2016 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,705 owner complaints filed for this model year. This is the 5th highest complaint count among 15 Fusion model years with reports.
Of the 2016 reports, 61 involved a crash and 6 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Latches/locks/linkages, doors, latchNov 17, 2023
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15. This recall is an expansion of NHTSA recall number 20V-177.
Campaign 23V775000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Seat belts, front, anchorageApr 27, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
An improperly welded driver seat riser may fail to adequately restrain the driver during crash, increasing the risk of injury.
Ford quarantined the affected vehicles at dealerships prior to their sale. Dealers will replace the front driver seat track rail, free of charge. The recall began on May 19, 2016. Ford's number for this recall is 16C05.
Campaign 16V250000 on NHTSA.gov
Fuel system, gasoline, storageOct 1, 2015
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel tank that cracks may leak fuel, increasing the risk of a fire.
Ford will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C11.
Campaign 15V618000 on NHTSA.gov
Representative owner complaints
1,705 reports, newest first.
Other or unspecified, Mar 9, 2020
THE SHIFTER WAS STUCK IN REVERSE BACING UP NOW IT'S STUCK IN PARK. I KNOW THERE IS A RECALL WITH THE SHIFTER.
Power train, Air bags, Mar 6, 2020
1. AIR BAG SENSOR STAYS ON, AS IF I HAVE A MALFUNCTIONING UNIT THAT WILL BURST AT ANY TIME. NO MATTER WHAT I DO, IT ALWAYS STAYS ON. THERE IS NO WAY TO TURN THE SENSOR OR THE AIRBAGS OFF, SO I CANNOT DISENGAGE THEM AND KEEP THEM FROM EXPLODING UNNECESSARILY. 2. THE TRANSMISSION DOES NOT SHIFT PROPERLY. IT IS JUMPED WHEN AUTOMATICALLY SHIFTING BETWEEN THIRD AND FOURTH GEAR AS IF THERE IS NOT ENOUGH FLUID TO ALLOW FOR A SMOOTH TRANSITION.
Tires, Mar 6, 2020
I HAVE OWNED 5 MICHELIN ENERGY SAVER A/S TIRES, SIZE 225/50R17. THREE OF THEM DEVELOPED SIDEWALL BUBBLES IN LESS THAN 40,000 MILES, SOME WITHIN 5000 MILES OF PURCHASE. ALL TIRES HAD TO BE REPLACED SINCE DRIVING ON THESE TIRES COULD CAUSE DEATH. THIS TIRE IS DEFECTIVE AND SHOULD BE RECALLED.
Other or unspecified, Feb 25, 2020
HI, I WON THE FORD FUSION CAR IN IAAI WEBSITE AND THE CAR TO BE SHIPPED TO AZERBAIJAN. I CAN SEE THAT CAR HAD RECALLED 3 TIMES AND STATUS STATES IMCOMPLATE. CARFAX DATA STATES THE CAR TOTALLY LOST. MY QUESTION IS HAS THE RECALL BEEN DONE ON THIS VEHICLE OR? COULD I DO RECALLS IN BAKU(AZERBAIJAN'S CAPITAL) FORD DEALER(SERVICE) WITH FREE OF CHARGE? AN EXAMPLE OF RECALL NUMBER IS 18S08. THANKS A LOT
Electrical system, Visibility/wiper, Feb 22, 2020
WHEN I WENT OUT TO MY PARKED CAR IN THE DRIVEWAY THIS MORNING, ALL OF MY WINDOWS WERE DOWN. AT FIRST, I HAD THOUGHT THAT SOMEONE HAD BROKEN INTO MY CAR, AND I LOOKED FOR BROKEN GLASS, SIGNS OF FORCED ENTRY, AND MY BELONGINGS TO BE STREWN ALL OVER MY CAR. HOWEVER, THERE WAS NONE OF THE ABOVE. MY CAR WAS JUST AS IT HAD BEEN WHEN I LEFT IT AROUND 7:00 PM THE NIGHT BEFORE, AND NOTHING HAD EVEN BEEN MISPLACED FROM WHERE I HAD LEFT IT. I WAS COMPLETELY FLUMMOXED, UNTIL I DO A GOOGLE SEARCH FOR 2016 FORD FUSION ELECTRICAL PROBLEMS, AND SAW THAT THERE WERE A NUMBER OF PEOPLE THAT REPORTED VARIOUS ELECTRICAL PROBLEMS WITH MY PARTICULAR MODEL THAT RESULTED IN THEIR CAR'S WINDOWS ROLLING DOWN WITHOUT CAUSE. THIS IS THE FIRST TIME THIS HAS HAPPENED TO ME, THANKFULLY, BUT I CAN'T RISK THIS HAPPENING AGAIN, ESPECIALLY WHEN THERE'S INCLEMENT WEATHER.
Power train, Feb 15, 2020
WHEN I'M GOING DOWN HILL AT HIGH SPEEDS , THE TRANSMISSION DOWN SHIFT VERY HARD WHEN I APPLY THE BRAKE AT ALL. IT SOUNDS LIKE A VERY LOUD REVVING. ONCE I PRESS THE ACCELERATOR AGAIN IT GOES BACK TO NORMAL. IT'S VERY CONCERNING , MY CAR HAS 59,000 MILE ON IT AND DEALER SAYS THEY COULDN'T FEEL ANYTHING, WELL THAT PROBABLY BECAUSE THEY DIDN'T DRIVE IT DOWN HILL.
Air bags, Other or unspecified, Feb 12, 2020
AIR BAG SENSOR CAME ON AND WILL NOT GO OFF. IT ISN'T WORKING PROPERLY. THE AIRBAG SENSOR LIGHT COMES ON AND STAYS ON, REGARDLESS IF THERE IS A PERSON IN THE SEAT OR NOT. PASSENGER AIR BAG SEEMS TO BE SHOWING OFF ALL THE TIME. I'M CONCERNED THAT THEY AREN'T WORKING PROPERLY.
Electronic stability control (ESC), Engine, Feb 11, 2020
THROTTLE BODY/FUEL RAIL PRESSURE SENSOR FAILURE. I BELIEVE THAT THERE WAS A RECALL ON THIS PART FOR THE EARLIER FUSION MODELS, BUT NOT THE 2016 MODELS, AND THAT RECALL SHOULD BE UPDATED. WHILE EITHER DRIVING UNDER 40MPH OR SITTING IDLE, THE CAR'S ENGINE WOULD SHUT OFF WHILE THE ELECTRICS WOULD REMAIN ON. THIS CAN CAUSE OTHER VEHICLES TO CRASH INTO ME AND CAUSE SERIOUS INJURY OR WORSE.
Engine, Feb 11, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED THE VEHICLE STARTED TO OVERHEAT. THE LOW COOLANT LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY TO CHECK THE COOLANT LEVEL. THE CONTACT STATED THAT THE COOLANT LEVEL FLUCTUATED UP AND DOWN. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LEAK MAY BE AT THE COOLANT RESERVOIR BUT WAS NOT CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. ADDITIONALLY, UPON START UP THE RPM REVVED UP AND THE VEHICLE VIBRATED ABNORMALLY WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS INTENDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS 140,000. *DT VEHICLE WAS TAKEN TO GENGRAS FORD (PLAINVILLE, CT) TO BE DIAGNOSED. CONSUMER WAS INFORMED THAT THE CYLINDERS WERE GETTING COOLANT IN THEM WHICH WAS CAUSING ENGINE TO MISFIRE. CONSUMER STATES THAT THEY RECEIVED A RECALL NOTICE FOR THE SAME ISSUE FOR THEIR 2017 FORD FUSION TITANIUM. MANUFACTURER WAS CONTACTED AND SAID THAT THEY WOULD LOOK INTO THE ISSUE. *DL
Power train, Feb 7, 2020
VEHICLE SLAMMING INTO GEAR WHILE ATTEMPTING TO REVERSE. HARSH AND DELAYED SHIFTING BY THE TRANSMISSION BETWEEN PARK/REVERSE/DRIVE. OCCURS WHEN THE VEHICLE IS AT A COMPLETE STOP WITH THE BRAKE PRESSED. VEHICLE ALSO FAILING TO DOWNSHIFT TO A LOWER GEAR AFTER SLOWING DOWN.
Engine, Feb 6, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT FAILURE OCCURRED WHILE IDLING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Air bags, Feb 4, 2020
PASSENGERS AIR BAG SENSOR DOES NOT WORK PROPERLY. WHEN STARTING THE CAR THE PASSENGERS AIRBAG LIGHT (0FF) COMES ON AND GOES AWAY IMMEDIATELY REGARDLESS IF THERE IS A PERSON IN THE SIT (ADULT). AIR BAG SEEMS TO BE ON ALL THE TIME WITH NO LIGHT INDICATED. DON'T EVEN KNOW IF IT WORKS
Power train, Jan 31, 2020
TRANSMISSION NOT SHIFTING INTO GEAR PROPERLY MAKING A WHINDING NOISE
Steering, Jan 28, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON A MESSAGE FLASHED ON THE MESSAGE CENTER WHICH STATED, 'STEERING FAULT SERVICE NOW'. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. ON ANOTHER OCCASION WHEN THE VEHICLE WAS STARTED THREE MESSAGES DISPLAYED: SERVICE ADVANCE TRAC, POWER STEERING LOSS DRIVE SAFELY, TRACTION CONTROL UNAVAILABLE. THE CONTACT STATED THAT THE STEERING CEASED. THE VEHICLE WAS TOWED TO SEELYE FORD, 3820 STADIUM DR, KALAMAZOO, MI 49008, DO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Steering, Electrical system, Jan 23, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING 25 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING CEASED. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TOWED TO HENNESSY FORD LINCOLN ATLANTA LOCATED AT 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, (470) 602-2073, WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK AND PARKING SENSOR NEEDED TO BE REPLACED. THE CONTACT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 93,000.
Fuel/propulsion system, Jan 21, 2020
EVAP FUEL VAPOR CANISTER PURGE VALVE ASSEMBLY FAILED. DEALER CHARGING $314.00 AND SAID FORD DOES NOT COVER THIS PART UNDER WARRANTY. THIS IS AN EMISSION COMPONENT WITH MANY COMMENTS ABOUT KNOWN FAILURE.
Electrical system, Jan 16, 2020
VEHICLE APIM FAILED. THIS IS CONSIDERED TO BE THE HANDSFREE OPTION FOR CELL PHONE USE, STEERING WHELL CONTTOLS, AND CELL BLUE TOOTH OPTION.
Structure, Jan 15, 2020
I AM FORTUNATE TO HAVE BEEN STATIONARY(THE VEHICLE) AT THE TIME OF THE CASUALTY TO MY 2016 FORD FUSION. I WAS STOPPED AT A STORE AND AFTER I PLACED MY THINGS IN THE BACKSEAT, I WENT TO CLOSE MY REAR DRIVER SIDE DOOR AND IT WOULD NOT CLOSE. THIS HAPPENED JANUARY 14TH, 2020. I WILL MENTION THAT MY 2016 FORD FUSION WAS PURCHASED IN SEPTEMBER 2016 WITH ONLY 17 MILES ON IT, BRAND NEW AT AN OVERSEAS MILITARY VEHICLE DEALERSHIP. MY VEHICLE CURRENTLY ONLY HAS 18,000 MILES ON IT. AS I HAVE NO ROPE OR TIES IN MY VEHICLE, I WAS LEFT WITH TWISTING MY ARM BEHIND THE DRIVER SEAT AND DRIVING HOME(INSTEAD OF MY DESTINATION) WITH MY ARM PAINFULLY TWISTED AROUND AS TO KEEP THE DOOR CLOSED ON THE ROAD TO NOT HIT ANOTHER VEHICLE WHEN I BRAKED OR TURNED. I WOULD SURMISE THIS AS A NOT POSITIVE EXPERIENCE IN THE POURING RAIN. FORD HAS FORMALLY TOLD ME VIA THEIR CUSTOMER CARE LINE THAT MY VEHICLE IS NOT COVERED UNDER ANY SAFETY RECALLS. FORD HAS STATED MY $2000 FORDEXTRACARE 7 YEAR/75,000 MILE EXTENDED WARRANTY ADDITIONALLY WILL NOT COVER THIS CASUALTY. I'VE FOUND EVIDENCE ONLINE THAT FORD ISSUED RECALLS FOR 2013-2015 FORD FUSIONS FOR THIS EXACT PROBLEM. I AM CONCERNED AS TO WHY MY SAFETY CONCERN AND VERY REAL CASUALTY TO MY VEHICLE WAS VALID ON THIS MODEL OF CAR A YEAR PRIOR TO MINE, BUT SOMEHOW IS NOT NOW. CAN A FORD VEHICLE WITH ONLY 18K MILES ON IT AT 3 YEARS OLD BE REASONABLY EXPECTED TO HAVE THE DOORS BREAK IN THE OPEN POSITION? I'M BEING TOLD THAT IT IS NOT A DEFECT OF THE VEHICLE AND I AM TO FOOT THE BILL FOR THIS CASUALTY TO THE VEHICLE.
Power train, Jan 13, 2020
THE CAR SHOWED IT WAS IN PARK. IT WAS ACTUALLY STILL IN GEAR EVEN SHOWING OTHERWISE. THERE HAS BEEN A RECALL ON THE SAME MAKE AND MODEL (2016 FORD FUSION). THE PROBLEM WAS WITH A FAULTY, AND DETACHED SHIFT CABLE. THERE HAVE BEEN OVER 500,000 FORD VEHICLES RECALLED FOR THIS SPECIFIC ISSUE. THIS WAS THE EXACT PROBLEM WITH OUR 2016 FORD FUSION WITH 88,101 MILES. WE JUST PLAYED A TOTAL OF $278 TO HAVE THE VEHICLE TOWED AND THE PART REPLACED. FORD IS TELLING ME THAT OUR SPECIFIC VIN # WAS NOT INCLUDED IN THE RECALL OF THE OTHER 500,000 VEHICLES THIS FAR. HOW CAN THIS COMPANY GET AWAY WITH THIS PROBLEM? I ALSO CONTACTED THE CLOSEST FORD DEALER PRIOR TO HAVING THE CAR TOWED. AFTER FINDING THAT THE VEHICLE WOULD NOT BE COVERED UNDER WARRANTY, WE HAD TO HAVE TOWED AND FIXED AND THE CLOSEST BODY SHOP TO WHERE THE CAR WAS BROKE DOWN AND STILL IN GEAR. WE SET THE PARKING BREAK TO KEEP THE VEHICLE FROM ROLLING AWAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Wheels, Jan 3, 2020
WENT TO MIKE BASS FORD IN SHEFFIELD, OH FOR MY ROUTINE MAINTENANCE. VEHICLE HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS (WITH THE EXCEPTION OF NEW TIRES AT DISCOUNT TIRE IN AVON, OH). WAS INFORMED BY THE SERVICE ADVISOR THAT THE LUG NUTS WERE SWOLLEN DUE TO THE TWO-PIECE DESIGN AND THAT THEY WOULD ALL NEED TO BE REPLACED. I WAS QUOTED $59 PER WHEEL WHICH I DECLINED. CONTACTED FORD ABOUT MY EXTENDED WARRANTY ON 1/3/2020 AND WAS TOLD THAT EVEN THOUGH IT WAS A SAFETY ISSUE, FORD WOULD NOT PAY TO REPLACE THE LUG NUTS ON MY VEHICLE.
Steering, Dec 31, 2019
GOT IN MY CAR THIS MORNING AND STARTED IT AND GOT CODES LIKE CRAZY. ALSO POWER STEERING ISN'T WORKING FORD FUSION STEERING ASSIST FAULT SERVICE REQUIRED
Power train, Dec 30, 2019
GOT IN THE PARKED VEHICLE AND THE DISPLAY ON THE DASH SAID THE VEHICLE WAS IN NEUTRAL BUT SHIFTER WAS IN PARK AND WOULD NOT MOVE. THE TRANSMISSION LINKAGE BUSHING HAD FAILED AND THE CABLE WAS NO LONGER CONNECTED TO TRANSMISSION. THIS IS A KNOWN RECALL ISSUE FOR THIS MODEL. DEALERSHIP ADVISED THE RECALL DOES NOT APPLY TO MY VIN AND I AM RESPONSIBLE FOR REPAIRS.
Steering, Electrical system, Electronic stability control (ESC), Dec 22, 2019
ALL OF A SUDDEN WHEN I WAS DRIVING THE POWER STEERING WENT OUT. THE TRACTION CONTROL ALSO WENT OFF AND WILL NOT COME BACK ON. I WAS ON THE HIGHWAY WHEN THIS HAPPENED AND IT WILL NOT COME BACK ON.
Electrical system, Dec 21, 2019
DASH CODE APPEARED READING UNABLE TO COMMUNICATE WITH CLIMATE CONTROL IN TURN RENDERING ALL TOUCH SCREEN APPLICATIONS AND THE ABILITY TO CONTROL ANY AND ALL OF THE VEHICLES RIGHT SIDE TO FUNCTION. ( WINDOWS, DOORS, LOCKS, ETC.) THIS HAPPENED WHILE DRIVING ON CITY STREETS AND HIGHWAY
Engine, Dec 20, 2019
OUT OF NO WHERE 2.5 ENGINE BLOCK ISSUES NO ACCIDENTS MAINTENANCE STAYS UP TO DATE AT ALL TIMES DIDN'T HIT OR BUMP ANYTHING WHEN TO MY CAR ONE MORNING AND IT STARTED SOUNDING LIKE A DIESEL TRUCK WHEN IN IDLE OR PARK NOISE NOT AS LOUD WHEN N DRIVE