2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Electrical system, Engine, Sep 11, 2018, fire
A LETTER WAS MAILED TO ME ON APRIL 2017 INFORMING ME OF SAFETY RECALL 17S09. WE HAVE BEEN IN CONTACT WITH OUR LOCAL DEALERSHIP TO HAVE THIS INSPECTED AND REPAIRED WHEN PARTS BECAME AVAILABLE. THE SPECIAL ORDER FOR PARTS WAS NOT PLACED UNTIL 7/3/18. THEY HAVE NOT COME IN YET, PER OUR LOCAL DEALERSHIP, AND I HAVE DOCUMENTATION OF ALL OF THIS. ON SATURDAY 8/8/2018 THE FIRE DEPARTMENT WAS CALLED TO MY RESIDENCE TO PUT OUT AN ENGINE COMPARTMENT FIRE DUE TO THISRECALL ISSUE. THE ENGINE STARTED SMOKING AS I PULLED INTO MY DRIVEWAY WITH MY 6 YEAR OLD DAUGHTER IN THE CAR. NO WARNING LIGHTS OR ENGINE OVERHEATING SIGNALS HAD ALERTED ME. THE FIRE ESCALATED VERY QUICKLY, AND FLAMES WERE SEEN COMING DROM UNDER THE HOOD AND ON THE UNDERSIDE OF THE CAR. THE VEHICLE IS A TOTAL LOSS, AND THIS HAS CREATED A MAJOR FINANCIAL HARDSHIP FOR OUR FAMILY.
Power train, Sep 10, 2018
WHEN STARTING TO DRIVE THE CAR IT HAS SOME SLIPPING AND HESITANCY GOING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD. ONCE IT GETS TO THIRD GEAR IT USUALLY RUNS FINE. WHEN PLUGGED IN TO DIAGNOSIS THE ERROR FOR SOLENOID COMES UP. IT IS CURRENTLY AT THE DEALERSHIP TO BE FIXED. WHEN ONLINE DOING RESEARCH ABOUT THIS PROBLEM I NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHERS AND NO RECALLS HAVE BEEN ISSUED BY FORD.
Other or unspecified, Sep 10, 2018
THE TRANSMISSION IN MY FORD FUSION 2013 HAD TO BE SERVICED AT ONCE NOW 2 YEARS LATER I AM BEING TOLD I NEW A NEW TRANSMISSION. THE CAR HAS BEEN AN ONGOING PROBLEM.
Power train, Sep 9, 2018
THE TRANSMISSION SHIFTER CABLE BROKE. I SEE WHERE THEY ARE BEING RECALLED, BUT NOT FOR MY VIN NUMBER. THE PART AND LABOR COST ME ALMOST $500. PLEASE HELP ME TO FIND OUT WHY MINE IS NOT COVERED AND HOW DO I GET MY MONEY BACK. IT SHOULD BE COVERED ON MY VEHICLE TOO. ITS A 2013 FORD FUSION. AND THATS WHAT THEY ARE RECALLING.
Latches/locks/linkages, Sep 7, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE DETACHED FROM THE DOOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO KOONS STERLING FORD (46869 HARRY BYRD HWY, STERLING, VA 20164, 703-430-7700) WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED AND THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-15656745. THE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Sep 7, 2018
SHIFT CABLE BUSHING FAILURE ARRIVED TO WORK AND PARKED ON A SLIGHT INCLINE ON A CITY STREET. PLACED VEHICLE IN PARK AND EXITED VEHICLE. VEHICLE STARTED TO ROLL BACK EVEN THOUGH IT WAS IN PARK. SHIFTER SAID PARK BUT CAR DASH SAID DRIVE. HAD TO APPLY EMERGENCY BRAKE TO KEEP VEHICLE FROM MOVING. I WAS HALF WAY OUT OF CAR WHEN IT STARTED ROLLING BACKWARD. I HAD VEHICLE TOWED AS I WAS NOT ABLE TO PLACE CAR SHIFTER OUT OF PARK POSITION AND CAR WAS IN PARK AND WOULD ROLL IF I DID NOT APPLY EMERGENCY BRAKE. THERE IS A RECALL ON THIS PART FOR CERTAIN 2013 VEHICLES BUT NOT MINE, I FEEL THAT THIS IS UNSAFE AS I COULD HAVE BEEN INJURED IF I WASN'T ABLE TO STOP MY CAR OR IF SOMEONE OR ANOTHER VEHICLE HAD BEEN BEHIND MY CAR AT THE TIME.
Other or unspecified, Sep 5, 2018
WHEN DRIVING CAR CUTS OFF AND TRANMISSION NOT IN PARK APPEARS
Power train, Sep 4, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT CONTINUED TO MOVE. UPON INSPECTION, THE CONTACT NOTICED THAT THE TRANSMISSION BUSHING LINK WAS DETACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM SNEAD FORD (LOCATED 2401 W MAIN ST, WAYNESBORO, VA) WHERE THE FAILURE WAS CONFIRMED AND IT WAS RECOMMENDED THAT THE BUSHING BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Power train, Sep 4, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE BECAME INOPERABLE WHILE SWITCHING GEARS. THE VEHICLE WAS TOWED TO WALT SWEENY-WEST HILL FORD (LOCATED AT 5400 GLENWAY AVE, CINCINATTI, OH) WHERE IT WAS CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). HOWEVER, THE CONTACT WAS CHARGED FOR THE REPAIR DUE TO FORD NOT HAVING THE PARTS UNTIL THE END OF THE THIRD QUARTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
Electrical system, Electronic stability control (ESC), Service brakes, Sep 2, 2018
I HAVE A RECALL ON MY CAR TO REPLACE THE TRANSMITION CABLE. I HAD THIS SAME PROBLEM BACK IN 2016. I KNEW BACK THEN THAT THIS WAS A BIG ISSUE AND THAT IT WAS A DEFECTIVE RECALL ISSUE AND I PAID $571.25 TO FIX A TRANMISSION SHIFTER CABLE. I STILL HAVE THE RECEIPT AND ALL THE NOTES THAT THE DEALERSHIP WROTE AND IT MATCHES THIS RECALL. I FILED ACOMPLAINT WITH NHTSA AND NO ACTION TAKEN BACK THEN AND I FEEL SINCE THIS IS A RECALL THAT I SHOULD HAVE NEVER PAID OUT OF POCKET FOR THIS RECALL AND I FEEL I SHOULD GET A REFUND FROM FORD. I ALMOST DIED WHEN I LOST CONTROL OF MY GEAR SHIFT AND I HAD MY CHILDREN IN THE CAR WHEN I LOST CONTROL OF MY 2013 FORD FUSION ON 9/16/16. I COULD NOT GET MY CAR GEAR TO SHIFT AT ALL AND IT WAS MOVING BY ITSELF. IF IT WASNT FOR THE EMERGENCY BRAKE ME AND MY TWO CHILDREN WOULD HAVE CRASHED AND GOT INJURED OR IMJURY SOMEONE ELSE. I HAVE ALL MY PAPERWORK AND WOULD LIKE TO SPEAK WITH SOMEONE FROM I KNEW BACK THEN THAT THIS WAS A MANUFACTURER/DEFECTIVE IN 2016, AND RECEIVED A LETTER DATED AUG 2018 THAT THERE IS A RECALL THAT I PAID FULL PRICE TO REPAIR AND FILED A COMPLAINT WITH NHTSA ABOUT IT, BUT NO ACTION WAS TAKEN BACK THEN. I WOULD LIKE TO FULE A COMPLAINT.
Seat belts, Aug 30, 2018
I HAVE BEEN GETTING THE RUN AROUND FROM LOCAL DEALERS ABOUT GETTING THE REPAIR ON THE SEATBELT PRETENSIONERS RECALL. I WAS TOLD THE PARTS WERE ORDERED, THEN WAITED A MONTH. CALLED AGAIN, STILL NOT IN. WHEN I CALL CALL BACK, AFTER I ASK ABOUT IT, I GET SENT TO VOICE MAIL WITH NO CALL BACK. IT HAS BEEN 5 MONTHS. A SECOND DEALER I CALLED TO TRY TO GET THE REPAIR IS DOING THE VOICEMAIL ISSUE WITH ME AS WELL.. OBVIOUSLY, THE DEALERS DON'T WANT TO FIX IT. THEY WANT ME TO GO AWAY.
Other or unspecified, Aug 30, 2018
I JUST WANT MY RECALLLS TO BE TAKEN CARE OF THERE ARE 2 OPEN RECALLS I JUST WANT A SAFE VEHICLE FOR ME AND MY FAMILY RECALL # 16V875000 RECALL # 17V209
Other or unspecified, Aug 30, 2018
MY DOOR LATCHES WERE PERFORMING JUST FINE. THERE WAS A RECALL FOR THE DOOR LATCHES, SO I HAD THE RECALL WORK PERFORMED AND THE DOOR LATCHES WERE REPLACED. A MONTH LATER, MY RIGHT REAR PASSENGER DOOR DIDN'T WANT TO SHUT, BUT AFTER A FEW MINUTES IT FINALLY DID. AS I WAS DRIVING DOWN THE ROAD IT CAME OPEN. I FOUGHT WITH MY LOCAL DEALERSHIP TO GET IT REPAIRED THE SAME DAY BECAUSE OF A SAFETY CONCERN. I HAVE 3 KIDS WHO SIT IN THE BACK SEAT WITH A DOOR THAT WILL NOT LATCH AND STAY CLOSED. THAT WAS MARCH. TODAY (AUGUST 30), THE LEFT REAR DOOR DECIDED TO DO THE SAME THING. THEY SAY THEY CAN'T FIX IT UNTIL TOMORROW, WHICH IS EXTREMELY HAZARDOUS CONSIDERING THERE IS NOWHERE ELSE FOR MY CHILD TO SIT AND IT IS THE ONLY VEHICLE I OWN. I ALREADY PERFORMED THE RECALL BACK IN FEBRUARY AND IT SEEMS IT MADE THE PROBLEM WORSE CONSIDERING I HAD NO ISSUES WITH THE LATCHES BEFORE THE RECALL WORK WAS PERFORMED. I'M NOT SO SURE FORD REMEDIED THE LATCH ISSUE WITH THEIR EARLIER RECALL.
Power train, Aug 29, 2018
TRANSMISSION WOULD NOT SHIFT OUT OF REVERSE. SHIFT CABLE WAS MISSING GROMMET THAT CONNECTS IT TO MANUAL LEVER ON THE TRANSMISSION.
Power train, Aug 28, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC, 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 464-4251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Aug 24, 2018
I WAS PURCHASING A NEW VEHICLE, WHILE SHOPPING AT GREENWAY DODGE AND FORD, I CAME ACROSS A 2013 FORD FUSION AND LOVED THE VEHICLE. HOWEVER, THE BACK RIGHT DOOR WOULD NOT CLOSE DUE TO A MANUFACTURE RECALL. I TOLD THE SALES MAN I LOVE THE VEHICLE BUT I WOULD NOT MAKE A DOWN PAYMENT UNTIL THEY FIXED IT. A COUPLE DAYS LATER I RECEIVED A CALL THAT THEY FIXED ALL 4 DOORS AND THE VEHICLE WAS READY. AFTER ABOUT TWO OR SO WEEKS FROM PICKING THE VEHICLE UP, I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER SIDE DOOR SWUNG OPEN WITH MY GIRLFRIEND IN THE PASSENGER SEAT AND MY DOG IN THE BACK (IF IT WAS MY DOG IN THE FRONT SEAT HE WOULD BE DEAD ON THE HIGHWAY). I RETURNED TO THE DEALERSHIP WHEN I FOUND OUT THE VEHICLE HAD BEEN REPAIRED 2 PREVIOUS TIMES, ONCE IN APRIL AND ONCE IN JULY, CLAIMING THAT ALL 4 DOORS HAD BEEN REPLACED. I ONCE AGAIN HAD TO PUT MY VEHICLE IN THE SHOP AND RENT A CAR. THEN TODAY, I RECEIVE A CALL THAT THEY GAVE ME A COMPLETELY INVALID LICENSE PLATE. WHEN I WENT TO GET ANOTHER TAG AFTER MY TEMPORARY ONE EXPIRED THEY REFUSED TO PRINT ANOTHER ONE EVEN THOUGH I ONLY GOT ONE TEMPORARY. I EXPLAINED THAT I COULD NOT DRIVE WITHOUT A PLATE WHEN THE PERSON WORKING GAVE ME HARD PLATE AND TOLD ME IT WAS MINE. I RECENTLY JUST GOT MY FLORIDA DRIVER'S LICENSE. IF I WAS PULLED OVER WITH A PLATE THAT WAS NOT REGISTERED AND OUT-OF-STATE LICENSE I WOULD GET TICKETED (POSSIBLE ARRESTED), CAR IMPOUNDED, AND TONS OF FINES. THEY DID NOT TELL ME FOR A MONTH THAT THE LICENSE PLATE I HAD WAS NOT REGISTERED TO ME. I HAVE BEEN BACK AND FORTH WITH THIS DEALERSHIP CONSTANTLY AND I HAVE ONLY OWNED THIS VEHICLE SINCE JULY (THERE IS DOCUMENTATION ON THE REPAIRS). I WANT TO TAKE LEGAL ACTION FOR THE RISK THEY HAVE PUT MY GIRLFRIEND IN AND ALSO THE CARELESS MISTAKES THEY HAVE MADE WHILE DISPLAYING A LACK OF URGENCY.
Electrical system, Aug 24, 2018
WHILE DRIVING THERE WAS A LOUD POP WHEN THE HEADED SEATS WERE ENGAGED THEN A WEEK LATER THE RADIO, REMOTE TO UNLOCK STOPPED WORKING AND THE FLAT TIRE SENSOR WILL NOT STOP FLASHING.
Structure, Aug 22, 2018
THE PASSENGER DOOR LATCH WILL NOT OPERATE ALLOWING DOOR TO CLOSE. IT CAME OPEN WHEN MY DAUGHTER HAD IT AT COLLEGE. THERE WAS A POLICE REPORT DONE AND NO EVIDENCE OF A BREAK IN WAS FOUND. IT HAPPENED IN FLORENCE, AL AT THE UNIVERSITY OF NORTH ALABAMA. SHE SAID IT WAS PARKED WHEN IT HAPPENED.
Structure, Aug 21, 2018
HOOD LATCH IN FRONT OF THE VEHICLE IS FAULTY. FORD DEALER MECHANIC EXPLAINED IT IS A COMMON ISSUE DUE TO THE SLACK IN THE CABLE AND STYLE OF SYSTEM. SAID THAT WHEN THEY REPAIR ISSUES THEY TIGHTEN THE CABLE TO ENSURE PROPER OPERATION. $1175 TO REPAIR A COMMON ISSUE DUE TO FAULTY ENGINEERING. 2013 AND 2014 UNITS ARE THE ON MY 2 YEARS MANUFACTURED THIS WAY. LEADS ONE TO BELIEVE, FORD KNOWS THERE IS AN ISSUE.
Structure, Aug 21, 2018
I'VE HAD MY 3RD DOOR LATCH FAIL ON THIS CAR. DOOR WILL NOT SHUT. LATCHES FAILED TWICE PREVIOUSLY, ONCE WHILE THE VEHICLE WAS IN MOTION. THE FIRST AND THE THIRD TIME FAILURE OCCURRED WHILE PARKED. THIS COMPLAINT IS THE SAME AS THE ITEM COVERED IN RECALL CAMPAINS 17V210000 AND 15V246000 BUT FORD HAS REFUSED TO REPAIR MY VEHICLE UNDER THESE RECALL CAMPAIGNS STATING MY VEHICLE IS NOT INCLUDED IN THE RECALL. CLEARLY WITH THREE FAILED DOOR LATCHES MY VEHICLE SUFFERS FROM THE SAME DEFECT, AND SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR DEFECTIVE DOOR LATCHES. I DO NOT FEEL SAFE WITH MY FAMILY IN THIS VEHICLE.
Power train, Aug 20, 2018
VEHICLE WAS PARKED IN DRIVEWAY WHEN GEAR SHIFTER FAILED. VEHICLE WAS STUCK IN PARK. AS IT TURNS OUT, SHIFTER CABLE HAD FAILED AND CABLE BECAME DISLODGED. NHTSA RECALL 18V471 CAR IS UNABLE TO OPERATE DUE TO CABLE FAILURE. FORD DEALER WILL NOT REPAIR. ASKING CUSTOMER TO FRONT PAYMENT FOR REPAIRS AND NEGOTIATE WITH FORD FOR REIMBURSEMENT. FORD HAS IDENTIFIED A DEFECT, THAT DEFECT HAS CAUSED MY VEHICLE TO BE IMMOBILE, AND FORD SHOULD BEAR THE EXPENSE OF REPAIR.
Power train, Aug 18, 2018
PULLED INTO DRIVEWAY, CAME TO A COMPLETE STOP AND PUT MY CAR IN PARK. THE GEAR SHIFTER WENT INTO PARK AND I REMOVED THE KEY. BEGAN LEAVING THE CAR AND IT ROLLED BACKWARDS. IMMEDIATELY GOT BACK INTO POSITION TO APPLY THE BRAKE. TRIED TO START THE CAR IT WOULD NOT START. APPLIED EMERGENCY BRAKE. UPON INVESTIGATION FOUND THE SHIFTER CABLE DETACHED FROM THE TRANSMISSION AND BUSHING WAS MISSING.
Power train, Aug 16, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE GEAR SHIFTER FAILED TO MOVE OUT OF PARK. THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS IN NEUTRAL. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COUGHLIN FORD OF JOHNSTOWN (670 W COSHOCTON ST, JOHNSTOWN, OH 43031, (740) 967-2085), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Other or unspecified, Engine, Aug 16, 2018
I WAS AT A RESTERAUNT DRIVE THROUGH WINDO, PLACED MY CAR IN PARK. THE CAR WAS IN DRIVE BY THE GEAR BUT THE DASH SHOWED THAT IT WAS STILL IN PARK. THE GEAR WOULD MOVE BACK AND FORTH WITH EASE BUT NOTHING WAS HAPPENING ON DASH THE CAR EVEN THOUGH I HAD PLACED IT IN DRIVE IT WAS OBVIOUSLY STILL IN PARK. I COULD NOT MOVE OUT OF THE DRIVE THROUGH AND IT HAD TO BE SHUT DOWN UNTIL I COULD GET A TOW. I HAD TO TAKE IT TO FORD AND THEY TOLD ME THAT I NEEDED TO REPLACE THE SHIFT CABLE TO THE TRANSMISSION. I DID NOT HAVE THE MONEY TO FIX THIS SO I AM DRIVING MY GRANDMOTHERS CAR I HEARD OF A RECALL FOR THE SAME ISSUES ABOUT A WEEK LATER WITH 2013 FORD FUSIONS BUT THE FORD SAID MY VIN WAS NOT INCLUDED. I FEEL THIS IS A BIGGER ISSUE THAN THEY THOUGHT AND I AM NOT HAPPY AND WITHOUT A VEHICLE
Steering, Aug 16, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO MOVE FORWARD AND IN REVERSE; HOWEVER, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. A "STEERING FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 26,000.