2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,022 reports, newest first.
Power train, Electrical system, Engine, Mar 6, 2015
I HAVE TWICE NOW EXPERIENCED A CATASTROPHIC ENGINE/POWER TRAIN FAILURE WHILE AT SPEED AND IN TRAFFIC. WHILE DRIVING AND WITHOUT ANY PRIOR NOTICE, MY CAR IMMEDIATELY SHUTS DOWN. DURING WHICH THE ENGINE STALLS, POWER BRAKES FAIL, AND STEERING WHEEL LOCKS. LUCKILY I WAS IN A POSITION IN TRAFFIC WHERE I COULD QUICKLY ENGAGE THE HAZARD LIGHTS AND ALLOW PLENTY OF REACTION TIME FOR OTHER DRIVERS TO AVOID ME. AFTER THE CAR HAS STALLED AND LOST ALL POWER, THAT IS WHEN THE WARNING LIGHTS (ENGINE AND WRENCH) COME ON THE DASH. EACH TIME IT HAS TAKEN NO LESS THAN 5 MINUTES, WHILE SITTING IN HEAVY TRAFFIC, TO RESTART THE CAR. WHEN THE CAR RESTARTS IT WILL DRIVE LIKE IT DID PRIOR TO THE FAILURE BUT THE CHECK ENGINE LIGHT WILL REMAIN ON. THIS TIME I WAS ABLE TO BRING THE CAR TO THE LOCAL FORD SERVICE DEPARTMENT TO HAVE THEM DIAGNOSE THE PROBLEM. AFTER A FULL DAY OF TRYING TO RECREATE THE ISSUE (25 MILE TEST DRIVE) THEIR RECOMMENDATION WAS TO TAKE THE CAR AND CONTINUE TO DRIVE AS NORMAL UNTIL IT HAPPENS AGAIN. AFTER RESEARCHING THIS SITE AND SEVERAL OTHERS, I HAVE FOUND THAT I AM NOT THE ONLY FUSION OWNER WHO HAS EXPERIENCED THIS PROBLEM. I BROUGHT SEVERAL DOCUMENTS TO PROVE THE ISSUE HAS BEEN RECOGNIZED BY FORD (CSP 13N03) AND THERE IS A FIX FOR THE PROBLEM. DUE TO THE BUREAUCRATIC NATURE OF THE CONFLICTUAL RELATIONSHIP BETWEEN THE AUTOMOTIVE INDUSTRY AND GOVERNMENT ENTITIES, I AM NOW LEFT WITH A BLUNT REFUSAL TO REMEDY THE ISSUE WITH MY CAR FROM THE FORD DEALERSHIP BECAUSE I DO NOT OWN A 2010 FUSION BUT RATHER A 2009. A MODEL YEAR PRIOR TO WHAT FORD RECOGNIZES HAS ISSUES BUT I IN FACT HAVE TWICE EXPERIENCED THE EXACT SYMPTOMS THAT FORD OUTLINED IN THEIR CSP 13N03 DOCUMENT. AT THE END OF THE DAY I STILL HAVE A VERY UNSAFE VEHICLE THAT IS NOT FIT TO BE ON PUBLIC ROADS BECAUSE OF THE MASS SAFETY RISK IT POSES TO IT'S OCCUPANTS (MY CHILDREN) AND OTHER MOTORISTS. *TR
Vehicle speed control, Mar 4, 2015, crash
2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD I WAS INVOLVED IN A CAR ACCIDENT ON DECEMBER 15TH 2014 THE CAR I OWN IS A 2009 FORD FUSION SEL. MY ACCELERATOR GOT STUCK ON MY CAR. I WENT ONLINE TO SEE IF THERE WERE ANY RECALLS ON THE VEHICLE AND THERE WAS ONE. UPDATED 03/12/15*JB
Service brakes, Feb 23, 2015, crash
BRAKES KEEP GOING MUSHY AFTER ABS ACTIVATES, TAKING SIGNIFICANTLY LONGER TO STOP THE VEHICLE. THE ABS ACTIVATES OCCASIONALLY FOR NO REASON. TODAY TRAFFIC WAS STOP AND GO, AND WHEN THE CAR IN FRONT OF ME STOPPED AND MY BOYFRIEND HIT THE BRAKES TO STOP, THE ABS WENT ON FOLLOWED BY THE BRAKES MALFUNCTIONING WHICH CAUSED A REAR END COLLISION. WHILE RESEARCHING THIS PROBLEM I FOUND 26 REPORTS OF THE SAME EXACT PROBLEM ON WWW.ABOUTAUTOMOBILE.COM FOR THE 2008 FORD FUSION ALONE, AS WELL AS NUMEROUS COMPLAINTS ON OTHER WEBSITES REGARDING FUSIONS. *TR
Vehicle speed control, Engine, Jan 27, 2015, crash
BUSINESS NAME: FORD MOTOR COMPANY. CUSTOMER SERVICE DIVISION P.O.BOX 1904 DEARBORN, MI 48121 BUS PHONE: 866-436-7332 EMAIL: WEBSITE: FORD MOTOR COMPANY. COM NAMES AND ADDRESSES OF ANY OTHER BUSINESSES INVOLVED IN YOUR COMPLAINT: TRANSACTION DATE: 12-15-2014 AMOUNT IN DISPUTE: N/A EXPLANATION OF COMPLAINT: I WAS INVOLVED IN A CAR ACCIDENT ON DECEMBER 15TH 2014 THE CAR I OWN IS A 2009 FORD FUSION SEL .MY ACCELERATOR GOT STUCK MY CAR I WENT OFNLINE TO SEE IF THERE WAS ANY RECALLS ON THE VEHICLE AND THERE WAS ONE I CONTACTED FOR CUSTOMER SERVICE. *TR
Air bags, Vehicle speed control, Jan 9, 2015, crash
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A GARAGE DOOR AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,750.
Power train, Vehicle speed control, Engine, Dec 29, 2014
WHILE DRIVING MY FUSION WHICH HAS HAD NO MECHANICAL ISSUES UP TO THIS POINT SLAMMED INTO 3RD GEAR FOLLOWED BY A RAPID DECREASE IN POWER AND SPEED. THE CHECK ENGINE LIGHT AND WRENCH CAME ON AND PRETTY SURE WAS IN THE" LIMP HOME" MODE. TOOK IT TO GET THE CODES READ AND P 2104 AND P0607 WERE PRESENT. *TR
Electrical system, Engine, Nov 21, 2014
2009 FORD FUSION - WHILE DRIVING, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL LIT UP. DRIVER PULLED OVER TO SAFE AREA & SHUT OFF VEHICLE. VEHICLE WOULD NOT RESTART. LIGHTS, RADIO AND FAN STILL WORKED. VEHICLE WAS TAKEN TO GARAGE FOR ASSESSMENT & REPAIRS - THE MAIN POWER CONTROL MODULE AND THE TRANSMISSION CONTROL MODULE WERE BAD, BATTERY WAS AT 9 INSTEAD OF 12 - ALL COMPONENT'S NEEDED TO BE REPLACED. *TR
Power train, Electrical system, Engine, Nov 16, 2014
I'M GETTING A CHECK ENGINE LIGHT AND A WRENCH SYMBOL ON MY DASHBOARD. WHEN I TAKE IT TO GET CHECKED, IT SAYS 'FAULTY THROTTLE BODY' OR THROTTLE CONTROL ACTUATOR. THIS CAUSES MY FORD FUSION TO GO INTO 'LIMP HOME' MODE. THIS IS A MODE THAT CAUSES THAT CAR TO ACCELERATE NO MORE THAN 20 MILES AN HOUR. THE PROBLEM WITH THIS IS THAT IT HAPPENS WHEN I'M IN THE MIDDLE OF TRAFFIC, TRAVELING AT SPEEDS OF 55-70 MILES AN HOUR. WHEN THIS HAPPENS, I FEAR FOR MY LIFE. WHEN I CONTACT AUTO CARE CENTERS, THEY ALL TELL ME THAT THIS IS A PROBLEM THAT HAS TO BE HANDLED BY THE DEALERSHIP. WHEN I CONTACT THE DEALERSHIP, THEY DON'T KNOW WHAT I'M TALKING ABOUT. I THINK THAT THIS THROTTLE BODY IS DEFECTIVE AND AFTER SOME ONLINE RESEARCH, I SEE THAT I'M ONE OF MANY FORD OWNERS THAT THIS HAS HAPPENED TO. I WOULD LIKE A THEM RECALL THIS DEFECTIVE AUTO PART. I HOPE NO ONE HAS DIED FROM THEIR CAR SUDDENLY GOING INTO 'LIMP HOME' MODE. *TR
Engine, Nov 15, 2014
TL-THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT NOTICE. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE ELECTRIC THROTTLE BODY WAS REPLACED. THE CONTACT WAS MADE AWARE OF NHTSA ACTION NUMBER: PE13003 (ENGINE) AND STATED THAT THE VEHICLE DISPLAYED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. MF
Steering, Oct 20, 2014
DRIVING DOWN ROAD IN CITY, 25 MPH, APPROACHING INTERSECTION TO MAKE RIGHT TURN, BEGAN TURNING AND HALFWAY THROUGH TURN THE STEERING WHEEL LOCKED IN PLACE AND I COULD NOT COMPLETE THE TURN. LUCKILY NO CAR WAS IN LEFT LANE AT LIGHT OR I WOULD HAVE HIT IT. STOPPED CAR JUST BEFORE HITTING CURB AND BUILDING. SHUT OFF, RESTARTED AND WAS ABLE TO GET STEERING TO WORK AGAIN. TAKING TO SHOP FOR EVALUATION. *TR
Structure, Sep 9, 2014
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE INTERIOR DRIVER SIDE DOOR HANDLE FAILED TO OPEN THE DOOR. THE DEALER STATED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE CONTACT BELIEVED THAT THE FAILURE WAS DUE TO THE DOOR HANDLE BEING MADE OF PLASTIC. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 10/22/2014*LJ UPDATED 10/29/14*CN UPDATED 4/1/2015 *JS
Vehicle speed control, Engine, Aug 17, 2014
ON 8/10/2014, AFTER PULLING OUT OF THE DRIVEWAY, WE NOTICED A REDUCTION IN ACCELERATION ON OUR 2009 FORD FUSION. THE CHECK ENGINE LIGHT CAME ON AND UPON TAKING THE VEHICLE TO AUTOZONE, THE CODES P2112 AND P2104 SHOWED UP INDICATING A DEFECT WITH THE THROTTLE BODY. UPON RESEARCHING THE INTERNET WE FOUND THE NHTSA ACTION NUMBER PE13003 WHICH INDICATED THAT THERE WAS A PROBLEM WITH THIS PART ON 2009-2013 FUSIONS AND THAT FORD WOULD COVER THE REPAIR WHEN THE PROBLEM OCCURRED. WE TOOK THE CAR TO SOUTHWAY FORD IN SAN ANTONIO ON MONDAY, 8/11/2014. ON FRIDAY, 8/15/2014, THE FORD SERVICE ADVISOR INDICATED THAT THE PROBLEM TRULY WAS THE THROTTLE BODY, BUT WE WERE TOLD THAT FORD WOULD NOT PAY FOR THIS REPAIR. WE HAVE BROUGHT THIS TO THE ATTENTION OF THE SERVICE MANAGER AT SOUTHWAY FORD AND TO THE CORPORATE CUSTOMER RELATIONS DEPARTMENT AT FORD. OBVIOUSLY, THERE IS A DEFECT IN THIS PART, WHICH CAUSES A POTENTIAL LIFE-THREATENING SAFETY HAZARD BUT FORD DOES NOT SEEM TO ACKNOWLEDGE IT AND TAKE RESPONSIBILITY FOR CORRECTING THE PROBLEM. *TR
Steering, Fuel system, Gasoline, Service brakes, Aug 16, 2014
WHILE TRAVELING AT 65 MPH IN TRAFFIC, THE CAR COMPLETELY SHUTDOWN. DASHBOARD LIGHTS APPEARED AND THE CAR LOST ALL POWER, INCLUDING POWER BRAKES AND STEERING. FORTUNATELY, I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE WHILE EXITING THE ROADWAY. DUE TO THE LACK OF STEERING AND BRAKING ABILITY, I DON'T FEEL A PERSON OF SMALLER STATURE, I.E. MY WIFE, WOULD HAVE BEEN ABLE TO MAINTAIN CONTROL WITHOUT BEING IN AN ACCIDENT. *TR
Air bags, Other or unspecified, Aug 12, 2014, crash
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 5 MPH, THE HEEL OF THE CONTACT'S SHOE BECAME STUCK IN THE FLOORMAT AND INTERFERED WITH THE ACCELERATOR PEDAL. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Structure, Latches/locks/linkages, Aug 11, 2014
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR LOCK NO LONGER WORKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,000.
Power train, Vehicle speed control, Engine, Jul 28, 2014
WHILE MERGING ONTO A FREEWAY MY CAR EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING. SHORTLY AFTERWARDS MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALER TO SEE WHAT IT WAS. IT WAS A BAD CATALYTIC CONVERTER I WAS TOLD THAT IT WOULD TAKE 4 WEEKS TO GET ONE IN. MEANWHILE IT BEING MY ONLY CAR I ASKED AND WAS DENIED A LOANER VEHICLE FROM FORD MOTOR CO. AND I WAS TOLD THAT THE VEHICLE WAS STILL SAFE TO DRIVE AS LONG AS I DID NOT LET IT GOO TOO LONG WITHOUT THE REPAIR. I CALLED BACK 4 WEEKS LATER AND WAS TOLD THAT IT WOULD BE AN ADDITIONAL 4-8 WEEKS AS THERE WERE "NO" PARTS TO BE FOUND ANYWHERE. THIS WORRIED ME GREATLY AS THEY EVEN SAID PROBLEMS COULD ARISE IF DRIVEN TOO LONG WITHOUT BEING FIXED. SO I FILED A COMPLAINT WITH FORD MOTOR COMPANY AND WAS TREATED LIKE CRAP BY THEM. THEY TOLD ME THEY WERE WILLING TO HELP BUT "NOT" WILLING TO DO ANYTHING. SO I CALLED A LOCAL NEWS STATION WHO PUT ME IN TOUCH WITH THEIR EXECUTIVE OFFICES WHERE I GOT THE SAME RESPONSE. NO LOANER VEHICLE AND NO COMPENSTAION FOR THE EXTRA GAS I HAD TO BUY AS IT SUCKED IT DOWN. WHENEVER SOMEONE FROM FORD'S CALLS ME I AM LUCKY TO GET A SENTENCE IN BEFORE THEY HUNG UP ON ME! THANKFULLY TO MY CONTACTING A LOCAL NEWS STATION THEY MADE ENOUGH HEADWAY WITH FORD THAT MY PART "FINALLY" ARRIVED TODAY ON 07/28/14 BUT I AM EXTREMELY UPSET THAT FORD WOULD PUT ME IN THE SITUATION WHERE MYSELF AND MY FAMILY COULD BE IN DANGER BY DRIVING AN AUTOMOBILE THAT IS NOT SAFE. DRIVING WITH BAD CATALYTIC CONVERTERS IS NOT SAFE AND COULD CAUSE ALL SORTS OF OTHER ISSUES AND THE FACT THAT FORD'S ENCOURAGED ME TO DO SO IS FRIGHTENING. THIS FOR ONE ALONG WITH THE GM ISSUES HAS ME SERIOUSLY THINKING OF BUYING A FOREIGN AUTOMOBILE FOR THE FIRST TIME EVER. IT WAS WRONG WHAT FORD MOTOR COMPANY DID TO MYSELF AND MY FAMILY AND I HOPE THAT THIS COMPLAINT WILL PREVENT THEM FROM DOING THIS AGAIN IN THE FUTURE! *JS
Service brakes, Jul 24, 2014
JUST VERY CONCERNED. THE BRAKE HUB S GET EXTREMELY HOT AND THE BRAKE PADS WERE NO GOOD I HAVE LESS THAN 20'000 MILES ON MY 2009 FORD FUSION. THE CAR IS DROVE VERY LITTLE AND IS GARAGE KEPT.I JUST DON'T UNDERSTAND THE CONCEPT FROM FORD MOTOR TO MAKE A VEHICLE THAT THE BRAKE HUBS GET HOT AND WEAR OUT THE PADS. I HAD FORD VEHICLES FOR YEARS AND NEVER HAS BEEN A PROBLEM. WHY DO YOU ALLOW A PROBLEM LIKE THIS TO GO ON.. THIS IS A SAFETY CONCERN TOO. MY OLDER FORD VEHICLES NEVER DID HAVE BRAKES THAT YOU QUESTIONED WHETHER OR NOT YOU WOULD BE ABLE TO STOP AT A TRAFFIC LIGHT. NOW I WORRY THAT IT MAY NOT STOP. JUST A FEW MONTHS AGO IT ALMOST DIDN'T STOP AT A TRAFFIC LIGHT. WHEN I APPLIED THE BRAKES IT CONTINUED TO ROLL AND I ROLLED THRU FOUR CAR LENGTHS BEFORE IT FINALLY STOPPED. I WAS SO FRIGHTENED !! I TOO NOTICED FORD IS RECALLING SOME OF THE NEWER FOR FUSIONS FOR THIS PROBLEM. SUGGEST THAT THEY RECALL ALL VEHICLES THAT HAVE THE BRAKES LIKE WHAT IS ON THE FUSION ....WHY DOES SOMEONE NEED TO LOOSE THEIR LIVES TO GET A PROBLEM LIKE THIS FIXED?? THE AUTOMOBILE INDUSTRY IS FAILING THE CONSUMERS AND LACKING SAFETY STANDARDS . USA AUTOMOBILE INDUSTRY CAN DO BETTER THAN THIS. *TR
Power train, Service brakes, Jul 7, 2014
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING INTO A PARKING LOT, THE VEHICLE LOSS POWER AND THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. UPDATED 09/05/14*LJ UPDATED 09/15/2014 *JS
Structure, Equipment adaptive/mobility, Jul 2, 2014
THE INTERIOR DOOR HANDLE BECAME INOPERABLE PREVENTING OCCUPANT FROM OPENING THE DOOR FROM INSIDE THE VEHICLE.THIS CONDITION MAY PREVENT THE DRIVER AND OTHER OCCUPANTS FROM EXITING THE VEHICLE SAFELY IN THE EVENT OF A CRASH OR FIRE. *TR
Seats, Jun 17, 2014
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT MANUAL RECLINING MECHANISM BOLT FRACTURED, CAUSING THE SEAT TO MOVE BACK AND FORTH INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BOLT THAT HOLD THE RECLINING SEAT MECHANISM WAS FAULTY AND AS A RESULT, THE SEAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 72,000.
Engine, Jun 10, 2014
I WAS DRIVING DOWN THE HIGHWAY IN RUSH HOUR TRAFFIC AT 70 MPH WHEN THE WRENCH LIGHT TURNS ON THE DANS AND THE ENGINE JUST QUIT. VERY SCARY SO I PUT ON MY HAZARD LIGHTS AND COASTED TO THE MEDIAN . I TRIED TO RESTART THE CAR AND THE THEFT LOCK LIGHT STARTED FLASHING AND THE CAR WOULDN'T EVEN CRANK THE MOTOR. HAD THE CAR TOWED TO A LOCAL SHOP IT STARTED RIGHT UP AT THE SHOP AND THERE WERE NO CODES IN THE COMPUTER THE CHECK ENGINE LIGHT IS ON AND THE MESSAGE CENTER SAYA POD DATA ERROR. *TR
Electrical system, Jun 9, 2014
THE ERROR CODE FOR MY CAR INDICATED THERE WAS PROBLEM WITH THE SECONDARY AIR INJECTION PUMP AND THE DEALERSHIP ORDERED THE PART. WHEN I WENT TO HAVE THE PART PUT ON, I WAS ADVISED I NOT ONLY NEEDED TO REPLACE THE SECONDARY AIR INJECTION PUMP, BUT THE AIR VALVE AS WELL. SINCE I WAS LAST THERE OTHER CUSTOMERS WERE EXPERIENCING THE SAME PROBLEM. AND THIS PROBLEM WAS OCCURRING BECAUSE WATER WAS SOME HOW GETTING INTO THE SECONDARY AIR INJECTION PUMP AND WORKING ITS WAY UP TO THE AIR VALVE. THEREFORE, THEY BOTH NEED TO BE REPLACED AND IT WOULD COST $700 PLUS FIX. MY CONCERN IS HOW IS THE WATER GETTING INTO THE PUMP IN THE FIRST PLACE (IS THIS A MANUFACTURER DEFECT?). AND IF IT IS, WHAT IS GOING TO KEEP WATER FROM GETTING INTO THE PUMP IN THE FUTURE? *TR
Structure, Jun 4, 2014
TRIED TO OPEN THE DRIVER'S SIDE DOOR. NOTHING HAPPENED. HAD TO ROLL DOWN WINDOW TO OPEN DOOR FROM OUTSIDE. GLAD MY BATTERY WAS NOT DEAD. TOOK OFF PANEL AND SAW THE CHEAP PLASTIC HANDLE WAS BROKEN. *TR
Structure, Apr 26, 2014
AN ABNORMAL AMOUNT OF RUST ON THE HOOD ABOVE THE GRILL AND INSIDE THE BACK DOORS JUST ABOVE THE WHEEL WELLS. *TR
Structure, Apr 14, 2014
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE INSIDE DRIVERS DOOR HANDLE HAS A DEFECT WHERE THE HANDLE WAS EXTREMELY SHARP. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 61,000. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 06/17/14*LJ UPDATED 8/21/2017*CN