2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
1,429 reports, newest first.
Steering, Apr 17, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT LOST CONTROL OF THE VEHICLE AND IT WAS DIFFICULT TO TURN THE STEERING WHEEL. IN ADDITION, THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED AND "ASSIST POWER STEERING" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PARISH FORD (2900 RIVER RD W, GOOCHLAND, VA 23063, (804) 556-4444) WHERE IT WAS DIAGNOSED THAT A NEW STEERING COLUMN AND/OR POWER STEERING GEAR NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WOULD NOT REPAIR THE VEHICLE BECAUSE THE VEHICLE EXCEEDED THE WARRANTY MILEAGE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER IN 2015 FOR REPAIRS AT 84,000 MILES. THE CONTACT STATED THAT THE DEALER STARTED COUNTING AT 84,000 MILES AND NOT FROM WHEN THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 216,022.
Steering, Apr 14, 2019
I WAS NOT INFORMED BY THE MANUFACTURER ABOUT THIS RECALL OR WHEN AND HOW TO GET IT REPAIRED. I HAD TO FIND OUT ONLINE MYSELF WHEN I WAS SEARCHING MY VIN.
Steering, Electronic stability control (ESC), Engine, Apr 13, 2019
CAR WAS ATTEMPTING TO PARK WHEN THIS HAPPENED: 2013-16 MODEL YEAR FORD FUSION AND 2013-14 FORD ESCAPE VEHICLES TO REPLACE SHIFTER CABLE BUSHINGS. ON AFFECTED VEHICLES, THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION MAY DETACH FROM THE TRANSMISSION. A DEGRADED SHIFTER CABLE BUSHING THAT DETACHES FROM THE TRANSMISSION MAY ALLOW THE TRANSMISSION TO BE IN A GEAR STATE DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE CONDITION COULD ALLOW THE DRIVER TO MOVE THE SHIFT LEVER TO 'PARK' AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION MAY NOT BE IN 'PARK,' WITH NO WARNING MESSAGE OR AUDIBLE CHIME. IF THE PARKING BRAKE IS NOT APPLIED, A DEGRADED SHIFTER CABLE BUSHING THAT DETACHES FROM THE TRANSMISSION COULD RESULT IN UNINTENDED VEHICLE MOVEMENT, INCREASING THE RISK OF INJURY OR CRASH. CONTACTED FORD DEALERSHIP WITH VIN AND WAS TOLS VIN # DOES NOT MATCH RECALL EVEN THOUGH RECALL WAS MADE IN THE FOURTH YEAR OF OWNERSHIP JULY 2018 AND RECALL MATCHES MY VEHICLE FORD FUSION 2014 YEAR MAKE AND MODEL UNABLE TO CONTACT FORD 800 NUMBEE DUE TO WEEKEND BUSINESS HOURS PLEASE REVIEW ASSIST AND OFFER REMEDY. RECALL NUMBER IS #18S20 THANKS.
Steering, Apr 12, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO ASHLAND FORD CHRYSLER (28715 US-2, ASHLAND, WI 54806) WHERE IT WAS DIAGNOSED THAT THE INTERNAL STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Power train, Apr 12, 2019
WHILE ATTEMPTING TO DRIVE TO WORK ONE MORNING, I STARTED MY VEHICLE, AND PUT IT IN DRIVE. WHEN I HIT THE GAS, I ROLLED BACKWARDS. I NOTICED THE DISPLAY SHOWED ME IN REVERSE EVEN THOUGH THE SHIFTER WAS IN DRIVE. I TRIED SHIFTING GEARS BUT THE DISPLAY STILL HAD ME IN REVERSE EVEN WHEN I SHIFTED TO NEUTRAL AND BACK IN PARK. I TURNED THE VEHICLE OFF AND TRIED TO TURN THE CAR BACK ON BUT IT WOULD NOT START BECAUSE THE DISPLAY STILL SHOWED THE TRANSMISSION IN REVERSE EVEN THOUGH THE SHIFTER WAS STILL IN PARK. BECAUSE OF THIS, THE CAR WOULD ROLL FORWARD. I HAD TO USE MY EMERGENCY BRAKE TO PREVENT THE VEHICLE FROM ROLLING. THIS IS IS A KNOWN RECALL BUT FOR SOME REASON MY VEHICLE'S VIN NUMBER WAS NOT PART OF THE RECALL SO I HAD TO PAY FOR TOWING AND REPAIRS OUT OF POCKET.
Power train, Apr 11, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS TURNED OFF AND IN THE PARK POSITION, IT REVERSED OUT OF THE DRIVEWAY WITHOUT WARNING. THE CONTACT RAN OUTSIDE, OPENED THE DRIVER'S DOOR, AND APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THERE WAS NO CRASH OR INJURIES. THE VEHICLE WAS TOWED TO YEMM FORD, INC. (2201 W MAIN ST, GALESBURG, IL 61401, (888) 420-6993) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE BUSHING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 205,208.
Structure, Apr 9, 2019
MY PASSENGER DOOR WILL NOT LATCH OR STAY SHUT. MY VIN DIDN'T RECOGNIZE THE RECALL. AFTER FURTHER RESEARCH MY SITUATION SEEMS IDENTICAL TO FORDS RECALL 15S16 OR ( 17V-210) FORD RECALLED 390K VEHICLES SPANNING THE YEAR MY VEHICLE WAS PRODUCED. I BELIEVE MY VEHICLE IS AFFECTED BY A FAULTY DOOR LATCH THAT FORD HAS FAILED TO RECALL. THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED HOWEVER THE DOOR WILL NOT LATCH UNDER ANY CONDITION NOW. I HAVE TO USE A RATCHET STRAP TO KEEP THE DOOR SHUT.
Power train, Apr 9, 2019
THERE IS A RECALL ON FORD FUSIONS FOR SHIFTER CABLE COMING LOOSE WHICH OCCURRED TO MY FUSION I WAS INFORMED AT THE FORD DEALER THAT MY VEHICLE WAS NOT PART OF THE RECALL SO I HAD TO PAY $500 TO HAVE IT REPAIRED.SINCE THIS IS THE SAME PROBLEM ON THE SAME YEAR MODEL VEHICLES IN THE RECALL , I THINK ALL FUSIONS SHOULD BE INCLUDED IN RECALL BEFORE SOME ONE IS IN AN ACCIDENT OR INJURED
Engine, Fuel/propulsion system, Apr 8, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER ADDING FUEL IN THE VEHICLE AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. AN ABNORMAL HUMMING NOISE EMERGED FROM THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED ROYAL OAK FORD (27550 WOODWARD AVE, ROYAL OAK, MI 48067, (248) 548-4100), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PURGE VALVE CANISTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 124,750. *DT *TR
Electrical system, Exterior lighting, Other or unspecified, Apr 7, 2019
IN THE SUMMER OF LAST YEAR 2018 I WAS IN A STORE SHOPPING CAME OUT CRANKED MY CAR, THE AIR WOULD NOT COME ON AND THE WINDOWS WOULD NOT ROLL DOWN. IT WAS IN THE 90'S THAT DAY AND EVEN HOTTER INSIDE MY CAR! THE VEHICLE WAS STATIONARY AT THE TIME IN THE PARKING LOT. IT HAD THIS PROBLEM THE REST OF THE SUMMER WHILE THE TEMPERATURES OUTSIDE WAS HOT. IT IS APRIL 2019 AND JUST A FEW DAYS AGO WE HAD A WARM DAY AROUND 75 DEGREES. I LEFT FOR WORK STOPPED AT THE END OF MY DRIVEWAY HAD THE CAR IN PARK AND LEFT MY DOOR OPEN WHILE I GOT THE MAIL. GOT BACK IN AND AGAIN DID NOT HAVE AIR AND COULD NOT ROLL THE WINDOWS DOWN. EVERY TIME THIS HAPPENS THE RADIO WILL NOT WORK EITHER. LAST YEAR DURING THE TIME THE AIR AND WINDOWS WERE NOT WORKING MY BATTERY WAS DEAD WHEN I WAS GOING TO GO TO WORK ONE MORNING. TOOK IT OUT AND WENT AND HAD IT TESTED AT LOCAL AUTO PARTS STORE. THEY SAID THEY HAD NEVER SEEN A BATTERY THAT THEY COULDN'T READ LIKE THAT BEFORE. IT'S LIKE THE BATTERY WAS FRIED. ALONG WITH THOSE PROBLEMS LAST YEAR MY CAR WAS STATIONARY AT HOME IN MY DRIVEWAY AND I WENT TO GET IN MY CAR AND MY DOORS WERE LOCKED I TRIED THE REMOTE AND THE KEYLESS ENTRY AND NOTHING WOULD UNLOCK MY DOORS. SO I HAD NO ACCESS TO GET INTO MY CAR. A FEW DAYS LATER I TRIED AGAIN AND IT UNLOCKED. I'VE ALSO CAME HOME A COUPLE TIMES AT NIGHT IN THE PAST WEEK AND NOTICED THE INSIDE LIGHTS WHERE THE AIR/HEAT & RADIO CONTROLS ARE IS FLASHING ON AND OFF AND THE OUTSIDE GROUND LIGHTS UNDER THE MIRRORS ON THE DRIVER AND PASSENGER DOOR ARE ON. I HAD TO UNHOOK BATTERY. NO KEYS IN IGNITION AND CAR IS STATIONARY IN MY DRIVEWAY. I THINK THIS IS A MAJOR SAFETY ISSUE WHEN YOU HAVE NO AIR AND YOU CAN'T ROLL DOWN YOUR WINDOWS IN HOT WEATHER AND ALSO WHEN YOU GET LOCKED OUT OF YOUR CAR. THE CAR IS DEFINITELY NOT DRIVABLE IN HOT WEATHER! UNKNOWN CAUSE, MAY POSSIBLY BE SOMETHING IN THE COMPUTER OR WIRING OF THE CAR.
Steering, Apr 4, 2019
IN OCTOBER, 2018, THE POWER STEERING BEGAN GOING OUT INTERMITTENTLY. HAD IT "REPAIRED" AT A COST OF $1029. IT BEGAN DOING THE SAME THING 6 WEEKS AGO, TOOK IT IN THEY SAY IT IS A DIFFERENT PROBLEM NOW WITH ESTIMATED COST OF 2K TO FIX. NOT HAVING THE MONEY, I CONTINUED TO DRIVE THE CAR AND IT DID NOT ACT UP UNTIL LAST WEEK. IT CONTINUES TO GO OUT, WITH NO RHYME OR REASON, AND WHEN I STOP, TURN THE CAR OFF AND REMOVE THE KEY, THEN RESTART IT, IT FIXES ITS SELF. I DO NOT BELIEVE THAT SOMETHING THAT WAS "REPAIRED" IN OCTOBER CAN BREAK AGAIN IN A DIFFERENT WAY WITHIN A FEW MONTHS. EVERY TIME I DRIVE I HOPE THAT THE STEERING DOES NOT GO OUT WHILE I AM IN A CURVE, BECAUSE THAT COULD RESULT IN ME WRECKING. THERE ARE SO MANY PROBLEMS WITH FORD POWER STEERING THAT I FEEL THIS IS A DEFECT THAT SHOULD BE REPAIRED AT NO COST TO ME, UNTIL THEY ACTUALLY GET IT RIGHT.
Other or unspecified, Fuel/propulsion system, Apr 1, 2019
EMISSION RECALL14E02 WHICH STATES VET MAY BE EQUIPPED WITH AN IMPROPERLY FUNCTIONING ON-BOARD EMISSION-RELATED DIAGNOSTIC SYSTEM THAT DOES NOT MEET CALIFORNIA STANDARDS AND REGULATIONS, WHICH ALSO APPLY IN MASSACHUSETTS, MAINE, NEW YORK AND VERMONT. DISABLED EMISSION-RELATED MONITORS ARE UNABLE TO WARN OF AN EMISSION CONTROL MALFUNCTION. VEHICLE WHEN BEING OPERATED SMELLS AND CAUSES OCCUPANTS TO CHOKE.
Engine, Mar 29, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO BE DRIVEN, BUT THE FAILURE RECURRED THREE TIMES WHILE DRIVING DOWN THE ROAD. THE VEHICLE WAS TAKEN TO R TOWN FORD (LOCATED AT 9311 LIBERTY RD, RANDALLSTOWN, MD 21133, (410) 655-2000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Power train, Mar 28, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE DRIVING AT ANY SPEED, THE TRANSMISSION MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO KELLY FORD (420 CABOT STREET, BEVERLY, MA 01915, (888) 865-9541) WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFT WAS FAULTY AND THE TRANSMISSION AXLE WAS LEAKING. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE'S WARRANTY HAD EXPIRED; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR. THE FAILURE MILEAGE WAS 55,000.
Electrical system, Mar 28, 2019
CAR ACCELERATES AND DECELERATES SOMETIMES SPUTTERS BAD WHEN IN REVERSE. WRENCH ICON COMES ON. FORD REPLACED THE WIRE HARNESS AND PIGTAIL FOR AN EXPENSIVE COST TO ME BUT NOW ITS DOING THE SAME THING AGAIN. ALL THIS HAPPENS WHILE DRIVING DOWN CITY STREETS.
Electrical system, Mar 26, 2019
I CURRENTLY HAVE A SAFETY RECALL FOR A FAILED THERMISTOR ON MY CHARGING CABLE FOR MY 2014 FORD FUSION ENERGI PLUGIN HYBRID. SAFETY RECALL STATES THAT THERE IS A CHANCE OF FIRE WHEN PLUGGING IN THE CAR TO MY HOME OUTLET USING THE CHARGING CABLE THAT COMES WITH THE VEHICLE. MY FORD DEALERSHIP IS AWARE AND I HAVE REACHED OUT MULTIPLE TIMES ABOUT A REPLACEMENT BUT THERE ARE NONE IN STOCK. SO AT THIS TIME I DO NOT FEEL IT IS SAFE TO CHARGE MY VEHICLE UNTIL A NEW CHARGING CABLE THAT MEETS THE SAFETY REQUIREMENTS WITH NEW THERMISTOR IS PROVIDED. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Electronic stability control (ESC), Visibility/wiper, Mar 23, 2019
TAKATA RECALL- STEERING WHEEL CONTROLS ARE NOT WORKING, INCLUDING TURN SIGNALS AND WINDSHIELD WIPERS; BLUETOOTH NOT FUNCTIONING PROPERLY. PHONE CONNECTS, BUT THERE IS NO CONNECTION WHEN PLAYING MUSIC FROM DEVICE
Latches/locks/linkages, Mar 22, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 55 MPH, THE FRONT DRIVER'S DOOR OPENED ON ITS OWN. THE CONTACT STATED THAT THE DOOR LATCH WOULD NOT OPERATE PROPERLY. MADISON COUNTY FORD LINCOLN (6012 ATWOOD DR, RICHMOND, KY 40475) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS ALSO CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 151,000.
Power train, Mar 21, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. WHILE PARKING THE VEHICLE, IT FAILED TO STOP AND PROCEEDED FORWARD. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE FAILED TO START AND WAS TOWED TO BOB ALLEN FORD (LOCATED AT 9239 METCALF AVE, OVERLAND PARK, KS 66212, (913) 381-3000) WHERE IT WAS DIAGNOSED THAT THE BUSHING CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,710.
Engine, Mar 21, 2019
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS BEING INSPECTED AT MEEGAN FORD (2551 MEMORIAL BLVD RTE 119, CONNELLSVILLE, PA 15425, (888) 290-2239), A HUGE OIL LEAK WAS FOUND. THE DEALER PLACED DYE IN THE VEHICLE TO DETERMINE WHERE THE OIL LEAK WAS ORIGINATING, BUT THEY WERE UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS EMAILED AND THE CONTACT WAS AWAITING A REPLY. THE FAILURE MILEAGE WAS 51,000.
Engine, Mar 20, 2019
CAR SHIFTS EXTREMELY HARD OUT OF PARK AFTER SITTING FOR AN HOUR OR MORE. ALSO SHIFTS VERY HARD INTO 3RD GEAR WHILE DRIVING, REGARDLESS OF HOW MUCH THROTTLE YOU GIVE IT.
Other or unspecified, Mar 19, 2019
FORD AS WELL AS PAT MILLIKEN FORD IN REDFORD MICHIGAN ALLOWED ME TO UNSAFELY DRIVE A VEHICLE THAT HAD AN OPEN RECALL FOR A SHIFT CABLE BUSHING DUE TO THE FACT SOEMONE IN THERE DEPARTMENT 'MISTAKENLY' MARKED MY VEHICLE RECALL AS REPAIRED ON FEBRUARY 13TH, 2019 TOTAL SAFETY ISSUE THAT NEEDS TO BE ADDRESSED!
Power train, Other or unspecified, Mar 16, 2019
SHIFT CABLE OFF TRANSMISSION CABLE BUSHING. PARKED AT WORK, SHIFTED TO PARK AND TOOK FOOT OFF BRAKE AND BEGAN ROLLING. SHIFTER WAS STUCK IN THE PARK POSITION BUT CAR WAS IN DRIVE. USED E-BRAKE AVOID ROLLING INTO VEHICLE AHEAD OF ME. BOB ALLEN FORD IN OVERLAND PARK, KS COMPLETED THE REPAIRS AND NOTED "C/S THE CAR WILL NOT START IT THINKS IT IS IN DRIVE FOUND SHIFT CABLE OFF TRANSMISSION REPLACED CABLE BUSHING AND ADJUSTED CABLE, VERIFIED OPERATION. THIS IS KNOWN RECALL ON 2013 AND 2014 FORD FUSIONS MANUFACTURED AT THE HERMOSILLO MEXICO PLANT, BUT MY CAR MANUFACTURED IN DECEMBER OF 2013, DOES NOT FALL WITHIN THE DATES ON THE RECALL SO I WAS REQUIRED TO PAY FOR REPAIRS, PARTS, LABOR, AND A TOW TO THE SERVICE CENTER TOTALING $447.12. ADVISED BY BOB ALLEN FORD TO FILE A COMPLAINT AND/OR CONTACT FORD ABOUT THE ISSUE AND REQUEST A REFUND.
Engine, Mar 15, 2019
DRIVING DOWN THE ROAD MY CAR STARTED TO SAY THAT IT THE COOLANT TEMPERATURE IS OVER HEATINGS PULLED OVER AND TURNED THE CAR OFF YET.AFTER SITTING FOR OVER 3 HOURS THE CAR STILL ALERTS ME THAT THE COOLANT TEMPERATURE IS HIGH. I AM NOT ABLE TO DRIVE THE CAR.
Service brakes, Mar 12, 2019
PARKING BRAKE CAME ON WITHOUT BEING TOUCHED BY THE DRIVER. LOCKED THE REAR WHEELS. VERY DANGEROUS. VEHICLE WAS TRAVELING AT LOW SPEED ON A SUBURBAN STREET, WHILE DRIVING IN A STRAIGHT LINE. AFTER THE EVENT, TOOK THE VEHICLE TO THE FORD DEALERSHIP, WHERE WE HAVE ALL THE SERVICE WORK DONE. FORD FOUND NO ERROR CODES IN COMPUTER AND COULD NOT REPLICATE THE PROBLEM ON TEST DRIVES, AND AS A RESULT SAID THEY COULD NOT FIX THE CAR. IF THIS HAPPENED ON A HIGHWAY OR IN HEAVY TRAFFIC THIS VEHICLE DEFECT COULD RESULT IN FATALITIES. FORD NEEDS TO ADDRESS THIS.