2014 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,429 owner complaints filed for this model year. This is the 6th highest complaint count among 15 Fusion model years with reports.
Of the 2014 reports, 56 involved a crash and 12 involved a fire. 47 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesJan 13, 2022
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Campaign 22V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Power train, manual transmissionMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update the Focus vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. Owners of Fusion vehicles will have their clutch assembly replaced free of charge. The recall began August 3, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S07.
Campaign 18V169000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 17V210000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Steering, electric power assist systemApr 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Campaign 15V250000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 24, 2015
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Campaign 15V246000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 18, 2014
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Campaign 14V736000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
1,429 reports, newest first.
Latches/locks/linkages, Nov 4, 2016
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ENTERED THE VEHICLE, THE REAR DRIVER'S SIDE DOOR WOULD NOT CLOSE OR LOCK. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES), BUT WAS REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,997.
Power train, Nov 1, 2016
MY FORD FUSION ECO HAS A MESSAGE TRANSMISSION NOT IN PARK AND L CARE LOST POWER I ALMOST GOT HIT BY ANOTHER CAR . WHAT IS THE ISSIE WAS ON THE STREET GOING ABOUT 35 MPH IN40 NPH ZONE
Steering, Oct 27, 2016
RACK AND PINION ELECTRONIC POWER ASSISTED STEERING (EPAS) FAILURE. MY VEHICLE EPAS SYSTEM MALFUNCTIONED. I TOOK THE VEHICLE TO APPLE FORD IN COLUMBIA MD FOR RESOLUTION AND HAD TO PAY $1900.00 + FOR A PART THAT IN MY OPINION AND BASED OFF PREVIOUS RECALLS IS A FORD MANUFACTURING PROBLEM. THE ISSUES OCCURRED WHEN THE VEHICLE WAS MOVING. ALL THE DASH LIGHTS FLASH WITH NO CLEAR INDICATION ON WHAT THE ACTUAL PROBLEM WAS. WE TOOK THE VEHICLE IN FOR SERVICE AND HAD TO LEAVE THE VEHICLE THERE BECAUSE WE WERE TOLD IT WAS UNSAFE TO DRIVE. *TR
Steering, Oct 20, 2016
POWER STEERING STOPPED FUNCTIONING OVER NIGHT. SKID CONTROL AND TRACTION CONTROL LAMPS WERE ON AND DASH SAID POWER STEERING NEED SERVICE. SERVICE QUOTE ATTACHED. IT IS A COMMUTER CAR. NO OFFROADING. SERVICE ADVISOR CLAIMS THAT DIRT MIGHT HAVE CAUSED THE PROBLEM.
Structure, Oct 17, 2016
FRONT DRIVER SIDE AND FRONT PASSENGER SIDE DOOR STOPPED LATCHING. CANNOT SAFELY SECURE DOORS DURING TRIP. BOTH TIMES THE CAR WAS STATIONARY, THE DOORS WERE LATCHED, THEN I OPENED THEM, AND THEY JUST STOPPED LATCHING. DRIVER SIDE DOOR OCCURRED ON 8/04 AND PASSENGER DOOR ON 10/17.
Engine, Oct 7, 2016
REPEATED INSTANCES OF THE VEHICLES EITHER STALLING IN MOTION OR ROUGH START AND STALLING IN PLACE
Power train, Engine, Sep 29, 2016
I BOUGHT A USED 2014 FORD FUSION FROM OUR LOCAL FORD DEALERSHIP WITH 34,000 MILES ON IT, ONE OWNER, NO HISTORY OF ANY ISSUES. AS SOON AS I DROVE OFF THE LOT I COULD FEEL A HARD SHIFT BETWEEN 2ND AND 3RD AND THE ENGINE REVS UP TO 4500 BEFORE FALLING BACK DOWN TO AROUND 2000. THEN IT'S WORSE GOING FROM 3RD TO 2ND WHEN APPLYING THE BRAKES, THE CAR JOLTS FORWARD AND THE ENGINE REVS HIGH AS YOU APPLY THE BRAKES. I'VE HAD THE CAR FOR 3 DAYS NOW AND IT HAS THE WORST TRANSMISSION I'VE EVER EXPERIENCED. IT'S A VERY UNCOMFORTABLE DRIVE AND I DON'T FEEL SAFE DRIVING IT WHEN I KNOW MY CAR IS GOING TO SHIFT SO HARD THAT THE WHOLE JERKS FORWARD. I'VE NEVER BEEN MORE UNHAPPY WITH A CAR IN MY LIFE.
Wheels, Sep 27, 2016
I WAS AT MY DEALERSHIP TO HAVE MY TIRES ROTATED AND THEY STATED THAT THEY HAD DIFFICULTY GETTING MY LUG NUTS OFF. THEY STATED THAT MY LUG NUTS "WERE SWULLEN". I HAVE BEEN DRIVING FOR OVER 50 YEARS AND NEVER HEARD OF THIS BEFORE. THEY SAID THAT I NEED TO BUY NEW ONES AT A COST OF $75-$100. I WAS VERY UPSET WITH THIS AND LEFT. I LOOKED THIS PROBLEM UP ON THE INTERNET AND SEE THAT HUNDREDS OF PEOPLE HAVE HAD THE SAME PROBLEM. IT SEEMS THAT FORD HAD A CHEAPER LUG NUT PRODUCED WITH THE NUT BEING COVERED WITH A CHEAPER MATERIAL USED TO MAKE THE CAP THAT COVERS THE NUT. MOISTURE GETS IN BETWEEN THE TWO METALS CAUSING CONDENSATION AND " SWELLING". I NOW HAVE COVERS ACTUALLY FALLING OFF THE NUT. MY QUESTION IS: WHY, IF THERE ARE SO MANY PROBLEMS THAT HAVE BEEN REPORTED, WHY HASN'T THE PROBLEM BEEN RESOLVED/ RECALLED? WHY HASN'T THE NHTSA GOTTEN INVOLVED? WE DO PAY TAXES FOR GOV. AGENCIES TO OVERSEE SAFETY ISSUES SUCH AS THIS. OR BETTER YET, WHY HASN'T FORD STEPPED UP AND TAKEN CARE OF THIS PROBLEM? I AM THINKING OF BUYING A CHEVY NOW. THEY DON'T HAVE "SWULLEN" LUG NUTS.
Steering, Exterior lighting, Engine, Sep 23, 2016
WHILE DRIVING ON THE HIGHWAY MY 2014 FUSION CUT OFF. A WARNING INDICATOR POPPED UP THAT SAID "TRANSMISSION NOT IN PARK". WE HAD TO COAST OFF TO THE SHOULDER, FORTUNATELY THERE WERE NO CARS IN THE LANE WE HAD TO CROSS TO GET TO THE SHOULDER. LATER TODAY (THE SAME DAY) IT HAPPENED A SECOND TIME. THE CAR LOSES ALL POWER. WE WERE DRIVING PAST THE DEALERSHIP WE USE, SO WE LEFT THE CAR WITH THEM TO BE FIXED AND HAVE THE OIL CHANGED. WE WILL BE WAITING FOR THE OUTCOME THE FIRST OF THE WEEK,BUT FELT IT NECESSARY TO REPORT THIS SINCE OTHERS HAVE HAD THE SAME ISSUE.
Steering, Sep 19, 2016
THE POWER STEERING ABRUPTLY STOPPED WORKING.
Structure, Sep 16, 2016
THE DOOR LATCH SUDDENLY STOPPED LATCHING. THE VEHICLE WAS PARKED AT A SHOPPING CENTER. MY PASSENGER GOT IN AND TRIED TO CLOSE THE DOOR AND IT WOULD NOT LATCH. TRIED CYCLING THE LOCK. TRIED SEVERAL TIMES TO CLOSE AND LATCH. THE LATCH WILL NOT LOCK INTO THE CLOSED POSITION.
Child seat, Sep 13, 2016
TL* THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NUMBER: 1901845, MODEL TYPE: SNUGRIDE AND MANUFACTURED ON 1/10/2015. THE SAFETY SEAT WAS BEING UTILIZED IN A 2014 FORD FUSION. THE FRONT RIGHT HARNESS STRAP LOOSENED FROM THE REAR OF THE SAFETY SEAT. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE FAILURE OCCURRED IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Other or unspecified, Sep 9, 2016, crash
"TAKATA RECALL" CONTROL MODULE DID NOT DETECT CAR THAT RAN INTO ME,WHEN THE AIRBAGS DEPLOYED IT SMASHING GLASS DEEP INTO MY EYELID AND FOREHEAD THAT SURGEONS DID NOT GET ALL OF THE GLASS OUT OF MY FACE DUE TO THE AIRBAG SMASHING IT SO DEEP INTO MY FACE.IN MOTION ON THE CITY STREETS
Electronic stability control (ESC), Sep 9, 2016
WHEN CAR IS BACKING OUT OF PARKING SPOT SOMETIMES IT DOESN'T BEEP TO LET YOU KNOW A CAR IS COMING. SOMETIMES IT BEEPS WHEN NO CAR OR PERSON IS AROUND.
Tires, Sep 9, 2016
GOODYEAR DOT MMFUJNR33815 GOODYEAR TIRE MTS/235/45R18 94V. SECOND TIRE I HAD TO REPLACE ON NEW FORD FUSION (NITROGEN). 1ST THE WHOLE SIDEWALL COMPLETELY SEPERATED FROM TIRE. SERVICE DEPT. AT FORD SAID THEY HAVE NEVER SEEN THAT HAPPEN BEFORE. SAID IT WAS A DEFECTIVE TIRE. NOW I HAVE A GOLF BALL SIZE LUMP ON MY SIDEWALL OF THE TIRE. NO APPARENT REASON. IT IS TIME FOR GOODYEAR TO BE INVESTIGATED & REIMBURSE CONSUMERS. SOMEONE IS GOING TO DIE. I FOUND THE DEFECT BEFORE ANY BLOWOUT OR ACCIDENT.
Structure, Sep 8, 2016
PASSENGER FRONT AND REAR DOOR LATCHES HAVE FAILED WITHIN DAYS OF EACH OTHER. BOTH OR THE DOORS, AT DIFFERENT TIMES, FLEW OPEN WHILE DRIVING THE CAR WITHOUT NOTIFICATION OR WARNING. DOORS WILL NOT LATCH AT ALL NOW. THERE HAS BEEN A RECALL FOR THIS FAILURE BUT IT DOES NOT INCLUDE MY VIN...
Other or unspecified, Sep 7, 2016
THE CAR STALLS OUT ,LIKE IT WANTS TO STOP WHEN YOU ARE TAKING OFF AND STALLS WHEN YOU ARE TRYING TO GO UP HILLS SMALL HILLS ,.I FEEL LIKE MY GRANDDAUGHTER IS IN GREAT DANGER.THIS HAS BEEN GOING ON SINCE SHE BOUGHT IT .WE TAKE IT TO DEALER THEY SAY IT IS THE WAY SHE DRIVES.I AM 68 I AM A GREAT DRIVER I GOT IN IT TODAY TO GO TO STORE PARKED IT IT IS SO BAD.IT WAS SHACKING SO BAD .
Air bags, Sep 6, 2016, crash
TAKATA RECALL THE 2014 FORD FUSION SE RENTAL CAR I WAS DRIVING ON 1/14/2015 WHILE DRIVING SOUTHBOUND ON HALL STREET WITH CROSS STREET OF GRIMBLIN ROAD IN ST. LOUIS MO. I WAS STRUCK BY ANOTHER DRIVER TRAVELING NORTHBOUND WHO MADE A U-TURN AND WHEN THE AIR BAG DEPLOYED AND EXPLODED CAUSING SHARDS OF GLASS AND OTHER FOREIGN MATTER TO BE EMBEDDED IN MULTIPLE LOCATIONS ON THE LEFT SIDE OF MY FACE, FOREHEAD, EYE. ALONG WITH EYELID LACERATION THAT REQUIRED STITCHES WITH GLASS STILL IN MY EYE. ALONG WITH DISFIGUREMENT WHERE MY EYE WAS STITCHED. DARK MARKS AND SCARS ON MY FACE AND EYE.
Seats, Sep 6, 2016
VEHICLE WAS PARKED IN MY DRIVEWAY. I DROPPED AN INK PEN BETWEEN DRIVER SEAT AND CENTER CONSOLE. WHEN REACHING FOR THE PEN WITH MY LEFT HAND, I SUFFERED A LACERATION ON THE OUTSIDE OF FIRST KNUCKLE OF MY THUMB. THERE IS A VERY SHARP, EXPOSED METAL EDGE ON THE FRAMEWORK OF THE DRIVERS SEAT.
Seat belts, Aug 29, 2016
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE MIDDLE SEAT BELT IN THE REAR SEAT WAS LOCKED AND WOULD NOT PULL OUT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT WAS LOCKED AND NEEDED TO BE UNLOCKED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Electrical system, Aug 25, 2016
AT THE END OF JULY WHILE DRIVING THE VEHICLE THE ENTIRE CLIMATE CONTROL SYSTEM SHUT DOWN AND THE DISPLAY READ "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM. I WAS DRIVING ON 45 MPH ROADS AND HAD JUST PULLED UP TO A RED LIGHT. THE CAR WAS STILL RUNNING WITH THE RADIO ON BUT I WAS UNABLE TO ADJUST THE VOLUME UP OR DOWN OR TURN THE RADIO OFF. THE A/C HAD SHUT OFF ALONG WITH THE FAN AND NONE OF THE BUTTONS WORKED. ALSO COULD NOT ROLL DOWN THE POWER WINDOWS FROM THE DIVERS SEAT, ALL THE BUTTONS AND SCREEN WERE FROZEN. TURNED THE CAR ON AND OFF MULTIPLE TIMES OVER THE NEXT 24HRS BUT SYSTEM WOULD NOT RE-SET. THE FOLLOWING DAY THE SYSTEM RE-SET WHEN I STARTED THE CAR. TOOK THE CAR TO THE DEALERSHIP AND THEY COULD NOT FIND ANY TROUBLE CODES. CALLED FORD MOTOR CO. AND THEY SAID THAT THEY HAD NEVER ENCOUNTERED THIS PROBLEM AND COULD OFFER NO ASSISTANCE IF NO TROUBLE CODE WAS FOUND EVEN THOUGH THE CAR IS STILL UNDER THE WARRANTY PERIOD. NOT HAVING A/C, HEAT, OR THE DEFROSTER I BELIEVE COULD PLACE ME OR MY FAMILY IN A VERY DIFFICULT IF NOT DANGEROUS SITUATION. THIS IS THE SECOND TIME I HAVE EXPERIENCED THIS PROBLEM. PLEASE LET ME KNOW IF ANYONE ELSE HAS REPORTED A SIMILAR ISSUE.
Other or unspecified, Aug 8, 2016
DOOR LATCH NOT WORKING. OPENED PASSENGER DOOR TO PUT PURCHASE IN FLOOR BOARD AND DOOR WOULD NOT SECURE. I HAD TO TIE THE DOOR SHUT TO RETURN TO MY PROPERTY. TOOK THE VEHICLE IN TO FORD DEALERSHIP AND WAS INFORMED OF NO RECALL. PAID FOR REPAIRS AND ONE WEEK AFTER REPAIRS FORD ISSUES A RECALL FOR DOOR LATCHES THE SAME ISSUE I TOOK THE VEHICLE. CALLED DEALERSHIP AND FORD SERVICE AND AM INFORMED NO RECALL ISSUED FOR MY VIN NUMBER.
Power train, Aug 4, 2016
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS SLOW TO ACCELERATE AND ALSO STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND DIAGNOSTIC TESTING. THE CONTACT WAS UNCERTAIN OF THE SPECIFIC REPAIR SOLUTION THAT WAS PROVIDED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION, DIAGNOSTIC TESTING, AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Visibility/wiper, Jul 26, 2016
THE WINDSHIELD WIPERS ARE NOT FAST ENOUGH TO CLEAR THE WINDSHIELD AT THE HIGHEST SETTING IN MODERATE/HEAVY RAIN EVENTS. DUE TO THE INEFFECTIVENESS OF THE WINDSHIELD WIPERS, VISIBILITY BECOMES HORRIBLE. THE WINDSHIELD WIPERS ARE INEFFECTIVE IN SPEEDS EXCEEDING 25 MPH. SLOWING DOWN TO THIS SPEED IN TRAFFIC ON THE HIGHWAY IS VERY DANGEROUS.
Steering, Jul 19, 2016
WHEN MY SON WAS DRIVING THE VEHICLE THE STEERING ASSIST INDICATOR LIGHT CAME ON WITHOUT NOTICE AT WHICH TIME HE WAS UNABLE TO EASILY STEER THE CAR. HE MANAGED TO GET THE CAR INTO A NEARBY PARKING LOT WHERE WE HAD THE CAR TOWED TO A FORD DEALERSHIP SERVICE CENTER. THE DEALER INDICATED THAT THE STEER GEAR FAILED AND WOULD NEED TO BE REPLACED. EVEN THOUGH THERE A REGIONAL CUSTOMER SATISFACTION NO 15R01, FOR THE REPLACEMENT OF THIS GEAR, MY REPAIRS WOULD NOT BE COVERED UNDER THIS PROGRAM BECAUSE THE GEAR DIDN'T FAIL AS A RESULT OF FAULT BOLTS. I CONTACTED FORD MOTOR COMPANY AND AND EXPERIENCED GREAT CUSTOMER SERVICE IN DEALING WITH THE PROBLEM, AT WHICH TIME I WAS TRANSFERED TO TJ BREWER (THOMAS), THE GENERAL MANAGER FOR THE WEST MARKET. I NEVER SPOKE WITH TJ AS SOMEONE NAMED MARK ANSWERED AND INDICATED THAT HE WOULD BE HAPPY TO GET THINGS STARTED FOR ME AND PASS IT ALONG TO TJ. MARK WAS RUDE AND BELITTLING. HE ACTED LIKE I WAS TRYING TO GET A FREE HANDOUT AND TOLD ME THAT MY REQUEST FOR REPAIR FOR THE KNOWN STEER GEAR FAILURE HAS BEEN DENIED. I ASKED TO SPEAK WITH TJ AND MARK SAID THAT HE HAD ALL OF THE AUTHORITY TO APPROVE OR DENY MY REQUEST AND THAT NO EFFORT OF MY OWN WOULD OVER-RIDE HIS DECISION. I ASKED HIM IF THERE WAS ANY MANAGER THAT I COULD SPEAK WITH AND HE TOLD ME THAT THEY WERE ALL BUSY AND HE WOULD HAVE THEM CALL ME BACK. I HAVE NOT HEARD FROM MARK, TJ OR HIS MANAGER YET. I FOLLOWED UP WITH A CALL INTO FORD MOTOR COMPANY AGAIN, WHERE I MY SITUATION WAS HANDLED EXPERTLY AGAIN BUT TOLD THAT TJ WOULD BE THE LAST AUTHORITY AND HAVE THE FINAL SAY ON WHETHER FORD WAS GOING TO DO THE RIGHT THING OR NOT.