME THING BY 70K. IN BOTH INSTANCES ONLY ONE PAD WAS SHOT. WHY ONLY ONE PAD WEARING TO BACKING PLATE, LOOKS LIKE PADS NOT RELEASING. ELECTRICAL, ALL WINDOWS, INCLUDING MOON ROOF, OPEN BY THEMSELVES WHILE NOWHERE NEAR CAR AND IT'S LOCKED.
Other or unspecified, Jun 1, 2016
I HAVE BEEN HAVING ISSUES WITH THE THROTTLE BODY. YESTERDAY, WHEN PULLING OUT ONTO THE HIGHWAY, MY THROTTLE BODY LIGHT CAME ON AND MY CAR WOULD NOT PICK UP SPEED. I WAS ALMOST REAR ENDED. I WAS PRESSING THE GAS, BUT IT WOULD NOT PICK UP AT ALL. I HAVE A 4 YEAR-OLD DAUGHTER. THIS IS VERY DANGEROUS. I DON'T WANT TO BE DRIVING AND HAVE TO WORRY ABOUT IF MY CAR IS GOING TO STALL AS I ENTER TRAFFIC. THE THROTTLE BODY SHOULD BE RECALLED!
Steering, May 25, 2016
I HAVE A POWER STEERING FAULT ON THE MESSAGE BOARD. I CANNOT TURN THE WHEEL WITHOUT HAVING TO USE ALL MY STRENGTH. NEARLY GOT INTO TWO ACCIDENTS WHILE DRIVING WHEN THIS HAPPENED.
Other or unspecified, May 19, 2016
THE DRIVER DOOR HANDLE LOCKS THE MINUTE YOU CLOSE THE DOOR, AND BOTH THE DRIVER AND PASSANGER SIDE HANDLES BROKE AT THE SAME TIME.FORD WANTS TO CHARGE ME OVER $440.00 TO FIX THEM. THIS IS AN ITEM THAT SHOULD BE FIXED THROUGH OUR WARRANTIES THEY COST AN ARM AND A LEG. THEIR SERVICE MANANGER LARRY TATE ACTED LIKE HE DID NOT CARE WHEN I TALKED TO HIM ABOUT THE SITUATION. THIS HAS ALSO HAPPENED TO ANOTHER FORD FUSION THAT MY MOTHER-N-LAW DRIVES.
Steering, May 17, 2016
WHILE BACKING OUT N A GROCERY STORE PARKING LOT, THE POWER STEERING FAILED AND THE STEERING WHEEL WAS EXTREMELY TIGHT. I HAD TO APPLY FORCE TO THE STEERING WHEEL TO GET IT TO TURN. I RESTARTED THE VEHICLE AND THE CONDITION CONTINUED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.
Power train, May 16, 2016
WHEN I'M EITHER TAKING OFF OR IN MOTION RIDING DOWN ANY TYPE OF ROAD OR HIGHWAY A WRENCH LIGHT COMES ON SOME TIME. I LOOK THE ICON UP AND IT SAYS SOMETHING ABOUT THE POWER TRAN OR TRANSMISSION. WHILE IN MOTION IT FEEL AS IF I LOST SPEED AND THEN THE WRENCH ICON POPS ON. WHEN TAKING OFF I CAN FEEL A JERK AS IF IT CAN'T GET THE POWER TO SHIFT AND GO.
Steering, Electrical system, Structure, May 15, 2016, crash
MY POWER STEERING ASSIST FAULT CAME ON WHILE I WAS DRIVING HOME LAST NIGHT. IT CAUSED ME TO MESS UP MY FRONT END. I DIDN'T RECEIVE ANY INFORMATION ABOUT A RECALL, BUT WHEN I LOOKED UP MY VIN, I FOUND OUT IT HAD A OPEN CASE I NEED TO KNOW WHAT TO DO NEXT... PLEASE HELP
Steering, May 12, 2016
WHILE DRIVING ON A CITY STREET THE "ADVANCETRAC" CAME ON AND "POWER STEERING NEEDS TO BE REPLACED" CAME ON. I WAS NIGHT TIME I MADE IT HOME. ONCE HOME I TURNED THE CAR OFF AND THE "REPLACE POWER STEERING NOW" I HAD LOST ALL POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME MY SON WAS DRIVING ON THE HIGHWAY. I TOOK IT TO THE MECHANIC THE FIRST TIME AND THEY SAID IT WAS NOTHING WRONG I JUST NEEDED NEW TIRES.
Steering, May 12, 2016
LOST POWER STEERING WHILE DRIVING ON A CITY STREET.
Steering, May 2, 2016, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT CRASHED THE VEHICLE INTO A WOODED AREA. DURING THE CRASH, BOTH THE DRIVER AND FRONT PASSENGER SUSTAINED BACK INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. MEDICAL ATTENTION WAS NOT REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,000.
Other or unspecified, May 2, 2016
PASSENGER SEAT BELT LIGHT COME ON AND STAYS ON. THE SEAT BELT WARNING GOES OF AFTER FASTENING BUT IF IT'S TAKEN OFF DURING THE TRIP, NEVER ANOTHER WARNING.
Steering, Apr 29, 2016
WHILE DRIVING TO A FAMILY MEMBER BIRTHDAY PARTY LESS THEN 15 MILES FROM OUR RESIDENCE, WE BEGAN PULLING ONTO THE ROAD AND THAT WHEN IT THE DISPLAY SAID SERVICE POWER STEERING NOW AND IT WAS HARD TO TURN. AS WE TURNED ON THE THE ROAD WHILE DRIVING OUR 3 YOUNG CHILDREN ON THE BACK WITH NO POWER STEERING WE ALMOST GOT TBONED. THE CAR HAD ONLY 69K ON THE MILEAGE IT HAD JUST PASSED THE WARRANTY REPAIR LIMIT. I THOUGHT IT MIGHT HAVE BEEN A EASY FIX LIKE MOST OTHER VEHICLES THEY HAVE A CHAIN OR BELT BUT THIS IS COMPLETELY ELECTRICAL. THE PART THAT REALLY HAS MADE ME UPSET AND FRUSTRATED WAS WHEN MY SISTER IN LAW A CLOSE FRIEND WITH THE SAME YEAR MAKE AND MODEL RECEIVED NOTICES THAT THEIR CARS WERE UP FOR A RECALL FOR THE POWER STEERING. SO I CALLED MY LOCAL DEALER AND ASKED IF THEY COULD CHECK ON IF MY CAR WAS UP FOR RECALL SINCE MY CAR ACTUALLY HAD THE POWER STEERING GO OUT ON IT. THE DEALERSHIP RESPONDED WITH A "NO, BECAUSE MY CAR WAS NOT ON THE DESIGNATED LIST OF A CERTAIN TIME, PLACE AND DATE IT WAS MANUFACTURED TO BE APPLICABLE FOR THE RECALL". IT MAKES NO SENSE THAT IF THEY ARE RECALLING SOME WITH THE POWER STEERING ISSUES WHY NOT ALL, ESPECIALLY THE ONE THAT ARE ACTUALLY HAVE REAL ISSUES AND ARE A POSSIBLE THREAT TO THE SAFETY OF ONES FAMILY.
Service brakes, Apr 27, 2016
I WENT IN FOR A ROUTINE OIL CHANGE AND CAR CHECK UP. THEY TOLD ME THERE IS BRAKE FLUID LEAKING FROM THE MASTER CYLINDER INTO THE BRAKE BOOSTER AND IT RUSTED. BACK BRAKES AND ROTORS NEEDED, FLUSHING SYSTEM $1400? THEY SAID I WAS LUCKY CAUSE THEY COULD GIVE OUT AT ANYTIME CAUSING A FATAL ACCIDENT.
Other or unspecified, Apr 24, 2016
DRIVER SIDE INTERIOR DOOR OPENER BROKE. TO ME THIS COULD BE QUITE SERIOUS WHAT IF I'M IN A CRASH AND CAR CAUGHT FIRE WITH DOOR NOT OPENING PROPERLY I COULD BURN TO A CRISPY CRUNCH.IN A SITUATION LIKE THAT IT WOULD BE GOOD TO BE ABLE TO GET AT AS SOON AS POSSIBLE DON'T YA THINK?
Engine, Apr 23, 2016
CAR EXHIBITS A DRONE/MOAN OR RATTLE NOISE. THE NOISE TYPICALLY OCCURS WHILE DRIVING UP A SLIGHT INCLINE, UNDER LIGHT THROTTLE AT 45-61 KM/H (28-38 MPH) AT 1300-1400 RPM, IN 5TH GEAR. THE NOISE MAY BE PRESENT WITH THE A/C ON OR OFF BUT IS TYPICALLY AGGRAVATED WHEN THE A/C COMPRESSOR CYCLES ON. THIS IS THE EXACT SAME ISSUE AT TSB 11-10-26, BUT THAT TSB ONLY APPLIES TO ESCAPE AND MARINER VEHICLES EVEN THOUGH THE ISSUE ALSO APPLIES TO FUSIONS. THIS TSB SHOULD APPLY TO ALL VEHICLES AFFECTED, NOT JUST SOME. SEE VIDEO FOR EXACT SOUND: HTTPS://WWW.YOUTUBE.COM/WATCH?V=PMCS-0SAU5W THANKS
Steering, Apr 20, 2016
I NOTICED A KNOCK WHENEVER I TURNED THE WHEEL WHILE DRIVING DOWN THE ROAD OR WHILE PARKED. THE STEERING BECAME INCREASINGLY HARDER AS THE DAYS PASSED. THE CARS WARRANTY HAD EXPIRED SO I TOOK IT INTO GOODYEAR TO SEE WHAT THE PROBLEM WAS. THEY TOLD ME THE RACK AND PINION NEEDED TO BE REPLACED. THE FUSION HAD ONLY 59,000 MILES ON IT. THE MECHANIC THAT WORKED ON MY CAR TOLD ME HE PREVIOUSLY WORKED FOR FORD AND THAT THIS WAS A COMMON PROBLEM.
Structure, Latches/locks/linkages, Apr 18, 2016
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE DOOR BECAME AJAR. THE CONTACT WAS ABLE TO CLOSE THE DOOR; HOWEVER, IT FAILED TO LOCK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. ..UPDATED 06/06/17 *BF UPDATED 09/22/2017*JS
Steering, Apr 17, 2016
ON APRIL 2 2016 I DROVE TO OUR LOCAL WALMART IN OCEANSIDE CALIFORNIA. AFTER SHOPPING I STARTED MY 2012 FORD FUSION AND THE POWER ASSISTED STEERING HAD FAILED AND I COULDNT DRIVE THE CAR. HAD IT TOWED TO NORTH COUNTY FORD WHERE THEY TOLD ME THAT THERE WAS A RECALL ON THIS PROBLEM BUT NOT ON THIS CAR DUE TO ITS PRODUCTION DATE OF MARCH 6TH 2012.THE RECALL WAS FOR 2012 FORD FUSIONS PRODUCED BEFORE FEBUARUY 28TH 2012. BECAUSE MY VEHICLE WAS PRODUCED 6 DAYS AFTER THE RECALL IT WAS NOT COVERED THUS I WAS RESPONSIBLE TO PAY THE $1658.00 REPAIR BILL. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THEY COULDN'T HELP ME DUE TO THE PRODUCTION DATE. I BELIEVE THE RECALL NEEDS TO BE WIDENED TO COVER ALL FORD PRODUCTS THAT HAVE THIS ISSUE. WHILE THIS PROBLEM DID'NT HAPPEN WHILE THE CAR WAS IN MOTION IT STILL SEEMS TO ME TO BE A BIG SAFETY CONCERN AS IT COULD HAVE BEEN .