2015 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,061 owner complaints filed for this model year. This is the 10th highest complaint count among 15 Fusion model years with reports.
Of the 2015 reports, 40 involved a crash and 6 involved a fire. 19 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Seat belts, frontAug 12, 2019
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Campaign 19V590000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Representative owner complaints
1,061 reports, newest first.
Engine, Aug 30, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC WAS UNABLE TO PROVIDE A DIAGNOSIS. THE VEHICLE WAS THEN TOWED TO SAYVILLE FORD LOCATED AT 5686 SUNRISE HWY, SAYVILLE, NY 11782 WHERE IT WAS DIAGNOSED THAT COOLANT WAS LEAKING AND BEING BURNED INSIDE THE ENGINE MANIFOLD AND THE COOLER INTAKE MANIFOLD, RELATED GASKETS AND SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN BACK TO SABLE FORD, WHERE THE VEHICLE HAD NOT YET BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. ..UPDATED 10/25/17 *BF *JS
Steering, Aug 29, 2017
WHEN DRIVING THE CAR AT HIGHER SPEEDS THE STEERING WHEEL PULLS TO THE LEFT OR RIGHT. IT FEELS LIKE I HAVE TO WORK AT DRIVING THE VEHICLE.
Structure, Aug 16, 2017
ON MY COMMUTE TO WORK, THE PASSENGER DOOR FLEW UP BY ITSELF. NO ONE WAS IN THE VEHICLE WITH ME THANK GOD AND ALSO IT WAS A SINGLE LANE ROAD. I PULLED OVER IMMEDIATELY, REALIZED THAT MY LATCH WAS NOT LATCHING AND IT SEEMS TO BE BROKEN. TIED THE DOOR TOGETHER WITH MY BELT AND DROVE TO THE NEAREST GAS STATION.BOUGHT SOME TENSION BANDS TO HOLD THE DOOR FROM FLYING OPEN. WHEN I CALLED FORD ABOUT MY ISSUE, THEY ADVISE THERE WAS NOTHING THEY CAN DO BECAUSE MY WARRENTLY EXPIRED AND THERE IS NO RECALL ON MY VEHICLE. I SHOWED AND EXPLAINED TO THE REP THAT THERE ARE OTHER FORD FUSIONS WITH SIMILAR ISSUES. SHE RAN MY VIN AND TOLD ME THAT I WAS NOT ELIGIABLE AND THAT I WOULD HAVE TO COME OUT OF POCKET $535.....CALLED THER CUSTOMER SERVICE NUMBER, THE REP TOLD ME THAT SHE WILL FILE MY CLAIM AND I WILL RECEIVE AN EMAIL LETTING ME KNOW IF FORD WILL FIX IT OR NOT. THAT NEVER HAPPENED AND IT'S BEEN TWO WEEKS GOING ON 3 I HAVE BEEN RIDING ROUND WITH MY DOOR TIED UP UNTIL I CAN COME UP WITH THE FUNDS TO FIX IT.
Power train, Aug 14, 2017
PULLED UP TO MY DESTINATION, PUT VEHICLE IN PARK, TURNED THE VEHICLE OFF AND BEGAN TO EXIT THE VEHICLE. AS I EXITED VEHICLE IT BEGAN TO ROLL BACKWARDS. I FELL BACK INTO CAR AND ABRUPTLY APPLIED THE BRAKES. THE CAR SHIFTER HAD NOT GONE INTO PARK WHEN I MOVED IT UPWARDS TOWARDS PARK AND INSTEAD HAD GOTTEN LOCKED IN NEUTRAL. I WAS STILL ABLE TO REMOVE THE KEY FROM THE IGNITION EVEN THOUGH IT HAD NOT ENGAGED IN PARK AND TURNED THE CAR OFF. NOW GEAR SHIFTER IS STUCK IN NEUTRAL AND WILL NOT MOVE. TOOK THE VEHICLE TO BOGGUS FORD AND THEY SAY THAT PROBLEM IS NOT UNDER POWER TRAIN WARRANTY. FORD RECALLED 2014-2015 FORD FUSIONS FOR THIS EXACT PROBLEM ON NOVEMBER 18, 2014 BUT NOW THEY TELL ME THAT MY CAR WAS NOT MADE AT THE PARTICULAR PLANT INCLUDED IN THE RECALL SO MY ISSUE ISN'T COVERED. AS YOU CAN SEE FROM THE ATTACHED PHOTO MY KEY IS SITTING ON TOP OF THE STEERING WHEEL WITH THE VEHICLE NOT IN PARK INDICATOR LIGHT ON AND THE VEHICLE OFF.
Steering, Aug 12, 2017
ON JULY 26, 2017 I EXPERIENCED A NEAR TOTAL LOSS OF STEERING OF MY 2015 FORD FUSION WHILE DRIVING IN A PARKING GARAGE. WARNING LIGHTS INDICATING A LOSS OF POWER STEERING ASSIST AND OF TRACTION CONTROL ACTIVATED. STEERING RETURNED TO NORMAL AFTER RESTARTING THE VEHICLE. MY FORD DEALERSHIP WAS CONTACTED. I TRIED TO THEN DRIVE TO THE DEALERSHIP FOR REPAIR WHEN THE PROBLEM REPEATED ITSELF. I GOT SAFELY TO THE SIDE OF THE ROAD AND ARRANGED FOR A TOW. THE PROBLEM WAS DIAGNOSED AS BEING A FAILED STEERING GEAR ASSEMBLY AND THE POWER STEERING RACK WAS REPLACED, COSTING $1,871.42. A BRIEF INTERNET SEARCH INDICATES THERE HAVE BEEN AT LEAST THREE RECALLS OF FUSIONS (AND OTHER FORD / LINCOLN MODELS) FOR POWER STEERING ASSIST FAILURE (6/11/2013; 5/2/2015; 6/27/2015). THIS IS APPARENTLY A COMMON PROBLEM WITH FUSIONS AND REPORTS OF SYMPTOMS IDENTICAL TO THOSE DESCRIBED HEREIN ARE NUMEROUS. THE ACTUAL FAILURE THAT CAUSED THIS EVENT IS UNKNOWN: CODES WERE PULLED THAT INDICATED THE ELECTRIC STEERING RACK ASSEMBLY NEEDED REPLACEMENT BUT THIS DOES NOT PINPOINT WHAT PART OF THE ASSEMBLY WAS AT FAULT. WHEN ASKED WHAT WOULD CAUSE THIS LOSS OF STEERING ON A VEHICLE HAVING 59,666 MILES ON IT, THE FORD SERVICE MANAGER SUGGESTED IT WAS DUE TO "DRIVING OVER ROUGH ROADS". THIS EXPLANATION, WHETHER TRUE OR NOT, IS ABSURD AND UNACCEPTABLE. THE VEHICLE IS OPERATED UNDER THE SAME ROAD CONDITIONS COMMON TO ALL DRIVERS. IF THE DESIGN AND MANUFACTURE OF THE FUSION STEERING SYSTEM IS DELICATE ENOUGH TO FAIL UNDER NORMAL USE IT SHOULD BE REPLACED. PROBLEMS THAT RESULT IN COMPROMISED STEERING OR BRAKING ARE LIFE-THREATENING. IT WOULD SEEM TO BE ONLY A MATTER OF TIME BEFORE THE ONGOING STEERING PROBLEMS WITH THE FUSION RESULTS IN DEATH.
Engine, Aug 8, 2017
I WAS ON THE FREEWAY AND MY FUSION STARTED SHAKING VIOLENTLY, THE ENGINE LIGHT CAME ON, AND I LOST POWER. I HAD TO PULL OVER AS QUICKLY AS POSSIBLE. LUCKY FOR ME IT WAS A SATURDAY MORNING AND NOT MANY PEOPLE WERE ON THE ROAD. I COULD HAVE EASILY BEEN IN AN ACCIDENT OTHERWISE.
Steering, Seat belts, Aug 8, 2017
TAKATA RECALL I DID A WHEEL ALIGMENT ON 2015 FORD FUSION CAUSE IT PULLS RIGHT REAL HARD ON ACCELERATION.THE ALIGMENT SAID IT WAS JUST FINE BUT THE TOE WAS OUT OF ADJUSTMENT IN THE FRONT AND REAR TIRES.THE CAR STILL PULLS RIGHT ON ECCELERATION AND NOW ITS PULLS HARDER SOMETIMES.MY OTHER PROBLEM IS I CAN'T PULL THE SEAT TO PUT IT ON IT'S STUCK AND FORD IS TELLING ME IT'S NOT A WARRANTY PROBLEM.I'M MAD FORD WONT FIX THERE SCREW UPS AND ONCE THIS IS FIXED I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN.
Wheels, Aug 2, 2017, crash
WHILE DRIVING HOME ON I- 55, ONE OF MY BACK TIRES BLEW UP ON 2015 FORD FUSION. THIS NEARLY CAUSED A POTENTIALLY FATAL ACCIDENT! ON SATURDAY, I CALLED MICHELIN, THE MANUFACTURER OF THE TIRE AND THEY TOLD ME TO TAKE THE TIRE TO DISCOUNT TIRE. I WENT IN TO DISCOUNT TIRE IN NEW LENOX, IL ON SATURDAY FEBRUARY 11, 2017, AND THE MANAGER NEAL, SAID THAT ALL OF THE TIRES NEEDED TO BE REPLACED, AND THE BLOWOUT WAS CAUSED AS A RESULT OF LOW THREAD COUNT. DISCOUNT TIRE WENT ON TO INFORM THAT XCHANGE LEASING, WHO IS RESPONSIBLE FOR SAFETY AND INSPECTION OF THE VEHICLE WOULD BE RESPONSIBLE FOR MISSING THE NEED FOR THE TIRES TO BE REPLACED. SUBSEQUENTLY, IT SEEMS THAT XCHANGE HAS DROPPED THE BALL, AND THANKFULLY THE NEGLIGENCE DID NOT RESULT IN AN UNTIMELY DEATH! SINCE, BEING A PART OF THE XCHANGE LEASING PROGRAM, I HAVE REGULARLY HAD ALL OF MY INSPECTIONS COMPLETED, WHICH INCLUDED TIRE ROTATION, AND INSPECTION. THERE IS NO INDICATION ON ANY OF THE INSPECTION REPORTS THAT TIRES NEED TO BE REPLACED. I AM CURRENTLY DRIVING ON A DONUT, AND I AM SEEKING A RESOLUTION TO THIS PROBLEM.
Power train, Structure, Wheels, Aug 2, 2017
RECENTLY, WHILE TRAVELING FROM CHICAGO, IL TO LAS VEGAS NEVADA, I EXPERIENCED MECHANICAL ISSUES WITH MY 2015 FORD FUSION. THE CAR BROKE DOWN IN LAS VEGAS, NEVADA, WHERE I TOOK IT TO A LOCAL REPAIR SHOP, DUE TO THE CLOSENESS OF THE WHERE IT BROKE DOWN. THE REPAIR SHOP STATED THAT THEY WOULD NEED A FEW DAYS TO DIAGNOSE THE VEHICLE. UNFORTUNATELY, I HAD NO MORE DAYS TO STAY IN VEGAS, AS I NEEDED TO RETURN HOME. THUS, I FLEW BACK TO CHICAGO, AND LEFT MY CAR IN LAS VEGAS, NEVADA IN THE CARE OF THE REPAIR SHOP FOR TESTING AND DIAGNOSIS AND REPAIR. THE REPAIR SHOP CALLED AND STATED THAT MY CAR NEEDED A NEW TRANSMISSION. THIS BEFUDDLED ME, AS MY CAR WAS JUST BARELY TWO YEARS OLD AND HAS LOW MILEAGE. UPON DOING SOME RESEARCH, I FOUND THAT FORD FUSIONS FROM 2013-2016 HAVE KNOWN MECHANICAL ISSUES WITH THE TRANSMISSION AND MANY HAVE ALREADY BEEN RECALLED. I CALLED THE FORD CORPORATE OFFICE AFTER THE REPAIR SHOP ADVISED THAT THE TRANSMISSION NEEDED REPLACING. I WAS ADVISED TO HAVE THE VEHICLE TOWED TO A FORD DEALERSHIP. I HAD THE CAR TOWED TO FRIENDLY FORD, WHERE I AM WAITING FOR THE DIAGNOSIS TO BE COMPLETED. HOWEVER, I WAS ALREADY ADVISED THAT IF IN FACT THE TRANSMISSION NEEDS TO BE REPLACED, IT WOULD BE TAKE APPROXIMATELY 4-6 WEEKS TO BE COMPLETED. THIS PRESENTS A TREMENDOUS INCONVENIENCE TO ME, AS I AM IN CHICAGO AND MY VEHICLE IS 1800 MILES AWAY FROM ME, ESSENTIALLY USELESS TO MY DAY TO DAY ACTIVITIES WHICH INCLUDE SCHOOL, WORK, DOCTORS' APPOINTMENT ETC. I AM A FULL-TIME STUDENT, AND WORK FULL TIME. UNFORTUNATELY, RECENTLY I HAVE BECOME VERY ILL AND HAVE HAD TO CATCH RIDES TO MY VARIOUS DOCTORS' APPOINTMENTS. GETTING AROUND HAS BEEN SIGNIFICANTLY CHALLENGING WITH NO VEHICLE. I BELIEVE THAT FORD KNEW THAT THERE WERE TRANSMISSION FAILURES ON AND FAILED TO RECALL ALL OF THEM TO SAVE MONEY, AND AVOID EXPENSIVE REPAIR COSTS ON POORLY
Steering, Jul 25, 2017
ON JULY 23, I RECEIVED A CALL FROM MY WIFE SAYING HER CAR WOULD NOT START. AFTER STARTING THE CAR, WE NOTICE THE POWER STEERING WOULD NOT TURN. WARNING LIGHTS ON THE DASHBOARD FOR POWER STEERING FAILURE WAS FLASHING. ALONG WITH A FEW OTHER SERVICE ENGINE WARNING. WHILE WAITING FOR A TOW TRUCK, DID RESEARCH ON YOUTUBE TO SEE IF THIS WAS A COMMON PROBLEM. WELL,TO MY SURPRISE. YOUTUBE WAS LOADED WITH THE SAME PROBLEM. MY CAR IS JUST OVER TWO YEARS OLD.
Back over prevention, Jun 27, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS IN REVERSE, THE BACKUP CAMERA FAILED TO CONNECT. AS A RESULT, THE SCREEN DISPLAY WAS BLANK. THE VEHICLE WAS TAKEN TO DELACY FORD (3061 TRANSIT RD, ELMA, NY 14059, (716) 668-1200) WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOUR TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 16,000.
Steering, Jun 20, 2017
DRIVING WITH SUDDEN LOSS IN POWER STEERING
Air bags, Jun 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (MIKE MURPHY FORD INC, 565 W JACKSON ST, MORTON, IL 61550, (309) 263-2311) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Structure, May 22, 2017
DRIVER SIDE PASSENGER DOOR HANDLE BROKE AND THE LATCH TO LOCK THE DOOR TO THE FRAME DOES NOT HOLD UNLESS MANUALLY PUSHING THE LATCH ON THE DOOR ITSELF DOWN TO ENABLE THE LATCH TO CATCH AND HOLD THE BAR ON THE FRAME. OTHERWISE, THE DOOR IS NOT SECURED TO THE FRAME. THE DOOR HANDLE HAS BEEN STICKING FOR A FEW DAYS AND ON SUNDAY MAY 21, 2017 I TRIED TO OPEN THE DRIVER SIDE PASSENGER DOOR AND THE HANDLE PULLED AWAY FROM THE DOOR AND WOULD NOT OPEN. I HAD TO OPEN THE SAID DOOR FROM THE INSIDE. I TRIED PUSHING THE HANDLE BACK IN AND IT WOULD NOT PUSH IN. IT IS DANGEROUS AND AFRAID THE DOOR MAY OPEN DURING VEHICLE OPERATION.
Service brakes, Engine, May 22, 2017
WHILE GOING IN REVERSE DOWN AN INCLINE ALL THE DASH LIGHTS TURN ON AND STEERING LOCKS UP. THIS ALSO HAPPENS WHEN TURNING AND BRAKING AT THE SAME TIME. ON THE CITY STREETS IS WHEN IT WAS FIRST NOTICE. AFTER HAVING THE DEALER COMPUTER READ OUT AND MY REPAIR SHOP READ OUT BOTH SAID THE SAME THING. THIS REPAIR HAD TO BE MADE. RIGHT FRONT PASSENGER SIDE WHEEL ABS SENSOR AND HARNESS AND HAD TO REMOVE AND REPLACE THE WHEEL SPEED ABS SENSOR AND HARNESS. I HAVE UPLOADED ALL REPAIR/BILL AND DIAGNOSTICS ON THIS 2015 CAR. NO RECALLS FOR THIS PROBLEM HAVE BEEN REPORTED TO THE MAKER AS OF YET AND I HAVE CALLED THE MAKER OF THIS CAR'S CUSTOMER SERVICE DEPT AND ALSO ON LINE TO THE FACEBOOK WEBSITE AND HAVE FILED A REPORT. UPDATED 06/01/17*LJ *JS
Engine, May 17, 2017, fire
TL* THE CONTACT OWNED A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT TURNED ON THE AIR CONDITIONING AND SMOKE APPEARED FROM THE VENTS. THE CONTACT HAD TO STOP AND EXIT THE VEHICLE. THE POLICE DEPARTMENT ISSUED AN UNINTENTIONAL FIRE REPORT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND ALSO FILED A REPORT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Visibility/wiper, May 17, 2017
WIPERS ON HIGHEST SETTING DO NOT CLEAR THE WINDSHIELD IN A MODERATE RAIN. IN THE CASE OF A HARD DOWNPOUR I HAVE TO PULL OVER & STOP.THIS HAS HAPPENED ON MULTIPLE OCCASIONS. THIS IS NOT ACCEPTABLE!!! I WILL BE TRADING THIS CAR SOON!!!
Other or unspecified, Engine, Fuel/propulsion system, May 14, 2017
WHILE DRIVING, MY VEHICLE OVERHEATED. CHECKED COOLANT LEVEL, AND IT WAS LESS THAN HALF FULL. I REFILLED COOLANT TO RECOMMENDED LEVEL, AND PROCEEDED TO DRIVE. TWO WEEKS LATER, IT OVERHEATED AGAIN, AND MY COOLANT WAS LOW AGAIN. REFILLED AND MONITORED FOR LEAKS. NO LEAKS. THEN VEHICLE BEGAN MISFIRING. DIAGNOSED WITH CYLINDER 3 MISFIRE. REPLACED SPARK PLUGS AND COIL PACKS. STILL MISFIRING. REDIAGNOSED WITH CYLINDER 3 MISFIRE. THEN IT JUST DIED. WOULD NOT START. ACTED AS THOUGH IT WAS FLOODING. DIAGNOSED WITH NO ADDITIONAL ISSUES BY DEALERSHIP. THEN DISCOVERED TSB FOR A BOLT THAT WAS BACKING OUT OF THE INTERCOOLER AND INTO THE MANIFOLD. THIS ISSUE WAS ALLOWING COOLANT TO FLOOD THE MANIFOLD AND CAUSE MISFIRING. GOT THAT FIXED AS WELL AS THE CATALYTIC CONVERTER AND TURBO UNIT FOR THE CAR WHICH WERE DAMAGED AS A RESULT OF THE COOLANT ISSUE. $5,000 IN REPAIRS FOR A MANUFACTURING DEFECT THAT COULD HAVE LEFT MY FAMILY AND I STRANDED IN THE DESERT HEAT WITHOUT A/C OR IN THE SUB-ZERO SNOWY MOUNTAINS WITHOUT HEAT SINCE THE VEHICLE WOULD NOT EVEN START. AS A FAMILY, WE TRAVEL EXTENSIVELY. THIS IS DEFINITELY A SAFETY ISSUE!!!!!
Electrical system, May 5, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION. THE WRENCH AND ENGINE WARNING INDICATORS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT MANAGED TO RESTART THE VEHICLE TWICE, BUT IT STALLED AGAIN WHEN HE ARRIVED HOME. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO THE DEALER AND HAS BEEN THERE EVER SINCE MARCH 27, 2017. THE CONTACT STATED THAT THE FAILURE STARTED IN JANUARY OF 2017. THE VEHICLE WAS TAKEN TO THE DEALER TWO OTHER TIMES FOR REPAIRS FOR THE SAME FAILURE. THE DEALER REPLACED THE TOTAL CONTROL MODULE BACK IN JANUARY, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Power train, Electrical system, Apr 24, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS OR AFTER STOPPING THE VEHICLE, IT STALLED WITHOUT WARNING INTERMITTENTLY. THE FAILURE RECURRED EIGHT TIMES. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. UPDATED 10/31/2017*JS
Engine, Apr 21, 2017
VEHICLE BEGAN TO OVERHEAT WHILE DRIVING ON INTERSTATE... WARNING LIGHT WOULD BLINK AND CAR WOULD GET EXTREMELY HOT... COOLANT WAS LEAKING INTO THE ENGINE, INTERNAL LEAK, SO WARNING LIGHT WOULD APPEAR ABOUT EVERY 3 DAYS VEHICLE HAS BEEN PROPERLY MAINTENANCE AND NOTHING DONE BY OWNER TO CAUSE ENGINE FAILURE
Air bags, Apr 21, 2017
TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT ON THE FRONT PASSENGER SIDE THERE WAS AN AIR BAG CASING THAT WAS PUSHING UPWARDS TOWARDS THE DASHBOARD. THE CONTACT WAS CONCERNED DUE TO THE AIR BAG CASING BEING OUT OF PLACE AND COULD EXPERIENCE A FAILURE WITH THE FRONT PASSENGER SIDE AIR BAG. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE DEALER MENTIONED THAT THE DASHBOARD COULD BE REPLACED BUT IT WOULD BE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Electrical system, Apr 8, 2017
I WAS DRIVING IN HEAVY TRAFFIC -- LOTS OF STOP AND GO -- WHEN MY KNEE HIT THE IGNITION KEY FOB AND APPARENTLY TURNED IT INTO THE ACC POSITION. CAR SHUT DOWN AND MESSAGE "TRANSMISSION NOT IN PARK" APPEARED ON THE DISPLAY. I TURNED ON THE EMERGENCY BLINKERS AND DRIFTED OVER TO THE SIDE OF THE 4-LANE HIGHWAY. AFTER STOPPING AND PUTTING IT IN PARK I RESTARTED THE ENGINE. CAR IS USUALLY DRIVEN BY 5' 3" DRIVER WITHOUT THIS PROBLEM; BUT I AM 6" 3" AND MY KNEE CONTINUALLY HITS THE IGNITION KEY FOB AS I MOVE MY FOOT FROM THE ACCELERATOR TO THE BRAKE. TO SAY THAT THIS IS A SERIOUS PROBLEM FOR TALL DRIVERS OF THE FORD FUSION WOULD BE AN UNDERSTATEMENT!
Steering, Suspension, Power train, Apr 5, 2017
I'VE HAD STEERING AND TRANSMISSION ISSUES SINCE I PURCHASED THIS CAR THAT CAN'T BE AND/OR WON'T BE ADDRESSED BY THE DEALER. THE CAR IS VERY HARD TO KEEP IN THE LANE ESPECIALLY ON THE EXPRESSWAY. THE TRANSMISSION SHIFTS VERY HARD UPON ACCELERATION AND DECELERATION. THE SUSPENSION IS WEAK MAKING THE CAR SEEM AS IF IT'S SINKING ON THE DRIVERS SIDE AND BOUNCES WAY TOO MUCH AS WELL AS THE SWAYING AS THE CAR IS DRIVEN AND HAS WHERE ROLL ON TURNS. THE VEHICLE SITS TOO LOW TO CLEAR ALL DRIVE WAYS AND THE WIPERS DON'T CLEAR THE WINDOWS PROPERLY. THE FRONT WINDOW ALWAYS GETS FOGGY CAUSING THE HEAT OR AC TO BE USED CONSTANTLY.
Air bags, Seat belts, Mar 19, 2017, crash
TAKATA RECALL.... MY GIRLFRIEND WRECKED MY CAR OFF A T-ROAD TRYING TO MISS DEER AND DID MAJOR DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY AT ALL. SEAT BELT DIDN'T RESTRAIN HER EITHER, SHE HIT STEERING WHEEL EXTREMELY HARD. SHE WAS ON A HIGHWAY.