2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Dec 29, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER WITHOUT WARNING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V3400000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Dec 29, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND SHOOK VIOLENTLY AFTER THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART AFTER SEVERAL ATTEMPTS WITHOUT SHAKING VIOLENTLY, HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT 40 MPH AND OVER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS AN EXTENDED WARRANTY, HOWEVER, THEY COULD NOT REPAIR THE VEHICLE UNLESS THEY COULD DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Traction control system, Dec 23, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE. UPDATED 02/10/16*LJ UPDATED 05/14/18*JB *CN
Structure, Dec 22, 2015
HOOD LATCH HAS BROKEN AFTER 40K MILES CAUSING THE HOOD TO OPEN ON ITS OWN WHILE DRIVING.
Steering, Dec 17, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND TWO WARNING LIGHTS ILLUMINATED. THE CONTACT HAD TO RESTART THE VEHICLE TO LOOSEN THE STEERING WHEEL. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS AND TIE ROD NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Steering, Dec 10, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE CHECK POWER STEERING FLUID LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Steering, Electrical system, Other or unspecified, Dec 10, 2015
2012 FUSION AND WE HAVE ALREADY CHANGED THE ROTORS... && MULTIPLE TIRES... ALWAYS GETTING THE TIRE PRESSURE SYMBOL && NOW THERE IS AN ELETRICAL PROBLEM FOR THE POWER STEERING... MANY OF THE FUSES ARE MISSING FROM WHERE THE MANUAL SAID THEY SHOULD BE... MAY HAVE TO PAY THOUSANDS TO GET IT FIXED && STILL ITS JUST A 2012... ID EXPECT SOMETHING LIKE THIS ON A CAR THATS 7-10 YEARS OLD BUT NOT 3...
Electrical system, Other or unspecified, Service brakes, Dec 8, 2015
WHEN TRYING TO START THE CAR FROM PARK ALL WARNING LIGHTS ILLUMINATED, CAR WOULD NOT TURN OVER. LET CAR RESET, AND ABLE TO TURN IT OVER. FORD SELF SYSTEM CHECK VIA DASH CLUSTER WILL SHOW BRAKE AND HYBRID ELECTRIC CHARGING SYSTEM PROBLEMS BUT WILL RESET ITSELF AFTER NEXT KEY CYCLE. NOT ABLE TO FIND CODES FOR PROBLEM. OWNED CAR APPROX 8 MONTHS, EXPERIENCED PROBLEM 4 TIMES ALL WITHIN 1 MONTH.
Seats, Dec 6, 2015
DRIVERS HEATED SEAT GETS TO HOT AND THEN SOME TIMES DOESN'T WORK.
Steering, Nov 25, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MIGHT NEED TO BE REPLACED AND THE CODE NEEDED TO BE CLEARED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Steering, Nov 24, 2015
STICKY, NOTCHY STEERING ACCOMPANIED WITH LOUD GRINDING SOUNDS. THIS STARTED FOR NO REASON. THE DEALERSHIP TOLD ME THE CAR HAS A BAD STEERING RACK AND IS UNSAFE TO DRIVE. NO ERROR CODE IS SHOWING, SO FORD IS NOT REPLACING THE PART.
Steering, Nov 20, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,071.....UPDATED 03-31-16 *BF...UPDATED 04/25/18*JB *TR
Steering, Nov 18, 2015
DEVELOP A CLUNKING NOISE IN STEERING SYSTEM AT 82000 MILES. TOOK THE CAR TO A ASE MECHANIC IN MY TOWN AND IT WAS DIAGNOSED AS A FAILED EPAS (POWER STEERING RACK.) THE BILL FOR THIS IS GOING TO BE BETWEEN 1400-1600! I HAVE READ ELSEWHERE ONLINE OF FORD RECALLING THE FUSION FOR TROUBLE CODES IN THE SAME STEERING RACK FOR FAILED SENSORS AND LOSS OF POWER ASSIST SUDDENLY MAKING THE CAR DIFFICULT TO STEER AND RISKING A CRASH AS A RESULT. MY CONCERN IS COMPLETE MECHANICAL FAILURE DUE TO THE CLUNKING LIKE SOMETHING IS EITHER BROKEN OR ABOUT TO BREAK. THIS WOULD RESULT IN COMPLETE LOSS OF CONTROL OF VEHICLE AND A POSSIBLE CRASH. I REALIZE THINGS BREAK OUT OF WARRANTY BUT THIS IS A SAFETY ISSUE FIRST AND FOREMOST. MY DAUGHTER DRIVES THE CAR AND MY CONCERN IS FOR HER SAFETY. IF THERE IS NO RECALL ISSUED I WILL BE FORCED TO REPAIR OR TRADE THE CAR AND LOSE WHAT LITTLE EQUITY I HAD IN THE CAR BECAUSE OF ITS REPAIR BILL. THE CAR HAS BEEN WELL MAINTAINED. THIS IS NOT AN ABUSE ISSUE. MY OPINION IS THAT THIS A FAULTY PART. WHEN I TOOK IT TO MY LOCAL FORD DEALER, I WAS TOLD THERE WERE NO RECALLS ON THE CAR AND I WOULD HAVE TO PAY THE BILL OUT OF POCKET.
Steering, Nov 16, 2015
I WAS DRIVING STRAIGHT AND IN THE MIDDLE OF ACCELERATION WHEN MY 2012 FUSION SEL BEGAN TO MAKE NOTIFICATION SOUNDS. I READ TWO NOTIFICATIONS. THE FIRST ONE INCLUDED A WARNING LIGHT FOR "SERVICE ADVANCETRAC". THE SECOND NOTIFICATION READ "SERVICE POWER STEERING NOW". I CONTINUED TO DRIVE NORTHBOUND TO THE HIGHWAY. UPON TURNING AND BREAKING TO BOARD THE FREEWAY, I REALIZED THE STEERING WHEEL WAS EXTREMELY TIGHT. IT WAS NEARLY IMPOSSIBLE FOR ME TO STEER MY CAR TOWARDS THE FREEWAY WITH SEVERAL OTHER CARS DRIVING AT SPEEDS BETWEEN 35-50 MPH BEHIND US. I HAD TO USE BOTH ARMS AND BODY WEIGHT TO TURN RIGHT TO GET ON THE FREEWAY. I WAS AFRAID TO CONTINUE ON THE HIGHWAY AS I HAD NOT EXPERIENCED THIS BEFORE AND MY TWO DAUGHTERS WERE IN THE BACKSEAT. I WENT TO A DEALERSHIP TO DIAGNOSE THE ISSUE. I WAS TOLD THE STEERING GEAR WOULD NEED TO BE REPLACED. I RESEARCHED THIS ISSUE. THERE ARE RECALLS ON FUSIONS MADE BETWEEN 2011-2013 FOR THIS EXACT ISSUE. HOWEVER, MY VEHICLE IS NOT INCLUDED IN THE FORD RECALLS. THIS IS A SAFETY ISSUE FOR MYSELF AND OTHERS, ESPECIALLY WHEN I AM ON THE HIGHWAY OFTEN. FORD MOTOR CO. HAS TOLD ME THREE TIMES THAT MY CAR WASN'T INCLUDED IN THE RECALLS, IT WAS NOT MADE IN THE SAME FACTORY AS THOSE RECALLED, AND IT WAS MADE MONTHS AFTER THE RECALL. THE CARS INCLUDED IN THE RECALL WERE MADE IN FEBRUARY 2012 WHILE MY CAR WAS MADE IN JUNE 2012. THIS IS A HORRIBLE WAY TO HANDLE CONSUMERS. SAFETY OF CONSUMERS DOES NOT APPEAR RELEVANT TO FORD MOTOR COMPANY. THERE NEEDS TO BE A RECALL FOR THOUSANDS MORE 2012 FORD FUSIONS... THIS SHOULD BE A SAFETY CONCERN FOR EVERYONE.
Steering, Power train, Exterior lighting, Nov 16, 2015
TRANSMISSION SLAMS INTO GEAR FROM FIRST TO SECOND, THEN SECOND TO THIRD OCCASIONALLY. I'VE HAD 3 BRAKE CALIPERS SEIZE AND 3 ROTORS REPLACED AS A RESULT. BRAKE WEAR IS BEYOND PATHETIC. REAR TURNING SIGNAL/BRAKE LIGHT BULB GOT SO HOT THAT IT MELTED MY ACTUAL TAILLIGHT. PAINT FLAKES OFF FENDERS FROM JUST WASHING WITH A BRAND NEW SPONGE.
Steering, Nov 14, 2015
DRIVING ABOUT 45 MPH AND THE STEERING BEGAN TO FEEL "CATCHY". A COUPLE OF MINUTES LATER THE SERVICE POWER STEERING LIGHT CAME ON AND ALTERNATED WITH THE SERVICE ACCUTRAC.
Steering, Nov 13, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE AT DRIVING 50 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PARKED AND RESTARTED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,600.
Service brakes, Nov 12, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE VEHICLE WAS REPAIRED UNDER FORD'S CUSTOMER SATISFACTION THAT WAS RELATED TO NHTSA ACTION NUMBER: PE14030 (STEERING). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE SYSTEM WARNING, ADVANCED TAC, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON; HOWEVER, WHEN THE VEHICLE WAS PLACED IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CONTINUED IN REVERSE INTO ONCOMING TRAFFIC AND NEARLY CAUSED A CRASH. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON AND THE BRAKE PEDAL RETURNED TO NORMAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC, HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE DRUM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,800.
Engine, Nov 9, 2015
DRIVING AT 10 MPH TURNING INTO A CITY STREET AND THE CAR STALLED. I SHUT OFF THE CAR AND RESTARTED IT AND IT WORKED TO GET ME TO MY DRIVEWAY (~400 FEET).
Other or unspecified, Nov 5, 2015
I HAVE 15,500 MILES ON MY FUSION AND WAS INFORMED BY FORD (WINDOW STICKER) THAT I WOULD HAVE 41 MILES PER GALLON IN THE CITY AND 36 MILES PER GALLON ON THE HIGHWAY. A SAVING FOR THE INCREASED PRICES OF THE HYBRID OF $1,421 EACH AND EVERY YEARS. I WAS LIED TO BY THE STAFF AT THE SKILLMAN FORD DEALERSHIP, I AM LUCKY TO GET 32 MILES PER GALLON, THE SAME AS A REGULAR FUSION. I LOST MONEY AND WILL NOT BE ABLE TO SELL THE VEHICLE FOR THE PRICE OF A HYBRID. FORD MOTOR COMPANY CHEATED ME OUT OF MONEY AND LIED ON THE WINDOW STICKER.
Steering, Electronic stability control (ESC), Nov 4, 2015
SATURDAY, OCT 31ST, THE LOW TIRE PRESSURE WAS INDICATED AND VERIFIED THE RIGHT-FRONT TIRE WAS LOW WHEN THE CAR WAS STARTED. I DROVE THE CAR 3000 FEET ABOUT 25 MPH AND SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT DISPLAYED. BROUGHT THE CAR TO THE DEALERSHIP AND THEY CLAIM THE TIRES NEED REPLACING. EXCLUDING THE LOW PRESSURE IN ONE TIRE, THERE SHOULD HAVE NOT BEEN A FAILURE AND THE TIRES ARE NOT BALD.
Electrical system, Engine, Nov 4, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND ELECTRICAL FUNCTIONALITY. ALL THE WARNING INDICATORS ILLUMINATED AND FLICKERED UNTIL THE VEHICLE LOSS POWER. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE GEM MODULE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT IT WAS NOT A SAFETY ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Other or unspecified, Oct 29, 2015
I BOUGHT THIS CAR USED IN JUNE OF THIS YEAR, 2015. THE DRIVERS SIDE DOOR WILL NOT LOCK OR UNLOCK BY USING THE REMOTE. SOMETIMES IT WILL UNLOCK WITH REMOTE BUT NEVER WILL LOCK!
Fuel/propulsion system, Oct 28, 2015
RAPID UNCONTROLLED ACCELERATION FOLLOWED BY SUDDEN LOSS OF POWER. SPEED IS REDUCED TO UNDER 10 MPH, THE WRENCH LIGHT TURNS ON WHEN THIS OCCURS. POWER IS RESTORED AFTER TURNING THE VEHICLE OFF AND BACK ON. THIS PROBLEM HAS OCCURRED TWICE IN THE LAST WEEK, IN RUSH HOUR TRAFFIC, AND NEARLY RESULTED SERIOUS ACCIDENTS INVOLVING BOTH OUR VEHICLE AND VEHICLES BEHIND US TRYING TO AVOID OUR ALMOST STALLED VEHICLE. THIS IS A VERY DANGEROUS DEFECT! THE CAR BEHIND US SWERVED IN FRONT OF A SEMI TRUCK WHICH NEARLY CAUSED A CHAIN REACTION CRASH IN 70 MPH TRAFFIC. THE SECOND VEHICLE, BEHIND THE ONE THAT CUT OFF THE SEMI, NEARLY REAR ENDED US AS WE LIMPED ALONG AT UNDER 10 MPH. IT WAS ALMOST IMPOSSIBLE TO GET THE VEHICLE TO THE SHOULDER FROM THE CENTER LANE IN BOTH INSTANCES. WE PURCHASED THE VEHICLE USED ALMOST TWO YEARS AGO AND HAVE NOT RECEIVED A SAFETY NOTICE CONCERNING THIS DEFECT.
Electrical system, Oct 27, 2015
THE CONNECTOR TO THE AIR CONTROL RELAY OVERHEATS. WOULD SMELL AN ELECTRICAL BURNING SCENT. CHECKED ONLINE FOUND PICTURES OF MELTED WIRING UNDER DASH. TOOK PICTURES OF THAT AREA UNDER DASH AND FOUND THE SAME THING. THE CONNECTOR TO THE AIR CONTROL RELAY IS MELTED. THE BLOWER FAN HAS QUIT WORKING. FORD DEALERSHIPS WANT 500.00 PLUS TO FIX THIS. I WOULD CALL THIS A SAFETY DEFECT. IT ONLY SEEMS TO HAPPEN TO CARS EQUIPPED WITH THE DUEL CONTROL AUTO CLIMATE. THIS INCIDENT DID NOT CAUSE A FUSE TO TRIP AND COULD LEAD TO A FIRE IN THE DASH. IT NOT UNCOMMON BECAUSE IT WAS QUICKLY AND EASILY FOUND ON YOUTUBE. FORD WAS AWARE OF THE PROBLEM, BUT DENIED IS WAS ANYTHING OTHER THAN A MAINTENANCE ISSUE.