2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Oct 22, 2014
I HAVE A 2012 FORD FUSION AND MY VEHICLE HAS LOST POWER STEERING DUE TO THE ADVANCED TRAC AND POWER STEERING ASSIST FAULT. - I WAS BACKING OUT OF MY DRIVEWAY LUCKILY I DID NOT HIT ANYTHING OR ANYONE. I COULD NOT IMAGINE THIS HAPPENING WHILE ON THE FREEWAY, THIS IS EXTREMELY DANGEROUS. THIS SHOULD BE A RECALL, CONSUMERS SHOULD NOT HAVE TO PAY FOR SOMETHING LIKE THIS. FORD NEEDS TO STEP UP AND TAKE CARE OF THIS PROBLEM - I WILL NEVER BUY ANOTHER FORD IF THIS IS NOT TAKEN CARE OF. *TR
Steering, Oct 20, 2014
WHEN DRIVING THE VEHICLE HOME ON MY NEIGHBORHOOD STREET, THE ADVANCETRAC/POWER STEERING WARNING CAME ON AND I SUDDENLY LOST MY POWER STEERING. I WAS ABLE TO PULL IN MY DRIVEWAY AND PARK THE VEHICLE. I LOOKED ONLINE FOR POSSIBLE SOLUTIONS AND FOUND THAT THERE WERE A LOT OF OTHER PEOPLE WHO'VE HAD THIS SAME PROBLEM. I TRIED TO RESTART THE CAR HOPING THAT WOULD FIX IT, WITH NO LUCK. THIS IS A SERIOUS SAFETY HAZARD! NOT HAVING THE ABILITY TO STEER A VEHICLE COULD RESULT IN AN ACCIDENT VERY EASILY. I DROVE THE VEHICLE TO MY LOCAL DEALERSHIP (USING A LOT OF MUSCLE) AND AM AWAITING A RESPONSE FROM THEM. THIS IS SOMETHING THAT FORD SHOULD ISSUE A RECALL ON. WHAT IS MORE CONCERNING IS THAT THEY ISSUED A RECALL ON A VERY SIMILAR PROBLEM ON THE EXPLORERS AND ESCAPES. WHY WOULD THEY NOT HAVE DONE IT FOR THE FUSION TOO!? I HOPE THEY GET THIS RESOLVED BEFORE SOMEONE IS BADLY INJURED OR KILLED DUE TO THIS FAULTY DESIGN. *TR
Steering, Oct 19, 2014
DRIVING DOWN THE ROAD AND ALL OF A SUDDEN WARNING SIGNAL WENT OFF AND THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I HAD NO POWER STEERING. I WAS COMING UP TO A RED LIGHT, SO I WAS ABLE TO STOP. I TURNED THE CAR OFF AND TURNED IT BACK ON AND EVERYTHING WAS FINE. THIS HAS HAPPENED TWICE NOW TO ME WHILE DRIVING THIS CAR. THIS IS VERY UNSAFE BECAUSE YOU LOOSE ALL CONTROL OF STEERING AT THE TIME! *TR
Other or unspecified, Oct 17, 2014, crash
BACKED OUT OF A PARKING SPOT AND TURNED INTO A CAR COMING AROUND THE CORNER, BACKUP SENSORS DID NOT GO OFF UNTIL AFTER THE IMPACT. NOBODY WAS HURT BUT THE BUMPER WAS DAMAGED BY THE ACCIDENT. THE SENSORS WERE ON AT THE TIME OF THE ACCIDENT.
Structure, Wheels, Oct 16, 2014
ALL 4 CENTER CAPS/HUB CAPS WERE LOOSE AND 2 FELL OFF WHILE I WAS CLEANING THE TIRES. FORD DEALERSHIP REPLACED ALL 4 PLASTIC CENTER CAPS. PART NUMBER 9E5Z 1130A. *TR
Electrical system, Other or unspecified, Engine, Oct 16, 2014
ON 10/5/2013, I HAD TO CALL ROADSIDE RESCUE TO JUMP START CAR. I TOOK VEHICLE TO ADVANCE AUTO ON 10/6/2013 TO TEST BATTERY. THE PRINTOUT RESULTS FOUND, INDICATOR LIGHT WAS YELLOW, COLD CRANKING AMPS 500 ON BATTERY, TEMPERATURE WAS TO HIGH AT 124DEGREES. ON 10/7/2013, CALL ROADSIDE RESCUE TO JUMPSTART VEHICLE. I LET THE VEHICLE IDLE FOR A BIT, HOPING TO RECHARGE THE BATTERY BACK TO FULL FUNCTION. ON 10/8/2013 CALLED ROADSIDE RESCUE TO JUMPSTART VEHICLE FOR THE 3RD TIME AND THEN DROVE TO FORD DEALERSHIP. WITH GREAT HESITATION, FORD REPLACED THE BATTERY. I HAD TO TELL THE TECHNICIAN TO LOOK AT THE BATTERY'S YELLOW LIGHT. *TR
Air bags, Oct 16, 2014
DRIVER'S SIDE AIR BAG LIGHT CAME ON FOR THE 2ND TIME. TOOK VEHICLE TO FORD DEALERSHIP. FORD VERIFIED AIR BAG LIGHT TO BE ON. FORD CHECKED CONNECTOR TO AIR BAG MODULE AND FOUND CONNECTOR WAS FAULTY SO THEY REPLACED CONNECTOR. CHECKED OK. *TR
Seats, Oct 16, 2014, crash
I WAS STOPPED AT A RED LIGHT WHEN A TOYOTA COROLLA REAR-ENDED MY VEHICLE. THE SPEED OF THE COROLLA WAS PROBABLY BETWEEN 40 - 50 MILES / HOUR BASED ON A ROAD SPEED OF 40 MILES / HOUR. MY DRIVER SEAT COLLAPSED BACKWARD DURING THE IMPACT LEADING TO INJURY OF BOTH MY SHOULDERS, BURST A COUPLE OF CERVICAL SPINE DISCS, LEAD TO BULGING THORACIC DISCS AND A SLIPPED LUMBAR VERTEBRAE, BILATERAL KNEE INJURY FROM SLIDING UP THE CHAIR, LEFT PERENNIAL NERVE PARESIS, INTERMITTENT NUMBNESS OF UPPER AND LOWER EXTREMITIES AND CHRONIC BACK PAIN. I WAS LUCKY THAT NOBODY WAS SITTING BEHIND ME IN THE CAR, OTHERWISE MY HEAD WOULD HAVE IMPACTED THEIR BODY PARTS. I CONTACTED FORD COMPANY TO INQUIRE ABOUT FAILURES OF THEIR SEATS IN REAR-END IMPACTS. INITIALLY, THEY OFFERED TO INSPECT THE CAR SEAT TO ASSESS IF A FAILURE HAS OCCURRED AND FIX IT. HOWEVER, A COUPLE OF DAYS LATER, I WAS DISMAYED TO HEAR FROM THEM THAT IF I WANTED TO FILE A CLAIM FOR MEDICAL BILLS THEN I SHOULD DO THAT WITH MY CAR INSURANCE COMPANY AND FORD WOULD MITIGATE THE INSURANCE COMPANY LOSSES. CAR SEATS SHOULD NOT COLLAPSE BACKWARD IN CASES OF INTERMEDIATE SPEED ACCIDENTS SINCE THAT COULD EXACERBATE SPINE INJURIES. ALSO, FOR THE COMPANY TO DECLINE TO INSPECT MY CAR SEAT FOR DEFECTS BASED ON THEIR LEGAL COUNSEL RECOMMENDATIONS SHOW LACK OF CARE FOR THEIR CUSTOMERS. I DID SOME LITERATURE AND ACCORDING TO IT, WHEN CAR SEATS COLLAPSE DURING REAR-END ACCIDENTS THERE IS A LACK OF SUPPORT OF THE SPINE. EVEN FORD'S WEBSITE CLAIM THAT THEIR CARS ARE SAFE IN REAR-END IMPACTS UP TO 60 MILES / HOUR. I HAVE PROOF THAT THE INJURIES SUSTAINED WERE DUE TO THE CAR ACCIDENTS. ABOUT 3 WEEKS PRIOR TO THE ACCIDENT, I HAD AN MRI OF WHOLE SPINE WHICH DID NOT SHOW THE ABOVE MENTIONED INJURIES ON FOLLOW UP MRI AFTER THE ACCIDENT. *TR
Air bags, Oct 16, 2014
DRIVER'S SIDE AIR BAG LIGHT CAME ON AND STAYED ON. DROVE VEHICLE TO FORD DEALERSHIP. FORD VERIFIED AIR BAG LIGHT ON. EEC TESTED AND RECEIVED B0020-13, PINPOINT TESTED; FOUND NO CIRCUIT CONCERNS AND RESISTANCE 2.4OHMS TO SIDE AIR BAG. FORD TECH CLEARED CODES AND THEY CAME BACK. ORDERED SENSOR ASSEMBLY. REPLACED RCM AS PER MANUAL. RETESTED OK *TR
Exterior lighting, Structure, Oct 16, 2014
LEFT LICENSE PLATE LIGHT SOCKET SCREW WOULD NOT TIGHTEN. WHEN CLOSING THE TRUCK, THE LAMP ASSEMBLY WOULD HANG DOWN A LITTLE ON LEFT SIDE. I TIGHTENED THE SCREW AND FOUND IT TO BE STRIPPED. TOOK VEHICLE TO FORD DEALERSHIP. FORD REPLACED THE LICENSE PLATE LAMP ASSEMBLY. *TR
Seat belts, Oct 16, 2014
I WAS UNABLE TO FASTEN THE DRIVER'S SIDE SEAT BELT. DROVE STRAIGHT TO THE FORD DEALERSHIP. FORD REPLACED SEAT BELT BUCKLE. *TR
Equipment adaptive/mobility, Oct 16, 2014
SECOND ATTEMPT TO REPLACE AND OR FIX USB PORT. PULLED OUT RETAINER. REPLACED USB PORT AND COVER DUE TO PULLED OUT OF RETAINER. *TR
Equipment adaptive/mobility, Oct 16, 2014
USB PORT TABS LOOSE ON THE BEZEL. FORD REPLACED USB PORT AND BEZEL. *TR
Steering, Oct 16, 2014
I DROVE TO THE BANK TO CASH A CHECK. VEHICLE IS FINE DRIVING THERE WHEN I WENT TO LEAVE AND BACK OUT OF MY PARKING STALL I HAD NO POWER STEERING AT ALL. *TR
Steering, Oct 14, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER STEERING FAILED AND SENSORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT INDICATED THAT THE SENSORS DISPLAYED SERVICE ADVANCED TRAC AND SERVICE POWER STEERING NOW. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND TURNED OFF AND RESTARTED THE VEHICLE. UPON RESTARTING THE VEHICLE, THE SENSORS REMAINED ILLUMINATED. THE CONTACT PARKED THE VEHICLE DUE TO THE SAFETY CONCERN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Oct 14, 2014
THE POWER STEERING ON THIS VEHICLE HAS CONSTANTLY LOST POWER. THIS OCCURS WHILE DRIVING. THE ONLY WAY TO FIX THE ISSUE IS TO TURN OF THE VEHICLE AND RESTART THE CAR. THIS IS VERY DANGEROUS, ESPECIALLY WHILE DRIVING. *TR
Steering, Service brakes, Oct 14, 2014
I WAS DRIVING AT A SPEED OF NO MORE THAN 40 MPH. I WAS ON MY WAY HOME FROM PICKING Y CHILDREN UP FROM SCHOOL WHEN THE POWER STEERING WENT COMPLETELY OUT ON MY CAR. THERE IS A WARNING LIGHT ON IN MY VEHICLE THAT SAYS SERVICE POWER STEERING NOW AND SERVICE ADVANTRAC. THIS IS THE FIRST TIME THIS HAPPENED. I HAD MY TWO YOUNG CHILDREN WITH ME THE TIME IT WENT OUT. THE STEERING BECAME EXTREMELY HARD TO CONTROL HOWEVER NO ACCIDENT OCCURRED. THE BRAKES BECAME HARD TO APPLY. IF I HAD BEEN GOING A FASTER SPEED WHEN IT HAPPENED I FEEL AS THOUGH A WRECK WOULD HAVE OCCURRED. I HAVEN'T TRIED THE RESTART METHOD BECAUSE OF STORMS. THERE IS LESS THAN 70,000 MILES ON MY CAR AND THIS IS MESSED UP. I HAVE READ OTHER COMPLAINTS ABOUT THIS AND I THINK ITS SOMETHING FORD SHOULD ISSUE A RECALL FOR. I HAVE ONLY HAD THIS CAR ABOUT 5 MONTHS. I SHOULD NOT HAVE TO PUT 1500-2000 DOLLARS INTO A REPAIR FOR IT. THANKS FOR INVESTIGATING THIS. *TR
Steering, Oct 13, 2014
I WENT OUT TO START MY CAR IN MY DRIVEWAY AND THE STEERING WAS COMPLETELY LOCKED UP. I HAD THE CAR TOWED TO MY LOCAL DEALERSHIP AND WAS TOLD THIS HAD BEEN HAPPENING A LOT ON THE 2012 FUSIONS. THE TOTAL COST TO REPAIR MY STEERING WAS $1,846. THE RECEIPT STATES THE FOLLOWING: "OWNER REPORTS NO POWER STEERING AND SERVICE ADVANCE TRACK LIGHT ON. TOWED IN. DIAGNOSED AND REPLACED INOPERABLE EPAS STEERING GEAR. RE-TEST. OK." THE PARTS REPLACED WERE AE5Z-3504-CE GEAR ASY - STEERING. *TR
Steering, Oct 13, 2014
BOUGHT THE CAR 7/12/2013 ABOUT 3 MONTHS AFTER PURCHASE. BACKING OUT OF DRIVEWAY ON BUSY STREET, POWER STEERING WENT OUT RIGHT IN THE MIDDLE OF THE STREET , THANK GOD THERE WASN'T A CAR COMING UP ON ME,, COULD BARELY TURN IT TO PULL TO THE SIDE, SHUT IT OFF AND ON AND THE POWER ASSIST WAS OK.. TILL ABOUT 3 MONTHS LATTER WAS ON THE FREEWAY AND WITHOUT WARNING, BOOM,, NO POWER STEERING. WAS ABLE TO PULL OFF TO THE SIDE, TURNED IT OFF, THEN ON THEN IT WORKED AGAIN,, TOOK IT TO THE DEALER 4/14/2014 THEY SAID IT WOULD COST ALMOST 1,800.00 TO FIX AND ITS NOT COVERED ON THE WARRANTY,,, DROVE OFF, BECAUSE IM A SINGLE DAD WITH 2 DAUGHTERS, NOW I CANT TRUST DRIVING THAT CAR ANY MORE , BECAUSE I DON'T KNOW WHEN THE STEERING IS GOING OUT,, LAST TIME IT WENT OUT AND STAYED OUT,, STILL MAKING PAYMENT AND HAVEN'T DRIVEN CAR IN 2 MONTHS,, DON'T KNOW WHAT TO DO,, DON'T HAVE THE MONEY TO FIX IT,, THIS CAR SHOULD BE RECALLED FOR SAFETY REASONS,,, CONTACTED FORD AND THEY SAID TUFF-[XXX],,, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Oct 13, 2014
THE CAR HAD NO POWER STEERING UPON STARTING IT FOR AN AFTERNOON TRIP. WORKED FINE IN THE MORNING, NO INDICATION OF ANY ISSUES. 2 WARNING ITEMS APPEARED. "SERVICE ADVANCETRAC SYSTEM" "POWER STEERING ASSIST FAULT" DRIVEN TO THE LOCAL FORD DEALERSHIP (SPRADLEY BARR) TODAY, MONDAY, OCTOBER 14TH AND WAS CALLED BACK 4 HOURS LATER WITH A DIAGNOSIS. THE POWER STEERING ASSIST SYSTEM NEEDED TO BE REPLACED TO THE TUNE OF $2,150. HE WAS GOING TO THROW IN THE ALIGNMENT FOR FREE. THIS IS AN ONGOING PROBLEM. A FACTORY RECALL NEEDS TO BE ISSUED. NUMEROUS COMPLAINTS ON THIS EXACT TOPIC WITH THE 2010-2012 FORD FUSIONS CAN BE FOUND ONLINE. THIS CAR IS 6,000 MILES OUTSIDE OF POWERTRAIN WARRANTY. THERE IS NO REASON YOU SHOULD HAVE TO SPEND $2,100 ON A 2 YEAR OLD CAR. IT'S NOT GETTING FIXED ON MY DIME AND IT CAN SIT IN THE GARAGE NOT BEING DRIVEN UNTIL A BETTER SOLUTION IS FIGURED OUT. I HAVE ALWAYS BEEN ABLE TO DRIVE MY CAR 100K MILES WITH REGULAR SERVICE BEING DONE BEFORE ANY MAJOR REPAIRS WERE NECESSARY. *TR
Steering, Electrical system, Traction control system, Oct 13, 2014
WHILE TURNING AFTER COMING TO A STOP, THE VEHICLE TRACTION CONTROL AND POWER STEERING WARNINGS POPPED UP AND CAR LOST ALL POWER STEERING ABILITY. THE VEHICLE WAS NO LONGER SAFELY OPERABLE WHILE HAVING NO LISTED ERROR CODES. THE VEHICLE HAS BEEN ESTIMATED TO REQUIRE REPLACEMENT ELECTRONIC POWER STEERING GEAR AT A $2000 PRICE TAG. *TR
Steering, Oct 13, 2014
LOST POWER STEERING ABILITY WHEN DRIVING TO WORK. *TR
Engine, Oct 12, 2014
WITHOUT ANY ISSUES IN THE 6 MONTHS I'VE OWNED THE CAR, THE ENGINE SHUT DOWN. THE BATTERY APPEARED FULL. GAS TANK IS FULL. AFTER ONLY DRIVING FOR 1/4 MILE, THE STOP SAFELY NOW WARNING LIGHT CAME ON AND CAR SHUT DOWN. LUCKILY WE WERE RIGHT NEXT TO A CONVENIENCE STORE AND WERE ABLE TO GET AWAY FROM TRAFFIC. IF WE WERE ON A 2 LANE ROAD, WE WOULD OF BEEN STUCK IN THE MIDDLE OF TRAFFIC. WE WERE ABLE TO RESTART AND MOVE 10 FT AT A TIME. STILL WAITING FOR DIAGNOSIS. *TR
Steering, Suspension, Oct 12, 2014
WHILE TRAVELING HOME ON THE INTERSTATE WITH MY SPOUSE AND CHILD, THE CAR WARNING SYSTEM SUDDENLY FLASHED "POWER STEERING FAILURE" AND "AUTO TRACTION FAILURE" AND I LOST POWER STEERING IN THE VEHICLE. IN THIS FRIGHTENING MOMENT, THE CAR WAS DIFFICULT TO DRIVE AS WE SLOWED TO A SAFE SPEED AND RETURNED TO OUR HOME. ON OCTOBER 1, 2014 MY WIFE ATTEMPTED TO DRIVE THE CAR BUT WAS PHYSICALLY UNABLE TO BACK THE VEHICLE OUT OF THE DRIVE AS THE POWER STEERING FAILED. I CONTACTED OUR DEALER AND WAS TOLD THAT IT COULD BE A VERY EXPENSIVE PART (THE RACK) COSTING $1800.00 AS ANOTHER FUSION WAS AT THE DEALERSHIP AT THAT TIME WITH 73,000 MILES HAVING THAT PART REPLACE. I WAS ASTOUNDED. ON OCTOBER 2ND, I CAREFULLY WITH GREAT DIFFICULTY NAVIGATED THE CAR TO THE DEALERSHIP, HERE IT WAS DETERMINED THAT THE POWER STEERING RACK WOULD HAVE TO BE REPLACED. IN CONVERSATION WITH THE SERVICE MANAGER I WAS INFORMED THAT I HAD DONE NOTHING WRONG AND THAT THERE WAS NO PREVENTATIVE MAINTENANCE THAT COULD HAVE BEEN PERFORMED, BUT THAT THE PART SIMPLY FAILED. IT IS MY CONTENTION THAT THE PART WAS NOT MADE PROPERLY AND THAT IT IS A SAFETY HAZARD. I HAVE CALLED FORD TWICE ON 10/02 AND 10/10 AND HAVE RECEIVED ABSOLUTELY NO HELP OR SATISFACTION. I HAVE CALLED THE FORD DEALERSHIP AND HAVE NOT RECEIVED SATISFACTION TO THIS POINT. THIS IS A DANGEROUS SITUATION WITH A DEFECTIVE PART THAT FORD HAS PRODUCED, BUT IS UNWILLING TO REPLACE. I RESPECTFULLY REQUEST THAT THE NHTSA INTERVENE IMMEDIATELY AND ISSUE A RECALL FOR THIS DANGEROUS SITUATION BEFORE LIFE IS LOST. *TR
Steering, Electrical system, Oct 11, 2014
TWO FAILURES RESET BY TURNING CAR OFF AND ON. ONE, PERMANENT, STILL NOT WORKING. WORST FAILURE WAS THE SECOND ONE WHILE ON THE FREEWAY. *TR