2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Aug 3, 2015
I WAS DRIVING HOME ON SATURDAY EVENING WHEN WITHOUT ANY WARNING THE POWER STEERING WENT OUT AND THE WORDS POWER STEERING ASSIST FAULT CAME UP. I WAS ON A 3 LANE STREET IN THE MIDDLE LANE WITH HEAVY TRAFFIC AND JUST BARELY AVOIDED AN ACCIDENT. I WAS EVENTUALLY ABLE TO PULL OFF TO THE SIDE AND SHUT THE CAR OFF. WHEN I RESTARTED IT, THE POWER STEERING CAME BACK, HOWEVER, IT HAPPENED AGAIN THE NEXT DAY AND AGAIN TONIGHT AND NOW IF I SHUT THE CAR OFF AND RESTART IT THE MESSAGE REMAINS AND THERE IS NO POWER STEERING. I TAKE CARE OF MY 2 YEAR OLD GRANDDAUGHTER AND WILL NOT TAKE THE CHANCE TO PUT HER IN THE CAR. IT IS AN ACCIDENT WAITING TO HAPPEN. UPDATED 9/28/15 *LN *CN
Steering, Aug 3, 2015
WHILE BACKING OUT OF THE DRIVEWAY, THE POWER STEERING ASSIST FAULT ILLUMINATED ON THE DASH AND WE LOST ALL POWER STEERING. STEERING WAS BASICALLY IMPOSSIBLE AT THAT POINT.TRIED SHUTTING IT DOWN AND RESTARTED TO NO AVAIL. ALSO THE FAULT DISPLAYED TOGGLED BETWEEN POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. TOOK IT TO THE DEALER, THEY WANT 1600 BUCKS FOR A NEW STEERING RACK. I TRIED TO EXPLAIN ABOUT THE RECALL BUT THEY " CLAIM " MY VIN IS NOT INCLUDED. RIDICULOUS, COME ON FORD DO PEOPLE HAVE TO DIE FOR YOU TO PAY ATTENTION?
Steering, Jul 30, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 25 MPH MAKING A TURN, THE POWER STEERING MALFUNCTIONED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS CONFIRMED THAT THE POWER STEERING MALFUNCTIONED AND THE FRONT END OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Other or unspecified, Jul 27, 2015
THE AIR BLOWER FOR HEAT/AC AND THE FRONT WINDOW DEFROSTER STOPPED WORKING. THIS RE-OCCURRED IN FEBRUARY 2015 AND JUNE 2015.
Steering, Jul 27, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE CONTACT TURNED THE IGNITION, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER STEERING. THE FAILURE RECURRED ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Other or unspecified, Jul 24, 2015
THE DRIVERS SIDE DOOR HANDLE BECAME UNLATCHED AND WAS ABLE TO BE PUSHED OPEN WHILE THE DOOR WAS SHUT. THE DOOR IS ABLE TO BE OPENED FROM THE OUTSIDE WHILE THE VEHICLE IS "LOCKED" BECAUSE THE DOOR HANDLE DOES NOT LATCH CORRECTLY.
Steering, Jul 24, 2015
LOSS OF POWER STEERING WHILE DRIVING 2 TIMES
Steering, Jul 24, 2015
POWER STEERING FAILED WHILE DRIVING 2 TIMES
Exterior lighting, Jul 21, 2015
THE RIGHT REAR TAIL LIGHT WENT OUT. WHEN I CHANGED IT I NOTICED THE PLASTIC SOCKET WAS A LITTLE BURNT. THE NEXT WEEK THE LEFT TAIL LIGHT WENT OUT. WHEN I WENT TO CHANGE IT I NOTICED IT WAS FAR WORSE. IT TOOK EVERYTHING JUST TO GET THE BULB OUT. IT WAS BURNT. NOW THE NEW BULB WON'T STAY IN THE SOCKET.
Vehicle speed control, Engine, Fuel/propulsion system, Jul 19, 2015
WHILE I WAS DRIVING ON THE HIGHWAY MY CAR STALLED OUT. I WAS ABLE TO PULLOVER ON THE SIDE OF THE ROAD. THE CAR STARTED LIKE JERKING. THE WRENCH LIGHT CAME ON AS WELL AS THE ENGINE LIGHT. IT STARTED RIGHT BACK UP. IT STOPPED FOR AWHILE, BUT IT'S BEEN DOING IT MORE OFTEN NOW.
Electrical system, Jul 18, 2015
WHILE DRIVING ON THE HIGHWAY AT 70 MPH MY CAR START TO STALL TO WHERE IM NOT ABLE TO GET ANY GAS. THE WRENCH LIGHT COMES ON. WHILE IN THE FAR LEFT LANE I HAD TO MAKE IT TO THE RIGHT SHOULDER BEFORE MY CAR STOPPED IN THE MIDDLE OF THE HIGHWAY. AS I MAKE IT TO THE RIGHT SHOULDER MY CAR STARTS TO JERK IN WHICH THE SERVICE ENGINE LIGHT COMES ON. I PUT THE CAR IN PARK AND TURN THE CAR OFF. I WAIT A COUPLE OF MINUTES AND START THE CAR IN WHICH IT STARTS BACK UP. AS IM DRIVING MY CAR STALLED ON ME AT LEAST FIVE TIMES BEFORE MAKING IT HOME. I TOOK MY CAR TO A MECHANIC TO DO A DIAGNOSTIC TEST WHICH I WAS TOLD THAT THE THROTTLE BOTTLE NEED TO BE REPLACED. THE MECHANIC CLEANED THE THROTTLE BODY TO SEE IF THAT WOULD WORK BUT IT ONLY LASTED A DAY UNTIL MY CAR STARTED TO STALL AGAIN ON ME AS I DROVE.
Structure, Jul 17, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE FAILED TO OPEN THE DOOR PROPERLY. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE DOOR LATCH WAS POTENTIALLY FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V2460009 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Steering, Suspension, Jul 14, 2015
ON 6-14-15 HAD JUST TURNED INTO A ROAD WHEN INSTRUMENT PANEL RUNG AND SHOWED SERVICE ADVANCETRAC AND SERVICE POWER STEERING. WAS TRYING TO GET TO A SAFE SPOT TO PARK AND IT IMMEDIATELY RUNG AND SAID SERVICE POWER STEERING NOW. THE POWER STEERING WENT OUT AND WAS IMPOSSIBLE TO DRIVE. THE CAR WAS TOWED TO FORD DEALERSHIP WHERE THEY SAID THE STEERING GEAR WAS TO BE REPLACED AND FORD COVERED EVERYTHING DUE TO THE RECALL. ON 7-7-14 3 WEEKS AND ONLY 597 MILES LATER THE SAME PROBLEM HAPPENED, TOWED VEHICLE TO FORD DEALERSHIP WHERE THEY SAID ITS SHOWING THE SAME CODES AS BEFORE BUT NOW THE CONTROL ARM BUSHINGS ARE NEEDING REPLACED AND IT WILL COST $1,200.00 TO FIX AND FORD IS NOT COVERING ANYTHING. CANNOT AFFORD TO HAVE THIS FIXED AND SHOULDN'T HAVE TO. THIS REALLY NEEDS TO BE CHECKED INTO. I HAVE READ SEVERAL OF THE COMPLAINTS AND IT SEEMS THAT THERE IS A WHOLE LOT NEEDS TO BE INCLUDED IN THIS RECALL THAN IS. TOO MANY PEOPLE WITH THE SAME PROBLEM. SURE HOPE NO ONE GETS HURT OR KILLED FOR THIS TO HAPPEN.
Steering, Jul 13, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 5 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE TECHNICIAN STATED THAT THE POWER STEERING MODULE CODES DID NOT SHOW A FAILURE AND THE VEHICLE WAS UNABLE TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Steering, Jul 12, 2015
POWER STEERING STOPPED WORKING ON HIGHWAY EXIT RAMP. NARROWLY AVOIDED HITTING GUARDRAIL. "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" ERRORS APPEARED. USED MANUAL STEERING TO GET HOME. STARTED CAR THE NEXT DAY, AND THE PS WAS WORKING AND NO ERRORS WERE DISPLAYED. USED CODE READER, BUT NO ERROR CODES FOUND.
Steering, Jul 11, 2015
I EXPERIENCED COMPLETE POWER STEERING FAILURE WHILE VEHICLE IN MOTION APPROACHING CURVE IN ROAD. THIS WAS A VERY SCARY INCIDENT ! NEARLY CRASHED HEAD ON WITH A MOTORCYCLE. STILL NEXT DAY, NO POWER STEERING. CAR HAS ONLY A LITTLE OVER 10,000 MILES AND ITS THREE YEARS OLD. I AM AFRAID TO DRIVE THIS CAR FEARING SERIOUS ACCIDENT POTENTIAL. WHEN CONTACTING LOCAL FORD DEALERSHIP TO INQUIRE ABOUT A POSSIBLE RECALL ISSUE, THEY DENY ANY KNOWLEDGE OF STEERING PROBLEMS WITH THE FORD FUSION.
Other or unspecified, Jul 11, 2015
I BOUGHT A 2012 FORD FUSION JULY 8, 2015. I NOTICED THE DRIVERS SIDE INSIDE DOOR HANDLE WAS A LITTLE FLOPPY AND NOT FLUSH LIKE THE OTHER HANDLES. THEN, I DISCOVERED WHEN I USE THE LOCK BUTTON ON MY KEY FOB, THE DRIVERS SIDE DOOR DOES NOT LOCK. HAVE TO USE KEY HOLE LOCK. I KNOW THERE IS A RECALL ON THE NEWER MODELS, I THINK THIS MODEL NEEDS A RECALL AS WELL!
Steering, Jul 9, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN AT 35 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING DEFAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 ( STEERING). THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Steering, Jul 8, 2015
AS I WAS MAKING A RIGHT HAND TURN THE STEERING LOCKED. I STOPPED IN THE MIDDLE OF THE ROAD AND COULDN'T STEER THE CAR. CAME VERY CLOSE TO GETTING HIT BY ONCOMING CARS. EVENTUALLY WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD. THE ADVANCETRAC WARNING WAS ON AND POWER STEERING. AFTER I TURNED OFF THE ENGINE IT WENT AWAY AND GOT BACK TO NORMAL. THIS IS THE SECOND TIME IT HAPPENED THOUGH. TODAY I STOPPED AT METRO FORD IN RAYNHAM MA AND ASKED IF THEY KNEW ABOUT THIS PROBLEM. THE ONLY ANSWER WAS THAT I SHOULD MAKE AN APPOINTMENT. NOW LOOKING ONLINE I SEE THIS HAS BEEN A PROBLEM FOR SEVERAL MODEL YEARS. IS THERE ANY WORD FROM FORD?
Steering, Jul 6, 2015
IN THE MIDDLE OF A LEFT TURN, IN HEAVY TRAFFIC, MY CAR SUDDENLY LOST POWER STEERING. THE POWER STEERING REMAINED INOPERABLE TO MY DESTINATION.
Steering, Jul 6, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNAVAILABLE.
Power train, Service brakes, Jul 4, 2015
WHAT FEELS LIKE IS BRAKES STICKING. 1ST NOTICED WHEN BACKING OUT OF DRIVEWAY ONE MORNING. I PUT CAR IN REVERSE IT WOULDN'T MOVE WITHOUT ACCELERATION. ON GOOD DAYS IT MOVES ON IT'S OWN. WHEN IT'S ACTING UP AND I LET OFF ACCELERATION, CAR STOPS ITSELF ABRUPTLY WITHOUT APPLYING BRAKE. EARLY THIS WEEK ME AND MY SON WERE STOPPED AT DRIVE THRU WINDOW (THANK GOD NOT AT A STOP LIGHT). WHEN I WENT TO ACCELERATE TO LEAVE, MY CAR WOULDN'T MOVE. EMBARRASSED I ACCELERATED HARDER AND FINALLY GOT IT MOVING BUT IT SOUNDED LIKE BRAKES WERE STICKING, I COULDN'T GO OVER 15 MPH, CAR WOULDN'T SHIFT WAS AT 3 RPM, AND ANY TIME I LET OFF GAS PEDAL THE CAR ABRUPTLY STOPPED DEAD IN TRACKS. TERRIFIED I DROVE CAR A FEW BLOCKS TO MY DAD AND AS I WAS PULLING INTO DRIVEWAY THEY FREED UP. WHEN THIS HAPPENS MY BRAKES GET REAL STIFF (HARD TO PRESS) HE COULD FEEL THE HEAT ROLLING OFF FRONT TIRES AND THEY SMELLED REALLY HOT. TOOK TO 3 DIFFERENT DEALERSHIPS AND NONE CAN FIND A CAUSE BECAUSE THE BRAKES AREN'T ACTING UP AT THAT POINT IN TIME. THEY NEED TO SEE IT IN ACTION BEFORE THEY CAN GET AN IDEA. SO HERE I AM 2 MONTHS NOW STILL DRIVING LIKE THIS. THIS HAPPENS AT LEAST ONCE A WEEK. COMES AND GOES. TODAY I HAD PCM UPDATED AND POWERTRAIN REPLACED AND AFTER THAT WHEN THE MECHANIC GOT IN CAR TO MOVE IT, IT DIDN'T WANT TO MOVE. HE DESCRIBED IT AS IT WAS LIKE HAVING NO POWER. THEY HOOKED IT UP AND IT SHOWED POWER TRAIN. SO THEY REPLACED IT. HE DON'T THINK IT WAS MY BRAKES DOING THIS BUT YET THE OTHER DEALERSHIP SAID YOU CAN CLEARLY SEE WHERE MY FRONT BRAKES HAVE BEEN REALLY HOT. I'M HOPING SOMEHOW THE UPDATE FIXED IT. TIME WILL TELL
Steering, Electronic stability control (ESC), Jul 2, 2015
WHILE DRIVING CAR WARNING INDICATOR ON CLUSTER FLASHED "SERVICE ADVANCE TRACK NOW, BUT CAR CONTINUED TO DRIVE FINE. PARKED CAR AT STORE AND UPON RETURN AND STARTING OF CAR PULLED OUT OF PARKING LOT AND HAD NO POWER STEERING ALMOST IMPOSSIBLE TO STEER CAR AT THIS POINT, THEN WARNING ON DASH DISPLAYED "SERVICE POWER STEERING NOW", AND "SERVICE ADVANCED TRAK NOW". WAS ABLE TO GET CAR TO DEALER, BUT AS OF TODAY 7/2/2015 THE DEALER HAS NOT BEEN ABLE TO FIX IT. AND HAS STATED OVER THE LAST WEEK AND A HALF THAT PARTS HAVE BEEN ORDERED AND MAY BE IN ANY DAY, BUT CAN NOT PROVIDE A TIME FRAME FOR THE PARTS OR THE FIX.
Steering, Jul 1, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE SERVICE POWER STEERING WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PINION RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 09/25/15*LJ UPDATED 11/03/2017*CN
Steering, Jul 1, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE CONTACT HAD NOT RECEIVED A RECALL NOTIFICATION FROM THE MANUFACTURER. THE CONTACT STATED THAT THE POWER STEERING WARNING LAMP ILLUMINATED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT HAD TO APPLY FORCE TO TURN THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.