2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Power train, Aug 15, 2018, crash
04-AUG-2018 PARKED CAR IN DRIVEWAY. 05-AUG-2018 NEIGHBOR ACROSS STREET CALLED AND INFORMED ME THAT CAR HAD ROLLED DOWN AND STRUCK TRUCK. INVESTIGATED AND FOUND 2013 FORD FUSION HAD STRUCK FORD RANGER. FUSION WAS STILL IN PARK AND REMAINED IN PARK EVEN WITH MOTOR RUNNING AND BRAKE PEDAL APPLIED. AFTER DISCOVERING A RECALL WAS INITIATED 16 JULY 2018 I INSPECTED CABLE CONNECTION AND IT WAS DISCONNECTED AS THE RECALL( CAMPAIGN #18V471000) DESCRIBED. I CALLED FORD C.S. AND WAS TOLD MY VIN # WAS NOT PART OF RECALL. GEORGIA STATE PATROL ACCIDENT REPORT DATED 5-AUG-2018 WAS FILED AND THE CASE # IS [XXX]. I REQUEST A CALL A.S.A.P @[XXX] OR E-MAIL @ [XXX] TO CLARIFY MORE DETAILS OF INCIDENT OR BE OF ANY FURTHER ASSISTANCE. SINCERELY; [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Seat belts, Aug 15, 2018, crash
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED. THE CONTACT STATED THAT THE SEAT BELTS FAILED TO RESTRAIN THE OCCUPANTS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SHOULDER, TWO BULGING DISKS IN THE LOWER BACK, A CONCUSSION, WHIPLASH, AND NECK INJURIES. THE CONTACT'S HUSBAND ALSO SUSTAINED A CONCUSSION, WHIPLASH, AND INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Aug 15, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED WITH THE ENGINE RUNNING, THE VEHICLE ROLLED AWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CAUGHT UP WITH THE VEHICLE AND TURNED THE ENGINE OFF TO STOP IT FROM MOVING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO ESTABROOK FORD (3689 14TH ST, PASCAGOULA, MS 39567, (228) 762-2641) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONSUMER STATED PUT CAR IN PARK AND IT KEPT ROLLING, HAD TO TURN ENGINE OFF TO STOP CAR THEN WOULD NOT TURN BACK ON, CAR WAS TOWED. UPDATED 10/17/18*JB
Power train, Aug 15, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER AND STATED THAT THE GEAR SHIFTER CABLE OF THE TRANSMISSION BEARING DETACHED WHILE SHIFTING GEARS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO RAPIDS FORD LINCOLN, LLC (4330 8TH ST S #100, WISCONSIN RAPPIT, WI 54494), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.
Steering, Aug 15, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE REVERSING OUT OF A PARKING LOT, THE POWER STEERING BECAME DIFFICULT TO TURN. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING OPERATED NORMALLY. MURRAY FORD OF STARKE, INC (13447 US-301, STARKE, FL 32091, (904) 964-7200) WAS NOTIFIED OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Engine, Aug 13, 2018
TOOK CAR IN FOR COOLANT SYSTEM RECALL MAY 8 TH , AFTER RECALL WAS DONE THE COOLANT LIGHT CAME ON SEVERAL TIMES AND HAD TO ADD COOLANT TO THE SYSTEM. JULY 10TH CAR OVERHEATED AND SHUT DOWN TOWED THE CAR TO FORD AND THEY SAID THEY DID NOT GET ALL THE AIR OUT THE SYSTEM AND THEY CALIBRATED THE SYSTEM AND GAVE ME THE CAR BACK . THEN JULY 20 TH THE CAR DID SAME THING SAID IT WAS OVER HEATING AND CAR SHUT DOWN . HAD IT TOWED BACK TO FORD AGAIN THIS TIME THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR HAD IT FOR 7 DAYS . I WAS TOLD TO DRIVE THE CAR AND IF SYSTEM SHUT DOWN AGAIN TO CALL THEIR TOW COMPANY . TWO DAYS LATER THE CAR WAS OVERHEATING NOT HOLDING COOLANT AND WHITE SMOKE COMING FROM EXHAUST. FORD TOWED IT TO THERE STORE AGAIN AND 4 DAYS LATER CALLED ME AND SAID THAT THE HEAD GASKETS WAS BLOWN AND RECOMMENDED A MOTOR PUT IN FOR 2,200 . I BELIEVE MY PROBLEMS WAS FROM THE RECALL AND SOMETHING WENT WRONG. BUT FORD IS SAYING THEY WON'T HELP ME THAT THE WARRANTY IS EXPIRED.
Engine and engine cooling, Aug 13, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN PLACING THE KEY IN THE IGNITION, THE SERVICE ENGINE INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO SOUTH BAY FORD (5100 W ROSECRANS AVE, HAWTHORNE, CA 90250, (310) 584-7641). THE DEALER INFORMED THE CONTACT OF THE DIAGNOSTIC FEES; THEREFORE, THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT TWO OTHER UNKNOWN DEALERS WERE CONTACTED AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED PER NHTSA CAMPAIGN NUMBER: 17V209000: (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 59,000.
Power train, Engine, Aug 13, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. ALSO, THE VEHICLE OVERHEATED AND THE TRANSMISSION SHIFT CABLE DETACHED WHILE IT WAS IN PARK. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FOUR SEASONS FORD (601 DUNCAN HILL RD, HENDERSONVILLE, NC) ON VARIOUS OCCASIONS; HOWEVER, THE DEALER ONLY DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED FOR ANY ADDITIONAL REPAIRS SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ALSO REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 185,000.
Structure, Aug 8, 2018
WAS DRIVING AT A SLOW RATE AND MY DAUGHTER WAS IN FRONT PASSENGER SEAT AND DOOR OPENED AND WILL NOT CLOSE.
Power train, Aug 6, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY IN THE REVERSE POSITION, THE TRANSMISSION SHIFT CABLE MALFUNCTIONED. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO REGISTER ANY OF THE GEAR SHIFT POSITIONS UPON EACH SHIFT. CONSEQUENTLY, THE CONTACT EXITED THE VEHICLE, OPENED THE HOOD, AND FOUND THAT THE GEAR SHIFT CABLE HAD COMPLETELY DETACHED FROM THE TRANSMISSION. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Power train, Service brakes, Aug 3, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT INADVERTENTLY STARTED TO ROLL AWAY. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE HAD TO BE ENGAGED IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANKLIN PARK LINCOLN, INC. (5272 MONROE ST, TOLEDO, OH 43623, (419) 882-7171) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Aug 2, 2018
PASS DOOR LATCH ISSUE I CAN T CLOSE DOOR
Engine, Aug 1, 2018, fire
I DROVE FROM MY HOUSE TO THE HIGHWAY WHICH IS ABOUT 3.8 MILES. I GOT ON THE HIGHWAY AND AFTER A ABOUT A MINUTE OR TWO, I STARTED HEARING A WEIRD FAINT NOISE. I LOOKED AROUND THINKING IT WAS MAYBE A CAR NEAR ME, AND I SAW SMOKE STARTING TO COME OUT FROM UNDER THE HOOD. THANKFULLY THE REST STOP WAS LESS THAN HALE A MILE AWAY. I GOT TO THE REST STOP, PARKED THE CAR AND SMOKE STARTED TO COME OUT FROM THE UNDER THE DASHBOARD. I HAD JUST FILLED THE CAR WITH GAS THE NIGHT BEFORE, SO I MADE SURE TO KEEP MY DISTANCE WHILE WAITING FOR THE FIRE DEPARTMENT TO ARRIVE. THE FRONT OF THE CAR QUICKLY WENT UP IN FLAMES. THE FIRE DEPARTMENT ARRIVED AND PUT THE FIRE OUT BEFORE THE WHOLE CAR DISINTEGRATED. THERE WAS NO CHECK ENGINE LIGHT, NO WARNING SIGNS AT ALL. I HAD TAKEN THE CAR TO FORD LAST OCTOBER FOR A RECALL, WHICH I THOUGHT WAS TAKEN CARED OF. I HAD CALLED FORD, BUT THEY STATE THE RECALL WOULD NOT CAUSE AN ENGINE FIRE, SO THEY WILL NOT OWN UP TO IT. I HAVE ALWAYS MAINTAINED MY CAR, SO THERE'S NO REASON THAT I CAN THINK OF THAT WOULD MAKE THIS HAPPEN. PLEASE HELP ME, I KNOW IN MY HEART THAT THIS IS SOMETHING FORD SHOULD TAKE RESPONSIBILITY FOR. THIS COULD HAPPEN TO SOMEONE ELSE, WHO MAY END UP GETTING INJURED SEVERELY FROM IT. LET'S PREVENT THIS FROM HAPPENING
Other or unspecified, Jul 31, 2018
THE CAR HAS A FLIP OUT KEY. THE KEY STEM BREAKS OUT OF THE FOB HOLDER. IT HAS STUCK IN THE IGNITION AND THE CAR KEEPS RUNNING. YOU NEED A PLIERS TO TURN THE CAR OFF AND PULL OUT THE KEY. BOTH KEY FOBS HAVE BROKEN.
Power train, Jul 31, 2018
ON 07/30/18 I PULLED INTO A PARKING SPOT IN MY WORK PARKING LOT AND PUT MY CAR SHIFTER IN PARK. WHEN I LET MY FOOT OFF OF THE BRAKE THINKING MY CAR WAS IN PARK IT MOVED FORWARD ALMOST HITTING THE PARKED CAR IN FRONT OF ME! I LOOKED AT MY CAR DASH IT SAID THE CAR WASN'T IN PARK LIKE THE SHIFT WAS BUT MOVED INTO "S"! I HAD TO KEEP MY FOOT ON THE BRAKE BUT MY SHIFTER WAS STUCK IN PARK. I CALLED MY WORK SECURITY AND A FORD DEALERSHIP WHERE I WAS THEN TOLD TO PUT THE PARKING BRAKE ON AND TO TURN THE CAR OFF. BUT NOW MY CAR IS STUCK IN A DRIVE MODE AND THE SHIFTER IN PARK. FORD JUST RECALLED 2013 FORD FUSIONS FOR THIS VERY ISSUE WITH SHIFTER CABLE BUSHINGS BUT FORD CUSTOMER SERVICE IS SAYING THAT MY CAR VIN IS NOT INCLUDED IN THE RECALL SINCE IT WAS MANUFACTURED A FEW MONTHS BEFORE THE RECALL DATES! BUT WAS MANUFACTURED AT THE RECALL FACILITY AT HERMOSILLO. SO NOW I'M LEFT WITHOUT A CAR AND NO HELP FROM FORD! *TT
Electrical system, Exterior lighting, Other or unspecified, Jul 30, 2018
MY 2013 FORD FUSION IS EXPERIENCING AN ISSUE WITH THE CLIMATE CONTROL SYSTEM AND THE WINDOW CONTROLS. I HAVE LOST COMMUNICATION WITH THE 'FRONT CONTROL INTERFACE MODULE', 'DOOR CONTROL MODULE A', AND 'DOOR CONTROL MODULE B'. WHEN THIS HAPPENS, MY ECM DISPLAYS THE FOLLOWING CODES, P193E: A/C CLUTCH REQUEST SIGNAL, U0199: LOST COMMUNICATION WITH DOOR CONTROL MODULE A, U0200: LOST COMMUNICATION WITH DOOR CONTROL MODULE B, AND U0256: LOST COMMUNICATIONS FRONT CONTROLS INTERFACE MODULE. THIS HAPPENS QUITE FREQUENTLY, AND IT HAS HAPPENED WHEN MY CAR IS IN MOTION AND WHEN MY CAR IS STATIONARY. SOMETIMES THIS HAPPENS WHEN I START MY CAR AND SOMETIMES THIS HAPPENS WHEN I AM DRIVING. TO BE CLEAR, I HAVE NO AIR CONDITIONING, NO VENTILATION, AND I CAN NOT ROLL DOWN MY WINDOWS. TO MAKE MATTERS WORSE, THIS SEEMS TO HAPPEN MORE FREQUENTLY WHEN THE TEMPERATURE OUTSIDE IS TOWARDS 90 OR MORE DEGREES FAHRENHEIT. THIS MEANS THE INTERIOR TEMPERATURE OF THE CARE GETS TO BE VERY HOT. IN MY EXPERIENCE, THE ONLY WAY TO FIX THIS ISSUE IS TO DISCONNECT THE BATTERY TERMINALS AND THEN RECONNECT THEM BUT THIS ONLY OFFERS A TEMPORARY FIX TO THE PROBLEM.
Latches/locks/linkages, Jul 30, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE SEIZED WHEN STARTING THE VEHICLE AND THE PASSENGER DOOR AJAR WARNING INDICATOR ILLUMINATED. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT PASSENGER DOOR WAS NOT CLOSED. DUNPHY FORD (7700 FRANKFORD AVE, PHILADELPHIA, PA 19136, 215-624-6700) SERVICED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE PASSENGER DOOR STILL OPENED UNEXPECTEDLY AFTER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Air bags, Structure, Jul 30, 2018, crash
MY 74YR OLD MOM HIT A 1 FOOT TALL CONCRETE BARRIER (PICTURE ATTACHED) AT A COUNTY RURAL RECYCLING CENTER RESULTING IN ALL 4 AIRBAGS TO DEPLOY. BARRIER ISN'T PAINTED, NO FENCE, NO RAILING OR POLE TO MARK IT. MINOR DAMAGE (PHOTO ATTACHED) TO THE AUTO, BOSCH RECORDER SHOWS <15 MPH (FILE TOO LARGE TO ATTACH). CAR IS IN A STORAGE UNIT IN IOWA FOR EVIDENCE. MOM'S PROGNOSIS WAS SUBDURAL HEMATOMA, ENCEPHALOPATHY AND UNCAL HERNIATION RESULTING IN HER DEATH (SEE ATTACHED). MEDICAL EXAMINER DETERMINED CAUSE OF DEATH WAS THE CAR ACCIDENT. IN ADDITION TO THE ISSUE WITH THE AIRBAGS, MY STEP-DAD (84 YEARS OLD) WAS IN THE PASSENGER SIDE AND ALSO WAS HIT BY AIRBAGS. WHILE THE AIRBAGS SAVED HIM, HE WAS QUITE BRUISED/INJURED. EMERGENCY RESPONSE WAS NOT REQUESTED. WE (MY FAMILY) BELIEVE THAT CONSIDERING THE AGE OF OUR PARENTS AND THE FACT MY MOM WAS HIT IN THE SIDE OF THE FACE - MORE CAUTION (STATE LAW REQUIRING MEDICAL ATTENTION) SHOULD BE EXERTED BY ALL POLICE OFFICERS IN THIS SITUATION (POLICE REPORT ATTACHED). WE TAKE ALL KINDS OF PRECAUTIONS WITH KIDS ON THE SPORTS FIELDS, WHY NOT THE ELDERLY? MY MOM WAS OBVIOUSLY SUFFERING FROM CONFUSION AND CONCUSSION. TRAGICALLY, WE LOST HER TO A SAFETY FEATURE. UNCOMPREHENSIBLE. *BF *TT
Engine, Jul 30, 2018
COOLANT RECALL 17V209000- STATES IF THE FORD ENGINE COULD CRACK AND LEAK OIL IF OVERHEATED DUE TO THE ENGINE BEING LOW IN COOLANT. I TOOK MY CAR IN TO GET REPAIRED AND 3 WEEKS LATER MY CAR HAD THESE EXACT SYMPTOMS. FORD IS CLAIMING THE RESPONSIBILITY IS NOT THEIRS. THE CRACK IN THE CYLINDER HEAD LED TO THE ENGINE BECOMING WORN. SO NOW A NEW ENGINE IS NEEDED IN A CAR 5 YEARS OLD.
Other or unspecified, Jul 27, 2018
I SHUT OF MY CAR ON WEDNESDAY EVENING, WENT IN TO RESTART AND THE IGNITION MADE NO SOUND AT ALL. THE CAR WAS IN PARK BUT THE DASH SHOWED THAT IT WAS STILL IN DRIVE AND THE ALARM WAS ALSO TELLING ME IT WAS NOT IN PARK. THE CAR WAS OBVIOUSLY NOT IN PARK AND COULD EASILY BE MOVED BY A PUSH. I PUT THE PARKING BRAKE ON UNTIL IT COULD BE TOWED. I HAD TO TAKE IT TO FORD AND REPLACE THE SHIFT CABLE TO THE TRANSMISSION. I HEARD OF A RECALL FOR THE SAME ISSUES WITH 2013 FORD FUSIONS BUT THE SERVICE CENTER SAID MY VIN WAS NOT INCLUDED. I FEEL THIS IS A BIGGER ISSUE THAN THEY THOUGHT AND I AM NOT VERY HAPPY.
Power train, Jul 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED AN UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE TRANSMISSION REGARDING A BUSHING THAT ATTACHED THE SHIFTER CABLE TO THE TRANSMISSION. ACCORDING TO THE NOTICE, THE BUSHING MAY DETACH FROM THE TRANSMISSION, ALLOWING IT TO BE IN A DIFFERENT GEAR THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE MANUFACTURER WAS NOT RESPONDING TO CALLS AND HAD A RECORDING WITH NO SOLUTION SINCE THE RECALL WAS RECENT AS OF 07/17/18. THE DEALER (ANDERSON FORD, 2207 N BELT HWY, ST JOSEPH, MO 64506, (816) 383-8000) WAS NOT AWARE OF ANY REIMBURSEMENT PLANS WHILE THE RECALL WAS INCOMPLETE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Jul 25, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. UPON STARTING THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION CABLE FRACTURED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.
Other or unspecified, Service brakes, Engine, Jul 25, 2018
POORLY DESIGNED SEAL AROUND BACK-UP CAMERA HOUSING ALLOWS MOISTURE INTO HOUSING, SENDS FAULTY SIGNAL TO ENGINE WHEN VEHICLE IS STARTED AND SHIFTED TO REVERSE ULTIMATELY SHUTTING DOWN THE ENGINE. THIS DOES NOT HAPPEN 100% OF TIME, BUT IT IS CONCERNING. USUALLY OCCURS DURING/AFTER RAIN, SNOW, OR HIGH HUMIDITY DAYS. THIS DESIGN FLAW ALSO DISABLES THE BRAKES, EMERGENCY BRAKE, AND POWER STEERING. VEHICLE DOES NOT TURN ON RIGHT AWAY AND STARTER CONTINUOUSLY CLICKS UNTIL VEHICLE COMPUTER RESPONDS TO START, KEY FAUB IS THE ONLY WAY I HAVE BEEN ABLE TO START THE VEHICLE AFTER THIS EVENT OCCURS. SOMETIMES THE COMPUTER GETS SO JAMMED UP THAT I MUST COMPLETELY DISCONNECT THE BATTERY AND HARD RESTART THE COMPUTER. WHEN THE ISSUE OCCURS THE VEHICLE CANNOT BE STOPPED AND WILL CONTINUOUSLY MOVE BACKWARDS UNTIL IT STOPS ON ITS OWN, IT HITS SOMETHING, OR THE VEHICLE CAN BE STARTED AGAIN. THIS DID HAPPEN TO ME WHILE I WAS PARKED ON A SLIGHT INCLINE AND MY CAR STOPPED AFTER IT ROLLED IN TO A PARKED CAR, LUCKILY NO DAMAGE OCCURED. AS SOMEONE WHO USED TO BE AN AIRBAG DESIGN ENGINEER I DEFINITELY BELIEVE THIS TO BE A SAFETY ISSUE. A MECHANIC AT THE FORD DEALERSHIP I BOUGHT THE VEHICLE FROM INFORMED ME THAT THIS ISSUE IS KNOWN TO FORD(HE FOUND THE INFORMATION ON HOW TO DIAGNOSE, REPAIR, AND WHAT PARTS TO BUY IN THE REPAIR DATABASE) AND I CALLED FORD TO CONFIRM THAT THEY DO KNOW THIS ISSUE. FORD INFORMED ME THAT THEY DO KNOW OF THE ISSUE, BUT IT IS NOT A SAFETY CONCERN. THIS ISSUE COSTS OVER $800 TO FIX AT A DEALERSHIP. MY EXTENDED WARRENTY WON'T COVER THE COST OF THE REPAIR BECAUSE IT IS CONSIDERED "WATER DAMAGE"
Power train, Jul 25, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.
Electrical system, Jul 22, 2018
CAR WOULD NOT START WITH KEY IN IGNITION; JUMPED 12V BATTERY TO TAKE TO DEALER. 12V BATTERY REPLACED 3/20/18 ($210). ON 6/10/2018, AGAIN, CAR WOULD NOT START. WAS TOLD BY DEALER THEY DIDN'T KNOW WHY NEW BATTERY NOT WORKING; REPLACED, 12V AGAIN ($0 UNDER WARRANTY). ON 7/19/2018, AGAIN, VEHICLE NOT STARTING; ABSOLUTELY NO ELECTRONIC DISPLAY IN DASH, THEREFORE, LOOKS TO BE 12V BATTERY PROBLEM, AGAIN. THIS VEHICLE APPEARS TO HAVE A PROBLEM W/ ABILITY TO MAINTAIN 12V BATTERY CHARGED AND SYSTEM INOPERABLE EVEN AFTER NEW BATTERY REPLACEMENT.