2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Oct 9, 2014
AS I WAS PULLING OUT OF THE CHURCH PARKING LOT AFTER SUNDAY SERVICES, THE POWER STEERING SUDDENLY FAILED AND I SAW AN ERROR MESSAGE ON THE DASH READOUT INDICATING A POWER STEERING "FAULT." I WAS ABLE TO DRIVE THE SIX MILES HOME WITH EXTREME DIFFICULTY STEERING THE CAR. AFTER PARKING THE CAR AT HOME FOR A FEW HOURS, I RESTARTED THE CAR AND THE POWER STEERING THEN WORKED OK. I TOOK CAR NEXT DAY TO FORD DEALER WHO REPLACED THE POWER STEERING MODULE UNDER WARRANTY. POWER STEERING HAS WORKED OK SINCE THEN. *TR
Steering, Oct 9, 2014
FAILURE OF POWER STEERING ASSIST, WARNING LIGHT APPEARED, RESTARTED CAR AND PROBLEM RESOLVED. REOCCURRED A COUPLE OF DAYS LATER AND WILL NOT RESOLVE ITSELF. FORD DEALER SAYS IT WILL COST $1800 TO FIX(STEERING GEAR REPLACEMENT). CAR HAS LESS THAN 60000 MILES AND SHOULD BE UNDER WARRANTY??? *TR
Steering, Equipment adaptive/mobility, Service brakes, Oct 8, 2014
I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED. *TR
Steering, Electronic stability control (ESC), Oct 8, 2014
THIS HAS HAPPENED TO MY 2012 FORD FUSION TWICE. I JUST GOT MY CAR BACK FROM THE FORD DEALERSHIP REPAIR CENTER AND A WEEK LATER THE POWER STEERING GOES OUT WHILE I AM DRIVING. THE ROD AND PINION WAS REPLACED THE FIRST TIME MY 2012 FORD FUSION WAS PUT IN THE SHOP. THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK LIGHT CAME ON BOTH TIMES. *TR
Steering, Oct 8, 2014
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE, WITH LOW MILEAGE. *SMD THE ELECTRONIC STEERING GEAR WAS REPLACED *JB
Steering, Oct 7, 2014
WHEN MY WIFE STARTED THE CAR AND BEGAN TO BACK STRAIGHT OUT OF THE GARAGE SHE NOTICED A WARNING THAT THE POWER STEERING HAD FAILED AND WAS NOT WORKING AND DID FIND THAT IT WAS NOT WORKING. SHE DROVE THE CAR BACK INTO THE GARAGE AND PARKED IT. LATER, WHEN I STARTED THE CAR THE PROBLEM HAD CLEARED. NO FAULT CODES WERE PRESENT IN THE OBD II MONITOR. *TR
Steering, Oct 7, 2014
FORD FUSION 2012 ELECTRONIC POWER STEERING FAILURE AT LOW SPEED. THE POWER STEERING OF THE FUSION JUST COMPLETELY FAILED WHILE BRINGING THE CAR TO A STOP. THERE WAS NO ACCIDENT OR IMPACT. THE CAR COULD STILL BE STEERED MANUALLY WITH DIFFICULTY IN MAKING TURNS. TOOK CAR TO THE DEALER AND RECEIVED AN ESTIMATE OF 1800 TO REPAIR A MAJOR PART (COMPLETE ELECTRONIC POWER STEERING ASSEMBLY) ON A 2 YEAR OLD CAR THAT SHOULD NOT FAIL ON IT'S OWN. I HAVE REPORTED THE ISSUE TO FORD CUSTOMER SERVICE AND IT ESCALATED QUICKLY WITHIN THE COMPANY. I'M CURRENTLY WAITING FOR A REGIONAL MANAGER TO GET BACK TO ME REGARDING THE ISSUE IN THE NEXT BUSINESS DAY. THERE ARE NO RECALLS BUT THIS ISSUE SEEMS TO BE WELL DOCUMENTED ON THE WEB AS A PROBLEM WITH THE FUSION BETWEEN THE YEARS 2010 AND 2012. THIS CAR IS IN EXCELLENT SHAPE AND THE DEALER INDICATED THAT THIS IS JUST A PART FAILURE(?) - A VERY EXPENSIVE ONE THAT SHOULD NOT BE DEFECTIVE AFTER ONLY A COUPLE OF YEARS. FAILURE COULD HAVE BEEN DISASTROUS AT HIGHER SPEEDS, HIGHWAYS OR WHEN TRYING TO MAKE A TURN. *TR
Steering, Oct 7, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED WHILE MAKING A LEFT TURN AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE PROBLEM RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE COMPUTER PROGRAM NEEDED TO BE RESET. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED A SERVICE DEFECT ON THE POWER STEERING. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 35,786.
Steering, Vehicle speed control, Engine, Oct 7, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. UPDATED 12/18/14*CN THE CONSUMER STATED WHEN SHE PRESSED THE ACCELERATED PEDAL, THE VEHICLE SLIGHTLY ACCELERATED, AND THE VEHICLE WOULD ALSO JERK FORWARD. AT TIMES, THE VEHICLE WOULD CUT OFF WHILE DRIVING. UPDATED 01/07/15 *JB
Power train, Exterior lighting, Oct 7, 2014
AS I WAS COMING FROM BIBLE STUDY THIS NIGHT; MY CAR TURNED OFF; I SAW A SCREW DRIVER SYMBOL APPEAR AND IT WENT DEAD. AFTER WAITING FOR AWHILE FOR MY HUSBAND, WE WERE ABLE TO CRANK IT AGAIN AND PROCEED HOME. TWO DAYS LATER; IT DID THE SAME THING. WE TOOK IT TO STOKES OF BEAUFORT, WHERE WE PURCHASED IT AND WAS TOLD THAT THERE WAS A RECALL ON OUR YEAR. THEY ADVISED US TO TAKE IT TO OC WELCH; AND WAS TOLD THERE THAT THEY RECALLED FUSIONS, BUT NOT OUR VIN #, BUT WAS TOLD THAT THEY CHECKED IT AND SO NOTHING WRONG. WE WOULD HAVE TO WAIT TELL IT STOPS COMPLETELY. I DO HAVE EXTENDED WARRANTY; BUT THEY DIDNT SEE THE NEED TO GO ANY FURTHER. DAYS LATER, AFTER COMING FROM THE LAUNDRY MAT, THE SAME THING HAPPENED AGAIN ON TOP OF A BRIDGE WITH MY TWO GRAND BABIES IN THE CAR, IT JUST STOPPED. WHAT AM I TO DO??? *TR
Steering, Oct 7, 2014
WHILE DRIVING THE ELECTRONIC POWER STEERING WENT OUT MAKING IT DIFFICULT TO STEER. A MESSAGE INDICATED POWER STEERING ASSIST FAULT. STOPPED CAR AND RESTARTED AND PROBLEM STOPPED. HOWEVER IT REAPPEARED LATER ON THE DRIVE HOME. I CONTACTED DEALER AND WAS IMMEDIATELY SCHEDULED IN FOR WARRANTY REPAIR. THE POWER STEERING WAS OUT EVEN AS I DROPPED IT FOR SERVICE. RACK AND PINION STEERING GEAR ASSEMBLY WAS REPLACED UNDER WARRANTY. HAD THIS NOT BEEN A WARRANTY REPAIR, THE BILL WOULD HAVE BEEN NEARLY $2000. THE DEALER WAS VERY CLOSED LIP ABOUT THE ISSUE AND DIDN'T WANT TO GO INTO DETAIL ON WHAT/WHY OR HOW OFTEN THIS HAPPENED. IT SEEMED CLEAR TO ME WHEN I CALLED THAT THEY WERE FAMILIAR WITH THE PROBLEM. EVEN NOW I HAVE NO ASSURANCES THIS WAS REPLACED WITH PARTS OF BETTER QUALITY THAN THE ORIGINAL. *TR
Steering, Oct 7, 2014
WHILE DRIVING APPROXIMATELY 30 MPH, I HEARD SEVERAL BEEPS AND THEN I LOST POWER STEERING. THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I DROVE THE REST OF THE WAY TO WORK (APPROXIMATELY A 10 MINUTE DRIVE) WITHOUT POWER STEERING. WHEN I STARTED THE CAR AGAIN SEVERAL HOURS LATER, I HAD POWER STEERING AGAIN, BUT DROVE THE CAR STRAIGHT TO MY LOCAL FORD DEALERSHIP. IT WAS DETERMINED THAT THERE IS A FAULTY SENSOR CAUSING THE POWER STEERING ISSUE. THIS WOULD BE COVERED BY THE 3 YEAR/36,000 MILE WARRANTY, BUT I WAS OUT OF WARRANTY BY JUST 5 DAYS. THE REPAIR WAS QUOTED AS $1700. I WAS GIVEN A CUSTOMER SERVICE NUMBER TO CALL, AND WAS INFORMED BY A REPRESENTATIVE THAT THERE WAS NOTHING THEY COULD DO TO HELP ME. I CALLED BACK TO THE DEALERSHIP, AND THEY GAVE ME A NEW QUOTE OF $1500, SAYING THAT WAS THE BEST THEY COULD DO. WITH THIS BEING A KNOWN PROBLEM IN 2010-2012 FUSIONS, FORD SHOULD ISSUE A RECALL AND ASSIST ALL THEIR OWNERS! THEY NEED TO STAND BEHIND THEIR WORK, AND CORRECT THE ISSUE. *TR
Steering, Power train, Vehicle speed control, Oct 6, 2014
BOUGHT A 2012 FORD FUSION BRAND NEW FROM A DEALERSHIP. FIRST INCIDENT OCCURRED WITHIN FIRST 2 YRS OF OWNERSHIP WHILE DRIVING 45 MPH DOWN AN INCLINE - SUDDEN LOSS OF POWER. IT FELT AS IF IT LOST POWER STEERING AND THOUGHT ENGINE SHUT OFF. DASH ALARMS RANG AND BRIEFLY SAW 'POWER STEERING FAULT' LIGHT UP. TOOK ALL MY POWER TO PULL CAR OFF ROAD AND TO A SAFE COMPLETE STOP.TURNED OFF IGNITION. AFTER A FEW MINUTES RESTARTED IGNITION AND DROVE DIRECTLY TO A DEALERSHIP WITHOUT FURTHER INCIDENT. DEALERSHIP STATED WATER PUMP WAS DEFECTIVE AND SENT A SIGNAL TO THE ENGINE TO SHUT DOWN. PUMP WAS REPLACED SECOND INCIDENT OCCURRED MONTHS LATER WHILE AT A COMPLETE STOP AT A TRAFFIC LIGHT. STEERING WHEEL SUDDENLY LOCKED, AND FELT ENGINE POWER REDUCE. DASH WARNING SOUNDED AND SAW 'POWER STEERING FAULT, SERVICE POWERTRAC' LIGHT UP. TURNED IGNITION OFF AND BACK ON AND WAS ABLE TO DRIVE TO DEALERSHIP WITHOUT FURTHER INCIDENT. WAS TOLD A CHIP REPLACEMENT WAS ISSUED. REPLACED CHIP AND WAS TOLD THAT WOULD EXTEND THE WARRANTY AND RESOLVE ISSUE. CONTINUE TO HAVE ADDITIONAL INCIDENTS (4 TO DATE ) BOTH WHILE MOVING AND AT A STAND STILL WHERE THE DASH WARNING SOUNDED AND FELT A REDUCTION OR LOSS OF POWER, EACH TIME HAVING TO SHUT OFF IGNITION AND RESTART TO CLEAR THE FAULT. DEALERSHIP CONTINUES TO ATTEMPT TO SERVICE WITH NO RESOLVE AS YET. *TR
Steering, Oct 6, 2014
OCCURRED 3 TIMES WHERE THE TROUBLE INDICATOR LAMP CAME ON AND POWER STEERING WENT OUT. I WAS ABLE TO SHUT THE CAR OFF AND RESTART THEN IT WAS OK THE FIRST TIME AND SECOND TIME. THIRD TIME THE STEERING WENT OUT COMPLETELY WITH NO WARNING WHILE I WAS DRIVING. TROUBLE LIGHT DID NOT COME ON. LOST ALL POWER STEERING. IF MY WIFE WAS DRIVING SHE WOULD NOT HAVE BEEN ABLE TO MAN HANDLE THE STEERING WHEEL TO PULL OFF THE ROAD. HAD THE VEHICLE TOWED TO THE DEALER AND THEY WANTED ME TO PAY $1,300.00 FOR A NEW POWER STEERING RACK AND PINION. I ARGUED THE CAR WAS JUST OUT OF WARRANTY AND THIS WAS A SAFETY ISSUE AND REFUSED TO PAY. THE FSE CALLED AND FORD MOTOR PAID A PORTION OF THE BILL. THIS WAS A VERY UNSAFE ISSUE AND I SHOULD NOT HAVE HAD TO PAY FOR THIS REPAIR BUT I NEEDED TO GET MY CAR BACK SO I SETTLED WITH THEM. *TR
Steering, Oct 6, 2014
I WAS DRIVING NORMALLY AND TURNED A CORNER AND THE POWER STEERING QUIT WORKING AND I WAS FORCED TO MANUALLY TURN THE CAR AND FIND A SAFE PLACE TO STOP. I RESTARTED THE CAR AND IT DROVE FINE FOR A COUPLE OF WEEKS. I WAS DRIVING AGAIN WHEN THE POWER STEERING QUIT AGAIN AND I COASTED INTO A TURN LANE AND MANAGED TO RESTART THE CAR AGAIN. I DROVE THEN TO MY FORD DEALER AND TOLD THE SERVICE MANAGER WHAT HAD HAPPENED, HE TOLD ME THAT I PROBABLY HAD HIT A BUMP IN THE ROAD AND HAD CAUSED THE COMPUTER TO MALFUNCTION.THE NEXT TIME THIS HAPPENED I WAS IN MY DRIVEWAY BACKING UP SO I JUST RESTARTED THE CAR AND IT WAS FINE.THIS WAS A LEASE CAR THAT I WOULD BE TURNING IN FEB. 2014 SO WHEN I DID I TOLD THE MAN WHO INSPECTED IT ABOUT THE POWER STEERING PROBLEM AND HE SAID HE WOULD NOTE IT AND I THEN GOT A NEW CAR AND FORGOT ABOUT THIS UNTIL I SHOW A REPORT ON THE NEWS AND I DECIDED TO REPORT MY PROBLEM. *TR
Steering, Oct 6, 2014
ON 10/5/14 MY STEER WHEEL WAS MAKING A NOISE WHEN I STARTED TURNING IT AND FIGURED I GET IT CHECKED WHEN I WENT TO GET OIL CHANGE NEXT DAY. THE NEXT DAY I WAS DRIVING TO DEALERSHIP AND HALF WAY THERE THE POWER STEERING FAILED AND LIGHT CAME ON. LUCKILY I WAS DRIVING WITH TWO HANDS. *TR
Steering, Oct 6, 2014
THIS HAS HAPPENED 6 TIMES. I WILL BE DRIVING AND THE POWER STEERING WILL FAIL. AN ALARM WILL SOUND AND THE DISPLAY WILL READ "SERVICE ADVANCETRAK, POWER STEERING FAILURE". POWER STEERING WILL COMPLETELY FAIL AND IT IS EXTREMELY DIFFICULT TO STEER. IT HAPPENS WITH NO WARNING. FORD DEALERSHIP WANTED $116 TO POSSIBLY DIAGNOSE THE PROBLEM. WITH NO GUARANTEE THAT THEY COULD AND THAT PRICE DID NOT INCLUDE ANY ACTUAL FIX. RESTARTING THE CAR WILL FIX IT, BUT IT HAS HAPPENED 5 MORE TIMES. I RAN THE ON BOARD DIAGNOSTIC BUT THEY SAID THAT WOULDN'T BE ACCURATE. SO GLAD I READ THE ARTICLE TODAY AND KNOW IT'S NOT JUST MY CAR. THIS IS SUCH AN UNSAFE PROBLEM TO HAVE. *TR
Steering, Oct 6, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO REVERSE OUT OF THE DRIVEWAY, THE EPS INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING FAILED. THE DEALER STATED THAT THE POWER STEERING FAILED AND THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Steering, Engine and engine cooling, Oct 6, 2014
TRAVELING ALONG AND ACCELERATOR PEDAL DID NOT RESPOND TO PRESSING AND STEERING WAS HARD TO STEER. CAR WAS STILL RUNNING. LOSS OF POWER STEERING AND NO GAS PEDAL. PULLED OVER AND TURNED CAR OFF AND RESTARTED. ISSUE WENT AWAY BUT CAME BACK 20 MILES LATER. I CALLED DEALER SHENANDOAH FORD AND WAS TOLD THIS IS NORMAL AND NOTHING TO WORRY ABOUT AND KEEP DRIVING. *TR
Power train, Oct 2, 2014
BOUGHT THIS CAR 3 WEEKS AGO WITH 20,500 MI AND IT HAS 21,500 MI ON IT NOW. CAR DROVE WELL AND DID NOT EXHIBIT ANY PROBLEMS DURING SEVERAL TEST DRIVES. ON THE DRIVE TO WORK THE FOLLOWING WEEK THE CAR STARTED SHIFTING HARD BETWEEN 1ST AND 2ND GEARS AND SHUDDER WHEN ACCELERATING FROM A CRAWL AFTER ABOUT 5-10 MINUTES OF STOP AND GO TRAFFIC ON THE FREEWAY. THE PROBLEM IS NOT ALWAYS THERE IN NORMAL DRIVING WHEN SOME SPEED CAN BE REACHED FOR A TIME. BUT IT ALMOST ALWAYS SHOWS UP OR GET MUCH WORSE AFTER THE CAR HAS BEEN IN SLOW MOVING OR STOP AND GO TRAFFIC OR AFTER IDLING HOT FOR SEVERAL MINUTES. TO ME THIS POINTS TO A DEFECT IN THE TRANSMISSION WHICH CAUSES FRICTION AND OVERHEATING CAUSING PREMATURE WEAR OF TRANSMISSION'S INTERNAL PARTS. I'M VERY DISAPPOINTED TO BE HAVING TRANSMISSION PROBLEMS ON A CAR WITH SUCH LOW MILEAGE. I PAID A SIGNIFICANT AMOUNT OF MONEY FOR THIS CAR WITH THE HOPES OF IT BEING A RELIABLE FAMILY CAR FOR SOME TIME TO COME. MY OPINION OF FORD AND ITS RELIABILITY IS EXTREMELY NEGATIVE. THIS IS MY FIRST AND PROBABLY MY LAST FORD. *TR
Steering, Oct 2, 2014
DRIVING IN RUSH HOUR TRAFFIC IN ATLANTA, POWER STEERING FAILED. WARNING LIGHT CAME ON STATING "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC". HAS HAPPENED IN THE PAST AND SIMPLY RESTARTING THE CAR WOULD FIX THE ISSUE. HOWEVER, I HAVE RESTARTED THE CAR 4 TIMES SINCE THEN AND THE ERROR WILL NOT GO AWAY. POWER STEERING ON CAR WILL NOT WORK. *TR
Exterior lighting, Oct 1, 2014
WHILE DRIVING AT. NIGHT HEADLIGHTS SPONTANEOUSLY WENT OFF. I TOOK THE CAR TO SEVERAL MECHANICS WHO SAW CONDENSATION BEHIND HEADLIGHT COVER. THEY DIRECTED ME TO TAKE IT TO FORD. SEVERAL FORD MECHANICS TOLD ME THE HEADLIGHT SYSTEM WOULD NEED TO BE REPLACED. THE CONDENSATION WIRING WAS MOST LIKELY DAMAGED CAUSING THE LIGHTS TO STOP WORKING. THEY TOLD ME THIS ONLY HAPPENS WHEN THERE IS A DEFECT AND DIRECTED ME TO FORD CUSTOMER RELATIONS. BECAUSE I AM 2000 MILES OUT OF WARRANTY AND THE SERVICE PLAN I PURCHASED DOES NOT COVER HEADLIGHTS, FORD WILL NOT LOOK FURTHER INTO THIS ISSUE. THE CAR ISN'T EVEN 2 YEARS OLD. SERIOUS SAFETY RISK. NOW I AM FORCED TO BORROW THE FUNDS TO PAY TO FIX THE PROBLEM. *TR
Steering, Oct 1, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO EXIT A PARKING LOT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE EPS INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 12/01/14*LJ UPDATED 5/7/2015 *JS
Steering, Oct 1, 2014
LEAVING A PARKING SPACE IN A PARKING LOT, LOST POWER STEERING. POWER STEERING IS NOW NOT WORKING. DEALER SAYS THERE IS NO WARRANTY ON VEHICLE FOR PROBLEM. DEALER ALSO SAID THEY HAVE HAD SEVERAL PROBLEMS WITH THE POWER STEERING ON THESE VEHICLES. NOW IT IS MY RESPONSIBILITY TO PAY $1,500.00 + TO FIX A SAFETY HAZARD! I ALSO HAVE A 15 YEAR THAT DRIVES THE CAR REGULARLY. HE IS NO LONGER ALLOWED TO DRIVE THE CAR FOR OBVIOUS SAFETY REASONS. I HAVE ALSO HEARD AND READ ABOUT PROBLEMS WITH THE STEERING LOCKING AS YOU ARE DRIVING. *TR
Power train, Oct 1, 2014
I BOUGHT THIS CAR FROM A HERTZ DEALER 1 WEEK AGO WITH 45, 589K MILES BEFORE THE INDECENT HAPPENED AS FOLLOWS. I WAS DRIVING MY 2012 FORD FUSION SEL IN THE FAST LANE ON THE FREEWAY GOING APROX 70 MPH. THE CAR SUDDENLY LOST POWER AND ENTERED INTO WHAT I ASSUME WAS SAFE MODE. THERE WAS NO THROTTLE RESPONSE AND THE CAR WAS AT 1K ROUGH IDLE. A WRENCH SYMBOL WAS SHOWN ON THE DISPLAY. I COULD NOT ACCELERATE AND HAD TO COAST ACROSS 4 LANES OF TRAFFIC WHILE LOSING SPEED. I WAS ABLE TO GET TO THE SHOULDER IN TIME BEFORE I LOST ALL MOMENTUM. IT WAS A VERY DANGEROUS SITUATION AND I WAS LUCKY TO HAVE MADE IT TO THE SHOULDER. (DESPITE SEVERAL NEAR MISSES FROM CAR TRAVELING AT FULL SPEED. THANK GOD MY WIFE WAS NOT DRIVING WITH OUR SON IN THE CAR) WHILE ON THE SHOULDER, THE CAR WAS NOT RESPONSIVE TO THROTTLE INPUT AND STAYED IN ROUGH IDLE. I HAD TO TURN THE CAR ON AND OFF SEVERAL TIMES BEFORE SAFE MODE WAS DEACTIVATED. FIRST ATTEMPT TO GET UNDER WAY FAILED WITH ONLY TRAVELING A 100 FEET. SECOND ATTEMPT TO TURN ON AND OFF THE CAR WORKED AND I WAS ABLE TO SAFELY GET OFF THE FREEWAY AND TAKE SIDE STREETS HOME. THE CAR ONCE AGAIN WENT INTO SAFE MODE WHILE ON CITY STREETS AND THE FIRST ATTEMPT TO "REBOOT" THE CAR WORKED, I WAS ABLE TO ARRIVE AT HOME. THE CAR NOW HAS A CHECK ENGINE LIGHT ON. *TR