2016 Ford Fusion
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,705 owner complaints filed for this model year. This is the 5th highest complaint count among 15 Fusion model years with reports.
Of the 2016 reports, 61 involved a crash and 6 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Latches/locks/linkages, doors, latchNov 17, 2023
Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15. This recall is an expansion of NHTSA recall number 20V-177.
Campaign 23V775000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Campaign 23V162000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchMar 23, 2020
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Campaign 20V177000 on NHTSA.gov
Steering, electric power assist systemAug 29, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Campaign 19V632000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftMay 13, 2019
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Campaign 19V362000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Steering, steering wheel/handle barMar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Campaign 18V167000 on NHTSA.gov
Seat belts, frontDec 5, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Campaign 16V875000 on NHTSA.gov
Seat belts, front, anchorageApr 27, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured from March 10, 2016, through March 16, 2016. The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."
An improperly welded driver seat riser may fail to adequately restrain the driver during crash, increasing the risk of injury.
Ford quarantined the affected vehicles at dealerships prior to their sale. Dealers will replace the front driver seat track rail, free of charge. The recall began on May 19, 2016. Ford's number for this recall is 16C05.
Campaign 16V250000 on NHTSA.gov
Fuel system, gasoline, storageOct 1, 2015
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Fusion vehicles manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015. The affected vehicles have a fuel tank that may have insufficent wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A fuel tank that cracks may leak fuel, increasing the risk of a fire.
Ford will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C11.
Campaign 15V618000 on NHTSA.gov
Representative owner complaints
1,705 reports, newest first.
Steering, Structure, Other or unspecified, Aug 14, 2018, crash
CAR STARTED THROWING ME FORWARD WHEN U ACCELERATED HAD A SMALL FENDER BENDER .. IT WOULD HAVE A HARD KICK AS IF SOMEONE HIT ME FROM BEHIND . THEN IT STOP WORKING WOULDN'T GO INTO DRIVE AFTER IT WAS IN PARK IT WENT IN REVERSE ALMOST HIT SOMEONE BEHIND ME .. THEN FORD ROADSIDE NEVER SHOWED UP . FORD LOST MY CAR NO ONE COULD FIND IT ... TOW COMPANY NEVER TOOK IT TO THE DEALER AND WHEN I GOT THERE FOR MY RENTAL THE UPERVISOR LAUGHED AND DISMISSED MY CONCERNS EVEN AFTER I WAS IN TEARS FROM THE TRAMA IF THE DAY AND NIGHT PRIOR. I WAS PROMISED A RENTAL SO I COULD GO TO WORK AND WAS DENIED IT BC THE CAR HADN'T ARRIVED . MEANWHILE ROADSIDE ASSISTANCE COULDN'T FIND WHERE MY CAR WAS . ONLINE IT SAID IT WAS PICKED UP AND TAKEN TO DEALER .. I WAS SO FRUSTRATED AND DISAPPOINTED WITH THE CHAOS . NO ONE WAS HELPING TO RESOLVE THE ISSUE AND I WAS LATE TO WORK AND MY CHILD'S CAR SEAT WAS IN THE LOST CAR . I WAS IN TEARS AND PANIC BECAUSE OF THE STRESS OF IT ALL. I HAD TO ASK THE GM AT JIM TIDWELL TO HELP WITH A RENTAL AND WAS BEING CHARGED 380$ FOR 1 DAY RENTAL . I WAS STILL UNDER WARRANTY SINCE CAR IS NEW . I AM SO DISAPPOINTED IN THE INSENSITIVE AND DISMISSIVE BEHAVIOR BY ALL THE MEN WHO I SPOKE TO . IT'S BEEN 3 WEEKS AND I KNOW NOTHING BESIDES CAR FINALLY ARRIVE AFTER BEING IMPOUNDED IN SOUTH ATLANTA. I DO NOT FEEL SAFE IN THE CAR NOR DO U WANT TO CONTINUE AS A CUSTOMER WITH FORD.
Electronic stability control (ESC), Aug 13, 2018
MY CAR WAS PURCHASED MAY OF 2017. AUGUST 13, 2018 I GOT READY TO PARK MY CAR, AS I PUT MY CAR IN PARK THE CAR WAS STILL MOVING FORWARD AS IT WAS IN DRIVE. CONFUSED I LOOKED DOWN AT THE HANDLE AND IT WAS LITERALLY IN PARK POSITION, BUT AS I LOOKED AT THE DASHBOARD IT STATED IT WAS IN DRIVE. I COULD NOT GET THE HANDLE TO POSITION BACK IN ANY OTHER POSITION EXCEPT FOR PARK. AND AT THIS POINT THE CAR WOULD NOT TURN ON AT ALL. I CONTACTED AAA THEY INFORMED THERE WAS A RECALL ON ALL 2013-16 MODEL YEAR FORD FUSION TO REPLACE SHIFTER CABLE BUSHINGS. HE TOOK THE MIDDLE CONSOLE APART AND SHOWED ME A PINK STRIP AND EXPLAINED THIS IS WHERE THE SHIFTER CABLE DISCONNECTED FROM THE TRANSMISSION. HE SAID THE RECALL WAS RECENT AND TO CONTACT MY LOCAL FORD DEALERSHIP WHERE THEY ARE TO REPLACE IT AT NO CHARGE. I TOWED MY CAR TO MY LOCAL FORD DEALERSHIP AFTER EXPLAINING IN DETAIL WHAT HAPPENED TO MY CAR. THEY RAN MY VIN AND TOLD ME TO BRING IT IN AS IT QUALIFIED FOR THE REPAIR. MY CAR IS INDEED A 2016 FORD FUSION NOT EVEN A YEAR OLD AND THE BUSHING DISCONNECTED FROM MY TRANSMISSION. EVERYTHING WAS FINE, UNTIL A TECHNICIAN CALLED AND AT FIRST INFORMED ME THEY WERE BACK UP AND HAD ABOUT 15 RECALLS BEFORE ME. HE SAID HE HAD TO REPLACE THE WHOLE SHIFTER BUSHING AND IT WAS GOING TO BE OVER A WEEK. AFTER I TOLD HIM FINE I WILL WAIT.. HE THEN CHANGES HIS STORY AND SAYS MY CAR IS NOT QUALIFIED TO BE REPAIRED UNDER THE RECALL AND THAT I WAS "MISINFORMED" BY THEIR REPRESENTATIVE. I DO NOT UNDERSTAND THIS. HOW IS MY CAR BEING THE SAME MAKE AND MODEL OF THE RECALL, AND HAVING THE SAME ISSUES AS THE RECALL NOT CONSIDERED QUALIFIED ALL OF A SUDDEN BECAUSE YOUR TOO BACKED UP? MY CHILDREN WAS IN THE CAR WHEN THIS HAPPENED. I PUT MY CAR IN PARK AND IT KEPT ROLLING, IF I HAD NOT THOUGHT QUICKLY MY CAR WOULD HAVE RAN INTO THE WALL IN PARK.
Steering, Suspension, Aug 13, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED AND AN ABNORMAL NOISE WAS HEARD. UPON INSPECTION, THE CONTACT FOUND THAT THE FRONT DRIVER'S SIDE AXLE HAD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W ROY HORN WAY, LAS VEGAS, NEVADA), BUT THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE CONTACT ATTRIBUTED THE FAILURE TO THE DEALER'S REPAIR OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Electrical system, Air bags, Service brakes, Aug 11, 2018
ABS LIGHTS, TRACTION CONTROL LIGHTS, THROTTLE BODY CONTROL LIGHTS, AIR BAG LIGHTS, EMERGENCY BREAK LIGHTS, REAR RIGHT BREAK LIGHTS ALL COME ON MY DASH, IT IS AT RANDOM TIMES, FIRST STARTING THE CAR UP, DRIVING IT FOR 2 MINUTES OR EVEN UP TO 10-12 MINUTES. SPEED, WEATHER OR MAKING A TURN OR JUST GOING STRAIGHT DOES NOT MATTER. WARNING LIGHTS CAN GO OFF EVERY DAY MULTIPLE TIMES OR AS LTTLE AS ONCE A WEEK. YOU CAN FEEL THE STREETING GET VERY TIGHT, ITS HARD TO EVEN MAKE A TURN WHICH IS NOT VERY SAFE. HAD MY VEHILCE IN THE SHOP FOR 25 DAYS STRAIGHT. WAS TOLD THE ISSUES WERE FIXED AND WITHINT 7 HOURS OF PICKING MY CAR UP ALL THE SAME LIGHTS CAME ON.
Power train, Aug 10, 2018, crash
TRANSMISSION POPPED OUT OF PARK WHILE BEING UNATTENDED AND ROLLED BACKWARDS AND STRUCK A PARKED VEHICLE. THE VEHICLE WAS IN PARK WHEN THE DRIVER EXITED THE VEHICLE WHILE WORKING TO PHOTOGRAPH ANOTHER VEHICLE FOR HIS JOB DUTIES. WHILE THE DRIVER WAS OUTSIDE OF THE VEHICLE TAKING PHOTOS, THE CAR POPPED OUT OF GEAR AND ROLLED BACKWARDS AND STRUCK A PARKED VEHICLE.
Other or unspecified, Aug 10, 2018
THE SHIFT CABLE DETACHED, OUR VIN NUMBER DIDN'T SHOW UP FOR THIS RECALL FOR IT IS THE SAME THING THAT IS HAPPENING WITH OTHER 2016 MODELS
Power train, Aug 9, 2018
PULLED INTO DRIVEWAY AT HOME. THE CAR HAD STOPPED, AND I WENT TO PUT IT IN PARK FROM DRIVE. UPON MOVEMENT THE SHIFTER BECAME STUCK INTO REVERSE AND ON THE DASH, IT READ REVERSE, BUT THE SHIFTER WAS PUSHED UP TO THE (P) PARK MARK. THE SHIFTER WOULD NOT MOVE, AND CAR STARTED TO ROLL BACKWARD. THE BRAKE PEDAL WAS STIFF AND WOULD NOT MOVE. I PULLED THE EMERGENCY BRAKE. I LATER FOUND OUT IT WAS THE SHIFTING MECHANISM THAT HAD BROKE. THE BUSHING THAT CONNECTS THE SHIFTING CABLE TO THE TRANSMISSION BRAKE.
Power train, Aug 9, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ROLLED AWAY INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AUTONATION FORD ST. PETERSBURG (2525 34TH ST. N, ST. PETERSBURG, FL) WHERE IT WAS DETERMINED THAT IT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER STATED THAT THE PARTS TO PERFORM THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 52,504. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 9, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS PARKED, IT BEGAN TO ROLL FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT SHIFTED INTO PARK, BUT THE PANEL DISPLAYED DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO DAVID STANLEY FORD OF MIDWEST CITY, LLC (6601 SE 29TH ST, MIDWEST CITY, OK 73110, (405) 733-1611), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS ADVISED TO CALL THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 72,000.
Power train, Aug 8, 2018
VEHICLE WAS STOPPED AND BEING PLACED INTO PARK FROM DRIVE. UPON MOVEMENT THE SHIFTER BECAME STUCK IN NEUTRAL. WAS ABLE TO MOVE TO MOVE THE SHIFTER TO PARK BUT VEHICLE SCREEN READ TRANSMISSION IN NEUTRAL. TOWED THE VEHICLE TO CAMELBACK FORD AND WAS ADVISED THE SHIFTING MECHANISM HAD BROKEN. THE BUSHING THAT CONNECTS THE SHIFTING CABLE TO THE TRANSMISSION HAD BROKEN RECALL 18V471000. FORD REFUSED TO REPLACE AS VIN WAS NOT IN THE BATCH AFFECTED CURRENTLY.
Power train, Aug 6, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 80 MPH, THE VEHICLE HESITATED AND AN ABNORMAL GRINDING NOISE WAS HEARD WHEN SHIFTING GEARS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED SUNRISE BUICK GMC COVINGTON PIKE AT (901) 372-8000 (1800 COVINGTON PIKE, MEMPHIS, TN 38128) AND WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ALSO ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 74,000.
Tires, Wheels, Aug 5, 2018
GOODYEAR EAGLE LS2 TIRES WERE DESCRIBED BY THE LOCAL FORD TECHNICIAN DURING A PRE-VACATION SERVICE AS NEEDING TO BE REPLACED IN THE NEAR FUTURE. THAT IS AT A MILEAGE READING OF 21,338.7 MILES. THERE IS ALSO A VERY PRONOUNCED TIRE RUMBLE AT HIGHWAY SPEED AND TIRE WEAR IS ALSO VERY HIGH AND IRREGULAR. I WILL PROBABLY REPLACE WITH MICHELIN TIRES IN THE NEAR FUTURE.
Power train, Vehicle speed control, Aug 3, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST ACCELERATION AND THE WRENCH ICON ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (PACKEY WEBB FORD, 1815 OGDEN AVENUE, DOWNERS GROVE, IL 60515) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Electrical system, Other or unspecified, Aug 3, 2018
TAKATA RECALL. SYNC SYSTEM QUITS WORKING, TRIES TO RESTART BUT DOESN'T. REAR BACK-UP CAMERA IS INOPERABLE WITH THIS CONDITION AS WELL AS ANY ENTERTAINMENT (RADIO, CD, SIRIUS, ETC.) & NAVIGATION. UPON SEARCH OF INTERNET IT IS A WIDE SPREAD ISSUE THEY ARE AWARE OF AND MAKING CONSUMERS PAY FOR KNOWN WIDESPREAD ISSUE.
Electronic stability control (ESC), Aug 2, 2018
IT WILL NOT SHIFT IN TO GEAR
Power train, Jul 31, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY ON AN INCLINE, IT INADVERTENTLY ROLLED AWAY. THE CONTACT STATED THAT THE PASSENGER JUMPED BACK INSIDE THE VEHICLE AND STOPPED IT IN THE MIDDLE OF THE STREET. AFTER THE FAILURE, THE VEHICLE FAILED TO ENGAGE IN ANY GEAR. THE VEHICLE WAS TOWED TO THE DEALER (HOLMAN FORD TURNERSVILLE, 3641 ROUTE 42 S, TURNERSVILLE, NEW JERSEY 08012) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE DETACHED AND NEEDED REPLACEMENT. THE DEALER ALSO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: CAS-15384719 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Steering, Vehicle speed control, Electronic stability control (ESC), Jul 28, 2018
ON JULY 4TH 2018. I WAS DRIVING DOWN FREEWAY AT APPROXIMATELY 74 MILES PER HOUR, MY VEHICLE DECELERATED ABRUPTLY DOWN TO ABOUT 40 MILES PER HOUR THEN DOWN TO 20 MILES PER HOUR. STEERING WHEEL BECOME TIGHT AND PRACTICALLY LOCKED INTO PLACE. THIS PORTION OF THE EVENT OCCURED WITHEN TWO SECONDS AT MOST. THE CHECK ENGINE LIGHT CAME ON AND THE CONSOLE SCREEN ON. THE LEFT SIDE OF ACCELEROMETER DISPLAYED MULTIPLE MESSAGES STATING MY SAFETY SYSTEMS WHERE NOT AVAILABLE, ADAPTIVE CRUISE CONTROL WAS UNAVAILABLE, FORWARD COLLUSION WARNING WAS UNAVAILABLE, REAR PARKING CAM UNAVAILABLE, PARKING SENSORS, UNAVAILABLE, HILL ASSISTANCE UNAVAILABLE, THESE WHERE THE ONES I READ WHILE TRYING TO MAKE AVOID A COLLISION BUT OTHER MESSAGES CONTINUED TO DISPLAY ON THE SCREEN. ALTOGETHER THE EVENT IN WHICH THE DECELERATION AND MESSAGES DISPLAYED ONE AFTER THE OTHER, IN RAPID SUCCESSION, TOOK PLACE INABOUT 5 TO 10 SECONDS. THE SUDDEN DECELERATION OF MY VEHICLE, FROM 74MPH TO 20MPH FORCED A LARGE WHITE SUV. TO QUICKLY ADJUST LANES AND FORCE TWO OTHER VEHICLES TO MOVE AS WELL IN ORDER TO AVOID AN ACCIDENT. ONE VEHICLE WAS ALMOST FORCED INTO A CONCRETE WALL BUT WAS ABLE TO STOP, THE CARS BEHIND HAD STARTED TO MANUVER AROUND AS WELL. I THE DRIVER WAS ABLE TO CORRECT THEMSELVES QUICKLY AND CONTINUE ON. MY VEHICLE WAS UNABLE TO ACCELERATE PAST 20MPH. THE EXIT WAS CLOSE, MY HAZARD LIGHTS APPEARED TO BE BE WORKING, AND VEHICLES WHERE PAYING ATTENTION TO MY VEHICLE. I TOOK THE OPPORTUNITY TO MOVE THE VEHICLE OFF THE FREE WAY AND PARK IT AT A GAS STATION. WITH THE HOLIDAY, I COULDN'T FIND ANY OPEN REPAIR SHOPS. WHILE I WAITED FOR A RIDE I FOUND SEVERAL FORUMS DISCUSSING THIS IS A COMMON ISSUE WITH THE 2016 FORD FUSION ENERGI. AFTER ABOUT 12000 MILES THE THROTTLE BODY NEEDS TO BE REPLACED. SENSE THEN I TOOK MINE TO GET FIXED, THE ISSUE AND FIX, WAS REPLACING THE THROTTLE BODY. FORD WON'T RECALL!
Other or unspecified, Jul 27, 2018
DOES ANYTHING ACTUALLY HAPPEN WHEN SOMEONE FILES A COMPLAINT WITH NHTSA? I SUBMITTED A COMPLAINT FOR A RECALL REPAIR REMBURSMENT AND WAS SUPPOSED TO GET A CONFIRMATION EMAIL BUT NEVER DID. MY PROBLEM IS MY 2016 FORD FUSION HAS 2 RECALLS ON IT....I ONLY FOUND OUT ABOUT THEM WHEN MINE BROKE AND I CALLED THE FORD CORPORATE OFFICE THAT'S WHEN THEY TOLD ME TO TAKE MY CAR TO A FORD DEALERSHIP AND THEY WOULD REPAIR BOTH RECALLS FREE OF CHARGE PARTS AND LABOR...SO THAT'S WHAT I DID, HOWEVER WHEN I WENT TO PICK UP MY CAR THEY WOULD NOT RELEASE IT WITHOUT MAKING ME PAY $570.69 OR THEY WOULD HOLD MY CAR HOSTAGE AND PUT IN MY FILE THAT I REFUSED THE REPAIR AND WOULD BE FINANCIALLY RESPONSIBLE FOR ANY RECALLS ON THE CAR GOING FORWARD. I CALLED THE CORPORATE OFFICE AGAIN AND THEY SAID THEY WOULD ESCALATE THE ISSUE TO LITHIA AND WOULD TAKE 6 TO 8 WEEKS TO GET MY MONEY BACK. I JUST SPOKE TO LITHIA AND THEY SAID FORD DENIED THAT IT WAS EVEN A RECALL...WHICH IT IS, THE RECALL NUMBER IS 18S20 WHICH IS EXACTLY WHAT BROKE....SO I WONT EVER GET MY MONEY BACK FOR A PROBLEM I HAD NOTHING TO DO WITH CREATING. SO NOW HERE I AM... FORD WONT PAY ME BACK AND NEITHER WILL LITHIA FORD FRESNO CA 93710 SO WHAT IS A CONSUMER OF A POS CAR SUPPOSED TO DO?!
Steering, Jul 26, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PLANET FORD 45 (20403 INTERSTATE HIGHWAY 45, SPRING, TEXAS 77388, (888) 591-9013) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE EARLIEST DATE OF SERVICE WOULD BE SEPTEMBER 21, 2018. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Power train, Jul 25, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER AND STATED, THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AUTONATION FORD TUSTIN (2 AUTO CENTER DR., TUSTIN, CA 92782, (714) 627-5558), BUT THE FAILURE WAS NOT DIAGNOSED. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING) AND 18V471000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,828. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN).
Power train, Jul 24, 2018
2016 FORD FUSION S AUTO TRANSMISSION SHIFT CABLE LINKAGE BUSHING BROKE , I WENT TO FORD DEALERSHIP EL CAJON MAIN STREET, TO ASK THEM IF MY CAR UNDER THIS WARRANTY THIS SAID BRING YOUR CAR NEXT WEEK YOUR CAR NOT UNDER WARRANTY YOU HAVE 36800 MILES. WE WILL CHARGE YOU.
Other or unspecified, Jul 24, 2018
THERE ARE 2 RECALLS ON MY CAR THE MILEAGE IS 59000 AND THE SHIFTER CABLE IS THE PROBLEM RIGHT NOW THERE IS ALSO A RECALL ON THE STEERING WHEEL. APPARENTLY THE WHOLE [XXX] THING CAN FALL OFF WHILE DRIVING....THE ONLY WAY I FOUND OUT ABOUT THE SHIFTER CABLE IS BECAUSE MINE BROKE...NO NOTICE WAS SENT OUT AND THE REASON FOR IT AND THAT IS BECAUSE THEY HAVENT CREATED A STUPID BUSHING THAT WONT BREAK, THE SHIFTER IS IN PARK BUT THE TRANSMISSION IS IN NEUTRAL....I HAD TO HAVE THE CAR TOWED HOME. THEN THE FORD CORPORATE OFFICE TOLD ME OF THE RECALL...THEY ALSO SAID THERE IS NO PART ISSUED YET EVEN THO ALL 2013 TO 2017 MODELS HAVE THE SAME PROBLEM. FORD TOLD ME I WOULD HAVE TO PAY NOTHING BECAUSE IT'S A RECALL. I TOOK MY CAR TO LITHIA FORD IN FRESNO CA BECAUSE CORPORATE INSTRUCTED ME TO TAKE IT THERE AND THAT WAS WHEN THEY TOLD ME I WOULD HAVE TO PAY $580 OUT OF POCKET AND WILL GET REIMBURSED WHEN FORD ISSUES THE RIGHT PART...ITS BEEN OVER 4 YEARS AND THEY STILL HAVENT ISSUED THE RIGHT PART SO HOW LONG WILL IT BE TILL I GET MY MONEY BACK?!?! IF I GET MY MONEY BACK, FOR A PROBLEM THAT IS NOWHERE NEAR MY FAULT, LITHIA CAN FIX IT NOW BUT WITH THE SAME PART THAT JUST BROKE. THEY ALSO SAID IF I DONT PAY THE $580 THEY WOULD PUT IN MY FILE THAT I REFUSED THE REPAIR FOR THE RECALL AND BE COMPLETELY RESPONSIBLE FOR ALL CHARGES REGARDING THE RECALLS...EVEN THO I ALREADY AM. I HAVE NEVER HEARD OF A CONSUMER HAVING TO PAY OUT OF POCKET FOR A FAULTY PART PUT IN A NEW CAR! THIS CANT BE LEGAL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Jul 19, 2018
TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT SHIFTED INTO PARK WITH THE BRAKE PEDAL DEPRESSED; HOWEVER, THE VEHICLE PROCEEDED TO MOVE FORWARD. THE CONTACT IMMEDIATELY TURNED THE ENGINE OFF, WAITED A MOMENT, AND RESTARTED THE ENGINE. AFTERWARDS, THE VEHICLE WAS ABLE TO SHIFT INTO PARK. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Fuel/propulsion system, Jul 10, 2018
THE CAR WILL STALL WHEN COMING TO A STOP AND ONLY AT LOW SPEEDS WHEN COMING TO A STOP. NEVER WHILE DRIVING THE FUEL FILLER FLAPPER WILL VIBRATE MAKING A WHAT SOUNDS LIKE A GROWL. TRY TO RESTART IT WILL RUN FRUFF AND DIE. AFTER YOU WAIT ABOUT 5-10 MINUTES IT WILL RESTART AND RUN FINE FOR HUNDREDS OF MILES AND WHEN YOU LEAST EXPECT IT WILL DO THE SAME THING AGAIN,. IT HAS BEEN DOING THIS SAME THING NOW FOR AT ;EAST 6 TO 8 THOUSAND MILES. IT WILL NOT DO IT FOR THE FORD DEALER.
Other or unspecified, Jul 7, 2018
I SENT THIS TO FORD COMPANY: DEAR [XXX], I WOULD LIKE TO ADDRESS ABOUT MY 2016 FORD FUSION PROBLEM THAT HAPPENED YESTERDAY, JULY 4, 2018. I WAS DRIVING FROM MY GROCERY SHOPPING WHEN ALL OF A SUDDEN MY CAR WILL NOT ACCELERATE ANYMORE AND IT WAS SLIDING BACKWARD. NOT SURE IF SLIDING BACKWARDS WAS DUE TO SLIGHTLY UPHILL OR ANOTHER PROBLEM ON TOP OF CAR WOULDN?T DRIVE ANYMORE. ON MY DASHBOARD A WRENCH DRAWING APPEARED WITH A MESSAGE ?REFER TO YOUR MANUAL?. THIS HAPPENED AT THE INTERSECTION OF REDWOOD PKWY AND OAKWOOD IN VALLEJO CA. THIS WAS VERY DANGEROUS. I PUT THE CAR ON PARK ?P? TURNED OFF THE IGNITION AND SET THE E-BREAK WITH MY LIGHTS HAZARD ON. I HAD TO CALL 911 TO AVOID ACCIDENT. THEY SENT A POLICE PATROL TO ESCORT ME WHILE MY CAR IS BLOCKING THE TRAFFIC. YOU SEE MY CAR WAS BOUGHT BRAND NEW AND ONLY HAVE LESS THAN 5K MILEAGE. THIS KIND OF PROBLEM SHOULD NOT HAPPENED. I GOOGLED 2016 FUSION TO SEE COMMON PROBLEMS AND THIS IS ONE OF THEM. YOUR COMPANY MUST BE AWARE OF THIS, YET, IT CONTINUE TO HAPPEN. I HOPE FORD IS NOT WAITING FOR SOMEBODY TO PERISH BEFORE TAKING ACTIONS, I HAD MY CAR BROUGHT TO FORD LINCOLN FAIRFIELD CA. I AM A SINGLE EARNER AND STARTING TODAY I HAVE TO TAKE UBER TO GET TO PARK AND RIDE SINCE THIS IS THE ONLY CAR I HAVE. I WANT ACTION FROM YOUR COMPANY PERTAINING TO THIS KIND OF PROBLEM. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR