2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Engine, Feb 12, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE OVER 70 MPH. IN ADDITION, THERE WAS WHITE AND GRAY SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT OPENED THE HOOD AND OBSERVED FLAMES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE CONTACT CALLED BOGGUS FORD AT 956-686-7411 TO SPEAK WITH A MANAGER AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN THREE OPEN RECALLS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Feb 11, 2018
AFTER DRIVING TO THE GROCERY STORE I NOTICED THE STEERING WHEEL WAS LOOSE. WITHOUT TURNING IT, THERE IS ABOUT 1/8 INCH OF PLAY NOW BETWEEN THE TOP AND BOTTOM OF THE WHEEL WHEN PRESSING DOWN ON IT. ITS NOW A LITTLE FLOPPY/WOBBLY WHEN DRIVING.
Latches/locks/linkages, Feb 6, 2018
2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER DOOR LATCH FAILURE. *LD THE CONSUMER STATED AFTER HAVING THE VEHICLE REPAIRED UNDER THE RECALL. THE FAILURE RECURRED 14 MONTHS LATER. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO PAY FOR HALF OF THE REPAIR. *JS
Air bags, Feb 5, 2018, crash
TAKATA RECALL WAS IN VEHICUALR ACCIDENT AND AIR BAGS DID NOT DEPLOY
Service brakes, Feb 5, 2018
REAR BRAKES NEED REPLACEMENT AT ONLY 22,500 MILES. ALTHOUGH HAVING BEEN THE SUBJECT OF AN OWNER COMPLAINT DURING THE WARRANTY PERIOD, THE DEALER REFUSES TO TAKE ANY POSITIVE ACTION AND STATES THEY ARE A CONSUMABLE ITEM.
Steering, Feb 3, 2018
"POWER STEERING ASSIST FAULT" WHICH DOES NOT ALLOW THE CAR TO TURN ON. THE ERROR MESSAGE ABOVE IS LISTED AS THE REASON WHY THE CAR WILL NOT START.
Engine, Feb 1, 2018, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE CONTACT EXITED BEFORE THE ENTIRE VEHICLE CAUGHT FIRE. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED; HOWEVER, THERE WAS A POLICE OFFICER PRESENT ON THE SCENE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. STAMFORD FORD IN STAMFORD, CONNECTICUT WAS MADE AWARE OF THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FIRE AND PROVIDED THE CONTACT WITH CASE NUMBER: 140-11789. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. * (RECALL RELATED INCIDENT) TS
Steering, Engine, Jan 30, 2018
THE ENGINE ISSUE:VEHICLE INTERMITTENTLY STALLS WHILE BACKING, AND DRIVING. THE ELECTRICAL THROTTLE BODY WAS SUBJECT TO A FORD ' CUSTOMER SATISFACTION PROGRAM 13N03', THAT PROGRAM HAS NOW EXPIRED, AND ANY VEHICLES WITH THE NOW MALFUNCTIONING THROTTLE BODY WILL RECEIVE NO WARRANTY, OR COMPENSATION FOR REPAIR COSTS. WHEN THE VEHICLE STALLS WHILE DRIVING, ESPECIALLY AT HIGHWAY SPEEDS, THIS PRESENTS AN EXTREMELY DANGEROUS SITUATION. THE STEERING ISSUE: TWO RECALLS WERE ISSUED FROM FORD REGARDING THIS ISSUE. FORD 13S06, NHTSA 13V232000 FORD 15S14, NHTSA 15V250000 OUR VEHICLE WA NOT SUBJECT TO THE FIRST RECALL, BUT WAS SUBJECT TO THE SECOND. THE RECALL WORK WAS PERFORMED BY THE ORIGINAL OWNER ON MAY 15, 2015, THE VEHICLE HAD APPROXIMATELY 30,000 MILES AT THAT TIME. THE DEALER INSPECTED THE STEERING GEAR MOTOR FOR MOUNTING BOLT CORROSION. THE BOLTS WERE APPARENTLY FOUND TO ALL BE INTACT, AND A SIMPLE 'ANTI RUST WAX' WAS APPLIED TO THE BOLTS. PER FORDS DIRECTIVE, IF ANY OF THE MOUNTING BOLTS WERE MISSING/BROKEN, A COMPLETELY NEW STEERING GEAR ASSEMBLY WAS TO BE INSTALLED. WE PURCHASED THE CAR IN THE SUMMER OF 2017, WITH 55,500 MILES ON IT. AT JUST OVER 60,000 MILES, THE POWER STEERING FAILED WHILE DRIVING. THIS IS MY 16 YEAR OLD DAUGHTERS CAR, AND ALL THESE MECHANICAL ISSUES HAVE OCCURRED WHEN SHE IS BEHIND THE WHEEL. THE INTERMITTENT STALLING, AND MOST RECENTLY THE COMPLETE LOSS OF POWER STEERING THANKFULLY DID NOT RESULT IN ACCIDENT OR INJURY. FORTUNATELY SHE WAS DRIVING IN A 30 MPH ZONE WHEN THE STEERING FAILED, AND WAS ABLE TO ALLOW THE CAR TO PULL TO THE SIDE OF THE ROAD. SHE WOULD HAVE NOT BEEN PHYSICALLY ABLE TO TURN THE VEHICLE, UNDER OTHER CIRCUMSTANCES. OUR LOCAL FORD DEALER ADVISED THAT FORD WOULD NOT ASSIST IN THE STEERING REPAIR. A SUBSEQUENT FOLLOW UP WITH FORD DIRECTLY VERIFIED SAME. BOTH OF THESE ISSUES SHOULD BE SUBJECT TO A SAFETY RECALL.
Engine, Jan 29, 2018, fire
WAS DRIVING HOME WHEN A FELLOW DRIVER NOTICED I HAD FLAMES COMING FROM UNDER MY ENGINE. I PULLED OVER AND DIDN'T SEE ANY FLAMES SO I LIFTED THE HOOD AND THERE WAS A SMALL FIRE COMING FROM THE ENGINE. THE FIRE WENT OUT ON ITSELF BUT I WAS STUCK ON THE INTERSTATE AND DIDN'T FEEL SAFE SO I MOVED VEHICLE TO SAFE SPOT. A FRIEND OF MINE SAID THAT IT WAS WEIRD FOR A CAR TO CATCH ON FIRE LIKE THAT SO HE SAID CHECK RECALL FOR VEHICLE. I CHECKED AND THE RECALL STATED THAT A FIRE COULD OCCUR IF THESE SPECIFIC THINGS OCCURRED. CAR WAS TOWED TO FORD DEALERSHIP AND VERIFIED OF RECALL. WAITING ON DIAGNOSIS NOW.
Engine, Jan 26, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE STALLED. THE CONTACT PARKED THE VEHICLE AND NOTICED ANTI-FREEZE AND OIL HAD LEAKED ONTO THE GROUND. THE CONTACT'S DAUGHTER INFORMED HER OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO NORTH GATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251) AND THEN TOWED TO WOODY SANDER FORD (235 W MITCHELL AVE, CINCINNATI, OH 45232, (513) 541-5586) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. WHILE DRIVING, THE CONTACT HEARD THE RADIATOR BOILING AND A POPPING SOUND. THE CONTACT STATED THAT THE RADIATOR OVERHEATED AND THE VEHICLE STALLED. AS A RESULT, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS INFORMED THAT THE STEERING WAS DESIGNED TO SHUT DOWN TO PREVENT ENGINE FAILURE. THE COOLANT SYSTEM AND ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS THEN TAKEN BACK TO WOODY SANDER FORD WHERE THE DEALER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Steering, Power train, Vehicle speed control, Jan 25, 2018
MY 2013 FORD FUSION TITANIUMTRANSMISSION WENT OUT AT 80K. I WAS INFORMED BY THE DEALER THAT, "UPON TEARDOWN FOUND TRANSMISSION CASE CRACKED AND METAL IN TRANSMISSION." HERE IS THE LETTER DESCRIBING THE SITUATION THAT I SENT TO THE FORD DEALER AFTER MANY CALLS WITH FORD MANUFACTURE: I WOULD REALLY APPRECIATE YOUR ASSISTANCE IN DEALING WITH MY TRANSMISSION REPAIR, STEERING TEMPORARY LOCKING, AND CHECK ENGINE LIGHT ISSUES WITH MY 2013 FORD FUSION. ON DECEMBER 24, 2017, I STARTED MY CAR AFTER TAKING MY OLDEST SON TO GET HIS HAIRCUT, WHEN MY FORD FUSION STARTED TO JERK, LOSE POWER, AND STEERING LOCKED WHEN WE ATTEMPTED TO DRIVE AWAY FROM THE PARKING LOT. I WAS REALLY DISAPPOINTED THAT MY CAR, AT SUCH A YOUNG AGE, STARTED TO ACT UP, BUT SOMEWHAT GRATEFUL IT HAPPENED PRIOR TO LEAVING TOWN ON DECEMBER 26TH. MY CAR HAS BEEN AT THE DEALERSHIP SINCE DECEMBER 26TH, AND I WAS FINALLY INFORMED OF THE HEFTY COST OF THE REPAIRS THIS WEEK (25 DAYS LATER), FOR A NEW TRANSMISSION. AS YOU MAY UNDERSTAND, THIS IS VERY DISCOURAGING BECAUSE I ONLY NEED NINE MORE PAYMENTS TO PAY OFF THE CAR AND DON'T UNDERSTAND WHY THE TRANSMISSION SUDDENLY GIVES OUT AND THE STEERING TEMPORARILY LOCKS BEFORE PAYING OFF THE CAR. I'M PERPLEXED BY THE DENIAL FROM THE FORD MANUFACTURE COMPANY TO ASSIST IN THIS MATTER SINCE THIS IS A TRANSMISSION PRODUCT ISSUE. PLEASE EXPLAIN, BECAUSE I HAVE SEVERAL CONCERNS: IS THIS THE TYPICAL SHELF LIFE OF A 2013 FORD FUSION TRANSMISSION? IF NOT, THEN IT WOULD APPEAR TO BE A MANUFACTURE DEFECT. IF SO, THEN THE TRANSMISSION AND PRODUCT OF THIS MAKE AND MODEL IS NOT OF GOOD QUALITY. IS THE DAMAGE FROM A CRACKED TRANSMISSION OR THE GEARS ARE DEFAULTING TO 5TH GEAR OR BOTH? WE WOULD REALLY APPRECIATE YOU LOOKING INTO THIS MATTER AND ASSIST WITH PAYING THE COSTS OF THE TRANSMISSION MALFUNCTION. WHAT OTHER SOLUTIONS OR RECOMMENDATIONS DO YOU HAVE AVAILABLE?
Structure, Latches/locks/linkages, Jan 24, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT SEAT PASSENGER NOTICED THAT THE FRONT PASSENGER DOOR WAS NOT SECURE. AFTER STOPPING THE VEHICLE, IT WAS DISCOVERED THAT THE DOOR WOULD NOT REMAIN SHUT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HIXSON FORD, 2506 S. MACARTHUR DR, ALEXANDRIA, LA) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. ALL FOUR DOOR LATCHES WERE REPLACED PER NHTSA CAMPAIGN NUMBER: 17V210000(LATCHES/LOCKS/LINKAGES). THE CONTACT RECENTLY DISCOVERED THAT THE FRONT DRIVER'S DOOR EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL AND AFTER THE REMEDY REPAIR HAD BEEN PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,000.
Other or unspecified, Jan 10, 2018
SUNROOF SHATTERED WHILE PARKED IN GARAGE:
Other or unspecified, Jan 10, 2018
I NOTICED SEVERAL SOUNDS COMING FROM MY VEHICLE AT HIWAY SPEEDS AND DURING ACCELERATION. TOOK MY CAR TO THE DEALERSHIP. THEY FOUND AN ISSUE WITH THE INTERNAL BEARING IN THE TRANSMISSION. SINCE IT'S A HYBRID TRANSMISSION, THEY SAID THEY NEED TO REPLACE THE ENTIRE TRANSMISSION INSTEAD OF THE BEARING. THEY ORDERED PARTS AND WERE GETTING READY TO FIX UNDER WARRANTY AND THEN THEY REALIZED MY CAR WAS BRANDED TITLE AND SAID I WOULD HAVE TO PAY OUT OF POCKET $5,750. I DECLINED THE REPAIR TO GET SECOND OPINIONS AND TO CONTACT FORD CUSTOMER SERVICE TO SEE IF THERE WAS ANYTHING ELSE THEY CAN DO. THEY SAID I'D HAVE TO PAY OUT OF POCKET. AFTER DOING SOME MORE RESEARCH I FOUND THAT MY PROBLEM IS A KNOWN PROBLEM AND IT AFFECTS 2013-2014 FUSION AND C-MAX VEHICLES. MY CAR IS ONLY AT 50K MILES, I SHOULD NOT BE HAVING TRANSMISSION ISSUES. PLEASE HAVE FORD RELEASE RECALL NOTICES TO 2013-2014 FUSION AND C-MAX VEHICLES. FORD NEEDS TO BE HELD ACCOUNTABLE FOR FAULTY TRANSMISSION BEARINGS AND THEY SHOULD FIX THE PROBLEM FREE OF CHARGE JUST LIKE ANY OTHER RECALL THAT FORD HAS SENT OUT (NOT LOOKING AT THE VEHICLE TITLE). AT THE END OF THE DAY, THE DEALERSHIP HAD MY CAR FOR 2 DAYS, FOUND THE PROBLEM, CHARGED ME $225 TO TELL ME THAT I NEED TO PAY $5,750 TO FIX A KNOWN PROBLEM.
Electrical system, Visibility, Jan 9, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. DURING WEATHER CHANGES, THE ELECTRONIC VENT FUNCTION FAILED TO WORK EACH YEAR. THE DEALER WAS NOT NOTIFIED. AN INDEPENDENT MECHANIC REPLACED THE PIG WIRING, RESISTOR, AND BLOWER MOTOR FOUR TIMES, BUT THE FAILURE CONTINUED. THE WINDSHIELD FAILED TO DEFROST, THE VENT CONTROLS FAILED TO FUNCTION FOR THE HEAT, AND THE CONTACT HAD A LOSS OF VISIBILITY AND ELECTRONIC FUNCTION TO WARM THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *TT *TR
Fuel/propulsion system, Jan 9, 2018
THIS 2013 FORD FUSION HAS BEGUN RANDOMLY SPUTTERING AND THEN STALLING WHEN ACCELERATING (THE VEHICLE HAS 95,000 MILES ON IT). YOU CAN PUT IT IN PARK AND RESTART IT JUST FINE, BUT THEN MAY DO IT AGAIN IN 30 SECOND OR NEVER AGAIN THE REST OF THE TRIP. IT DOES NOT APPEAR TO BE AN ISSUE IF THE CAR IS COLD OR HAS BEEN SITTING A LONG TIME. IT TENDS TO APPEAR ONCE YOU STOP FOR 10-20 MINUTES AND GET BACK IN THE VEHICLE - BUT EVEN THEN, CAN BE HIT AND MISS. LATELY IN THIS SCENARIO IT'S BEEN STALLING 2 TO 3 TIMES BEFORE RUNNING FINE. AFTER DOING SOME RESEARCH, THIS APPEARS TO BE A RECOGNIZED FORD ISSUE WITH THE THROTTLE BODY. WHILE FORD APPEARS TO RECOGNIZE THIS ISSUE AND HAS EXTENDED THE WARRANTY ON SOME 2013 FORD FUSIONS (UNDER CUSTOMER SATISFACTION PROGRAM 13N03), I CALLED MY LOCAL DEALER AND THEY INDICATED THAT MY VEHICLE WAS NOT INCLUDED IN THAT PROGRAM. THE COST OF THE REPAIR WAS QUOTED AT $875 PLUS TAX OF WHICH ONLY $120 WAS LABOR - THIS MAKES THE PART $755. I CAN'T BELIEVE THAT FORD IS NOT ADDRESSING THIS ACROSS THE ENTIRE LINE. I HAVE ALREADY BEEN IN MULTIPLE PLACES WHERE I HAVE HAD TRAFFIC COMING AT ME OR BEHIND ME WHEN THE VEHICLE FAILS. IN FACT, THE OTHER DAY IT DIED PULLING OUT OF A STORE IN FRONT OF TWO ONCOMING LANES OF TRAFFIC - FORTUNATELY BOTH VEHICLES COMING DIRECTLY AT MY DRIVERS SIDE WERE ABLE TO GET THEIR VEHICLES STOPPED BEFORE T-BONING ME. PLEASE REQUIRE FORD TO EXPAND ITS PROGRAM.
Steering, Jan 9, 2018
STARED VEHICLE UP, PARKED AT AN IDLE EPAS (ELECTRIC POWER STEERING) FAILED SENDING A MESSAGE ACROSS THE INSTRUMENT CLUSTER AND MAKING IT DIFFICULT TO DRIVE AS THE STEERING WAS INCREDIBLY DIFFICULT TO TURN. SET CODE C200B FOR STEERING SHAFT TORQUE SENSOR WHICH IS THE SAME FAULT THAT THE PREVIOUS FUSION MODEL HAD A RECALL FOR. REPLACED ENTIRE STEERING RACK DUE TO MALFUNCTIONING SENSOR.
Other or unspecified, Jan 5, 2018
2013 FORD FUSION LATCHES/LOCKS/LINKAGES:DOORS:LATCH NHTSA CAMPAIGN #15V246000. MY FRONT RIGHT DOOR FAILED TO CLOSE ON 09/27/2017 AND MY RIGHT REAR DOOR FAILED ON 12/21/2017. BOTH TIMES THE CAR WAS STOPPED, IN A PARKING LOT AND FAILED, ONE WHEN EXITING THE CAR AND THE OTHER WHEN ENTERING. I HAD TO USE A BUNGEE CORD THROUGH THE REAR WIDOW WHEN THE FRONT DOOR FAILED AND USE THE CHILD RESTRAINT HOOKS WHEN THE REAR DOOR FAILED. EACH TIME I WAS APPROXIMATELY 100 MILES FROM THE DEALERSHIP IN MY HOME AREA. EACH TIME IT TOOK 3 TO 4 DAYS TO BE REPAIRED. THE DEALER (ERNEST MCCARTY) CHARGED FOR BOTH REPAIRS AS MY VIN WAS NOT INCLUDED IN THE RECALL NOTICE REFERENCED ABOVE. ADDITIONALLY, FORD WAS OF NO HELP, DID NOT RESPOND TO MY INQUIRIES AND THEIR DECISIONS AS THEY SAID THEY WOULD. THEY ALSO APPEARED UNCONCERNED FOR MY PROBLEMS.
Engine, Jan 4, 2018, fire
I BOUGHT MY CAR AUGUST 6TH,2016 WITH ROUGHLY 40000 MILES FROM AUTO NATION FORD DEALER . NEVER HAD ANY PROBLEMS UNTIL SEPTEMBER 2017 . I WAS DRIVING DOWN THE ROAD AND MY CAR GAVE ME A MESSAGE THAT MY ENGINE WAS RUNNING HOT AND TO STOP IMMEDIATELY. I DID AND OPENED THE HOOD AND REALIZED THERE WAS A COOLANT LEAK AND IT WAS SMOKING . I HAD IT TOWED TO THE DEALER TO FIX AND THEY HAD TO REPLACE THE HEATER HOSE AND SAID THEY RAN TEST TO MAKE SURE THEIR WAS NO MORE LEAKS AND EVERYTHING LOOKED GOOD. I HAD TO PAY OUT OF POCKET BECAUSE THEY SAID MY MANUFACTURE NOR EXTENDED WOULD COVER IT. I DIDN'T HAVE ANY MORE PROBLEMS AGAIN UNTIL DECEMBER 29TH 2017 (APPROXIMATELY 2 1/2 MONTHS LATER). I WAS RIDING DOWN THE ROAD AGAIN AND MY CAR GAVE ME THE SAME MESSAGE AND I IMMEDIATELY PULLED OVER AGAIN BUT THIS TIME IT WAS ON FIRE. I CALLED MY INSURANCE COMPANY IMMEDIATELY AND THE FIRE DEPARTMENT HAD TO PUT OUT MY CAR. I BARELY HAD TIME TO PULL OVER FROM THE TIME MY CAR ALERTED ME TO WHEN IT CAUGHT FIRE. THE NEXT BUSINESS DAY WHEN I SPOKE TO MY ADJUSTER SHE TOLD ME ABOUT THE RECALL FOR THE ENGINE FIRES DUE TO COOLANT LEAKS ON MY CAR THAT WAS ISSUED IN MAR 2017 . I WAS NEVER NOTIFIED OR TOLD AND I WAS EVEN AT THE DEALERSHIP WITH THE PREVIOUS INCIDENT JUST A FEW MONTHS PRIOR. I CHECKED MY COOLANT REGULAR AND ALL MY OTHER FLUIDS. IT NEVER GAVE ME ANY MESSAGES EITHER TIME UNTIL I HAD TO PULL OVER IMMEDIATELY AND THE 2ND TIME IT WAS ON FIRE ALREADY BEFORE THE CAR EVEN NOTIFIED ME. NOW MY INSURANCE SAYS THEY WON'T HELP ME BECAUSE MY COMPREHENSIVE COVERAGE DON'T COVER MECHANICAL AND AFTER THE ADJUSTER WENT AND LOOKED AT MY VEHICLE, SHE CLAIMS THAT IT'S FORDS RESPONSIBILITY DUE TO THE RECALL. I HAVE RENTAL THROUGH FORD BUT NOW THEY SAID THEY HAVE TO WAIT FOR AN INSPECTOR TO LOOK AT MY CAR BEFORE THEY CAN ISSUE ME A RENTAL AND IT COULD BE A WHILE. * (RECALL RELATED INCIDENT) TS
Steering, Jan 2, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THE CONTACT'S BROTHER-IN-LAW DROVE THE VEHICLE TO THE DEALER (DEACON JONES FORD-LINCOLN, 3301 MCLAIN ST, GOLDSBORO, NC 27534) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY, THE FOUR BOLTS AND NUTS FROM THE STEERING, AND THE POWER STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 46,223.
Engine, Jan 1, 2018, fire
CAR CAUGHT ON FIRE ON THE WAY TO WORK ONE MORNING DUE TO OIL LEAK NEAR EXHAUST MANIFOLD. LOOKED TO FIND WHERE OIL LEAK WAS COMING FROM, OIL LEAK IS COMING FROM A CRACK IN THE CYLINDER HEAD RIGHT ABOVE EXHAUST MANIFOLD.
Engine, Dec 28, 2017, fire
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INCREASED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 205,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Suspension, Dec 28, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AND WHEN MAKING A RIGHT OR LEFT TURN, THE VEHICLE MADE A LOUD CLICKING NOISE COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CV BOOTS AND AXLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Electrical system, Dec 27, 2017
WHEN KEYS ARE LEFT IN CAR IT DRAINS THE BATTERY. CAR WAS PARKED IN GARAGE.12
Steering, Dec 26, 2017
REVERSING THE CAR OUT OF MY GARAGE I NOTICED THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AND THE "STEERING ASSIST FAULT" MESSAGE CAME UP ON THE DASH. CAR IS STILL DRIVEABLE, BUT VERY DIFFICULT TO TURN STEERING WHEEL AT LOW SPEEDS. I TOOK THE CAR TO THE FORD DEALER. THEY SAY THEY CARRIED OUT THE RECALL AFFECTING THE STEERING SAFETY BOLTS FROM 2015 (15S14) AND THAT THIS IS A NEW PROBLEM. THEY SAY I NEED A NEW STEERING GEAR/RACK. IT LOOKS LIKE A LOT OF PEOPLE ARE EXPERIENCING THE SAME ISSUE. I'M LUCKY I WAS JUST REVERSING OUT OF MY GARAGE AND NOT DRIVING AT SPEED WHEN THE STEERING ASSIST FAILED. THAT WOULD HAVE BEEN VERY DANGEROUS.