2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Steering, May 20, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE "POWER STEERING FAILURE" INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Steering, May 17, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE "SERVICE POWER STEERING NOW" MESSAGE APPEARED AND THE VEHICLE LOST POWER STEERING ABILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING SENSOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Steering, May 17, 2019
POWER STEERING RECALL- MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. THIS WAS RECENTLY FIXED BY THE RECALL IN AUG 2017, AND IT WENT OUT AGAIN. HE NEARLY WAS HIT DUE TO THE CAR VEERING WHEN HE WAS DRIVING. THIS NEEDS ADDRESSED AND FIXED AGAIN!! HE CANNOT AFFORD TO PAY $1500+ TO GET THIS FIXED AGAIN!
Air bags, May 16, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WASHINGTON FORD (507 WASHINGTON RD, WASHINGTON, PA 15301, (724) 223-5100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, May 14, 2019
WHILE IN MOTION ON A CITY STREET, THE ABS LIGHT, THE RED BRAKE LIGHT, AND THE TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. BRAKE PEDAL ENGAGEMENT REQUIRES MORE TRAVEL TO ENGAGE THE BRAKES. THE VEHICLE WAS TAKEN TO A LINCOLN DEALERSHIP FOR REPAIR. THE DEALER NOTED THAT THE ABS MODULE FAILED. AFTER A CLOSE INSPECTION, IT WAS DETERMINED THAT THE ABS MODULE HAD FAILED DUE TO BRAKE FLUID CONTAMINATION. THE ABS MODULE WAS REPLACED, BUT I'M CONCERNED MORE WITH THE APPARENT CAUSE, WHICH APPEARS TO BE THE DEGRADATION OF THE ABS HYDRAULIC CONTROL UNIT (HCU), WHERE THE ABS MODULE ATTACHES TO. THE ABS MODULE SHOULD HAVE ZERO FLUID CONTAMINATION. IT WOULD SEEM THAT THE REPLACEMENT ABS MODULE WILL FAIL FROM THE FLUID INGRESS CONTAMINATION AGAIN. PLEASE REVIEW ATTACHED PHOTOS AND RECEIPT. THANK YOU.
Steering, May 13, 2019
MY SON WAS DRIVING HOME WHEN HIS POWER STEERING WENT OUT. WE CHECKED UNDER THE HOOD, AND THE PLUG FOR THE POWER STEERING IS MISSING. I'M SO GLAD HE OR ANYONE ELSE WASN'T INJURED.
Air bags, May 10, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED THE FREEHOLH FORD DEALER (732-462-3131, 8570, 3572 U.S. 9, FREEHOLD, NJ 07728) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Electronic stability control (ESC), Fuel/propulsion system, May 10, 2019
TAKATA RECALL AS OF TODAY MAY 10,2019 WE HAVE NOT RECIEVED ANY RECALL ORDER FOR AIR BAGS SYSTEM.ALSO OUR CAR IS LOOSING POWER WHILE DRIVING IT.TO A COMPLETE STALL. THIS IS BE ADDRESS WITH OUR MECHANIC, SEVERAL ATTEMPTS TO REPAIR.ISSUES CONTINUES
Steering, May 8, 2019
POWER STEERING ASSIST FAULT INDICATOR. VEHICLE LOST POWER STEERING AND HAD TO BE PARKED. AFTER VEHICLE SAT FEW HOURS THE POWER STEERING RESET AND THE INDICATOR WAS OFF AND EVERYTHING BACK TO NORMAL. WIFE IS NOW AFRAID TO DRIVE VEHICLE IN CASE IT HAPPENS AGAIN.
Steering, Air bags, May 8, 2019
STEERING WHEEL HAS BEEN RIGHT FOR A LITTLE MORE THAN A MONTH. DEALERSHIP IS UNABLE TO HELP ME AND I AM STILL MAKING PAYMENTS ON A VEHICLE THAT HAD A RECALL. 'TAKATA INFLATOR' I HAVE AN OPEN RECALL FOR MY AIRBAGS. I NEED ANSWERS ON WHAT TO DO NEXT, SELLING A CAR WITH AN OPEN RECALL SHOULD BE ILLEGAL.. I TAKE MY KIDS TO SCHOOL EVERY MORNING. PLEASE HELP!!!
Air bags, May 3, 2019
2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Steering, May 2, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. SHORTLY AFTER OWNING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. MAC HAIK FORD (10333 KATY FWY, HOUSTON, TX 77024, (713) 932-5000) WAS NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). UPON SPEAKING TO THE MANUFACTURER, THE DEALER INDICATED THAT A SOFTWARE UPDATE WAS PROVIDED PER AN UNKNOWN RECALL BEFORE THE CONTACT OWNED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT FELT THAT THE REMEDY FAILED TO PROVIDE A PERMANENT REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Air bags, Apr 30, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO PARK HAWAII (828 FORT STREET MALL #310, HONOLULU, HI 96813, (808) 536-6112) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Air bags, Apr 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENNY ROTH FORD (3200 LIBRARY ROAD, CASTLE SHANNON, PA 15234, (412) 881-0001) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Apr 27, 2019
I INFORMED MY FORD DEALER DURING AN AIR BAG RECALL THAT I WAS ALSO EXPERIENCING PROBLEMS WITH THE STEERING ON THE CAR. REGARDLESS IF THE CAR WAS MOVING OR STOPPED, TURNING THE STEERING FROM THE 12 O'CLOCK POSITION EITHER RIGHT OR LEFT, IT WOULD TRY TO "JUMP" TO THE 10 OR 2 O'CLOCK POSITION. IT WAS DISTURBING ENOUGH THAT MY WIFE WOULD NO LONGER DRIVE THE CAR. AFTER DIAGNOSIS, THE DEALER INFORMED ME THE PROBLEM WAS WITH THE POWER STEERING GEAR ASSEMBLY, THE REPAIR COST WOULD EXCEED 2000 DOLLARS. FORD HAS HAD SO MANY PROBLEMS WITH THE STEERING ON THESE CARS THAT THE NHTSA ISSUED A RECALL ON THIS A COUPLE OF YEARS AGO (15S18). THE PROBLEM IS SEVERE ENOUGH THAT FORD HAS EXTENDED THE WARRANTY FOR THE POWER STEERING ASSEMBLY TO 150,000 MILES (15N01) MY CAR HAS 82,000 MILES ON IT. THE WARRANTY ONLY WORKS IF CERTAIN DIAGNOSTIC TROUBLE CODES POP UP DURING DIAGNOSIS. SINCE MY CAR DID NOT SUFFER A COMPLETE FAILURE I WAS NOT COVERED UNDER THE EXTENDED WARRANTY. IF YOU READ THROUGH THE NHTSA COMPLAINTS, MANY CONSUMERS HAD COMPLETE POWER STEERING FAILURES BUT ALSO DID NOT MEET FORDS REQUIREMENTS FOR WARRANTY REPAIR! IF YOU VIEW NHTSA COMPLAINT SECTION ON THE 2012 FUSION. THERE ARE A TOTAL OF 1601 COMPLAINTS AS IF THIS WRITING FOR THIS VEHICLE - ALMOST 50% DEAL WITH JUST THE STEERING! THE NHTSA HAS COMPLETELY LET FORD OFF THE HOOK ON THIS ISSUE. INSTEAD OF INSURING THE PUBLIC SAFETY, THE NHTSA HAS ALLOWED FORD TO CREATE A NEW INCOME STREAM. IS THE NHTSA WAITING FOR A FORD OWNER TO LOSE CONTROL OF THEIR CAR AND SLAM INTO A MINI VAN FULL OF KIDS BEFORE REQUIRING THE MANUFACTURE TO COMPLETELY RECTIFY THIS SAFETY HAZARD? REPROGRAMMING A CONTROL MODULE AND ALLOWING THE MANUFACTURE TO REFUSE TO PROVIDE EXTENDED WARRANTY REPAIRS IS NOT CUTTING IT.
Steering, Apr 27, 2019
SHORTLY AFTER PURCHASING OUR 2012 FORD FUSION & PICKING UP OUR 9YR OLD DAUGHTER FROM SCHOOL ONE DAY, I FOUND MYSELF IN A SCARY SITUATION JUST A FEW YARDS FROM MY DRIVEWAY. WITH OUR NEIGHBORHOOD BEING A TURN OFF OF A 4-LANE HIGHWAY, WHEN ATTEMPTING TO MAKE THAT TURN THAT DAY, THE POWER STEERING WENT OUT RESULTING IN IT BEING VERY DIFFICULT TO MANUVER THE TURN LANDING MY DAUGHTER & I OFF THE ROAD & IN THE DITCH AFTER GETTING IT TO THE DEALERSHIP, THEY FOUND THE PROBLEM RESULTED FROM A RECALL ON THE VEHICLE THAT NEEDED REPAIRING HOWEVER, THE DEALERSHIP ALSO DISCOVERED THE RECALL HAD ALREADY BEEN PERFORMED WHEN OWNED BY PREVIOUS OWNER. THE RECALL PERFORMED BEFORE HAD FAILED & WAS NOT A SOLUTION AS THE REPAIR NEEDED TO BE PERFORMED AGAIN. THE PROBLEM WAS, WHEN THE DEALERSHIP NOTIFIED ME ABOUT THE RECALL, I WAS TOLD I WOULD BE RESPONSIBLE FOR THE COST OF THE RECALL BECAUSE THE MANUFACTURER SAID WHEN THE RECALL WAS PERFORMED THE FIRST TIME, A 90 DAY WARRANTY WAS PLACED ON THE RECALL THAT IF IT NEEDED PERFORMING AGAIN, I WOULD BE RESPONSIBLE FOR THE REPAIR COST. MY CONFUSION IS, IF THERE IS A RECALL ON THE CAR BECAUSE OF A SAFETY ISSUE DISCOVERED & YOU'RE NOTIFIED OF THE RECALL & TO BRING IT IN TO BE REPAIRED... SHOULDN'T THAT REPAIR ALSO BE A SOLUTION & IF SO, WHY IS THERE A WARRANTY PLACED ON THE SOLUTION? MY UNDERSTANDING, A SOLUTION HAD NOT BEEN FOUND, RESULTING IN THE MANUFACTURER KNOWING BEFORE THE RECALL WOULD NEED TO BE PERFORMED AGAIN AND AGAIN COSTING THEM A GREAT LOSS. AT THE TIME, I COULD NOT AFFORD THE LARGE LUMP SUM COST OF THE RECALL WORK & WITH THE CAR NOT DRIVABLE, NEEDING A VEHICLE DAILY FOR TRAVELING TO & FROM MY JOB 60 MILES, OBTAINING A DRIVABLE CAR ALSO OBTAINED ANOTHER MONTHLY PAYMENT & AFTER OBTAINING THAT DRIVABLE CAR, I FOUND MYSELF NOT BEING TO AFFORD BOTH CAR PAYMENTS RESULTING IN THE ONE NOT DRIVABLE OBVIOUSLY TO BE REPOSSESSED & US SUED.
Electrical system, Seat belts, Apr 24, 2019
I HAVE BEEN HAVING ELECTRICAL PROBLEMS SINCE I PURCHASED THE CAR IN 2012. CURRENTLY, MY HORN DOES NOT WORK AS WELL AS OTHER ELECTRICAL COMPONENTS OF MY CAR. ANOTHER EXAMPLE, WOULD BE MY SEAT BELT, WHICH HAS BEEN AN ONGOING ISSUE.THE SERVICE PROVIDER AT FORD TOLD ME TO LET MY CAR RUN A LITTLE,. AND THEN IT WOULD WORK. SO FAR, STILL HAVING THE SAME ISSUE. AT THIS TIME, WITH MY HORN NOT WORKING, IT IS A SAFETY ISSUE, AS I HAVE ALMOST GOTTEN INTO 3 ACCIDENTS THUS FAR, I HAVE CONTACTED THE FORD CEO AND KAREN JOHNSON, ANOTHER EXECUTIVE OF FORD AND HAVE NOT HEARD ANYTHING FROM EITHER ONE OF THEM. I NEED MY CAR FIXED AS ALL THESE ISSUES ARE SAFETY RELATED AND EACH DAY THAT I DRIVE WITH THE CONCERNS, PUT MYSELF AND MY FAMILY IN DANGER.
Electrical system, Apr 24, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE WINDOWS ROLLED DOWN AND THE SUN ROOF OPENED INDEPENDENTLY. IN ADDITION, THE MILEAGE ON THE ODOMETER ROLLED BACK. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Service brakes, Apr 24, 2019
THE EMERGENCY CABLE ON THE LEFT SIDE I HUNG UP CAUSING THE BRAKE TO WEAR OUT PREMATURELY
Steering, Apr 23, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING 20 MPH, THE CONTACT'S HUSBAND ATTEMPTED TO TURN THE STEERING WHEEL, BUT WAS UNABLE TO BECAUSE IT WAS STIFF. THE CONTACT HEARD AN ABNORMAL NOISE AND UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MATTHEWS CURRIE FORD (LOCATED AT 130 N TAMIAMI TRAIL, NOKOMIS, FL 34275, (877) 405-7194) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. *BF *AS
Steering, Apr 22, 2019
2012 FORD FUSION POWER STEERING FAILURE ALMOST SET OFF RECALLED PASSENGER SIDE AIRBAG WITH YOUNG PASSENGER I. FRONT PASSENGER SEAT. I WAS MAKING A U-TURN DOING ABOUT 7 MPH WHEN I LOST POWER STEERING AND NEARLY HIT THE CAR PULLING OUT FROM THE SERVICE STATION. LOSS OF POWER STEERING COULD HAVE CAUSED FATALITY OR SERIOUS INJURY TO MY PASSENGER DUE TO THE FAULTY AIRBAG DEPLOYMENT. I PURCHASED THE PRE-OWNED VEHICLE ON 4/19/2019. LOST POWER STEERING ON 4/20/2019. THE VEHICLE IS AT THE DEALER AS OF TODAY 4/22/2019 FOR THE AIRBAG RECALL BUT, DELAET IS SAYING FORD MAY NOT COVER THE POWER STEERING RECALL IF DIAGNOSTIC MACHINE DOESN'T PRODUCE CERTAIN COSTS. THIS IS A HUGE SAFETY ISSUE! LOSS OF POWER STEERING + FAULTY AIRBAG = SERIOUS INJURY OR DEATH. ANY REPORT OF POWER STEERING LOSS SHOULD = SAFETY RECALL.
Air bags, Apr 22, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DOVI MOTORS INC. (263 TOMPKINS ST, CORTLAND, NY 13045, (607) 756-2801) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Apr 21, 2019
THERE'S A INTERMITTENT POWER STEERING FAILURE. THAT'S DANGEROUS BECAUSE IS IMPOSSIBLE DRIVE WHEN THE FAILURE APPEARS.
Steering, Power train, Electronic stability control (ESC), Apr 19, 2019, crash
DRIVING ON HIGHWAY AND MSG POPPED UP AND SAID SERVICE POWERTRAC AND SERVICE POWER STEERING NOW. STEERING WHEEL LOCKED UP AND BECAME HARD TO TURN.
Steering, Apr 19, 2019
ADVANCED TRACK SERVICE POWER STEERING