2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,022 reports, newest first.
Air bags, Oct 31, 2018
TAKATA RECALL; IN 3RD QUARTER 2018 FORD CLAIMED REPAIR PARTS WOULD BECOME AVAILABLE FOR THE FAULTY AIR BAG SYSTEM OR OUR VEHICLE. THERE HAVE NOT BEEN ANY FURTHER NOTICES FROM FORD REGARDING REMEDIES FOR THIS ISSUE.
Air bags, Oct 31, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DOWNS FORD, INC. (360 NJ-37, TOMS RIVER, NJ 08753 (732) 349-2240) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 31, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE REMEDY AND PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME SO THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE REPAIRED CONCERNING NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THREE DEALERS HAD BEEN CONTACTED: 1. LASCO FORD (2525 OWEN RD, FENTON, MI 48430, 1-(888) 486-1708) 2. RANDY WISE LINCOLN (4350 LENNON RD, FLINT, MI 48507, 1-810-230-2500) WHO HAD ASSISTED WITH A LOANER VEHICLE AND THEN REMOVED THE OPTION FROM BEING AVAILABLE DUE TO THE CONTACT TRAVELING OUT OF STATE SO THERE WAS NO ALTERNATE OPTION WHILE WAITING FOR THE PART AND 3. SZOTT FORD (8800 E. HOLLY ROAD HOLLY, MI 48442, 248-634-4411). THE MANUFACTURER WAS CONTACTED TO ADDRESS PARTS AVAILABILITY AND THE GUIDELINES FOR THE LOANER VEHICLE OPTION PER THE RECALL NOTIFICATION LETTER. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 30, 2018
TAKATA RECALL. I HAVE YET TO HAVE A REMEDY FOR MY AIRBAG RECALL WHICH WAS INITIATED IN JANUARY 2017. THIS SEEMS TO BE AN INORDINATELY LONG WAITING PERIOD OF HAVING TO DRIVE THIS CAR WITH THE POTENTIAL OF SEVERE INJURY OCCURRING.
Air bags, Oct 30, 2018
TAKATA RECALL WE CALLED TO GET IT FIXED AN THEY SAY ITS GONNA TAKE A LONG TIME TO GET PARTS TO FIX
Air bags, Oct 30, 2018
TAKATA RECALL- AIRBAG-UPDATE ON COMPLAINT # 11062997, FILED 1/16/18- AIRBAG REPLACEMENT IS STILL NOT AVAILABLE, LOCAL FORD COMPANY CAN NOT ORDER-I DO TRAVEL TO HUMID AREA (AL.), I HAVE BEEN AUTHORIZE TO RENT A VEHICLE, BUT MY PRIVATE CAR INSURANCE WILL NOT COVER, MECHANICAL BREAK DOWN, DIMINISH VALUE, AND LAY UP TIME, HENCE I WILL BE OUT A DAILY AMOUNT OF MONEY. THERE APPEARS NO END IN SITE , AND I DO NOT HAVE THE EXTRA MONEY FOR ADDED INSURANCE FOR A LENGTHY PERIOD I HAVE NOT EXPERIENCE A FAILURE-BUT FEEL UNSAFE USING MY CAR WITH ANYONE IN THE PASSENGER SEAT. .
Air bags, Oct 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2018. THE CONTACT DID NOT SPEAK WITH A DEALER. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CALL THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air bags, Oct 30, 2018
"TAKATA RECALL" - PERSONAL VEHICLE IS NOT DISABLED BUT HOW CAN A TOP TIER VEHICLE MANUFACTURER BE ALLOWED TO DEFER REPAIRS REGARDING A "SAFETY" RECALL FOR SUCH A LONG PERIOD OF TIME? VERY FRUSTRATING AND DANGEROUS FOR ALL CONCERNED.
Service brakes, Oct 30, 2018
AFTER THE ANTI-LOCK BRAKE FEATURE HAS ENGAGED, ON SUBSEQUENT STOPS THE BRAKE PEDAL WILL BE VERY SOFT. I WILL HAVE TO PUMP THE BRAKE PEDAL IN ORDER TO STOP THE CAR. WHEN THE CAR IS TURNED OFF AND SITS FOR A PERIOD OF TIME (HOUR OR MORE) THE PEDAL USUALLY RETURNS TO NORMAL. I HAVE OWNED THE CAR FOR 7 YEARS, THIS HAS OCCURRED ON SEVERAL OCCASIONS, THE LATEST WAS 10/27/2018.
Air bags, Oct 30, 2018
TAKATA RECALL RECALL DATE: JAN 10, 2017 NO REPAIRS ARE DONE, PARTS ARE STILL NOT AVAILABLE STATUS ON OCTOBER 30: INCOMPLETE A PREVENTIVE COMPLAINT: WE WANT THIS REPAIRED FOR OUR OWN SAFETY AND OUR PASSENGER(S) AS SOON AS POSSIBLE BEFORE UNFORTUNATE AND DANGEROUS THINGS WILL HAPPEN IN UNPREDICTABLE TRAFFIC.
Service brakes, Oct 30, 2018, crash
WAS STOPPING AT A RED LIGHT HIT A BUMP AND BRAKES QUIT WORKING.
Air bags, Oct 29, 2018
TAKATA RECALL. I RECEIVED MY FIRST RECALL NOTICE FROM FORD ON MARCH 2017. AS OF OCTOBER 2018, I STILL HAVE NOT HAD MY AIRBAGS REPLACED! I BOUGHT THE CAR FROM MYERS FORD AND HAVE CALLED THEM SEVERAL TIMES. THEY JUST SAY THAT THEY DON'T HAVE THEM AND I HAVE TO WAIT. I HAVE TO DRIVE MY CAR AND AM AFRAID EVERY TIME I GO OUT THAT EVEN SOME MINOR FENDER BENDER COULD KILL ME. PLEASE HELP. I FEEL LIKE I'M DRIVING A TIME BOMB.
Air bags, Oct 29, 2018
TAKATA RECALL PARTS ARE STILL NOT AVAILABLE. NO RENTAL CARS ARE AVAILABLE AT MY LOCAL DEALER (PARADISE FORD). FORD CORPORATE COULD OFFER NO ASSISTANCE.
Air bags, Oct 29, 2018
TAKATA INFLATORS. MY ISSUE IS THE LENGTH OF TIME IN GETTING MY AIRBAGS REPLACED. THE RECALL WAS EFFECTIVE JANUARY 2017. I WAS NOTIFIED BY LETTER MARCH 2017. I HAVE CALLED MY LOCAL FORD DEALER SEVERAL TIMES, AND EACH TIME TOLD THE PARTS ARE NOT AVAILABLE. IT'S AN UNNECESSARY STRESS IN DRIVING THIS CAR KNOWING OF THE POTENTIAL ISSUES WITH THE AIRBAGS. I JUST WANT THE PARTS REPLACED. THAT'S ALL.
Air bags, Oct 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. AFTER, CONTACTING THE LOCAL DEALER VILLAGE FORD (23535 MICHIGAN AVE DEARBORN, MI) THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Oct 29, 2018
TAKATA RECALL - I HAVE BEEN HAVING TROUBLE WITH FORD MOTOR COMPANY IN POUGHKEEPSIE IN GETTING MY AIRBAGS REPLACED. I HAVE BEEN PUT OFF EACH TIME I CALL - THEY STATE THAT THEY DO NOT HAVE THE PARTS. THIS HAS BEEN GOING ON FOR AT LEAST A YEAR. THE NEW DATE THEY GAVE ME WAS TO CALL BACK ON NOVEMBER 1, 2018.
Air bags, Oct 28, 2018
TAKARA RECALL
Air bags, Oct 28, 2018
I KEEP GETTING RECALL NOTICES FROM THE FORD DEALERSHIP, VALVOLINE OIL CHANGE, AND OTHER SOURCES TELLING ME THERE IS A RECALL REGARDING THE AIRBAG. WHENEVER I ASK THE DEALERSHIP, THEY SAY FUNDS FOR THE REPAIRS HAVE NOT BEEN AUTHORIZED YET. I WAS NOTIFIED DURING THE WINTER, AND TOLD REPAIRS WERE EXPECTED IN THE SPRING. IN THE SPRING I CHECKED BACK, AND WAS TOLD SUMMER WAS EXPECTED. IN THE SUMMER I CHECKED BACK, AND WAS TOLD THE FALL. NOW IT'S THE END OF OCTOBER, AND NOTHING HAS BEEN DONE. I'VE ALSO HEARD OF OTHER RECALLS BEING ON FILE, BUT NOTHING SHOWS UP ON A VIN SEARCH.
Service brakes, Oct 28, 2018
HYDRAULIC CONTROL UNIT FAILED ON THE ABS SYSTEM. BRAKE PEDAL PRESSURE WAS LOST AND BRAKES WENT TO THE FLOOR AND FAILED. THIS SEEMS LIKE A VERY COMMON PROBLEM ON THIS MODEL BASED ON REPORTED ISSUE WITH THIS CAR. BRAKES FAILED ON THE ROAD WHILE BEING DRIVEN. THE CAR WOULD STOP BUT PEDAL WAS ALMOST TO THE FLOOR. CAR HAS BEEN REPAIRED AT OUR EXPENSE.
Electrical system, Service brakes, Engine, Oct 28, 2018
HERKY JERKY ACCELERATION. DEALERSHIP SAID IT WAS A SENSOR. 6 MONTHS LATER, SAME PROBLEM. DEALERSHIP SAID A SMALL OIL LEAK BURNED THROUGH SOME WIRES. STATED SOME SORT OF ISSUE WITH A WIRING HARNESS. STATED WIRING HARNESS NEEDED REPLACED, BUT WAS VIRTUALLY IMPOSSIBLE TO LOCATE. BRAKES CONSTANTLY NEED REPAIRS/REPLACEMENTS. MULTIPLE TIMES PER YEAR.
Air bags, Oct 28, 2018
TAKATA RECALL. I INITIALLY RECEIVED A RECALL LETTER FROM FORD DATED MARCH,2017 WHICH STATED THAT WHEN PARTS ARE AVAILABLE I WOULD BE NOTIFIED THAT PARTS ARE AVAILABLE AT WHICH TIME I WOULD CONTACT THE LOCAL FORD DEALERSHIP TO HAVE THE ISSUE CORRECTED. I RECEIVED NO OTHER CORRESPONDENCE FROM FORD IN 2017. THEN THIS YEAR IN 2018 I RECEIVED ANOTHER NOTICE FROM FORD, STATING THE I CAN CONTACT THE LOCAL FORD DEALERSHIP AND THEY WOULD PROVIDE ME WITH A RENTAL VEHICLE UNTIL THE PARTS COME IN FOR REPAIR. I THEN CALLED FORD OF MURFREESBORO IN MURFREESBORO, TN SO THAT THEY COULD PROVIDE ME WITH A RENTAL VEHICLE UNTIL THEY ARE ABLE TO REPLACE THE DEFECTIVE AIR BAGS. I WAS INSTRUCTED BY JONATHAN GREENE IN THEIR SHOP TO EMAIL HIM PHOTOS OF ALL 4 SIDES OF MY VEHICLE, ALONG WITH A PHOTO SHOT OF THE VIN PLATE AND PHOTO SHOT OF THE ODOMETER, WHICH I DID ON JUNE 12, 2018. I DID THAT AS INSTRUCTED, BUT I NEVER HEARD BACK FROM HIM. I THEN RE-SENT THE EMAIL TO HIM ON JULY 3, 2018, BUT AS OF THIS DATE, I HAVE HEARD NOTHING MORE FROM FORD OR FROM THE FORD OR MURFREESBORO DEALERSHIP. THEREFORE I STILL HAVE THE DEFECTIVE AIRBAGS IN MY VEHICLE, WAITING FOR A CRASH TO OCCUR. IT WOULD APPEAR THAT FORD WOULD WANT TO TAKE CARE OF THIS ASAP IN ORDER TO AVOID A CATASTROPHIC OCCURRENCE AND POSSIBLE SUIT, BUT NO, I HAVE HAD NO FURTHER RESPONSE AND NO INDICATION OF CONCERN ON THE PART OF FORD.
Air bags, Oct 28, 2018
TAKATA RECALL IT HAS BEEN 3 YEARS SINCE I GOT A RECALL NOTICE ON MY VEHICLE AND IT HAS STILL NOT BEEN FIXED . FORD CLAIMS THEY NEVER HAVE PARTS, TO RISK MY LIFE DRIVING IT THEY CANT DO ANYTHING ABOUT IT.THE AIRBAG COVER IS STICKING UP AND LOOKS LIKE IT IS FIXING TO EXPLODE AT ANY MINUTE AND THIS NEEDS TO BE DELT WITH MY FAMILY USES THIS CAR TO GET AROUND THATS THE REASON WE BOUGHT IT. I HAVE TWO SMALL CHILDREN THIS IS UNSAFE BUT I HAVE NO OTHER CHOICE BECAUSE YALL WILL NOT FIX THE ISSUE.
Air bags, Oct 27, 2018
TAKATA RECALL I RECEIVED A POSTCARD 01/2018 THAT MY FORD FUSION 2009 WAS BEING RECALLED DUE TO PROBLEMS WITH THE TAKATA AIRBAGS. I PHONED DIEHL FORD (BELLINGHAM, WA 98225) THEY SAID IT WAS A PRELIMINARY NOTICE. I RECEIVED A LETTER WITH SAME INFORMATION AS THE POSTCARD. DIEHL FORD TOLD ME I HAD TO WAIT FOR THE NEXT LETTER. WHEN I RECEIVED THAT LETTER, DIEHL TOLD ME THEY WERE OUT OF AIRBAG REPLACEMENTS AND I WOULD HAVE TO WAIT FOR THE NEXT AIRBAG SHIPMENT, PROBABLY SEPTEMBER OR OCTOBER 2018. AS OF TODAY, OCT. 26, 2018 I HAVE NOT HEARD ANYTHING MORE. THE CAR HAS BEEN PARKED FOR MONTHS, I CANNOT DRIVE IT. I AM NOT WILLING TO PAY OUT-OF-POCKET FOR A RENTAL CAR.
Air bags, Oct 27, 2018
FORD SENT A RECALL ON THE AIRBAGS AND NOT ON THE INFLATOR WHICH TAKE LONGER AND LONGER TO SHOW INFLATION ON DASH LIGHT.