2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
1,429 reports, newest first.
Electronic stability control (ESC), Jul 4, 2019
VEHICLE WAS IN MOTION AND OVERHEATING LIGHTS FOR COOLANT CAME IN AND DROPPED RIGHT BACK DOWN. WARNING MESSAGE CAME RIGHT BACK ON 5 MINUTES LATER. IF THE CAR MOVES FOR MORE THEN 1.5 HOURS STRAIGHT IT COMES ON. THE WARNING LIGHT FLICKERS UP AND DOWN BECAUSE OF THE TEMPERATURE. THE TEMPERATURE GAGE IN THE CAR WILL GO ALL THE WAY TO THE TOP AND DROP BACK DOWN REAL QUICK.
Other or unspecified, Jul 1, 2019
BOTH DOOR LATCHES ON DRIVER SIDE HAVE BROKEN PREVENTING THE DOOR FROM LATCHING. THEY HAVE HAD TO BE REPLACED. FOUND RECALLS ON SIMILAR VEHICLES BUT THIS WAS EXEMPT. BELIEVE THE ISSUE TO BE BROADER THAN THE RECALL DETAILED.
Vehicle speed control, Other or unspecified, Service brakes, Jun 28, 2019
WHILE DRIVING CAR DOWN HIGHWAY AT APPROX 70 MPH, SUDDENLY THE BRAKES STOP FUNCTIONING NORMALY MAKING IT ALMOST IMPOSSIBLE TO STOP VEHICLE WITHOUT USING EMERGENCY BRAKE. ALSO EXPERIENCE EXTREME LOSS OF POWER MAKING IT DIFFICULT TO REACH A SPEED OF 35 MPH WITH PEDAL PUSHED TO FLOOR. FORD DEALERSHIP DIAGNOSED AS VACUUM PUMP. FORD VACUUM PUMP PURCHASED AND REPLACED. WITHIN 3 WEEKS EXACT SAME ISSUE AGAIN ON INTERSTATE. BRAKES NEARLY USELESS TO BRING CAR TO A STOP, LOSS OF POWER. HAD TO HAVE VEHICLE TOWED TO GET IT HOME. CALLED TO QUESTION WARRANTY ON FORD VACUUM PUMP - INFORMED VACUUM PUMP IS ON "NATIONAL BACKORDER" AND CAN'T EVEN BE GIVEN AN APPROXIMATE DATE AS TO WHEN A NEW PART WILL BE AVAILABLE. MAYBE IT'S TIME FOR A RECALL???
Structure, Jun 28, 2019
FORD RECALL 15S16 / NHTSA 17V210 OCCURRED IN MAY 2017 AND WE HAD DOOR LATCH BROKEN PAWL SPRING TAB REPLACED ON ALL 4 DOORS AS REQUIRE BY THE RECALL. IN JUNE 2019, THE FRONT PASSENGER DOOR FAILED AGAIN AND WE TOOK IT IN FOR SERVICE. THEY REPLACED THE ONE DOOR LATCH MECHANISM AND WE WERE CHARGED $100 FOR THAT REPLACEMENT WHICH WAS THE DEDUCTIBLE ON OUR EXTENDED WARRANTY. WE OPENED UP A THREE CASES WITH FORD AND AUTONATION FORD DEALER IN HOUSTON. CASES 21829217, 21915875 AND 21893152. WE FEEL THAT FORD SHOULD REFUND OUR $100 AND REPLACE THE OTHER 3 LATCHES ONCE AGAIN, WHICH THEY REFUSE TO DO AND THEY CLOSED OUT THE CASES. VERBAL DISCUSSIONS WITH FORD AND WITH AUTONATION HAVE PROVED FUTILE. WHEN THE LATCH FAILS, WE CANNOT CLOSE THE DOOR SECURELY WHICH IS A SERIOUS SAFETY ISSUE. WE HAVE ELDERLY PARENTS AND SMALL GRANDCHILDREN WHO RIDE IN THIS CAR QUITE OFTEN. SINCE THE PASSENGER DOOR LATCH FAILED IN JUNE OF THIS YEAR, WE THINK THE OTHERS WILL FAIL AGAIN AS WELL WHICH LEAVES US FEELING VERY UNSAFE.
Steering, Electrical system, Jun 24, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 35 MPH, THE STEERING WHEEL SEIZED. THE CONTACT'S DAUGHTER HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL. THE VEHICLE WAS TURNED OFF AND WOULD NOT RESTART AND "POWER ASSIST FAULT" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED BY THE CONTACT'S FATHER AND TAKEN TO TYLER FORD (2626 S SW LOOP 323, TYLER, TX 75701, (800) 788-7876). THE VEHICLE WAS CURRENTLY BEING DIAGNOSED AND MAY BE REPAIRED IF THE FAILURE WAS UNDER WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000.
Steering, Power train, Jun 21, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 18V471000 (POWER TRAIN) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. GRAPEVINE FORD (801 E TX-114, GRAPEVINE, TX 76051) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Jun 20, 2019
2014 FORD FUSION TITANIUM POWER STEERING FAILURE AT ONLY 34,000 MILES. POWER STEERING FAILED WHILE VEHICLE WAS IN MOTION. SEVERAL WARNING LIGHTS CAME ON: SERVICE ADVANCE TRACK, POWER STEERING FAULT, LANE KEEPING ASSIST FAULT. REGAINED POWER STEERING AFTER RESTARTING CAR BUT THIS HAPPENED THREE TIMES IN THREE DAYS SO I TOOK IT TO DEALER FOR REPAIR. REQUIRED REPLACEMENT OF ENTIRE POWER STEERING RACK AND REALIGNMENT. TOTAL COST TO ME WAS $2200. I HAVE NOTIFIED FORD CUSTOMER SERVICE OF THE ISSUE, BUT OF COURSE, NO ACTION WAS TAKEN YET. THIS IS A MAJOR SAFETY ISSUE AS THE CAR WAS ALMOST IMPOSSIBLE TO STEER, ESPECIALLY AT LOWER SPEEDS. BASED ON WHAT I HAVE READ FROM OTHER CONSUMERS ON THE INTERNET, THIS IS NOT AN ISOLATED INCIDENT FOR THIS MODEL YEAR EVEN THOUGH A RECALL HAS NOT YET BEEN ISSUED.
Electrical system, Jun 20, 2019
DRIVERS SIDE DOOR WILL NOT LOCK. ANYONE CAN OPEN MY DOOR AND BREAK INTO MY CAR, EVEN IF I HAPPEN TO BE IN THERE WHILE AT A STOP LIGHT.
Power train, Jun 17, 2019
TRANSMISSION SLIPS INTO GEAR WITH A SLIGHT JERK WHEN UP SHIFTING OR DOWN SHIFTING. NEVER HAVE ISSUE PUTTING CAR INTO DRIVE HOWEVER THERE IS A DELAY OCCASIONALLY WHEN PUTTING THE CAR INTO REVERSE FROM DRIVE TO BACKUP. SOMETIME CAN TAKE UP TO 3 SECONDS BEFORE IT INITIATES INTO REVERSE TO BACK UP.
Latches/locks/linkages, Jun 17, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WOULD NOT LOCK OR REMAIN SECURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HOLMES & TUTTLE FORD (660 WEST AUTOMALL DR, TUCSON, AZ) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES); ALTHOUGH, THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 118,000.
Latches/locks/linkages, Jun 17, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR PASSENGER DOOR DID NOT LOCK. THE CONTACT STATED THAT THE FAILURE OCCURRED ONE OTHER TIME, BUT SHE WAS ABLE TO SECURE THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT PLANNED TO SCHEDULE A REPAIR APPOINTMENT. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Service brakes, Jun 15, 2019
LEAVING HOME IN THE MORNING, CAR STARTED AND RAN NORMALLY, 1 BLOCK LATER, PRESSED BRAKE PEDAL AND IT WENT ALL THE WAY TO THE FLOOR. HAD TO REALLY STAND ON IT TO STOP THE CAR. BRAKE SYSTEM, ABS, TRACTION CONTROL, PARKING BRAKE WARNING LIGHTS AND MESSAGES ALL ACTIVATED. PARKING BRAKE LOCKED UP AND THE CAR HAD TO BE TOWED TO DEALER. REPLACED PARKING BRAKE SWITCH, REAR BRAKE PADS, AND RODENT-CHEWED WIRING. WORKED FINE FOR A COUPLE MONTHS. THEN, DRIVING CLOSE TO HOME ABOUT 35 MPH, BRAKES FAILED AGAIN. STANDING ON BRAKE PEDAL STOPPED CAR IN (ESTIMATED) DOUBLE NORMAL DISTANCE. ALL BRAKE-RELATED WARNING LIGHTS AND MESSAGES ACTIVATED, PLUS SERVICE REAR PARK ASSIST MESSAGE. PARKING BRAKE LOCKED UP. TOWED TO DEALER. SERVICE WRITER SAW LIGHTS AND MESSAGES, BUT TECHS LATER COULDN'T FIND MALFUNCTION, NO CODES SET. DEALERSHIP MADE NO REPAIRS, SENT ME HOME WITH A CAR I AM AFRAID TO DRIVE. WHEN ASKED IF THIS IS A KNOWN ISSUE, THEY PRETENDED NOT TO KNOW, AND DIDN'T PLAN TO CONTACT FORD ABOUT IT. IN MY OPINION, A SOFTWARE OR ELECTRICAL PROBLEM THAT CAUSES THE CAR TO LOSE BRAKING IS A PRETTY SERIOUS DESIGN FLAW. ACCORDING TO NTHSA DATABASE AND INTERNET FORUMS, THIS IS A KNOWN ISSUE, AND SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED. AT THE VERY LEAST, GOOD-FAITH BUYERS SHOULD NOT BE LEFT HOLDING THE BAG.
Structure, Jun 14, 2019
DOOR FLEW OPEN WHILE PROCEEDING THROUGH A TURN AT A CITY INTERSECTION. DISCOVERED DOOR LATCH HAD BROKEN. RESEARCH REVEALED RECALL #17V210000 WHICH DEALERSHIPS REFUSED TO REPAIR UNDER THE RECALL NOTICE INDICATING THIS CAR'S VIN WAS NOT INCLUDED IN THE NOTICE EVEN THOUGH IT WAS SPECIFICALLY FOR 2014 FORD FUSION. UPON CALLING FORD CUSTOMER SERVICE, THEY ADVISED THE SAME BUT IF IT HAPPENS TO ANOTHER CAR IN THE SAME AREA, THEY MAY ISSUE ANOTHER RECALL AT WHICH POINT, THEY'D REFUND THE REPAIR COSTS. RECALL DETAILS INDICATE A COMPONENT WITHIN THE DOOR LATCHES MAY BREAK RESULTING IN THE DOORS NOT SECURING MISLEADING OCCUPANTS TO BELIEVE THAT A DOOR IS SECURE WHEN IT IS NOT. DEALER REPLACED ALL FOUR DOOR LATCHES AT CONTACT'S EXPENSE. THE COST TO REPAIR WAS APPROXIMATELY $350.*DT*JB
Steering, Jun 14, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL AROUND JUNE OF 2018 REGARDING THE STEERING. A COUPLE OF MONTHS AFTER THE REPAIR, THE STEERING RACK MALFUNCTIONED. THE CONTACT WAS UNABLE TO COMPLETE TURNING THE VEHICLE TO THE LEFT AND RIGHT. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034, (856) 428-4000) STATED THAT THE TWO STEERING FAILURES WERE NOT RELATED AND CHARGED THE CONTACT $1,200 TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Power train, Jun 14, 2019
THERE IS A RECALL ON FORD MANUAL FORD FUSION BUT I KNOW OF TWO AUTOMATICS WITH THE SAME PROBLEM. OURS IS A 2014 FORD FUSION AND WE HAVE A BIG PROBLEM WITH THE CLUTCH. JUST LIKE THE MANUAL RECALL.
Other or unspecified, Jun 12, 2019
GOT IN MY CAR AND TURNED ON THE CAR WITH THE DRIVER DOOR NOT CLOSING, HAD TO DRIVE HOME WHILE HOLDING THE DOOR. DRIVER DOOR LATCH NOT LOCKING OR GOING UP.
Steering, Jun 12, 2019
WHILE DRIVING APPROXIMATELY 35MPH AND PROCEEDED TO SLOW DOWN TO MAKE A TURN, MY STEERING WHEEL FROZE AND I WAS UNABLE TO MAKE THE TURN, ALMOST CRASHING INTO THE VEHICLE IN FRONT OF ME THAT WAS AT A STOP. I WAS ABLE TO FORCE THE WHEEL TO TURN AT THE NEXT STOP LIGHT USING QUITE ABIT OF FORCE AND WAS ABLE TO PARK THE VEHICLE TO HAVE IT TOWED AWAY. THE VEHICLE ONLY HAD 47K MILES AND WE ONLY DROVE IT ABOUT 4K MILES LOCALLY WITHIN THE LAST YEAR. ALL MAINTENCE WAS KEPT UP AND NO OTHER ISSUES UNTIL NOW. DEALER QUOTED $2K FOR REPAIR. WE ARE CALLING FORD CUSTOMER SERVICE AS ITS OUT OF WARRANTY AND DEALER SAID ITS NOT RECALLED IN THE FORD DATABASE BUT YET THERE ARE NUMEROUS COMPLAINTS AND THE RECALL LISTED MATCHED WHAT WE WERE DIAGNOSED WITH.
Structure, Jun 12, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR FAILED TO REMAIN CLOSED. THE CONTACT CALLED BARBER FORD (LOCATED AT 640 E 8TH ST, HOLLAND, MI 49423, (616) 396-2361) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT ALSO CALLED BORGMAN FORD MAZDA (LOCATED AT 3150 28TH ST SW, GRANDVILLE, MI 49418, (616) 534-7651) AND WAS INFORMED THAT THE VIN WAS A SALVAGE TITLE AND WAS NOT ELIGIBLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Other or unspecified, Jun 11, 2019, crash
RECALL # 19S16, THE GEAR SHIFT CABLE DISCONNECTED AS I PARKED MY CAR IN THE GARAGE AND MY VEHICLE ([XXX] FORD FUSION 2014) KEPT MOVING FORWARD, STOPPING WITH THE WALL, AFTER I RELEASED MY FOOT FROM THE BREAK PEDAL. FORD IS SAYING THEY HAVE RECALL #19S16 BUT A REMEDY IS NOT AVAILABLE, THEY ADVISED ME NOT TO DRIVE IT, PHONE CALL REFERENCE #[XXX]. ON THE WEBSITE IT SAYS: THE REMEDY FOR THIS RECALL IS STILL UNDER DEVELOPMENT. THE RECALL IS EXPECTED TO BEGIN MAY 28, 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Power train, Service brakes, Jun 11, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN DRIVE, IT WENT INTO REVERSE. THE CONTACT ALSO STATED THAT THE BRAKES SEIZED WHILE REVERSING IN THE DRIVEWAY. A CHILD WAS RUNNING PAST AT THE TIME OF THE FAILURE AND THE CONTACT HAD TO USE EXCESSIVE FORCE TO STOP THE VEHICLE AND AVOID THE CHILD. THE VEHICLE WAS TAKEN TO GRAND PRIX FORD (701 E PALACE PKWY, GRAND PRAIRIE, TX 75050, (972) 975-9621) WHERE IT WAS DIAGNOSED THAT A NEW SHIFTER CABLE WAS NEEDED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT MAY PAY OUT OF POCKET, BUT WOULD BE REIMBURSED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 68,000.
Fuel/propulsion system, Jun 10, 2019
FUEL WILL BE AT 43 MILES TO EMPTY AND FUEL LIGHT WILL COME ON THEN GO OFF THEN THE CAR SHUTS OFF WHEN IT'S SITTING
Electrical system, Exterior lighting, Visibility/wiper, Jun 9, 2019
WHEN MY RIGHT OR LEFT BLINKER IS ON, MY HEADLIGHTS FLICKER MAKING IT HARD TO SEE AT NIGHT.
Other or unspecified, Jun 8, 2019
I WAS DRIVING ON THE HIGHWAY WHEN MY CAR SHUT OFF. NO WARNING, IT JUST SHUT OFF. I HAD TO COAST TO THE SIDE OF THE ROAD. AFTER I PUT THE CAR IN PARK, IT STARTED BACK UP WITH NO PROBLEM.
Structure, Jun 5, 2019
DOOR WILL NOT LATCH CLOSED. THE VEHICLE WAS STATIONARY WHEN DISCOVERED. IT APPEARS TO BE A SPRING OR GEAR MECHANISM BEHIND THE LATCH THAT ISN'T WORKING. ARTICLES SAY THIS VEHICLE SHOULD BE COVERED BY RECALL, BUT MANUFACTURER SAYS IT ISN'T. NOTICING OTHER COMPLAINTS REGARDING DOOR LATCHES NOT LATCHING, SO THIS RECALL SHOULD BE EXPANDED. *DT*JB
Power train, Jun 4, 2019
CAR LOST POWER ON (NON-INTERSTATE) HIGHWAY AS WE WERE COMING UP TO A FOUR-WAY STOP. WHEN MY WIFE TRIED TO GET THE CAR MOVING AGAIN, IT BUCKED AND SPUTTERED. THE WRENCH LIGHT ILLUMINATED ON THE CAR'S DASH, WHICH MEANS "POWERTRAIN FAULT", ACCORDING TO FORD. THE CAR BARELY RAN AND WE PULLED OVER TO THE SIDE OF THE ROAD, SHUT IT OFF AND RESTARTED IT AFTER ONE MINUTE. IT THEN RAN BETTER AND WE WERE ABLE TO GET HOME. AFTER RESTARTING, THEN WRENCH LIGHT WENT OUT. IT HAS HAD A ROUGH IDLE SINCE THEN. THE DEALER FOUND NO STORED DTCS FROM THE INCIDENT, BUT AFTER SIGNIFICANT TESTING, THE CAR SET P0570 - UNABLE TO MAINTAIN IDLE SPEED. DEALER SAYS IT IS A FAILING ELECTRONIC THROTTLE BODY BUT THAT IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS IS A SERIOUS SAFETY ISSUE AS IT FAILED WITHOUT WARNING AND COULD HAVE PUT US IN SERIOUS DANGER IF WE WERE ON A CROWDED INTERSTATE HIGHWAY. I DO NOT FEEL SAFE DRIVING IT ANYWHERE BUT ON IN-TOWN TRIPS AND MAYBE ON LIGHTLY-TRAVELED BACK ROADS. I HAVE BEEN ARGUING WITH FORD (THE COMPANY, NOT THE FORD DEALER) ON THE PHONE THAT THEY SHOULD COVER THE COST OF REPLACING THE THROTTLE BODY. SO FAR I HAVE NOT BEEN ABLE TO GET ANYONE ON THE PHONE WHO CAN MAKE THAT HAPPEN.