2012 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,616 owner complaints filed for this model year. This is the 3rd highest complaint count among 15 Fusion model years with reports.
Of the 2012 reports, 111 involved a crash and 9 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 17V024000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
Representative owner complaints
2,616 reports, newest first.
Visibility, Service brakes, Apr 17, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 15-20 MPH IN INCLEMENT WEATHER, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW THE VEHICLE DOWN WITHIN A SAFE DISTANCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE BRAKE PADS WERE REPLACED THREE ADDITIONAL TIMES. ADDITIONALLY, THE CONTACT STATED THAT THE SEAL AROUND THE WINDSHIELD FAILED AND WATER LEAKED FROM THE WINDSHIELD DOWN BEHIND THE DASHBOARD. THE CONTACT STATED THAT AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED; HOWEVER, A LOANER VEHICLE WOULD NOT BE PROVIDED. SEVERAL UNKNOWN DEALERS AND THE MANUFACTURER WERE CALLED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Air bags, Apr 16, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BILL MARINE FORD (1182 W MAIN ST, WILMINGTON, OH 45177, (937) 382-3858) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Apr 15, 2019
BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND NOT STOP THE CAR. AT TIMES THE ABS WILL APPEAR TO ACTIVATE. THIS COULD BE ON DRY PAVEMENT OR ICE ROAD SURFACE. HAS BEEN IN THE SERVICE SHOP SEVERAL TIMES AND STILL NO SOLUTION. THIS CAR HAS UNDER 60K MILES.
Air bags, Apr 15, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MARK THOMAS FORD (3098 STATE RTE 5, CORTLAND, OH 44410, (330) 638-1010) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 12, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN FORD DEALER IN CANBY, OREGON AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Apr 10, 2019
POWER STEERING ASSIST FAILURE MESSAGE SHOWED UP ON THE DASH DECEMBER 2018 AND JUST RECENTLY APPEARED ON APRIL 9, 2019. THERE WAS NO POWER STEERING AT ALL AND MADE IMPOSSIBLE TO DRIVE. CAR WAS RECENTLY PURCHASED IN JULY OF 2018 AND IT WAS USED.
Air bags, Apr 10, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (LOCATED AT 420 CABOT ST, BEVERLY, MA 01915, (888) 865-9541) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 8, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROSSROADS FORD (2351 RTE 9W, RAVENA, NY 12143, (518) 756-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Apr 8, 2019
TAKATA RECALL MY CAR WAS RECALLED BUT MY DEALER "KEN WILSON FORD" IN CANTON NORTH CAROLINA DOES NOT HAVE THE PART. AFTER ATTEMPTING TO HAVE THE REPAIR COMPLETED THE SERVICE MANAGER JAY TOLD ME TO CONTINUE USING THE VEHICLE AND I WOULD BE CONTACTED IN THE FUTURE IF A PART BECAME AVAILABLE. MY CONCERN IS SINCE THERE WAS NO MENTION OF A SAFETY ISSUE BY THE SERVICE MANAGER THAT THE REPAIR WILL NOT BE PROPERLY DONE ONCE THEY DO HAVE THE PARTS. CAN YOU HELP ME FIND SOMEONE WE CAN TRUST TO MAKE THE REPAIR PROPERLY ONCE PARTS ARE AVAILABLE?
Air bags, Apr 7, 2019
TAKATA RECALL. FORD HAS NOT GOT THE PARTS NECESSARY TO MAKE THE REPAIR. I SCHEDULED TO HAVE THIS DONE 6 WEEKS AGO. NOW THEY SAY IT WILL BE JUNE BEFORE THEY GET TO IT SINCE THEY DON'T HAVE THE PARTS. IS THERE A TIME LIMIT AS TO WHEN THEY ARE SUPPOSED TO HAVE THE REPAIRS MADE ?
Steering, Apr 7, 2019
MY VEHICLE HAD A RECALL FOR MY STEERING WHEEL. THE STEERING WHEEL IS SO HARD. NO ONE IS WILLING TO HELP ME. I NEED SOME ANSWERS ! WHY DID THEY SELL ME A CAR WITH A RECALL??
Air bags, Apr 6, 2019
TAKATA RECALL, WE HAVE YET TO HAVE OUR AIRBAGS FIXED AND I THINK IT HAS BEEN OVER 2 YEARS.
Air bags, Apr 4, 2019, crash
I HAD AN ACCIDENT WITH MY CAR.IT WAS BASICALLY A T BONE ACCIDENT TO A LARGE SUV . IT WAS A REALLY BAD ACCIDENT BUT SURPRISED THAT THE AIR BAGS DIDN'T DEPLOY. I ENDED UP GOING TO THE EMERGENCY AND WAS TOLD THAT I HAVE MUSCLE INFLAMMATION . I ALSO HIT THE BOTTOM OF MY RIGHT LEG AND HAVE MULTIPLE BRUISES. I WAS WEARING SEATBELT THAT HELPED ME BUT NO AIRBAG WAS ACTIVATED.
Steering, Apr 2, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) DIAGNOSED THAT THE STEERING SENSOR SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. *BF. CONSUMER STATED DIAGNOSED COMMUNICATION HAD A PROBLEM AND STEERING WHEEL WAS HARD TO TURN. DEALER HAD CAR FOR 23 DAYS MONTH LATER SAME ISSUE. VEHICLE WAS NEVER LOOKED AT. RECALL WAS MENTIONED BY THE CONSUMER BY DEALER DID NOT ACKNOWLEDGE IT. CONSUMER HAS CONTACTED THE MANUFACTURER.*JB
Steering, Air bags, Apr 2, 2019
WHILE DRIVING DOWN THE HIGHWAY LAST NIGHT AN ALARM WENT OFF ON MY DASH READING: "SERVICE POWER STEERING NOW" SECONDS LATER A SECOND WARNING DINGED EXPLAINING TO "SERVICE ADVANCE TRAC". AS WELL A PICTURE LIT UP ON THE DASH REPRESENTING "ADVANCETRAC" SERVICE. MY CAR STARTED TO VEER RIGHT WHILE I WAS HOLDING THE STEERING WHEEL. I TRIED STRAIGHTENING BACK TO AVOID HITTING THE CARS NEXT TO ME BUT THE STEERING WHEEL WAS WAY OFF TRACK, NOT ALIGNED WITH MY TIRES. THIS HAS NEVER HAPPENED BEFORE SO I AM VERY CONCERNED. ONCE I WAS ABLE TO GET HOME SAFELY I LOOKED UP THE ISSUE & THERES A RECALL FOR SOME OF MY EXACT CAR MODELS. I CHECKED MY TIRES, RESET MY BATTERY TURNED THE WHEEL BUT NO CHANGE AND MY CAR IS STILL IN GOOD CONDITION. THE AIR BAG SIGN IS ON NOW & HAS NOT WENT OFF. I HAVE HAD ANOTHER RECALL FAILURE IN THE PAST THAT STARTED WHILE DRIVING IN THE MIDDLE OF TRAFFIC. I JUST HOPE I DONT DIE DURING THE NEXT SYSTEM FAILURE.
Steering, Electrical system, Engine, Apr 2, 2019
I WAS DRIVING MY 2012 FORD FUSION TO WORK ONE DAY WHEN SUDDENLY I GOT AN ALERT READING "SERVICE POWER STEERING NOW" AND WAS NO LONGER ABLE TO USE MY POWER STEERING WHICH MADE TURNING EXTREMELY DIFFICULT. I WAS ON A HIGHWAY AND HAD TO PULL OVER AND PARK IN THE CLOSEST FUEL STATION.
Steering, Apr 1, 2019
I WAS DRIVING TO WORK WHEN A LIGHT POPPED UP SAYING "SERVICE STEERING". IT WAS FINE UNTIL I TURNED OFF THE CAR AND THEN STARTED IT LATER, WHEN IT WOULDN'T TURN WITHOUT EXCESSIVE FORCE.
Steering, Apr 1, 2019
I WAS DRIVING 25 MPH AND THE STEERING WHEEL GOT HARD TO TURN NOW IS TOO HARD TO TURNED
Steering, Apr 1, 2019
THE STEERING WHEEL IS HARD TO DRIVE AND "STEERING POWER SYSTEM" ON DASHBOARD.
Air bags, Apr 1, 2019
TAKATA RECALL - EVERY FORD DEALER SERVICE DEPARTMENT THAT I CALL SAYS THAT THEY DO NOT HAVE THE REPLACEMENT AIRBAG PARTS AND ARE NOT SURE WHEN THEY ARE COMING IN. THEY SEEM TO BE STALLING TO DO THE REPAIR OR THERE IS A REAL ISSUE WITH SUPPLY.
Electrical system, Structure, Mar 29, 2019
DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE. WHEN INSIDE THE VEHICLE THE DOOR HANDLE FEELS LOOSE AND MOVES FREELY WHEN PULLING BUT THE DOOR WILL NOT OPEN. YOU CAN OPEN THE DOOR FROM THE OUTSIDE.
Air bags, Mar 29, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JERRY'S LEESBURG FORD (LOCATED AT 847 E MARKET ST, LEESBURG, VA 20176, (703) 777-0000) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
Suspension, Other or unspecified, Mar 28, 2019
WHEN I WAS DECELERATING THE CAR WOULD VIBRATE. ONLY HAPPENED IN TOWN, NOT ON HIGHWAY. I WAS TOLD I HAD TO REPLACE THE DRIVESHAFT AND LEFT SPRING, WHICH WAS BROKEN!
Steering, Mar 28, 2019
I TOOK THE CAR TO THE DEALERSHIP BECAUSE SUDDENLY THE POWER STEERING WENT OUT WHEN I HAD A FLAT TIRE. THEY SENT ME AN ESTIMATE AND I DID NOT AGREE TO A $135 DIAGNOSTIC FEE WHEN THERE WAS A RECALL ON THIS SPECIFICALLY. I TOOK THE CAR BACK, THEY KEPT MY WHEEL AND STATED THAT THEY DID THE RECALL WORK ON BOTH THE AIRBAG AND THE STEERING, BUT NEITHER WAS PERFORMED. NOW I'M LEFT WITHOUT A WHEEL AND STILL RIDING ON A DO NUT AND STILL NO POWER STEERING. THIS IS COGGIN FORD, ATLANTIC BLVD JAX, FL
Steering, Mar 27, 2019
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO DRIVE OUT OF THE PARKING LOT, THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN PARAMUS (375 NJ-17, PARAMUS, NJ 07652) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE FORD MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.