2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Structure, Jul 10, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE FRONT DRIVER SIDE DOOR OPENED AFTER THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Steering, Air bags, Seat belts, Jul 8, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 15V250000 (STEERING); HOWEVER, THE MECHANIC NOTICED THAT THE STEERING GEAR MOTOR ATTACHMENT BOLTS WERE MISSING. THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES, LOCKS, LINKAGES); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,800.
Steering, Jul 6, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THERE WAS AN INTERNAL FAULT WITH THE POWER STEERING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Power train, Jun 30, 2015
WE JUST BOUGHT THIS CAR 3 MONTHS AGO. 4 TIMES WITHIN THE LAST MONTH THE CAR SHIFTED INTO NEUTRAL WHILE EITHER ON THE HIGHWAY OR GOING UP HILLS. ONCE IT SHIFTS INTO NEUTRAL THE ONLY THING WE CAN DO IS COAST TO A SAFE STOP, SHUT THE CAR OFF, AND WAIT A WHILE TO RESTART IT. THIS IS A VERY DANGEROUS SITUATION WHEN YOU ARE GOING 70 + MPH ON THE HIGHWAY. THE TRANSMISSION PROBLEMS THAT FORD VEHICLES ARE HAVING ALSO INCLUDES THE FUSION NOT JUST THE FOCUS AND FIESTA.
Steering, Jun 29, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Electrical system, Exterior lighting, Jun 25, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE HESITATED AND LOST POWER. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS, GAUGES, AND METERS ON THE INSTRUMENT CLUSTER FAILED TO FUNCTION. IN ADDITION, THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS WERE ACTIVATED BUT WERE DIM. AS A RESULT, THE CONTACT'S VISIBILITY WAS DIMINISHED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH, TRANSMISSION, AND THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Air bags, Seat belts, Jun 22, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Seat belts, Jun 19, 2015
I FOLDED THE BACK SEAT DOWN AND WHEN I WENT TO PUT IT UP THE SEAT BELT FOR THE MIDDLE PASSENGER IN THE BACK SEAT LOCKED AND I COULD NOT GET THE SEAT TO COME UP. I WENT TO THE FORD DEALERSHIP AND THEY CUT THE BELT AND SAID THEY WOULD ORDER ANOTHER BELT. WHILE THEY WERE CUTTING THE BELT THE COMMENT WAS MADE THIS IS THE 5TH OR 6TH CAR WE HAVE COME IN WITH THIS PROBLEM. I STARTED TO THINK THIS IS ONE DEALERSHIP, HOW MANY MORE CARS OWNERS HAVE HAD THIS HAPPEN TO THEM. I THINK THIS IS A REAL SAFETY ISSUE.
Air bags, Seat belts, Jun 16, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15
Latches/locks/linkages, Jun 16, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED AND CAUSED THE DOOR TO INADVERTENTLY OPEN. THE DEALER STATED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE OCCURRED WITH THE REAR PASSENGER DOOR. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE REAR PASSENGER DOOR OPENED WHERE A CHILD WAS SEATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE LATCH WAS REPLACED WITH PART NUMBER BE82-5426413-D. THE FAILURE RECURRED MULTIPLE TIMES WITH A CHILD SEATED NEAR THE FAILED DOOR. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER:15V246000(LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE PART WHICH WAS USED TO REPAIR THE VEHICLE BEFORE WOULD BE USED AGAIN FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,083.
Power train, Jun 11, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE GEAR WAS PLACED INTO REVERSE, THE ELECTRONIC REAR SCREEN INDICATED THAT THE VEHICLE WAS REVERSING; HOWEVER, THE VEHICLE MOVED FORWARD INSTEAD. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 6,000. UPDATED 8/18/15*CN UPDATED 10/19/2017*CN
Latches/locks/linkages, Jun 11, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 AND 14V597000 (AIR BAGS, SEAT BELT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S DOOR OPENED WHILE DRIVING AT AN UNKNOWN SPEED. THE FAILURE MILEAGE WAS 18,005. UPDATED 8/19/15*CN THE VEHICLE WAS REPAIRED. UPDATED 9/30/2015*JS
Air bags, Seat belts, Latches/locks/linkages, Jun 11, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000, 15V246000 (AIR BAGS, SEAT BELTS, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO REMEDY THE DEFECT WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Other or unspecified, Equipment adaptive/mobility, Jun 8, 2015
MY PASSENGER FRONT DOOR WOULDN'T SHUT, IN THE RAIN, AT THE STORE, I HAD TO LEAVE IT OPEN AND UNLOCKED AND HAVE MY HUSBAND PHYSICALLY HAD TO HOLD THE DOOR SHUT. AFTER SLAMMING IT PROBABLY OVER 100 TIMES, WE GOT IT SHUT, WE HAVE THE SEAT BELT HOLDING IT SHUT. THIS IS A HUGE CONCERN FOR ME, I HAVE A 2 YEAR OLD AND 1 YEAR OLD WHAT IF THIS HAPPENED TO THEIR DOOR AND NO ONE COULD HAVE HELD THE DOOR SHUT GOING DOWN THE ROAD, OR A GUST OF WIND WOULD HAVE HAPPENED, ETC. WTF????????
Other or unspecified, Jun 2, 2015
DRIVING INTO WORK IN THE MORNING ON A 3 LANE BUSY ROAD, THE "STOP SAFELY NOW" ALERT CAME ON AND THE CAR STALLED. IT CAME TO A COMPLETE STOP WHILE I WAS IN THE MIDDLE LANE OF THE ROAD WITH CARS RUSHING AROUND ME TO BE ON THEIR WAY. I HAD TO GET OUT OF THE CAR AND, WITH THE HELP OF SOME GOOD SAMARITANS, PUSH IT TO SAFETY ACROSS 4 LANES OF TRAFFIC INTO A COMMERCIAL PARKING LOT. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO THE DEALERSHIP WHERE IT WAS HELD FOR 7 DAYS AND THEY TOLD ME IT "JUST STARTED WORKING OVER THE WEEKEND AND WE DON'T KNOW WHY IT FAILED BECAUSE THERE WEREN'T ANY ERROR CODES TO READ". HERE IS THE REPORT FROM THE DEALERSHIP: "TOWED IN WRENCH LIGHT CAME ON AND STOP SAFELY LIGHT CAME ON ALSO CAUSED BY NO CRANK, NO START. SELF TEST, 20 DTC S. CLEARED DTC S. STARTED OK AFTER DTC S CLEARED. ROAD TESTED & RETESTED, DTC S DID NOT RETURN. NEEDS TO BE DRIVEN MORE." I HAVE PLAYED PHONE TAG WITH THE FORD CUSTOMER REP FOR WEEKS NOW AND I HAVE GROWN IRRITATED. I DO NOT HAVE ANY TRUST IN THIS CAR TO RELIABLY KEEP MYSELF, MY WIFE AND NEWBORN CHILD SAFE. WE FEEL HELPLESS AT THIS POINT BECAUSE THERE DOESN'T SEEM TO BE ANY CONCERN OR REASSURANCE SHOWN ON FORD'S BEHALF AND WE'RE STUCK IN A CAR THAT WE OWE MORE THAN ITS WORTH. THE MONEY WOULD FEEL MORE WELL SPENT HAD THERE HAVE BEEN SOME EFFORT SHOWN BY FORD TO MAKE IT RIGHT AND REBUILD OUR TRUST IN THEIR PRODUCT. HOWEVER, THIS HAS NOT BEEN THE CASE AND IT LOOKS LIKE WE'RE ON OUR OWN TO JUST DEAL WITH THIS MAJOR SAFETY ISSUE AS IT COMES UP OR DROWN OURSELVES IN NEGATIVE EQUITY BY TRADING IT IN FOR A CAR THAT WE CAN TRUST. THIS CAR IS A SAFETY RISK TO MYSELF, MY FAMILY AND THE GENERAL PUBLIC.
Power train, Engine, May 28, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO VIOLENTLY VIBRATE AND THEN STALLED. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED AND THE MOTOR MOUNTS WERE REPLACED. IN ADDITION, WHILE IDLING, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ROLLED UNINTENTIONALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,900.
Electrical system, Air bags, Other or unspecified, May 21, 2015
AFTER PURCHASE OF FORD FUSION 2013 FROM NORTHAMPTON FORD NORTHAMPTON, MA 01060 FOR SEVERAL MONTHS AIR BAG LIGHT WOULD COME ON AND GO OFF AT DIFFERENT SPEEDS INCLUDING THE ALARM BELL EVEN ON HIGHWAY. THEY FINALLY TOOK IT IN AND SAID IT WAS A ELECTRICAL HOUSING UNDER SEAT. I NO LONGER TRUST THIS CAR BECAUSE THE NUMBER OF RECALLS ANS REPORTED TROUBLES ABOUT MAKE AND MODEL, MAINLY AIR BAG. WHEN I CALLED DEALERSHIP REPAIR CENTER THEY WERE RUDE AND CONTINUE TO STATE DO NOT HAVE PARTS TO FIX RECALLS. I FEEL FORD OR THE DEALERSHIP SHOULD BUY MY CAR BACK FOR WHAT I OWE, IT IS A LEMON. I NO LONGER TRUST THE PRODUCT TO HAVE MY SON DRIVE IT.
Service brakes, May 4, 2015
CAR SURGES WHILE TURNING AS IF IT HIT A PATCH OF ICE, REGARDLESS OF SPEED, BUT ONLY WHEN REGENERATIVE BRAKES ARE APPLIED. HAPPENS IN BOTH DIRECTIONS AND IS CONSISTENTLY REPRODUCED, MORE NOTICEABLE WITH HIGHER SPEEDS. REGENERATIVE BRAKING IS ALSO INCONSISTENT, AT TIMES IT WILL NOT PROPERLY SLOW THE CAR DOWN. AS MORE PRESSURE IS APPLIED, THE CAR IS NOT SLOWING AS EXPECTED, AND HAS GONE INTO INTERSECTIONS AS THE TRANSITION FROM REGEN BRAKING TO HYDRAULICS DOES NOT OCCUR QUICK ENOUGH, AND FEELS LIKE BRAKES ARE FADING. DEALER AND FORD HAS LOOKED AT THE CAR AND SAID NO TROUBLE CODES, NOTHING WRONG WITH THE CAR. THIS COULD LEAD TO AN ACCIDENT AS IT IS NEVER KNOWN IF THE CAR WILL SLOW DOWN USING THE REGENERATIVE BRAKES OR NOT UNTIL THEY ARE APPLIED. I DO NOT FEEL FORD IS TAKING THIS SERIOUS ENOUGH, AND REFUSES TO SPEND TIME TO DIAGNOSE. *TR
Air bags, Latches/locks/linkages, Seats, Apr 30, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V579000 (AIR BAGS, SEATS) IN JANUARY OF 2015; HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/21/15*CN THE CONSUMER RECEIVED ANOTHER RECALL REGARDING PAWL SPRING TAB INSIDE THE DOOR LATCHES. UPDATED 08/04/15*JB
Steering, Apr 30, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT A VERY SLOW SPEED THE STEERING COMPLETELY FAILED AND THE DRIVER HAD NO ABILITY TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT TWO OUT OF THREE BOLTS IN THE STEERING GEAR MOTOR ASSEMBLY FRACTURED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,981.
Air bags, Apr 29, 2015
I RECEIVED A LETTER IN NOVEMBER 2014 STATING THAT THERE WAS A RECALL ON MY 2013 FORD FUSION. SAFETY RECALL NOTICE 14S21 / NHTSA RECALL 14V-597. IT STATES THAT ON MY VEHICLE, THE RESTRAINTS CONTROL MODULE MAY DEVELOP A SHORT CIRCUIT OVER TIME. IF THIS OCCURS, THE AIRBAG WARNING INDICATOR LAMP WILL ILLUMINATE IN THE INSTRUMENT CLUSTER AND THE DEPLOYABLE RESTRAINT SYSTEMS (FOR EXAMPLE: AIRBAGS AN SIDE AIRBAG CURTAINS) MAY NOT FUNCTION AS INTENDED IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY. A SHORT CIRCUIT MAY ALSO AFFECT THE FUNCTION OF OTHER SYSTEMS THAT USE DATA FROM THE RESTRAINTS CONTROL MODULE, INCLUDING STABILITY CONTROL. I HAVE ATTEMPTED TO CONTACT MY DEALERSHIP SEVERAL TIMES IN AN ATTEMPT TO GET MY VEHICLE REPAIRED IN A REASONABLE TIME FRAME. HOWEVER, THE DEALERSHIP STILL SAYS THAT THEY DO NOT HAVE ANY PARTS FROM THE MANUFACTURER AND WILL NOT RECEIVE ANY PARTS UNTIL AROUND NOVEMBER OR DECEMBER WHICH WOULD THEN BE A FULL YEAR FROM THE DATE OF THE ORIGINAL NOTICE. I HAVE TWO SMALL CHILDREN AND AM CONCERNED FOR THEIR SAFETY IN THE CAR AND AM UNSURE OF HOW TO GO ABOUT GETTING THIS REPAIRED IN A TIMELY MANNER. THANKS FOR YOUR HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure, Equipment adaptive/mobility, Apr 23, 2015
MY DASH DOOR INDICATOR LIGHT CAME ON AND AFTER CHECKING THE DOORS FOUND THE PASSENGER REAR DOOR HAD OPENED AND WOULD NOT CLOSE. AFTER TRYING SEVERAL TIMES TO CLOSE THE DOOR NO LUCK IT WOULD JUST SWING BACK AT ME. I HAVE EMAILED FORD TO GET INFO ON THIS PROBLEM BUT NO RESPONSE BACK. *TR
Structure, Apr 22, 2015
THE PASSENGER SIDE DOOR LATCH HAS STOPPED WORKING. THE DOOR CAN CLOSE BUT WILL NOT LATCH. TRIED LOCKING AND UNLOCKING, BUT LATCH STILL DOES NOT WORK. *TR
Latches/locks/linkages, Apr 22, 2015
MY PASSENGER DOORS BOTH WOULD NOT LATCH AND CAME OPEN AFTER LEAVING A PARKING SPACE...UPDATED 05/07/15 *BF UPDATED 9/16/2015 *JS
Steering, Apr 21, 2015
I WAS BACKING OUT OF MY GARAGE AT HOME AND AS SOON AS I PUT THE CAR IN DRIVE AND STARTED TO TURN THE WHEEL, I HEARD A LOUD CLUNK. THE STEERING WHEEL LOCKED AND THE CAR WOULD NOT STEER. IT WAS COMPLETELY LOCKED. WHEN I TRIED TO FORCE THE WHEEL I HEARD A MASSIVE GRINDING SOUND BUT THE CAR STILL WOULDN'T STEER. I CALLED ROADSIDE ASSISTANCE AND THEY FLAT-BEDDED THE CAR TO MY LOCAL FORD DEALER. MY CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS BEEN DRIVEN RESPONSIVELY. I CAN'T BELIEVE THE STEERING WOULD BREAK LIKE THIS. THANK GOODNESS I WASN'T DRIVING DOWN THE ROAD AS AN ACCIDENT SURELY WOULD HAVE OCCURRED. THE BROKEN STEERING RACK HAS BEEN ON ORDER FOR A MONTH NOW. I'M GETTING THE RUN-AROUND FROM THE FORD REPRESENTATIVE. I'M EXTRA CONCERNED BECAUSE MY WIFE DRIVES THE EXACT SAME CAR. I'D LIKE TO KNOW WHAT EXACTLY HAPPENED AND ONCE ITS "FIXED" HOW CAN I BE ASSURED IT WON'T HAPPEN AGAIN. AS OF TODAY, I STILL HAVE NOT GOTTEN THE CAR BACK FROM THE DEALERSHIP. PLEASE NOTE THAT WHEN YOU CHECK MY VIN # IT IS REGISTERED IN MY COMPANY'S NAME AUTOMATIC MUSIC & VENDING. *TR