2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Other or unspecified, Nov 2, 2015
PER THE MANUFACTURER RECOMMENDATIONS I UPDATED MY VEHICLE TO SYNC VERSION 4.4. EVER SINCE THEM I HAVE HAD SEVERAL DISTRACTING ISSUES OCCUR WITH THE HAND FREE PORTION OF THE SYSTEM. WHEN A CALL COMES IN THE SYSTEM WILL CONTINUE TO RING AFTER THE CALL IS ANSWERED. THE SYSTEM'S VOICE RECOGNITION IS VERY UNRELIABLE WITH THE SYSTEM EITHER NOT PERFORMING THE ACTION REQUESTED OR NOT PERFORMING AT ALL. ITS A HIT OR MISS PROBLEM WHEN USING THE VEHICLE TO MAKE A CALL. WHILE DRIVING THESE ISSUES DISTRACT THE DRIVER FROM PAYING ATTENTION TO THE ROAD AND CAN CAUSE AN ACCIDENT. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR AT ANY SPEED. FORD IS AWARE OF THIS ISSUE BUT SO FAR HAS FAILED TO ADDRESS IT . IN THE FORD FOURMS THERE ARE PROMISES OF A NEW UPDATE SOON B BUT SO FAR NOTHING HAS HABBENED. THE VERSION OF SOFTWARE AFFECTED ARE SYNV 4.4 AND GEN2 - VERSION 3.8. AS THIS SOFTWARE IS CURRENTLY INSTALLED IN ALMOST ALL FORD UNITS COULD YOU PLEASE GET THEM TO EITHER FIX THE ISSUES WITH THE SOFTWARE OR ALLOW DEALERS TO REINSTALL EARLIER VERSIONS THAT DID FUNCTION CORRECTLY
Other or unspecified, Oct 31, 2015
DEALER SERVICE MANAGER STATES THE AIR CONDITIONING COMPRESSOR SUFFERED A "CATASTROPHIC FAILURE" OF ITS INTERNAL PARTS. AS A RESULT, THE VEHICLE SHUT DOWN WHILE IT WAS BEING DRIVEN. DEALER STATES THE ENTIRE AC SYSTEM HAS TO BE REPLACED AT A COST OF $2500.00. THE PCM MAY ALSO BE AFFECTED BUT THAT CANNOT BE DETERMINED UNTIL THE VEHICLE IS IN A STATE WHERE IT CAN BE STARTED, WHICH WON'T BE ACHIEVED UNTIL AFTER THE ENTIRE AC SYSTEM IS REPLACED. THIS EXORBITANT REPAIR COST IS NOT COVERED UNDER ANY WARRANTY.
Structure, Oct 30, 2015
THE DOOR LATCHES WERE KNOWN BY FORD TO BE FAULTY. WHILE DRIVING, THE PASSENGER SIDE DOOR LATCH FAILED AND THE DOOR OPENED. AFTER CONTACTING THE DEALERSHIP'S SERVICE DEPARTMENT, WE WERE TOLD FORD DIRECTED THEM TO NOT FIX THE ISSUE UNTIL THE LATCH FAILED. I THEN CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THE DECISION WAS A JOINT ONE BETWEEN THEM AND THE NHTSA, ESSENTIALLY PASSING THE BLAME. FORD HAS KNOWINGLY PUT UNSAFE CARS ON THE ROAD AND SHOWN NO CONCERN FOR THE PERSONAL SAFETY OF THEIR CUSTOMERS.
Steering, Power train, Air bags, Oct 27, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE. AFTER NUMEROUS ATTEMPTS OR DISCONNECTING THE BATTERY, THE VEHICLE WAS ABLE TO START. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS), BUT THE DEALER STATED THE PART WAS NOT AVAILABLE. THE CONTACT ALSO STATED THAT THE EPS AND THE POWER TRAIN WARNING LIGHTS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Fuel/propulsion system, Oct 26, 2015
CAR STALLED AND WENT INTO LIMP MODE (LIMITED POWER) SEVERAL TIMES OVER A 3 WEEK PERIOD. IT WOULD STALL AT TIMES WHEN BACKING OUT OF PARKING PLACES. AT A STOP LIGHT ON A BUSY ROAD, IT STARTED SHAKING AND RUNNING ROUGH, DEALER COULD NOT FIND CAUSE AND SENT CAR HOME. DRIVING DOWN A STREET 2 DAYS LATER, IT LOST ALMOST ALL POWER LIKE IT WAS RUNNING OUT OF GAS, BARELY MADE IT TO SIDE OF THE ROAD AND WAS HARD TO RESTART. AFTER SEVERAL DAYS, DEALER STATES THE ISSUE WAS FOUND TO BE A FAULTY FUEL PRESSURE SENSOR. CAR ONLY HAD 23,700 MILES ON IT.
Service brakes, Oct 22, 2015
REAR BRAKE PADS AND ROTORS NEED REPLACED AT ONLY 37,000 MILES.
Exterior lighting, Oct 16, 2015
LOW BEAM HEAD LIGHT PASSENGER SIDE HAS DIMMED REFLECTIVE SURFACE APPEARS CLOUDY AS PER RECALL 12C27 WAS ORIGINATED TO ADDRESS, THIS VEHICLE CONFORMS TO THIS RECALL'S MANUFACTURE DATE OF OCTOBER 04-2012 AND AT THE AFFECTED FACILITY OF HERMOSILLO, MEXICO, THE DEALER WAS CONTACTED YET REFUSES TO HONOR THE REPAIR STATING THAT MY VEHICLE IS NOT AFFECTED BY THIS RECALL!
Air bags, Oct 8, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT ALSO STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. ...UPDATED 01/20/16 *BF COMPLETED UPDATED4/17/18*JB *TR
Power train, Service brakes, Engine, Oct 8, 2015
BEGINNING ABOUT JANUARY 2015, AND OCCURRING A TOTAL OF ABOUT SIX TIMES SO FAR, MY WIFE'S 2013 FUSION HYBRID (CURRENTLY WITH 25,500 MILES) EXPERIENCED WHAT FEELS LIKE A POWER SURGE. (I EXPERIENCED THIS ONCE IN THIS VEHICLE; THE REMAINDER WHEN MY WIFE WAS DRIVING.) IT IS POSSIBLE THAT THIS IS RELATED TO THE REGENERATIVE BRAKING SYSTEM AT LEAST IN PART, AS I HAVE SEEN OTHERS DESCRIBE IT AS A FEELING OF HITTING AN ICE PATCH. THE GENERAL CONDITIONS WOULD INCLUDE: A) FOOT ON BRAKE; B) DECELERATING; C) PRESUMABLY IN EV MODE [THOUGH NOT NECESSARILY]; D) BEGINNING A LEFT TURN [BUT WE BELIEVE THIS IS INCIDENTAL]; E) WARM ENGINE; F) LESS THAN 30 MPH. ON OCTOBER 1, 2015, A NEW CONDITION CAUSED THE FEELING OF UNINTENDED ACCELERATION, AS MY WIFE WAS ON A SIDE STREET NEAR OUR HOME WHEN SHE WAS APPROACHING A STOP SIGN AND FELT THE POWER SURGE, WHICH SHE STATES WAS MANY TIMES WORSE THAN ANY OTHER INSTANCE OF THIS EVENT THAT SHE EVER EXPERIENCED. CONDITIONS THIS TIME WERE THE SAME AS ABOVE BUT MOVING STRAIGHT AND LESS THAN 25 MPH. WE TOOK THE VEHICLE TO THE LOCAL FORD DEALERSHIP THE EVENING OF THE LAST INCIDENT. OF COURSE THEY FOUND NO CODES AND NO EVIDENCE OF ANYTHING WRONG. I ALSO CONTACTED THE FORD CUSTOMER RELATIONSHIP CENTER WHILE IT WAS IN THE SHOP TO DOCUMENT THAT WE HAD THIS PROBLEM. THEY SEEMED HELPFUL HOWEVER, UNLESS FORD MOTOR COMPANY AND THEIR ENGINEERING COMMUNITY ACKNOWLEDGE A PROBLEM AND DO SOMETHING TO ADDRESS IT, IT WILL FOREVER BE A GHOST IN THE MACHINE, WITH THE BLAME AND DOUBT FALLING ON THE VEHICLE OWNERS, NOT UNLIKE TOYOTA'S WELL DOCUMENTED, FATAL AND SHAMEFUL UNINTENDED ACCELERATION CASES. I AM CONCERNED ABOUT OUR SAFETY WHILE DRIVING THE VEHICLE. I HOPE THAT NO ONE GETS HURT OR KILLED WHILE THIS PROBLEM EXISTS AND URGE FORD MOTOR COMPANY TO GET TO THE ROOT OF THE ISSUE THAT MYSELF AND OTHER OWNERS ARE FEARFULLY EXPERIENCING.
Air bags, Oct 1, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS) AND 15V246000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/10/15*LJ UPDATED 04/13/18*JB *TR
Engine, Sep 30, 2015
FIRST PROBLEM WITH THE CAR WAS HAVING PROBLEMS WITH FIRST STARTING IT IN THE MORNING WITH IT ACTING AS IF IT WASNT GETTING GAS UNTIL I STEPPED ON THE ACCELERATOR WHILE IN PARK, DEALERSHIP CLAIMED IT WAS A CRACKED WATER PUMP. THEN THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING, THEY REPLACED HEAD GASKET AND INTAKE GASKET DUE TO THE CODE FROM THE CHECK ENGINE LIGHT. THEN THE CAR STOPPED ACCELERATING ON THE INTERSTATE AND WHEN I PULLED OVER AND TURNED IT OFF IT MADE LOUD CRACKING NOISES AND WOULDNT START. DEALERSHIP SAYS A PIECE UNDERNEATH THE WATER PUMP FELL OFF THEY BELIEVE IT WAS DEFECTIVE BECAUSE THE BOLT WAS HALF THE SIZE IT WAS SUPPOSE TO BE AND RUINED THE ENGINE. FIRST PROBLEMS STARTED IN MAY UNTIL MOST RECENT ONE IN SEPT.
Air bags, Sep 29, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Sep 27, 2015
POWER STEERING FAILURE ON HIGHWAY WHILE TRAVELING AT 70MPH. FORD DEALER DIAGNOSED FAILURE OF STEERING RACK AND REPLACED. NEW RACK WILL NOT COMMUNICATE WITH VEHICLE MAIN COMPUTER. AS OF 9/27/15 FORD WILL NOT PROVIDE PLAN TO RESOLVE, TIMELINE TO RESOLVE, OR ANY FURTHER INFORMATION. VEHICLE REMAINS AT DEALER FACILITY AND IS NOT BEING RELEASED BECAUSE DEALER REPORTS "WE DON'T KNOW WHAT IT WILL DO."
Steering, Other or unspecified, Sep 24, 2015
WHEN I TRIED TO PULL OUT MY CAR FROM THE PARKING LOT, THE POWER STEERING WAS LOST - I STARTED THE ENGINE, RELEASED THE BREAK, WAS ABLE TO MOVE FORWARD OR BACKWARD, BUT WHEN I TRIED TO TURN AROUND, THE STEER WAS STUCK, I CAN ONLY MAKE LITTLE TURN BUT THEN IT'S TOO HEAVY TO CONTINUE THE TURN. THIS HAPPENED THREE TIMES WITHIN ONE MONTH, BUT THERE WAS NO ERROR MESSAGE ON DASHBOARD. WHEN IT HAPPENED, STOPPING THE ENGINE AND RESTARTING, ONCE OR MANY TIMES, FIXED THE ISSUE. TOOK TO A DEALER BUT THEY WERE NOT ABLE TO READ ANY "CODE", AND THEY REFUSE TO TAKE FURTHER ACTION. THEY ASKED ME TO MONITOR THE CAR AND TAKE THE CAR TO THEM WHEN IT HAPPENS AGAIN.
Latches/locks/linkages, Sep 22, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Seat belts, Latches/locks/linkages, Sep 21, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES), HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Sep 15, 2015
WHEN BRAKING ON AN UNEVEN SURFACE THE ELECTRIC MOTOR SURGES AHEAD FOR AN INSTANT CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS IS THE 4TH TIME THIS VEHICLE IS IN THE DEALER'S SHOP FOR THIS ISSUE. THEY HAVE NOT BEEN ABLE TO DIAGNOSE THE PROBLEM. A LETTER TO FORD PROVED TO BE FUTILE; WITH NO FIX IDENTIFIED FOR THE SURGING ISSUE.
Electrical system, Sep 15, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER SHUT OFF. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, Sep 11, 2015
I WAS DRIVING ON THE FREEWAY, AND FOR 2-3 SECONDS THE DASH, INSTRUMENT CLUSTER, CLIMATE AND ENTERTAINMENT CONTROLS WENT DARK AND GAVE NO READINGS. THEN THE CAR CHIMED LIKE IT DOES AT STARTUP AND THE CONTROLS AND SPEEDOMETER CAME BACK.
Power train, Engine, Sep 1, 2015
MY WIFE AND I WERE ENTERING A PARKING LOT WITH THE FORD FUSION HYBRID AND SLOWED DOWN, THEN STARTED TO SLOWLY ACCELERATE, THE FFH WOULDN'T GO FORWARD NORMALLY AND SORT OF STALLED. MY HIGH VOLTAGE BATTERY STATE WAS LOW (1/8 CHARGED) AND THE CAR HAD ABOUT 3/4 TANK OF GAS. IT BEGAN WITH A SERIES OF SURGES THAT WERE CAUSED BY THE CAR NOT KNOWING WHICH PROPULSION SOURCE TO USE. IT TRIED THE GAS ENGINE, SURGED FORWARD A FEW FEET THEN TRIED TO SWITCH BACK TO THE ELECTRIC MOTOR, ETC, - THIS HAPPENED ABOUT 6 TIMES BEFORE I COULD GET IT TO SURGE OUT OF THE DRIVEWAY AND PARK SAFELY. I PUT THE CAR IN PARK AND PUSHED THE GAS PEDAL TRYING TO FORCE THE GAS ENGINE TO TAKE OVER AND THAT CAUSED AN ENGINE STUTTER AND AGAIN THE CAR TRIED EACH SOURCE OF POWER - I TURNED THE KEY OFF. UPON A RESTART IT WAS AS IF NOTHING WAS WRONG, IT RAN NORMALLY SO I RAN A FORD VEHICLE HEALTH REPORT (VHR) WHILE SITTING IN THE CAR IDLING, THAT REPORT IS SENT TO MY FORD OWNER'S ACCOUNT, I DID THIS TO TRY AND CATCH ANY ERRANT DTC'S (TROUBLE CODES). AFTER THAT I RESTARTED THE CAR INTO THE ENGINEERING TEST MODE TO SHOW MY DIGITAL DASH DISPLAY'S INTERNAL READINGS, NO DTC'S WERE PRESENT THERE EITHER. WE FINISHED OUR BUSINESS AND DROVE THE 20 MILES HOME WITHOUT ANY PROBLEMS, ALL NORMAL. THAT WAS THE FIRST TIME THIS HAS HAPPENED AND IS A VERY UNSAFE SITUATION.
Other or unspecified, Aug 31, 2015
(1) 5/2015 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR OVER A WEEK AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (2) 07/22/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR 2 DAYS AND STATED 'IT IS FIXED'; ONLY ONE DOOR LATCH WAS ADDRESSED. (3) 08/04/15 RIGHT SIDE PASSENGER DOOR INADVERTENTLY OPENED WHILE CAR WAS MOVING IN TRAFFIC. DOOR WILL NOT CLOSE. TAKEN TO FORD DEALERSHIP WHO KEPT CAR FOR MORE THAN A WEEK, RETURNED TO OWNER AND STATED 'IT IS FIXED, BUT WE USED THE SAME PART THAT IS DEFECTIVE SINCE FORD HAS NOT YET PROVIDED A "FIX" FOR THIS PROBLEM. ONLY ONE DOOR WAS ADDRESSED. SERVICE AGENT ALSO STATED THAT "DURING THE SECOND "FIX" (SEE (2) ABOVE) PART WAS NOT REPLACED BUT ONLY 'CLEANED' BECAUSE NO PARTS WERE AVAILABLE. FORD NOTIFIED NHTSA OF THIS ISSUE 04/23/2015. DEALER NOTIFICATION SAFETY RECALL 15S16 WAS 04/30/2015. FORD HAS KNOWINGLY RETURNED A DEFECTIVE AND ADMITTEDLY UNSAFE VEHICLE TO OWNER THREE TIMES, FAILING TO FOLLOW RECALL REQUIREMENTS, AND STATING THAT "NOTHING FURTHER WILL BE DONE UNTIL SOMEONE GETS HURT". APRIL 30 2015 SAFETY RECALL 15S16 REQUIRES 'OBTAIN DOOR LATCH KIT AND INSTALL NEW DOOR LATCH ON EACH OF THE FOUR DOORS'. 15S16 ALSO STATES THAT 'PARTS ARE CURRENTLY NOT AVAILABLE IN SUFFICIENT QUANTITIES TO REPAIR ALL VEHICLES AFFECTED ... CUSTOMER VEHICLES SOLD BE REPAIRED ONLY IF THE VEHICLE ARRIVES AT YOUR DEALERSHIP WITH A BROKEN DOOR LATCH'. AS NOTED, OUR VEHICLE ARRIVED AT THE DEALERSHIP THREE TIMES WITH A BROKEN DOOR LATCH, WAS NEVER REPAIRED PER THE RECALL, BUT WAS RE-PRESENTED TO OWNER BY DEALER THREE TIMES AS "FIXED".
Electrical system, Structure, Aug 28, 2015
NOT HAPPY WITH MY VEHICLE IF MY FIRST TIME BUYING A FORD FOR MY FAMILY. AFTER I PURCHASED THE VEHICLE I FOUND OUT IT ALREADY HAD RECALLS AND THE DEALER AT FORD AND DIDN'T NOTIFY ME ABOUT IT I REALLY DON'T FEEL SAFE AT ALL DRIVING THE VEHICLE. I MADE A REQUEST WITH FORD MOTOR COMPANY FOR A BUY BACK ON MY VEHECLE. AT THAT TIME IT WAS DENIED BECAUSE THERE WAS ONLY ONE RECALL. WELL NOW THERE IS EIGHT AND I REQUEST FOR A SECOND TIME FOR A BUY BACK I REALLY NEED TO RETURN THIS VEHICLE SO THAT I COULD REALLY SPEND A LITTLE MORE MONEY AND GET IN TO A BENZ OR BMW
Steering, Power train, Service brakes, Aug 24, 2015
THE REGENERATIVE BRAKING WILL CUT OUT UNDER SPECIFIC CIRCUMSTANCES AND THE CAR WILL FEEL LIKE IT IS LURCHING FORWARD INSTEAD OF SLOWING DOWN. THE SITUATION IS: BRAKING USING ONLY REGEN BRAKES, NO FRICTION BRAKES; STEADY PEDAL PRESSURE; GOING 15-20 MPH; TURNING THE STEERING WHEEL AT LEAST 90 DEGREES LEFT OR RIGHT; DRIVING ON SMOOTH PAVEMENT. DATA I HAVE LOGGED FROM THE SOBDMC INDICATES THAT THE TRACTION MOTOR BRIEFLY REDUCES ITS NEGATIVE TORQUE WHICH CAUSES THE CAR TO SURGE FORWARD. IN ONE INSTANCE THAT I LOGGED THE NEGATIVE TORQUE SHOWS AROUND 48 FT-LBS AND THEN SUDDENLY DROPS TO ABOUT 8 FT-LBS. THE TRACTION MOTOR THEN GRADUALLY INCREASES TORQUE BACK TO THE APPROPRIATE LEVEL. IN ANOTHER INSTANCE THE NEGATIVE TORQUE SUDDENLY WENT FROM ABOUT 28 FT-LBS TO 8 FT-LBS. THE DROP IN TORQUE OCCURS IN 1/10 OF ONE SECOND PER MY LOGGED DATA. IT TAKES ABOUT 2.5-3.0 SECONDS FOR THE TRACTION MOTOR TO RETURN TO THE APPROPRIATE LEVEL OF NEGATIVE TORQUE TO STOP THE VEHICLE. THIS BEHAVIOR BEGAN OCCURRING RIGHT AFTER OUR VEHICLE WAS SERVICED BY A LOCAL FORD DEALERSHIP. THE WORK DONE BY THE FORD DEALERSHIP INCLUDED REPLACING THE 12V BATTERY & 3 RECALLS: 14S21, 15E03 & 15S14. I BELIEVE THAT THIS SERVICE IS RESPONSIBLE FOR THESE PROBLEMS, AS THIS ISSUE WAS NOT PRESENT BEFORE OUR CAR WENT TO THE DEALERSHIP.
Engine, Aug 23, 2015
I WENT TO AUTONATION FORD IN DELRAY BEACH, FLORIDA FOR A OIL CHANGE AND FORD RECALLS. UPON ARRIVING AT THE DEALERSHIP THE VEHICLE SEEMED FINE. ONCE LEAVING THE FACILITY IT ALSO SEEMED TO BE RUNNING NORMALLY. TWO DAYS LATER THE VEHICLE WAS MAKING UNUSUAL NOISES IN THE ENGINE WHEN ACCELERATING OR BRAKING. I THEN ALERTED THE TECHNICIAN AT THE DEALERSHIP. I TOLD THEM I DID NOT FEEL SECURE DRIVING BACK TO THE DEALERSHIP. THEY DID NOT WANT TO PAY FOR THE TOWING. NEVER THE LESS, I THEN DROVE THE VEHICLE BACK TO THE DEALERSHIP FOR IT TO BE REVIEWED. UPON ARRIVING AT THE DEALERSHIP THEY GAVE ME A RENTAL VEHICLE. THE FOLLOWING DAY THEY REVIEWED THE VEHICLE AND NOTIFIED ME. THE ENGINE BRACKET WAS COMPLETED SHEARED OFF. THIS IS A BRACKET THAT KEEPS THE ENGINE IN PLACE. IT PREVENTS THE ENGINE FROM MOVING IN THE VEHICLE WHEN ACCELERATING OR DECELERATING. THE VEHICLE HAS NEVER BEEN IN A ACCIDENT PRIOR TO THIS INCIDENT NOR THERE AFTER. THERE WAS NO PHYSICAL DAMAGE ON THE OUTSIDE OR UNDERNEATH THE VEHICLE THAT JUSTIFIED THE DAMAGE. IN MY OPINION, THERE WAS SOMETHING OCCURRED AT THE DEALERSHIP. THE MANAGER AT THE DEALERSHIP DISAGREED. HOWEVER, HE DID AGREE THAT THERE WAS NO JUSTIFICATION FOR THE ENGINE BRACKET TO HAVE BEEN SHEERED IN HALF. LATER, THE INSURANCE ADJUSTER ALSO LOOKED AT THE DAMAGE. HE ALSO AGREED THAT THERE WAS NO JUSTIFICATION FOR THE SHEARING OF THE ENGINE BRACKET. HOWEVER, I HAD TO PAY FOR THE MAJORITY OF THE COST OF THE REPAIR. IT STILL DOES NOT MAKE SENSE AS TO WHY THE ENGINE BRACKET WAS SHEARED. THIS VEHICLE HAS NOT BEEN DRIVEN OFF-ROAD, GRAVEL AND/OR DIRT ROADS. THE DRIVING OF THIS VEHICLE IS 80% IN TOWN AND 20% ON HIGHWAY. IN MY OPINION THE PART WAS DEFECTIVE OR THE DAMAGE OCCURRED WHILE I WAS NOT DRIVING THE VEHICLE. THIS NOTIFICATION IS ONLY FOR OTHER FORD FUSION DRIVERS TO BE AWARE OF SUCH AN ISSUE
Structure, Aug 21, 2015
WHILE DRIVING TO THE PARK WITH MY THREE YEAR OLD NEPHEW IN THE CAR THE FRONT PASSENGER DOOR FULLY OPENED WITH OUT BEING TOUCHED. I PULLED OVER AND CAR DOOR WOULD NOT LATCH. I CALLED FOR ASSISTANCE AS I COULD NOT DRIVE THE CAR WITH THE DOOR OPEN. THANKFULLY THERE WAS NO ONE IN THE FRONT PASSENGER SEAT BUT MY NEPHEW WAS RIGHT BEHIND IT AND THIS DEFECT PUT HIS LIFE IN DANGER.