2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Power train, Sep 19, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Power train, Sep 16, 2013
I WAS DRIVING DOWN A FOUR LANE HIGHWAY AND THE CAR STARTING SPUTTERING; THEN THE CHECK ENGINE LIGHT AND TOOL LIGHT CAME ON AND THE CAR BEGAN DECELERATING AND I HAD TO COAST TO MEDIAN. I SAT FOR AWHILE AND CRANKED UP TO COAST TO SAFE SIDE OF ROAD. REPAIRMAN SAID IT APPEARED TO BE SOMETHING IN THE ACCELERATOR SYSTEM/THROTTLE SYSTEM. THOUGHT IT NEEDED A NEW PART BUT ENDED UP CLEANING THE THROTTLE AND OTHER PARTS. IT DROVE FINE FOR ABOUT 2 WEEKS UNTIL SATURDAY AND IT DID THE SAME THING AGAIN. I WAS ABLE TO PULL INTO A STORE PARKING LOT AFTER GETTING OFF INTERSTATE SAFELY. NOW THE REPAIRMAN HAS IT AND SAYS IT IS CHECKING OUT OKAY; DRIVING FINE WITH NO CUT OFF ISSUES. THIS CAR SCARES ME AND DON'T WANT TO DRIVE ANYMORE.. *TR
Steering, Sep 12, 2013
I WAS DRIVING AT MEDIUM SPEED ON A SUBURBAN STREET AND AN ALERT POPPED UP ON THE DASH: POWER STEERING ASSIST FAULT. POWER STEERING THEN SHUT OFF. FORTUNATELY, THE STREET WAS STRAIGHT AND I WAS ABLE TO DECELERATE AND WRESTLE THE CAR INTO A PARKING LOT. IF THIS HAD HAPPENED WHILE I WAS TURNING, OR WHEN I WAS ON THE HIGHWAY (AND WOULD NEED TO NAVIGATE SEVERAL LANES TO STOP) I WOULD ALSO LIKELY HAVE CRASHED. CAR IS 24 MONTHS OLD WITH JUST OVER 40,000 MILES. (NOT FAR OUT OF WARRANTY.) CAR HAD NO PRIOR MECHANICAL TROUBLE WHATSOEVER, AND HAD BEEN REGULARLY SERVICED BY THE DEALER. WHEN I TURNED THE CAR OFF AND ON, IT BEHAVED NORMALLY. I BROUGHT IT IN FOR SERVICE THE NEXT MORNING. FORD RECOMMENDED REPLACING RACK AND PINION, $1800 REPAIR. I THINK THEY SHOULD HAVE COVERED THIS, AS IT IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE. THERE WAS NO SAFETY PROBLEM UNTIL THE COMPUTER DECIDED TO SHUT OFF THE POWER STEERING! *TR
Vehicle speed control, Sep 10, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 41,200.
Steering, Sep 9, 2013
WAS DRIVING THE VEHICLE WHEN THE POWER ASSIST FAULT INDICATION OCCURRED. AS THE CAR CHANGED TO MANUAL STEERING IT PULLED THE CAR TO THE LEFT CAUSING THE CAR TO CROSS INTO THE OTHER LINE BEFORE COULD REACT TO THE MANUAL STEERING. THE CAR IS VERY DIFFICULT TO STEER UNDER MANUAL STEERING, TAKING A LOT OF FORCE TO MAKE TURNS EVEN AT HIGHWAY SPEEDS. ONCE GOT TO A PLACE TO STOP, THE ONLY THING THAT WOULD RESET THE POWER STEERING ASSIST FAULT WAS BY TURNING THE CAR TOTALLY OFF AND THEN RESTARTING THE CAR. THIS HAS HAPPEN 6 MORE TIMES SINCE THEN. HAVE TAKEN THE CAR TO FORD DEALERSHIP TO HAVE IT FIXED, BUT THEY JUST SAID NO CODE OF THE FAULT WAS SHOWN AND THAT WAS IT. NOT ONLY IS THIS A SAFETY FACTOR UNDER NORMAL DRIVING CONDITIONS BUT WOULD BE A MAJOR SAFETY PROBLEM ON ICE OR SNOW DRIVING. *TR
Suspension, Sep 9, 2013
NOTICED A NOISE IN RIGHT FRONT QUADRANT WHILE SLOWLY DRIVING THROUGH LOCAL PARKING LOT. NOISE APPEARED HAVE A "ROTATING' COMPONENT. SUSPECTED A CV JOINT FAILURE. DEALER DETERMINED A FAILURE IN LOWER BALL JOINT. DESIGN REQUIRES REPLACEMENT OF LOWER CONTROL ARM ASSEMBLY. RECOMMENDED REPLACING BOTH LOWER CONTROL ARMS. COST TO ME IS $750.00. DEALER REP'S STATED THAT FAILURE IS THE RESULT OF ABSENCE OF GREASE FITTINGS IN SUSPENSION ASSEMBLIES. OEM REPLACEMENTS MAY NOT HAVE GREASE FITTINGS EITHER. *TR
Engine, Sep 6, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED OFF THE ROADWAY WHERE THE ENGINE WAS RESTARTED. THE VEHICLE WAS NOT TAKEN FOR REPAIRS OR DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Steering, Sep 5, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO STICK. AS TIME PROGRESSED THE VEHICLE PERFORMED IN A MANNER REMINISCENT OF HAVING A FLAT TIRE AND THE SERVICE ADVANCE TRACK WARNING LIGHT ILLUMINATED. THE CONTACT STOPPED THE VEHICLE TO CHECK THE TIRES BUT COULD NOT DETERMINE A FAILURE. THE VEHICLE WAS TAKEN TO A DEALER FOR ROUTINE SERVICE AND SHE WAS INFORMED THAT THE RACK AND PINION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000.
Vehicle speed control, Sep 5, 2013
THE CAR WOULD NOT ACCELERATE AFTER STOPPING AT A STOP SIGN. I COASTED INTO THE INTERSECTION AND STOPPED. THE CAR WOULD NOT ACCELERATE SO I WAS STUCK IN THE MIDDLE OF THE INTERSECTION. TRAFFIC WAS LIGHT SO I WAS NOT IN DANGER, BUT THIS IS THE SECOND TIME THIS HAS HAPPENED AND IT IS CONCERNING THAT FORD IS AWARE OF THE PROBLEM AND HAS NOT MADE AN EFFORT TO REPAIR. I WAS INFORMED THAT THE THROTTLE BODY WAS FAULTY. I AM CONCERNED THAT FORD HAS MANY VEHICLES THAT HAVE THIS DEFECT AND ARE NOT MAKING AN EFFORT TO CORRECT THE PROBLEM. *JB
Steering, Sep 4, 2013
MY 2012 FORD FUSION SEL/3.0L V6 WAS BEING DRIVEN ON BUSY HIGHWAY AT 55+ MPH. POWER STEERING FAULT/SERVICE AUTOTRAC WARNING CAME ON SUDDENLY. POWER STEERING FAILED; DRIVER HAD VERY DIFFICULT TIME CONTROLLING CAR ON HIGHWAY. STEERING WAS VERY DIFFICULT FOR REMAINDER OF DRIVE. AFTER IT WAS SHUT OFF AND TURNED BACK ON, FAULT CLEARED, WARNING LIGHT WAS GONE, AND STEERING WAS FINE. DROVE APPROXIMATELY 200 MILES WITH NO ISSUES. NEXT TIME CAR WAS TURNED ON AND PUT INTO GEAR, FAULT CAME BACK. SHUT OFF, TURNED BACK ON, IT CLEARED AGAIN. $1600+ QUOTED TO FIX ISSUE WITH STEERING GEAR. CAR HAS 45,000 MILES ON IT. *JB
Steering, Sep 4, 2013
DROVE HOME NORMALLY AND SHUT OFF THE CAR. WENT TO RESTART THE CAR AND THE CARE INDICATED A "POWER STEERING FAILURE - SERVICE ADVANCE TRAK" MESSAGE. SHUTTING OFF AND RESTARTING THE CAR DID NOT CHANGE THE RESULT. CAR HAD NO POWER STEERING. DROVE THE CAR TO THE DEALER. THE DEALER INDICATED THAT THE STEERING RACK NEEDED REPLACED. $1900.00 WARRANTY REPAIR. *JB
Fuel system, Gasoline, Electrical system, Engine, Sep 4, 2013
MY SON GOT INTO THE CAR, GOING TO THE STORE, HE SAID SOMETHING WRONG WITH THE CAR. I SAID WHAT, HE SAID WHEN I CRANKED IT UP, SOUND LIKE I HEARD IT CLICKING. HE CHECK THE OIL, IT WAS A HALF OF A HALF QUART LOW. HE LEFT IN 2 SECONDS HE CALLED BACK, SAID SOMETHING IS WRONG, SO HIS DADDY WENT WHERE HE WAS, IT WAS STILL RUNNING, BUT LOST SPEED, IT WOULD ONLY GO 2 OR 3 MILES PER HOUR. AFTER GETTING IT BACK HOME, IT SAT A LITTLE WHILE AND IT WAS GOOD TO GO. LABOR DAY I WAS ON INTERSTATE 85 IT DONE THE SAME THING TO ME, BUT I HAD TO CALL A WRECKER I WAS TO FAR AWAY FROM HOME. NOW EVERYONE WANT ME TO PAY FOR THE TESTING OF THE CAR TO DETERMAN WHAT THE PROBLEM IS. FORD NEED`S TO DO SOMETHING ABOUT THIS TOO MANY COMPLAINTS I HAVE READ THEM. !!!! DON`T WAIT UNTIL DEATH OCCURS!!!!. *JB
Steering, Sep 4, 2013
POWER STEERING SERVICE TRACK LIGHT CAME ON DURING CAR START UP AND I HAD NO POWER STEERING. I RESTARTED THE CAR AND THE POWER STEERING WORKED AND THE SERVICE LIGHT WENT OFF. I LOOKED TO CHECK THE POWER STEERING FLUID AND FOUND THE SYSTEM IS ELECTRONIC. THIS PROBLEM REPEATED ABOUT EVERY 2 WEEKS DURING STARTUP AND WAS RESOLVED SIMILARLY. ON AUGUST 23, 2013 THE PROBLEM OCCURRED AGAIN BUT RESTARTING DID NOT FIX THE PROBLEM. NO OTHER PROBLEMS OTHER THAN LOW AIR PRESSURE SERVICE LIGHT. *JB
Steering, Sep 3, 2013
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AS THE STEERING WHEEL TIGHTENED WITH THE ILLUMINATION OF THE POWER STEERING LIGHT. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. UPDATED 03/18/14*LJ THE CONSUMER STATED FAILURE OCCURED 3 OTHER TIMES BUT HAVE SINCE BEEN FIXED AND RUNNING PERFECTLY. *TR
Steering, Sep 3, 2013
I WAS DRIVING MY CAR AND ON THE DASH OF MY CAR DISPLAYED A POWER STEERING ASSIST FAULT. WHICH THEN IT BECAME VERY DIFFICULT TO TURN. I QUICKLY PUT THE CAR IN NEUTRAL AND TURNED IT OFF AND THEN BACK ON. IT FIXED THE PROBLEM AND THE MESSAGE ON MY DASH WENT AWAY. THE PROBLEM OCCURRED TWICE MORE OVER THE YEAR AND FINALLY TODAY AS I GOT IN MY CAR THE SAME MESSAGE CAME UP AND WOULDN'T GO AWAY. SO NO I CANT DRIVE MY OWN CAR AND I LIVE IN A REMOTE PART OF THE U.S. *JB
Steering, Electronic stability control (ESC), Aug 31, 2013
FOR SEVERAL MONTHS, MY 2012 FORD FUSION WOULD OCCASIONALLY HAVE A POWER STEERING FAILURE. RESTARTING THE VEHICLE WOULD SOLVE THIS. HOWEVER, TODAY, THE POWER STEERING FAILURE IS NOT GOING AWAY. MY HUD READS "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" I WILL BE TAKING IT TO GET SERVICED AT MY FIRST OPPORTUNITY. SEARCHING THE INTERNET IMPLIES THAT THIS IS A NEARLY UBIQUITOUS PROBLEM. *JS
Fuel/propulsion system, Aug 30, 2013
FIRST INCIDENT HAPPENED IN TRAFFIC ON HIGHWAY AT SPEED IN PASSING LANE THEN IT STARTED SHAKING WITH NO THROTTLE RESPONSE, WRENCH LIGHT CAME ON DASH. STOP SCROLLED IN THE INFO PANEL., AND DIED. I HAD TO PULL THRU TRAFFIC FROM RIGHT LANE TO LEFT LANE THEN TO THE SHOULDER WITH A VEHICLE NOT UNDER POWER. VERY SCARY MOMENT. I TOOK TO DEALERSHIP, AND WAS TOLD IT DID NOT STORE A CODE SO THEY COULDN'T GO ANY FARTHER WITH A REPAIR. TOOK CAR HOME, SAME SEQUENCE OF EVENTS HAPPED AGAIN, THIS TIME IN A INTERSECTION AND ANOTHER IN A COUNTY ROAD AT 45MPH. TOOK BACK TO DEALERSHIP. NO CODES!. I TOLD THEM KEEP THE CAR AND DRIVE IT YOURSELF TILL IT HAPPENS WITH YOU, IT DID OF COURSE. WAS TOLD DID NOT STORE A CODE BUT THOUGHT TO BE THE THROTTLE BODY.
Steering, Aug 30, 2013
I WAS DRIVING DOWN THE INTERSTATE WHEN AN ALARM SOUNDED AND TWO WARNING MESSAGES APPEARED ON THE DASH DISPLAY. POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC. AT THAT TIME THERE WAS NO POWER STEERING. THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. HAD I BEEN EXECUTING A TURN AT THE TIME OF THE FAILURE I LIKELY WOULD HAVE RUN INTO SOMETHING. THE STEERING IS EXTRAORDINARILY STIFF WHEN THE POWER ASSIST IS OFF. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST FEW MONTHS. IN THE PAST, RESTARTING THE VEHICLE CLEARED THE ERROR MESSAGE AND THE POWER STEERING WORKED AGAIN. THIS TIME HOWEVER THE FAILURE SEEMS PERMANENT. FORD HAS EXAMINED THE VEHICLE AND SAID THE FAILURE IS IN A MOTOR IN THE RACK AND PINION AND THE ENTIRE STEERING ASSEMBLY WILL HAVE TO BE REPLACED TO THE TUNE OF $1900.00. THIS IS A VERY DANGEROUS PROBLEM AS IT OCCURS WITH NO WARNING AND AT ALL DIFFERENT SPEEDS. I HAVE ALSO NOTICED SOME "CLUNKING" SOUNDS WHEN THE STEERING WHEEL IS TURNED WHILE THE VEHICLE IS STATIONARY.
Steering, Aug 28, 2013
TWICE IN ONE WEEK THE POWER STEERING WENT OUT. THE POWER STEERING FAILURE, SERVICE ADVANCE TRACK LIGHT CAME ON AND THE STEERING WAS DIFFICULT. FORD DEALER IS POSSIBLY GOING TO REPLACE THE POWER STEERING ASSEMBLY, THEY ARE WAITING ON AN OK EMAIL SINCE THE CODE THAT THEY FOUND IS DIFFERENT FROM THE ONE THEY ARE "FAMILIAR" WITH. THE FIRST TIME IT OCCURRED WAS WITH MY SON WHO HAS A LEARNERS PERMIT. VERY SCARY FOR A FIRST TIME DRIVER IN A NOT EVEN 2 YR OLD VEHICLE! *TT
Engine, Aug 28, 2013
PULLED OUT OF DRIVEWAY GOT APPROXIMATELY 1/4 OF MILE FROM HOME AND ALL OF THE SUDDEN NO GAS, NO POWER AND LOOKING AT THE DASHBOARD THE ONLY INDICATOR THAT WAS LIT WAS THE WRENCH. I DRIFTED TO THE SIDE OF THE ROAD WAITED A FEW MINUTES TO TRY AND START THE CAR, LUCKILY IT DID AND DROVE IT BACK HOME. CALLED THE FORD DEALERSHIP TO EXPLAIN WHAT HAPPENED, AND THEY SAID MORE THAN LIKELY IT IS THE THROTTLE BODY. THEY SUGGESTED TO HAVE THE CAR TOWED BECAUSE IT COULD HAPPEN AGAIN WITHOUT WARNING. AS OF THIS MORNING, IT HAS BEEN CONFIRMED THAT IT IS THE THROTTLE BODY AND IT WILL ONLY COST ME A $100.00 DEDUCTABLE BECAUSE (LUCKY ME) I AM PAYING FOR EXTENDED WARRANTLY... CAN'T IMAGINE HOW MUCH IF I DIDN'T!!! I ASKED IF THIS IS A COMMON PROBLEM WITH THIS CAR AND THE SERVICE PERSON SAID THAT THIS IS NOT THE FIRST TIME SHE HAS SEEN THIS HAPPEN. I AM DEEPLY CONCERNED BECAUSE THIS SITUATION COULD HAVE BEEN CATASTROPHIC. I DRIVE ALMOST 90 MILES A DAY, FIVE DAYS A WEEK ROUNDTRIP ON A MAJOR BELTWAY AND I FEEL THIS PROBLEM IS BIGGER THAN FORD WANTS TO ADMIT. *TT
Steering, Aug 26, 2013
DRIVING AT APPROX. 62 MPH ON HIGHWAY WHEN WARNING LIGHT FOR "SERVICE ADVANCETRAC SYSTEM AND POWER STEERING ASSIST FAILURE. VERY DANGEROUS ISSUE, LUCKY I DID NOT HIT ANOTHER CAR AS WAS CHANGING LANES WITH CONCRETE BARRIER TO MY LEFT AND FAST MOVING VEHICLES TO MY RIGHT. I HAVE RESEARCHED THIS CAR AND FOUND NUMEROUS COMPLAINTS SIMILAR TO MINE. FORD HAS CAR TODAY AND SAYS STEERING GEAR BAD , LUCKY I BOUGHT EXTENDED WARRANTY. FORD SHOULD BE REQUIRED TO REPLACE THESE. THIS IS A SERIOUS ISSUE TOTALLY SAFETY RELATED. THIS VEHICLES HAS ONLY 41,000 MILES. *TR
Steering, Aug 25, 2013
TRAVELING AT 65 MPH ON INTERSTATE WHEN SERVICE ADVANCED TRAC LIGHT CAME ON AND POWER STEERING WAS LOST. *TR
Fuel system, Gasoline, Electrical system, Vehicle speed control, Aug 23, 2013
I STARTED MY CAR AS NORMAL AND SHIFTED INTO DRIVE. AFTER I HAD STARTED DRIVING MY VEHICLE HAD BEGAN TO SHAKE & THE ACCELERATOR WOULD NOT WORK. I TURNED THE ENGINE OFF AND WAITING A FEW MOMENTS AND TURNED BACK ON AND THE EXACT SAME THING HAPPENED AGAIN. THE THIRD TIME I STARTED THE VEHICLE THE CHECK ENGINE LIGHT AND SERVICE WRENCH WERE LIT ON THE DASH. THE THIRD TIME I TURNED ON THE VEHICLE IT WAS ABLE TO DRIVE WITH WHAT FELT LIKE LIMITED POWER. THE CHECK ENGINE CODE PULLED FROM THE CARS COMPUTER READY P2111. THE CAR WAS TAKEN TO THE CLOSEST FORD DEALER AND WAS DIAGNOSED. I NEEDED TO REPLACE THE "THROTTLE BODY" & HAVE ALL OF MY "FUEL INJECTORS" CLEANED. WHEN I ASKED FORD WHAT THE CAUSE OF THIS ISSUE WAS THEY SAID, "ITS BECAUSE OF THE PLACES YOU PUMP GAS LIKE WALMART BECAUSE THEY ARE ALWAYS CHANGING WHO THEY PURCHASE FUEL FROM AND ITS NOT A GOOD QUALITY." (SERIOUSLY) THEY RECOMMEND GETTING GAS FROM RACETRAC OR QT INSTEAD OF WALMART. THE REPAIRS ARE TO COST $830 PARTS/LABOR. AFTER ALOT OF RESEARCH ON THIS MATTER I HAVE SEEN THAT ALOT OF PEOPLE ARE HAVING THE SAME ISSUES WITH THEIR VEHICLES & ALOT OF THEM ARE TRAVELING AT A HIGH RATE OF SPEED (FREEWAY DRIVING). THIS SITUATION NEEDS TO BE RESOLVED ASAP BEFORE ITS TAKES A INNOCENT LIFE. FORD NEEDS TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM. *TR
Power train, Aug 21, 2013
AFTER TAKING OFF FROM A STOP MY TRANSMISSION WOULD SLAM WHEN GOING INTO 2 GEAR, SOMETIMES IT WOULD NOT SHIFT INTO 2ND GOING BACK INTO FIRST AND REVVING UP TO ALMOST 7K RPM AND THEN SHIFT JERKING THE CAR WHEN SHIFTING. TOOK IT TOO THE DEALERSHIP THEY FLASHED THE TRANSMISSION AND SAID THAT WOULD FIX IT. IT DID FOR ABOUT 24 HOURS THEN IT GOT WORSE SO I TOOK IT BACK, THEN THEY INSTALLED A "SOFTWARE" UPDATE TO THE TRANSMISSION, THEY MADE MY GAS MILEAGE VERY POOR, TOOK IT BACK A 3RD TIME THEY FINALLY FOUND THAT A VALVE WAS STICKING AND REPLACED IT NOW SEEMS TO BEING DOING FINE. IM NOT THE ONLY ONE ON HERE WITH THIS SAME PROBLEM THERE IS SOMETHING WRONG WITH THE TRANSMISSION ON THIS MODEL CAR. *TR
Electrical system, Aug 21, 2013
AFTER SOME TIME I NOTICED THE BLOWER CUTTING OFF ON THE AC, FOR A SHORT PERIOD OF TIME THEN IT WOULD COME BACK ON. THIS HAPPENED ABOUT 3 TIMES THEN ONE MORNING I GOT INTO THE CAR AND THE BLOWER WOULD NOT COME ON AT ALL. I SMELLED A BURNT SMELL AS WELL, I TOOK INTO FORD AND THEY STATED THAT THEY MODULE THAT CONTROLS THE BLOWER MOTOR HAD BURNT UP, AND JUST SO HAPPENS THAT IT WAS OUTSIDE OF WARRANTY BY 2K MILES. THE DEALERSHIP WANTED A LOT OF MONEY TO REPLACE THIS PART IT TOOK US ABOUT 12 MINS TO REPLACE. *TR