2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Sep 10, 2015
POWER STEERING FAILURE HAD TO DRIVE IT TO DEALER WITH NO POWER STEERING. THEY NOW WANT $1,700 TO REPLACE THE POWER STEERING. THERE WAS A RECALL ON 2102 FORD FUSION STEERING BUT APPARENTLY NOT MINE. HOW DOES A POWER STEERING FAIL ON A THREE YEAR OLD VEHICLE ?
Electrical system, Sep 9, 2015
THE PROBLEM WITH THIS CAR, IS WHEN CAR IS IN MOTION IT WOULD CUT OF LOOSE POWER, NO GAS TO ENGINE. PUT CAR IN NEUTRAL AND RESTART CAR. THIS IS A CONSTANT PROBLEM STARTED.
Structure, Sep 9, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO OPEN THE FRONT DRIVER AND REAR PASSENGER SIDE DOORS, THEY BECAME INOPERABLE. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Steering, Structure, Sep 9, 2015, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT AFTER ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT SUSTAINED A HAND INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO AVOID CRASHING INTO AN ANIMAL IN THE ROAD, THE STEERING WHEEL SEIZED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE ANIMAL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED BUT THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 12/01/15*LJ *CN
Power train, Sep 9, 2015
WHILE MERGING ONTO A BUSY HIGHWAY IT BECAME NECESSARY TO SLOW DOWN TO APPROXIMATELY 25 MPH AND THEN TO SPEED UP TO ACHIEVE THE 55 MPH TRAVELING SPEED OF TRAFFIC THAT I WAS MERGING WITH, THE CAR HESITATED FOR SEVERAL SECONDS AND THEN "CLUNKED" INTO GEAR AND SPED UP WITH OVERDRIVE ENGAGED. THE TRAFFIC BEHIND AND NEXT TO ME WAS CONTINUING AT THE SPEEDS THEY WERE TRAVELING AT CAUSING A POTENTIAL COLLISION. THIS CONTINUES EVEN THOUGH I HAVE HAD MY DEALER CHECK OUT THE TRANSMISSION SEVERAL TIMES. IT APPEARS TO BE A PROBLEM WHEN MY CAR HAS TO DOWNSHIFT AND THEN IMMEDIATELY UPSHIFT TO ATTAIN SPEED QUICKLY AS WHEN THE CAR IN FRONT OF ME SLOWS PRIOR TO MERGING WITH ONCOMING TRAFFIC. I HAVE NARROWLY AVOIDED A COLLISION THREE TIMES AS A RESULT OF THIS HESITATION.
Steering, Sep 8, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE POWER SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING LOST ALL POWER. THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,000.
Air bags, Sep 7, 2015, crash
9/2/2015 OWNER DRIVING A 2012 FORD FUSION SE ON HIGHWAY WHEN AIR BAG FAILED TO DEPLAY IN A SEVERE CRASH. VEHICLE WAS TOTALED. IMPACT WAS INITITATED BY A FLAT BED TOW TRUCK SIDEWIPED ON THE DRIVERS SIDE. THE VEHICLE WAS PROPELLED TWO LANES THE AIR BAG SYSTEM FAILED TO RECOGNIZE THE IMPACT. DRIVER BRACED FOR IMACT WHEN AIR BAG DID NOT ENGAGE. DRIVER ALIVE TODAY BECAUSE OF INSTINCT NOT AIR BAG SAFETY SYSTEM.
Steering, Sep 2, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS IDLING, THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE HOME WITHOUT ANY POWER STEERING ASSIST. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT REACHED OUT TO THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH THE SAME DEFECTIVE PART, BUT WAS MANUFACTURED IN A DIFFERENT PLANT THAT WAS NOT COVERED BY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Steering, Sep 1, 2015
POWER STEERING WENT OUT. CAR IS VERY HARD TO STEER IN MANUAL MODE. FORD WILL NOT PAY TO FIX SINCE THIS VEHICLE WAS BUILT 1 WEEK AFTER RECALL BUILD DATES. IT IS THE SAME PROBLEM THAT VEHICLES IN THE RECALL EXPERIENCE. THE RECALL NEEDS TO BE EXTENDED TO INCLUDE ALL 2012 FUSIONS.
Air bags, Aug 31, 2015
ABOVE CAR SHOWS LIGHT INDICATING THAT PASSENGER SEAT AIRBAG IS TURNED OFF WHEN MY WIFE IS SEATING IN SEAT. THIS OCCURS APPROXIMATELY ONE OUT OF FIVE TIMES. THE LIGHT DOES NOT GO OFF. BEING A HAZARD TO MY WIFE I HAD CRATER LAKE FORD, MEDFORD, OR CHECK IT OUT. THEY DID THE FACTORY TESTS FOR CALIBRATION AND FOUND NO PROBLEMS. THEY SAID MY WIFE DOES NOT WEIGH ENOUGH. HER WEIGHT IS APPROXIMATELY 98 POUNDS. THEY FURTHER SAID IT IS A "SAFETY FACTOR FOR THE AIRBAG NOT TO DEPLOY IN AN ACCIDENT SINCE THERE WOULD BE MORE HARM FROM THE AIRBAG THAN OTHERWISE". A RIDICULOUS STATEMENT SINCE THE AIRBAGS ARE PROTECTION AGAINST HITTING WINDSHIELDS OR OTHER HARD OBJECTS IN THE CAR. WOULD YOU PLEASE HELP ME RESOLVE THIS ISSUE WITH FORD. NOTE- A COMPLAINT WAS FILED WITH FORD FACTORY ON 7/29/15. NO RESOLUTION FROM THAT COMPLAINT.
Steering, Aug 31, 2015
JUST GOT MY 2012 FORD FUSION 2 MONTHS AGO FROM THE LOT AND WHILE DRIVING IT NOTICED THAT THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL WHEN I TURNED IN TO A PARKING SPACE.. THOUGHT IT WAS A CV JOINT OR BEARING.. COME TO FIND OUT FROM MECHANIC THAT THE STEERING RACK AND PINION NEED REPLACED AND WOULD BE A 1,700 DOLLAR FIX.. VERY UPSET I TOOK THIS TO FORD WHERE THEY PRETTY MUCH TOLD ME THEY CAN NOT DO ANYTHING FOR ME AS IT IS NOT COVERED UNDER WARRANTY. IT REALLY ANGERS ME SEEING AS HOW THIS IS VERY COMMON IN ALL THE FUSIONS I HAVE READ UP ON, AND THAT THIS IS AN ONGOING PROBLEM THAT FORD HAS NOT MADE RIGHT AT ALL FOR ANY OF THE FUSION OWNERS 10-14.. HORRIBLE. DO NOT FEEL LIKE I SHOULD BE MAKING SUCH A SERIOUS REPAIR LIKE A STEERING RACK FOR A VEHICLE THAT IS JUST 3 YEARS OLD. VERY DISAPPOINTED AND VERY MUCH SO INTERESTED IN INVESTIGATING MORE INTO THE CLASS ACTION LAWSUIT FILED UPON FORD FOR THIS VERY PROBLEM. KNOWING THAT THE STEERING COULD GO OUT AT ANY TIME AND POSSIBLY KILL OR SERIOUSLY INJURE SOMEONE.
Engine, Aug 21, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR CONDITIONER FAILED TO FUNCTION. IN ADDITION, THE CONTACT STATED THAT THE AIR VENTS BEGAN TO BLOW HOT AIR. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHERE THE VEHICLE WAS UNABLE TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Electrical system, Equipment, Aug 19, 2015, fire
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE AIR CONDITIONER FAILED. THE CONTACT STATED THAT THE AIR CONDITION UNIT STARTED EMITTING HOT AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE AIR CONDITION ACTUATOR AND WIRES WAS BURNED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Steering, Aug 18, 2015
DRIVING DOWN THE ROAD, GOING AROUND A CURVE, POWER STEERING FAILED. WAS ABLE TO CONTROL CONTROL THE CAR AND DROVE HOME SLOWLY. EXTREMELY DIFFICULT TO MAKE TURNS ONTO SIDE STREETS. THERE WAS NO WARNING PRIOR TO THE INCIDENT AND THOUGH FORD ISSUED A RECALL APPROX 1MONTH PRIOR, I HAD RECEIVED NO NOTICE. THE DEALERSHIP REPLACED THE STEERING RACK AND HAVE BEEN UNABLE TO FIX THE PROBLEM. WILL UPDATE WHEN RECEIVE FURTHER INFORMATION.
Power train, Other or unspecified, Engine, Aug 18, 2015
AT FIRST THE RPM'S WOULD INCREASE ( AROUND 500 RPM'S) WHEN THE CAR UPSHIFTED WHEN IT WAS COLD. AS THE MOTOR AND TRANSMISSION WARMED UP THE INCREASE IN RPM'S UPON UPSHIFT LESSENED. IT APPEARED TO ME THAT THE TRANSMISSION WAS "SLIPPING" AS IT WENT THROUGH THE GEARS...YOU COULD HEAR THE ENGINE SPEED UP AND WATCH THE TACH TO CONFIRM WHAT I WAS HEARING FROM THE ENGINE. I TOOK CAR TO DEALER AND THEY CHECKED IT OUT. THEY SAID EVERYTHING WAS FUNCTIONING NORMALLY HOWEVER THE CAR STILL DOES IT. NOTE THAT THE CAR WAS UNDER THE 3 YEAR BUMPER TO BUMPER WARRANTY AT THE TIME AND THE SERVICE ADVISOR SAID THAT THE CAR HAS A 60K POWERTRAIN WARRANTY ANYWAY. I DID NOT LIKE HIS STATEMENT. THE PROBLEM SEEMS TO BE GETTING WORSE AS IT SOMETIMES REVS BETWEEN SHIFTS WHEN IT IS WARMED UP. FORD SHOULD STEP UP AND REVIEW MY PROBLEM FURTHER. I PLAN TO TAKE THE CAR TO ANOTHER FORD DEALER TO SEE WHAT THEY SAY. PLEASE ADVISE.
Structure, Other or unspecified, Aug 17, 2015
ON 06/25/2015 ,I TOOK MY CAR TO THE FORD DEALER TO HAVE DOOR HANDLE MECHANISM REPAIRED..I WAS TRAPPED IN MY CAR AND I COULD NOT GET OUT.THEY REPAIRED IT AT MY COST,INV254478,$174.14.WHICH IT SHOULD HAVE BEEN REPAIRED UNDER SAFETY DEFECT.THE DOOR COULD NOT BE LOCKED AND IN A ACCIDENT THE DOOR COULD FLY OPEN.ON 08/17/2015 THE OTHER DOOR (PASSENGER SIDE) HAD THE SAME PROBLEM.I TOOK THE CAR INTO THE FORD DEALERSHIP AND I WAS ADVISED BY JOE ALVARADO THAT THE SAFETY DEFECT WAS NOT COVERED PAST 30,000 MILES.I COULD NOT ENTER PART.
Fuel/propulsion system, Aug 16, 2015
ON AUGUST 12TH, 2015, WHILE DRIVING ON THE HIGHWAY AT 65 MPH IN THE CENTER LANE, ALL OF A SUDDEN MY CAR STALLED AND I WAS NOT ABLE ACCELERATE. THE WRENCH LIGHT CAME ON AND I HAD TO QUICKLY COAST OFF OF THE HIGHWAY. ONCE I MADE IT OFF OF THE HIGHWAY I TURNED THE CAR OFF AND WAITED A FEW MINUTES. WHEN I TURNED IT BACK ON, THE WRENCH LIGHT WENT OFF AND I WAS ABLE TO DRIVE OFF. IT HAPPENED AGAIN ON AUG. 14TH AND 15TH, SAME SITUATION...DRIVING ON THE HIGHWAY AT 65 TO 70 MPH. I HAVE NOT TAKEN MY VEHICLE IN TO THE DEALERSHIP YET.
Steering, Aug 14, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER PERFORMED THE REQUIRED INSPECTION FOR THE RECALL AND ADVISED THAT THE SOFTWARE NEEDED TO BE UPDATED; HOWEVER, THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Aug 12, 2015
AFTER PARKING VEHICLE AND RE-ENTERING, I DISCOVERED THE DRIVER DOOR HANDLE LOCKING MECHANISM IS BROKEN. I AM UNABLE TO LOCK THE DOOR EITHER MANUALLY OR WITH THE KEY FOB.
Steering, Aug 12, 2015
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING WHILE IN REVERSE. THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND RIGHT AND THE EPS WARNING LIGHT ILLUMINATED. THE STEERING WHEEL WAS EXTREMELY TIGHT. THE VEHICLE WAS TO NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Engine, Aug 10, 2015
I WAS TRAVELING DOWN A SURFACE STREET WHEN THE CAR SUDDENLY LURCHED FORWARD AND THEN LOST ALL ENGINE POWER. I WAS ABLE TO COAST TO A TURN LANE AND SHUT THE CAR OFF SAFELY. THE ENGINE IDLE WAS EXTREMELY ROUGH AND SPUTTERING. AFTER RESTARTING THE CAR IT OPERATED NORMALLY UNTIL I REACHED MY DESTINATION. THIS WAS THE 2ND TIME TODAY THAT THE CAR MALFUNCTIONED IN THE SAME MANNER.
Engine, Aug 10, 2015
I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH. I HAD BEEN DRIVING FOR ABOUT 30 MINUTES. THE CAR SUDDENLY LURCHED. THE "WRENCH" LIGHT ILLUMINATED AND I HAD NO POWER FROM THE ENGINE. I COASTED TO THE EMERGENCY LANE. THE IDLE WAS VERY ROUGH AND SPUTTERING. I RESTARTED THE CAR AND IT OPERATED NORMALLY FOR THE NEXT 15 MILES WHEN I REACHED MY DESTINATION.
Steering, Air bags, Aug 10, 2015, crash
TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SEIZED WITHOUT WARNING WHILE STEERING THROUGH A CURVE. AS A RESULT, THE VEHICLE CRASHED INTO THE SIDE OF A TREE AND WENT DOWN INTO THE CANAL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Other or unspecified, Aug 6, 2015
DRIVER'S SIDE FRONT DOOR WOULD NOT OPEN FROM THE INTERIOR. HAD TO ROLL WINDOWS DOWN AND OPEN FROM THE OUTSIDE. UPON FURTHER INSPECTION, THE LEVER, INSIDE THE DOOR WAS BROKEN OFF AND WOULD NOT ENGAGE THE DOOR RELEASE. THE ENTIRE DOOR HANDLE COMPONENT WAS REPLACED. THERE WAS NO ABNORMAL USE OR FORCES APPLIED TO THE HANDLE, AND THE HANDLE ITSELF SEEMS TO BE INTACT AND OPERATIONAL FROM VISUAL INSPECTION.
Power train, Vehicle speed control, Other or unspecified, Aug 5, 2015
I HAVE HAD NUMEROUS PROBLEMS WITH STALLING, LOSS OF ACCELERATION, DYING WITH MY FUSION. IT HESITATES WHEN DRIVING AND STALLS WHEN DRIVING AND STOPPED. THE WRENCH AND ENGINE LIGHT ARE ON AGAIN. I AM VERY CONCERNED FOR MY SAFETY DUE TO THESE ISSUES AS THERE IS NEVER ANY WARNING OF WHEN IT'S GOING TO OCCUR. I HAVE PREVIOUSLY HAD MY THROTTLE BODY REPAIRED/REPLACED BUT THE SAME PROBLEMS CONTINUE.