2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Fuel/propulsion system, Jan 6, 2016
I ONLY SEEM TO BE ABLE TO FILL THE 16.5 GALLON TANK WITH 13.5 GALLON'S OF FUEL.
Power train, Jan 6, 2016
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK VIOLENTLY AND LUNGED FORWARD WITHOUT WARNING. THE CONTACT MENTIONED THAT THE TRANSMISSION WOULD SLIP OUT OF GEAR SPORADICALLY AND, ON A SEPARATE OCCASION, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REBUILT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000. UPDATED 04/06/16*LJ UPDATED 04/14/16.*JB
Electrical system, Engine, Jan 3, 2016
I HAVE NOTED THE ELECTRONIC THROTTLE BODY (ETB) MALFUNCTION AFFECTING FORD FUSION 2009-2013 MODELS WITH 2.5/3.0L ENGINES AND THE RELATED NHTSA INVESTIGATION PE 13-003, ALONG WITH FORD'S CUSTOMER SATISFACTION PROGRAM 13N03. I HAVE ALSO NOTED THE POWER LOSS ISSUE DESCRIBED IN ANOTHER 2013 FORD FUSION OWNER'S EXPERIENCE (NHTSA COMPLAINT ID #10810590. BOTH SEEM TO BE RELATED TO THE PROBLEM I AM NOW HAVING WITH MY 2013 FORD FUSION SE, WHICH IS THE ECOBOOST MODEL WITH THE 1.6L TURBO CHARGED ENGINE. AFTER GETTING AN OBD WARNING ALONG WITH ROUGH ENGINE OPERATION AND LOWER-THAN-EXPECTED FUEL EFFICIENCY, THE DEALERSHIP REPLACED THE CANISTER PURGE VALVE AND NOTED THAT THE OIL MINDER WOULD NOT RESET. THAT REPAIR WAS PERFORMED UNDER WARRANTY DURING THANKSGIVING WEEKEND 2015. SOON AFTER, ON DECEMBER 6TH, THE CAR EXPERIENCED POWER LOSS ON TWO OCCASIONS UPON LEAVING PARKING LOTS; IN OTHER WORDS, THE FAILURE OCCURRED AT LOW SPEED WITHIN A MINUTE OF DRIVING AWAY FROM THE PARKING SPACE. THE ENGINE SPUTTERED (RAN ROUGHLY) THEN LOST POWER, WITH NO WARNING LIGHTS APPEARING ON THE INSTRUMENT PANEL. THE SAME PROBLEM OCCURRED AGAIN A FEW DAYS BEFORE CHRISTMAS, WITH THAT OCCURRENCE ALSO TAKING PLACE UPON LEAVING A PARKING LOT. FURTHERMORE, IT HAPPENED AGAIN ON DEC. 29TH AND ON JANUARY 2, 2016, WITH THE LATTER TIME OCCURRING IMMEDIATELY TURNING ONTO NOLENSVILLE ROAD FROM A PARKING LOT. WITH ALL OF THOSE INSTANCES HAPPENING IN NASHVILLE, TN, COLD WEATHER WAS NOT A FACTOR. ENGINE TEMPERATURE WAS NOT AT A FACTOR AS THE CAR'S MOST RECENT FAILURES HAVE OCCURRED WITH THE ENGINE STILL WARM. SINCE THIS PROBLEM BEGAN AFTER THE AFOREMENTIONED CANISTER PURGE VALVE REPLACEMENT, I AM GOING TO HAVE THE DEALERSHIP REVISIT THAT WORK AND DETERMINE THE REASON WHY I AM NOT SEEING A WARNING LIGHT WHEN THIS DANGEROUS SITUATION OCCURS. I WILL ALSO HAVE THE CAR EVALUATED FOR THE AFOREMENTIONED ETB PROBLEM.
Steering, Dec 30, 2015
I PARKED MY 2013 FORD FUSION WITH 52,000 MILES ON IT FOR 3 DAYS IN MY DRIVEWAY AND WHEN I STARTED IT A MESSAGE SAYING POWER STEERING ASSIST FAULT CAME ON AND THERE ISN'T ANY POWER STEERING. I CONTACTED FORD AND THEY SAID THEY WILL LOOK AT IT BUT I HAD TO PAY FOR THE TECH'S TIME, I THEN LOOKED ON THE WEB AND IT SAID THERE WAS A RECALL ON THIS FOR OVER 445K FORD CARS, BUT MY VIN WAS NOT PART OF IT BECAUSE OF WHERE THE CAR WAS MADE. SO I AM CONFUSED, 1 PART OF THE CAR IS RECALLED IF IT WAS PUT IN ONE PLANT, BUT THE SAME PART PUT IN ANOTHER PLANT ISN'T. THEY WERE ALL MADE IN ONE PLANT, SO WHY DOES IT MATTER WHERE IT WAS INSTALLED. THE PART IS DEFECTED, IF I WAS DRIVING DOWN THE ROAD AND THIS HAPPENED, AND HAD AN ACCIDENT, WOULD IT BE MY FAULT BECAUSE THE CAR WAS MADE IN A SAFE FACTORY WHERE THE PART IS NOT BEING RECALLED? SAME PART, SAME PROBLEM, WHY ISN'T THIS BEING RECALLED WITH THE OTHERS.
Steering, Dec 30, 2015
WHILE DRIVING THE CAR IN A COMMERCIAL ARE THE WHEEL STOPPED STEERING. I COULD NOT MOVE THE WHEEL LEFT OR RIGHT AND GOT STUCK IN AN INTERSECTION. A POLICE OFFICER CAME AND SAT WITH ME WHILE WE WAITED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE FORD DEALERSHIP AND WAS LOOKED AT WHEN THEY OPENED AFTER THE WEEKEND. THEY PUT IN A REQUEST TO FORD TO ALLOW THE PIECE TO BE REPLACED UNDER CURRENT RECALLS RELATED TO THE STEERING.APPARENTLY THE RACK AND PINION CAN JUST BREAK AFTER TWO YEARS OF DRIVING. SINCE THE BUMPER TO BUMPER COVERAGE WAS UP THEY SAID IT WOULD HAVE TO BE PAID FOR BY THE CUSTOMER. A CAR SHOULD NOT BE ALLOWED TO FALL APART AFTER 59,000 MILES IF IT IS KEPT IN VERY GOOD CONDITION. IF I HAD BEEN INJURED OR SOMEONE ELSE HAS BEEN, THIS WOULD BE A VERY DIFFERENT CONVERSATION. THE PIECES THEY NEED TO REPLACE AND INCLUDING THE LABOR ROUND UP TO $2,000. *JS
Air bags, Seat belts, Latches/locks/linkages, Dec 29, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVERS AND THE PASSENGERS SIDE DOORS HAD TO BE OPENED AND CLOSED SEVERAL TIMES BEFORE THE DOOR LATCHED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS , SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE....UPDATED 01/25/16 *BF *TR
Steering, Dec 29, 2015
I WAS DRIVING WITH MY KIDS AND OUT OF NOWHERE, I RECEIVED A "POWER STEERING ASSIST FAULT" MESSAGE DISPLAY ACROSS THE DECK AND I COULDN'T STEER. IT TOOK IMMENSE EFFORT TO TURN; AND FORTUNATELY FOR US, IT OCCURRED REALLY CLOSE TO OUR HOUSE BUT ON A MAJOR CITY STREET ON THE WAY HOME. I READ ONLINE THAT THERE ARE TONS OF INCIDENTS WITH THEIR FORD VEHICLE. I READ AN ARTICLE ONLINE THAT FORD RECALLED OVER 450K VEHICLES FOR THIS ISSUE BUT WHEN I LOOKED UP MY VIN ON SAFERCAR.GOV AND THE FORD WEBSITE; THERE ISN'T A RECALL ISSUED FOR IT. THERE SEEM TO BE DRIVERS OUT THERE WHO WERE BOTH MORE OR LESS FORTUNATE THAN I WAS. I WANTED TO FILE A FORMAL COMPLAINT TO SEE IF I CAN GET THIS ISSUE INVESTIGATED.
Steering, Dec 22, 2015
WHILE TRAVELING LONG DISTANCE ON A HIGHWAY WITH 29,000 MILES ON THE CAR I GOT A NOTICE TO SERVICE THE POWER STEERING SYSTEM NOW. UPON TURNING OFF THE VEHICLE AND BACK ON THE POWER STEERING NO LONGER WORKS. THE VEHICLE IS EXCEPTIONALLY HARD TO TURN AND NEAR IMPOSSIBLE TO DRIVE IN AND AROUND NORMAL STORES WITHOUT THE ASSIST. MY WIFE CANNOT STEER THE VEHICLE AT ALL.
Electrical system, Exterior lighting, Interior lighting, Dec 21, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE EXTERIOR AND INTERIOR LIGHTING SHUT OFF. AFTER DRIVING A LITTLE FURTHER, ALL THE LIGHTS ILLUMINATED AGAIN; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE NO FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Latches/locks/linkages, Dec 21, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTUERER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Dec 21, 2015, crash
WE OWN A 2013 FUSION HYBRID AND HAVE EXPERIENCED A VERY SCARY FEELING AS THE VEHICLE ACCELERATES FOR FEW SECONDS BEFORE IT COMES TO A STOP, AFTER APPLYING THE BREAK. FOR THAT PERIOD OF TIME FROM PUTTING ON THE BREAKS TO THE VEHICLE STOPPING, IT FEELS LIKE WE HAVE LOST CONTROL OVER THE CAR. WE HAVE BEEN OBSERVING THIS AT LEAST TWICE A WEEK ON AN AVERAGE. LEFT THE VEHICLE WITH THE DEALER FOR A WEEK LAST YEAR, AND THEY CLAIM THEY COULD NOT OBSERVE THE SAME THING AFTER DRIVING FOR MILES. IT IS HARD TO KNOW IN WHAT SCENARIO THIS THING OCCURS, BUT IS DEFINITELY A SCARY EXPERIENCE.MY HUSBAND GOT INTO AN ACCIDENT A MONTH AGO WHERE TWO CARS IN FRONT OF HIM GOT INVOLVED. HE WAS AT A GOOD DISTANCE AND HE HIT BREAKS, BUT NEXT THING HE KNOWS IS THE AIR BAGS ARE BLOWN AND HIS FUSION HAD A GOOD AMOUNT OF DAMAGE IN THE FRONT. HE DOES NOT KNOW WHAT HAPPENED IN THAT MOMENT, BUT IT MAKES ME THINK AND HOPE THAT IT WAS NOT THE SAME SCENARIO WHERE THE VEHICLE ACCELERATED AND HE LOST CONTROL OVER IT. IT IS UNFORTUNATE FOR ME TO SAY THIS, BUT I WORK FOR FORD THROUGH ONE OF THE VENDOR COMPANIES AND STILL CAN'T HELP WITH THIS SITUATION. WE DID WHAT WE COULD BY TALKING TO THE CUSTOMER SERVICE AND THE DEALER, BUT COULD NOT GET ANY ANSWERS. I AM HOPING THAT MORE PEOPLE WHO ARE FACING THIS ISSUE WILL WRITE HERE AND THEY WOULD INVESTIGATE THIS ISSUE. IT IS A SAD EXPERIENCE, AND HAVE TO LIVE WITH THIS SCARY THOUGHT AND HOPING NO ONE GETS HURT.
Electrical system, Dec 18, 2015
RETURNED HOME FROM AN HOUR TRIP AND PULLED INTO MY DRIVEWAY. TURNED OFF THE CAR, WENT INSIDE, CAME OUT 30 MINS LATER, ATTEMPTED TO START THE CAR AND DEAD SILENCE. RADIO AND ALL OTHER ELECTRICAL COMPONENTS WERE STILL WORKING. CHECKED THE ODB WITH AN ODB READER AND NO CODES. CALLED AAA WHO CAME OUT AND TESTED THE BATTERY AND FOUND IT FULLY CHARGED AND WORKING. THEY THEN CHECKED SEVERAL FUSES AND ALL WORKED FINE. AS A LAST RESORT, HE COMPLETELY PULLED AND DISINFECTED THE BATTERY, WAITED 2-3 MINUTES RECONNECTED IT, WAITED ANOTHER 2-3 MINUTES AND THEN THE CAR STARTED. HE FELT IT HAD SOMETHING TO DO WITH THE UNIT-THEFT SHUTTING DOWN THE CAR PREVENTING THE KEY TO TURN. CALLED FORD AND THEY NEVER HEARD OF IT. WENT ONLINE AND FOUND A NUMBER OF ISSUES RELATING TO FORD VEHICLES, NEWER, AS IN 2010 AND NEWER THAT ENCOUNTER THIS ISSUE AND/OR A GROUND ISSUE DUE TO PAINTING ON THE GROUND AREA. CONCERN IS, THIS TIME IT SHUT DOWN IN MY DRIVEWAY, WHAT WOULD HAPPEN IF IT SHUTDOWN WHILE BEING DRIVEN?
Engine, Dec 15, 2015
SUDDEN POWER LOSS, MY WIFE WAS DRIVING HER 2013 FUSION CHANGING FREEWAYS AND THE CAR LOST POWER, SLOWED TO A CRAWL, NO ACCELERATION. VERY DANGEROUS. HAD IT TOWED TO THE DEALER. THEY SAID THEY COULDN'T FIND A PROBLEM, MY WIFE TOLD THEM THEY BETTER FIND THE PROBLEM, SHE WAS SCARED TO DRIVE IT. THEY KEPT IT A LITTLE LONGER SAID THEY CHANGED OUT SOME MODULE BUT INSISTED NOTHING WAS SHOWING BAD. SO SHE PICKED IT UP AND ABOUT A WEEK LATER SHE WAS GOING DOWN THE FREEWAY AND HER WAZE APP TOLD HER TO GET OFF THE FREEWAY THERE WAS AN ACCIDENT UP AHEAD, SO AS SHE IS GETTING OFF THE CAR DID THE SAME THING, SUDDEN POWER LOSS. THIS TIME SHE WAS OFF CRENSHAW IN LA, NOT A GOOD PART OF CALI. SHE WAS MORE FRIGHTENED THAT TIME. WE HAD IT TOWED TO A DIFFERENT FORD DEALER. SAME THING THEY SAID THEY DROVE THE CAR 312 MILES AND NO ISSUE. I TOLD THEM I AM NOT PICKING UP THE CAR. I CALLED FORD THEY OPENED A CASE WHICH REALLY MEANS NOTHING. NO ONE THIS WHOLE TIME HAS MENTIONED THE THOUSANDS OF OWNERSR HAVING THE SAME ISSUE. SO NOW I HAVE LEFT THE SERVICE MGR A MSG THAT I FOUND OUT ABOUT THE ETB AND I WANT IT REPLACED. WE WILL SEE IF THEY COVER IT. SUPPOSEDLY THERE IS A FIX ORDER AND THE WARRANTY IS 10 YEARS AND 130K ON THE THROTTLE BODY. WE SHALL SEE. THIS PROBLEM WILL KILL SOMEONE IT'S JUST A MATTER OF TIME. IMAGINE MAKING A LEFT TURN AND A SEMI IS COMING, AND YOUR CAR DIES.
Air bags, Dec 10, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. THE CONTACT INDICATED THAT A CRASH HAD NOT OCCURRED AND THE CAUSE OF THE DEPLOYMENT WAS UNKNOWN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 25,000.
Air bags, Dec 8, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE PASSENGER SIDE AIR BAG INADVERTENTLY DEPLOYED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.
Engine, Dec 4, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Fuel/propulsion system, Dec 2, 2015
FORD ELECTRONIC THROTTLE BODY PROBLEMS...WHILE I WAS DRIVE BACK FROM PHILADELPHIA ON SATURDAY NIGHT, MY CAR BEGAN TO HAVE MECHANICAL PROBLEMS. WHILE GOING UP A HILL ON I95 AFTER CROSSING THE LONG BRIDGE, I EXPERIENCED DRASTICALLY REDUCE SPEED. EVEN WHEN PRESSING ON THE GAS, NOTHING HAPPEN. THERE WAS NO WARNING LIGHTS SO I IMMEDIATELY PUT ON MY HAZARD LIGHT BUT THE CARS WERE COMING UP ON ME FAST AND SWERVING TO AVOID HITTING ME. WITH MY FOOT ON THE GAS PEDAL TO THE FLOOR, I WAS ONLY ABLE TO MAINTAIN A SPEED OF 40 MPH. I WAS ABLE TO MAKE IT UP THE HILL AND BY STAYING IN THE SLOW LANE. ONCE I GOT TO A STOPPING PLACE, I PULLED OVER AND SHUT THE VEHICLE OFF. I WAIT A LITTLE WHILE THEN TURNED THE VEHICLE BACK ON. IT STUDDAR BUT STARTED AND THEN THE CHECK ENGINE LIGHT CAME ON. I USE THE CARS INTERNAL ENGINE CHECK WHICH SHOWED NOT PROBLEMS SO I CONTINUE UNTIL I MADE IT BACK TO MY HOME. THE NEXT DAY THE ENGINE LIGHT WAS ON AND IT WOULD NOT START. I TOOK IT TO THE FORD DEALERSHIP WHO DIAGNOSTICS SAID IT WAS THE ELECTRONIC THROTTLE BODY. I RESEARCHED AND FOUND THIS IS A DEFECTIVE PART IN MY MODEL YEAR. THERE IS A CUSTOMER SATISFACTION PROGRAM TO ADDRESS THIS ISSUE BUT FORD IS SAYING MY CAR IS INELIGIBLE. THE PROGRAM ADDRESS CAR FROM 2009 TO 2013. REF: WWW.FORDPROBLEMS.COM/TRENDS/ELECTRONIC-THROTTLE-BODY/
Exterior lighting, Dec 2, 2015
THE MECHANISM THAT CANCELS THE TURN SIGNAL AFTER COMPLETING THE TURN IS MALFUNCTIONING. INTERMITTENTLY THE TURN SIGNAL WILL CANCEL PREMATURELY, POTENTIALLY CAUSING THE DRIVER TO TURN INTO THE PATH OF AN ONCOMING VEHICLE WHICH THINKS THE DRIVER IS NOT TUNING, BECAUSE THE TURN SIGNAL IS NOT FLASHING. THE CONDITION SOMETIMES APPEARS AFTER APPLYING ONLY VERY SLIGHT INPUT TO THE STEERING WHEEL, OR APPLYING NO INPUT AT ALL, WHILE STOPPED AT A TRAFFIC SIGNAL FOR INSTANCE.
Fuel/propulsion system, Nov 28, 2015
THE 2013 FORD FUSION SE WITH THE 1.6 AND 2.0 ECOBOOST ENGINES IS SUPPOSED TO HAVE A 16.5 GALLON FUEL TANK CAPACITY YET I'M ONLY ABLE TO GET 13.13 GALLONS INTO THE TANK AFTER DRIVING 10 MILE PASSED THE "DISTANCE TO EMPTY" WHICH DISPLAYED 0 ON THE DASH PLEASE HAVE PATIENCE TO CHECK THIS WEBSITE OUT: HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/ MULTIPLE OWNERS ARE COMPLAINING
Power train, Structure, Wheels, Engine, Nov 23, 2015, crash
(TAKATA RECALL) I HEREBY STATE THAT I WAS IN A MOTOR VEHICLE ACCIDENT WITH THIS VEHICLE WITH NO FAULT OF MY OWN. AT THE TIME OF THE ACCIDENT 03/15/2014 THIS VEHICLE SHOULD HAVE BEEN TOTALED OUT BUT WAS NOT DONE SO.THE AIRBAGS DID NOT DEPLOY WITH THE WAY AND THE IMPACT THAT I WAS HIT BY OTHER PARTY. I THAN TOOK THIS VEHICLE NUMEROUS OF TIMES TO HASTING FORD IN GREENVILLE NC WHERE THEY WAS SUPPOSE TO HAVE RESEARCHED AND PROPERLY CHECKED AND FIXED EVERYTHING DETAILED. I AM YET TO THIS DAY STILL HAVING PROBLEMS WITH THIS VEHICLE SHIFTING GEARS CAUSED BY ACCIDENT,BODY IS COMING APART, CAMARA IS NOT WORKING AND I AM STILL SUFFERING FROM THE BODILY INJURIES OF MY HIP BEING SHIFTED FROM ACCIDENT. I AM SEEKING LEGAL ATTORNEYS AT THIS TIME DUE TO I FEEL THAT FORD COULD HAVE TAKEN BETTER CARE AND REPLACED THIS VEHICLE KNOWINGLY THAT THIS VEHICLE IS NOT SAFE TO ME THE CUSTOM. AT THIS POINT I DO FEEL THAT FORD SHOULD BE RESPONSIBLE FOR ANY SUFFERING AND VEHICLE EXPERIENCE THAT I AM ENDURING AT THIS TIME. I WOULD LIKE TO SAY THANK YOU FOR YOUR MORAL SUPPORT. I WAS TRAVELING DOWN THE MAIN HIGHWAY WHEN ANOTHER VEHICLE CAME FROM A SIDE ROAD DRIVING 60 MPH WITHOUT BREAKING SPEED CRASHING INTO MY 2013 FORD FUSION.THE ACCIDENT OCCURRED IN WAKE COUNTY NC. AROUND 12:45 P.M. *TR
Latches/locks/linkages, Nov 23, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN MOTION, THE DRIVER SIDE DOOR LATCH FRACTURED WITHOUT WARNING. AS A RESULT, THE CONTACT EXITED THE VEHICLE WITH NO SECURITY OTHER THAN THE SEAT BELT. THE VEHICLE WAS REPAIRED BY THE DEALER, BUT THE FAILURE RECURRED. THE VEHICLE WAS TO BE TAKEN BACK TO THE DEALER FOR DIAGNOSIS AND REPAIR. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) AND THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ALSO UNABLE TO DETERMINE WHEN THE PART WOULD BE SENT TO THE DEALERS FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. PARTS DISTRIBUTION DISCONNECT.
Structure, Latches/locks/linkages, Nov 23, 2015
THE DRIVERS DOOR FLEW OPEN WHILE I WAS DRIVING. THE DOOR WOULD NOT LATCH AFTER IT OPENED ON ITS OWN. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME ON THIS VEHICLE, YET MY CAR IS NOT INCLUDED IN THE RECALL FOR THIS PROBLEM NHTSA CAMPAIGN NUMBER: 15V246000. THE REASON FOR THIS IS THE RECALL IS FOR VEHICLES MADE UP UNTIL 5-31-13, AND MY DOOR STICKER READS 6-13. MY VEHICLE IS OBVIOUSLY STILL AFFECTED BY THE ISSUE AND IN FACT MY ORIGINAL WINDOW STICKER IS DATED 5-29-13 AND SHOULD BE INCLUDED IN THE RECALL. I DO NOT FEEL THE VEHICLE IS RELIABLE OR SAFE TO DRIVE....UPDATED 03-10-16 *BF UPDATED 04/25/18 *JB *TR
Exterior lighting, Nov 11, 2015
WHETHER MOVING OR STATIONARY, THE VEHICLE TURN SIGNAL WILL INTERMITTENTLY TURN OFF AFTER 1 OR 2 BLINKS BEFORE THE STEERING WHEEL IS MOVED. THIS SEEMS TO BE A RANDOM BUT DANGEROUS PROBLEM IN TRAFFIC. DEALER CLAIMS NOT TO BE ABLE TO REPLICATE THIS PROBLEM BUT THE MANUFACTURER HAS MODIFIED THE TURN SIGNAL MECHANISM IN LATER MODEL YEARS
Seats, Nov 9, 2015
DRIVER SEAT RATTLE DURING ACCELERATING AND BRAKING, THE NOISE IS KIND LOUD, AND VERY NOTICEABLE. THE CAR HAS ALREADY DONE THE FRONT SEAT RECALL.
Engine, Nov 5, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE OVERHEATED AND LEAKED FLUID INTO THE WIRES CAUSING THE VEHICLE TO SHUT OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.