2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Power train, Electrical system, Service brakes, Feb 4, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE ADVANCETRAK, POWER TRAIN, UP HILL ASSISTANCE, AND STOP DRIVING WARNING INDICATORS ILLUMINATED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT ACCELERATED TO 35 MPH ON ITS OWN AND WOULD NOT EXCEED THAT SPEED. DURING THE FAILURE, THE BRAKES DID NOT OPERATE PROPERLY AND FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO FORD AUTONATION TORRANCE(3111 PACIFIC COAST HWY, TORRANCE, CA) WHERE IT WAS DIAGNOSED THAT THE AFTERMARKET SECURITY SYSTEM CAUSED THE FAILURES. AFTER REMOVING THE SECURITY SYSTEM FROM THE VEHICLE, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 35,000.
Steering, Feb 2, 2019
STEERING ASSIST FAILURE IT SEEMS THAT THERE HAVE BEEN PROBLEMS AND RECALLS WITH THIS STEERING ISSUE HOWEVER THE DEALERSHIP WILL NOT ADDRESS THE PROBLEM
Power train, Feb 1, 2019
ARRIVED HOME PLACED MY CAR ON PARK AND WHEN I LIFTED MY FOOT OFF THE BREAK THE VEHICLE KEPT DRIVING FORWARD HITTING A SNOW BANK. PUT MY FOOT ON BREAK AND TURNED OFF THE VEHICLE. TRIED TO START THE CAR BUT IT SAYS "TRANSMISSION NOT ON PARK" ON DASH. CAR WILL NOT START. FOR SAFETY I SET PARKING BREAK. CONTACTED FOR DUE TO RECALL # 18S20 AND WAS ADVISED THAT ACCORDING TO MY VIN # THE RECALL DOES NOT APPLY TO MY VEHICLE. EXACTLY WHAT THE RECALL DESCRIBES IS WHAT HAS HAPPENED TO MY VEHICLE. I HAVE NO OTHER TRANSPORTATION. THIS IS A VERY UNSAFE SITUATION.
Electrical system, Engine, Jan 29, 2019, fire
I WAS DRIVING DOWN THE STREET. MY CAR HAD NO SIGNS OF TROUBLE. SUDDENLY SMOKE STARTED COMING FROM THE HEAT VENTS ON THE DASH. I WAS ABLE TO PULL INTO A PARKING LOT AND GET OUT OF THE VEHICLE. AT THIS TIME I SAW FLAMES COMING OUT FROM UNDER THE HOOD. I CALLED 911. BY THE TIME OF ARRIVAL OF THE FIRE DEPT THE CAR WAS FULLY INVOLVED IN FLAMES.
Engine, Jan 28, 2019, fire
ON JANUARY 3RD 2019 AROUND 5AM, I SAW A SIGNAL SAYING "ENGINE COOLANT OVER TEMPERATURE" AND ANOTHER ONE REGARDING THE STEERING WHEEL. I THEN NOTICED THAT MY STEERING WHEEL WAS LOCKED BUT I MANAGED TO PARK ON THE SIDE OF THE HIGHWAY. A VEHICLE BEHIND ME NOTIFIED ME THAT THERE WAS A FIRE. MY VEHICLE CAUGHT ON FIRE LESS THAN 24 HOURS AFTER LEAVING FORD SERVICE DEPARTMENT FOR AN OIL CHANGE. RECORDS ALSO SHOW THAT MY VEHICLE WAS PART OF A RECALL REGARDING THE ENGINE COOLANT, THAT MAY LEAD TO FIRE. I RECEIVED THAT RECALL LETTER DAYS AFTER MY CAR BROKE DOWN DUE TO AN ENGINE COOLANT RELATED ISSUE AND TOWED MY VEHICLE TO THE NEAREST REPAIR SHOP IN 2017. AFTER RECEPTION OF THAT RECALL LETTER, I ALSO MADE SURE TO TAKE MY VEHICLE TO FORD SERVICES, WITH THE INVOICE OF THE REPAIR THAT HAD JUST BEEN DONE. THEY TOOK MY CAR TO THEIR SHOP AND REASSURED ME THAT THE RECALL ISSUE WAS RESOLVED BY THE RECENT REPAIR AND FILED FOR A REIMBURSEMENT CHECK FROM FORD, THAT I HAVE RECEIVED. AS OF TODAY, WHEN I PUT MY VIN NUMBER TO VERIFY THE RECALL, IT SAYS "INCOMPLETE". I FILED A CLAIM THROUGH FORD ON JANUARY 4TH 2019, A DAY AFTER THE FIRE AND HAS YET TO HEAR FROM THEM.
Air bags, Electronic stability control (ESC), Service brakes, Jan 27, 2019
BRAKES ARE SLIDING, THE PANEL LIGHTS TURNING ON THE TRANSMISSION LOCKING
Engine, Jan 24, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT STATED THAT THE ENGINE FUNCTIONED ABNORMALLY, THERE WAS A DRASTIC REDUCTION IN SPEED, AND AN ABNORMAL NOISE WAS HEARD. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMPA, FL 33612) WAS NOTIFIED AND DID NOT OFFER A LOANER VEHICLE. THE DEALER SCHEDULED AN APPOINTMENT FOR A LATER DATE TO DETERMINE IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 23, 2019
THE PROBLEM I AM CURRENTLY FACING AND HAS BEEN CORRECTLY DIAGNOSED BY A FORD DEALERSHIP IS A LOOSE STEERING WHEEL ATTACHMENT BOLT. THIS PROBLEM ALREADY PERSISTS AND HAS A RECALL FOR 2014-2018 FORD FUSIONS (18S08). MY STEERING WHEEL IS VERY LOOSE AND FEELS LIKE IT CAN FALL OFF ANY MOMENT. ONE CAN EASILY TELL THAT THE STEERING WHEEL IS NOT FULLY ATTACHED TO THE REST OF THE CAR. THE PROBLEM BEGAN MONTHS AGO AND HAS PROGRESSIVELY GOTTEN WORSE OVERTIME. I HAVE CONTACTED FORD WHO NOTIFIED ME THAT SINCE MY CAR IS NOT INCLUDED, THEY WOULD NOT BE ABLE TO FIX IT EVEN THOUGH I AM HAVING THE EXACT ISSUE LISTED IN RECALL 18S08.
Air bags, Jan 21, 2019
WHILE DRIVING HOME ON A CITY STREET THE AIRBAG INDICATOR CAME ON AND HAS BEEN ON EVER SINCE.
Other or unspecified, Jan 17, 2019
TAKATA RECALL, DRIVERS DOOR LATCH FAILED 2 YEARS AFTER RECALL REPAIR
Steering, Jan 17, 2019
I WAS AT HOME AND GOT INTO MY CAR TO LEAVE AND WHEN I TURNED ON MY CAR I HAD NO POWER STEERING. I HAD A MESSAGE THAT SAID POWER STEERING FAULT ASSIST. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT WHICH IS WHAT HAPPENED TO MY CAR. THE NHTSA NEEDS TO PUT MORE TIME INTO INVESTIGATING THIS. I HAVE READ COUNTLESS COMPLAINTS AND ISSUES FOR 3 MONTHS AND NOTHING HAS BEEN DONE TO RECTIFY THIS. THIS COST ME $1,985 AND MY CAR DIDN'T EVEN HAVE 100,000 MILES ON IT YET. WHY ISN'T ANYONE LOOKING INTO ALL OF THESE COMPLAINTS. THE BEHAVIOR OF THE NHTSA EXHIBITS A CARELESS, NEGLIGENT ATTITUDE, SHOWING NO CONCERN FOR PUBLIC SAFETY AND THEY SHOULD BE EMBARRASSED. FORD HAS ALSO BEEN OF LITTLE HELP AND HAS NOT OFFERED ANY SUGGESTIONS TO HELP WITH A SOLUTION.
Steering, Jan 16, 2019
I BOUGHT MY 2013 FORD FUSION BRAND NEW. I ONLY HAVE 70,000 MILES ON THE CAR AND ZERO ACCIDENTS. I DROVE MY CAR TO THE GYM ON A SATURDAY MORNING AND MADE IT HOME NO PROBLEM. WHEN I WENT OUT TO MY CAR THE FOLLOWING DAY THE DASH LIT UP WITH NOTICES OF "HILL START ASSIST NOT AVAILABLE" SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT" THE WHEEL WOULD NOT TURN AND WAS UNDRIVEABLE IN MY DRIVEWAY. I HAVE FOUND COUNTLESS OTHER INCIDENCE OF THIS ISSUE WITH THE SAME VEHICLE YET IT HASN'T BEEN RECALLED AND IT'S AN EXTREMELY EXPENSIVE FIX. IN THE FIVE YEAR OF OWNING THIS VEHICLE IT'S HAD NOTHING BUT PROBLEMS.
Structure, Latches/locks/linkages, Engine, Jan 15, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED; HOWEVER, THE RECALL NOTICE INSTRUCTED OWNERS TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Service brakes, Jan 12, 2019
WHEN IN REVERSE WHILE MOVING THE STEERING WHEEL WENT INTO LOCKED POSITION AND BRAKE PEDAL COULD NOT BE APPLIED (IN DRIVEWAY) RESTARTED VEHICLE IN HOPES OF A RESET ONLY THIS TIME WHEN PUT IN REVERSE WARNING LIGHT CAME ON AND SAID TRANSMISSION WAS IN PARK NOT ABLE TO MOVE PREVIOUSLY CAR OVERHEATED IN 96 FEET FROM A COLD START (DRIVEWAY) ALSO 3 OTHER TIMES HAD A POWER ASSIST FAILURE (HIGHWAY IN MOTION) THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR EACH ISSUE AND THEY HAVE FOUND NOTHING
Power train, Jan 10, 2019
I WAS ON A CITY STREET. I WAS SHIFTING FROM DRIVE TO REVERSE AND THE CAR KEPT ROLLING FORWARD. EVEN WHEN I SHIFT TO WHAT THOUGHT WAS PARK AND TURNED THE CAR OFF AND TRY TO START AGAIN THE DASH READ CAR NOT IN PARK. I HAD SOMEONE COME TO HELP ME AND FOUND THE BUSHING TO THE SHIFT CABLE SNAPPED. SO HE PLACED A TUBE IN THE HOLE WHERE THE BUSHING WAS TO HOLD IT PLACE TO SHIFT AND GOT ME BAT HOME TO PA. I WENT TO THE FORD DEALER WHO SAID IT WOULD COST $500.00 TO FIX. I CHECKED ONLINE AND THERE IS A RECALL FOR THIS EXACT PROBLEM BUT NOT MY VIN# WHY NOT THIS IS THE SAME PROBLEM AS RECALL# 18S20.
Power train, Jan 9, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, A CONTINUOUS LOUD HUMMING NOISE WAS DETECTED COMING FROM THE VEHICLE. AN INDEPENDENT MECHANIC DIAGNOSED THAT A PART WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,504.
Power train, Jan 9, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE CONTACT ATTEMPTED TO PULL OUT OF A PARKING SPACE, THE VEHICLE WAS SHIFTED INTO DRIVE, BUT DID NOT ENGAGE. THE CONTACT STATED THAT THE GEAR SHIFTER FELT LOOSE AS IF IT WERE DISCONNECTED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE SHIFTER CABLE FAILED AND NEEDED REPLACEMENT. THE MECHANIC PERFORMED A TEMPORARY REMEDY, BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Engine, Fuel/propulsion system, Jan 8, 2019
MY VEHICLE HAS STALLED WHILE DRIVING AND IS HARD TO START AFTER FUELING WITH GAS. AFTER TAKING IT TO FORD FOR RECALLS IN OCTOBER OF 2018 AND BROUGHT THE ISSUE UP AND THEY WANTED TO CHARGE ME FOR DIAGNOSTIC. AFTER TAKING MY CAR TO MY MECHANIC SHOP FOR OIL CHANGE AND TO LOOK INTO THE ISSUE OF STALLING, THEY MADE ME AWARE OF THE PURGE BALANCE NEEDING REPLACED AND THAT WOULD SOLVE THE ISSUE WITH THE VEHICLE STALLING. APPARENTLY, FORD KNEW THIS DEFECT SINCE 2013 AND PAID FOR REPLACEMENT IF A COMPLAINT WAS FILED. NOW INTO 2019, 93,000 MILES AND NO WARRANTY, FORD DOESN'T WANT TO ASSIST IN PAYING FOR THE REPLACEMENT. I DON'T FEEL I SHOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIR. IT IS VERY DANGEROUS TO HAVE THE CAR STALL IN THE ROAD AND AROUND BUSY TRAFFIC.
Power train, Jan 8, 2019
MY 2013 FORD FUSIONS AUTOMATIC STEERING CABLE BUSHING FELL OUT WHILE I WAS IN LINE AT THE BANK. I WAS UNABLE TO MOVE MY VEHICLE AND HAD IT TOWED. WE LOOKED AT RECALLS ON 1/7/2019 AND FOUND A RECALL BUT NOT SPECIFIC TO MY VIN NUMBER. HOW CAN THE SAME THING HAPPEN TO MY VEHICLE AND NOT BE COVERED UNDER A RECALL? I WAS IN DANGER AND HAD TO USE MY PARKING BRAKE IMMEDIATELY WHEN I THOUGHT MY CAR WAS IN PARK.
Steering, Jan 7, 2019
THE RACK AND PINION ON MY 2013 FORD FUSION HAS GONE OUT WITH 53,000 MILES ON MY CAR THROUGH NO USER FAULT. I FIRST NOTICED THE NOISES WHEN TURNING THE CAR ON AND PULLING OUT OF A PARKING SPOT. WITHOUT WARNING THE STEARING STARTED MAKING GRINDING NOISES (LIKE WHAT A CAR MAKES WHEN THE POWER STEARING IS GOING OUT) AND WOULD THE WHEEL WOULD PERIODICALLY CATCH (THIS IS WITHIN TWO DAYS OF THE NOISES STARTING) WHEN I WOULD TURN. OTHER THAN THESE SYMPTOMS THERE ARE NO OTHER SIGNS OF STEERING FAILURE. I COULD HAVE BEEN DRIVING DOWN THE ROAD AND LOCKED UP WITHOUT NOTICE. FORD HAD A RECALL ON THE RACK AND PINION ON MY MODEL, BUT WHEN THE DEALERSHIP RAN MY VIN, IT IS NOT INCLUDED IN THE RECALL AS THE PARTS MUST HAVE MANUFACTURED AT ANOTHER FACTOR. CONSIDERING THE LOW MILEAGE ON MY CAR AND MAINTENCE ROUTINELY PERFORMED THIS IS UNACCEPTABLE. THROUGH RESEARCH I HAVE SEEN THIS HAPPEN ON MULTIPLE FORD FUSIONS ON 2011+. THANKFULLY MINE DID NOT FAIL WHILE ON THE ROAD LIKE OTHERS. THIS IS A SAFETY ISSUE AND FORD NEEDS TO MAKE THIS RIGHT. A MECHANIC WAS THANKFULLY ABLE TO LOCATE THE ISSUE BEFORE I GOT INTO A SERIOUS ACCIDENT DUE TO STEERING FAILURE.
Power train, Jan 7, 2019
I PUT MY CAR IN PARK AND IT GOT STUCK AND ON THE SPEEDOMETER IT IS SAYING MY CAR IS IN REVERSE. I HAD TO PUT ON THE EMERGENCY BRAKE TO STOP THE CAR FROM ROLLING BACK
Latches/locks/linkages, Jan 4, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT PASSENGER DOOR OPENED AND CAUSED THE FRONT PASSENGER TO FALL OUT OF THE VEHICLE. THERE WERE NO INJURIES. THE DOOR AJAR INDICATOR ILLUMINATED AFTER THE INCIDENT. THE FAILURE OCCURRED MORE THAN ONCE. THE CONTACT CALLED LICCARDI FORD AT 908-561-7500 (LOCATED AT 1615 US-22, WATCHUNG, NJ 07069) AND WAS INFORMED TO BRING THE VEHICLE TO THEM FOR AN OVERNIGHT OBSERVATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO OPEN RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.
Steering, Jan 2, 2019
LOSS OF POWER STEERING ASSIST DURING DRIVING CAUSING THE CAR TO ONLY HAVE A FEW DEGREES OF UNASSISTED STEERING AVAILABLE.HAPPENED ON THE HIGHWAY, BUT WAS ABLE TO PULL OFF AND GET A TOW. THIS HAS BEEN AN ISSUE WITH THIS MODEL AND YEAR CAR, BUT FOR SOME REASON THE VIN DID NOT FALL UNDER THE RECALL. COMPLETE STEERING UNIT REQUIRES REPLACING AT COST OF $2700.00. OVER 500 ACCIDENTS HAVE BEEN REPORTED FOR THIS EXACT ISSUE. 56,000 MILES APPROX
Steering, Dec 31, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL AND THE LOW POWER STEERING WARNING INDICATOR ILLUMINATED, THE VEHICLE WAS TAKEN TO PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, (314) 838-2400) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Steering, Dec 29, 2018
THE STEERING WHEEL HAS GOTTEN HARD TO TURN.. JUST ONE DAY IT START DOING THIS AND HASN'T STOP.. I JUST GOT MY CAR FEBRUARY 2018.. I JUST DON'T UNDERSTAND... I TURNT MY CAR OF WHEN I WENT TO THE STORE ONE DAY, WHEN I TURNT IT BACK ON ALL KINDS OF LIGHTS CAME ON, ( POWER STEERING, HILL ASSIST START, ETC), AND IT WOULDN'T TURN RIGHT. IT BECAME HARD TO TURN, BUT WASN'T DOING IT BEFORE...