2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Service brakes, Oct 29, 2018
RANDOM FAILURE OF LEFT FRONT BRAKE HOSE FROM BODY LINE TO BRAKE CALIPER. VEHICLE HAD ONLY 66,214 MILES ON ODOMETER. HOSE FAILED WITH ZERO WARNING DURING NORMAL BRAKE USAGE WHILE DRIVING IN STRAIGHT LINE RESULTING IN ALMOST NO BRAKING POWER. ZERO SIGNS OF PHYSICAL DAMAGE TO HOSE. CONTACTED DEALER. DEALER INDICATED THAT ORIGINAL FACTORY P\N WAS OBSOLETED AND A NEW P\N WAS BEING ISSUED. DECIDED TO REPLACE ALL (4) BRAKE HOSES FOR FEAR OF ANOTHER FAILURE. I HAVE RETAINED THE FACTORY PARTS THAT WERE REPLACED.
Seat belts, Oct 29, 2018
RECALL ON SEAT BELTS RESTRAINTS HAVE NOT BEEN REMEDY. NHTSA RECALL NUMBER16V875000 FROM 2016
Air bags, Oct 26, 2018
TAKATA RECALL
Air bags, Fuel/propulsion system, Oct 26, 2018
TAKATA RECALL SPRING LOAD GAS TANK COVER BROKE (SPRING EITHER BROKE OR FELL OFF)
Engine, Oct 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE VEHICLE OVERHEATED AND THE "COOLANT LOW" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THOMASVILLE FORD LINCOLN (LOCATED AT 1515 E JACKSON ST, THOMASVILLE, GA 31792, (229) 379-3192) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK. THE CONTACT WAS REFERRED TO MITCHELL COUNTY FORD (229-336-9002, LOCATED AT 231 US-19, CAMILLA, GA 31730). THE CONTACT STATED THAT THE DEALER DID NOT TAKE HER CALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CONTINUE TO CALL MITCHELL COUNTY FORD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Vehicle speed control, Service brakes, Oct 25, 2018
WHILE DRIVING 65MPH ON A BACK ROAD LEAVING HARRIS CO. MY CAR STARTED TO SPEED UP WITHOUT ME PRESSING THE PADDLE AND WHEN I PUSHED THE BRAKES I HAD TO PUSH IT SEVERAL TIMES BEFORE IT WOULD WORK AND SLOW DOWN THE CAR. IT PRETTY MUCH MADE US JERK FORWARD WHEN THE BRAKES STARTED TO WORK. I HAVE NEVER HAD THIS HAPPEN UNTIL WEDNESDAY OCT. 24, 2018 AND DON'T KNOW WHO TO CONTACT. I HAD MY DAUGHTER AND NIECE IN THE CAR COMING FROM MY SON FOOTBALL GAME. THAT WAS SCARY AND I HOPE IT DON'T HAPPEN AGAIN.
Fuel/propulsion system, Oct 25, 2018
THE FORD FOCUS WAS RECALLED FOR FUEL INJECTION ISSUES BUT MY FUSION ALONG WITH MANY OTHER ISSUES HAS THE SAME ISSUE.
Steering, Oct 24, 2018
POWER STEERING ASSIST FAULT, CAR WAS PARKED STARTED ENGINE AND HAD NO POWER STEERING.
Other or unspecified, Oct 24, 2018
I GOT RECALL ON DOOR LOCKS TOOK IN 2016 AND DOOR CAME OPEN OCT. 12 2018 THEY WANT ME TO PAY TO GET LOCK FIX
Engine, Oct 23, 2018
FORD FUSION RECALL - COOLANT LEAKS / ENGINE OVERHEATING AND FIRES I BOUGHT A 2013 FORD FUSION WITH 36,000 MILES ON IT LESS THAN THREE MONTHS AGO. THIS VEHICLE WAS INCLUDED IN THE 2017 RECALL DUE TO COOLANT LEAKS AND ENGINE OVERHEATING ISSUES WHICH HAVE RESULTED IN ENGINE FIRES. THE RECALL DID NOT PROVIDE ANY REPAIRS OR REPLACEMENTS TO THE COOLANT SYSTEM BUT INSTEAD INSTALLED A SENSOR INTENDED TO NOTIFY THE DRIVER WHEN OVERHEATING WAS OCCURRING AND TO SHUT DOWN THE CAR ENGINE BEFORE A FIRE IGNITED. MY CAR DID GET THIS SENSOR BEFORE I BOUGHT IT AND A PRESSURE TEST WAS PERFORMED, HOWEVER A COOLANT LEAK IS STILL PRESENT AND THE VEHICLE DID OVERHEAT TO THE POINT OF ENGINE AND COMPUTER SHUT DOWN. THERE IS CURRENTLY NO LONG-TERM FIX SUGGESTED BY FORD OR THE DEALERSHIP FOR THIS ISSUE. THE EXISTING RECALL DOES NOT PROTECT THE DRIVER OR CAR OCCUPANTS OF IMMINENT DANGER FROM ENGINE FIRES OR FROM PROPERTY DAMAGE.
Air bags, Oct 23, 2018
"TAKATA RECALL" BUT NOT SURE. STARTED MY CAR DROVE THROUGH A PARKING LOT AT LOW SPEED. WHEN PULLING ONTO THE HIGHWAY MY FRONT AIR BAG LIGHT WENT ON. PULLED OFF THE ROAD TURNED OFF MY CAR. LOOKED AT OWNERS MANUAL. STARTED CAR, MOVED MY DRIVERS SEAT BACK AND DROVE HOME LEANING MY BODY TO THE RIGHT PASSENGER SIDE. LIGHT STAYED ON ALL THE WAY. I CALLED MY REGULAR MECHANIC ABOUT THIS PROBLEM AND HE INFORMED ME THAT THEY COULD NOT TOUCH THE CAR DUE TO THE RECALL AND TO CALL THE DEALER. CALLED FORD WHEN I GOT TO MY HOME. THEY INFORMED ME THAT THERE SYSTEMS WERE DOWN AND NOT TO DRIVE CAR. IT WAS EXTREMELY UNNERVING TO GET HOME.
Power train, Oct 22, 2018, crash
THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION ON 10/22/2018. THE DEFECT CAUSED THE TRANSMISSION TO BE IN A GEAR STATE (REVERSE) DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY ME (DRIVE). MY DAUGHTER AND I WERE IN THE CAR, AND THE ISSUE CAUSED THE VEHICLE TO HIT A BUSH AT MY DAUGHTER'S PRESCHOOL, BECAUSE WHEN I HIT THE GAS, THE CAR WENT BACKWARDS INSTEAD OF FORWARDS INTO A PARKING SPOT IN THE PARKING LOT. I WAS ABLE TO BRAKE AND ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FORTUNATELY, NO ONE WAS INJURED IN THE INCIDENT, AND THE VEHICLE EXPERIENCED NO BODY DAMAGE. I GOOGLED THE ISSUE, AND WITH MY WIFE, WAS ABLE TO MANUALLY CHANGE THE GEAR IN THE ENGINE COMPARTMENT TO DRIVE, AND I DROVE THE VEHICLE TO OUR TRUSTED MECHANIC ABOUT A MILE AWAY. MY GOOGLE RESEARCH INDICATED THAT SOME 2013 FORD FUSIONS WERE SUBJECT TO RECALL FOR THE ISSUE, SO I CALLED THE LOCAL DEALERSHIP (ROUSH FORD) TO DETERMINE WHETHER MY VEHICLE WAS SUBJECT TO THE RECALL. THE DEALERSHIP, AND LATER FORD CONFIRMED BY PHONE THAT MY VEHICLE, WITH ITS VIN, WAS NOT SUBJECT TO THE RECALL. THE FORD CASE NUMBER FOR MY REQUEST IS CAS16129095. SINCE MY ISSUE IS THE SAME AS THAT FOR OTHER 2013 FUSIONS SUBJECT TO RECALL, MY VEHICLE SHOULD BE SUBJECT TO RECALL AND REIMBURSEMENT FROM FORD. I NEED MY VEHICLE FOR WORK, HOWEVER, SO MY MECHANIC, VALENTINO'S, IS REPAIRING THE VEHICLE TODAY FOR AROUND $350, INCLUDING PARTS AND LABOR. I EXPECT TO BE LATER REIMBURSED FOR THESE REPAIRS BY FORD.
Power train, Oct 21, 2018
TAKATA RECALL COMPLAINT: TRANSMISSION SHIFTER CABLE CAME OUT FROM GEAR BOX...THE CABLE POP OUT OF PLACE WHILE SHIFTING INTO REVERSE. UNABLE TO SHIFT BACK INTO DRIVE BECAUSE CABLE POP. THE VEHICLE WAS STATIONARY.
Structure, Other or unspecified, Oct 19, 2018
DOOR WON'T ENGAGE AND REMAINS OPENED, SO I CHECKED THE INTERNET AND FOUND THAT FORD HAS NUMEROUS DOOR LATCH RECALLS AND IT APPEARED THAT MY FOCUS OF THE YEARS I OWN WAS INCLUDED. I WENT TO THE DEALER AND WHEN I PULLED IN, THE GREETING PERSON SAW MY BUNGIE CORD SYSTEM TO HOLD THE DOOR SOMEWHAT CLOSED AND HE SAID "OH I KNOW WHY YOU'RE HERE" OBVIOUSLY, HE HAS SEEN THIS MANY TIMES, HOWEVER, WHEN I WENT TO THE DESK, THE REP SAID MY VIN WAS NOT INCLUDED IN THE RECALL AND I WOULD HAVE TO PAY FOR IT MYSELF. I LEFT AND CALLED FORD. I TOLD OF THE SITUATION AND SAID THIS IS DANGEROUS AND I WOULD HATE IF SOMETHING TRAGIC HAPPENED WHERE IT WOULD END UP IN A LAW SUIT OR ON THE NEWS. THE REP WHO WAS OBVIOUSLY IN ANOTHER COUNTRY AND I COULD BARELY UNDERSTAND, SAID SHE WAS GOING TO EXPEDITE THIS AND SEND IT TO MY DEALER'S SERVICE MANAGER AND I WAS TO CALL THE NEXT AFTERNOON. I CALLED WAS TRANSFERRED TO A VOICE MAIL WITH NO RESPONSE. I CALLED TWO DAYS LATER AND SPOKE TO THE SERVICE MGR WHO FOUND THE CASE BUT COULDN'T UNDERSTAND WHEN WAS WRITTEN. HE SAID HE WOULD CALL ME BACK LATER WHICH HE DID AND TOLD ME THAT FORD WILL NOT COVER THIS. SO NOW I HAVE A CALL TO THE EXECUTIVE TEAM AND AM AWAITING A RESPONSE.
Steering, Oct 19, 2018
OUR MECHANIC SAYS THE VEHICLE HAS A DEFICIENCY IN THE RACK AND PINION. THEREFORE MAKING IT UNSAFE TO DRIVE WITHOUT COSTLY REPAIRS. AFTER RESEARCH I HAVE FOUND THAT THIS IS VERY COMMON FOR THE FORD FUSION AND MOST OF THEM ARE UNDER RECALL. HOWEVER WE SEEM TO HAVE THE ONE FUSION OUR OF MILLIONS THAT IS NOT UNDER RECALL.
Electrical system, Oct 19, 2018, crash
KEY NOT DETECTED MESSAGE CAME ON WITH THE KEY IN THE IGNITION AS I WAS DRIVING. THEN THE NEXT DAY IT WOULD NOT START.
Power train, Oct 16, 2018
"BROKEN SHIFTER CABLES RECALL" I PARKED MY CAR AND ATTEMPTED TO GO INTO A I WENT TO PUT MY CAR IN REVERSE AND THE GEAR SHIFT WOULD NOT MOVE FROM PARK. THE DASHBOARD READ "TRANSMISSION NOT IN PARK", BUT THE GEAR SHIFT WAS IN FACT IN "PARK". THE DASHBOARD LISTED THE CAR AS BEING IN "NEUTRAL". I WAS ABLE TO RESET A BUTTON AND GET THE CAR IN GEAR, BUT THE CAR WOULD ONLY MOVE FORWARD. IT WILL NOT MOVE IN REVERSE . I TOOK THE CAR TO AN AUTO MECHANIC AND WAS INFORMED THAT THE SHIFTER CABLE BUSHING NEEDED TO BE REPLACED. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY ALSO INFORMED ME THAT THE SHIFTER CABLE BUSHING WAS BROKEN AND NEED TO BE REPLACED. THERE IS AN ACTIVE RECALL FOR THIS EXACT SAME ISSUE, ON THE EXACT SAME MAKE AND MODEL OF MY VEHICLE. HOWEVER, MY VIN NUMBER WAS EXCLUDED FROM THE RECALL. I BELIEVE THIS WAS AN OVERSIGHT.
Engine, Fuel/propulsion system, Oct 16, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER IT WAS FUELED. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ECHELON FORD (4 S WHITE HORSE PIKE, STRATFORD, NJ 8084, (888) 439-2609) WHERE IT WAS DIAGNOSED THAT THE VALVE IN THE FUELING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 93,448.
Engine, Oct 11, 2018, fire
MY WIFE WAS DRIVING HOME IN MADISON WISCONSIN IN HER 2013 FORD FUSION WITH THE 1.6 L ENGINE. THE CAR HAD ONLY BEEN RUNNING FOR ABOUT FIVE MINUTES WHEN THE ENGINE COOLANT OVERTEMP WARNING CAME ON. SHE WAS ALREADY IN THE EXIT LANE AND PULLED OFF THE BELTLINE AND STOPPED AT THE BASE OF THE EXIT RAMP AT XXXXXXX TIRE AND AUTO. SHE SHUT THE CAR OFF AND WAS GETTING OUT HER CELL PHONE TO CALL ME WHEN A MAN PULLED UP ALONGSIDE OF HER AND TOLD HER 'LADY YOU HAD BETTER GET OUT OF YOUR CAR BECAUSE IT IS ON FIRE.' THE FIRE DEPARTMENT STATION WAS ONLY A BLOCK AWAY AND WAS IMMEDIATELY CALLED WHILE A COUPLE OF FIRE EXTINGUISHERS FROM THE TIRE AND AUTO PLACE WERE USED ON IT. IT DID NOT HELP AND THE ENTIRE ENGINE COMPARTMENT INCLUDING THE HOOD, FENDERS, WINDSHIELD AND RIGHT FRONT TIRE WERE COMPLETELY BURNED UP. A POLICE AND FIRE REPORT WAS FILLED OUT. THE CAR HAD A LITTLE OVER 75000 MILES ON IT AND HAD BEEN REGULARLY SERVICED. OVER A YEAR AGO THE ENGINE COOLANT BYPASS SOLENOID WAS REPLACED AT THE FORD DEALER IN EVANSVILLE WI. WE NEVER RECEIVED WORD ON THE 2017 RECALL.
Fuel/propulsion system, Oct 11, 2018
CAR CUTS OFF AND WILL NOT START CODE READS FULE RAIL
Fuel/propulsion system, Oct 10, 2018
THE IDLE OF MY ENGINE IS ROUGH AND WHEN AT A LOW IDLE IN TRAFFIC IT FEELS LIKE IT'S GOING TO STALL. LATELY, MY CAR COMPLETELY STALLED DRIVING AT LOW SPEED UP A PARKING STRUCTURE. IT COMPLETELY STALLED AGAIN WHEN PULLING INTO MY DRIVEWAY. I TOOK IT IN, BUT THE MECHANIC COULDN'T FIND A SENSOR TRIGGERING THE ISSUE.
Seat belts, Oct 9, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT WOULD NOT PULL OUT AND THE OCCUPANT WAS UNABLE TO BE SECURED IN THE SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SEAT BELT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. IN NOVEMBER OF 2016, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS), BUT THE REMEDY WAS STILL NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000.
Steering, Oct 8, 2018
ONE DAY WHEN DRIVING MY VEHICLE I COMPLETELY LOST POWER STEERING. I MANAGED TO GET TO A SAFE PLACE ON THE SIDE OF THE ROAD. I RESTARTED THE CAR AND THE POWER STEERING RETURNED, THE FAILURE IS DUE TO A MALFUNCTIONING RACK AND PINION. FORD HAS GONE TO A COMPLETELY ELECTRONIC RACK AND PINION; RESULTING IN NOW ISSUES ON OWNERS PART FOR LACK OF PROPER FLUID CHANGES/SERVICE. I TOOK THE CAR TO FORD TO HAVE IT CHECKED FOR A RECALL AND THEY STATED THEIR WAS NONE. A FEW DAYS FOLLOWING THE INITIAL LOSS OF STEERING I LOST IT COMPLETELY AND IT HAS NOT RETURNED. FORD HAS SUBMITTED DOCUMENTATION REGARDING 2011-2012 FORD FUSION HYBRIDS, LINCOLN HYBRIDS AND VARIOUS OTHER MODELS THAT HAVE HAD A SIMILAR ISSUE. THE VEHICLE HAS ROUGHLY 133K MILES AND WAS PURCHASED USED. I AM UNSURE AS TO WHEN MY VEHICLE WAS MANUFACTURED LATE 2012 AND SOLD IN 2013 OR MANUFACTURED EARLY 2013. I HAVE EXPERIENCED THE SAME ISSUES AS THE PREVIOUS MODELS, HAVE HAD THE DEALER CHECK MY VEHICLE AND HAVE BEEN TOLD THAT MY ONLY OPTION WAS $3200 REPAIR FOR THEM TO REPLACE. I HAVE ATTACHED A SAFETY RECALL DOCUMENT (PART 573 SAFETY RECALL REPORT) 15V-340 OMB CONTROL NO: 2127-004 I WOULD REQUEST THAT THE PART BE REPLACED AND COVERED BY THE MANUFACTURER AS THEY HAVE SEVERAL REPORTS AND RECALLS FOR SIMILAR VEHICLES
Electrical system, Oct 8, 2018, fire
WHILE DRIVING IN THE PASSING LANE ON THE HIGHWAY ON MY WAY HOME FROM WORK I BEGAN TO SMELL SMOKE. I INITIALLY THOUGHT IT WAS SOMEONE ELSE'S BRAKES UNTIL I BEGAN TO SEE SMOKE COMING THROUGH THE INTERIOR PANELS OF MY VEHICLES. LUCKILY, THE VEHICLES NEAR ME NOTICED THE SMOKE AND SLOWED DOWN SO THAT I COULD GET OFF THE ROAD. ONCE PULLED OVER I WENT TO THE FRONT OF THE CAR AND FELT THE HOOD BUT IT DID NOT FEEL HOT BUT WHEN I LOOKED UP I NOTICED THE SMOKE WAS COMING FORM THE TRUNK. I WENT TO THE BACK OF THE CAR, OPENED THE TRUNK AND NOTICED FLAMES COMING FROM THE CAR BATTERY COMPARTMENT (NOT THE HYBRID BATTERY). I TRIED TO SMOTHER THE FIRE WITH A SHEET BUT WAS UNSUCCESSFUL. I REALIZED THE FLAMES WERE MOVING DOWN THE SIDE TOWARD THE FUEL TANK AND STEPPED AWAY TO CALL 911. WITHIN MINUTES THE FIRE SPREAD THROUGH MY TRUNK TO THE BACKSEAT OF THE VEHICLE AND COMPLETELY ENGULFED THE VEHICLE.
Power train, Oct 7, 2018
REVERSED VEHICLE OUT OF PARKING SPOT AND SHIFTED TO DRIVE. CAR KEPT ROLLING BACKWARDS STATING IT WAS STILL REVERSE. TRANSMISSION WON'T SHIFT INTO PARK BUT STAYS IN NEUTRAL.