2003 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,313 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Explorer model years with reports.
Of the 2003 reports, 69 involved a crash and 19 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Representative owner complaints
1,313 reports, newest first.
Visibility, Sep 28, 2009
I WAS DRIVING MY 2003 FORD EXPLORER AT 70 MPH IN THE FAST LANE OF THE FREEWAY AND DECIDED TO PULL THE DRIVER'S SIDE VISOR DOWN TO CUT DOWN ON THE SUN'S GLARE. ALL OF A SUDDEN, THE PLASTIC MOUNT THAT HOLDS THE VISOR METAL STEM IN PLACE SHATTERED AND THE VISOR CAME LOOSE DANGLING IN FRONT OF MY FACE BY AN ELECTRICAL CABLE. THE VISOR WAS SEVERELY OBSTRUCTING MY VISION SO I HAD TO QUICKLY GRAB THE IT AND HOLD IT OUT OF THE WAY WITH MY LEFT HAND WHILE STEERING WITH MY RIGHT TO NEGOTIATE ACROSS 4 LANES OF FREEWAY TRAFFIC UNTIL I COULD STOP THE VEHICLE ON THE FREEWAY SHOULDER. THE ELECTRICAL CABLE DOES NOT HAVE A CONNECTOR SO IT IS NOT POSSIBLE TO DISCONNECT IT FROM THE VEHICLE. AS A RESULT, I HAD TO DRIVE THE NEXT 20 MILES USING MY LEFT HAD TO HOLD THE VISOR UP WITH MY LEFT HAND WHILE DRIVING WITH MY RIGHT UNTIL I COULD REACH HOME. *TR
Power train, Sep 23, 2009
OVERDRIVE LIGHT CAME ON AS WELL AS THE CHECK ENGINE LIGHT THE VEHICLE HAD BEEN RUNNING FINE, THEN THE GEARS WOULD NOT SHIFT, WE WERE ON INTERSTATE 70 EASTBOUND BETWEEN WHEELING WV AND WASHINGTON PA TRAVELING AT 65 MPH IN HEAVY TRAFFIC. THE VEHICLE BEGAN TO SLOW WITHOUT WARNING WE WERE NEARLY HIT BY A TRACTOR TRAILER THAT HAD BEEN FOLLOWING US! WE SEARCHED THE INTERNET TO SEE IF THIS HAD HAPPENED TO ANYONE ELSE AND LO AND BEHOLD HUNDREDS OF COMPLAINTS WERE LISTED ON NUMEROUS SITES, THE VEHICLE IS NOW AT THE TRANSMISSION SHOP AND BEFORE ITS ALL DONE IT WILL COST AT LEAST $2300 TO REPAIR AS THE TRANSMISSION WENT ALL AT ONCE WITH NO WARNING AT ALL! THERE IS NO WAY FOR THE DIY MECHANIC TO CHECK THE TRANSMISSION FLUID AS THE TRANSMISSION IS COMPLETELY SEALED (NO DIPSTICK) SO I GUESS I AM GRATEFUL THAT THE TRUCK DRIVER WAS ABLE TO SWERVE ENOUGH TO NOT HIT US OR FORD WOULD BE DIRECTLY RESPONSIBLE FOR OUR DEATHS! *TR
Structure, Sep 16, 2009
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. SHE STATED THAT WHEN SHE PURCHASED HER VEHICLE THE HINGE ON THE BACK OF THE WINDOW WAS BROKEN. THE DEALER TOLD HER THAT THERE WAS A RECALL AND THAT IT COULD BE REPAIRED. THE DEALER LATER ADVISED HER THAT HER VIN WAS NOT A PART OF THE RECALL. LAST YEAR THE DEALER STATED THAT THEY WOULD NOT REPAIR THE BROKEN HINGE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND CURRENT MILEAGE WAS 129000.
Structure, Sep 15, 2009
TAILGATE IS SPLITTING. *TR
Electrical system, Sep 15, 2009
THE DOOR AJAR LIGHT INTERMITTENTLY ILLUMINATES AS THE OVERHEAD LIGHTS COME ON. I HAD THIS OCCUR ONCE IN THE PAST AND THE DEALER REPLACED A SWITCH / RELAY BUT NOW IT IS OCCURRING AGAIN... MUCH MORE FREQUENTLY ... IN FACT, IT IS ILLUMINATED MORE THEN NOT NOW. *TR
Structure, Equipment, Sep 7, 2009
JUST HAPPEN DON'T NO WHY THE BOTTOM FRAME OF THE LIFT GATE HAS TWO CRACKS AND IM AFRAID THAT ONE OF THESE DAYS THE GLASS MAY FALL OFF THE FRAME AND CAUSE AN ACCIDENT, THANKS HOPE WE GET HELP WITH THIS PROBLEM. *TR
Structure, Aug 27, 2009
MY 2003 FORD EXPLORER HAS PEELING PAINT ON ITS HOOD .THIS IS A WIDE SPREAD COMPLAINT. *TR
Wheels, Aug 19, 2009, crash
PURCHASED THE VEHICLE FROM CARMAX ON 9-19-07 IT HAS BEEN TOWED IN AT LEAST 5 TIMES AND HAS BEEN IN FOR SERVICE FOR THE SAME ISSUES OVER AND OVER AGAIN TRANSMISSION, RADIO/NAV SYSTEM ,SPARK PLUGS BREAKING OFF AND GOING INTO ENGINE , BACK FIRING WHEN STARTING VEHICLE ,STARTER / IGNITION SWITCH,FRONT NOISE AND LOSS OF POWER .ON 11/28/07 IT WAS TOWED IN 2 MONTHS AFTER I PURCHASED IT. THEY STATED ON THE INVOICE BRAKES AND EMERGENCY BRAKES SEVERELY RUSTED, CARMAX HAS SAID THEY PERFORMED TWO INSPECTION ON THIS VEHICLE 1 IN VA. AND 1 IN MD. HOW DID THEY MISS BRAKES ( ON MONDAY, MARCH10TH 2009 HEADING SOUTH BOUND I95. THE SUV ( 2003 FORD EXPLORER) STARTED TO SHAKING VIOLENTLY. AT THIS POINT, I HAD STARTED SLOWING DOWN FROM 65 MPH TO 55 MPH TO GET OFF OF 95. MOMENTS LATER THE TIRE FLEW OFF OF THE FORD EXPLORER, BEFORE I EVEN HAD A CHANCE TO GET OFF. FORTUNATELY, I KEPT CONTROL OF THE SUV AND WAS ABLE TO GET OVER COMING INCHS OF HITTING THE GUARD RAIL AND OTHER CARS AROUND ME. . THE TIRE WENT OF THE ROAD UP THE HILL AND BACK DOWN ONTO 95. THE TIRE WENT ABOUT 2/10 OF A MILE DOWN THE ROAD. FORTUNATELY, THE TIRE DID NOT HIT ANYONE ELSE AND NO ONE HIT THE TIRE. I CAME SLAMMING TO A SCREECHING HALT HARD ON THE FRONT PASSENGER SIDE OF THE CAR ,JAMMING MY LEFT ARM. THE CAR HAS BEEN TOWED TO CARMAX IN WHITE MARSH, MD. THEY HAVE STATED TO ME, VIA VOICE MAIL , THAT THIS IS NOT SUPPOSED TO HAPPEN. THIS WAS DUE TO FAULTY WHEEL STUDS AND WE SHOULD FOLLOW UP WITH FORD . MY WARRANTY WILL NOT COVER ANY OF THE DAMAGE THAT HAS BEEN DONE TO SUV. AFTER DOING RESEARCH ON FORD EXPLORES I HAVE FOUND THAT THEY HAVE HAD THIS PROBLEM WITH FAULTY WHEEL STUD SINCE 1998. YET, I HAVE NOT SEEN ANY RECALLS. WE ARE VERY FORTUNATE THAT MY FAMILY WAS NOT IN THE CAR . I FEEL THAT FORD EXPLORERS NEED TO BEEN INVESTIGATE AS WELL AS RECALLED. THEY ARE VERY UNSAFE AND IT LOOKS LIKE FORD IS COVERING THESE ISSUES UP. *TR
Power train, Aug 17, 2009
ADD TO THE PILE. WE HAVE A FORD EXPLORER LIMITED, 2003 BUILT 2004 MODEL. I HAVE HAD THE REAR DIFFERENTIAL REPAIRED AT MY COST BUT THE CAR STILL KICKS WHEN PUT INTO REVERSE. WE LIVE IN AUSTRALIA. I HAVE BEEN TOLD TO HAVE TWO ADDITIVES PUT INTO THE TRANSMISSION FLUID AND REPLACE THE SOLENOID. THE ADDITIVES ARE NOT EVEN AVAILABLE FROM FORD IN AUSTRALIA. THEY SELL IT BUT NO PARTS. AMAZING. I EVEN HAD TO SOURCE THE PARTS FOR THE REAR DIFF MYSELF FROM THE U.S. FORD AUSTRALIA COULD NOT GIVE A PRICE, DATE ETC. THEY TOOK THE MONEY BUT DID NOT WARN ANYONE ABOUT THE FACT THAT YOU ARE DRIVING A TIME BOMB. WE BOUGHT THIS CAR USED FROM A FORD DEALER. I ONLY WISH THERE WAS A WAY TO PROVE THEY KNEW AND DID NOT DISCLOSE. IT WOULD BE AN INTERESTING CLASS ACTION AGAINST THE DEALERS IF FORD WILL NOT TAKE RESPONSIBILITY. I JUST WANT TO GET RID OF IT BUT CAN'T IN CLEAR CONSCIENCE DUMP IT ON SOME OTHER POOR BUGGER. THIS CAR HAS SUFFERED FROM EVERY PROBLEM FROM FLASHING ABS TO DIFF TO TRANSMISSION. THE LAST TIME THE TRANSMISSION SLIPPED THE CAR ROLLED. LUCKILY NO ONE WAS IN FRONT OF THE CAR CONSIDERING IT WAS PUT INTO REVERSE. *TR
Structure, Aug 1, 2009
WHILE DRIVING DOWN THE STREET, I HEARD A LOUD NOISE THAT STARTLED ME. IT WAS DARK AND I DID NOT KNOW WHAT THE NOISE WAS. I EXAMINED THE CAR AND A VERTICAL CRACK HAD APPEARED IN THE BACK LIFT DOOR PANEL THAT IS JUST BELOW THE BACK LIFT WINDOW. SINCE THIS INCIDENT I HAVE NOTICED OTHER 2003 FORD EXPLORES IN SEVERAL DIFFERENT STATES WITH THE SAME FLAW. THE FLAW OCCURS ON EITHER SIDE OF THE FORD EMBLEM OR RIGHT THROUGH THE MIDDLE OF IT. THE FLAW SEEMS TO OCCUR IN OTHER MERCURY MODELS AS WELL, WITH THE SAME ENGINEERING DESIGN. I BELIEVE THIS CRACK IS DUE TO STRESS AND AN ENGINEERING FLAW. I REPORTED IT TO FORD SEVERAL MONTHS AGO AS I CONTINUE TO SEE MORE AND MORE VEHICLES WITH THIS DEFECT. *TR
Power train, Jul 29, 2009
TRANSMISSIONS IN 2003 FORD EXPLORERS . FIRST TRANSMISSION REPLACED AT 62,500 MILES AND SECOND NEEDS REPLACING AT 87,000 MILES. WAS TOLD BY MECHANIC THAT IS THE FORD TRANSMISSION PROBLEM FOR THAT YEAR OF EXPLORER MAY COMPLAINTS ONLINE ABOUT THE SAME ISSUE. *TR
Power train, Jul 28, 2009
THE TRANSMISSION STARTED NOT SHIFTING PROPERLY AND THE O/D LIGHT STARTED FLASHING. CHECK ENGINE CAME ON. TOOK 2003 FORD EXPLORER TO GET CHECKED BY FORD DEALERSHIP. RESULT: TRANSMISSION FAILED AND REQUIRED REPLACING. FORD EXPLORER ONLY HAD 83,000 MILES. $3,000 DOLLARS TO REPLACE. TOLD THAT IT WAS A COMMON PROBLEM AMONG FORD EXPLORERS. *TR
Service brakes, Hydraulic, Jul 23, 2009, crash
I WAS DRIVING ON THE FREEWAY AT APPROXIMATELY 60 MPH. WHEN I DEPRESSED THE BRAKE, THE CAR ACCELERATED TO 70 MPH FIRST, THEN TO 80 MPH. I TRIED APPLYING THE EMERGENCY BRAKE, BUT IT DID NOT SLOW DOWN THE VEHICLE AT ALL. TO AVOID COLLIDING WITH THE VEHICLE IN FRONT OF ME, I FORCED THE TRANSMISSION GEAR INTO PARKING. THIS MOMENTARILY SLOWED DOWN THE VEHICLE, AND I TRIED TO MOVE IT INTO THE FAR RIGHT LANE OF THE FREEWAY. THEN SUDDENLY IT STARTED DRIVING IN REVERSE AT A VERY HIGH SPEED, CAUSING ME TO COLLIDE WITH AN ONCOMING TRUCK ON THE FREEWAY. UNABLE TO CONTROL THE CAR AND FEARING FOR MY LIFE, I TURNED THE IGNITION KEY, WHICH BROUGHT THE CAR TO A HALT. THE HIGH PATROL ARRIVED WITHIN ONLY A COUPLE OF MINUTES. WHEN ONE OF THE OFFICERS TURNED ON THE CAR SO AS TO DETERMINE WHAT THE PROBLEM WAS, THE CAR IMMEDIATELY ACCELERATED TO 80 MPH. HE TURNED OFF THE CAR AND DIRECTED EVERYONE TO STEP AWAY FROM THE CAR, CAUTIONING THAT THE CAR WAS DANGEROUS. TWO OFFICERS DISCONNECTED THE BATTERY AND SAID THAT THERE APPEARED TO BE A PROBLEM WITH THE ACCELERATOR. THEY THEN PUSHED THE CAR OFF THE FREEWAY TO THE NEAREST GAS STATION. FORTUNATELY, I DID NOT GET HURT. BUT THERE WAS SIGNIFICANT BODY DAMAGE TO MY CAR AND TO THE OTHER TRUCK WITH WHICH I COLLIDED. HOWEVER, THE DRIVER OF THAT TRUCK DROVE OFF, THUS I WAS UNABLE TO GET HIS INFORMATION. I HAD THE CAR IMMEDIATELY TOWED TO MY NEIGHBORHOOD FORD DEALERSHIP, WHICH DETERMINED THAT THE ACCELERATOR PEDAL WAS DEFECTIVE. WHEN I ADVISED THEM THAT THE EMERGENCY BRAKE HAD FAILED, I WAS TOLD THAT NOTHING WORKS WHEN THE ACCELERATOR PEDAL BREAKS. THIS IS A SERIOUS PROBLEM. THE CAR WAS OUT OF CONTROL ON THE FREEWAY, DRIVING IN REVERSE, AND IT COULD HAVE INJURED MANY PEOPLE AND CAUSED A LOT MORE DAMAGE. FORD REFUSES TO PAY FOR THE BODY REPAIR, AND IS CHARGING ME NEARLY $1,000 TO REPLACE THE ACCELERATOR PEDAL. I WOULD APPRECIATE YOUR INVESTIGATING THIS PROBLEM. I WOULD BE HAPPY TO PROVIDE A COPY OF THE LETTER THAT I SENT TO FORD. *TR
Power train, Jul 15, 2009
2003 FORD EXPLORERS HAVE DEFECTIVE REAR RING AND PINION GEARS. STARTING WITH A WHINE, THE MISALIGNMENT AND WEAR COULD CAUSE THE DRIVE TRAIN TO SEIZE UP. REPLACEMENT PARTS BY DEALERSHIPS ARE ALSO INFERIOR, AND ONLY PROVIDE ~ 40-45K MILES OF RELIEF. *TR
Suspension, Jul 15, 2009
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING BETWEEN 50-60 MPH, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE REAR SUSPENSION. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE REAR BEARINGS; HOWEVER, THE FAILURE RECURRED TWO MONTHS LATER. THE VEHICLE IS CURRENTLY BEING REPAIRED AT A REPAIR SHOP. THROUGH ONLINE RESEARCH, HE FOUND NUMEROUS COMPLAINTS FOR THIS IDENTICAL FAILURE WITH OTHER FORD EXPLORERS. THE FAILURE MILEAGE WAS 67,000 AND CURRENT MILEAGE WAS 109,000.
Power train, Jun 30, 2009
I BOUGHT MY 2003 EXPLORER IN 2002 AT 110 MILES. WITHIN THE 3 YEAR WARRANTY THE AIR CONDITIONING HAD A URINE SMELL AND KNOCKING NOISE IN THE REAR BUT THEY DIDN'T WANT TO FIX IT. AS A RESULT I HAVE A SLOW LEAK WHICH MEANS IT HAS TO BE CHARGED EVERY YEAR. IN FEB 2007 A CRACK FORMED IN THE REAR PANEL THEY DIDN'T WANT TO FIX. OCTOBER 2007 AT 45000 MILES I NEEDED WHEEL BEARINGS FOR INSPECTION. AT 48000 MILES WHEN I PAID MY TRUCK OFF MAY 2008, WITHIN A FEW DAYS THE 0/D LIGHT & SERVICE ENGINE SOON LIGHT CAME ON RESULTING IN MY GEARS SLIPPING. I FOUND OUT THROUGH SEVERAL SHOPS THAT MY 2ND AND FIFTH GEARS WERE BURNED OUT. THE DEALERSHIP SAID THE SOLENOID BODY, THEN HAS TO GO IN TO CHECK FOR MORE. I FILED A COMPLAINT WITH THE ATTORNEY GENERAL BECAUSE I HAD NO EXTENDED WARRANTY WHICH WAS A WASTE OF TIME BECAUSE FORD WASN'T COOPERATING. SO NOW IT'S JUNE 2009 AND I'M STILL DRIVING IT A WHOLE YEAR LATER BECAUSE I CAN'T AFFORD TO GET IT FIXED. I LEARNED HOW TO DRIVE THE TRUCK BUT I'M REMINDED EVERYDAY ABOUT THE PROBLEMS. PARK TO REVERSE IS A STRUGGLE, IT DOESN'T START EASILY SOMETIMES, IT HAS NO POWER WHILE DRIVING, ABS AND DOOR AJAR LIGHTS STAY ON, AND REVERSE ALARM WHEN TO CLOSE DOESN'T WORK, AND INSTEAD OF BEING HAPPY I PAID IT OFF IT'S NOTHING BUT A FEELING OF FRUSTRATION, ANGER, AND REGRET FOR BUYING FROM FORD. *TR
Power train, Jun 24, 2009
MY 2003 FORD EXPLORER SOMETIMES WILL LOCK THE SHIFTER AT REVERSE AS I MOVE IT TO PARK. IT FEELS LIKE IT WENT ALL THE WAY TO PARK, BUT IT REALLY STOPS (AND WON'T MOVE) AT REVERSE. LETTING OFF THE BRAKE, ASSUMING IT IS IN PARK, CAUSES THE VEHICLE TO ROLL BACKWARDS. *TR
Structure, Jun 17, 2009
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE HINGES FOR THE REAR LIFTGATE FRACTURED AND ALMOST CAUSED THE GLASS TO DISENGAGE AND CAUSE INJURY. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS); THEREFORE, THEY WOULD NOT ASSUME ANY RESPONSIBILITY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
Power train, Jun 11, 2009
TODAY I GOT IN MY FORD EXPLORER AND NOTICED THAT MY OVERDRIVE LIGHT WAS FLASHING. SO, PULLED OVER TO SEE WHAT THE OWNERS MANUAL SAYS AND SOON RIGHT AFTER THE ENGINE LIGHT COMES ON..I THEN LOOK THROUGH THE MANUAL AND IT INDICATES THAT IF THESE LIGHTS WERE TO COME ON PLEASE TAKE IT TO SERVICE ASAP. I DID THE FOLLOWING AND TOOK THE SUV TO PEP BOYS. I DESCRIBED MY PROBLEM TO THE SERVICE MANAGER AND HE SAID PLEASE DON'T TELL ME IT'S A FORD EXPLORER....I HESITATED AND LOOKED AT HIM WITH A PUZZLED LOOK ON MY FACE AND SAID YES. WHY ? I SAID. WELL FORD EXPLORERS ARE KNOWN FOR THIS PROBLEM AND THAT I SHOULD CHECK TO SEE IF THERE ARE ANY RECALLS. I THEN WENT TO FORDS WEBSITE AND FOLLOWED THE DIRECTIONS ON HOW TO CHECK FOR ANY RECALLS ON YOUR VEHICLE AND ENTERED MY VIN# AND GOT BACK NO RECALLS ON THIS VEHICLE. WITH ALL THESE COMPLAINTS AND CONSUMERS CRYING ABOUT THIS PROBLEM HOW CAN WE ALLOW A CAR GIANT LIKE FORD TO GET AWAY WITH THIS MANUFACTURING PROBLEM? AT LEAST THEY SHOULD HAVE THE DECENCY TO INFORM YOU THAT THERE CARS HAVE BEEN KNOWN FOR HAVING TRANSMISSION PROBLEMS DATING BACK TO 1995. THE LIST OF PEOPLE WITH THE SAME PROBLEM THAT I HAVE WAS RUDE AWAKENING AND VERY DISTURBING TO SEE. WE NEED A RESOLUTION TO THIS PROBLEM REGARDLESS OF WHAT IT TAKES. PLEASE CONTACT ME DIRECTLY IF YOU NEED TO. *TR
Steering, Jun 11, 2009
03' FORD EXPLORER, STEERING COLUMN WON'T SHIFT INTO OR OUT OF PARK CORRECTLY, HAVE TO PUSH VERY HARD ON BRAKE AND STRUGGLE W/SHIFT TO GET IT TO WORK. DURING OIL CHANGE OPERATOR NEARLY HAD A ROLL AWAY ACCIDENT AS PARKING TO RETURN TRUCK TO OWNER AFTER CHANGE. THIS OCCURS AT LEAST 4 TIMES A DAY. *TR
Structure, Jun 1, 2009
MY WIFE AND I OWN A 2003 FORD EXPLORER. UNDER NHTSA CAMPAIGN ID NUMBER 04V442000, THE LIFTGATE GLASS STRUTS BRACKETS AND GLASS HINGES WERE ALLEGEDLY REPAIRED. ONE OF THE GLASS HINGES THAT WAS ALLEGEDLY REPLACED HAD FAILED. THE HINGE PIN FOR THIS HINGE HAS BEEN SHEARED OFF IN A SIMILAR MANNER TO THE PROBLEM WITH THE ORIGINAL HINGES COVERED UNDER THE ABOVE REFERENCED RECALL. MY FORD DEALER AND FORD ARE ENTIRELY UNWILLING TO ADDRESS THIS ISSUE UNDER THE ORIGINAL RECALL, STATING THAT THEY HAVE MET THEIR OBLIGATION. SINCE THE 'REPLACEMENT' HINGE HAS FAILED IN THE SAME MANNER AS THE ORIGINAL I AM LEFT WITH ONLY TWO POSSIBLE EXPLANATIONS. THE 'REPLACEMENT' PART IS SIMILARLY FLAWED OR THE PART USED IN THE RECALL WAS NOT THE REPLACEMENT PART. REGARDLESS OF THE EXPLANATION, A SAFETY ISSUE REMAINS WITH THE GLASS LIFTGATE ON MY 2003 FORD EXPLORER AND IT IS MY BELIEF THAT THIS DIRECTLY RELATES TO THE ABOVE RECALL. THE LIFTGATE GLASS HAS NOT (YET) FALLEN, BUT WITH A FAILED HINGE SUCH A ACCIDENT WILL OCCUR. *TR
Engine and engine cooling, May 27, 2009
NO NOISE/WARNING. THE CAR HAD BILLOWING BLACK SMOKE COMING FROM UNDER THE HOOD. ON INSPECTION OIL WAS GUSHING FROM A VALVE AT THE BACK OF THE ENGINE AND BURNING, IT NEARLY BURST INTO FLAMES. IT WAS TOWED TO A LOCAL MECHANIC, WHO FOUND THE TIMING CHAIN HAD BROKEN, SLASHING A VALVE COVER AND CUTTING INTO THE BACK OF THE ENGINE. IT CAN BE FIXED FOR $3,000 PLUS TAX ESTIMATE, BUT THE FORD DEALERSHIP RECOMMENDS AGAINST THIS AND SAYS IT NEEDS A NEW ENGINE /REFURBISHED ENGINE $5,000 PLUS TAX. FORD REFUSE TO ACCEPT THIS IS A DEFECT, DESPITE MULTIPLE COMPLAINTS I HAVE SEEN ON THE INTERNET. THE CAR WAS A FORD EXPLORER 2003 WITH ONLY 60,720 ON THE CLOCK. I BOUGHT IT NEW AND MAINTAINED IT WELL. I STILL HAVE PAYMENTS ON IT SO AM SELLING IT FOR $2000 TO COVER THE PAYMENTS. IT WAS A $34,000 CAR. *TR
Engine and engine cooling, Power train, Electrical system, May 22, 2009
THE PASSENGER SIDE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY FOR NO REASON (HAS SINCE I BOUGHT IT USED IN 2006). THE DOOR AJAR WARNING LIGHT COMES ON AND WON'T ALLOW ME TO LOCK/SET MY ALARM ON MY VEHICLE PLUS IT LEAVES THE INTERIOR LIGHTS ON FOR A WHILE (STARTED ABOUT 6 MONTHS AGO). I AM NOW EXPERIENCING A BANGING SOUND UNDER THE HOOD WHEN I CHANGE THE TEMPERATURE (HEAT OR AIR CONDITIONING)(STARTED IN LAST 4 MONTHS). I HAVE TO TURN THE FAN ON HIGH TO GET IT TO STOP. IT WILL DO IT EVEN IF THE TEMP IS OFF SOMETIMES. IT ALSO WILL NOT LOCK INTO GEAR WHEN PUT INTO PARK ON AN INCLINE (MY DRIVEWAY)...WITHOUT ROCKING BACKWARDS INTO GEAR(STARTED IN THE LAST 6 MONTHS). *TR
Power train, May 19, 2009
I CURRENTLY OWN A 2003 FORD EXPLORER. ABS LIGHT HAD BEEN SHOWING SOMETIMES AND GAINED A SMALL VIBRATION IN THE ENGINE. THEN ONE DAY BY A TURN OF THE KEY THERE WAS A LOUD THUMB SOUND AND IT NEVER STARTED AGAIN. PUT A NEW STARTER ON GOT IT STARTED BUT IT HAD A MAJOR PECKING SOUND COMING FROM TRANSMISSION. TOOK TRANSMISSION OUT AND FOUND THAT THE TORQUE HAD A BAD RATTLE IN IT. REPLACED TORQUE AND RESTARTED ENGINE AND STILL HAD ANOTHER SMALL PECKING SOUND IT WAS COMING FROM THE ENGINE DROPPED OIL PAN AND FOUND TO HAVE A BALANCE SHAFT CHAIN GUIDE BUSTED AND THE TIMING CHAIN WAS LOOSE. SO BY THE TURN OF THE KEY RESULTED IN TORQUE LOCK UP IN WHICH CAUSED STARTED DRIVE TO BUST AND ALL THE PRESSURE WHEN THE NEW STARTER KICK IN BROKE TORQUE LOOSE AND CAUSED THE CRANK TO OVER SPIN THE TIMING CHAIN IN WHICH BROKE CHAIN GUIDE. SO LUCKY IT HAPPENED BY THE TURN OF THE KEY INSTEAD OF DRIVING DOWN THE ROAD. *TR
Structure, May 15, 2009
ON 5-14-09 AT ABOUT 7:15AM I GOT MY CHILDREN'S DIAPER BAG OUT OF THE BACK OF MY 2003 FORD EXPLORER MY HATCH DOOR WAS FINE. I THEN WENT TO WORK AND IT WAS A WARM DAY BUT NOT HOT. AT ABOUT 6:10PM THE SAME DAY I WENT OUT TO GET SOMETHING OUT OF THE BACK AND I SAW IT. THERE IS 2 CRACKS THE UPPER PART OF THE HATCH IN TO THE LEFT OF THE FORD EMBLEM. ONE STARTS AT THE WINDOW AND GOES DOWN THE OTHER STARTS AT THE BOTTOM AND GOES UP. AT THAT POINT I CONTACTED THE TOYOTA DEALERSHIP THAT I PURCHASED THE VEHICLE FROM AND TOOK THE VEHICLE TO THEM TO LOOK AT. THE SERVICE GUY SAID HE HAD NO IDEA WHAT COULD HAVE MADE THIS HAPPEN. HE STATED HE COULD TELL IT HAD NOT BEEN HIT OR ANYTHING AND THAT IT WASN'T A FLEX POINT. HE TOLD ME TO CONTACT THE LOCAL FORD DEALERSHIP. I CONTACTED APPLE FORD (LYNCHBURG VA) ON 5-15-09 AND WAS INSTRUCTED THEY HAD SEEN MANY CASES OF THIS BUT THEY CAN'T DO ANYTHING UNTIL FORD PUTS OUT A RECALL. I THEN CONTACTED FORD MOTOR COMPANY AND WAS INSTRUCTED THEY WILL NOT FIX IT BUT TO HAVE A DEALER LOOK AT IT. MY CONCERN IS IF THE WINDOW FALLS OUT BECAUSE OF THIS WHAT IS IT GOING TO DO TO MY 1 YEAR OLD AND 3 YEAR OLD IN THE BACK SEAT OR THE PEOPLE IN THE CARE BEHIND ME ON THE ROAD. I HAVE DONE NOTHING TO MAKE THIS HAPPEN. IT IS A DEFAULT FROM THE COMPANY THAT COULD POTENTIALLY CAUSE HARM. I HAVE ALSO RESEARCHED IT ON THE INTERNET AND FOUND VIA GOOGLE THERE ARE LOTS OF PEOPLE LIKE ME. IF WATER GETS DOWN THROUGH THE CRACK IT COULD VERY WELL RUST THE LATCHING MECHANISM AND MAKE IT FAIL TO WORK PROPERLY. *TR