2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Steering, Mar 7, 2018
LOSS OF STEERING HAS CRACKED DRIVE MOTOR ON STEERING RACK FLEET CAR 3RD ONE WITH SAME PROBLEM COWL LEAK WATER ON STEERING MOTOR CAUSING CORROSION THEN RUST JACKING BRAKING OFF MOUNTING EAR ON DRIVE MOTOR COMMON PROBLEM
Power train, Mar 6, 2018
DRIVING THE VEHICLE ON LOCAL STREET. EXHIBITED LOUD NOISE AND STARTED TO VIBRATE. EVENTUALLY COMING TO AN ABRUPT STOP. LUCKILY TRAFFIC AS LIGHT AND THE CAR BEHIND MANAGED TO STOP SAFELY AND AVOID A COLLISION. MANAGED TO TURN THE CAR OFF THEN BACK ON AND IT WAS OPERATIONAL, EXHIBITING KIND OF GRINDING NOISE. FORD DEALER SAYS THE TRANSMISSION FAILED AND NEEDS TO BE REPLACED. CAR IS FULLY SERVICED, NO WARNING LIGHTS EVEN WHEN THE PROBLEM OCCURRED - THERE WAS NOTHING INDICATING AN ISSUE WITH THE CAR ON THE DASHBOARD. THE CAR HAS A BIT LESS THAN 105K MILES, WARRANTY EXPIRED AT 100K IN DECEMBER 2017. FORD HAS A FEW TSBS DESCRIBING CVT TRANSMISSIN ISSUES: 14B07 AND 17-039. I WAS NEVER CONTACTED REGARDING ANY OF THE ISSUES IN THESE BULLETINS AND TRANSMISSION WAS NOT SERVICED. NOW IT COMPLETELY FAILED OUT OF THE BLUE IN THE MIDDLE OF THE STREET, BARELY AVOIDING ACCIDENT.
Air bags, Seat belts, Mar 6, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIVERTOWN FORD, 1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Mar 6, 2018
VERY HARD UPSHIFT INTO 3RD GEAR. HAD VEHICLE AT MY LOCAL FORD DEALER THE DAY AFTER I BOUGHT IT IN NOVEMBER 2017 AND HAD SOME INTERNAL TRANSMISSION REPAIRS DONE UNDER ILLINOIS USED VEHICLE POWERTRAIN WARRANTY. GOT THE VEHICLE BACK 25 DAYS LATER AND THE HARD SHIFTING DID NOT CHANGE, NOT EVEN A LITTLE. TOOK VEHICLE BACK THE FOLLOWING DAY AND THEY SAID THE HARD SHIFTING IS NOW NORMAL TO THAT VEHICLE. THE SHIFTING HAS GOTTEN SO BAD THE FRONT TIRES CHIRP WHEN GOING INTO GEAR. I NOW HAVE DRIVEN THE CAR ALMOST 3,000 MILES AND THE ADAPTIVE LEARN HAS NOT SOFTENED THE SHIFTING EVEN THOUGH FORD SAYS IT CAN TAKE UP TO 1,000 MILES. MULTIPLE COMPLAINTS ABOUT THIS TRANSMISSION (6F35) ON THE INTERNET.
Steering, Mar 6, 2018
CAR BECAME DIFFICULT TO STEER AND WARNING CAME ON "POWER STEERING ASSIST FAIL" I WAS DRIVING MY TWO CHILDREN TO SCHOOL AT THE TIME!
Engine, Mar 6, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HAGERSTOWN FORD (1714 MASSEY BLVD, HAGERSTOWN, MD) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE SOFTWARE NOT BEING A VALID REMEDY FOR THE FORD FUSION MODELS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Mar 3, 2018
STEERING WHEEL IS CONSTANTLY COMING LOOSE. I AM ABLE TO TIGHTEN IT MYSELF, VUT WITHIN A COUPLE OF DAY IT IS LOOSE AGAIN. I JUST TRIED TO TURN INTO MY LOCAL WALGREENS AND THE STEERING WHEEL CAME OFF THE BOLT COMPLETELY AND JUST SPUN. I HAD NO CONTROL OF THE VEHICLE.
Other or unspecified, Mar 2, 2018
MY 2013 FORD FUSION HAS HAD STALLING ISSUE FOR A WHILE NOW. IVE HAD THE CAR FOR A LITTLE OVER A YEAR NOW. I COULD BE DRIVING AND THE CAR WILL JUST SPUTTER OUT WITH NO WARNING LIGHTS AT ALL. MOST OF THE TIME IT STARTS BACK UP BUT HAS TROUBLE AT TIMES AS WELL AND I I LOOSE STEERING AND BRAKES WHEN THIS HAPPENS. THERE HAS BEEN A COUPLE CLOSE CALLS DUE TO STALLING. CAR HAS BEEN TO THE DEALER 7 TIMES FOR THE STALLING THAT HAS YET TO BE RESOLVED AND 5 OTHERS TIMES FOR DIFFERENT PROBLEMS. IVE HAD THE CAR A LITTLE OVER A YEAR NOW AND ALL IT HAS BEEN IS PROBLEMS AFTER PROBLEM AFTER PROBLEM. THE DEALER HAS THE CAR MORE THAN I DO. I HAVE MADE COORPORATE AWARE OF THE PROBLEM AND SEEM TO NOT CARE. I HAVE SHOWED THEM THE VIDEO AND THEY SAY THEY DONT KNOW WHAT COULD BE CAUSING THAT TO HAPPEN. IT ALSO HAS TRANSMISSION PROBLEMS WITH JERKING WHEN SHIFTING GEARS AND THEY TELL ME THAT IT IS SUPPOSE TO DO THAT. THATS [XXX]. THIS WILL BE THE FIRST AND LAST FORD PRODUCT I WILL EVER BUY IN MY LIFE. CUSTOMER SERVICE WAS HORRIBLE WITH COOPERATE AND THE DEALER. AND IF I GET INTO AN ACCIDENT BECAUSE THEY DONT KNOW WHAT IS WRONG WITH IT THEY WILL BE GETTING SUED. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Mar 1, 2018
VEHICLES ELECTRONIC STEERING ASSIST SERVICE WARNING LIGHT CAME ON WHILE DRIVING, BUT REMAINED FUNCTIONAL UNTIL THE VEHICLE WAS PARKED AND ENGINE TURNED OFF. UPON RESTART THE SERVICE STEERING NOW LIGHT WAS ON, WITH NO POWER STEERING. LUCKILY NOBODY WAS DRIVING THE VEHICLE WHEN THE STEERING SYSTEM COMPLETELY STOPPED WORKING OR THAT COULD HAVE BEEN CATASTROPHIC. TOOK THE VEHICLE TO THE DEALER AND THEY ARE CLAIMING 1,700 TO FIX THE VEHICLE THAT HAS ONLY 42,000 MILES AND WAS PROPERLY MAINTAINED BY THEM! THE DEALER EXPLAINED THAT THE VEHICLE DOES NOT HAVE A RECALL ON THIS PART BECAUSE OF THE YEAR OF THE VEHICLE (ALTHOUGH OVER HALF A MILLION RECALLS ON SEVERAL OTHERS INCLUDING FORD FUSIONS). THIS IS UNACCEPTABLE FOR FORD TO NOT STAND BEHIND THEIR PRODUCT ESPECIALLY WHEN ITS A KNOWN SAFETY ISSUE. ANY HELP OR ADVICE WOULD BE GREATLY APPRECIATED! THANK YOU FOR YOUR TIME.
Power train, Engine, Feb 28, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE DUE TO OVERHEATING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF MOTOR CITY (1212 MOTOR CITY DR, COLORADO SPRINGS, CO), BUT THE FAILURE COULD NOT BE REPLICATED. BARBEE FREEWAY FORD (4471 E EVANS AVE, DENVER, CO) WAS ALSO CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS FINALLY TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND ENGINE WOULD HAVE TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Structure, Feb 28, 2018
REAR PASSENGER DOOR LATCH DOES NOT LATCH. THIS WAS APPARENTLY SUPPOSED TO BE FIXED DECEMBER 2013.
Exterior lighting, Feb 24, 2018
HEADLIGHTS GOING OUT SO OFTEN! YOU NEED TO REMOVE THE BUMPER IN ORDER TO ACCESS SWITCHING THESE BULBS. THIS IS COSTLY IN LABOR AND FORD OEM PARTS. WHEN ONE HEADLIGHT GOES OUT IT TRIGGERS THEM ALL TO GO OUT. VERY DANGEROUS IF ON A ROAD TRIP OR DRIVING AT NIGHT. WAS SOLD A VEHICLE WITH MY HEADLIGHT PIGTAIL PLUGS CORRODED. ESTIMATE IS $680 FROM FORD TO FIX MY ISSUE! $360 FOR JUST A HEADLIGHT SWITCH. THERE IS A RECALL ON SOME 2013 FUSIONS THEY CLAIM A DEFECTIVE FILM HOWEVER IVE SPOKEN TO DOZENS OF OTHER OWNERS ON FORD FORUMS AT THIS POINT, WHO HAVE MY SAME ISSUE WITH THE HEADLIGHT LOW BEAMS GOING OUT WITHIN A YEAR. PLANNING ON GETTING TOGETHER AND FILING A MASS CLAIM IF THEY DONT RECTIFY MY CORRODED EQUIPMENT ISSUE. MIGHT HAVE TO STEER PEOPLE AWAY FROM BUYING FUSIONS. I WAS PULLED OVER FOR THIS TOO AND NEARLY HIT BY SPEEDING CARS ONLY TO FIND OUT IT WAS NOT EVEN A BURNT BULB.
Steering, Feb 22, 2018
MY WIFE WAS DRIVING WITH MY TWO CHILDREN. SHE MADE A RIGHT HAND TURN AND THE POWER STEERING WENT OUT. SHE ALMOST RAN INTO A TRUCK THAT WAS TRAVELING AT APPROXIMATELY 45 MPH. THANK GOD THAT THE TRUCK SWERVED AND A ACCIDENT WAS AVOIDED. A LIGHT CAME ON THAT SAID POWER STEERING ASSIST FAULT. AFTER A LOT OF RESEARCH I'VE FOUND THIS IS A COMMON PROBLEM IN CERTAIN FORD MODELS. I'VE TALKED TO FORD AND THEY HAVE INFORMED ME THAT THIS IS NOT A RECALL. HOW CAN SOMETHING SO DANGEROUS AND WITH SO MANY INCIDENTS NOT BE THERE RESPONSIBILITY. IT SEEMS AS IF THEY COULD CARELESS ABOUT THE SAFETY OF THERE CUSTOMERS. $1950.00 LATER AND IT IS FIXED. NOW I HAVE TO WORRY ABOUT IT HAPPENING AGAIN. VERY DISAPPOINTED ON HOW FORD IS HANDLING SUCH A DANGEROUS ISSUE. AFTER FURTHER REVIEW AND TALKING TO MULTIPLE QUALIFIED MECHANICS I HAVE COME TO THE CONCLUSION THAT THE ELECTRIC POWER STEERING SYSTEM IS IN A PLACE THAT IT SHOULD NOT BE. IT CAN NOT HANDLE THE HEAT FROM THE ENGINE AND CATALYTIC CONVERTER. THE MODULE BOX WAS CRACKED WHICH ULTIMATELY CAUSED THIS ISSUE. WHY WOULD THIS CRACK. IT'S STATIONARY. THERE IS NO REASON WHY FORD IS NOT TAKING FULL RESPONSIBILITY FOR THIS FAULTY SET UP THAT WILL ULTIMATELY ENDING WITH A FATALITY IF THERE ALREADY HASN'T BEEN.
Fuel/propulsion system, Feb 22, 2018
MY VEHICLE HAS BEEN STALLING OUT AFTER FUELING, AS WELL AS IN HEAVY TRAFFIC, AND AT RED LIGHTS. I TOOK IT TO THE SHOP, AND THE DIAGNOSTICS INDICATING IS WAS "LOW FUEL PRESSURE" READING, SO THEY REPLACED THE FUEL PUMP. TWO DAYS LATER, I FILLED UP WITH GAS AND IT STALLED OUT WHILE IN MOTION AT 40 MILES AN HOUR, AND WITHIN 15 MINUTES, IT STALLED AGAIN AT THE RED LIGHT. I CAN FEEL THE CAR BEGINNING TO STALL, SO I PUT IT IN PARK, SO I CAN GIVE IT GAS... SOMETIMES THIS WORKS AND SOMETIMES IT DOESN'T. THERE HAVE BEEN MANY INSTANCES WHERE I'M IN THE INTERSECTION, AT A MEDIAN, OR IN THE MIDDLE OF HEAVY TRAFFIC WHEN THE CAR WILL STALL OUT... THIS IS VERY CONCERNING, AND DANGEROUS... MY LIFE AS WELL AS OTHERS COULD BE IN DANGER DUE TO A FAULTY SYSTEM.
Fuel/propulsion system, Feb 20, 2018
BAD MANAGEMENT VALVE PART #DG9Z90279D NEEDS TO BE REPLACED. TOLD IT WAS ON BACK ORDER FOR THE NEXT 2-3 MONTHS. OVER 750 PENDING ORDERS. THIS IS A KNOWN PROBLEM WITH SOME VEHICLES BEING RECALLED FOR REPAIR. THIS VEHICLE ISN'T ON THE RECALL LIST BUT IN MY OPINION SHOULD BE BECAUSE OF THE SAFETY CONCERNS THIS HAS THE POTENTIAL FOR. THIS FAULTY VALVE IS CAUSE PRESSURE TO BUILD UP IN THE FUEL TANK THAT COULD POSSIBLE CAUSE AN EXPLOSION OR FIRE. WAITING 2-3 MONTHS IS NOT ACCEPTABLE. ALSO, NO WARNING TO MYSELF WAS PROVIDED FROM THE 2 DEALERSHIPS THAT DIAGNOSED MY VEHICLE AND THAT I TALKED TO TO GET THIS PART. I ONLY FOUND OUT BY DOING EXTENSIVE RESEARCH. PROBLEM STILL ISN'T FIXED, WAITING ON PARTS.
Engine, Feb 20, 2018
TAKATA RECALL - AUGUST 2017 MY CAR EXPERIENCED THE FOLLOWING: COOLANT LOSS WELL BELOW THE MINIMUM LEVEL IN THE COOLANT BOTTLE AT THE TIME OF A COLD START OF THE VEHICLE. WHEN A COLD ENGINE IS STARTED WITH INSUFFICIENT COOLANT AND THE VEHICLE IS DRIVEN, THE CYLINDER HEAD UNDERGOES RAPID HEATING. MY VEHICLE WAS IN MOTION ON A CITY STREET. THE DASHBOARD BEGAN TO DING AND FLASH DUE TO OVERHEATING. I HAD THE RECALLS ON MY FORD COMPLETED AT TYLER FORD IN TYLER, TX; HOWEVER, THERE IS NOT A FIX FOR THE OVERHEATING RECALL. THEREFORE, TYLER FORD "BANDAIDED" THE PROBLEM UNTIL A REMEDY IS ISSUED BY FORD.
Engine, Feb 20, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOWN AND COUNTRY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WOULD NOT BE AVAILABLE FOR TWO WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE BEING MADE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Engine, Feb 20, 2018
2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Steering, Feb 19, 2018
I TOOK A TURN OUT OF A PARKING LOT AND LOST MY ELECTRIC STEERING COMPLETELY. THE DEALERSHIP CALLED IT AN "INTERNAL FAILURE". THEY SAID THE STEERING GEAR (OR STEERING RACK) CAME APART INTERNALLY. THEY SAID THERE IS NO RECALL FOR THIS ISSUE AND IT WILL COST ME $2,200. IT WAS VERY SCARY AS I COULD BARELY TURN THE WHEEL. THANK GOODNESS I WAS STILL IN A PARKING LOT, AND MANAGED TO TURN INTO A SPOT AWAY FROM MOVING VEHICLES.
Fuel/propulsion system, Feb 19, 2018
ENGINE STALLS WHILE DRIVING WITH NO WARNING MAY INCREASE THE RISK OF A CRASH. AFTER IT STALLS YOU CAN PUT IT IN PARK, APPLY BREAK AND IT WILL RESTART. THIS IS NOT A GOOD THING TO HAPPEN ON A HIGHWAY. NO FAULT CODE OR SERVICE LIGHTS. IT ALWAYS DOES THIS AFTER IT HAS SET FOR ABOUT AN HOUR AFTER RUNNING AND THEN WILL STALL ABOUT THE TIME YOU GET ON THE ROAD. ( 200 FEET )
Electrical system, Engine, Feb 18, 2018
CHECK ENGINE LIGHT CAME ON. USED CODE CHECKER TO INVESTIGATE AND CAME UP WITH CODE P144C. ENDED UP HAVING TO DO WITH THE CANISTER PURGE VALVE AND IT HAD TO BE REPLACED. COST - $326.04 REPAIRS COMPLETED AT WRAY FORD, 2851 BENTON ROAD, BOSSIER CITY, LA 318-686-7300, INVOICE NUMBER FOCS245906 ON 21 DEC 2016 SECOND ITEM: PROBLEM WITH START/STOP BUTTON. THE WRENCH ON THE DASH WOULD LIGHT UP. ONLY THING I COULD FIND OUT WAS LOOK IN THE MANUAL, WHICH SHOWED AND TOLD ME NOTHING. CAR WOULD JUST ARBITRARILY SHUT DOWN WHILE DRIVING !!! ONCE THE VEHICLE WAS STOPPED, I HAD TO USE A KNIFE TO PULL THE START/STOP BUTTON OUT AND THEN IT WOULD GENERALLY RESTART AND THE WRENCH ON THE DASH WOULD GO OFF. TOOK TO DEALERSHIP AND STATED THE IGNITION BUTTON WAS FAULTY. ORIGINALLY TAKEN TO DEALERSHIP ON 11-1-2017 AND THEY DID NOT HAVE A REPLACEMENT PART, STATED THEY WERE ON BACK ORDER AND HAD NO IDEA WHEN A NEW ONE WOULD BE AVAILABLE, IN THE MEANTIME, FORD EXPECTED ME TO DRIVE A VEHICLE THAT COULD POTENTIALLY SHUT DOWN AT ANYTIME, WHILE TURNING IN FROM OF ANOTHER VEHICLE AT AN INTERSECTION WOULD HAVE BEEN A DEADLY EVENT !! I FILED A COMPLAINT WITH FORD MOTOR COMPANY, FORD CASE NUMBER CAS13448074 BUT NEVER HEARD ANYTHING FROM FORD. I FOLLOWED UP WITH THE DEALERSHIP WEEKLY ON STATUS OF PART. IT FINALLY CAME IN AROUND DECEMBER 14TH AND I SCHEDULED AN APPOINTMENT TO HAVE IT REPLACED ON DECEMBER 18TH. COST - $361.66 I WANT AN INVESTIGATION AS TO WHETHER THESE ARE RECURRING ISSUES AND A RECALL SHOULD BE MADE FOR THESE ISSUES. THE SECOND ONE IS A MAJOR SAFETY ISSUE.
Engine, Feb 15, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED THAT THE OVERHEAT WARNING INDICATOR ILLUMINATED AND NOTICED SMOKE UNDERNEATH THE HOOD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER (PENNYRILE FORD, 5505 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240) WAS CONTACTED AND STATED THAT THEY REPAIRED THE OVERHEATING FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS
Power train, Feb 14, 2018
THERE IS CURRENTLY A CONSUMER SATISFACTION PROGRAM (13N03) IN WHICH FORD HAS EXTENDED THE WARRANTY ON THE ELECTRONIC THROTTLE BODY ON CERTAIN VEHICLES. I HAVE BEEN EXPERIENCING ISSUES WITH MY ELECTRONIC THROTTLE BODY AND DISCOVERED THAT MY VEHICLE IS NOT COVERED UNDER THE SATISFACTION PROGRAM. I WAS TOLD BY THE MANAGER AT MY LOCAL FORD MECHANIC DEALERSHIP THAT THE ETB WERE ALL MADE WITH THE SAME PARTS AND HE DID NOT UNDERSTAND WHY MY VEHICLE IS NOT INCLUDED UNDER THE SATISFACTION PROGRAM/EXTENDED WARRANT. THERE HAVE BEEN MULTIPLE OCCASIONS WHEN I AM PULLING OUT ONTO A CITY STREET AFTER HAVING JUST STARTED MY VEHICLE LEAVING A PARKING LOT AND MY CAR HAS STALLED/DIED RESULTING IN NEAR FATAL ACCIDENTS SINCE MY VEHICLE WAS IMOBILE. THE OTHER DAY I WAS ALMOST T-BONED AND THANKFULLY THE ONCOMING VEHICLE WAS ABLE TO MANEUVER AROUND MY STALLED VEHICLE. I HAVE CONTACTED FORD TO FILE A COMPLAINT AND THEY HAVE STATED THERE IS NOTHING THEY CAN DO FOR ME.
Seat belts, Feb 13, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STATIONARY, THE MIDDLE SECOND ROW SEAT BELT SEIZED AND THE CONTACT COULD NOT UNLATCH THE SEAT BELT FOR A PERIOD OF TIME. KEN GRODY FORD IN BUENA PARK, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
Exterior lighting, Feb 13, 2018
PASSENGER HEADLIGHT GOING OUT CONSTANTLY. NEED TO TAKE BUMPER OFF TO REPLACE THE HEADLIGHTS, NOT A CHEAP OR EASY FIX. I HAVE COME OUT OF POCKET TO REPLACE THE SET ALREADY COSTING ME $136.50, 1 MONTH LATER SAME HEADLIGHT HAS GONE OUT. FORD IS QUOTING ME OVER $200.00 FOR PARTS AND LABOR AND $99 JUST TO LOOK AT IT. MY VEHICLE WAS MANUFACTURED IN SEP. 23 2013. MY HEADLIGHTS SHOULD HAVE HAD A 6 YEAR WARRANTY AND MY NEW SET HAS A 7 YEAR WARRANTY. VERY DISAPPOINTED THAT YOU HAVE TO GO THROUGH ALL THAT WORK JUST TO SWITCH OUT A LIGHT BULB WHEN ITS OBVIOUSLY A MANUFACTURING ISSUE WITH THIS VEHICLE.