2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Other or unspecified, Jun 14, 2017
THE IGNITION TURNED OFF WHILE I WAS DRIVING AROUND IN A PARKING LOT. THE KEY CAN POP OUT OR BE TUCKED IN WHEN YOU PRESS A BUTTON, LIKE A POCKET KNIFE. WHILE I WAS DRIVING, THE KEY DIDN'T HOLD IT'S PLACE, THEN DROPPED AND WAS DANGLING INSTEAD OF FIXED AND LOCKED. WHEN THE KEY DROPPED DOWN THE IGNITION SWITCH TURNED OFF, THEN I GOT A MESSAGE ON THE SCREEN WHICH SAID THAT THE VEHICLE WAS NOT IN PARK. THAT MESSAGE COMES ON IF YOU ATTEMPT TO TURN THE CAR OFF WITHOUT THE VEHICLE BEING IN PARK.
Structure, Jun 14, 2017
THE FRONT PASSENGER SIDE DOOR WON'T STAY CLOSED. THE INTERNAL LATCH IS BROKEN SO THE DOOR CAN FLY OPEN AT ANY TIME WITHOUT THE DOOR HANDLE BEING OPENED. FURTHER, THE DOOR WILL CLOSE FAR ENOUGH TO NOT TRIGGER A DOOR OPEN SENSOR, SO THE DRIVER WOULDN'T NECESSARILY KNOW ABOUT THE PROBLEM. CALLING THE DEALERSHIP, THEY DIDN'T SOUND SURPRISED AT ALL AND SAID THIS HAS BEEN HAPPENING ON FORD FIESTA'S, BUT THEY DIDN'T HAVE THE PARTS FOR A FORD FUSION. THE DEALERSHIP, JORDON FORD IN SAN ANTONIO, TEXAS, PROCEEDED TO ASK ME TO HOOK UP BUNGEE CORDS TO THE DOOR AND DRIVE IT THERE. I REFUSED AND THEY FINALLY SENT A TOW TRUCK. I NOTICED THIS PROBLEM WHEN THE VEHICLE WAS AT HOME IN THE GARAGE, BUT I DON'T KNOW WHEN IT INITIALLY OCCURRED AND IT IS HIGHLY LIKELY IT WAS DRIVEN WITH THIS PROBLEM. I'M SURE IT GOES WITHOUT SAYING THAT IF THIS HAPPENED TO ONE DOOR, IT COULD HAPPEN TO ANY OF THE DOORS AND CAUSE A SERIOUS HAZARD IF A DOOR CAME OPEN WHILE DRIVING. I DON'T KNOW OF ANY RECALLS FOR FORD FUSIONS RELATED TO THIS. I HAVE A VIDEO SHOWING THAT THE DOOR WON'T CLOSE PROPERLY, BUT IT WAS DIFFICULT TO CAPTURE THIS PROBLEM IN A STILL PHOTO. IF YOU WOULD LIKE THE VIDEO, PLEASE LET ME KNOW AND I WOULD BE HAPPY TO SEND IT ALONG.
Power train, Jun 14, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE WENT INTO REVERSE. THE CONTACT HAD TO TURN THE VEHICLE OFF AND DISCOVERED THAT THE GEAR WAS ACTUALLY STUCK IN REVERSE AND THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,788.
Seat belts, Jun 13, 2017
FRONT PASSENGER SIDE SEAT BELT WON'T STAY LOCKED, YOU CAN PULL APART FAIRLY EASILY BY HAND.WE JUST HAD THE PRETENSIONER RECALL DONE,BUT NO RECALL ON THIS ISSUE SO FAR. ALSO THE REAR SEAT BELT LOCKED WITH THE SEAT FOLDED DOWN AND WONT RELEASE SO WE CAN RAISE THE SEAT.
Air bags, Seat belts, Latches/locks/linkages, Jun 12, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM TIDWELL FORD IN KENNESAW, GEORGIA STATED THAT THE PARTS WERE AVAILABLE AND ALLOWED THE CONTACT TO MAKE AN APPOINTMENT; HOWEVER, THE SERVICE MANAGER STATED THAT THE RECALL HAD TO BE SUBMITTED TO THEIR RECALL DEPARTMENT. IT WAS DETERMINED THAT THE PARTS WERE NOT AVAILABLE THE DAY OF THE APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jun 6, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL MICROSOFT. THE FAILURE MILEAGE WAS 3,300.
Steering, Jun 6, 2017
WHILE DRIVING ON THE HIGHWAY (THE MIDDLE LANE ON 690 IN SYRACUSE AT 4:30 PM), A NOTIFICATION CAME UP ON MY DASHBOARD SAYING "STEERING ASSIST FAULT, SERVICE REQUIRED." I THEN LOST ALL POWER STEERING WHILE I WAS IN THE MIDDLE OF THE HIGHWAY DURING RUSH HOUR. AAA CAME AND IT WAS BROUGHT TO A LOCAL CAR CARE CENTER WHERE MY FAMILY ALWAYS GOES TO GET OUR VEHICLES FIXED. THEY DROVE MY CAR AND SAID IT WAS DRIVING FINE AND THAT NO CODES WERE SHOWING UP. ONCE I DROVE IT HOME FROM THE MECHANIC, THE SAME NOTIFICATION POPPED UP ON THE DASHBOARD AGAIN AS I WAS PULLING INTO MY DRIVEWAY (STEERING ASSIST FAULT, SERVICE REQUIRED). I THEN BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR (I HAD TO DRIVE IT WITH NO POWER STEERING). THEY STATED THAT I NEEDED A COMPLETELY NEW STEERING GEAR. WHILE DOING SOME RESEARCH BEFORE MY VEHICLE WAS REPAIRED, I FOUND SEVERAL ARTICLES STATING THAT THE STEERING GEAR NEEDED TO REPLACED ON OTHER 2013 FORD FUSIONS (I BELIEVE MY CAR WAS MANUFACTURED IN THE SAME PLACE AS THE OTHER FORD'S THAT HAD THEIR STEERING GEARS RECALLED BASED ON THE VIN NUMBER OF MY CAR). THE DEALERSHIP AND FORD CORPORATE STATED THAT THERE WAS NOTHING THEY COULD DO ABOUT IT (PERTAINING TO REIMBURSEMENT) BECAUSE MY CAR'S VIN NUMBER WAS NOT ON THE RECALL LIST FOR THAT PARTICULAR ITEM (THE STEERING GEAR). I ENDED UP PAYING JUST UNDER $1,800.00 .
Steering, Jun 2, 2017
POWER STEERING ASSIST FAULT MESSAGE APPEARED AND I COULD NOT TURN MY STEERING WHEEL. I HAD JUST STARTED THE CAR IN MY GARAGE AND AS I TRIED TO BACK OUT OF THE GARAGE I COULD NOT TURN THE STEERING WHEEL AT ALL SO I PULLED BACK IN THE GARAGE AND CALLED BY DAD. WHEN HE ARRIVED ABOUT 20 MINUTES LATER HE STARTED IT AND IT WORKED JUST FINE. IT LOOKS LIKE A PROBLEM WITH THE EPAS AND I AM WONDERING WHY THE 2013 FUSIONS WERE NOT INCLUDED IN THE RECALL. IF THIS HAD HAPPENED WHILE I WAS DRIVING I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED.
Fuel/propulsion system, Jun 1, 2017
I WENT TO A GAS IN TOWN AND FILLED UP MY CAR AND ONLY GOT 223 TO A FULL TANK AND THEN IT SLOWLY CREEPED UP AS I WAS DRIVING IN TOWN TO 289. BUT I NORMALLY GET 330-350 TO A FULL TANK. BUT WHEN I FIRST GOT IT AND THE DEALERSHIP FILLED IT UP, I GOT OVER 400 TO A FULL TANK.
Power train, May 30, 2017
TRANSMISSION SHIFTS ROUGH FROM 1ST>2ND GEAR AND VERY HARSH FROM 2ND>3RD GEAR. ALSO AT TIMES, WHEN PRESSING THE GAS TO ACCELERATE QUICKLY, THE TRANSMISSION WILL NOT SHIFT OR DO ANYTHING, IT JUST SITS THERE AND THINKS FOR A FEW SECONDS AND THEN SLAMS INTO GEAR. THIS IS ALL HAPPENING WHEN IN MOTION. IT IS ALSO JERKY AT TIMES WHEN TAKING OFF FROM A STOP.
Air bags, Seat belts, Structure, May 28, 2017
RECALLS NOT DONE AFTER NUMEROUS DEALER VISITS
Steering, May 25, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO SWITCH LANES, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE BOECKMAN FORD DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: CAS12394818FAZ7W0 AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Engine, May 24, 2017
MY 2013 FUSION LESS THAN 5 YEARS OLD AND HAS JUST OVER 72 THOUSAND MILES ON IT, WHICH PLACES IT JUST OUTSIDE OF WARRANTY. IN SEPTEMBER 2016, MY CAR GAVE ME AN OVERHEATING WARNING AS SOON AS I CRANKED IT. I PAID 300 TO HAVE THE TEMPERATURE SENDER ASSEMBLY REPLACED. ON APRIL 1, I WAS DRIVING HOME FROM A TRIP. I STOPPED AT A RED LIGHT AND MY ENGINE TEMPERATURE SUDDENLY SPIKED, I LOST ALL POWER TO THE ENGINE AND BARELY WAS ABLE TO GET IT INTO A PARKING LOT. THEY LOOKED AT IT AND CONCLUDED THAT IT HAD OVERHEATED AND A CRACKED CYLINDER HEAD, AND THEY TOLD ME THEY COULD REPAIR THE CYLINDER, BUT IT WOULD PROBABLY BE SAFER TO REPLACE THE ENGINE. I INQUIRED ABOUT THE RECALL AND FORD PAYING FOR THE REPAIR AND THEY DIRECTED ME TO OPEN A CASE WITH FORD. AFTER ARGUING WITH FORD FOR SEVERAL DAYS, FORD INFORMED ME THAT THE ONLY THING THE RECALL WOULD COVER IS THE INSTALLATION OF A COOLANT SENSOR. BASICALLY ALL THEY WOULD OFFER IS TO INSTALL A SENSOR THAT WILL GIVE ME A HEADS UP THE NEXT TIME MY ENGINE IS GOING TO BLOW UP FINALLY AFTER 6 WEEKS I PICKED THE CAR UP ON MAY 17. I STARTED TO DRIVE HOME, MADE IT ABOUT AN HOUR, WHEN MY ENGINE TEMPERATURE STARTED CLIMBING AND WARNING ME ABOUT OVERHEATING AGAIN. I PULLED OVER IMMEDIATELY, CHECKED THE COOLANT, LET IT COOL OFF AND TRIED AGAIN AND IT DID THE SAME THING WITHIN A FEW MINUTES. I HAD IT TOWED TO ANOTHER FORD DEALERSHIP AND THEY TOLD ME THERE WAS ANOTHER PROBLEM WITH THE COOLANT BYPASS VALVE AND IT HAD TO BE REPLACED. COST ME ANOTHER $300. SO TO SUMMARIZE THIS LENGTHY STORY: I HAVE A CAR THAT IS LESS THAN 5 YEARS OLD WITH A RUINED ENGINE. FORD ADMITS THE CAR IS DEFECTIVE AND TENDS TO OVERHEAT AND RUIN THE ENGINE, YET THEY REFUSE TO ACCEPT RESPONSIBILITY AND PAY FOR THE REPAIRS. I WAITED FOR SIX WEEKS AND PAID OVER 7400 FOR NEW ENGINE THAT DIDN'T EVEN LAST AN HOUR BEFORE OVERHEATING AGAIN AND COSTING ME ANOTHER 300.
Steering, May 24, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BERT WOLFE FORD 1900 PATRICK ST PLAZA, CHARLESTON, WV 25387 WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT TURNPIKE FORD, INC. 7891 MACCORKLE AVE, CHARLESTON, WV 25315. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THEY DID NOT DETERMINE WHICH VEHICLES WERE RECALLED. THE APPROXIMATE FAILURE MILEAGE WAS 58,167.
Engine, May 23, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE VEHICLE OVERHEATED AND SHUT OFF. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE COOLING SYSTEM. THE COOLING SYSTEM WAS CLEANED AND THE WATER PUMP WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE TECHNICIAN REPLACED THE COOLANT VALVE AND REPROGRAMMED THE COMPUTER SYSTEM. A FEW MONTHS LATER, THE ENGINE VIBRATED WHEN THE AIR CONDITIONER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR CONDITIONING COMPRESSOR WAS REPLACED. THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN REPLACED THE SOLENOID, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 17,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 07/20/17 *BF UPDATED 9/28/18*JB
Wheels, May 23, 2017
HAVE HAD TO HAVE THE LUG NUTS REPLACED TWICE. THE MOST RECENT REPLACEMENT WAS WITH 32,000 MILES ON THEM. WAS TOLD BY DEALER THAT THE LUG NUTS WERE "SWOLLEN". THIS SWELLING RESULTS IN THE LUG NUTS NOT BEING ABLE TO BE REMOVED WITH A STANDARD WRENCH. IF THIS OCCURS WHEN DRIVER HAS A FLAT TIRE, THEY MAY NOT BE ABLE TO REMOVE THE TIRE TO CHANGE IT AND WOULD RESULT IN THE CAR BEING TOWED TO A REPAIR SHOP JUST TO CHANGE A TIRE. MY CAR IS UNDER WARRANTY, YET THE DEALER CHARTED ME TO REPLACE THE LUG NUTS. HAVE RESEARCHED "SWOLLEN LUG NUTS" AND THIS SEEMS TO BE A PROBLEM WITH FORDS. THE SWOLLEN LUG NUTS WERE DISCOVERED DURING A ROUTINE OIL CHANGE.
Seat belts, Seats, May 22, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHEN THE REAR SEAT WAS LET DOWN, THE MIDDLE SEAT BELT IN THE REAR LOCKED. THE CONTACT WAS ABLE TO PUT THE SEAT BACK UP, BUT THE FAILURE WITH THE SEAT BELT CONTINUED. ALSO, WHILE THE CONTACT WAS DRIVING, THE REAR SEAT RANDOMLY SLAMMED BACK DOWN AND THE MIDDLE SEAT BELT LOCKED AGAIN. THE MANUFACTURER STATED THAT THERE WAS NO SERVICE CAMPAIGN OR MANUFACTURER RECALL FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 07/13/17*LJ *CN
Seat belts, Engine, May 22, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 22, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seat belts, Engine, May 22, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE "ENGINE COOLING OVER TEMPERATURE" WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY 45 MINUTES FOR THE ENGINE TO COOL. THE CONTACT RESTARTED THE VEHICLE AND DROVE IT HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Seat belts, Latches/locks/linkages, May 22, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Seat belts, May 20, 2017
WHILE TRYING TO BUCKLE IN A CHILD IN THE BACK SEAT WHILE CAR WAS STATIONARY, THE CENTER REAR SEAT BELT GOT STUCK AND COULDN'T BE USED. LOWERED BACK SEAT TO SEE WHAT WAS THE PROBLEM AND SEAT GOT STUCK IN LOWERED POSITION BECAUSE SEAT BELT WAS LOCKED/STUCK. EXAMPLE OF PROBLEM AT HTTPS://WWW.YOUTUBE.COM/WATCH?V=KT5OQ9U0K6E.
Engine, May 19, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A COOLANT TUBING FAILURE, WHICH WOULD CAUSE THE VEHICLE TO OVERHEAT. THE VEHICLE UNDERWENT A TEMPORARY REMEDY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 33,000.
Power train, May 19, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE MADE A SCRAPING NOISE. THE NOISE INTENSIFIED EVERY TIME THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE VEHICLE STALLED AND THE "MOVE TO SAFETY" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Engine, May 15, 2017, fire
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE AND SAW SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE ENGINE CAUGHT FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. NO POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT NO COMPRESSION WAS ON THE NUMBER TWO CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD NOTIFY COUNSEL AND GET BACK TO THE CONTACT, BUT THEY DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.