2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Air bags, Seat belts, Apr 10, 2019
THE DRIVERS SEATBELT LIGHT AND WARNING TO NOT WORK AND IT HAS TRIPPED THE AIRBAG LIGHT. YOU HAVE RECALLED SOME FORD FUSIONS FOR THIS EXACT PROBLEM. YET I AM HAVING THAT EXACT PROBLEM AND YOUR SAYING IT WASN'T MY VIN. NOT QUITE GETTING WHY
Engine, Apr 9, 2019, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT RECOGNIZED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER ONTO THE SHOULDER. WHEN THE CONTACT OPENED THE HOOD, SOMETHING FELL FROM THE ENGINE ONTO THE GROUND AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 16,000.
Suspension, Power train, Electrical system, Apr 8, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THE TRANSMISSION NEEDED TO BE RESET. IN ADDITION, THE FRONT LOWER CONTROL ARMS ON BOTH SIDES OF THE VEHICLE DETACHED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,973.
Steering, Apr 8, 2019
POWER STEERING STOPPED WORKING. THERE ARE NUMEROUS RECALLS FOR THIS BUT APPARENTLY NOT ON THIS VIN BECAUSE IT IS A 8/2012 BUILD. BUT IT IS THE SAME PROBLEM THEY HAVE WITH OVER 400,000 OTHER FUSIONS. WE WERE TURNING AROUND IN A PARKING LOT WHEN THE STEERING SUDDENLY BECAME VERY DIFFICULT. THE LIGHT TO CHECK POWER STEERING HAD BEEN ON FOR 5 MINUTES PRIOR TO THE FAILURE.
Fuel/propulsion system, Apr 6, 2019
AFTER I DRIVE THE CAR, AND TURN IT OFF, THEN COME BACK 30-45 MINUTES LATER, AND START THE CAR UP, THE ENGINE SHUTS OFF OR I DRIVE IT 200FT., THE CAR SHAKES VIOLENTLY, AND THEN TURNS OFF. THIS HAS HAPPENED TO ME WHILE PARKED AND WHILE MOVING IN BUMPER TO BUMPER TRAFFIC. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST FEW MONTHS. THE ISSUE SEEMS TO ONLY HAPPEN WHEN THE CAR IS STATIONARY OR MOVING AT LOW SPEEDS.
Power train, Structure, Apr 5, 2019, crash
THE SHIFTER CABLE BUSHING FAILED,CAUSING INACCURATE GEAR SELECTION,RESULTING IN CAR ROLLING DOWN MY DRIVEWAY, CROSSING THE STREET AND CRASHING INTO MY NEIGHBORS TREE. DAMAGE INCLUDED THE REAR BUMPER, THE TREE, NO ONE WAS HURT BUT IT COULD HAVE BEEN A LOT WORSE. FORD HAS A RECALL FOR THE SAME YEAR, AND MODEL, BUT INSIST THAT MY CAR IS NOT IN THE LIST. THIS INCIDENT HAS COST TO DATE ALMOST A THOUSAND DOLLARS TO FIX. THE LOSS OF CONFIDENCE REGARDING THE SAFETY OF THIS VEHICLE CANNOT BE MONETIZED.
Steering, Apr 3, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING FAILED. THE CONTACT HAD TO USE FORCE TO STEER THE VEHICLE AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AIRPORT FORD (8001 BURLINGTON PIKE, FLORENCE, KY 41042, (859) 371-4750) DIAGNOSED AND REPAIRED THE STEERING BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Seat belts, Apr 2, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR SEAT BELTS LOCKED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA (951) 471-4100) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 93,000. *DT CONSUMER STATED HAD THE FRONT SEATBELT REPAIRED.*JB
Other or unspecified, Engine, Fuel/propulsion system, Apr 2, 2019
FORD FUSION 2013 WHILE DRIVING FUEL GAS CAP WILL MAKE A NOISE OF AIR COMING OUT, IF IT CONTINUES THE CAR WILL TURN OFF EVEN WHEN DRIVING OR STATIONARY ON BOTH HIGHWAY AND STREET HAS HAPPENED MORE THAN 4 TIMES FORD AGENCY SAID THEY WILL NOT FIX IT
Electrical system, Apr 1, 2019
MY VEHICLE HAD A RECALL ON IT IN 2016 FOR THE DOOR LATCHES NOT WORKING. THE LATCHES WERE SUPPOSEDLY ALL REPLACED AT THE DEALERSHIP AFTER THE RECALL. IN SEPTEMBER OF 2018,I OPENED MY BACK DOOR AND TRIED TO CLOSE IT AND IT WOULD NOT LATCH AGAIN. I HAD TO ROPE MY DOOR SHUT TO GET IT TO THE DEALERSHIP AND THE SUPPOSEDLY PUT ANOTHER LATCH ON THAT DOOR. ON FRIDAY MARCH 29 I WAS DRIVING HOME FROM WORK AND MY DRIVER SIDE DOOR UNLATCHED ON ITS OWN AGAIN. I TRIED TO SHUT IT AS I WAS DRIVING AND HAD TO STOP ON THE SIDE OF THE HIGHWAY. I TOOK IT TO THE NEAREST FORD DEALERSHIP TO ME AND THEY TOLD ME I WOULD HAVE TO PAY FULL PRICE FOR THE RECALL. THE DEALERSHIP I GOT THE CAR AT IS TOO FAR SO I CALLED THEM TO HAVE IT TOWED THERE BUT THEY WOULD NOT HONOR THE RECALL. ON THE MORNING OF APRIL 1 I SPOKE WITH FORD CUSTOMER CARE AND THAT THERE IS NOTHING THAT THEY CAN DO. MY CAR IS UNDRIVEABLE AND FORD WILL NOT HELP WITH THE PROBLEM. FORD EXPECTS ME TO PAY $600 EVERY 6 MONTHS WHEN THEIR RECALLED PARTS STOPPED WORKING OR NOT DRIVE MY CAR AT ALL. MY DOOR FLUNG OPEN WHILE I WAS ON THE ROAD AND THAT IS EXTREMELY DANGEROUS AS I COULD HAVE FALLEN OUT OR HIT SOMEONE AND CAUSED A WRECK.I BELIEVE IT IS VERY DANGEROUS TO DRIVE MY CAR IN ITS CURRENT CONDITION. MY DOOR HAS TO BE ROPED SHUT SO THAT NO ONE WILL TRY TO STEAL MY CAR OR SOMETHING OUT OF MY CAR. THE DOOR WILL NOT EVEN STAY CLOSED DUE TO THE WIND. THE RECALL MAY HAVE BEEN DONE BUT THE PROBLEM STILL REMAINS.
Steering, Apr 1, 2019
I WAS DRIVING ON A HIGHWAY AND ABOUT TO CROSS A BRIDGE WHEN THE STEERING WHEEL WOULD NOT TURN WITHOUT CONSIDERABLE STRENGTH.
Engine, Fuel/propulsion system, Mar 28, 2019
HELLO, ON 03/14/2019 I CHATTED FORD ON MY NUMEROUS RECALLS ON MY 2013 FORD FUSION. I WAS GIVEN CASE# (XXXXX) AND TOLD TO TAKE TO A FORD DEALERSHIP FOR ASSESSMENT ON PRIOR RECALL REPAIRS. IN 2017 WE HAD A COOLANT RECALL AND WAS TOLD BY DAVE LITTLETON FORD IN SMITHVILLE, MO. THAT WE HAD ANTI-FREEZE ALL OVER OUR ENGINE AND THEY HAD TO REPLACE THE WHOLE ENGINE. WE NEVER HAD ANY PROBLEMS OR SIGNS THAT IT HAD A COOLANT PROBLEM? WE TOOK IN BECAUSE WE GOT THE RECALL NOTICE. MY CAR HAS NEVER RAN RIGHT SINCE. IT IDLES FAST ETC. IN DECEMBER OUR FLEX PLATE CRACKED, NOW 3 MONTHS LATER IT CRACKED AGAIN. OUR MECHANIC SAYS THE ENGINE DOES NOT APPEAR TO HAVE BEEN LINED UP CORRECTLY WITH THE TRANSMISSION AND WE WILL CONTINUE TO HAVE ISSUES BECAUSE OF THE SHOTTY MECHANICAL WORK DONE BY DAVE LITTLETON FORD. WE HAVE TAKEN TO GARY CROSSLEY FORD IN KC, MO. THEY ALSO AGREE THERE IS SHOTTY MECHANICAL WORK DONE TO THE ENGINE REPAIR DUE TO RECALL? WE HAVE BEEN 2 WEEKS WITH NO WORD ON HOW THIS ISSUE IS GOING TO BE RESOLVED AND ARE WITHOUT A CAR? I NEED SOME ANSWERS? THE ENGINE WAS NOT ALIGNED CORRECTLY AND SEALANT WAS PUT IN PLACES IT SHOULD NOT HAVE BEEN WHEN REPLACED. I AM NO MECHANIC BUT THEY HAVE SUBMITTED IN THE CLAIM THEY ARE SENDING IN WITH GREATER DETAIL CANDICE SAYS:THE REASON I AM ASKING THESE QUESTIONS IS BECAUSE WE ARE NOT ABLE TO VIEW CLAIMS ENTERED BY THE DEALER. I WANT TO UNDERSTAND WHAT IT IS THAT THEY WERE WAITING FOR. SO, THEY CAN COMPLETE THE REPAIR, THEY ARE JUST WAITING FOR FORD TO SAY IT CAN BE DONE UNDER THE RECALL, IS THAT CORRECT? AMY SAYS: YES IF I WAS NOT SOLD A CAR WITH A FAULTY PART I WOULD NOT HAVE HAD COOLANT ALL OVER MY ENGINE TO HAVE TO BE REPLACED. IF AN APPOINTED FORD MECHANIC HAD CORRECTLY REPLACED ENGINE I WOULD NOT BE IN THIS SITUATION? FORD CONTINUES TO CLOSE CLAIMS AND IGNORE ISSUES! CASE#(XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Mar 27, 2019
THE PASSENGER REAR DOOR ALL OF A SUDDEN WON'T LATCH. THERE HAVE BEEN 2 RECALLS REGARDING THE SITUATION AND I DON'T HAVE PAPER WORK BUT THEY SAID I TOOK IT IN FOR THE RECALL IN 2016. IF ANOTHER RECALL WAS ISSUED I'M 2017 REGARDING THE SAME SITUATION WHY WOULD MY REPAIR NOT BE UNDER THE RECALL?
Electronic stability control (ESC), Mar 27, 2019
RECENTLY WHEN I SLOW DOWN TO STOP AND THEN PRESS MY BRAKES, THE CAR OCCASIONALLY PROPELS FORWARD.
Engine, Mar 26, 2019
WHEN THE CAR IS WARM, THE VEHICLE WILL STALL EVERY TIME WHEN RESTARTED AFTER IT WAS TURNED OFF FOR LESS THAN AND HOUR. LOSES ALL THROTTLE RESPONSE, HAVE HAD A FEW SCARES WHEN TURNING ONTO A BUSY ROAD AND VEHICLE STALLS. NO CHECK ENGINE LIGHT
Structure, Other or unspecified, Mar 24, 2019
WHEN IT RAINS I GET A PUDDLE OF WATER IN THE DRIVER AND PASSENGER SEAT FLOOR BOARDS..WE CANNOT FIND WHERE THE WATER IS COMING FROM. THE DEALERSHIP IS SAYING IT'S COMING FROM A FAULTY SEAL AROUND THE WINDSHIELD.IT HAPPENS WHEN IN MOTION AND WHEN STATIONARY.
Steering, Electrical system, Electronic stability control (ESC), Mar 22, 2019
HAVE NOT BROUGH TO DEALER YET, HOWEVER ALL MY LIGHTS LIT UP AND HAVE NOT TURNED OF SO FAR. ADVANCETRAC, BLINDSPOT, REAR CAMERA ASSIST, ABS, ETC.. BASICALLY ALL MY ASSIST HAVE COME ON. SINCE THEY HAVE COME ON MY STEERING HAS BEEN TOUGH, AS IF THE ELECTRICAL ASSIST WAS DISABLED BECAUSE ITS COMBINED WITH THE ABS SYSTEM. ACCORDING TO A YOUTUBE VIDEO POSTED ONLINE, THE PROBLEM IS A CORRODED OR MALFUNCTIONING WIRE IN THE ABS DRIVER (OR PASSENGER?) SIDE OF THE WHEEL WELL. "ISSUE WAS MY DRIVER FRONT TIRE... IT'S THE WIRE HARNESS THAT GOES BACK TO THE CPU FROM THE ABS SPEED SENSOR. THIS SHOULD BE A RECALL IN MY OPINION AS A LOT OF PEOPLE ARE HAVING THIS ISSUE WHICH CAUSES ELECTRICAL POWER STEERING ASSIST TO TURN OFF MAKING IT HARDER TO TURN THE STEERING WHEEL" QUOTED FROM THE YOUTUBE VIDEO. WHERE THE WIRES CONNECT OR SOMETHING ALONG THAT LINE. IT WOULD BE REALLY APPRECIATED IF FORD LOOKED INTO THIS AND MADE A RECALL. THIS IS NOT SAFE CONSIDERING IT DISABLES SOME (OR ALL) OF YOUR STEERING CAPABILITIES. MORE DETAIL: ALL LIGHTS HAVE LIT UP BEFORE DURING THE FIRST SNOW-FALL (BUT SHORTLY AFTER TURNED OFF). I PURCHASED THE CAR WITH 70,000 MILES ON IT, IN JULY OF 18'. IT IS NOW MARCH OF 19' AND WE'VE HAD WARM DAYS UP UNTIL TODAY, WHEN WE HAD SNOW AGAIN HERE IN CENTRAL NEW YORK. NOW THE PROBLEM ARISES AGAIN. PLEASE RECALL THIS ISSUE.
Steering, Mar 22, 2019
TAKATA RECALL WHEN I TURN ON MY CAR THE WARNING MESSAGE SAID "POWER STEERING SERVICE NOW." WHEN I TRY TO GET OUT OF THE PARKING LOT OF THE STORE. HAD TO CALL A TOW TO GET IT TO A SHOP. SINCE FORD WAS ALL BOOKED UP AND DONT HAVE AN OPENING TILL 3-4 WEEKS LATER SO I TOOK IT TO A SHOP THAT WOULD TAKE A LOOK AT IT THE NEXT DAY. THE SHOP TOLD ME THAT MY RACK AND PINION WAS NOT WORKING. THEY SAID WAS THE CAR IN ANY ACCIDENT OR WENT INTO ANY POTHOLES I TOLD THEM NO. BECAUSE I MAINLY DRIVE ON THE HIGHWAY WHICH HAS NO POTHOLES. THE SHOP TOLD ME TO GET A NEW RACK AND PINION IT WOULD COST ME $1000 OR GET A REBUILT ONE FOR $600. SO I WENT FOR THE CHEAPER OPTION BECAUSE I DON'T HAVE THAT KIND OF MONEY FOR A NEW ONE. RIGHT NOW I'M JUST WAITING FOR THE CAR TO BE FIXED. THE CAR ONLY HAS 68000+ MILES AND ITS ALREADY BREAKING DOWN. IF THE CAR OF THAT YEAR HAS A RECALL GET THE RECALL FOR ALL OF THE CARS OF THAT YEAR NOT JUST SOME.
Visibility/wiper, Mar 15, 2019
I WAS DRIVING ON THE HIGHWAY TO TAKE MY DAUGHTER TO THE DOCTOR WHEN MY WINDSHIELD WIPERS STOP MOVING.
Latches/locks/linkages, Mar 13, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS OPENED WHILE THE VEHICLE WAS IN MOTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESUMED DRIVING, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO SUNRISE FORD (LOCATED AT 16005 VALLEY BLVD, FONTANA, CA 92335, (888) 629-1239) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS17392667. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Other or unspecified, Fuel/propulsion system, Mar 12, 2019
AFTER DRIVING 10-25 MILES AND STOPPING FOR A SHORT BREAK TO GROCERY SHOP OR VISIT FAMILY. STARTING THE CAR UP AGAIN AND BACKING/PULLING OUT OF PARKING SPOT OR DRIVE WAY - IT STALLS. POWER STAYS ON, BUT ENGINE FLUCTUATES RPM IN A LUNGING FASHION BEFORE PUTTERING OUT. THIS CAN HAPPEN MULTIPLE TIMES A DAY OR EVERY COUPLE OF DAYS IT'S VERY RANDOM. I HAVE TALKED TO ANOTHER FORD FUSION OWNER AND THEY HAVE HAD VERY SIMILAR ISSUES.
Power train, Other or unspecified, Mar 12, 2019
CAR WILL SHIFT TO NEUTRAL WHEN PLACE IN REVERSE. CAR WILL ALSO JERK WHEN CHANGING SPEEDS OF 10.
Power train, Mar 12, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN DRIVE, THE GEAR WOULD INDEPENDENTLY SHIFT INTO REVERSE. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ROLLING OUT OF THE DRIVEWAY. GARY YEOMAN'S FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.
Power train, Vehicle speed control, Mar 8, 2019
JUMPING DURING ACCELERATION WHEN THE CAR IS SHIFTING GEARS. CAR ACTS AS OF IT WANTS TO TURN OFF .
Power train, Mar 8, 2019, crash
I CRASHED MY CAR INTO A LIGHT POLE BECAUSE THE TRANSMISSION CABLE BROKE WHILE TRYING TO TURN AROUND. I PLACED THE CAR IN REVERSE TO COMPLETE A TURN ON S. BOYLE AVENUE IN ST. LOUIS BUT WHEN I PRESSED THE GAS TO GO BACKWARD, THE CAR WENT FORWARD INTO THE POLE. THE TRANSMISSION STAYED IN DRIVE WHEN THE CABLE BROKE AND CAUSE SIGNIFICANT DAMAGE TO MY FRONT FASCIA AND GRILL. I AM REPORTING THIS BECAUSE FORD SENT A RECALL NOTICE AND WOULD NOT REPAIR MY CAR DUE TO THE DAMAGE RESULTING FROM A KNOWN DEFECT. THE RECALL NOTICE SAID NO ACCIDENTS OCCURRED FROM THIS RECALL AND I HAD TO CORRECT THE RECORD. FORD'S CABLE DEFECT DID CAUSE MY CRASH AND VEHICLE DAMAGE. FORD HAS COMPLETED THE CABLE RECALL BUT WILL NOT REPAIR THE RESULTING DAMAGE TO MY CAR.