2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Other or unspecified, Engine, Sep 5, 2017
TAKATA RECALL I WAS DRIVING MY CAR A COUPLE MONTHS AGO AND ALL OF A SUDDEN IT STOPPED ALLOWING ME TO PUSH THE GAS TO DRIVE AND THE HEAT INDICATOR TOLD ME IT WAS OVERHEATING WITHOUT GIVING ME WARNING. I TOOK IT TO THE DEALERSHIP THEY SAID IT EAST A RECALL AND I PAID CLOSE TO 400 FOR THEM TO FIX AND THEN A RECALL LETTER CAME OUT ADVISING TO WATCH COOLANT LEVELS FOR OVERHEATING ETC. WHILE DRIVING THE OTHER DAY 09/01/2017 MY CAR DID THE SAME THING AND WAS SHOWING IT WAS OVERHEATING WITHOUT WARNING AND NOW THEY ARE TELLING ME AGAIN THAT I HAVE TO PAY FOR THE ISSUE OUT OF POCKET WHICH IS UNFAIR SINCE THE RECALL IS NOT SOMETHING I HAVE CONTROL OVER. I JUST WANT IT FIXED REPLACED OR A REFUND FOR THE PURCHASE PRICE OF MY CAR MINUS THE DEPRECIATION. PLEASE HELP ME GET THIS FIGURED OUT. IF ANY ADDITIONAL INFORMATION IS NEEDED FROM ME PLEASE LET ME KNOW. I SHOULD HAVE THE RECEIPT OF WHEN I PAID ORIGINALLY BUT IT'S IN THE CAR AT THE DEALERSHIP.
Air bags, Sep 5, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT HAD NOT RECEIVED AN INTERIM RECALL NOTIFICATION. THE MANUFACTURER WAS CONTACTED. A LOCAL DEALER WAS NOT CONTACTED TO VERIFY IF PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Sep 1, 2017
15S16 RECALL. MY VEHICLE WAS SUBJECT TO FORD RECALL 15S16. PARTS WERE REPLACED UNDER RECALL ABOUT 18 MONTHS AFTER THE REPAIR WAS DONE MY DOOR LATCH FAILED AGAIN.
Engine, Aug 28, 2017
RECALL #17S09 THIS HAS NOT HAPPENED BUT THERE HAS BEEN A RECALL SINCE I BELIEVE 3/17. OVERHEATING OF THE CYLINDER HEAD WHICH COULD CAUSE A FIRE UNDER THE HOOD. HAVE NOT HEARD ANYTHING FROM FORD ON THIS RECALL. IT SAYS THERE HAS BEEN NO REMEDY. SEEMS LIKE AN EXCESSIVE AMOUNT OF TIME TO REMEDY THIS PROBLEM.
Engine, Aug 27, 2017
A RECALL WAS ISSUED EARLY THIS YEAR SAYING THAT MY CAR COULD POTENTIALLY CATCH ON FIRE. THEY WON'T HAVE THE PARTS AVAILABLE UNTIL SOMETIME IN Q4...I DON'T FEEL SAFE DRIVING MY CAR ANYMORE AS I DRIVE ABOUT 100 MILES/DAY.
Other or unspecified, Aug 26, 2017
ON FEB. 10, 2016, DEFECTIVE DOOR LATCHES ON MY 2013 FORD FUSION HYBRID WERE REPLACED AT WALKER FORD/CLEARWATER, FL DUE TO A RECALL NOTICE. ON AUG. 24, 2017, THE DOOR LATCH ON THE FRONT PASSENGER DOOR FAILED. THE SAME DEALER REPLACED THE FAILED LATCH ON AUG. 26, 2017. I WAS TOLD THAT BECAUSE THE REPLACEMENT PART IS NOT UNDER RECALL AND IS OUTSIDE THE 12 MONTH WARRANTY THAT I AM RESPONSIBLE FOR REPLACEMENT AND REPAIR COSTS. WHEN I STATED THAT I WOULD REPORT THE FAILED LATCH TO THE NHTSA GIVEN THE VARIOUS RECALLS DUE TO FORD DOOR LATCH DEFECTS, THE SERVICE MANAGER SAID HE WOULD CHECK WITH HIS MANAGER ABOUT WAIVING THE COST OF REPAIRS AND HAS NOT YET CHARGED ME. ONLY THE ONE DOOR LATCH WAS REPLACED. I AM CONCERNED THAT THE REPLACEMENT PARTS USED TO REMEDY THE PRIOR RECALL ARE ALSO DEFECTIVE. THE DOOR LATCH FAILED WHILE THE VEHICLE WAS STATIONARY AWAY FROM HOME, WHILE I WAS RUNNING ERRANDS.
Engine, Aug 25, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE FAILED AND OVERHEATED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO GREEN FORD (9001 EAST COLONIAL DRIVE, ORLANDO, FLORIDA 32817 (407) 515-6431) IN MAY OF 2017 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE). THE REPAIR DID NOT CORRECT THE FAILURE AND THE ENGINE OVERHEATED SEVERAL TIMES AFTER THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Latches/locks/linkages, Aug 24, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20 MPH, THE PASSENGER DOOR INDEPENDENTLY OPENED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BERKLEY FORD, 1511 US-52, MONCKS CORNER, SC 29461) WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) WAS PERFORMED ON THE VEHICLE IN JUNE OF 2016. THE MANUFACTURER INFORMED THE CONTACT THAT A RECALL WAS A ONE TIME FREE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000. ...UPDATED 10/19/17 *BF *JS
Latches/locks/linkages, Aug 22, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR PASSENGER DOOR FLEW OPEN. THE CONTACT STATED THAT ALL FOUR DOORS WERE REPAIRED PER AN UNKNOWN RECALL A LITTLE OVER A YEAR AGO. THE VEHICLE WAS TAKEN TO THE DEALER (SWANSON FAHRNEY FORD IN SELMA, CA, 559-896-4121) WHERE IT WAS STATED THAT ALL FOUR DOORS WERE RECALLED AND REPAIRED; THEREFORE, THE DEALER WOULD NOT BE RESPONSIBLE FOR THE CURRENT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER TO CHECK ON THE WARRANTY. THE DEALER STATED THAT THE WARRANTY EXPIRED. THE DOOR WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Seat belts, Aug 21, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PUT ON THE FRONT PASSENGER SEAT BELT, THE SEAT BELT REMAINED IN THE RETRACTED POSITION. THE VEHICLE WAS TAKEN TO SANDERSON LINCOLN (2121 W BELL RD, PHOENIX, AZ 85023) WHERE IT WAS DETERMINED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO GO BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Vehicle speed control, Engine, Fuel/propulsion system, Aug 21, 2017
I BOUGHT A 2013 FUSION USED LAST YEAR I HAVE HAD THE CAR DIE GOING 70MPH ON THE FREEWAY SEVERAL TIMES AND I HAVE HAD THE DOOR FLY OPEN GOINV 70 MPH ON THE FREEWAY AND THEN WONT CLOSE . LAST WEEK MY CAR WOULDNT GO UNDER 80 MPH WHITE SMOKE BARRELING FROM THE EXAUST WITH TWO DAYS PREVIOUS A LOW COOLANT WARNING COOLANT WAS ADDED . CAR SMELT LIKE DIESEL FUEL BURNING . WENT THRU A TANK OF GAS IN 30 MIN AND THE CAR NOW SITS AT FORD SINCE THE 5TH OF AUGUST WAITING FOR TECH TO LOOK AT IT. I ALREADY KNOW ITS IS A SITUATION THAT FORD NEEDS TO RECALL AFTER READING ALL THESE COMPLAINT. I COULD HAVE DIED AND MY KIDS IM SO UPSET
Structure, Aug 19, 2017
REAR PASSENGER DOOR WILL NOT LATCH WHEN WAS PARK. CANNOT CLOSE DOOR.
Air bags, Seat belts, Aug 12, 2017
TOOK FUSION IN FOR RECALL 16S42 CONCERNING SEATBELT PRETENTIONERS ON 08AUG17. NO AIRBAG WARNING LIGHT WAS ILLUMINATED ON THE DASH, WHEN WE WENT TO PICKUP THE CAR THE LIGHT WAS ON. THE DEALERSHIP HAD NOT SEEN THE LIGHT AND REFUSED TO CHECK OUT THE PROBLEM BEFORE MY WIFE LEFT THE DEALERSHIP. I BELIEVE THAT DURANGO MOTOR COMPANY, DURANGO COLORADO SHOULD HAVE TAKEN RESPONSIBILITY OF CHECKING THE SYSTEM.
Structure, Engine, Aug 9, 2017, fire
MY 2013 FORD FUSION CAUGHT ON FIRE WHILE MY FAMILY AND I WERE DRIVING ON THE 405 FREEWAY. WE BARELY GOT OUT ALIVE AND THE CAR WAS COMPLETELY INCINERATED...BURNT TO PIECES ! IRECEIVED A RECALL FOR ENGINE FIRES AFTER THE CAR CAUGHT FIRE AND NEARLY TOOK OUR LIVES!!. MY 8 YEAR OLD DISABLED DAUGHTER IS SO TRAUMATIZED FROM THIS CAR FIRE. I DON'T KNOW HOW FORD CAN CONTINUE TO STILL MAKE THESE DEATH TRAP CARS.
Latches/locks/linkages, Aug 9, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE FRONT PASSENGER DOOR DID NOT LATCH, CAUSING THE DOOR TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (BILLY HOWELL FORD IN CUMMING, GA) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SPRING NO LONGER WORKED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.
Structure, Aug 7, 2017
REAR PASSENGER DOOR OPENED UP IN THE MIDDLE OF DRIVING. IT WOULD NOT CLOSE. IT SEEMS LIKE THE LATCH OPERATION IS NOT WORKING. THERE IS A CURRENT RECALL ON 2013 FORD FUSION REGARDING DOOR LATCH BUT SERVICE ADVISOR AND FORD INFORM ME THAT MY PARTICULAR CAR IS NOT PART OF RECALL EVEN THOUGH IT IS EXACT SAME ISSUE AS DESCRIBED IN RECALL 15S16. I WAS LUCKY THAT MY DOOR OPENING AUTOMATICALLY DID NOT HIT ANYONE.
Steering, Power train, Aug 3, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND A "POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC PLUGGED THE VEHICLE TO A MACHINE, BUT THE DIAGNOSIS WAS UNKNOWN. THE CONTACT CALLED WINNER FORD (856-428-4000 LOCATED AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034) WHERE THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL, BUT THERE WAS A FEE FOR DIAGNOSING THE VEHICLE. THE CONTACT THEN CALLED ACE FORD (856-845-6600 LOCATED AT 487 MANTUA PIKE, WOODBURY, NJ 08096) WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE FAILURE; HOWEVER THERE WAS A RECALL ON THE SEAT BELTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT A RECALL FOR THE POWER STEERING WAS COMPLETED IN 2015 AND THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. ..UPDATED 10/25/17 *BF *JS
Engine and engine cooling, Aug 3, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S090000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONG LEWIS FORD IN HOOVER, ALABAMA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE OF THE ENGINE OVERHEATING UNDER VARIOUS HIGH SPEED CONDITIONS IN WHICH THE ACCELERATOR PEDAL WAS DEPRESSED TO GAIN SPEED. THE CONTACT STATED THAT THE COOLANT INDICATOR NEEDLE ENTERED INTO THE RED ZONE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Aug 2, 2017
FORD RECALL 17S09 TO REPLACE FAILING DOOR LATCHES WAS COMPLIED WITH IN DECEMBER 2015. A REPLACED DOOR LATCH HAS FAILED AGAIN INDICATING THE REPLACEMENT LATCHES ARE STILL DEFECTIVE. FORD HAS ALSO DECLINED TO COVER THE BROKEN PART UNDER WARRANTY. THE FAILURE OCCURRED WHEN MY WIFE WAS ATTEMPTING TO PICK UP OUR TODDLER FROM DAYCARE. WHEN SHE CLOSED THE DOOR, IT WOULD NOT LATCH. THE LOCAL FORD DEALER INSPECTED THE LATCH AND DID AGREE THAT IT HAD FAILED.
Fuel/propulsion system, Aug 1, 2017
CAR GOES INTO LIMP MODE AND WONT ACCELERATE. SOMETIMES CLEARED WITH ENGINE RESTART. THEN IT GOT WORSE AND THROTTLE WOULD NOT ACCELERATE ENGINE AT ALL. CAR WAS TOWED TO FORD DEALERSHIP. BAD THROTTLE BODY DIAGNOSED. OVER 800.00 TO FIX. I SEE A LOT OF COMPLAINTS ONLINE ABOUT FORD THROTTLE BODIES ON FUSIONS AND MANY ARE WARRANTIED UNDER FORD CSP 13N03, BUT APPARENTLY MY FORD ISN'T COVERED. NOT SURE WHY.
Engine, Jul 30, 2017
RECENTLY PURCHASED VEHICLE, VEHICLE RECENTLY STARTED STALLING WHILE IDLING. AS OF 07/30/17, IT HAS DONE IT TWICE. I WILL START THE VEHICLE, IT WILL THEN BEGIN TO SHUDDER A BIT AND STALL OUT. SEEMS TO DO IT MORE WHEN IT IS COLD. LUCKILY, ON BOTH OCCASIONS, I WAS IN A PARKING LOT AND NOT ON THE ROAD. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT STALLS WHILE DRIVING OR STALLS AT A LIGHT.
Steering, Jul 29, 2017
I WAS MAKING RIGHT TURN FROM ON ROAD TO ANOTHER. AS I STARTED TO BRING THE STEERING BACK TO CENTER IT LOCKED. IT TOOK AN AMAZING AMOUNT OF FORCE TO MOVE THE STEERING WHEEL BACK TO CENTER. IF MY WIFE WERE DRIVING THE CAR I AM SURE SHE WOULD NOT HAVE BEEN ABLE TO DO SO. I HAVE DRIVEN MAY BIG TRUCKS AND HAVE HAD POWER STEERING FAILURES BEFORE. THE FORCE REQUIRED TO MOVE THE STEERING IN MY SMALL FUSION AFTER IT FAILED WAS 4 TO 5 TIMES AS HARD AS ANY TRUCK THAT I HAVE DRIVEN WITH FAILED POWER STEERING. IF THESE UNITS FAIL THE FORCE REQUIRED TO STEER SHOULD NOT BE THIS MUCH. THIS IS A UNSAFE DESIGN, FORD DID NOT TAKE INTO ACCOUNT THAT FAILURES HAPPEN AND WHEN THEY DO THE STEERING SYSTEM SHOULD STILL BE REASONABLY USABLE WHICH IT ISN'T.
Other or unspecified, Jul 28, 2017
I WAS DRIVING MY CAR AT 35MPH WHEN THE TIRE PRESSURE MONITOR FAULT LIGHT SUDDENLY CAME ON, I THOUGHT I WOULD HAVE DEFLATED OR STRUCK A TIRE, JUST PARK MY CAR THINKING THAT THE NEXT DAY I WOULD FIX IT, BUT IT TURNED OUT THERE WAS NOT TIRE DEFLATED AND THE NEXT MORNING WAS NOT ONLY THAT PROBLEM BUT ALSO NONE OF THE CONTROLS (FOBS) TO OPEN MY CAR WORKED, I WENT TO WHERE I BOUGHT THE TIRES TO BE INSPECTED AND I CHECKED THE SENSORS, BUT EVERYTHING WAS FINE AND THEY ADVISED ME TO GO TO THE FORD DEALER, WHERE THEY QUOTED ME ALMOST 2 WEEKS AFTER THE INCIDENT, THE DEALER TOOK 2 DAYS TO DELIVER MY CAR BECAUSE THEY FORGOT TO TALK TO ME. ONCE I WENT BY MY CAR THEY TOLD ME THE RESULT OF THE DIAGNOSIS AND THAT THE PROBLEM WAS THERE WAS NO COMMUNICATION BETWEEN THE BCM AND THE RTM; BCM IS THE PART WHERE THE FUSES ARE AND THE RTM IS THE RADIO TRANSMITTER MODULE, AND WHAT I HAVE TO BUY IS THE RTM WHICH WOULD COST $ 945.83, I WANT TO CLARIFY THAT WITH MY RADIO I HAVE NO PROBLEM SO I I TOLD THE PERSON WHO WAS THERE ... WHY IF IT WAS NOT A PROBLEM FOR LACK OF MAINTENANCE OF MY PART AND I DO NOT HAVE PROBLEMS WITH MY RADIO OR MY TIRES OR SENSORS, BECAUSE I HAVE TO PAY AS MUCH MONEY FOR SOMETHING THAT IS INTERNAL AND FOR A CAR WITH LESS THAN 5 YEARS OF EXISTENCE ... THIS PERSON ONLY TOLD ME THAT FOR THAT YOU SHOULD BUY MORE GUARANTEE BUT I FEEL IT IS UNFAIR BECAUSE I AM STILL PAYING THE CAR, AND NOT FOR LACK OF MAINTENANCE ON MY PART AND ARE PIECES THAT MAYBE THEY USE OF POOR QUALITY .. I HOPE THEY HELP ME OR ADVISE ME THEN NOR THE ALARM OF MY CAR CAN ACTIVATE, ANYWAY I WILL FIX IT BUT I FEEL THAT IT IS A LOT OF MONEY THAT I SHOULD NOT PAY. AND AT THE BEGINNING I AM ALREADY PAYING FOR THE DIAGNOSIS AND ITS BAD SERVICE
Structure, Jul 28, 2017
DOOR LATCHES ARE DEFECTED. PASSENGER DOOR SWUNG OPEN AS I WAS DRIVING ON A MAJOR HIGHWAY. THIS IS NOT SAFE! THERE HAS ALREADY BEEN A RECALL FOR THE DOOR LATCHES ON THE 2013 & 2014 FORD FUSIONS. I HAVE A 2013 FORD FUSION, HOWEVER, FORD CLAIMS THEY CANNOT COVER THIS BECAUSE THE RECALL FOR THIS PART DOESN'T PERTAIN TO MY VEHICLE SINCE MY VEHICLE WAS BUILT IN 2012. THIS IS ABSURD! THIS ISSUE COULD POSSIBLY LEAD TO A MAJOR ACCIDENT!
Structure, Jul 26, 2017
FRONT PASSENGER DOOR LATCH FAILED JUST OVER A YEAR AGO. FORD SERVICE TOLD ME ALL 4 DOOR LATCHES HAVE BEEN REPLACED UNDER RECALL. YESTERDAY (7/25/17) DRIVER DOOR LATCH FAILED. COST IS $100 DEDUCTIBLE TO REPLACE AS LATCHES ARE >1 YR OLD. THIS IS A MASSIVE SAFETY PROBLEM IF THE RECALLED AND REPLACED DOOR LATCHES ARE FAILING. THE DOOR LATCHES FAIL SIMPLY WHEN GETTING IN A CAR AND CLOSING THE DOOR. THE DOORS WILL NO LONGER REMAIN CLOSED. THE LATCH IS PLASTIC AND SIMPLY WIGGLES IN THE LATCH SLOT WHEN DEFECTIVE. I HAD TO USE RATCHET STRAPS TO KEEP THE DOORS CLOSED TO DRIVE THE VEHICLE TO THE DEALER 23 MILES AWAY. PLASTIC QUICKLY DETERIORATES IN THE TEXAS SUMMER HEAT, SO IT'S JUST A MATTER OF TIME ON WHEN THESE WILL FAIL REGULARLY.