2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,022 reports, newest first.
Air bags, Nov 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (SAYVILLE FORD, 5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 26, 2018
TAKATA RECALL
Air bags, Nov 23, 2018
TAKATA INFLATORS I BOUGHT MY FUSION IN 2013 . MAYBE ABOUT A YEAR AND A HALF LATER ONE DAY MY AIRBAG LIGHT CAME ON OUT OF THE BLUE. MY CAR WARRENTY AT THE I BELIEVE EXPIRED. I TOOK IT TO A FORD DEALERSHIP AND WAS CHARGE I BELIEVE $99 FOR A DIAGNOSTIC. I MAYBE WRONG I MAY NEED TO FIND THE REPORT FROM BACK IN 2014 BUT I BELIEVE THEY SAID IT WAS A BAG AIR INSTALLED IN ON PASSENGER SIDE AND IT WOULD BE 900 TO FIX. I SAID NO BECAUSE I WAS A STUDENT I COULDN'T AFFORD THAT. I HAVE JUST ACCEPTED THE FACT IT WAS NO GOOD. I THEN SEE THIS RECALL I GOT NOTIFIED ON AND IT GOT ME WONDERING. SO I JUST WANTED TO SEND THIS TO BE NOTED UNDER MY VIN.
Service brakes, Nov 21, 2018
I HAVE OWNED MY CAR SINCE 2009, WHEN IT WAS PURCHASED NEW. IT IS SERVICES ON REGULAR INTERVALS. RECENTLY, AND FOR THE FIRST TIME, I HAD TO AGGRESSIVELY BRAKE TO AVOID A COLLISION ON A BLIND CORNER DURING TRAVEL ON A HIGHWAY. THE ABS KICKED IN DO TO WET, SLICK ROAD CONDITIONS. SINCE THEN, MY BRAKES HAVE BEEN SOFT AND REQUIRE ME TO NEARLY FULLY DEPRESS TO SAFELY STOP. THIS IS VERY CONCERNING, AND APPEARS TO BE A COMMON RESPONSE TO ABS ACTIVATION IN THIS VEHICLE.
Service brakes, Nov 19, 2018
AFTER BRAKING WHEN THE ABS WAS ACTIVATED THERE IS A LOSS OF PRESSURE IN THE CAR'S BRAKE PEDAL, WHICH FORCES THE DRIVER TO PRESS MUCH HARDER ON THE PEDAL TO BRING IT TO A STOP. THE BRAKE PEDAL GETS VERY "SOFT" AND GOES TO THE FLOOR. THIS PROBLEM DOES NOT OCCUR ALL THE TIME BUT ALWAYS OCCUR AFTER THE ABS HAS BEEN ACTIVATED . THIS HAS HAPPENED ON SEVERAL OTHER OCCASIONS BUT THIS IS THE FIRST I HAVE REPORTED IT.
Service brakes, Nov 14, 2018
THE BRAKE PEDAL HAS BECOME SOFT OR SQUISHY AND I MUST PUSH IT HARDER FOR THE CAR TO STOP. THIS STARTED AFTER I HIT THE BRAKES WHILE IT WAS RAINING. MY CAR SLID BUT EVENTUALLY CAME TO A STOP AS I MANUEVERED AROUND A STOPPED CAR. I WAS DRIVING ON A HIGHWAY AT THE TIME AND THE TRAFFIC CAME TO A STOP BECAUSE OF AN ACCIDENT AHEAD. THIS SOFT BRAKE PEDAL HAS HAPPENED IN THE PAST AFTER BRAKING ON BUMPY ROADS OR IN THE SNOW. THE FIRMNESS OF THE BRAKE PEDAL HAS COME BACK IN ALL PREVIOUS OCCASIONS BUT HAS NOT YET IN OVER A WEEK IN THIS CURRENT SITUATION.
Air bags, Nov 13, 2018
I HAVE BEEN WAITING FOR 6 MONTHS FOR PARTS ON RECALL 18V046. ONLY TO BE TOLD EVERY MONTH THAT THE PARTS ARE NOT AVAILABLE. NOT SURE THIS IS THE VENUE TO COMPLAIN
Air bags, Nov 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JANUARY OF 2017. THE DEALER (FULLERTON FORD, 1044 US-22, SOMERVILLE, NJ 08876) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (KEN GRODY FORD, 6211 BEACH BLVD, BUENA PARK, CA 90621, 714-521-3110) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Nov 13, 2018
"TAKATA RECALL" I RECEIVED A NOTICE MONTHS AGO CONCERNING THE RECALL. I CALLED TWO DIFFERENT FORD DEALERSHIPS. ONE IN OZARK MO AND ONE IN SPRINGFIELD MO. BOTH ACKNOWLEDGED THERE IS A RECALL. BOTH SAID THEY HAD TO ORDER PARTS. NEITHER DEALERSHIP EVER CALLED ME TO INSTALL NEW AIRBAG.I THEN RECEIVED INFORMATION CONCERNING THE SETTLEMENT. I AM ENTERING THE DATE OF 9/5/18 BECAUSE IT IS MY UNDERSTANDING THIS IS WAS THE DATE OF THE PRELIMINARY APPROVAL HEARING.
Service brakes, Nov 12, 2018
AS I WAS DRIVING (IN MOTION) AFTER GOING OVER ROUGH PAVEMENT THE BRAKES COMPLETELY WENT TO THE FLOOR. THERE WAS A SMALL AMOUNT OF BRAKING EFFECTIVENESS BUT IT WAS VERY DANGEROUS AND I HAD TO PULL OVER. I WAS GOING TO CALL A TOW TRUCK BUT AFTER I TURNED THE CAR OFF AND TURNED IT BACK ON THE BRAKES HAD POWER AGAIN.
Service brakes, Nov 12, 2018
WHILE BRAKING AND MAKING A RIGHT TURN, THE BREAK PEDAL SUDDENLY LOST PRESSURE PREVENTING THE BREAKS FROM WORKING PROPERLY. I ROLLED PAST THE CORNER, THIS WAS A NEAR ACCIDENT. I LIFTED MY FOOT PUMPING THE BREAKS, IT DIDN'T CHANGE THE PRESSURE. I HAD TO PUT MY FOOT AT LEAST 80% OF THE WAY DOWN TO THE FLOOR TO STOP. THIS LASTED ABOUT 12 HOURS. I TOOK IT IN AND WAS INFORMED IT WAS A COMMON PROBLEM IN THE ABS SYSTEM AND THAT IT WILL COME AND GO. THIS IS VERY DANGEROUS AND MAY HAVE ALREADY CAUSED ACCIDENTS BUT BECAUSE THE PROBLEM COMES AND GOES IT'S HARD TO FIND IT. PLEASE FIX THIS PROBLEM FORD!
Service brakes, Nov 10, 2018
BRAKES FAIL AND GO TO FLOOR RANDOMLY DESPITE REPAIRING EVERY KNOWN PART ASSOCIATED WITH BRAKE FAILURE. I HAVE BEEN FORCED TO DRIVE ONTO THE ROAD SHOULDER TWICE THIS WEEK.
Air bags, Nov 8, 2018
THERE HAS BEEN A RECALL ON MY AIRBAGS BUT THERE HASN'T BEEN A SOLUTION. IT'S BEEN A FEW YEARS AND IT DOESN'T MAKE SENSE TO DRIVE THIS CAR ANYMORE. I EXPECT EITHER MY AIRBAGS BE FIXED IMMEDIATELY OR FUNDS TO GO TOWARDS A DIFFERENT CAR, CONSIDERING THE AIRBAGS AREN'T SAFE.
Air bags, Nov 8, 2018
TAKATA RECALL. I RECEIVED A RECALL NOTICE ON MY 2009 FORD FUSION IN 2012.. I HAVE RECEIVED 2 MORE NOTICES SINCE THEN. I HAVE CALLED MY LOCAL FORD DEALERSHIP ON A REGULAR BASIS AND AM TOLD EACH TIME THAT THEY HAVE NOT RECEIVED PARTS FOR THE RECALL YET AND DO NOT KNOW WHEN THEY WILL RECEIVE THEM.
Air bags, Nov 8, 2018
TAKATA RECALL, I RECEIVED A LETTER LAST YEAR ABOUT THE RECALL, THE PASSENGER AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPAIRED BEFORE IT GOES OFF BY ITSELF. I CALLED FORD DEALERSHIP AND TOLD THEM ABOUT THE LETTER, THEY INFORMED ME THAT THEY DIDN'T HAVE PARTS TO REPAIR IT. THEY WOULD NOTIFY ME WHEN THE PARTS COME IN. THAT WAS AROUND JANUARY OF 2018.
Air bags, Nov 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GENE MESSER FORD LUBBOCK (6000 19TH SOUTH, LUBBOCK, TX 79407, (806) 793-2727) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Nov 6, 2018
THIS HAS HAPPENED TWICE NOW WITH A MONTH BETWEEN INCIDENCES. I STOPPED ON A DOWNWARD SLOPE ON A CITY/TOWN STREET, AND THEN THE BRAKES LET GO A LITTLE AND WE'RE SOFT THE REST OF MY DRIVE. THE SECOND TIME I HEARD AND FELT A VIBRATION AS THE BRAKES STOPPED HOLDING AND I HAD TO PRESS HARDER. BOTH TIMES THE BRAKES HAVE EVENTUALLY RETURNED TO NORMAL, TWO HOURS LATER THE FIRST TIME AND 24 HOURS LATER THE SECOND. MY MECHANIC BELIEVES THIS SOUNDS LIKE THE ANTILOCK BRAKE SYSTEM. THIS IS CONCERNING BECAUSE THOUGH IT IS FINE NOW, I DON'T KNOW WHERE OR WHEN THE BRAKES WILL STOP BEING EFFECTIVE. I DO A LOT OF DRIVING AND I LIVE IN A HILLY PART OF THE COUNTRY THAT GETS SNOW IN THE WINTERS. I NEED TO BE ABLE TO TRUST MY CAR BRAKES WILL NOT GIVE OUT ON ME ALL OF A SUDDEN.
Air bags, Nov 5, 2018
I RECEIVED A RECALL NOTICE FOR THE PASSENGER SEAT AIRBAG FROM FORD IN 2017, AND ACCORDING TO THE NOTICE, ONE OF THE MANUFACTURE NEAR ME WILL CONTACT ME TO SCHEDULE AN APPOINTMENT. HOWEVER I HAVEN'T HEAR ANYTHING RELATED TO THE RECALL. I EVEN CHATTED WITH ONE OF THE AGENTS OF FORD, SHE SAID THE MODEL IS NOT AVAILABLE AT THE TIME. IT'S BEEN MORE THAN 10 MONTHS FROM THE CHAT NOW.
Air bags, Nov 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (JANNELL FORD OF HANOVER, 2000 WASHINGTON ST, HANOVER, MA 02339, (888) 698-5502) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED PART WAS REPLACED ON 12/20/18*JB
Service brakes, Nov 5, 2018
PROBLEM WITH BRAKES, SPONGIE, GOING TO THE FLOOR EVEN AFTER I REPLACED BRAKES ROTORS AND CALIPERS THE WHOLE WAY AROUND THE VEHICLE. DOES NOT HAPPEN ALL THE TIME ONLY 50,000 MILES ON THE VEHICLE. MECHANIC TOLD US NOTHING WAS WRONG. BUT WHY DOES IT CONTINUE TO HAPPEN. THIS IS UNSAFE AND I HAVE ALMOST BEEN INVOLVED IN 2 ACCIDENTS DUE TO BRAKES FAILING. HOW DO I GET THIS FIXED AND HOW CAN I HAVE THIS TAKEN CARE OF. IT IS WORSE WHEN IT IS WET OR RAINING OUT. ALL OF A SUDDEN BRAKES GO TO FLOOR AND YOU ARE UNABLE TO STOP EVEN WHEN PUMPING THE BRAKES.
Air bags, Nov 4, 2018
TAMARA RECALL
Other or unspecified, Nov 2, 2018
THE DRIVER'S SIDE INTERIOR DOOR LATCH WAS BROKEN COULD NOT LOCK THE DRIVER'S SIDE DOOR WITHIN THE LAST 5 YEARS. I TOOK IT TO FLOOD FORD OF NARRAGANSETT, RI AND THEY FIXED IT. NOW THE SAME PROBLEM HAS HAPPENED AGAIN. I HAVE AN APPOINTMENT TO HAVE IT FIXED AND DON'T THINK I SHOULD HAVE TO PAY FOR THE SAME REPAIR AGAIN!
Air bags, Nov 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED THE DEALER ROBERSON ALBANY FORD (1920 PACIFIC BLVD SW, ALBANY, OR 97321, 1-(541) 926-5555) 7 MONTHS AGO, WHO STATED THAT THEY WOULD CALL THE CONTACT ONCE THE PARTS HAD BECOME AVAILABLE BUT HAD NOT PROVIDED A FOLLOW UP CALL TO ADDRESS PARTS AVAILABILITY. THERE WAS NO MENTION OF A LOANER VEHICLE OPTION WHILE WAITING FOR LONGER THAN 6 MONTHS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE REPAIRED DUE TO WAITING BEYOND A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Nov 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE REMEDY AND PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE A RECALL REPAIR APPOINTMENT WITH EARNHARDT FORD (7300 W ORCHID LN., CHANDLER, AZ 85226 (480) 893-0000) OR CHAPMAN FORD SCOTTSDALE (3950 89TH ST., SCOTTSDALE, AZ 8251, (480) 420- 1460), WHICH WAS UNACCEPTABLE TO THE CONTACT. THE LOANER VEHICLE OPTION WAS ALSO NOT A CONVENIENCE AS THE CONTACT NEEDED TO KNOW WHEN THE MANUFACTURER MAY PROVIDE THE REMEDY AND PART TO THE DEALER BUT HAD NO ETA. THE MANUFACTURER WAS NOTIFIED TO ADDRESS PARTS AVAILABILITY AND THE LOANER VEHICLE PROCESS. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.