2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Engine and engine cooling, Engine, Jun 13, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THERE WAS A COOLANT LEAK AND THE ENGINE KEPT OVERHEATING. THE DEALER (FRED BEANS FORD OF NEWTOWN, 10 N SYCAMORE ST, NEWTOWN, PA 18940, (215) 968-3806) INSTALLED A SENSOR AND REPLACED THE COOLANT RESERVOIR TANK; HOWEVER, THE REMEDY FAILED TO PROVIDE A PERMANENT SOLUTION. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE COOLANT WARNING INDICATOR WAS STILL FLASHING. SEVERAL INDEPENDENT MECHANICS DIAGNOSED THE VEHICLE, BUT WAS UNABLE TO PROVIDE A SPECIFIC DIAGNOSIS. THE MANUFACTURER INDICATED THAT THERE WAS NO RECALL FOR THE VEHICLE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR SERVICING. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jun 11, 2018
LOSS OF POWER STEERING
Air bags, Jun 11, 2018, crash
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE DRIVING IN THE OPPOSITE DIRECTION FAILED TO YIELD AND CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S DRIVER'S SIDE AIR BAG DID NOT DEPLOY, BUT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT'S VEHICLE WAS TOWED BY THE INSURANCE COMPANY AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS 101,711.
Wheels, Jun 11, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS AT FORD OF BRANFORD (301 E MAIN ST, BRANFORD, CT) FOR A TIRE ROTATION, THE CONTACT WAS INFORMED THAT THE LUG NUTS SWELLED UP AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO DOWLING FORD (1011 S MAIN ST, CHESHIRE, CT) WHERE IT WAS CONFIRMED THAT THE LUG NUTS HAD SWELLED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Power train, Jun 3, 2018
I WAS DRIVING CAR INTO A PARKING STALL. STOPPED, PUT CAR IN P, TURNED OFF ENGINE AND RELEASE THE FOOT BRAKE...AND THE CAR STARTED ROLLING FORWARD. APPLYING THE FOOT BRAKE STOPPED THE ROLLING, HOWEVER, WHEN I TRIED TO START THE CAR TO BACK IT UP, THE ERROR MESSAGE READ (SOMETHING LIKE) "TRANSMISSION NOT IN PARK, CANNOT START CAR". THE SHIFTER WAS CLEARLY IN PARK, SO I JIGGLED IT WITHOUT ANY SUCCESS. THE CAR WOULD NOT START OR COME OUT OF P (ON THE SHIFTER). WHEN THE EMERGENCY ROADSIDE ASSISTANCE FROM GEICO GOT TO THE CAR, IT WAS DETERMINED THAT THE TRANSMISSION LINKAGE HAD FAILED. THEY WERE ABLE TO ZIP TIE THE CONNECTION, SO I COULD TAKE IT TO A REPAIR SHOP (WHERE IT IS RIGHT NOW). IT APPEARS THAT THIS LINKAGE PIECE IS DEFINITELY A "WEAK LINK" IN A CRITICAL SYSTEM. NO ACCIDENT, BUT VERY MUCH A SERIOUS PROBLEM. THE CAR HAS ABOUT 41,000 MILES ON IT.
Vehicle speed control, Jun 1, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO COURTESY FORD LINCOLN (401 PLEASANT VALLEY BLVD, ALTOONA, PA 16602) WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR ASSEMBLY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,500.
Engine, May 31, 2018
MY CAR STALLED WHILE STOPPED AT A LIGHT 2 DAYS IN A ROW. RECEIVED A "TRANSMISSION NOT IN PARK" ERROR MESSAGE.
Steering, May 31, 2018
MY SON WAS DRIVING HIS FORD FUSION YESTERDAY WHEN SUDDENLY THE POWER STEERING ASSIST FAULT INDICATOR CAME ON AND HE LOST ALL POWER STEERING CAPABILITIES. LUCKILY HE WAS ABLE TO MANHANDLE THE CAR TO A PARKING LOT. ACCORDING TO THE DEALERSHIP, THE CAR IS NOT AFFECTED BY A PREVIOUS RECALL INVOLVING THIS SAME ISSUE.
Seat belts, May 31, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FORD OF CLERMONT, 1101 E HWY 50, CLERMONT, FL 34711, (352) 394-6161) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine and engine cooling, Fuel/propulsion system, May 30, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE IDLING, THE VEHICLE SHOOK AND DID NOT ACCELERATE WHILE IN THE DRIVE POSITION. ALSO, THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEY SCALES FORD (1719 CITRUS BLVD, LEESBURG, FL 34748, (352-787-3511) WHERE IT WAS DIAGNOSED THAT THE FUEL SENSOR, OIL CONTROL INTAKE AND EXIT, AND THE PCV BASE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Power train, Vehicle speed control, Engine, May 29, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE AIR CONDITIONER ACTIVATED, THE VEHICLE STALLED WITHOUT WARNING. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, IT BECAME DIFFICULT TO DEPRESS. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE AND THE VEHICLE FAILED TO RESTART. ALSO, WHEN THE AIR CONDITIONER WAS TURNED OFF, THE VEHICLE RESTARTED AND WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED TWICE WHEN THE AIR CONDITIONER WAS IN USE. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF DENVER (7887 W TUFTS AVE, DENVER, CO 80123, (855) 981-0291) WHERE IT WAS DIAGNOSED THAT A TRANSMISSION FLUSH WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Steering, May 29, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS PULLED OFF THE ROAD AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Vehicle speed control, Engine, May 25, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH OR MORE WITH THE CRUISE CONTROL ENGAGED, A WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT AN UNKNOWN LOCAL DEALER PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING), BUT THE FAILURE PERSISTED AFTER THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Seat belts, Other or unspecified, May 22, 2018
I HAVE HAD THE WORST EXPERIENCE WITH TRYING TO GET MY RECALL RESOLVED 1ST OF ALL MY DOOR OPEN WHILE ON THE HIGHWAY. AND ALSO WHILE I WAS ON MY WAY TO WORK. SO I CALLED ONLY TO FIND OUT THAT THIS WAS PART OF A NATIONAL RECALL. NOW I THOUGHT I ONLY HAD A RECALL ON MY SEATBELTS AND AIRBAG. NOW HAD THEY KEPT THEIR WORD ON MARCH 28TH THIS COULD HAVE BEEN RESOLVED. HELP....
Engine, May 17, 2018, fire
THERE IS AN OPEN RECALL ON THE CAR'S COOLING SYSTEM THAT CAN CAUSE THE CAR TO OVER HEAT AND CATCH FIRE, THIS IS WHAT HAPPENED. MY DAUGHTER WAS AT A FRIENDS HOUSE MOST OF THE NIGHT. SHE GOT INTO THE CAR TO COME HOME. SHE GOT THREE TO FOUR MILES OR SO OUT OF TOWN WHEN IT STARTED TO OVER HEAT. BEING THAT SHE JUST LEFT SHE PULLED OVER AND TURNED AROUND TO GO BACK. WITH IN SECONDS OF TURNING AROUND THE CAR'S WARNING LIGHT CAME ON AND SHE PULLED TO THE SIDE OF THE ROAD. BEING OUT IN THE COUNTRY ALONE SHE CALLED 911. 911 DISPATCH SENT A OFFICER AND A TOW TRUCK TO ASSIST HER. BEFORE THE OFFICER AND THE TOW TRUCK ARRIVED HER FRIEND SHOWED UP. SHE CALLED 911 AND TOLD THEM THAT HELP HAD ARRIVED. THEY GOT INTO THE TRUCK TO GO GET WATER AND LET THE CAR COOL DOWN WHEN OUT OF NOW WHERE THERE WAS AN EXPLOSION AND THE CAR WAS FULLY ENGULFED IN FLAMES. THIS WAS JUST A FEW MIN AFTER SHE HAD GOTTEN OUT OF THE CAR TO GET INTO HER FRIENDS TRUCK. BY THIS TIME A PASSER BY STOPPED AND SAW THE CAR ON FIRE AND CALLED 911 AGAIN FOR HELP. THE CAR IS A TOTAL LOSS. THANKFULLY MY DAUGHTER WAS NOT HURT , HOWEVER HAD HELP NOT ARRIVED WHEN IT DID SHE WOULD HAVE BEEN KILLED. I CALLED THE FORD CUSTOMER SERVICE NUMBER THE NEXT DAY TO FILE A COMPLAINT. THEY WHERE VERY RUDE AND DIDN'T OFFER MUCH HELP. HE EVEN ASKED ME WHAT I THOUGHT THEY SHOULD DO ABOUT IT. I TOLD THEM SINCE THIS WAS AN OPEN RECALL THEY SHOULD BE HELD LIABLE FOR THE CAR. I WAS TOLD THEY WOULD HAVE TO GET BACK WITH ME. AS OF YET I HAVE NOT RECEIVED A CALL OR LETTER FROM THEM. THIS IS A VERY SERIOUS PROBLEM AND ANY ONE WITH THIS TYPE OF CAR SHOULD STOP DRIVING IT.
Other or unspecified, May 17, 2018
PASSENGER SIDE FRONT DOOR OPENED WHEN GOING AROUND A CORNER, AND MY WIFE ALMOST FELL OUT OF THE CAR
Service brakes, May 17, 2018
ON NUMEROUS OCCASIONS, I HAVE EXPERIENCED A MOMENTARY LOSS OF CONTROL OF MY CAR WHEN BRAKING. THE CAR ACCELERATES MOMENTARILY AFTER THE BRAKES ENGAGE AND I HAVE TAKEN MY FOOT OFF OF THE ACCELERATOR. THIS PROBLEM OCCURS WHEN DECELERATING AROUND A CURVE , DRIVING DOWNHILL, OR WHEN DECELERATING OVER A BUMP OR OTHER AREA OF RAISED PAVEMENT LIKE MY DRIVEWAY. THESE INSTANCES HAVE OCCURRED ON CITY STREETS, AT SPEEDS UNDER 40 MPH. WHEN IT OCCURS IT FEELS AS IF THE CAR IS ACCELERATING. I WOULD ALSO DESCRIBE THE FEELING AS A SURGE, EVEN THOUGH THE CAR IS BRAKING, AND SHOULD BE SLOWING. I HAVE ALSO DESCRIBED THIS AS A FEELING THAT THE BRAKES SLIP OR STOP WORKING MOMENTARILY AND THEN RE-ENGAGE. THE EXPERIENCE IS FRIGHTENING, AND I AM CONCERNED THAT THE CAR COULD SURGE FORWARD WHILE I AM BRAKING AND RESULT IN A COLLISION OR INJURIES. THE CAR CURRENTLY HAS 26,000 MILES AND I HAVE TAKEN THE CAR IN FOR SERVICE REGULARLY. THESE SURGES RECENTLY HAVE SEEMED LONGER IN DURATION MORE RECENTLY. I HAVE NOTED THIS CONCERN TO MY FORD DEALER AND ASKED THEM TO CHECK THE BRAKES FOR PROBLEMS. THE DEALERSHIP HAS TOLD ME THAT THEY COULD NOT REPLICATE THE SURGE OR SKIDDING SENSATION. THIS IS NOT A SAFE CONDITION.
Engine, May 16, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO RECEIVE A RECALL REPAIR. IN ADDITION, THE VEHICLE KEPT OVERHEATING AND STALLING. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE DEALER (BOB HURLEY FORD, 745 WEST 51ST, TULSA, OK 74107, 918-445-6700) STATED THAT THE PART WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, May 15, 2018
TAKATA RECALL CHECK ENGINE LIGHT CAME ON ABOUT 10 MONTHS AGO AND VEHICLE OVERHEATS FROM TIME TO TIME. RETRIEVED CODE FROM OBDII P26B7 AND TOOK THE VEHICLE TO MY NEAREST DEALER WHERE THEY SAID THEY WERE AWARE THERE WAS A RECALL IN REGARDS TO THAT ISSUE BUT THEY COULDT FIX IT.
Power train, May 14, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER STOPPING THE VEHICLE AND SWITCHING THE GEAR SHIFTER INTO THE PARK POSITION, THE VEHICLE SUDDENLY ROLLED BACKWARDS. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE FROM ROLLING. DURING THE INCIDENT, THE SHIFTER WAS IN THE PARK POSITION; HOWEVER, THE INDICATOR DISPLAYED THAT THE TRANSMISSION WAS IN REVERSE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TAMIAMI FORD, 1471 AIRPORT PULLING RD. NORTH, NAPLES, FL) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Steering, Electrical system, May 12, 2018
I WAS MAKING A TURN WHEN MY POWER STEERING WENT OUT AND THERE WAS A MESSAGE SAYING POWER STEERING ASSIST FAULT. I TOOK IT TO THE CAR DEALERSHIP WHERE I HAD PURCHASED MY CAR AND THEY SAID IT WAS THE ELECTRIC POWER STEERING GEAR AND I HAD RESEARCHED THAT SOME PREVIOUS CARS HAD BEEN RECALLED FOR THAT EXACT PROBLEM.
Steering, May 8, 2018
POWER STEERING GEAR FAILED WHILE DRIVING ON HIGHWAY. I NEARLY LOST CONTROL OF MY VEHICLE. VEHICLE HAS APPROXIMATELY 48K MILES, THIS SAME PART IS COVERED UNDER OTHER FORD FUSION RECALLS BUT NOT THIS SPECIFIC VIN. FORD DEALERSHIP QUOTED $2600 TO REPAIR.
Steering, May 7, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE THE VEHICLE WAS STATIONARY, THE "POWER STEERING ASSIST FAULT, SERVICE REQUIRED" WARNING MESSAGE DISPLAYED. PORTSMOUTH FORD IN PORTSMOUTH, NEW HAMPSHIRE WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) IN 2015. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-14754810. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Power train, May 7, 2018
MY FORD FUSION IS A 2013 WHICH MEANS ITS ONLY 5 YEARS OLD AND THE GEAR SHIFT BUSHING POPPED OFF, WHEN I WENT TO PUT MY CAR IN PARK THE TRANSMISSION WAS AUTOMATICALLY SWITCHED TO DRIVE. I LUCKILY NOTICED MY CAR WASN'T IN PARK BEFORE I WAS ABOUT TO STEP OUT THE CAR OR I COULD HAVE BEEN RAN OVER! SINCE MY EXTENDED WARRANTY NOR MY CAR INSURANCE WON'T COVER THE COST BECAUSE ITS CONSIDERED WEAR AND TEAR I'M STUCK WITHOUT A VEHICLE TILL I FIND $600 TO FIX THE MECHANICAL PROBLEM.
Engine, May 4, 2018, fire
THE CAR CAUGHT ON FIRE WHILE I WAS DRIVING. I HAD ENOUGH TIME TO GET OUT BEFORE THE TOTAL CAR WAS ENGULFED IN FLAMES. IT WAS TOTALLY DESTROYED.