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2013 Ford Fusion

Problems, recalls and owner-reported issues

Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.

Complaints by model year
  8. 1,956

Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.

Primary concernSteering418 reports · 21% of complaints
Owner complaints1,956Filed with NHTSA
Recall relationship19 safety recallsNHTSA campaign records

What owners report most often

  1. Steering418
  2. Engine399
  3. Power train315
  4. Other or unspecified200
  5. Electrical system189
  6. Structure179
  7. Fuel/propulsion system133
  8. Seat belts113

Recalls and investigations

  1. Power train, manual transmissionJun 9, 2026

    Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

    A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

    Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.

    Campaign 26V376000 on NHTSA.gov

  2. Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023

    Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.

    A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.

    Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.

    Campaign 23V162000 on NHTSA.gov

  3. Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022

    Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

    A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

    Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

    Campaign 22V413000 on NHTSA.gov

  4. Latches/locks/linkages, doors, latchJun 8, 2020

    Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

    Campaign 20V331000 on NHTSA.gov

  5. Steering, electric power assist systemAug 29, 2019

    Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

    If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.

    Campaign 19V632000 on NHTSA.gov

  6. Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019

    Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.

    Campaign 19V362000 on NHTSA.gov

  7. Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.

    Campaign 18V471000 on NHTSA.gov

  8. Power train, manual transmissionMar 12, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

    A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

    Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.

    Campaign 18V169000 on NHTSA.gov

  9. Latches/locks/linkages, doors, latchMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

    Campaign 17V210000 on NHTSA.gov

  10. Engine and engine cooling, engineMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.

    If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.

    Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.

    Campaign 17V209000 on NHTSA.gov

  11. Seat belts, frontDec 5, 2016

    Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

    If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.

    Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.

    Campaign 16V875000 on NHTSA.gov

  12. Steering, electric power assist systemApr 28, 2015

    Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

    If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

    Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.

    Campaign 15V250000 on NHTSA.gov

  13. Latches/locks/linkages, doors, latchApr 24, 2015

    Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

    Campaign 15V246000 on NHTSA.gov

  14. Air bagsSep 26, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.

    The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

    Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

    Campaign 14V597000 on NHTSA.gov

  15. Seats, front assembly, reclinerApr 2, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

    The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

    Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

    Campaign 14V164000 on NHTSA.gov

  16. SteeringMay 31, 2013

    Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.

    This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.

    Campaign 13V232000 on NHTSA.gov

  17. Fuel system, gasolineMay 31, 2013

    Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.

    A fuel leak in the presence of an ignition source may result in a fire.

    Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.

    Campaign 13V227000 on NHTSA.gov

  18. Engine and engine coolingDec 3, 2012

    This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.

    If flammable engine fluids come in contact with the vehicle’s hot exhaust system, a vehicle fire could occur.

    Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicle’s powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

    Campaign 12V551000 on NHTSA.gov

  19. Exterior lighting, headlightsNov 30, 2012

    Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.

    An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.

    Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.

    Campaign 12V553000 on NHTSA.gov

Representative owner complaints

1,956 reports, newest first.

  1. Engine, Jul 20, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, AN ABNORMAL KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE ENGINE WAS PREVIOUSLY REPAIRED DUE TO AN ENGINE FIRE. THE VEHICLE WAS TAKEN TO THE DEALER (TIMBERLAND FORD, 2441 S BYRON BUTLER PKWY, PERRY, FL 32348, (850)-584-6178) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

  2. Power train, Jul 19, 2018

    MY CAR WAS ON PARK AND THE CAR KEPT GOING REVERSE. I PRESSED ON THE BRAKES AND PUT THE EMERGENCY BREAKS ON. NOW MY CAR IS STRANDED IN A STREET. I CALLED A COUPLE FORD DEALERSHIPS AND EITHER THEY HAD A 6 MONTH WAITLIST OR DON'T HAVE THE PARTS TO FIX THE CAR. NOW I'M STUCK PAYING OUT OF POCKET TO FIX IT BECAUSE I NEED MY CAR FOR WORK AND I CAN'T WAIT MONTHS TO FIX THE CAR OR BRING IT TO ANOTHER STATE TO GET IT POSSIBLE LOOKED AT. THEN I WOULD BE STRANDED IN ANOTHER STATE WITH NO CAR. THANKS FORD.

  3. Power train, Jul 19, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (FOX FORD LINCOLN, 2501 N ELSTON AVE, CHICAGO, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION BUSHING AND SHIFT CABLE WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 103,000.

  4. Steering, Jul 17, 2018

    POWER STERRING ASSIST

  5. Steering, Jul 17, 2018

    MY 2013 FORD FUSION HYBRID STEERING WHEEL WAS LOOSE AND FELT LIKE IT WAS ABOUT TO COME OFF WHILE DRIVING. THE STEERING WHEEL WOULD WOBBLE SIDE TO SIDE AND WAS NOT SECURE. THIS HAPPENED WHILE DRIVING ON THE EXPRESSWAY. I TOOK MY VEHICLE TO A FORD DEALER IN WEST PALM BEACH, FLORIDA. I LEARNED THAT FORD HAD RECENTLY ISSUED A RECALL (FORD REF # 18S08) FOR 2014-2018 FORD FUSION LOOSE STEERING WHEELS. MY 2013 FUSION HAS EXACTLY THE SAME PROBLEM. THE FORD DEALER ADVISED ME THAT MY STEERING WHEEL PROBLEM IN MY 2013 FORD WAS EXACTLY THE SAME AS IN THE 2014-2018 FUSIONS, BUT SINCE FORD HAD NOT ISSUED A RECALL FOR THE 2013 FUSION, I HAD TO PAY FOR THE REPAIR. THE DEALER CONTACTED FORD AND FORD SAID THEY WOULD NOT COVER THIS DEFECT. THIS IS VERY UNFAIR AND UNSAFE. THE FORD STEERING WHEEL RECALL SHOULD BE EXPANDED TO INCLUDE 2013 FORD FUSIONS. MY FUSION WAS MANUFACTURED IN THE SAME HERMOSILLO, MEXICO PLANT WHERE THE 2014-2018 FUSIONS WERE MANUFACTURED. FORD NEEDS TO ACCEPT RESPONSIBILITY FOR THIS STEERING WHEEL DEFECT IN THE 2013 FORD FUSION AND IMMEDIATELY ISSUE A RECALL ON 2013 FUSIONS BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED. I FELT AS IF THE STEERING WHEEL OF MY FUSION WAS ABOUT TO COME OFF DUE TO THIS DEFECT. IT IS A VERY SERIOUS SITUATION.

  6. Structure, Jul 16, 2018

    THE DOOR WILL NOT SHUT. I SAW A NEWS REPORT WHERE THE WAS A RECALL BUT FORD SAYS MY CAR WAS NOT ELIGIBLE. CAME OPEN AD I WAS DRIVING.*DT*JB

  7. Engine, Jul 11, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ANCIRA EAGLE PASS FORD CHRYSLER DODGE JEEP RAM (4039 ADAMS CIR, EAGLE PASS, TX 78852, (877) 815-2753) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD TOO MUCH ANTIFREEZE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES AFTER THE VEHICLE WAS SERVICED AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

  8. Structure, Jul 11, 2018

    2013 FORD FUSION DOOR LOCKS. LAT YEAR 2017, I RECEIVED A RECALL NOTICE ON THE ABOVE VEHICLE FOR "DOORS OPENING BY THEMSELVES WHILST DRIVING. WELL, JUST PRIOR TO GETTING THE LOCKS REPLACED, MY REAR PASSENGER DOOR FLEW OPEN UPON TURNING A CORNER ON A BUSY MAIN ROAD AND THANKFULLY MY PASSENGER WAS WEARING A SEATBELT AS THEY ALMOST FELL OUT OF THE CAR. I HAD THE LOCKS REPLACED BY THE DEALERSHIP ON JANUARY 24TH 2017. WELL, TO MY SURPRISE LAST SUNDAY JULY 8TH, 2018, MY WIFE WAS IN THE FRONT PASSENGER SEAT AND AGAIN, I TURNED A CORNER ON A BUSY MAIN ROAD AND THE DOOR FLEW OPEN WHILE I WAS DRIVING. SHE TOO ALMOST FELL OUT OF THE CAR. I CALLED THE DEALER AND THEY ORDERED A NEW FRONT DOOR LOCK AND REPLACED IT YESTERDAY JULY 10TH 2018. HOWEVER, I WAS INFORMED THAT FORD WOULD NOT COVER THE COST AND I WAS CHARGED $257.21. THE DEALER SAID THAT THEY CONTACTED FORD WHO REFUSED TO PAY FOR IT BECAUSE THEY SAID THAT THEY HAD ALREADY REPLACED THE LOCKS IN 2017. I CALLED FORD AND THEY TOLD ME THE SAME THING AND REFUSED TO REIMBURSE ME FOR THIS. THIS COULD HAVE RESULTED IN MY WIFE'S DEATH AND I NEED SOME HELP RECTIFYING THIS PROBLEM. AS A MATTER OF FACT, I AM AFRAID TO DRIVE MY CAR AT THIS POINT IN THE EVENT THAT THIS HAPPENS AGAIN. PLEASE HELP.

  9. Engine and engine cooling, Jul 10, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE COOLANT ALERT SYSTEM DISPLAYED A WARNING THAT THE COOLANT LEVEL WAS LOW. THE CONTACT IMMEDIATELY TURNED OFF THE ENGINE, PLACED THE VEHICLE IN NEUTRAL, AND COASTED INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT A PLASTIC PIECE TO THE COOLANT PUMP HAD DETERIORATED AND THAT THERE WERE SEVERAL HOLES IN THE COOLANT PUMP. THE DEALER (SUN STATE FORD, 3535 WEST COLONIAL DRIVE, ORLANDO, FL 32808, (407)-299-5900) WAS MADE AWARE OF THE FAILURE AND STATED THAT ONLY A SENSOR WOULD BE INSTALLED IN THE VEHICLE AS OUTLINED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

  10. Latches/locks/linkages, Jul 10, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR FAILED TO CLOSE. THE CONTACT ALSO STATED THAT THE SAME DOOR WAS REPAIRED BY THE DEALER (BILL COLLINS FORD LINCOLN, 4220 BARDSTOWN ROAD, LOUISVILLE, KENTUCKY 40218) PER AN UNKNOWN RECALL ISSUED BY THE MANUFACTURER APPROXIMATELY TWO YEARS AGO. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,500.

  11. Power train, Jul 9, 2018

    WHILE DRIVING MY FUSION I SUDDENLY NOTICED A LOUD SOUND AND THEN MY TRANSMISSION STARTED SHIFTING VERY ROUGHLY. I WAS OUT OF TOWN AND EVERY STOPLIGHT IT TOOK AN EXTENDED PERIOD OF TIME FOR THE CAR TO SHIFT WHEN TRYING TO TAKE OFF. AFTER ABOUT 30 MINUTES I PULLED INTO A DEALERSHIP TO SEE IF IT WAS SAFE FOR ME TO CONTINUE HOME. I WAS ADVISED THAT IT WAS NOT AND THAT I WOULD NEED A WHOLE NEW TRANSMISSION.

  12. Structure, Jul 9, 2018

    I WAS SITTING IN THE PASSENGER SEAT AS MY WIFE TOOK AN EXIT TO GET OFF THE HIGHWAY AND THE PASSANGER SIDE DOOR RANDOMLY FLEW OPEN AS WE WERE TURNING ON THE RAMP.IF I DID NOT HAVE MY SEAT BELT ON I MAY HAVE FELL OUT!

  13. Structure, Jul 6, 2018

    FIRST INCIDENT WAS OPENING CAR DOOR TO RETRIEVE BELONGINGS. SHUT DOOR AND IT WOULD NOT LATCH SHUT. HUSBAND WAS ABLE TO GET THE DOOR TO SHUT BUT THEN IT OPENED WHILE DRIVING THE NEXT DAY. BUNGIED THE DOOR SHUT AND TOOK TO MECHANIC TO HAVE IT REPLACED AFTER CONTACTING 3 FOR DEALERSHIPS THAT SAID OUR VIN NUMBER WAS NOT PART OF THE RECALL

  14. Structure, Jul 2, 2018

    THE FRONT PASSENGER DOOR LATCH (WILL NOT CATCH OR LOCK). IT HAS A FAULTY LATCH LEAVING DOOR TO FLY OPEN. IT WILL ONLY LOCK ON IT'S OWN AFTER PUTTING THE VEHICLE IN DRIVE AND DRIVE FOR A FEW MINUTES AND THEN IT LOCKS. VERY DANGEROUS.

  15. Other or unspecified, Jun 30, 2018

    MY CAR WAS PARKED. I STARTED IT UP AND IT IS STUCK IN PARK. I CAN'T GET IT TO SWITCH GEARS.

  16. Fuel system, Gasoline, Jun 28, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL FLAP WAS NOT SEALED TIGHTLY AND CAUSED AIR TO ENTER INTO THE FUEL LINES. IN ADDITION, THE SERVICE ENGINE INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS TAKEN TO PORTER FORD (600 OGLETOWN RD, NEWARK, DE 19711, (302) 738-0800) WHERE IT WAS DIAGNOSED THAT THE FUEL FLAP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

  17. Latches/locks/linkages, Jun 27, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT HAD TO USE HIS BELT TO CREATE A TEMPORARY METHOD TO SECURE THE DOOR DUE TO THE FAILURE. THE DEALER (THE FORD STORE MORGAN HILL, 17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE NEEDED TO BE INSPECTED AND DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER STATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

  18. Electrical system, Jun 26, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD, WAIT A BRIEF MOMENT, AND THEN ATTEMPT TO RESTART THE VEHICLE EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,229.

  19. Seat belts, Seats, Jun 25, 2018

    REAR CENTER SEAT BELT GETS STUCK IN LOCKED AND WILL NOT RELEASE. TRAPPING OCCUPANT OR LOCKING THE 60 SEAT IN DOWN POSITION. MULTIPLE ONLINE COMPLAINTS WITHOUT RESOLUTION OR RECALL. MOST RESULTED IN SEAT BELT BEING CUT AND OWNER PAYING FOR IT. OUR VEHICLE WAS STATIONARY AND SEAT IS STUCK DOWN DUE TO LOCKED SEAT BELT.

  20. Latches/locks/linkages, Jun 21, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. ON ANOTHER OCCASION, THE FRONT PASSENGER DOOR OPENED INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO TAKE THE SEAT BELT AND WRAP IT AROUND THE DOOR TO PREVENT THE DOOR FROM OPENING WHILE DRIVING. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

  21. Engine, Jun 21, 2018, fire

    TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SHOULDER OF THE ROAD AND IT CAUGHT ON FIRE FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT WAS NEVER NOTIFIED OF THE RECALL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000. *TT*JB - (RECALL RELATED INCIDENT) TS

  22. Steering, Electrical system, Jun 20, 2018

    ON TWO OCCASIONS AFTER STARTING THE CAR ELECTRONICS ON STEERING WHEEL AND CONSOLE FAILED TO WORK! NO BLINKERS, TO CRUISE CONTROL, NO CONSOLE CONTROL. ONE TIME SPEEDOMETER DIDN'T WORK. ERROR BOX APPEARS IN LEFT COMPUTER SCREEN AND DOES NOT GO AWAY AFTER PRESSING OK BUTTON. I WAS ABLE TO RESET SYSTEM BY TURNING HIGH BEAM FORWARD TWICE THAN BACKWARDS ONCE. I BELIEVE THE TURN SIGNAL STOCK IS FAULTY. I WAS ON THE HIGHWAY ONE TIME WHEN I DISCOVERED THE BLINKERS WHERE NOT WORKING. COULD OF CAUSED A ACCIDENT! ONLY HAVE 40,000 MILES ON CAR. TOOK IT TO THE FORD DEALER AND SHOWED MANAGER AND AGREED SOFTWARE PROBLEM. NO TROUBLE CODE CAME UP ON SCANNER.

  23. Seat belts, Seats, Jun 20, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER LOWERING THE REAR SEAT TO PLACE AN ITEM IN THE TRUNK OF THE VEHICLE, THE CONTACT WAS UNABLE TO RAISE THE REAR SEAT OR RETRACT THE SEAT BELT. THE VEHICLE WAS TAKEN TO WYATT JOHNSON FORD (646 THOMPSON LN, NASHVILLE, TN 37204, (615) 244-3615) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT TECHNICAL SERVICE BULLETIN: SB-10053450-1184 EXTENDED THE WARRANTY FOR THE REPAIR OF THE SEAT BELT TO FIVE YEARS OR 60,000 MILES, WHICHEVER CAME FIRST. THE CONTACT EXCEEDED THE FIVE YEAR LIMIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: CAS-15092283 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 59,950.

  24. Engine and engine cooling, Jun 19, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE ND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. GEM CITY FORD LINCOLN (5101 BROADWAY ST, QUINCY, IL 62305, (888) 532-6840) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

  25. Engine and engine cooling, Seat belts, Jun 18, 2018

    TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EMITTED EXCESSIVE HEAT FROM THE ENGINE COMPARTMENT. THE CONTACT ALSO DETECTED AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO KOCH 33 FORD (3810 HECKTOWN RD, EASTON, PA) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIRS ACCORDING TO THE MANUFACTURER. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 56,312. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING).