2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Vehicle speed control, Engine, Aug 1, 2014
WHILE DRIVING ON A MAJOR HIGHWAY AT A SET RATE OF SPEED THE CAR ACTED AS IF IT WAS TRYING TO SHIFT GEARS AND BUCKED, RPM'S WENT UP AND THEN BACK TO NORMAL. IT WENT TO THE DEALER AND THROTTLE BODY WAS REPLACED, A WEEK OR SO AFTERWARDS THE CAR STARTED TO DO THE SAME THING, BUT THIS TIME ALSO IN REVERSE. I TOOK IT BACK TO THE DEALER WHERE THEY STATED THAT NOTHING WAS WRONG BUT THEY ONLY PUT 4 MILES OF A TEST DRIVE ON THE CAR. LAST WEEK THE FUSION LEFT ME ON A MAJOR HIGHWAY JUST SHUTTING DOWN WITH NO WARNING AND I HAPPENED TO HAVE MY 2 YEAR OLD. I LEFT IT SIT ABOUT 30 MINUTES AND TURNED OVER THE IGNITION AND IT STARTED LIKE NORMAL. I WAS JUST THANKFUL TO GET HOME WITHOUT AND ACCIDENT. IT'S NOT SAFE... THE CAR LOOKS GREAT BUT ITS LIKE YOU TAKE YOUR LIFE INTO YOUR OWN HANDS DRIVING IT. *TR
Steering, Jul 31, 2014
MY 84 YEAR OLD MOTHER WENT TO START HER 2012 FORD FUSION AND ALL THE LIGHTS STARTED FLAKING AND YELLOW WARNING SIGN CAME UP ON THE DASHBOARD. SHE TOOK TO HER MECHANIC, WHO INFORMED HER TO HAVE IT PLACED ON A MACHINE TO FIND OUT THE PROBLEM. THE MACHINE SHOWED NOTHING AND LIGHT WAS BACK ON CORRECTLY. THE NEXT DAY, SHE TRIED TO DRIVE AND COULD NOT TURN HER STEERING WHEEL. SHE HAD IT TOWED TO FORD CAR DEALERSHIP NAMED[XXX] IN DYERSBURG, TN 731-285-2500 ONE WEEK AGO. AND FOUND OUT HER POWER STEERING ASSIST MODULE WENT OUT AND WORST PART HER MFG WARRANTY OF 36,000 HAD JUST WENT OUT. SHE HAD 36,744 MILES AND SHE DID NOT GET EXTENDED WARRANTY. THE DEALERSHIP WANT TO CHARGE HER $1800.00 TO FIX THIS ISSUE, WHICH SHE DOES NOT HAVE. I'VE BEEN READING THE INTERNET AND 1.4 MILLION FORD FUSIONS 20111 TO 2014 HAD RECALLS ON FAULTY POWER STEERING. BECAUSE MY MOM'S VIN NUMBER IS NOT PART OF THE RECALL, THEY ARE TRYING TO MAKE HER PAY. THIS IS A RECALL AND FORD NEEDS TO PAY FOR HER CAR. PLEASE HELP US. MY NAME IS [XXX]AND MY MOM'S NAME IS [XXX]. THIS IS A MAJOR CONCERN AND COMPLAINT AGAINST FORD, WHO'S ALWAYS ADVERTISING THE FORD FUSION AS THE NUMBER #1 CAR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Electrical system, Fuel/propulsion system, Jul 30, 2014
THERE HAVE BEEN FOUR INCIDENTS WITH THE CAR: *THE BATTERY HAD TO BE REPLACED IN LESS THAN A YEAR *THE CAR SHUT OFF ON THE INTERSTATE IN 60 MILES PER HOUR TRAFFIC *CAR TAKEN IN JUNE 2014 FOR A RECALL *LAST INCIDENT, CAR IS 2 YEARS OLD WITH 44,000 MILES, FRONT END FAILURE; PARTS NEEDED TO REPAIR INCLUDE LOWER CONTROL ARM AND TIE ROD ENDS AT A COST OF APPROXIMATELY $1500 I'VE CALLED FORD TO REPORT THE LATEST INCIDENT AND HAVE NOT HAD ANYONE TO CALL ME BACK TO DISCUSS THE CAR'S MALFUNCTIONS. FROM THE CUSTOMER SERVICE DEPARTMENT TO THEIR MANAGER, ALL I HAVE RECEIVED IS A PROMISE THAT I WOULD HEAR FROM SOMEONE WITHIN 24 HOURS OF THE NEXT BUSINESS DAY. THIS RUN AROUND HAS GONE ON FOR THE PAST WEEK. *TR
Suspension, Power train, Other or unspecified, Jul 29, 2014
HAIL DAMAGE, PAINTLESS DENT REPAIR, COULD BE REASON FOR UNEXPLAINED TIRE TREAD WEAR, AND/OR KNOCKING SOUND WHEN BACKING UP AND TURNING. MY FUSION IS STILL UNDER WARRANTY. PLEASE ADVISE WITH ANY INFORMATION THAT MAY BE HELPFUL.
Steering, Jul 29, 2014
ON TWO OCCASIONS THE POWER STEERING ON OUR 2012 FORD FUSION HAS FAILED WITH NO WARNING. EACH TIME THE SPEED HAS BEEN UNDER 35 MPH, AFTER COMPLETING A TURN, AND IT WAS NOT DIFFICULT TO GET OUT OF THE WAY OF TRAFFIC WHILE COASTING TO A STOP. EACH TIME THE ADVANCE TRACK WARNING LIGHT CAME ON ALONG WITH A SIMILAR MESSAGE FOLLOWED ALMOST IMMEDIATELY BY AN ENGINE SHUT DOWN. ON RESTARTING THE ENGINE EVERY THING RETURNED TO NORMAL. THE FORD DEALER SAID THEY DID NOT KNOW WHAT WAS WRONG BUT COULD REPLACE THE STEERING GEAR ($1575.00 FOR PARTS). THIS IS A DANGEROUS ISSUE WITH A MAJOR COMPONENT OF THE VEHICLE THAT FORD SHOULD EXCEPT RESPONSIBILITY FOR. IF THIS HAD HAPPENED AT HI WAY SPEED WITH OUR GRANDCHILDREN IN THE BACK SEAT THE INCIDENT MAY HAVE ENDED DIFFERENTLY. *JS
Vehicle speed control, Jul 28, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE JERKED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE PART WAS UNAVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 54,000.
Steering, Jul 23, 2014
POWER STEERING FAILURE WHILE DRIVING. *TR
Fuel/propulsion system, Jul 22, 2014
WIFE WAS TURNING OFF HI WAY ENGINE DIED TWO CHILDREN IN THE CAR TOWED IT TO DEALER THEY SAID IT WAS THE INJECTOR FUSE. *TR
Steering, Jul 21, 2014
WHILE ACCELERATING ONTO HIGHWAY, THE STEERING WHEEL LOCKED UP AND LIGHTS ON DASHBOARD CAME ON SAYING "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." CAR WAS PULLED OVER TO SIDE OF ROAD, TURNED IGNITION OFF AND RESTARTED CAR. THIS HAS HAPPENED 4 TIMES TOTAL, TWICE WITHIN THE LAST 48 HOURS. THE OTHER TIMES WERE AT LOWER SPEEDS WHILE TURNING INTO PARKING SPOTS. EACH TIME ONCE THE CAR WAS RESTARTED, THE STEERING BEGAN WORKING AGAIN. *TR
Steering, Power train, Jul 21, 2014
I WAS DRIVING TO WORK THIS MORNING, GOING 65MPH WHEN A CHIME GOES OFF. THERE IS AN AMBER LIGHT ON THE DASH AND WORDS ARE UNDER THE SPEEDOMETER SAYING "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I WAS ON A STRAIGHT STRETCH OF I-35, SO I DIDN'T REALIZE HOW BAD IT WAS UNTIL I CAME TO MY EXIT RAMP. IT WAS VERY STIFF. AT THE BOTTOM OF THE RAMP I NEEDED TO MAKE A SERIES OF MUCH SHARPER TURNS AND THAT'S WHEN I REALIZED HOW BAD IT WAS. I STOPPED AT A LIGHT AND PULLED OUT MY PHONE AND TOOK PICTURES OF WHAT IT WAS SHOWING. WHEN I GOT INTO WORK, I SENT THE PICTURE TO MY DEALER, WHO SAID THEY COULD LOOK AT IT, BUT THAT WAS AS FAR AS THEY WOULD COMMIT. I HAVE OWNED THE CAR FOR 20 DAYS AND OF COURSE THE 3/36,000 EXPIRED 2000 MILES AGO. I TURNED TO THE INTERNET AND FOUND QUITE A FEW COMPLAINTS ABOUT THIS SAME THING WITH NUMEROUS YEARS OF THE FUSION. IT APPEARS THAT A SHORT TERM FIX IS TO SHUT OFF THE CAR AND WHEN STARTED AGAIN, THE PROBLEM DISAPPEARS, BUT MAY OR MAY NOT POP UP AGAIN. NOT EXACTLY REASSURING, FORD MOTOR COMPANY. HOW MANY COMPLAINTS DOES IT TAKE FOR SOMETHING TO BE DONE ABOUT THIS? A CAR WITH 38,000 MILES HAVING AN ISSUE THAT COULD BE LIFE THREATENING SEEMS COMPLETELY UNACCEPTABLE IN THIS DAY OF CAR COMPANIES KNOWING ABOUT PROBLEMS, YET DOING NOTHING AND THEN PAYING THE CONSEQUENCES LATER. DO THE RIGHT THING, FORD MOTOR COMPANY, AND FIX THIS FOR THOSE OF US WHO CHOSE TO BUY YOUR PRODUCT AND PUT OUR FAITH INTO YOU DELIVERING A QUALITY, RELIABLE AND SAFE VEHICLE. I OWNED A 2005 HYUNDAI THAT I PUT OVER 270,000 MILES ON AND THE ONLY ISSUE WAS TO REPLACE A CLUTCH. I WAS GOING TO GO WITH HYUNDAI AGAIN, BUT I THOUGHT SINCE FORD DIDN'T PARTICIPATE IN THE BAILOUT, I WOULD GO AMERICAN. AM I GOING TO REGRET THAT DECISION? *TR
Steering, Jul 21, 2014
I WAS DRIVING ON THE HIGHWAY HEADING HOME FROM WORK. AND OUT OF NO WHERE THE POWER STEERING ON MY CAR WENT BAD. THE ADVANCE TRAC LIGHT CAME ON AND POWER STEERING SERVICE LIGHT CAME ON. IT WAS NEARLY IMPOSSIBLE TO STEER TO SAFETY. I ALMOST GOT INTO AN ACCIDENT AND SLIGHTLY HIT THE SIDE OF THE HIGHWAY WALL. ITS A BIG PROBLEM AND I AM NO LONGER FEELING SAFE TO DRIVE IN MY CAR EVER AGAIN. IT WAS A BIG SCARE! *TR
Steering, Jul 18, 2014
I BOUGHT THE CAR WITH 59000 MILES ON IT USED SO IN THE COURSE OF 10000 MILES I'VE HAD THIS PERSISTENT PROBLEM HAPPEN MULTIPLE TIMES. THE STEERING WHEEL LOCKED UP AND AN ALERT SOUNDED AND LIGHTED UP SAYING "ADVANCETRAC" AND "POWER STEERING ASSIST FAULT" EVERYTHING I'VE RESEARCHED HAS INDICATED ALOT OF WORK AND MONEY SHOVED INTO THIS VERY DANGEROUS ISSUE. THERE'S SO MANY COMPLAINTS I'VE SEEN WITH THIS ONE PROBLEM THAT IT NEEDS TO BE RECALLED. IT'S INCREDIBLY DANGEROUS, IT'S LOCKED UP ON AN OFF RAMP MULTIPLE ROADWAYS AND MY DRIVEWAY. I HAVE A 1 YEAR OLD BABY IN THE CAR AT ALL TIMES AS WELL. GET THIS PROBLEM FIXED FORD. I SHOULDN'T HAVE TO FORK OVER TWO GRAND IN A BRAND NEW CAR BECAUSE OF AN ISSUE THIS BIG. MY WARRANTY HAS EXPIRED LESS THEN A YEAR AGO AND AS SOON AS IT DID I HAD MULTIPLE PROBLEMS. *TR
Air bags, Seat belts, Structure, Jul 17, 2014, crash
I WAS WEARING MY SEAT BELT HIT HEAD ON DRIVER FRONT BY ANOTHER DRIVER GOING APPROX 45MPH, CLEAR CONDITIONS. COLLISION FORCED OFF ROAD AND I HIT PARKED SUV WITH MY FRONT PASSENGER FRONT. NO AIRBAG DEPLOYMENT OCCURRED DURING EITHER HIT, SELF BELT DID NOT LOCK, I WAS FORCED UPWARD HITTING MY HEAD ON INSIDE ROOF HANDLE ABOVE DRIVER DOOR, THEN THROWN FORWARD HITTING MY CHIN ON STEERING WHEEL. I WAS KNOCK UNCONSCIOUS FOR 3-4 MINUTES, FRACTURED FRONT TOOTH, DISLOCATED JAW, SUFFERED OPTIC NERVE INJURY, CONCUSSION, BACK AND NECK INJURIES. I WAS TRANSPORTED TO THE HOSPITAL. THE INITIAL BODY SHOP REPORT DID INDICATE THE AIR BAG MODULES HAD TO REPLACED. THE VEHICLE WAS TOTALED AFTER IT WAS DETERMINED THE REPAIRS COST MORE THAN THE VEHICLE WAS WORTH. DAMAGE INCLUDE ENTIRE FRONT END, HOOD, BROKEN, WINDSHIELD, RADIATOR, ENGINE, UNDERBODY, DRIVER DOOR, REAR DOOR REAR BUMPER AND ROOF. AIR BAGS WERE STILL INTACT. PICTURES WERE TAKEN AT ACCIDENT SCENE, TOWING FACILITY AND AT SALVAGE YARD. I STILL SUFFER FROM THE INJURIES AND AM CURRENTLY ON SSI UNABLE TO WORK. *TR
Steering, Jul 16, 2014
WHILE HIGHWAY DRIVING AS I WAS ATTEMPTING TO SWITCH LANES ON A CONGESTED AREA, THE STEERING WHEEL LOCKED UP AND A WARNING SAYING ELECTRIC POWER STEERING FAULT LIT UP AND I WAS UNABLE TO TURN THE WHEEL. AFTER I MANAGED TO MAKE IT ONTO THE SHOULDER AND TURNED THE CAR OFF AND THEN ON AGAIN, THE FAULT HAD RESET AND I WAS ABLE TO ONCE AGAIN TURN THE WHEEL. TOOK TO DEALER AND WAS TOLD THERE WAS NO CODE AND THAT I HAD TO COME BACK IF IT HAPPENED AGAIN. *TR
Steering, Jul 14, 2014
WE HAD JUST PURCHASED THE CAR IN MARCH. WE WERE DRIVING HOME ONE EVENING FROM THE STORE, WITHIN A COUPLE OF WEEKS OF THE PURCHASE, AND THE POWER STEERING JUST WENT OUT. WE WERE ABLE TO GET THE CAR TO THE HOUSE. WHEN WE TURNED IT OFF AND BACK ON LATER THE POWER STEERING WAS BACK. THIS HAS HAPPENED 3 DIFFERENT TIMES. TOOK IT TO THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN RESET. NOW AGAIN THIS MORNING THE STEERING IS COMPLETELY OUT AGAIN AND WILL NOT RESET. WE PURCHASED EXTENDED WARRANTY, THINKING WE HAD PEACE OF MIND, BUT WAS TOLD THAT IT DOES NOT COVER THIS, AS WE WERE ONLY SOLD THE POWERTRAIN WARRANTY, WHICH AGAIN WE WERE NOT TOLD. DEALERSHIP SAID THAT'S ALL WE COULD AFFORD. THIS IS APPALLING AND NEEDS TO BE RECALLED BEFORE SOMEONE GETS HURT DUE TO AN ACCIDENT. I WOULD NOT HAVE BEEN ABLE TO STEER THE CAR DUE TO A BAD ARM. SOMEONE NEEDS TO DO SOMETHING. *TR
Steering, Electronic stability control (ESC), Jul 11, 2014
THE ADVANCE TRAC POWER STEERING ON MY 2012 FORD FUSION CUT OUT IN THE MIDDLE OF A LEFT HAND TURN LEAVING A TRAFFIC LIGHT. IT HAD DONE THIS ONCE BEFORE, A YEAR PRIOR AT AROUND 34000 MILES WHILE IT WAS STILL UNDER WARRANTY, AND THE DEALERSHIP SENT ME AWAY TELLING ME IT WAS AN ISOLATED INCIDENT AS THE STEERING RECOVERED WHEN I TURNED THE VEHICLE ON AND OFF. THIS TIME, WHEN I RESET IT, IT CUT OUT AGAIN DRIVING THROUGH THE PARKING LOT AT THE SHOPPING CENTER I WAS AT LESS THAN 500 YARDS TRAVELED LATER. THIS TIME WHEN I TOOK THE VEHICLE IN FOR REPAIR THEY ACKNOWLEDGED THE ISSUE WAS REAL AND CLAIM THE ENTIRE STEERING COLUMN NEEDS REPLACED OR THIS WILL CONTINUE TO HAPPEN. THEY WILL NOT COVER IT UNDER WARRANTY DESPITE THE FACT I HAD MADE A CLAIM RELATED TO THIS EXACT ISSUE WHILE IT WAS UNDER WARRANTY PREVIOUSLY. THE STEERING HAS THANKFULLY ONLY CUT OUT FOR ME AT LOW SPEEDS AND IN PLACES I WAS ABLE TO QUICKLY AND EASILY PULL OVER EVEN WITHOUT POWER STEERING. IF THIS WERE TO OCCUR AT HIGHER SPEEDS OR IN PLACES I WAS LESS ABLE TO PULL OVER I AM NOT SURE I COULD HAVE MANEUVERED THE VEHICLE SAFELY FOR ANY EXTENDED AMOUNT OF TIME. *TR
Steering, Jul 11, 2014
DRIVING DOWN A BUSY HIGHWAY ONE EVENING, AN INDICATOR RECOMMENDING SERVICE ON THE POWER STEERING SYSTEM LIT UP. THERE WERE NO EXTREME SPEEDS OR ACCIDENTS. CAR BECAME TOO DIFFICULT TO STEER. FORD DEALERSHIPS HAVE MENTIONED THAT THIS IS A COMMON ISSUE, REQUIRING A REPLACEMENT RACK AND PINION SYSTEM. SHOULD BE A RECALL- SINCE STEERING IS ESSENTIAL IN ORDER TO AVOID ACCIDENTS, DAMAGE AND INJURY. *TR
Steering, Jul 11, 2014
I WAS COMING TO A STOP AT A TRAFFIC LIGHT AND THE POWER STEERING FAULT CAME ON AND ALSO THE ADVANCE TRAC SERVICE LIGHT LEAVING ME WITH NO POWER STEERING. THIS HAS HAPPENED NUMEROUS TIMES OVER THE COURSE OF ABOUT A MONTH NOW. TURNING THE CAR OFF FOR ABOUT 15 SECONDS AND RESTARTING SEEMED TO REBOOT AND FIX THE PROBLEM FOR THE TIME BEING WHEREAS OTHER TIMES I WOULD HAVE TO TURN MY VEHICLE OFF 2-3 TIMES AND RESTART BEFORE THE PROBLEM WAS FIXED. NOW THE POWER STEERING HAS GONE COMPLETELY OUT AND TURNING THE CAR OFF AND RESTARTING DOES NO GOOD. I ONLY HAD THE CAR ABOUT 7 MONTHS AND WAS NOT INFORMED ABOUT THIS. POWER STEERING IS A VERY IMPORTANT COMPONENT TO DRIVING A CAR AND WITH THIS BEING FAULTY IS VERY DANGEROUS AS IF I WERE ON THE HIGHWAY GOING AT A MUCH HIGHER RATE OF SPEED AND THE POWER STEERING GO OUT COULD HAVE BEEN FATAL BIT ONLY TO ME BUT MY DAUGHTER AND GRADSON AS WELL. THIS CERTAINLY IS A HUGE PROBLEM THAT THE MANUFACTURER NEEDS TO CORRECT AS THEY ARE PUTTING MANY FAMILIES LIVES AT RISK. SO THIS SHOULD BE THE RESPONSIBILITY OF THE COMPANY TO CORRECT THIS ISSUE FREE OF CHARGE TO THEIR CUSTOMERS AND REALLY GET THE BALL ROLLING ON DOING A RECALL ON THE POWER STEERING IN ALL 2012 FORD FUSION'S. THIS IS SO DANGEROUS AND I DON'T DRIVE IF I DON'T HAVE TO UNTIL I CAN AFFORD TO GET IT FIXED AND AGAIN THESE EXPENSES SHOULDN'T BE COMING OUT OF MY POCKET! *TR
Steering, Jul 9, 2014
THE CAR LOST POWER STEERING WHILE MERGING WITH TRAFFIC ON THE FREEWAY. A "POWER STEERING ASSIST FAULT" & "SERVICE ADVANCETRAC" ERROR SHOWED UP ON THE DASHBOARD. VERY DANGEROUS SITUATION LOSING POWER STEERING IN TRAFFIC. TOOK TO DEALER AND WAS INFORMED THEY NEEDED TO REPLACE THE ENTIRE ELECTRIC POWER STEERING RACK FOR $1,813. DID SOME RESEARCH ONLINE AND IT SEEM THIS IS A COMMON PROBLEM WITH THIS VEHICLE. SEVERAL OTHER MODELS WERE RECALLED FOR THIS SAME PROBLEM BUT NOT THE FUSION. SEEMS LIKE THIS IS A MAJOR PROBLEM THAT SHOULD BE THE MANUFACTURER'S RESPONSIBILITY. *TR
Steering, Jul 9, 2014
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 61,000.
Steering, Jul 7, 2014
DRIVING ON FREEWAY AT 65MPH AND SUDDENLY POWER STEERING WARNING LIGHT CAME ON WITH MESSAGE SAYING SERVICE REQUIRED. DROVE HOME SAFELY, BUT AFTER STOPPING AND RESTARTING, POWER STEERING DID NOT WORK AT ALL. TOOK IT INTO MECHANIC AND WAS TOLD POWER STEERING GEAR NEEDS TO BE REPLACED. HAD THE SAME WORK DONE LAST YEAR AS WELL AS REPLACING CONTROL ARMS FOR THE SAME ISSUE. CAR NEARLY IMPOSSIBLE TO DRIVE WHEN POWER STEERING SHUTS DOWN. *JS
Steering, Electrical system, Jul 6, 2014
I PURCHASED MY 2012 FORD FUSION ABOUT 4 MONTHS AGO FROM A FAMILY MEMBER WHO HAD NO PROBLEMS WITH THE CAR SINCE OWNING IT NEW. SINCE THAT TIME I HAVE HAD AN ALERT COME ON WHEN I AM DRIVING THAT READS "POWER STEERING FAILURE" AND THE STEERING WHEEL BECOMES REALLY HARD TO TURN. IT HAS HAPPENED TO ME TWICE AND MY WIFE ONCE. WHEN I STOP THE CAR AND TURN THE IGNITION SWITCH OFF AND THEN START THE CAR BACK UP THE SYSTEM IS RESET AND THE WARNING IS NOT DISPLAYED ANY LONGER AND THE POWER STEERING WORKS ONCE AGAIN. THIS IS VERY DANGEROUS AS MY WIFE HAD A VERY HARD TIME TURNING THE WHEEL TO GET THE CAR OFF THE INTERSTATE WHEN IT HAPPENED TO HER. I TOOK THE CAR INTO MY REGULAR MECHANIC WHO COULD NOT DIAGNOSE THE PROBLEM (HE DROVE IT AROUND A LONG TIME) AND HE RECOMMENDED THAT I TAKE IT IN TO THE FORD DEALER. THE FORD DEALER TOLD ME THAT IT WAS A PROBLEM WITH THE RACK AND PINION AND THAT IT WOULD COST $1700 TO GET IT REPLACED. I REFUSED THE REPAIR BECAUSE I READ ON THIS BOARD THAT THIS HAS BEEN A PROBLEM WITH THE 2012 FUSIONS AND THAT OTHERS THAT HAVE TAKEN THEIR CAR IN TO GET THIS PROBLEM FIXED, PAID THE MONEY FOR THE REPAIR, BUT STILL HAD THE SAME ALERT COME ON AFTER THE "REPAIR." IT SOUNDS LIKE AN ELECTRICAL PROBLEM TO ME THAT IS RESET WHEN THE CAR IS TURNED BACK ON. I EXPECT THERE TO BE A RECALL ON THIS PROBLEM AS THIS COULD BE VERY DANGEROUS. MY CAR ONLY HAS 81,000 MILES ON IT. *JS
Steering, Jul 4, 2014
WHEN I WAS DRIVING MY 2012 FORD FUSION, I LOST CONTROL OF THE STEERING WHEEL SUDDENLY. A MESSAGE SHOWING "POWER STEERING ASSIST FAULT" POPPED UP ON THE DASHBOARD. THE WHEEL BECAME STIFF AND UNABLE TO TURN. I HAD TO STOP MY CAR AND RESTARTED IT. THE MESSAGE WAS GONE AND I WAS ABLE TO DROVE IT BACK HOME. LUCKILY IT HAPPENED WHEN THERE WAS NO OTHER CARS. I PROBABLY WOULD HAVE BEEN KILLED IF IT HAD HAPPENED ON AN EXPRESSWAY. IT IS DEFINITELY A MAJOR SAFETY ISSUE AND REQUIRES A RECALL! *TR
Steering, Jul 3, 2014
WELL I BOUGHT THIS CAR IN APRIL OF 2014 AND THE POWER STEERING WILL SHUT OFF WHILE YOU ARE DRIVING IT HAPPENED ON THE INTERSTATE WHILE I WAS DRIVING AT 65 MPH AND IT IS HARD TO CONTROL.IT HAS HAPPENED 4 TIMES SINCE THEN ONCE WHEN MY WIFE WAS DRIVING AND SHE WAS TURNING INTO A PARKING LOT AND SHE IS A SMALL WOMAN AND SHE WAS SCARED TO DEATH TO DRIVE IT ANYMORE . I BOUGHT THIS CAR FOR MY 17 YEAR OLD DAUGHTER BUT I HAVE NOT LET HER DRIVE IT YET DUE TO THIS I HAVE LOOKED AT SOME FORUMS WITH COMPLAINT'S AND THERE ARE HUNDREDS OF THEM I THINK THIS IS A SAFETY ISSUE AT LEAST FOR ME IT IS I DON'T WANT MY DAUGHTER IN A CRASH FOR IT PLEASE HELP US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Jul 2, 2014
I WAS APPROACHING A RED LIGHT, WHEN I HEARD A "POP" AND SUDDENLY I COULD NOT STEER MY CAR ANYMORE. I WAS ABLE TO STOP THE CAR, BUT I WAS STRANDED IN THE MIDDLE OF THE ROAD BLOCKING TRAFFIC. THE CAR COULD ONLY BE MOVED BY A TOW TRUCK. AFTER ACCESSING THE SITUATION, IT TURNED OUT TO BE MY POWER STEERING UNIT HAD JUST SNAPPED INTO. THE GOOD LORD WAS WITH ME!!!! HAD I BEEN ON THE INTERSTATE WHERE I WOULD HAVE BEEN MOVING AT A HIGHER RATE OF SPEED, MY WIFE AND SON MIGHT POSSIBLY BE ATTENDING MY FUNERAL RIGHT NOW!!!! *TR