2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, Sep 3, 2014
WAS DRIVING AROUND 30MPH DOWN A RESIDENTIAL STREET WHEN MY POWER STEERING LIGHT CAME ON AND I SUDDENLY LOST POWER STEERING. LUCKILY I WAS ON A SLOW STREET WITH NOT MANY CARS BUT HAD THERE BEEN A CAR IN FRONT OF ME, I WOULD'VE CRASHED. LOOKED INTO IT AND IT WAS A FAULTY POWER STEERING RACK, SOMETHING FORD HAS HEARD ABOUT A LOT BUT HASN'T ACKNOWLEDGED IT AS OF YET. *TR
Vehicle speed control, Engine, Sep 1, 2014
I WAS DRIVING ON INTERSTATE 70 AT APPROXIMATELY 65 MPH WHEN I SUDDENLY LOST ALL ENGINE POWER. I WAS ALMOST HIT BY A SEMI TRAVELING BEHIND ME BECAUSE MY VEHICLE HAD ABSOLUTELY ZERO ACCELERATION. THE "WRENCH" LIGHT ON MY CAR CAME ON AT THE SAME TIME THIS HAPPENED. THE SEMI BEHIND ME SWERVED TO MISS ME AND I WAS ABLE TO GET MY CAR OFF TO THE SIDE OF THE ROAD. LIGHTS, CLIMATE CONTROL (A/C), RADIO, ETC. WORKED FINE. ENGINE STILL RAN BUT WOULD NOT MOVE FORWARD. I TURNED THE CAR OFF TO CALL FOR ASSISTANCE. UPON SEEING IF THE CAR WOULD RE-START, IT DID AND NO "WRENCH" LIGHT APPEARED. I WAS ABLE TO THEN GET THE CAR TO MY LOCAL FORD DEALERSHIP, BUT BEING A HOLIDAY THEY WERE CLOSED. I COULD HAVE BEEN KILLED WHEN THIS HAPPENED ON THE INTERSTATE WITH THE SEMI BEHIND ME!! SOUNDS LIKE SOME KIND OF FUEL INJECTOR OR THROTTLE PROBLEM. MY VEHICLE IS NOT EVEN 3 YEARS OLD AND I BOUGHT IT BRAND NEW IN DEC. 2011. *TR
Steering, Sep 1, 2014
ON 7|8|2014 I BOUGHT A FORD FUSION AT MANDAL IN D'IBERVILLE. ON 7|21|2014 UNTIL 8|4|2014, IT WAS BROUGHT TO THE SHIP DUE TO STEERING REPAIR WHICH COST ME $50 OUT OF POCKET (COSTING THE WARRANTY $1661.14). ON 8|20|2014, THE CAR MADE A COMPLETE STOP IN TRAFFIC WHILE I WAS DRIVING IT. MANDAL INSTRUCTED ME TO CALL A TOW SERVICE TO HAVE THEM TOW THE CAR BACK TO THE DEALERSHIP. IT IS CURRENTLY STILL IN THE SHOP DUE TO FRONT END LOSE. THEY ARE NOW TELLING ME THAT IT WILL COST ME $165 PLUS TAXES OUT OF POCKET. I'VE CALLED AND SPOKEN TO THEM AND THEY ARE GIVING ME A HARD TIME SAYING THAT THEY HAVE NOTHING ELSE TO DO WITH IT BECAUSE IT IS NO LONGER THEIR RESPONSIBILITY. I HAVE HAD THIS CAR FOR LESS THAN TWO MONTHS AND IT IS ALREADY COSTING ME TOO MUCH. THEY ARE REFUSING TO RETURN THE CAR. I AM FRUSTRATED AND VERY DISAPPOINTED IN THE SERVICE THAT I HAVE RECEIVED AT MANDAL AND TRULY BELIEVE THAT I WILL NEVER AGAIN MAKE A PURCHASE WITH THEM NOR WILL I RECOMMEND THEIR BUSINESS TO ANYONE. IS THERE ANYTHING THAT I CAN DO ABOUT THIS? I REALLY NEED TO RETURN THE CAR AND BUY ANOTHER BECAUSE I AM SEVERELY DISSATISFIED WITH THE OVERALL SERVICE THAT I HAVE RECEIVED THUS FAR. *TR
Steering, Aug 31, 2014
MY WIFE WAS COMING HOME FROM THE STORE ON A BACK ROAD AND SLOWED FOR A CURVE AND SHE SAID THE POWER STEERING JUST QUIT WORKING WITH A WARNING LIGHT POWER ASSIST FAILURE SHE CALLED ME AND I TOLD HER TO CUT THE ENGINE OFF AND RESTART THE CAR NOW IT WORKS .BUT I BOUGHT THIS CAR FOR MY DAUGHTER TO DRIVE AND IT HAPPENED TO ME 3 OR 4 TIMES SINCE WE BOUGHT THIS CAR USED IN APRIL WITH NO WARRANTY WHAT CAN I DO SINCE THERE IS NO RECALL ON THIS CAR ? *TR
Engine, Aug 30, 2014
ENGINE LIGHT APPEARED ON DASH. FOLLOWED INSTRUCTIONAL MANUAL DIRECTIONS AND ENGINE LIGHT DISPLAY STAYED INTERMITTENT. AS OF JULY 24TH ENGINE LIGHT DISPLAY REMAINS ON AND EVERY TIME I STOP TO PUT ANY AMOUNT OF FUEL IN IT, IT STRUGGLES TO START AND TAKES AT LEAST 3 ATTEMPTS BEFORE IT WILL START. HOWEVER, IF I LEAVE IT RUNNING WHEN ADDING FUEL I HAVE NO PROBLEM, WHICH IS NOT RECOMMENDED. HAD AUTO ZONE RUN DIAGNOSTICS CHECK AND THEY GAVE ME THE CODE BUT THE FORD DEALERSHIP (KELLY FORD, MELBOURNE FL) WOULD NOT EVEN ATTEMPT TO LOOK UP THE CODE AS THEY SAID I HAVE TO COME IN AND PAY $100.00 DIAGNOSTIC FEE AND $160.00 HOURLY TO HAVE FIXED. I AM MORE WORRIED ABOUT DOWN THE ROAD ISSUES AS SEEN ON THIS WEB SITE. BOUGHT THE CAR USED IN DECEMBER OF 2012 WITH ONLY 11,000 MILES ON IT. *TR
Steering, Aug 28, 2014
LOSS OF POWER STEERING .. WITH NO WARNING. MULTIPLE TIMES..., *TR
Steering, Aug 27, 2014
POWER STEERING ASSIST COMES ON ONCE A MONTH . FORD SAYS MY WARRANTY DOESN'T COVER IT ,,,, NOW I HAVE NO POWER STEERING,, AND DON'T KNOW WHAT TO DO .. PAY OFF MY LOAN AND TAKE THIS CAR BACK TO THE JUNK YARD...I CANT TRUST DRIVING MY KIDS IN THIS DEATH TRAP.... *TR
Steering, Aug 27, 2014
AS I WAS DRIVING DOWN A CITY ROAD AT 35 MPH ON AUGUST 10, 2014, MY POWER STEERING LIGHTS CAME ON AND MY VEHICLE STATED THERE WAS A "POWER STEERING ASSIST FAULT". I DROVE TWO MORE MILES HOME WITH MY HAZARDS ON BECAUSE THE WHEEL WOULD BARELY TURN. WHEN I GOT HOME, I TURNED OFF MY CAR AND READ THE MANUAL, WHICH STATES TO RESTART THE VEHICLE. I RESTARTED THE VEHICLE AND EVERYTHING WORKED. ON AUGUST 27, 2014, I WAS ON THE FREEWAY GOING 65 MPH, AND MY POWERING STEERING LIGHTS CAME ON AND MY VEHICLE STATED THAT THERE WAS A "POWER STEERING ASSIST FAULT". I PULLED OFF AT THE NEAREST RAMP, AND TURNED INTO A PARKING LOT SO THAT I COULD PARK AND RESTART MY CAR. I DIDN'T EVEN GET INTO THE PARKING STALL BECAUSE MY WHEEL WOULD NO LONGER TURN. I RESTARTED THE CAR AND THE POWER STEERING CAME BACK ON. *TR
Steering, Electrical system, Aug 27, 2014
I AM THE OWNER OF A 2012 FORD FUSION AND JUST THIS PAST FRIDAY, MY TEENAGE SON WAS DRIVING THE CAR TO COLLEGE AND ALL OF A SUDDEN IT STOPPED ON HIM IN THE MIDDLE OF THE ROAD (BUSY INTERSECTION). HE WAS ABLE TO TURN IT BACK ON AND MAKE IT TO A PARKING LOT ON CAMPUS. WHEN TRYING TO BACK OUT OF THE PARKING LOT, THE STEERING WHEEL WOULD NOT BUDGE AND THE INDICATOR LIGHTS CAME ON FOR SERVICE ADVANCE TRAC AND SERVICE POWER STEERING. NEEDLESS TO SAY, HE WAS STRANDED AS I WAS 5 HOURS AWAY. I IMMEDIATELY CONTACTED THE DEALERSHIP I BROUGHT THE CAR FROM AND THEY VERIFIED THAT I HAD PURCHASED AN EXTENDED WARRANTY FOR MY VEHICLE. ONE WOULD BE DELIGHTED TO HEAR THAT, ONLY THAT I AM STILL WAITING ON THE INSURANCE COMPANY TO SAY THAT THEY WILL PAY OUT ON THE ELECTRICAL ISSUE THAT HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR MAINTENANCE. WE ALL KNOW HOW MUCH OF A HASSLE IT CAN BE DEALING WITH INSURANCE COMPANIES. NEVERTHELESS, I HAD MY CAR TOWED BY MY PERSONAL INSURANCE COMPANY TO THE NEAREST DEALERSHIP (BY THE WAY IT??S CLOSED ON WEEKENDS) SO I HAD TO LET IT SIT IN THE PARKING LOT FOR 2 DAYS. I GOT A CALL FROM THE DEALERSHIP TODAY, THAT THE EPAS ELECTRONIC STEERING GEAR IS BAD AND NEEDS TO BE REPLACED. IMAGINE ME HEARING THAT THE BILL IS $1800+ DOLLARS. I AM WAITING TO HEAR THE FINAL VERDICT ON PAYOUT FROM THE INSURANCE COMPANY AND WILL UPDATE AS IT BECOMES AVAILABLE. I AM BLESSED THAT MY SON IS ALIVE AND WELL AND THAT HE DID NOT GET INTO AN ACCIDENT, BUT WHO KNOWS WHAT WILL HAPPEN THE NEXT TIME THIS PART GOES OUT UNEXPECTEDLY ! PRAISE GOD. *TR
Steering, Aug 27, 2014
POWER STEERING WENT OUT ON A NUMBER OF OCCASIONS. AFTER TURNING THE CAR OFF AND ON IT WAS ABLE TO REBOOT AND THE STEERING STARTED WORKING OK. ON 8/26/14 THE POWER STEERING WENT OUT AND WILL NOT WORK. THIS IS A MAJOR SAFETY ISSUE AS THE CAR IS VERY HARD TO DRIVE WITHOUT IT (IT IS MUCH MORE DIFFICULT THAN OLD CARS WITHOUT POWER STEERING). TOOK THE CARE TO GOODYEAR WHO SAID THEY DIDN'T WANT TO TRY TO FIX IT. THEN TO ELK RIVER FORD WHO EXPLAINED THE POWER STEERING GEAR NEEDED REPLACED AT A COST OF $2200. THE ELECTRONICS WENT OUT AND THEY HAVE TO REPLACE THE WHOLE THING. THAT IS WAY TOO MUCH MONEY FOR A RELATIVELY NEW CAR THAT HAS BEEN WELL MAINTAINED. THIS STARTED AT APPROXIMATELY 45,000 MILES (MOSTLY HIGHWAY MILES). FORD CUSTOMER SERVICE SAID THERE WAS NOTHING THEY COULD DO TO HELP WITH THE EXPENSE. AFTER TALKING WITH THEM I NOTED THERE WERE MANY COMPLAINTS OUT ON THE INTERNET ABOUT THIS PROBLEM. IT IS HARD TO BELIEVE FORD CAN GET AWAY WITH NOT TAKING CARE OF A MAJOR SAFETY ISSUE LIKE THIS WITHOUT CHARGING THE CUSTOMER. THIS DOES NOT MEET REASONABLE EXPECTATIONS FOR WHAT IS SUPPOSED TO BE A GOOD CAR. IF NOT CORRECTED BY FORD, THIS WILL BE THE LAST ONE I WILL EVER PURCHASE ... YOU CAN PROBABLY INCLUDE ANY FAMILY MEMBER OR ANYONE WHO'S EAR I CAN GET. *TR
Steering, Aug 25, 2014
STOPPED AT STORE ON THE WAY BACK FROM A TRIP AND WHEN I STARTED THE CAR THE POWER ASSIST FAILURE ALERT WAS ON THE DISPLAY. THE CAR HAD NO POWER STEERING. THE MANUAL SAID TO SHUT OFF AND RESTART BUT STILL HAD NO STEERING. THIS IS DANGEROUS . I COULD NOT TURN THE STEERING EFFECTIVELY AND THUS COULD NOT DRIVE IT. MY SONINLAW WHO IS A TRUCK DRIVER CAME UP TO GET ME AND THE CAR. HE DROVE IT THE 65 MILES HOME. EMERGENCY ROADSIDE SERVICE TOWED IT TO THE DEALER TODAY,. IT HAS BEEN THERE 9HOURS AND STILL WAITING TO HEAR THE FIX AND COST. POWER STEERING CANNOT GO OUT IN CARS THIS NEW. MANY COMPLAINTS ARE BEING SEEN ONLINE BUT NO RECALLS. *TR
Tires, Wheels, Aug 20, 2014
IT ALL STARTED WITH SLIPPING AND MOVEMENT IN THE FRONT LEFT TIRE. IT SO HAPPENED TO BE THE AXLE AND STEERING KNUCKLE. AS I WAS DOING A TIRE ROTATION I NOTICED THAT THE REAR LEFT TIRE HAS A WAVY INSIDE PATTERN WORN OUT AND THE RIGHT REAR TIRE IS WORN OUT FROM THE INSIDE. FROM MY UNDERSTANDING ALL THE WHEELS HAVE TO BE ADJUSTED CORRECTLY BECAUSE IF I WERE TO BUY A NEW SET OF TIRES THEY WILL BE WORN OUT THE SAME WAY I FOUND THE ORIGINAL SET AND ALL TIRES SHOULD BE WORN OUT EVENLY IF THERE IS NOT A PROBLEM WITH THE ALIGNMENT IN ALL FOUR WHEELS. I ALSO NOTICED THAT THE FRONT RIGHT TIRE HAS HUGE SLITS/CUTS INSIDE THE TIRE. THIS IS UNCOMMON AND ABNORMAL FOR BEING A 2012 VEHICLE AND BEING THE ORIGINAL MANUFACTURER TIRES. *TR
Power train, Engine, Aug 20, 2014
I WAS DRIVING DOWN THE HIGHWAY WHEN SUDDENLY MY VEHICLE LOST POWER. I ATTEMPTED TO PRESS THE ACCELERATOR BUT THE CAR JUST JERKED VIOLENTLY. I WAS FORCED TO STOP IN THE MIDDLE OF THE HIGHWAY BECAUSE I WAS UNABLE TO ACCELERATE TO THE SIDE OF THE HIGHWAY. I WAS ALMOST REAR-ENDED 3 TIMES DO TO THE SPEED OF TRAFFIC AND MY CAR SUDDENLY LOSING POWER. WHEN THE VEHICLE LOST POWER, A "WRENCH" SYMBOL APPEARED ON THE DASH. I PLACED THE VEHICLE IN PARK AND SAT FOR A FEW SECONDS AND ATTEMPTED TO START THE VEHICLE. ONCE STARTED I PULLED OVER TO THE SIDE OF THE HIGHWAY. THE CAR WAS RUNNING FINE SO I DECIDED TO DRIVE ON THE HIGHWAY AGAIN. AFTER ABOUT 1/2 A MILE, THE CAR STOPPED SUDDENLY AGAIN, THIS TIME I WAS ABLE TO COAST ONTO THE MEDIAN BECAUSE I WAS DRIVING IN THE SLOW LANE. THIS CONTINUED FOR SEVERAL MILES UNTIL I FINALLY PULLED OVER AND CALLED A TOW TRUCK. *TR
Steering, Aug 20, 2014
BACKED OUT OF GARAGE, AND UPON HITTING APPROXIMATELY 5 MPH, POWER STEERING STOPPED SUDDENLY AND COULD NOT STEER. THERE WERE SEVERAL ALERT SOUNDS, AND DASH LIGHT CAME ON INDICATED "POWER STEERING ASSIST FAULT." TURNED OFF AND BACK ON - TOOK 3 ATTEMPTS TO GET POWER STEERING TO COME BACK. HAVE SEEN MANY COMPLAINTS REGARDING THIS EXACT SAME ISSUE ON THE EXACT SAME MODEL AND YEAR VEHICLE, AND WHEN I CALLED FORD CUSTOMER SERVICE, THEY EXPLAINED THAT THEY HAVE NEVER HEARD OF IT, EVEN THOUGH HUNDREDS OF PEOPLE HAVE COMPLAINED. THE HUNDREDS OF COMPLAINTS THAT ADDRESS THIS ISSUE ALL STATE THAT POWER STEERING EITHER GOES AWAY COMPLETELY OR COMES AND GOES NEARLY DAILY. THIS IS A HUGE SAFETY ISSUE!!! WHAT IF YOU ARE DRIVING ON THE HIGHWAY AND THE POWER STEERING SUDDENLY STOPS WHEN ROUNDING A CURVE??? MY CAR HAS 63,000 MILES ON IT. THIS IS NOT A WEAR ISSUE, THIS IS A DESIGN OR PART DEFECT!!! *TR
Steering, Aug 19, 2014
ABOUT A MONTH AGO MY CARS POWER STEERING LOCKED UP AND I BARELY MADE IT TO A GARAGE THAT HAPPEN TO BE DOWN THE ROAD FROM MY WORK. THE MECHANIC TOLD ME HE DIDN'T HAVE THE FORD EQUIPMENT TO FIX THE PROBLEM, BUT ALSO LET ME KNOW THAT ALL HE COULD AND THEY(FORD DEALERSHIP) WOULD DO WAS TO RESET THE POWER STEERING ASSIST FAULT SYSTEM AND I WOULD RUN INTO THIS PROBLEM AGAIN. ABOUT TWO DAYS AGO MY GIRLFRIEND WAS DRIVING MY CAR AND THE STEERING WHEEL SUDDENLY LOCKED UP MID-TURN AND SHE BARELY MADE IT TO A PARKING LOT. SHE TURNED THE CAR OFF AND AFTER A FEW MINUTES TURNED THE CAR ON AND IT WORKED (THE LIGHT WAS OFF AND THE STEERING WHEEL TURNED EASILY). SHE MADE IT HOME SAFELY. THIS MORNING WHEN I WENT TO TURN MY CAR ON, THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND MY STEERING WHEEL WOULD NOT BUDGE. I READ IN THE MANUAL THAT THE POWER STEERING SYSTEM GETS TURNED OFF WHEN THERE IS A PROBLEM AND WILL NOT TURN ON AGAIN UNTIL TAKEN TO MECHANIC. CURRENTLY MY CAR IS SITTING IN MY DRIVEWAY GOING NOWHERE. I ALSO DID SOME RESEARCH AND TRIED TO RESET THE SYSTEM MYSELF, BUT DETACHING THE BATTERY PLUGS, WAITING AWHILE AND THEN REATTACHING THEM TO TRY TO "RESET" THE SYSTEM. THIS DID NOT WORK AS WELL. I ALSO READ AND FOUND THAT THIS PROBLEM WITH POWER STEERING IS TOO COMMON AMONG OTHER FORD FUSIONS, YET THERE HAS BEEN NO RECALL MADE. THIS NEEDS TO BE LOOKED INTO IMMEDIATELY. THERE ARE OTHER FORD CARDS THAT ARE HAVING RECALLS ON THE SAME ISSUE. *TR
Steering, Aug 16, 2014
DRIVING DOWN THE ROAD AT A NORMAL RATE OF SPEED BETWEEN 35 AND 65 MPH THE POWER STEERING JUST STOPS WORKING. NO WARNING OF ANY KIND. THIS HAPPENED SEVERAL TIMES IN THE PAST TWO YEARS. LUCKILY WE WERE ABLE TO PULL OVER TO THE SIDE OF THE ROAD WITHOUT INCIDENT SHUT THE CAR OFF , AND WHEN YOU RESTART THE CAR ALL THE LIGHTS IN THE DASH WOULD GO OUT AND POWER STEERING WOULD PRESUME. FINALLY ON AUG. 9 2014 IT STOPPED WORKING ALL TOGETHER AND HAD TO HAVE THE ELECTRONIC STEERING RACK REPLACED. THE DEALER TOLD ME THE FIRST TIME IT HAPPENED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. *TR
Steering, Suspension, Aug 16, 2014
WAS LEAVING THE MALL WITH MY SON AND MOTHER. GOT INTO MY CAR STARTED THE ENGINE AND RIGHT AWAY THE ALERT CAME ON STATING SERVICE ADVANCE TRAC SYSTEM AND POWER STEERING FAULT INDICATOR CAME ON ..... MY STEERING WHEEL WAS COMPLETELY STIFF... MADE IT VERY DIFFICULT TO MAKE A TURN... FIRST THING THIS MORNING I TOOK THE VEHICLE TO THE FORD DEALERSHIP APPRX 3 MILES FROM MY HOME..AND WAS TOLD THE REPAIR COST WAS APPRX 1500.00.... I CAME HOME AND RIGHT AWAY BEGAN REVIEW ALL THE FORUMS SHOWING MANY FORD OWNERS EXPERIENCING THIS ISSUES.... I DON'T UNDERSTAND HOW FORD HASN'T TAKEN ACTION.... THIS SHOULD BE RECALLED ASAP.... THE DANGER OF THIS RESULTING INTO AN AUTO ACCIDENT IS VERY HIGH.... *TR
Steering, Aug 15, 2014
I WAS CHECKING OUT YARD SALES. AS I WAS PULLING OVER TO THE CURB TO PARK MY CAR, THE CAR KILLED. THE STEERING WHEEL LOCKED UP. THE DISPLAY READ: POWER ASSIST STEERING FAULT. I MANAGED TO GET THE CAR IN PARK AND RESTARTED THE CAR. THE DISPLAY WAS GONE. I DID NOT EXPERIENCE THIS BEFORE TODAY. *TR
Steering, Aug 13, 2014
THE FIRST TIME, I SUDDENLY LOST POWER STEERING BUT WAS LUCKILY IN A PRIVATE PARKING AREA AND WAS ABLE TO STOP IMMEDIATELY. RESTARTING THE CAR SOLVED THE PROBLEM. THE SECOND TIME, I WAS EXITING A HIGHWAY ONTO A MAIN ROAD THAT WAS STRAIGHT. I WAS ABLE TO DRIVE UNTIL I WAS AT A RED LIGHT AND I RESTARTED THE CAR TO SOLVE THE PROBLEM. THE THIRD TIME WAS SCARY. I WAS ON A CURVY, BUSY ROAD WHEN ONCE AGAIN, I SUDDENLY LOST STEERING. I COULDN'T STOP AND STRUGGLED TO MANEUVER THE CAR THROUGH A CURVE WHEN I LUCKILY CAME TO A RED LIGHT. I ONCE AGAIN RESTARTED THE CAR TO SOLVE THE PROBLEM. I IMMEDIATELY DROVE MY CAR TO THE FORD DEALERSHIP BECAUSE I DID NOT FEEL MY CAR WAS SAFE TO DRIVE. THIS DEFECT COULD EASILY LEAD TO A SERIOUS ACCIDENT. THE REPAIR COST ME $1980.80 AND UPON COMPLAINING TO BOTH THE DEALERSHIP AND FORD, I COULD NOT RECOUP ANY OF THIS COST WHICH IS DUE TO A DEFECT OF THE VEHICLE. I WAS TOLD TO WAIT AND SAVE MY PAPERWORK IN CASE THERE IS A FUTURE RECALL. HOWEVER, THIS IS A SERIOUS, DANGEROUS DEFECT. WILL THEY WAIT UNTIL SOMEONE IS KILLED? THE AVERAGE MILEAGE ON THESE CARS FOR THIS TO HAPPEN SEEMS TO BE ABOUT 36,000 MILES WHICH MANY 2012 DON'T HAVE YET. I FEEL I SHOULD BE COMPENSATED FOR MY REPAIR AND I FEAR OTHERS MAY NOT BE A LUCKY AS I WAS. PLEASE URGE FORD TO RECALL THIS DEFECT BEFORE THESE CARS ARE INVOLVED IN ACCIDENTS WHICH MAY CAUSE BODILY INJURY OR DEATH. *TR
Steering, Aug 12, 2014
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *SMD THE DEALER INFORMED THE CONSUMER, THE ENTIRE POWER STEERING UNIT NEEDED TO BE REPLACED. *JB
Steering, Aug 9, 2014
WHILE PULLING DOWN MY DRIVEWAY LOST POWER STEERING. POWER STEERING ASSIST FAULT MESSAGE SHOWED ON DASHBOARD. HAD VEHICLE TESTED ON MACHINE AND THE FOLLOWING ERROR CODES. U-3000, C-200B AND C-200C. ALSO CHARGING SYSTEM WAS CHECKED AND WAS TOLD BAD DIODES IN ALTERNATOR. *TR
Steering, Aug 7, 2014
I WAS LEAVING WORK ON AUG 4, 2014. WHEN BACKING OUT OF MY PARKING SPACE I LOST POWER STEERING AND THE POWER STEERING FAULT MESSAGE APPEARED ON MY DASH. I PULLED BACK INTO MY PARKING SPOT, TURNED OFF MY CAR AND RESTARTED. EVERYTHING RESET AND WAS FINE. THIS MORNING, AUG 7, 2014, THE SAME THING HAPPENED AS I WAS BACKING OUT OF A PARKING SPOT AT DAYCARE FROM DROPPING MY TWO CHILDREN OFF BEFORE WORK. AS I PUT MY CAR IN REVERSE AND STARTED BACKING UP THE STEERING ONCE AGAIN WENT OUT AND I HAD TO REPARK, SHUT OFF MY CAR, AND RESET. THANKFULLY MY INCIDENTS OCCURRED AT A VERY LOW RATE OF SPEED, BUT NOW I'M SCARED THAT THIS WILL HAPPEN WHILE I HAVE MY CHILDREN IN THE CAR AND I'M DRIVING IN TRAFFIC. *TR
Electrical system, Exterior lighting, Service brakes, Aug 6, 2014
LEFT FOR WORK THIS MORNING AND FIRST TIME I USED MY RIGHT TURN SIGNAL, THE SIGNAL MADE THAT FAST CLICKING SOUND INDICATING THE VEHICLE HAD A BULB THAT NEEDED TO BE CHANGED. AFTER WORK I STOPPED BY AUTOZONE TO BUY A REPLACEMENT BULB. I REMOVED THE SOCKET FROM THE LENS, AND NOTICED THAT THE BULB IS MELTED INTO THE SOCKET. THE BULB CANNOT BE REMOVED FROM THE SOCKET. I THEN CHECKED THE DRIVERS SIDE REAR TAIL LIGHT BULB, AND THAT BULB IS ALSO MELTED INTO THE SOCKET. I TOOK MY CAR TO ART HILL FORD DEALERSHIP (WHERE I PURCHASED THE CAR), AND WAS TOLD THAT THIS WOULD NOT BE COVERED ON MY WARRANTY. I WAS TOLD I NEEDED TO MAKE AN APPOINTMENT TO HAVE A TECHNICIAN LOOK AT IT. I ASKED TO HAVE A TECHNICIAN PLEASE LOOK AT IT NOW BECAUSE I WAS CONCERNED ABOUT THE VEHICLE SAFETY. THE SERVICE REP SAID THAT COULD NOT HAPPEN BECAUSE THE TECHNICIANS WOULD HAVE TO BE PAID $56 JUST TO LOOK. I WAS SHOCKED, DISAPPOINTED, AND WORRIED. I MADE THE APPT. I ONLY HAVE APPROX 38500 MILES ON MY VEHICLE. THIS SHOULD BE COVERED UNDER WARRANTY OR RECALL. *TR
Steering, Aug 5, 2014
WAS DRIVING ON FREEWAY, GOING ON A CURVE (CURVING TO THE RIGHT) AT ABOUT 60 MPH, AND THE POWER STEERING WENT OUT. BELL SOUNDED, WARNING LIGHT LIT UP. I WAS ABLE TO GET OFF THE FREEWAY. TURNED OFF THE CAR AND TRIED TO FIND INFO/ADVICE IN OWNERS MANUAL-NONE. AFTER I RESTARTED, IT SEEMED FINE. HAPPENED AGAIN ABOUT A MONTH LATER, THIS TIME, WHILE CURVING TO THE LEFT. TURNED OFF, RESTARTED, SEEMS OKAY TODAY. SCARED TO DRIVE AND WON'T LET DAUGHTER DRIVE. *TR
Power train, Electrical system, Engine, Aug 3, 2014
WHILE DRIVING MY NEW FORD FUSION, ONLY 5 MONTHS SINCE PURCHASE, THE VEHICLE LOST POWER AND STALLED. WHEN I TOOK IT TO THE DEALER THEY COULD FIND NOTHING WRONG AND SAID WHAT'S THE ISSUE IT STARTED DIDN'T IT? THE SAME THING HAPPENED AGAIN IN MAY AND JULY OF 2014. IT IS A KNOWN ISSUE WITH FORD AND A CUSTOMER SATISFACTION WAS ISSUED TO REPLACE THE THROTTLE BODY, BUT THE DEALERSHIP WON'T DO SO BECAUSE NO CODE SHOWS UP WHEN I'VE TAKEN THE CAR IN AFTER EACH EPISODE. THIS IS A SAFELY ISSUE AND A KNOWN ISSUE. WHY NHTSA ALLOWED THEM TO GET AWAY WITH NOT DOING A RECALL IS BEYOND ME. IT IS UNSAFE DRIVING A VEHICLE THAT SUDDENLY LOSES POWER. IT SHOULD NOT MATTER THAT A CODE DOESN'T SHOW UP. WHAT HAPPENED BEFORE COMPUTERS? IT'S A KNOWN ISSUE AND IS HAPPENING SO IT SHOULD GET REPLACED. THANKFULLY I WASN'T DRIVING OVER 35 WHEN THIS OCCURRED, BUT WHAT ABOUT THE NEXT TIME IF I'M ON A HIGHWAY GOING 60? WHAT WILL IT TAKE - PEOPLE TO GET SERIOUSLY INJURED TO GET A TRUE RECALL? *TR