2016 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,705 owner complaints filed for this model year. This is the 5th highest complaint count among 15 Fusion model years with reports.
Of the 2016 reports, 61 involved a crash and 6 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Latches/locks/linkages, doors, latchNov 17, 2023
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15. This recall is an expansion of NHTSA recall number 20V-177.
Campaign 23V775000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Seat belts, front, anchorageApr 27, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
An improperly welded driver seat riser may fail to adequately restrain the driver during crash, increasing the risk of injury.
Ford quarantined the affected vehicles at dealerships prior to their sale. Dealers will replace the front driver seat track rail, free of charge. The recall began on May 19, 2016. Ford's number for this recall is 16C05.
Campaign 16V250000 on NHTSA.gov
Fuel system, gasoline, storageOct 1, 2015
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel tank that cracks may leak fuel, increasing the risk of a fire.
Ford will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C11.
Campaign 15V618000 on NHTSA.gov
Representative owner complaints
1,705 reports, newest first.
Power train, Jul 15, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE MADE A HARD SHIFT AND JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO FRANKLIN FORD (175 EAST CENTRAL STREET, FRANKLIN, MA 02038, (508) 570-4022) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,791.
Wheels, Jul 14, 2019
THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS AT AN INDEPENDENT TIRE SHOP TO HAVE THE TIRES CHANGED, IT WAS DIFFICULT FOR THE MECHANIC TO REMOVE THE LUG NUTS TO PERFORM THE REPAIR. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE LUG NUTS WERE DEFECTIVE. THE VEHICLE WAS REPAIRED AND THE LUG NUTS WERE REPLACED THE COST $40.00. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Other or unspecified, Engine, Jul 12, 2019
WHEN ATTEMPTING TO START CAR, IT CLICKS BUT WILL NOT START. I HAD ROAD SIDE ASSISTANCE BOOT BATTERY AND GOT THE CAR TO START, I TOOK THE CAR TO AUTO ZONE TO TEST BATTERY THEY SAID BATTERY IS GOOD. WHEN I ATTEMPT TO TURN OFF THE CAR AND PUT THE CAR IN PARK I CAN REMOVE THE KEYS FROM IGNITION AND OPEN THE DOOR BUT THE CAR NEVER ACTUALLY POWERS COMPLETELY OFF, THE DASH BOARD LIGHTS ARE STILL ON AND MY CAR CHARGER IS STILL WORKING . AFTER SEVERAL ATTEMPTS OF STARTING MY CAR AND SHIFTING TO PARK IT FINALLY DOES POWER ALL THE WAY OFF.
Engine, Jul 11, 2019
COOLANT LEAKS INTO ENGINE, AM TOLD I NEED A NEW ENGINE. CAR WILL BEGIN TO VIBRATE INTERMITTENTLY. FIRST SPEEDEE MECHANIC TOLD NE THE ISSUE. TOOK IT TO FORD, THEY CLAIMED IT WAS SPARKPLUGS AND CALIPER. NEXT DAY CAR VIBRATED, TOOK IT BACK TO FORD THEY AND THEY SAID YES ITS LEAKING COOLANT INTO ENGINE.
Vehicle speed control, Jul 11, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY DECELERATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROAD. AN ORANGE WRENCH ICON AND THE WORDS "CHECK MANUAL" ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS DRIVEN TO BARTOW FORD (2800 US-98, BARTOW, FL 33830) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE CONTROL SYSTEM FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER INCLUDED IN TECHNICAL SERVICE BULLETIN NUMBER: 16B32 OR NHTSA ID: 10109085 (VEHICLE SPEED CONTROL) BECAUSE THEY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Power train, Jul 8, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO SHIFT INTO REVERSE; HOWEVER, THE GEAR FAILED TO SHIFT OUT OF NEUTRAL. THE CONTACT MANUALLY PUSHED THE VEHICLE DOWN A HILL AND, AFTER SEVERAL ATTEMPTS, WAS ABLE TO SHIFT INTO DRIVE. THE CONTACT MANAGED TO DRIVE HOME. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 119,466.
Power train, Jul 8, 2019, crash
ON TUESDAY (JULY 2ND) MORNING I BACKED MY CAR OUT OF THE GARAGE AND INTO THE RESIDENTIAL STREET. I STOPPED APPROX. 4-5 FEET PAST MY MAILBOX - ENOUGH FOR MY CAR DOOR TO CLEAR - TO GET MY MAIL. I PUT THE CAR IN PARK, GOT OUT OF THE CAR, OPENED THE MAILBOX AND WAS GETTING THE MAIL WHEN THE CAR HIT ME AND KNOCKED ME DOWN. IT WAS MOVING IN REVERSE. THE RESIDENTIAL STREET IS PRETTY LEVEL. I GOT UP AND TRIED TO CATCH IT BUT IT PICKED UP SPEED AND THEN KNOCKED ME DOWN AGAIN. I DID NOT REALIZE IT AT THE TIME BUT I HAD ALREADY BROKEN MY RIGHT ELBOW IN THE FIRST FALL. THE CAR CONTINUED TO ACCELERATE UNTIL IT RAN INTO AND DESTROYED A NEIGHBOR'S MAILBOX AND WAS STOPPED. MY RIGHT ELBOW SUSTAINED A SECOND BREAK WHICH REQUIRED REPAIR WITH A PLATE/SCREWS/WIRES AND I WAS TOLD I WILL NEVER REGAIN PRE-ACCIDENT USAGE OF MY PREDOMINANT HAND AND ARM. I HAD SEVERAL LARGE CONTUSIONS ON MY FACE WHICH ARE STILL PRESENT A WEEK LATER. I HAVE A PLATE-SIZED BLACK BRUISE ON MY INNER RIGHT THIGH. MY LEFT LEG IS HEAVILY BRUISED WITH A LARGE WOUND AND THE INNER AND OUTER SIDES OF MY LEFT FOOT ARE BLACK WITH BRUISING. I HAVE BRUISING AND SCRAPES AND CUTS IN MULTIPLE PLACES. I BELIEVE THE CAR SLIPPED OUT OF GEAR. IF I HAD NOT PUT IT IN PARK, IT WOULD HAVE STARTED ROLLING IMMEDIATELY AS I TOOK MY FOOT OFF THE BRAKE AND GOT OUT OF IT. INSTEAD IT HIT ME COMPLETELY UNEXPECTEDLY. I SPENT ALMOST 3 DAYS IN THE HOSPITAL. I AM GOING TO HAVE THE CAR INSPECTED AND LOOKED AT. THERE IS A CURRENT FORD RECALL FOR THIS GEAR ISSUE FOR CARS FROM THE SAME FACTORY MINE CAME FROM AND THE ASSEMBLY YEAR. MY CAR HAS NOT BEEN INCLUDED IN THE RECALL AS OF YET BUT I BELIEVE THIS IS WHAT HAPPENED.
Service brakes, Jul 8, 2019
BREAKS WOULD NOT WORK, FOOT TO THE FLOOR. FRONT BROKEN BREAK HOSE. CAR REPAIR SHOP INFORMED ME THIS WAS RARE FOR A VEHICLE ONLY 3 YEARS OLD.
Other or unspecified, Jul 7, 2019
'TAKATA RECALL' CAR WAS STATIONARY I TRIED PUTTING CAR INTO DRIVE AND THE SHIFTER MOVED BUT TRANSMISSION STAYED IN REVERSE.
Electrical system, Vehicle speed control, Engine, Jul 6, 2019
I WAS DRIVING DOWN THE HIGHWAY AND MY ENGINE LOST POWER. MY CAR WOULD NOT ACCELERATE. I COULD NOT EVEN GO THE SPEED LIMIT. THE DEALER HAD TO REPLACE THE THROTTLE BODY. FORD WAS CHANGING THESE OUT THROUGH THEIR OWN RECALL BUT THAT ENDED YEARS AGO. THIS PROBLEM IS VERY POPULAR OVER THE FORD MODELS AND COULD WIND UP KILLING SOMEBODY WHEN THE ENGINE CUTS OUT. FORD IS NOT STANDING BEHIND THE SAFETY OF THEIR CUSTOMERS AND I FEEL THE NHTSA NEEDS TO STEP IN AND MAKE THIS A MANDATORY RECALL. SOMEONE IS GOING TO DIE FROM THIS AND IT IS ALL ACROSS ALL THEIR MAKES.
Structure, Jul 5, 2019
DOOR LATCH DOES NOT WORK. REAR PASSENGER SIDE. DOOR OPENS DURING CAR OPERATION.
Power train, Jul 5, 2019
I WAS TRAVELING ON THE HIGHWAY AT HIGH SPEED OF 50MPH. MY DASH WENT BLANK WITH NO WARNING AND VEHICLE STARTED JERKING. I WAS TERRIFIED BECAUSE I COULDN'T TELL MY SPEED AFTER A WHILE THE VEHICLE SPED UP. I HAD TO LOWER MY GEAR TO STOP THE VEHICLE
Engine, Jul 2, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL SMOKE ODOR. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT REVVED. LAST WEEK, WHEN THE VEHICLE WAS STARTED, AN ABNORMAL POPPING NOISE WAS HEARD COMING FROM THE ENGINE AND A SMOKE ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT THE FAILURE RECURRED YESTERDAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 800.
Other or unspecified, Engine, Jul 2, 2019
WHILE ATTEMPTING TO PULL OFF AFTER STARTING MY CAR (VEHICLE STATIONARY). THE GEAR SHIFT WOULD READ PARK ON THE DASH AND THE GEAR SHIFT WOULD NOT CHANGE REGARDLESS OF ME MOVING IT. AFTER CALLING MY MECHANIC THE INSPECTION SHOWED THE BUSHING CAME OFF. I RECEIVED A LETTER FROM FORD A FEW DAYS BEFORE ABOUT THE POTENTIAL WARNING OF THE BUSHING POSSIBLY DETERIORATING. I HAVE SPOKEN WITH MULTIPLE FORD REPS AND HAVE BEEN UNABLE TO GET AN APPOINTMENT AFTER BEING TOLD THAT WITH MY CAR BEING EFFECTED NOW, MY PROCESS OF BEING SEEN WOULD BE EXPEDITED. I WAS ALSO TOLD ABOUT HAVING RECEIVED COMPENSATION FOR A RENTAL OR LOANER CAR WHILE MY CAR IS UNABLE TO DRIVE. I THINK FORD IS GIVING ME THE RUN AROUND UNTIL THEY CAN FIND A SOLUTION BUT THAT DOES NOT CHANGE THE FACT THAT I HAVE BEEN EFFECTED TODAY. RICHMOND FORD LINCOLN REFUSED TO SERVICE ME AND TAKE MY CASE NUMBER WHILE BELITTLING CORPORATE THE ENTIRE WAY. I ALSO RECEIVED THE INCORRECT NAME FROM ONE EMPLOYEE. THIS RECALL PROCESS HAS BEEN EXCRUCIATING AND AS A FORD CONSUMER THIS BEING MY SECOND FORD. I AM DEBATING IF THE COMPANY EVEN VALUES ME, I DEFINITELY CAN'T TELL AFTER CONTINUALLY ASKING FOR AN UPDATE. THE LAST REPRESENTATIVE I SPOKE WITH SAID IT ISN'T HIS DEPARTMENT AND SOMEONE WOULD REACH OUT TO ME. HE SAID THAT THE DAY BEFORE. I DON'T KNOW WHAT MY NEXT STEPS ARE BUT FORD IS NOT ASSISTING DURING THIS RECALL SITUATION.
Engine, Jul 2, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, WHITE SMOKE EMITTED FROM THE EXHAUST TIP. THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO SIMMONS ROCKWELL FORD 7329 OLD HAMMONDSPORT RD, BATH, NY 14810, (607) 776-8100, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN CYLINDER NUMBER ONE, THREE AND FOUR. THE CONTACT WAS INFORMED THAT THE CYLINDER HEAD WAS BLOWN. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE, CASE NUMBER: CAS-21838155Y6R8W1. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Engine, Jul 2, 2019
COOLANT LEAKS INTO ENGINE INTERMITTENTLY WHILE DRIVING THE CAR SHOOK AND VIBRATED. SPEEDEE MECHANIC FOUND THE ISSUE AND TOLD ME TAKE IT TO FORD AS IT IS THE SAME ISSUE AS FORD RECALLS ON FUSION, AND COULD CAUSE A FIRE. TOOK IT FORD, FIRST THEY SAID NO COOLANT LEAK. A WEEK LATER I TOOK IT BACK THEN THEY SAID YES COOLANT IS LEAKING INTO ENGINE AND I HAVE TO PAY FOR A NEW ENGINE.
Power train, Jun 26, 2019
ON 10/2/18 MY SHIFTER CABLE BROKE AND I WAS UNABLE TO DRIVE MY CAR. THE SHIFTER WAS MOVING BACK AND FORTH BUT WAS NOT GOING INTO ANY GEARS. I CALLED THE FORD DEALERSHIP AND I HAD TO PAY TO GET MY CAR TOWED. FORD DIAGNOSED MY CAR AND SAID IT WAS BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. I ARGUED WITH DEALERSHIP AND FORD TO TRY AND GET THE, TO COVER REPAIR BUT WAS TOLD IT WAS NOT A RECALL ISSUE. I HAD TO PAY $431.77 CASH ON 10/6/18 TO GET SHIFTER CABLE REPLACED. ON 5/13/19, FORD FINALLY ISSUED A RECALL FOR THIS.
Engine, Jun 24, 2019
WHEN I GOT HOME FROM PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL YESTERDAY, I PULLED INTO THE GARAGE AND TRIED TO PLACE MY VEHICLE IN PARK. AS MY SHIFTER WENT PAST REVERSE IT TURNED ON THE BACK UP CAMERA ON AND STAYED IN REVERSE EVEN THOUGH MY SHIFTER WAS IN PARK. I DIDN'T KNOW WHAT TO DO, I COULDN'T LET OFF THE BRAKE BECAUSE IT CONTINUED TO BACK UP WHEN I DID, SO I PUT THE EMERGENCY BRAKE ON AND TURNED THE CAR OFF. THIS COULD HAVE ENDED A LOT WORSE. IF IT WOULD HAVE HAPPENED WHILE I WAS PICKING MY FRIEND'S DAUGHTER UP FROM SCHOOL, THERE WERE KIDS EVERYWHERE AND I MIGHT NOT HAVE BEEN ABLE TO STOP MY VEHICLE. MY CAR IS A 2016 FORD FUSION TITANIUM, FORD ISSUED A RECALL NUMBERED 18S20 FOR SHIFTER CABLE BUSHINGS GOING BAD IN FORD FUSIONS BETWEEN 2013 AND 2016. I CALLED FORD BUT APPARENTLY MY CARS VIN DOESN'T QUALIFY FOR THE RECALL EVEN THOUGH THE EXACT ISSUE THAT THEY ISSUED THE RECALL FOR, HAPPENED TO MY CAR AND MY CAR IS BETWEEN THOSE YEARS LISTED. THE SHIFTER CABLE CAME OFF AND DIDN'T ALLOW MY CAR TO GO INTO PARK. THE CAR WAS STATIONARY WHEN THIS OCCURRED.
Power train, Other or unspecified, Jun 22, 2019
TAKATA RECALL, WHEN STATIONARY AND SHIFTING FROM PARK TO DRIVE IT IS VERY HARSH AND GRINDS (IT SOUNDS LIKE METAL ON METAL),, THEN FROM REVERSE TO DRIVE IT GRINDS EVEN MORE.
Steering, Jun 21, 2019
STEERING WHEEL ROTATES LEFT TO RIGHT ABOUT 30 DEGREES AT LOW SPEEDS UP TO ABOUT 40 MPH. DOES THIS ON ACCELERATION AND BRAKING, ON ANY SURFACE. THIS FAULT TAKES PLACE ALL OF THE TIME IT IS BEING DRIVEN.
Power train, Jun 18, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER EXITING THE VEHICLE AND PLACING THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLLED FORWARD. THE VEHICLE WAS TOWED TO LONGMONT FORD (LOCATED AT 235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003), BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER CABLE DETACHED FROM THE GEAR SHIFTER LEVER. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electrical system, Engine, Jun 18, 2019
TL* THE CONTACT OWNS A 2016 FORD FUSION. AFTER LEAVING THE OFFICE AND WALKING TO THE VEHICLE, THE CONTACT HEARD MUSIC PLAYING IN THE VEHICLE EVEN THOUGH THE KEYS WERE ON HER PERSON AND THE VEHICLE WAS STILL LOCKED. ADDITIONALLY, ON OCCASION, THE AIR CONDITIONER, LIGHTING, AND RADIO WOULD ACTIVATE INDEPENDENTLY WITH THE IGNITION IN THE OFF POSITION AND THE DOORS LOCKED. THE VEHICLE WAS TAKEN TO KOONS FORD OF BALTIMORE (LOCATED AT 6970 SECURITY BLVD, WINDSOR MILL, MD 21244, (410) 298-3800) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED DUE TO SEVERE BATTERY DRAINAGE. ALSO, THE WATER PUMP NEEDED TO BE REPLACED. THE BATTERY AND WATER PUMP WERE REPLACED, AND THE POWER TRAIN CONTROL MODULE WAS UPDATED; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,084. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Jun 17, 2019
BUSHING IN THE TRANSMISSION SHIFTER CABLE
Steering, Other or unspecified, Jun 17, 2019
MY CAR HAS APPARENTLY BEEN UNDER A RECALL FROM FORD REGARDING THE STEERING WHEEL SINCE MARCH OF 2018. I HAVE TAKEN IT TO CRAIN FORD TO BE SERVICED MULTIPLE TIMES SINCE 2018 AND WAS NEVER TOLD ABOUT THE RECALL. I HAD TO HAVE IT TOWED TO CRAIN ON THURSDAY NIGHT AFTER AN ISSUE WITH THE GEAR SHIFT. UPON DOING SOME RESEARCH ON THE NHTSA WEBSITE ON FRIDAY, I FOUND THAT MY CAR IS NOW UNDER 2 DIFFERENT RECALLS. I WAS TOLD FRIDAY THAT MY CAR WOULD BE SERVICED FIRST THING MONDAY MORNING AND I WOULD BE CALLED AND UPDATED ON THE SITUATION. I ALSO WAS NOT OFFERED A LOANER CAR, AND UPON ASKING IF I COULD OBTAIN ONE, WAS TOLD THAT THEY WERE COMPLETELY OUT. I HAVE SINCE HAD TO CALL THEM TWICE THIS MORNING, AND WAS PUT ON HOLD IN THE EXCESS OF 10 MINUTES EACH TIME. I AM CURRENTLY WAITING ON A CALL BACK TO DETERMINE WHAT TIME I WILL BE ABLE TO GO PICK UP MY CAR, IF I CAN AT ALL, TODAY. I HAVE BEEN WITHOUT A VEHICLE ALL WEEKEND. I AM CURRENTLY HAVING TO MISS WORK BECAUSE I DO NOT HAVE MEANS OF TRANSPORTATION TO GET THERE. I AM VERY UNSATISFIED WITH FORD, AND CRAIN FORD OF LITTLE ROCK.
Electrical system, Air bags, Jun 15, 2019
I WAS PARKING BACKING UP WHEN THE HORN WENT ON THE FIRST TIME. I THOUGHT THAT I MIGHT HAVE TOUCHED THE HORN SIGN ACCIDENTALLY. DRIVING AWAY FROM WORK THE SAME PROBLEM HAPPENED AGAIN THE SAME DAY, HORN WENT ON BLARING LOUD AGAIN BUT THIS TIME HANDS WAS WELL POSITIONED ON THE WHEEL. WHEN MAKING TURN LEFT OR RIGHT HORN WOULD SOUND OUT LOUD AGAIN. WHEN CAR IS PARKED OUTSIDE AND THE TEMPERATURE IS HIGH HORN WOULD SOUND ON AND OFF. IT HAPPENED ALSO WHILE CAR WAS IN MOTION IN THE TRAFFIC BLARING SO LOUD ON AND OFF TO CAUSE FEAR AND ANXIETY. THE HORN WOULD GO ON AND OFF EVEN PARK IN THE DRIVEWAY AT NIGHT AND DURING THE DAY CAUSING NUISANCE IN COMMUNITY. TOOK CAR TO THE DEALERSHIP AT THE SERVICES DEPARTMENT AFTER HEARING THE HORN LOUD BLARING(SD) DECIDED TO DISABLE IT UNTIL THEY CHECKED THE PROBLEM. THE DIAGNOSTIC REVELED A FAULTY ELECTRICAL WIRING AFFECTING THE IGNITION AND AIR BAG. BEEN HAVING THIS ISSUE TWO WEEKS BEFORE MEMORIAL WEEKEND MAY 2019, ISSUE OCCURRING UP TO THIS MOMENT.