2019 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 377 owner complaints filed for this model year. This is the 14th highest complaint count among 15 Fusion model years with reports.
Of the 2019 reports, 5 involved a crash and 2 involved a fire. 7 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Back over prevention, softwareJun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 on NHTSA.gov
Electrical system, propulsion system, traction battery, management system/energy control module (bms/becm)Jun 23, 2023
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash.
Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
Campaign 23V440000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Engine, May 10, 2021
CAR SHUDDERS/SHAKES INTERMITTENTLY ON COLD STARTS. CHECK ENGINE LIGHT CAME ON MAY 3 AT 11AM. TAKEN TO DEALER ON MAY 3 AT 4PM. AFTER DEALER INSPECTION, ADVISED ON MAY 5 THAT COOLANT LEAK INTO CYLINDERS IS REQUIRING A NEW ENGINE AT 28,700 MILES. DEALER ADVISED THERE IS A TSB ON THIS AND IT IS A COMMON PROBLEM WITH THE ENGINE.
Air bags, Forward collision avoidance, Mar 16, 2021
I HAVE 2019 FORD FUSION WITH ONLY 6400 MILES. AIRBAG LIGHT CAME ON AND TOOK THE CAR TO DEALERSHIP AND THEY DENIED TO COVER AIRBAG MODULE REPLACEMENT UNDER WARRANTY. AIRBAG MODULE WAS BAD AND DEALERSHIP DENIED TO COVER BECAUSE I HAD SMALL DENT DAMAGED ON THE QUARTER PANEL WHEN I BOUGHT IT. CAR DRIVES FINE BUT HAS AIRBAG LIGHT ON DUE TO BAD MODULE FROM THE MANUFACTURE.
Electrical system, Feb 7, 2021
MY CAR HAS HAD ONGOING ELECTRICAL PROBLEMS SINCE DAY ONE. THEY HAVE TRIED VARIOUS REMEDIES TO NO AVAIL. NOW THAT IT IS OUT OF WARRANTY THEY REFUSE TO COVER THIS ONGOING ISSUE
Power train, Engine, Jan 12, 2021
COMING TO STOP AT A PARKING LOT AND ALL OF SUDDEN THE CAR ACCELERATED (SEEM LIKED 90 MPH) ON IT'S OWN JUMPED THE CURB WENT UP ON THE LAWN BEFORE I COULD REACT AND APPLIED THE BRAKES! I WAS PROBABLY ALMOST STOPPED BEFORE THE CAR RAPIDLY ACCELERATED FOR NO REASON!
Power train, Electrical system, Engine, Dec 12, 2020
T O WHOM IT MAY CONCERN, THANK YOU FOR ASSISTING ME DURING THIS PROCESS. MY CAR I PURCHASED NEW AND I WOULD LIKE TO SAY A FEW MONTH INTO OWNING MY CAR IVE HAD SERVAL INCIDENCE WHERE MY CAR WOULD COMPLETELY SHUT OFF WHILE I'M A RED LIGHT FOR AWHILE DUE TO TRAFFICS. MY CAR HAS AN ECO BUTTON WHERE I CAN TURN IT OFF AND ON SO IT DOESN'T 'SHUT DOWN' WHEN I COME TO A STOP. THE REASON I'M SO UPSET WITH THIS IS BECAUSE 2-3 TIMES IT'S HAPPENED TO I'VE HAD MY TODDLER WITH ME AND IN ORDER FOR ME TO GO (WHEN THE CAR SHOULD AUTOMATICALLY TURN ON ONCE I REMOVE MY FOOT FROM THE BREAK), I HAVE TO TURN OFF MY CAR AND TURN IT BACK ON AND IT'S HAPPENED DURING TRAFFIC AND BUG INTERACTIONS. I DON'T FEEL SAFE IN MY CAR AND MOST IMPORTANTLY I'M SCARED A CAR WILL HIT ME FROM BEHIND DO TO THIS ISSUE WITH MY SON IN THE CAR. I'VE ADDRESSED THIS ISSUE TO FORD AND WHEN I TAKE IT IN THEY SAID THEY CAN'T DETECT THE PROBLEM. THEY'VE CHANGED THE BATTERY THINKING IT WOULD HELP HIT IT DIDN'T. I'VE GIVEN THEM THE OPPORTUNITY TO ASSIST ME AS MUCH AS THEY CAN BUT YET I FEEL LIKE NOTHINGS BEEN DONE.
Service brakes, Nov 15, 2020
WAS AT COMPLETE STOP, HEARD A LOUD "POP" NOISE FROM MY CAR THAT SHOOK MY BREAK PEDAL. BREAK PEDAL HAS FELT "SQUISHY" AND GOES ALMOST TO THE FLOOR WHEN STOPPING.
Electrical system, Nov 15, 2020
THE SYSTEM BEGAN FAILING WHEN THE FIRST THE ALARM DOESN'T SET, THEN THE HORN DOESN'T WORK BUT THE VEHICLE DOES RUN
Vehicle speed control, Oct 5, 2020
SIMILAR TO NHTSA ID# 11290551, I TOO EXPERIENCED SUDDEN ACCELERATION OF MY VEHICLE OVER THE SET SPEED ON THE CRUISE CONTROL SYSTEMS IN BOTH MEDIUM (35-45MPH) AND HIGHWAY (50-65MPH) SPEEDS. I'M THE ORIGINAL OWNER OF THE VEHICLE, CURRENTLY UNDER 15K MILES. PERIODIC VISUAL INSPECTIONS BY OWNER, ALL VEHICLE MAINTENANCE PERFORMED BY DEALERSHIP AS PER OWNER'S MANUAL. WHILE I NEVER LET THE CAR TAKE OVER THE DRIVER, IT CONCERNS ME IF THIS HAPPENS WITH MY WIFE DRIVING IT AS SHE MAY NOT HAVE THE SAME THINKING THAT I DO. ASIDE OF THAT, THE ADAPTIVE CRUISE CONTROL FEATURE IS INCONSISTENT IN DETECTING VEHICLES WHILE SWITCHING LANES OR IN FLAT SURFACED CURVES, REGARDLESS OF THE WEATHER (HAPPENED MULTIPLE TIMES DURING CLEAR DAYS AND UNDER MODERATE RAIN). THIS CAUSES THE VEHICLE TO ACCELERATE SO IT RETURNS TO THE SET SPEED. WHILE THE FEATURE WORKS OK MOST OF THE TIME, THOSE INCONSISTENCIES CAN CAUSE SEVERE PROBLEMS ON HIGHWAY SPEEDS - WHICH IS THE PLACE THEY ARE MOST USED AT. ONCE AGAIN, WHILE I FEEL I AM ALWAYS IN CONTROL OF MY VEHICLE, I GET CONCERNED FOR MY WIFE. SHE DOES NOT DO HIGHWAYS OR DRIVES LONGER THAN A 10 MILES RADIUS TO A FEW KNOWN LOCATIONS BY HERSELF. BY THE FEW TIMES I EXPERIENCED THE REPORTED, I'VE CONSIDERED IF THE VEHICLE WITH THE CLAIMED ADDED SAFETY FEATURES WERE WORTH THE PURCHASE AND ARE TRULY READY FOR WIDE ADOPTION.
Engine, Fuel/propulsion system, Oct 5, 2020
ON MY 2019 FORD FUSION THE CHECK ENGINE LIGHT CAME ON FOR MY FUEL SYSTEM. IT IS READING THAT I HAVE A FAULTY PURGE VALVE. THE CODE WAS P0456.
Power train, Engine, Sep 9, 2020
I WAS DRIVING OUT OF A STORE AND ALL OF A SUDDEN THE VEHICLE HAD THE BATTERY ENGINE COME OUT AND OTHER WEIRD VERBIAGE IVE NEVER SEEN. ALL OF A SUDDEN MY VEHICLE JUST STOP , BRAKES BECAME TOO STIFF TO TURN BACK THE VEHICLE AS YOU ARE SUPPOSE TO PRESS THE BRAKE AND PUSH THE START BUTTON. I WAIT WITH MY 9 YEAR OLD DAUGHTER ON A BUSY STREET AND IT WAS OVER 100 DEGREE WEATHER. WE WAITED MAYB 10MINS AND THE BRAKE BECAME SOMEONE MANAGEABLE TO PUSH AND THE VEHICLE STARTED AS SOON AS IT DID START SMOKE STARTED COMING OUT FROM THE HOOD DROVE TO A NEAR BY BUSINESS AND HAD TO WAIT OVER W HOURS FOR A TOW TRUCK. THIS IS SUCH A SAFETY HAZARD AS A MOTHER YOU WANT THE VEHICLE YOU DRIVE TO BE AS SAFE AS POSSIBLE BUT FOR A BRAND NEW VEHICLE ONLY A YEAR OLD TO STALL OUT THE WAY IT DID IS SO SCARY BECAUSE I COULD'VE BEEN HIT AND YOU NOT ONLY WORRY ABOUT YOUR SAFETY BUT YOUR CHILD'S SAFETY.
Other or unspecified, Mar 4, 2020, crash
TL* THE CONTACT OWNS A 2019 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE BEGAN TO PULL TO THE LEFT AS AN ABNORMAL NOISE BEGAN EMITTING FROM THE VEHICLE. THE VEHICLE THEN INDEPENDENTLY TURNED TO LEFT AND HIT THE BARRIER WALL ON A BRIDGE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. HER DAUGHTER SUSTAINED NO MAJOR INJURIES, ONLY MINOR SORENESS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TWICE TO TWO DIFFERENT INDEPENDENT MECHANICS. THE VEHICLE HAD YET TO BE REPAIRED. THE CONTACT SPOKE WITH A DEALER (JENKINS & WYNNE FORD, HONDA, & LINCOLN 2655 TRENTON RD, CLARKSVILLE, TN 37040) WHO INFORMED HER THAT THERE WERE NO ACTIVE RECALLS ON THE VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.
Engine, Mar 2, 2020
I HAD A RECALL REGARDING A COOLANT RELATED ISSUE. THIS WOULD CAUSE A MISFIRE, DAMAGING THE ENGINE AND CAT CONVERTER. I TOOK THE CAR DEALERSHIP. THEY SAID THEY FIXED. FOLLOWING DAY ENGINE LIGHT CAME ON. TOOK IT THE DEALERSHIP AGAIN. I AM TOLD ENGINE NEED TO BE REPLACED. THE CAR IS SITTING THERE. IT WOULD TAKE COUPLE MONTHS TO REPAIR THEY SAID. CAR HAS 18K MILEAGE ON IT. 2019 FORD FUSION.
Engine, Feb 18, 2020
SO WHEN I'M DRIVING DOWN THE ROAD IT WILL START DOING WEIRD STUFF .. LIKE JERKING AND APPLYING THE BREAKS AND THEN THE CAR JUST SHUTS OFF AND THEN IT TAKE ABOUT A COUPLE MINS FOR IT TO COME BACK ON SO I THINK THIS IS A DANGER & SAFETY HAZARD
Power train, Other or unspecified, Engine, Jan 30, 2020
PRIOR TO RECALL NOTICE; ON 12-20-19 HUSBAND NOTICED COOLANT L LEVEL DOWN AT APPROXIMATELY 7,000 MILES. WENT TO LOCAL FORD DEALER TO PURCHASE COOLANT. WHILE THERE DEALER ASKED SEVERAL QUESTIONS CONCERNING SPECIFICS; LIKE, IS COOLANT LEAKING FROM YOUR ENGINE AND IS IT VISIBLE ON THE GROUND; HUSBAND SAID NO. RETUNED HOME WITH COOLANT AND FILLED THE RESERVOIR. JANUARY 18TH, 2020, RECEIVE RECALL NOTICE FROM FORD ADVISING COOLANT MAY BE INTRUDING INTO THE CYLINDERS; ADVISING TO CONTACT LOCAL DEALER FOR SERVICE. JANUARY 21ST, CAR INTO SERVICE TO REPROGRAM POWER TRAIN /CLEARED ALL CODES. JANUARY 22ST, 2020 TOOK AN 81 MILE TRIP TO LAKE AND BACK; HOURS LATER CHECKED THE COOLANT AND IT WAS DOWN AGAIN 5/8 'S INCH FROM MAX. JANUARY 23RD CALLED THE SCHEDULED ANOTHER APPT FOR JANUARY 29TH. JANUARY 29TH 2020, MCSPADDEN FORD HAD VEHICLE FOR 4.5 HOURS TO CONTINUE INVESTIGATION INTO EXCESSIVE COOLANT USE. UPON PICK UP OF VEHICLE, SERVICE MANAGER ADVISED THEY PUT CAR UP ON LIFT TO LOOK FOR LEAKS, NEGATIVE. HOOKED UP COMPUTER AND RAN CAR FOR 20 MINUTES LOOKING FOR ANYTHING UNUSUAL, NO PROBLEMS FOUND. REMOVE VALVE COVERS, INSPECTED BLOCK, PISTONS & CYLINDERS. IN PROCESS BOKE A SPARK PLUG THAT WAS REPLACED AT NO CHARGE. SERVICE MANAGER ADVISED THEY DID NOT FIND ANYTHING TO FIX; WE SHOULD JUST DRIVE IT LIKE NORMAL. DRIVING HOME AT 1.3 MILES (4 MIN) CAR SPUTTERS. ANOTHER .3 MILES (1 MIN) CAR SPUTTERS, BUCKS, STEERING VIBRATES, CAR SHAKES. ANOTHER .6 MILES (1 MIN) , CAR SPUTTERS & BUCKS, STEERING VIBRATES, CARE SHAKES, RPM GAUGE BOUNCING, CHECK ENGINE LITE COMES ON. ANOTHER .5 MILES (1 MIN) I PULL OFF THE HIGHWAY INTO RESIDENTIAL NEIGHBORHOOD AND CALL MCSPADDEN SERVICE WHO ADVISE TO IMMEDIATELY RETURN THE CAR TO THEM IF I AM ABLE. CAR LEFT AGAIN AT THE SHOP AT 1-29-2020 5:45.
Engine, Jan 21, 2020
STARTED THE CAR MANUAL AND A POWER TRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 1 OTHER OCCASIONS JANUARY 1ST 2020 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING.
Suspension, Jan 8, 2020, crash
TL* THE CONTACT OWNS A 2019 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 25 MPH, THE FRONT AXLE ON THE PASSENGER SIDE FRACTURED CAUSING THE TIRE TO FOLD UNDER THE VEHICLE. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND THE VEHICLE COULD NOT BE TURNED TO THE LEFT OR RIGHT DIRECTION. THE VEHICLE HEADED STRAIGHT FOR 30 YARDS AND WENT OVER A CURB LANDING ON AN INCLINE OF A PRIVATE PROPERTY. ALL THE AIR BAGS DEPLOYED EXCEPT FOR THE FRONT DRIVER SIDE AND STEERING WHEEL AIR BAGS WHICH FAILED. A POLICE REPORT WAS FILED UNDER REPORT NUMBER: 212000012. THE CONTACT SUSTAINED TWO 9 CM LACERATIONS TO THE HEAD AND 19 STITCHES, A CONTUSION TO THE HEAD, CONCUSSION, LOSS OF MEMORY, AND MASSIVE BODY ACHES THAT REQUIRED MEDICAL ATTENTION. A POLICE OFFICER DROVE THE CONTACT TO THE HOSPITAL AFTER THE IMPACT. THE CONTACT MENTIONED THAT THE INFORMATION PROVIDED WERE BASED ON PICTURES AND VIDEOS OF THE EVENTS OF THE IMPACT DUE TO HIM HAVING MEMORY LOSS. THE FOLLOWING DAY THE CONTACT WENT BACK TO THE SCENE AND FOUND THE PASSENGER FRONT AXLE ON THE ROAD. THE VEHICLE WAS TOWED TO A TOW TRUCK COMPANY. THE INSURANCE COMPANY WAS SCHEDULE TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE FAILURE MILEAGE 13,000. *LN *JB *TR
Exterior lighting, Dec 19, 2019
THE HEADLIGHTS ON THE 2019 FORD FUSION ARE HORRENDOUS! THERE IS VERY LITTLE VISIBILITY, I'M CONSTANTLY HAVING TO TURN ON MY BRIGHTS TO EVEN SEE SOME ASPECTS OF THE ROAD I'M ON. THIS IS IRRESPONSIBLE ON FORDS PART AND NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE! THERE'S NO TELLING HOW MANY ACCIDENTS THIS HAS CAUSE AND OR WILL CAUSE IN THE FUTURE.
Seat belts, Nov 2, 2019
A COUPLE MONTHS BACK, I RENTED A 2019 FORD FUSION, SO THE VIN NUMBER IN THIS REPORT IS ONLY A SAMPLE. TWICE, WHEN I WENT TO BUCKLE THE DRIVER-SIDE SEATBELT, THE END WENT NOT INTO THE LATCH, BUT INSTEAD INTO THE CASING AROUND THE LATCH (SEE PICTURES). THERE WAS JUST ENOUGH FRICTION TO HOLD IT IN PLACE AND MAKE IT FEEL LIKE IT WAS LATCHED, WHEN IN ACTUALITY, IT WAS NOT. I CONTACTED THE LOCAL FORD DEALER TWICE, BUT GOT NO REPLY. I THEN WROTE A LETTER TO FORD MOTOR CO. SIMPLY SAYING I HAD FOUND AN ISSUE, BUT ONLY GOT AN OBVIOUS FORM LETTER SAYING "THANK YOU". THEY DIDN'T EVEN ASK FOR ANY DETAILS. UPON DISCUSSION OF THE ISSUE WITH A FRIEND, HE SAID HE HAD THE SAME EXACT ISSUE WITH A 2015 FUSION.
Power train, Electrical system, Engine, Sep 25, 2019
STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRANSMISSION NOT IN PARK, SHIFT SYSTEM MALFUNCTION. THE CAR DASHBOARD WOULD SAY THE CAR WAS IN DRIVE BUT THE TURN DIAL GEAR WOULD SHOW PARK. THE CAR GEAR DIAL WAS ALSO LOCKED AND WOULD NOT TURN. IF I TOOK OFF THE EMERGENCY BRAKE THE CAR WOULD ROLL BACKWARDS. ALSO I COULD NOT TURN THE CAR OFF AFTER THAT. AFTER 40- 60 MIN THE CAR SHOWED IT WAS GOING TO TURN OFF IN 15 MIN TO SAVE POWER. ONCE IT TURNED OFF. THE CAR WOULD START AND ENGINE WOULD TURN OVER AS IF NOTHING HAPPEND. I ALSO HAVE VIDEO OF BOTH TIMES CAR WOULD NOT START. WEBSITE WILL NOT LET ME UPLOAD VIDEOS
Other or unspecified, Sep 17, 2019
BOUGHT THE CAR LESS THAN 30 DAYS AGO. WASHING THE FRONT WINDSHIELD AND NOTICED A HAIRLINE CRACK ON THE OUTSIDE ABOUT 4-5 INCHES LONG. NO DAMAGES OF A ROCK HITTING THE WINDSHIELD.
Other or unspecified, Aug 1, 2019
3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHONE REPS AND THEIR SUPERVISOR REPEATEDLY SAID THERE IS NOTHING THEY CAN DO, TOLD ME IT IS NORMAL WEAR AND TEAR, AND THERE IS NO OTHER PHONE NUMBER OR DEPARTMENT I CAN CONTACT TO FURTHER PURSUE THIS ISSUE.
Vehicle speed control, Jul 18, 2019
TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-9171), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 350.
Vehicle speed control, Jun 24, 2019
WITH CRUISE CONTROL SET, PRESSING THE + BUTTON AND HOLDING FOR A FEW SECONDS TO INCREASE THE SPEED A FEW MILE PER HOUR WILL CAUSE THE VEHICLE TO CONTINUE ACCELERATING UNTIL THE 'CANCEL' BUTTON OR THE 'OFF' BUTTON IS PRESSED. PRESSING THE BRAKE PEDAL WILL ALSO STOP THE RUN AWAY ACCELERATION. DURING THE RUN-AWAY ACCELERATING, PRESSING THE + BUTTON OR THE - BUTTON WILL NOT STOP THE ACCELERATION. ADDITIONALLY, WITH CRUISE SET, PRESSING THE - BUTTON FOR A FEW SECONDS WILL CAUSE A RUN-AWAY DECELERATION. THE VEHICLE IS PRESENTLY BEING LOOKED AT BY THE DEALERSHIP WHERE IT WAS BOUGHT. IN THE MEAN TIME, I WAS GIVEN A 2019 FUSION HYBRID AS A LOANER VEHICLE AND THAT CRUISE CONTROL DOES THE SAME THING: RUN-AWAY ACCELERATION AND DECELERATION WHEN PRESSING THE + OR - BUTTON. THE VEHICLE WAS CHECKED MANY TIMES AND WAS CRUISING ANYWHERE FROM 50 MPH TO 70 MPH WHEN THE + AND - BUTTON WAS PRESSED. I NOTICED THAT THE RUN-AWAY DECELERATION WAS QUITE PRONOUNCED COMPARED TO THE ACCELERATION.
Other or unspecified, May 2, 2019
I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH HOTEL. I CALLED AVIS ROADSIDE ASSISTANCE IMMEDIATELY ON RETURN TO HOTEL AND ASKED THEM TO RECORD THIS ISSUE. I ALSO INFORMED THE RETURN CAR ATTENDANT WHEN I RETURNED TODAY AT AVIS ATLANTA AIRPORT.
Other or unspecified, May 2, 2019
I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA ON 5/1/2019 WEDNESDAY. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH HOTEL. I CALLED AVIS ROADSIDE ASSISTANCE AND ASK D THEM TO REGISTER A COMPLAINT .I ALSO INFORMED THE ATTENDANT WHEN I RETURNED THE CAR AT ATLANTA AIRPORT TODAY.