2013 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,956 owner complaints filed for this model year. This is the 4th highest complaint count among 15 Fusion model years with reports.
Of the 2013 reports, 65 involved a crash and 95 involved a fire. 55 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
SteeringMay 31, 2013
Ford is recalling certain model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly.
This could result in impaired steering, including the loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall began on June 17, 2013. Ford's recall number is 13S06. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V232000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Engine and engine coolingDec 3, 2012
This is an update to a recently announced recall. Ford is recalling certain model year 2013 Escape vehicles manufactured from October 5, 2011, through November 26, 2012, equipped with 1.6L engines, as well as certain model year 2013 Fusion vehicles manufactured from February 3, 2012, through November 29, 2012, equipped with 1.6L engines. Coolant system leaks may cause the engines to overheat and leak flammable engine fluids.
If flammable engine fluids come in contact with the vehicles hot exhaust system, a vehicle fire could occur.
Ford will notify owners, and dealers will inspect the engine for coolant system leaks and reprogram the vehicles powertrain control module and instrument cluster with an updated calibration and overheat strategy software. There will be no charge to owners for this service. Owners were recently notified to contact dealers to arrange for alternative transportation as Ford developed a remedy. Owners will be shortly receiving notifications to contact Ford dealers to schedule the free remedy repair. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V551000 on NHTSA.gov
Exterior lighting, headlightsNov 30, 2012
Ford is recalling certain model year 2013 Fusion vehicles, manufactured from February 3, 2012, through October 20, 2012, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The affected vehicles may not have had the low beam headlamp projector coating properly cured during its manufacturing process.
An improperly cured projector coating will become hazy through operation, over time, reducing the brightness of the low-beam lamp. This may decrease driver visibility and increase the risk of a vehicle crash.
Ford will notify owners, and dealers will replace the headlamp assembly. The recall began on December 18, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 12V553000 on NHTSA.gov
Representative owner complaints
1,956 reports, newest first.
Electronic stability control (ESC), Jan 14, 2015, crash
ABOUT 2WKS A GO I NOTICED THE FOLLOWING MESSAGES ON DASHBOARD.... 1- SERVICE ADVANCE TRAC (ON RIGHT SIDE OF SPEEDOMETER, THERE WERE TWO VEHICLE ON A TRAC ICONS) 2- HILL ASSIST NOT AVAILABLE. 3- ABS LIGHT STAYED ON WHILE DRIVING. ALL THE ABOVE WARNING MESSAGES CAME ON EVERY TIME I STARTED THE CAR AND HAD TO HIT THE OK BUTTON SEVERAL TIMES TO MAKE THE HILL ASSIST MESSAGE GO AWAY, BUT ABS AND SERVICE ADVANCE TRAC REMAINED ON WHILE DRIVING. TWO DAYS AGO, WHILE DRIVING TO WORK, I NOTICE THE CAR STARTED TURNING DIAGONAL AND SLIDING FORWARD TOWARDS ON COMING LANE ON THE LEFT, I MANAGED TO BRING MY CAR BACK OVER TO MY LANE AND THIS IS WHEN I NOTICE IT PICKED UP A LITTLE BIT MORE SPEED, KEPT ON SLIDING AT AN ANGLE, BY THIS TIME THE CAR IS NOW PERPENDICULAR TO THE ROAD, SLIDING FORWARD AT THE SAME TIME HEADING TOWARDS THE DITCH ON THE RIGHT, MY CAR KEPT SLIDING WITHOUT ANY SENSE OF TRACTION, FELL ON ITS LEFT SIDE AND KEPT ON GOING AND LANDED IN THE EMBANKMENT IN THE SNOW ON ITS LEFT SIDE. IT DID SNOW THE WEEK BEFORE AND THE ROADS WERE PLOWED, I HAVE DRIVEN THIS ROAD MANY TIMES IN THE SNOW (AT TIMES WITHOUT BEING PLOWED) WITHOUT ANY ISSUES LISTED ABOVE AND I ALSO KNOW HOW THE CAR IS SUPPOSE TO FEEL WHEN TRACTION IS WORKING AND I DID NOT FEEL THAT. THIS IS MY FIRST TIME HAVING THIS PROBLEM AND HAVING THIS TYPE OF ACCIDENT. THANK GOD, I WAS NOT HURT AND WAS ABLE TO CLIMB OUT OF THE CAR THROUGH THE PASSENGER DOOR IN 10DEGREE WEATHER WHILE THE CAR WAS STANDING ON ITS LEFT SIDE. I DID NOTIFY THE DEALER WHEN THE WARNINGS INITIALLY CAME ON AND WAS TO BRING IT IN LAST THURSDAY, BUT UNFORTUNATELY I DID NOT GET OUT OF WORK IN TIME AND DEALER HAD CLOSED. I CALLED THEM THE NEXT DAY AND SERVICE PERSON ASSURED ME IT WAS OK TO DRIVE IT UNTIL I BROUGHT IT IN. THE DEALER SERVICE DEPT WERE VERY HELPFUL AND PROVIDED ME WITH RENTAL CAR UNTIL CAR IS FIXED. I HAVE PICS IF NEEDED. *TR
Exterior lighting, Jan 5, 2015
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY CAUSING THE CONTACT TO USE THE HIGH BEAMS TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 12V553000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Vehicle speed control, Dec 30, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Steering, Service brakes, Engine, Dec 30, 2014
THIS IS A CASE OF MULTIPLE INCIDENTS, FIRST INCIDENT WITH SIGNIFICANT ISSUE WAS ON 12/11/2014. AS I WAS PULLING OUT OF MY DRIVEWAY AND REVERSING ACROSS TWO LANES OF TRAFFIC, MY CAR TURNED OFF AND SAID "PRESS BRAKE TO START" (I HAVE THE PUSH-START-IGNITION). THE CAR TURNED OFF AS I WAS REVERING ACROSS THE STREET, I HAD TO PUT THE CAR IN PARK IN ORDER TO RESTART THE CAR. I RESTARTED THE CAR AND DROVE IT TO THE DEALERSHIP, WHICH THEY HAVE NEVER HEARD OF THIS ISSUE AND SAID THEY COULD NOT GET ME IN FOR AN APPOINTMENT UNTIL 12/15. ON 12/14/2014, AS I WAS DRIVING DOWN THE ROAD AT ~25MPH, MY CAR STARTED TO ACT LIKE IT WAS GOING TO QUIT, BEFORE I COULD PULL OFF TO THE SIDE OF THE ROAD, THE CAR TURNED OFF AND SAID "PRESS BRAKE TO START" I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD, AS I DID I PUT THE CAR IN PARK AND TRIED TO RESTART THE CAR AND IT JUST KEPT ROLLING OVER AND I HAD TO PUSH THE START BUTTON TO GET IT TO STOP, AS I DID, THE BRAKES AND STEERING WHEEL LOCKED AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE CAR FOR 3 DAYS, COULD NOT FIND AN ISSUE. I FILED A COMPLAINT WITH FORD AND THEY HAVE CLOSED MY CASE SAYING THERE IS NOT AN ISSUE. IT IS NOW AT A 2ND DEALERSHIP WHERE THEY CAN NOT FIND AN ISSUE. I HAVE BEEN TOLD BY FORD TO CONTINUE DRIVING MY CAR UNTIL THE ISSUE HAPPENS AGAIN, WHICH IS A MAJOR CONCERN FOR MY PERSONAL AND OTHERS SAFETY AS I AM DRIVING DOWN THE ROAD. WHEN THE CAR QUITS, I HAVE HARDLY ANY CONTROL OVER THE VEHICLE AND LUCKILY I HAVE BEEN GOING AT SLOW PACE, BUT I DO NOT FEEL SAFE DRIVING THIS CAR AND FEEL LIKE FORD HAS GIVEN UP ON ME. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I'VE HAD IT WITH 9 RECALLS AND NOW THIS ISSUE, I AM CONCERNED THAT I AM NOT THE ONLY PERSON HAVING THIS ISSUE AND WOULD LIKE TO HAVE THE PROBLEM ADDRESSED BEFORE SOMEONE IS IN A SERIOUS ACCIDENT. *JS UPDATED 2/11/16 *JS
Steering, Dec 26, 2014
DRIVING MY CAR HOME FROM WORK TODAY AND A WARNING CAME ON CARE DISPLAY SAYING "POWER STEERING ASSIST FAULT" CAME ON STEERING WAS A LITTLE HARD FOR A COUPLE SECOND AND THEN LIGHT WENT OFF AND STEERING RETURN TO NORMAL. HAD A HAPPEN BEFORE WHEN PARK BUT DIDN'T THANK ANYTHING UNTIL TODAY. ALSO HAVE BEEN COMING OUT OF GARAGE AND TRACTION CONTROL LIGHT COMING ON AND SAID FAULT BEFORE. *TR
Air bags, Seat belts, Dec 16, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Tires, Dec 11, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE: P235/45R18. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000. UPDATED 02/02/15*LJ UPDATED 9/8/2017*CN
Visibility/wiper, Dec 11, 2014
THE DESIGN OF THESE WINDSHIELD WIPERS IS A CONCERN TO ME. IN MODERATE RAINS, AT MODERATE SPEEDS (45-50 MPH) VISIBILITY IS POOR DUE TO THE WAY THE WIPERS MOVE FROM OUTSIDE TO INSIDE, LEAVING A LARGE PORTION OF THE WINDSHIELD "UNWIPED" FOR A LONGER PERIOD OF TIME. HOWEVER, TODAY AT FREEWAY SPEED, THERE WAS A SUDDEN DOWNPOUR. MY WIFE HAD THE WIPERS ON HIGH, AND THERE WAS NEARLY ZERO CLEAR VISIBILITY THROUGH THE WINDSHIELD BECAUSE OF THE WAY THE WIPERS WERE WIPING. SHE WAS FORTUNATE THAT AN ACCIDENT DID NOT OCCUR. I DID A QUICK SEARCH ON THE INTERNET, AND WE ARE NOT THE ONLY ONES TO NOTICE THIS. SOMETHING NEEDS TO BE DONE TO CORRECT THIS SAFETY ISSUE. *TR
Steering, Dec 11, 2014
ON DECEMBER 10TH, I WENT TO PULL OFF AND WHILE I WAS IN DRIVE, A WARNING CAME UP THAT SAID "STEERING ASSIST FAILURE." AND MY STEERING LOCKED ON ME. PRIOR TO THIS, I HAVE MADE SEVERAL COMPLAINTS TO FORD, INFORMING THEM THAT OVER THE LAST 6, MY CAR HAS GOTTEN INCREASINGLY LOUDER AND SHAKES TERRIBLY. THEY'VE IGNORED MY CONCERNS AND DISMISSED ME MULTIPLE TIMES, STATING THAT IF NOTHING IS FOUND ON THE COMPUTER, THEY CANNOT DO ANYTHING. IN OCTOBER, I REFUSED TO LEAVE THE SERVICE DEPARTMENT UNTIL SOMEONE CHECKED MY CONCERNS. FINALLY, A MECHANIC SAT IN MY CAR AND LISTENED TO THE LOUD RATTLING NOISE. HE SAID "THAT'S NOT NORMAL." UPON INSPECTION, THE MECHANIC SAID THAT HE FOUND 2 LOOSE CLIPS THAT ATTACH TO MY FUEL LINE. I WAS TOLD THAT MY ENTIRE FUEL LINE NEEDED TO BE REPLACED, BUT THAT THE PART WAS ON BACK ORDER. THEY SAID I NEEDED TO STILL DRIVE MY CAR DESPITE THE "LOOSE CLIPS. " I DON'T KNOW HOW ACCURATE THEIR DIAGNOSIS IS, BUT THEY SAID MY PART WOULD FINALLY BE HERE ON NOVEMBER 17, 2014. WHEN I CALLED AGAIN YESTERDAY, THEY SAID IT WAS STILL ON BACK ORDER! FROM WHAT I'M READING ABOUT THIS STEERING WHEEL LOCK PROBLEM, IT SOUNDS LIKE MY PRIOR CONCERNS CAN ALL BE RELATED. FORD SAID THEY DIDN'T HAVE A RECALL FOR MY STEERING WHEEL PROBLEM AND ASKED ME TO DRIVE MY CAR THERE! I INFORMED THEM THAT MY STEERING WHEEL LOCKED ON ME AND THAT I DID NOT FEEL SAFE! I'M FURIOUS AT THE WAY I HAVE BEEN TREATED AS A CUSTOMER AND I FEEL LIKE NO ONE CARES ABOUT MY SAFETY. *TR
Steering, Electrical system, Dec 10, 2014, crash, fire
TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 5 MPH, ANOTHER VEHICLE SLIGHTLY STRUCK THE DRIVER SIDE BUMPER OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. TWENTY MINUTES LATER, A POPPING SOUND EMITTED FROM INSIDE THE STEERING WHEEL AND SMOKE APPEARED FROM THE DASHBOARD. THE VEHICLE SHUT OFF INDEPENDENTLY AND THE CONTACT HASTILY EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIREFIGHTERS HAD TO RIP APART THE ENTIRE DASHBOARD IN ORDER TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS UNABLE TO DETERMINE THE SOURCE OF THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE INCIDENT. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS 15,000.
Electrical system, Dec 8, 2014
WE WERE LEAVING THE BOWLING ALLEY AND BACKING UP OUT OF A PARKING SPACE WHEN OUR CAR JUST CUT OFF. THE LIGHTS ARE NOT DIM AND WE TRIED TO BOOST IT FROM A FRIEND'S BATTERY JUST TO MAKE SURE IT WASN'T THE BATTERY. THE RADIO AND EVERYTHING WORKS INSIDE THE CAR, BUT THERE IS NOT EVEN A CLICKING NOISE WHEN WE TURN THE KEY SO IT ISN'T EVEN ATTEMPTING TO CUT ON. WE ARE GOING TO THE MILITARY SALES OFFICE TODAY SINCE WE ARE OUT OF THE U.S. WHEN WE BOUGHT IT LESS THAN 7 MONTHS AGO. *TR
Air bags, Seat belts, Dec 2, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/20/15*LJ UPDATED 6/9/2015 *JS
Steering, Nov 27, 2014, crash, fire
I WAS IN A CAR ACCIDENT WITH MY 2013 FORD FUSION. THERE WAS A WITNESS AT THE SCENE SAYING THAT THERE WERE SPARKS SHOOTING FROM MY CAR BEFORE THE ACCIDENT HAPPENED. HE SAYS IT LOOKED LIKE A TIRE CAME OFF MY CAR TAKING A RIGHT CURVE ON A MAIN ROAD IN THE CITY THE CAR DID NOT TURN I JUST WENT STRAIGHT ACROSS 2 LANES OF ONCOMING TRAFFIC.ON THO THE SIDEWALK AND INTO A TREE. I COULD NOT OPEN THE DOOR TO THE CAR TO GET OUT 2 GUYS CAME OVER AND NOTICED THE CAR WAS ON FIRE AND PULLED THE DRIVER SIDE DOOR OPEN. I ENDED UP IN THE HOSPITAL LUCKILY NO ONE ELSE WAS HURT I LIVE IN LONDON ONTARIO CANADA. .....UPDATED 12/15/15 *BF *TR UPDATED 9/7/2017*CN
Engine and engine cooling, Nov 25, 2014
FIRST TIME WAS YESTERDAY MORNING. HUSBAND WAS PULLING OUT OF A PARKING SPOT AND CAR STALLED. HE DIDN'T MENTION IT, THINKING IT WAS JUST A FLUKE. YESTERDAY EVENING I WENT TO THE STORE AND WHEN PULLING OUT OF PARKING SPOT CAR STARTED MISSING AS IF IT WERE NOT GETTING FUEL AND THEN STALLED. WHEN I TOLD HUSBAND ABOUT IT, HE EXPLAINED THAT THE SAME THING HAPPENED TO HIM EARLIER IN THE DAY. VERY SCARY FEELING. LUCKILY BOTH TIMES WERE AT SLOW SPEEDS. *TR
Seats, Nov 21, 2014
THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR
Electrical system, Nov 20, 2014
ONE OF FORD'S ADVERTISED SAFETY SYSTEM IS THE CROSS TRAFFIC ALERT (CTA) AND BACKUP SENSORS THAT ALERT THE DRIVER TO SOMEONE IMMEDIATELY BEHIND THE VEHICLE OR APPROACHING THE VEHICLE FROM THE SIDES. WE NOTICED THAT WE COULD NOT HEAR THE SAFETY ALERT FROM THE REAR OF THE CAR UNDER NORMAL CONDITIONS. I DECIDED TO MEASURE THE LOUDNESS OF THE ALERTS TO SEE HOW THE THEY COMPARED TO NORMAL LEVELS. ALL MEASUREMENTS WERE TAKEN AT THE DRIVER'S SEAT USING DBA SINCE THIS WEIGHTS THE SOUND TO MATCH THE CONTOUR OF THE HUMAN EAR. THE FORWARD SENSORS MEASURE AT 55 DBA WHICH IS AT THE MID-POINT OF NORMAL COMMUNICATION (50-60 DBA) AND IS QUITE NOTICEABLE UNDER ALL CONDITIONS. THE REAR SAFETY ALERT MEASURES AT 40 DBA WHICH IS A LITTLE BIT ABOVE A SOFT WHISPER. NORMAL COMMUNICATION IS BETWEEN 10 AND 100 TIMES LOUDER. WHEN YOU GET IN YOUR HOT CAR IN A PARKING LOT THE A/C IS ON HIGH IT MEASURES 70 DBA. THIS IS WHEN YOU NEED THE SAFETY SYSTEM TO WORK WHEN BACKING OUT OF A PARKING SPOT. PROBLEM IS THE NOISE FROM THE A/C IS 1,000 TIMES LOUDER THAN THE SAFETY ALERT RENDERING IT INAUDIBLE UNLESS YOU TURN YOUR HEAD AND LEAN INTO THE BACK SEAT AREA, THEN A FAINT SAFETY ALERT CAN BE HEARD. I COMPLAINED TO FORD AND THIS WAS ASSIGNED A CASE NUMBER CAS-4970853. I THOUGHT IT WAS JUST MY CAR BECAUSE A FRIEND OF MINE HAS A FUSION ENERGI SAME YEAR AND HIS IS A LITTLE LOUDER ABOUT 46 DBA. THE DEALERSHIP COULD FIND NOTHING WRONG AND FORD SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. I ASKED FOR THE SPECIFICATION ON THE SOUND LEVEL SO I COULD VERIFY MY CAR WAS WITHIN SPEC. I WAS TOLD THEY DO NOT HAVE A SPEC, WHICH MEANS AS LONG AS IT MAKES A SOUND IT'S GOOD. IF THIS IS TRUE IT'S AN UNFORGIVABLE LAPSE IN QUALITY. I WAS TOLD ALL THE HYBRIDS ARE MUCH LOWER LEVEL THAN THE NON-HYBRIDS WHICH MAKES THIS A FLEET-WIDE SAFETY ISSUE. WORKAROUND: TURN YOUR RADIO UP AND IT WILL MUTE WHEN A SAFETY ALERT OCCURS
Steering, Power train, Electrical system, Engine, Nov 20, 2014
I WAS DRIVING SW BOUND ON HWY 20 IN LOGANVILLE, GA WHEN MY CAR SURGED AND POWERED OFF AT 50 MPH 'THE VEHICLE TURNED OFF ON A VERY BUSY ROAD. I JUST BOUGHT THIS CAR LAST YEAR. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS FIRST TIME IT HAPPENED FORD REPLACED MY ENTIRE STEERING COLUMN. I HAD ZERO STEERING CAPABILITY, THE ENGINE WAS OFF AND UNRESPONSIVE AND ALL OF MY ELECTRONIC PANELS WENT DARK EXCEPT FOR A MESSAGE SAYING "TRANSMISSION IS NOT IN PARK" AND THE ENGINE WARNING LIGHT (YELLOW) CAME ON. I WAS ABLE TO HIT THE HAZARD LIGHTS AND BARELY INCH TO THE RIGHT SIDE ON THE HIGHWAY. THERE WAS A TRUCK BEHIND ME THAT HAD TO MAKE AN EVASIVE LANGE CHANGE MANEUVER TO THE LEFT IN ORDER TO AVOID COLLISION. ONCE I CAME TO A STOP I IMMEDIATELY TURNED MY VIDEO CAMERA ON MY PHONE AND STARTED DOCUMENTING WHAT WAS HAPPENING IN THE VEHICLE. I HAVE THIS VIDEO READILY AVAILABLE FOR YOU IF YOU NEED IT TO FURTHER YOUR INVESTIGATION. *TR
Air bags, Seat belts, Nov 19, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:14V597000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Nov 19, 2014
2013 FORD FUSION TITANIUM REAR SHOCKS ARE BAD AT 44,000 MILES. WHEN ROUGH ROAD IS HIT THE VEHICLE BECOMES UNSTABLE AND THE REAR END BOUNCES EXCESSIVELY. WHEN TRYING TO FIND REPLACEMENT OEM PARTS AT DEALERSHIP, THEY STATE THE PART IS BACKORDERED UNTIL AT LEAST DEC 23 2014. WHEN TRYING TO FIND AFTERMARKET REPLACEMENTS, THERE ARE NONE AVAILABLE FROM MAJOR MARKETERS. *TR
Steering, Nov 17, 2014
MY 1ST ENCOUNTER WAS LESS THAN 90 DAYS AFTER PURCHASE. MY POWER STEERING ASSIST LIGHT CAME ON WHEN ACTIVATING HANDS FREE PHONE, I LOST POWER STEERING AND COULD NOT MANUALLY TURN STEERING WHEEL. TURNED CAR OFF, RESTARTED ENGINE AND POWER STEERING WORKED. HAVE LOST POWER STEERING ON SEVERAL DIFFERENT OCCASIONS WITHOUT USING THE SYNC OPTION. CAR HAS BEEN BACK TO DEALER ON SEVERAL OCCASIONS AND A FORD REPRESENTATIVE HAS BEEN CONSULTED TO IDENTIFY AND REPAIR THIS DANGEROUS ISSUE, TO NO AVAIL. AFTER SPEAKING WITH A FORD REPRESENTATIVE FOR A POSSIBLE "IN HOUSE LEMON LAW" EVALUATION, I WAS TOLD THERE WAS NO PROBLEM WITH MY CAR AND THEY HAVE OFFERED AN EXTENDED WARRANTY AT NO ADDITIONAL CHARGE. *TR
Air bags, Nov 17, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16*CN UPDATED 01/27/15
Structure, Nov 13, 2014
PASSENGER DOOR OPENED WHILE DRIVING. BOTH DOORS WILL NOT STAY LATCHED. *TR
Steering, Exterior lighting, Nov 12, 2014
PULLING INTO A PARKING LOT AND THE DISPLAY FLASHED WARNING AND DINGED, POWER STEERING FAILURE. SHUT CAR OFF, WARNING GONE, TAKING IT TO DEALERSHIP TOMORROW. ALSO TO NOTE EVER SINCE BUYING THE FUSION THE TURN SIGNALS WILL RANDOMLY SHUT OFF BEFORE COMPLETION OF TURN, SOMETIMES EVEN BEFORE TURN, EVERY TIME THE TURN SIGNAL WAS ACTIVATED ALL THE WAY NOT JUST THE FIRST STAGE. *TR
Steering, Nov 10, 2014
I WAS DRIVING HOME FROM A ROAD TRIP AND WAS ABOUT 300 MILES FROM HOME WHEN MY "SERVICE POWER STEERING" NOW MESSAGE CAME ON MY SCREEN AND LESS THAN 5 MINUTES AFTER THAT MY STEERING WENT OUT ON MY VEHICLE. I PULLED OFF THE ROAD AT A GAS STATION AND TURNED MY CAR OFF AND THEN ON AGAIN BUT THE STEERING WAS STILL OUT. *TR
Steering, Nov 10, 2014
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 46,000.