2009 Ford Fusion
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,022 owner complaints filed for this model year. This is the 11th highest complaint count among 15 Fusion model years with reports.
Of the 2009 reports, 65 involved a crash and 5 involved a fire. 40 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Representative owner complaints
1,022 reports, newest first.
Air bags, Mar 26, 2021
OVER THE LAST YEAR, I'VE GOTTEN A DOZEN RECALL NOTICES ABOUT THE AIRBAG. USDOT, BMV, VIOCC, NHTSA, ETC..... I'VE CONTACTED THE LOCAL FORD DEALERSHIP REPEATEDLY. THEY WON'T DO THE RECALL WORK. THEY KEEP SAYING THEY'RE WAITING FOR FUNDING FROM CORPORATE.
Service brakes, Hydraulic, Mar 17, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CAVALIER FORD GREENBRIER (1515 S. MILITARY HWY, CHESAPEAKE, VA 23320; (757) 424-1111) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Mar 16, 2021
I HAVE BEEN WAITING OVER A YEAR TO GET THIS RECALL FIXED. FORD IS NOT TRYING TO GET ANYTHING DONE WITH THIS AND IT IS FOR BREAKS. SOMEONE IS GOING TO GET KILLED
Service brakes, Mar 10, 2021
RECALL FOR REPAIR OF HYDRAULIC CONTROL UNIT VALVE WAS IN DEC. 2019. BRAKE FUNCTION IS AFFECTED. MFG RECALL #19S54; NHTSA RECALL #19V904 REMEDY WAS ANTICIPATED IN FIRST QUARTER OF 2020. AS OF 3/10/2021 "RECALL INCOMPLETE; REMEDY NOT YET AVAILABLE." I HAVE HAD MULTIPLE EXPERIENCES OVER THE PAST COUPLE YEARS WHEN BRAKES WERE APPLIED AND THEY DID NOT RESPOND NORMALLY.
Service brakes, Hydraulic, Service brakes, Mar 10, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SEVERAL UNKNOWN DEALERS AND WAS INFORMED BY EACH THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Mar 4, 2021
BRAKE TRAVEL INTERMEDIATELY DROPS TO THE FLOOR AS DESCRIBED IN FORDS BRAKE RECALL THAT WAS ANNOUNCED IN 2019. VEHICLE HAS BEEN CHECKED BY THE DEALERSHIP WITH NO PROBLEM FOUND. FORD STATED THEY WOULD HAVE A FIX FIRST QUARTER OF 2020, IT IS NOW MARCH 2021 AND THEY HAVE NO FIX YET. THE CAR IS NOT SAFE TO BE DRIVEN AND HAS BEEN PARKED. I NEED A RESOLUTION TO THIS.
Service brakes, Mar 4, 2021
BRAKE SYSTEM'S HYDRAULIC CONTROL UNIT WAS RECALLED. BRAKE PEDAL GOES TO FLOOR OR TAKES EXCEPTIONALLY LONG TIME TO STOP. BARELY AVOIDED SEVERAL ACCIDENTS. THIS WAS RECALLED ALMOST 2 YEARS AGO AND NOTHING HAS BEEN DONE BY FORD! THE CAR MAINLY SITS IN FRONT OF MY HOUSE. I AM AFRAID TO USE IT. HOW CAN THEY NOT FIX A BRAKE RECALL (MAJOR SAFETY CONCERN) AND GET AWAY WITH IT? MOST RECENT INCIDENT WAS OCT 2020 BUT HAPPENED SEVERAL TIMES PRIOR.
Service brakes, Hydraulic, Air bags, Feb 24, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG COMPARTMENT WAS RAISED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MANKATO FORD (1935 MADISON AVE, MANKATO, MN 56001, (507) 387-3454) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Service brakes, Feb 15, 2021, crash
MY DAUGHTER REAR ENDED ANOTHER VEHICLE AND PUSHED THAT VEHICLE INTO ANOTHER VEHICLE BECAUSE HER BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND FAILED TO STOP HER VEHICLE. SHE REPEATEDLY MASHED THE BRAKE PEDAL WITH NO RESPONSE. THE AIR BAGS SHOULD HAVE DEPLOYED AND DID NOT. SHE WAS DRIVING AT ABOUT 45-50 MPH ON THE HIGHWAY AND TRAFFIC STOPPED IN FRONT OF HER. SHE WAS DRIVING CAREFULLY BECAUSE IT WAS IN THE CITY AND HAD BEEN RAINING. SHE WAS NOT FOLLOWING TOO CLOSELY OR GOING TOO FAST FOR CONDITIONS. HER BRAKES FAILED. EVEN THOUGH FORD SAYS THIS VEHICLE IS STILL SAFE TO DRIVE UNTIL THE PARTS COME IN FOR THE RECALL, IT IS NOT. THIS IS A DANGEROUS VEHICLE TO DRIVE UNTIL FORD CAN DO THE ISSUED RECALL FOR THE HYDRAULIC BRAKE VALVE. THEY STILL DON'T HAVE THE PARTS AS OF THE DAY I'M TYPING THIS COMPLAINT. RECALL NUMBER 19V-904. I HAVE MADE STATE FARM AWARE AND THEY ARE PERFORMING INVESTIGATIONS. I HAVE HIRED AN ATTORNEY BECAUSE MY DAUGHTER IS NOT AT FAULT. I HAVE REPORTED THE INCIDENT TO FORD AND THEY WERE NOT HELPFUL. SHE WAS CITED IN THE ACCIDENT AND THERE ARE CLAIMS FOR INJURIES AND DAMAGES.*DT*JB*DT*JB*DT*JB*DT*DT - (RECALL RELATED INCIDENT) TS
Air bags, Feb 6, 2021
TAKATA AIRBAG IN MY 2009 FORD FUSION HAS BEEN REPORTED AS DEFECTIVE AND COULD LEAD TO SERIOUS HARM AND INJURY IF IN AN ACCIDENT. WHEN WILL THIS BE RECALLED AND RESOLVED? SEE ARTICLE POSTED BY CNN BUSINESS: HTTPS://WWW.CNN.COM/2021/01/22/BUSINESS/FORD-TAKATA-AIRBAG-RECALL/INDEX.HTML
Service brakes, Feb 2, 2021, crash
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, DEPRESSING THE BRAKE PEDAL, IT WENT TO THE FLOORBOARD CAUSING DISTANCE TO BE EXTENDED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN INJURIES NEITHER THE OTHER DRIVER. NO POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED PREMIER FORD OF BAY RIDGE, 612 86TH ST, BROOKLYN, NY 11228, AND INFORMED THEM OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT FORD HAD NOT YET PROVIDED A SOLUTION FOR THE FIX. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER:19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. (RELATED RECALL INCIDENT) TS
Service brakes, Jan 25, 2021
I HAVE A CONCERN ABOUT RECALL (#19S54) ON A 2009 FORD FUSION ([XXX]) THAT WAS PURCHASED FROM RANDY MARION SAV-A-LOT IN HICKORY, NC ON 12/12/20. ON 01/01/21, TWENTY DAYS AFTER IT WAS PURCHASED, MY SON WAS DRIVING HOME ON THE INTERSTATE AND WHEN ATTEMPTING TO SLOW, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND WOULD NOT FUNCTION PROPERLY. THE VEHICLE WOULD NOT SLOW DOWN. THIS WAS AN EXTREMELY DANGEROUS SITUATION FOR NOT ONLY MY SON, BUT OTHER DRIVERS AS WELL. FORTUNATELY, HE WAS ABLE TO STOP AS HE PUMPED THE BRAKES AND USED THE EMERGENCY BRAKE. BECAUSE IT WAS UNSAFE TO DRIVE, WE HAD THE VEHICLE TOWED TO THE NEAREST FORD DEALERSHIP WHICH IS CLONINGER FORD IN HICKORY, NC. WE WERE TOLD THAT EVEN THOUGH THERE IS AN ACTIVE RECALL, ANY REPAIRS WOULD HAVE TO BE PAID FOR BY US BECAUSE A 'REMEDY WAS NOT YET MADE AVAILABLE BY FORD', HOWEVER, THEY WERE ABLE TO REMEDY THE SITUATION, PUT NEW PARTS ON IT & REPAIR THE BRAKES. FORD HAS NOT "RELEASED A BULLETIN". SO I HAD TO PAY OUT OF POCKET FOR A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Jan 22, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE AT A STANDSTILL, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND FAILED TO RELEASE ON ITS OWN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FAIRVIEW FORD SAN BERNARDINO (292 N G ST, SAN BERNARDINO, CA 92410 (909) 884-9261) WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR THE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Service brakes, Jan 9, 2021
BRAKING ISSUE WHEN ABS ENGAGES BRAKE PEDAL BECOMES SOFT AND GOES ALL THE WAY TO FLOOR DIFFICULTY IN STOPPING.
Service brakes, Hydraulic, Service brakes, Jan 6, 2021
TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING, THE CONTACT HEARD THE BRAKES SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT PADS AND ROTORS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE INDEPENDENT MECHANIC THEN DIAGNOSED THE FAILURE AS THE ANTI-LOCK BRAKING SYSTEM. THE LOCAL DEALER LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701) WAS CONTACTED AFTER NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) WAS RECEIVED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE LOCAL DEALER LARSON FORD (1150 OCEAN AVE, LAKEWOOD, NJ 08701) WAS CONTACTED HOWEVER, PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE RECALL NOTICE STATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL THE FIRST QUARTER OF 2021. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD SEND A LETTER TO THE DEALER TO EXPEDITE THE REPAIRS. THE CONTACT WAS CONCERNED THAT THE DEALER WAS CHARGING A DIAGNOSTIC FEE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Dec 31, 2020
FORD IS IGNORING THE RECALL ON THE ABS BREAKS. #19V-904. THEY SIMPLY REFUSE TO DO ANYTHING TO FIX THESE CARS AND THE NHTSA IS LETTING THEM GET AWAY WITH THIS. ITS GOING TO GET SOMEONE KILLED
Service brakes, Dec 30, 2020
THERE HAS BEEN AN ONGOING RECALL FOR THE HYDRAULIC SYSTEM THAT CAUSES BRAKES TO NOT SLOW DOWN MY VEHICLE. I NOTICE THIS MORE WHEN IT RAINS OR IS ICY OUTSIDE. RECALL REMEDY WAS SUPPOSED TO BE READY FIRST QUARTER OF 2020; I HAVE GONE THROUGH MORE SETS OF BRAKES AND BRAKE PADS ON THIS VEHICLE THAN ANY OTHER VEHICLE I HAVE EVER OWNED. FORD HAS DONE NOTHING TO HELP REMEDY THIS AND NO FORD DEALERSHIP CAN GIVE A CLEAR ANSWER REGARDING WHEN THIS WILL BE AVAILABLE. ONGOING ISSUE FOR NEARLY 3 YEARS NOW.
Service brakes, Dec 29, 2020
THE BREAK PEDAL WILL TRAVEL 2/3 OF THE WAY TO THE FLOOR BEFORE THE CAR BEGINS TO SLOW DOWN OR STOP. I CAN NEVER TELL IF THE CAR IS GOING TO STOP OR NOT.
Service brakes, Forward collision avoidance, Dec 21, 2020
I AM WRITING IN REGARDS TO THE MANUFACTURER RECALL: 19S54. HOW ARE THESE PARTS ONLY AVAILABLE IN THE 1ST QUARTER OF 2021? IT'S NOW IN THE WINTER MONTHS IN NORTHWEST OHIO AND I CAN'T EVEN BRAKE MY CAR SAFELY IN THE SNOW AND/OR ICE. I NEED TO DRIVE TO AND FROM WORK AND MAKE ANY OTHER TRIPS, BUT I CAN'T DO IT SAFELY!! WHAT CAN YOU DO TO FIX THIS ISSUE? CAN YOU REFUND ME MY BILL IF I TAKE THIS INTO A SHOP?
Service brakes, Dec 15, 2020
NHTSA RECALL NUMBER: 19V904. "PARTS ARE ANTICIPATED TO BEAVAILABLE LATE FIRST QUARTER 2020". FORD HAS NOT RECIEVED THE PARTS AND OR NOTIFIED ME. I JUST CHATTED WITH THEM ON LINE ABOUT THIS. HERE IS A COPY OF THE CHAT RESPONSE FROM FORD REPRESENTATIVE: "CARISSHA AT 13:07, DEC 15: BASED ON OUR RESOURCES, IT APPEARS PARTS ARE ALSO EXPECTED TO BE AVAILABLE DURING THE 1ST QUARTER OF 2021 FOR RECALL 19S54 DOT 3 BRAKE FLUID AND ANTI-LOCK BRAKE SYSTEM FUNCTION. ". THIS IS ALMOT 1 YEAR LATE TO GET THE PARTS. NO UPDATES TO NHSTA WEBSITE THAT EXPLAINS THE DIFFERENCE. AS A GENERAL SIDE NOTE. IT WOULD BE GOOD TO HAVE WITH THE RECALL NOTICE ANY INFORMATION THE CONSUMER CAN DO TO THEIR VEHICLE TO MINIMIZE THE IMPACT OF HE RECALL ON THE VEHICLE IF POSSIBLE. EXAMPLES 1) WEEKLY CHECK OF BRAKE FLUID, 2) FUNCTION OF DEVICE BEING RECALLED IE TRUNK OR HOOD LATCH... THANKS FOR ALL YOU DO.
Service brakes, Dec 14, 2020
I HAD THE ABS HCU FAIL. I WAS FORTUNATE THAT I HAD PLENTY OF ROOM IN FRONT OF ME TO STOP. I UNDERSTAND THERE IS A RECALL ON THIS. HOWEVER A YEAR LATER FORD STILL DOESNT HAVE TO PART. IS THIS TIMELY? WHAT IS REASONABLE TIME? WHAT AM I TO DO, BUT DRIVE A FAULTY BRAKE SYSTEM? FORDS SOLUTION IS I PAY TO FIX IT AND THEY WILL REIMBURSE ME WHAT THEY FEEL IS ADEQUATE. I AM A BIT CONFUSED. DO THEY HAVE THE PARTS? I HAVE THEIR REFUSAL LETTER TO FIX IT AND TEXT THAT THEY WILL REIMBURSE ME TO FIX IT.
Service brakes, Dec 3, 2020
BEING IN MOTION THE 15 OF NOVEMBER 2020 I EXPERIENCE AN EXTENDED BRAKE PEDAL FAILURE SAME AS STATED IN THE JANUARY AND OCTOBER 2020 FORD RECALLS. BECAUSE THE HIGH RISK OF A CRASH MY CAR WAS TOWED THE 18 OF NOVEMBER FOR REPAIR TO MCCOY MILLS FORD IN FULLERTON, CA (PHONE 714-5265501, INVOICE 986572) WHERE THE SERVICE ADVISOR DANIEL INZUNZA CONTACTED FORD MOTOR CO. WHO DID NOT APPROVED ANY REPAIRS BECAUSE THE REQUIRED SPARE PARTS OF THE RECALL WILL NOT BE AVAILABLE UNTIL FIRST Q OF 2021 AND SPITE OF THAT FORD MOTOR CO. DID NOT AUTHORIZED A RENTAL CAR. COMPLAINT I REQUIRE AN ASSISTANCE OF A RENTAL CAR BECAUSE THE SPARE PARTS THAT WERE GOING TO BE AVAILABLE IN 1ST Q OF 2020 WON'T BE UNTIL 1ST Q OF 2021 AND I CAN NOT DRIVE MINE DUE THE HIGH CRASH RISK FOR THE PRESENT EXTENDED BRAKE PEDAL FAILURE
Service brakes, Nov 16, 2020, crash
AS I WAS LEAVING A PARKING LOT AND MAKING A LEFT HAND TURN ONTO THE MAIN IN AND OUT OF THE COMPANY, I WAS UNABLE TO STOP OR SLOW THE VEHICLE DOWN TO MAKE THE TURN DUE TO THE BREAKS GOING OUT OR NOT OPERATING PROPERLY. RESULTING IN THE VEHICLE CRASHING INTO A LARGE BOULDER. 3-4 DAYS PREVIOUSLY I RECEIVED A NOTICE ON BRAKE RECALL FOR THIS VEHICLE BUT THE NOTICED SAID THAT DUE TO COVID THEY DO NOT HAVE A FIX OR PARTS TO REPAIR THE RECALL.
Service brakes, Nov 10, 2020
I HIT A DIP IN THE ROAD AND LOSS TOTAL CONTROL OF MY BRAKE SYSTEM, FEELS AS IF I'VE HAD TO PUSH BRAKES ALL THE WAY TO THE FLOOR AND ALMOST CAUSED AN ACCIDENT.
Service brakes, Hydraulic, Service brakes, Nov 3, 2020
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT WAS UNABLE TO BRING THE VEHICLE TO A COMPLETE STOP WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT STATED THAT THE VEHICLE PROCEEDED THROUGH THE INTERSECTION AT THE RED TRAFFIC LIGHT. THE CONTACT STATED THAT THE BRAKE HYDRAULIC ANTI-LOCK SYSTEM CEASED IN THE OPEN POSITION. PENSKE FORD SERVICE (8970 LA MESA BOULEVARD, LA MESA, CA 91942, (619) 464-7777) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,580.