2003 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,313 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Explorer model years with reports.
Of the 2003 reports, 69 involved a crash and 19 involved a fire. 66 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Representative owner complaints
1,313 reports, newest first.
Structure, Mar 4, 2008
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE REAR WINDOW HATCH HAS A PIECE OF PLASTIC UNDER THE GLASS, WHICH HOLDS THE WINDOW IN PLACE. THE PLASTIC HAS CRACKED ALL THE WAY THROUGH THE WINDOW. THE CURRENT MILEAGE WAS 75,000 AND FAILURE MILEAGE WAS 8,000. UPDATED 04/02/08. *LJ
Tires, Mar 4, 2008
WHILE PULLING OUT OF LOCAL WAL-MART PARKING LOT IN REVERSE AN EXPLOSION THAT ROCKED MY EXPLORER CROSS UTILITY VEHICLE CREATED SOME PANIC FOR MY WIFE AND MYSELF. UPON CHECKING THE VEHICLE I NOTICED THAT THE FRONT LEFT TIRE HAD EXPLODED FROM ONE SIDE OF THE RIM TO THE OTHER RENDERING THE TIRE TO BE COMPLETELY RUIN. THE RIM WAS INTACT. *TR
Power train, Wheels, Mar 3, 2008
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 10 MPH, THE CONTACT HEARD A NOISE SIMILAR TO A TIRE BLOWOUT. SHE PULLED THE VEHICLE OFF THE ROAD AND DISCOVERED THAT THE LUG STUDS FOR THE DRIVER AND PASSENGER SIDE REAR WHEELS HAD SHEARED OFF. THE VEHICLE WAS TOWED TO THE DEALER AND THE STUDS WERE REPLACED. THE FAILURE OCCURRED TWICE. THE CONTACT ATTEMPTED TO SHIFT INTO PARK, BUT THE GEAR BECAME STUCK. SHE JIGGLED THE GEAR UNTIL IT WENT INTO PARK. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 60,000.
Structure, Feb 29, 2008
REAR TAILGATE MOLDING BELOW WINDOW CRACKED. APPEARS TO BE A PREVALENT FLAW BASED ON INTERNET RESEARCH. CALLED FORD AND THEY ADVISED IT WAS A KNOWN PROBLEM HOWEVER WERE NOT PLANNING TO RECALL. I BELIEVE THIS IS RELATED TO THE PRIOR RECALL OF REAR LIFTGATE GLASS AS THIS PART WAS NEW POST RECALL. *TR
Structure, Feb 29, 2008
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE REAR LIFTGATE WINDOW SUDDENLY BLEW OUT WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT IT WAS A COMMON FAILURE, BUT THEY COULD NOT EXPLAIN THE CAUSE. THE VEHICLE IS CURRENTLY AT THE SHOP BEING REPAIRED. THE CONTACT HAS PICTURES OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 72,000. UPDATED 03-31-08 *BF AFTER DOING SOME RESEARCH, THE CONSUMER DISCOVERED THE GAS IN THE STRUTS THAT HOLD THE TOP PORTION OF THE REAR HATCH CAN EXPLODE WHEN COLD WEATHER IS A FACTOR. UPDATED
Steering, Engine and engine cooling, Feb 28, 2008
TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 60 MPH, ON FEBRUARY 17, 2008, THE ENGINE SHUT OFF IMMEDIATELY WITHOUT WARNING. SEVERAL VEHICLES WERE RAPIDLY APPROACHING THE CONTACT, WHICH NEARLY CAUSED A FATAL CRASH. THERE WERE NO WARNING LIGHTS PRESENT PRIOR TO THE FAILURE; HOWEVER, AFTER THE ENGINE SHUT OFF, ALL OF THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED. THE MECHANIC WAS UNABLE TO RESTART THE VEHICLE. THE DEALER DIAGNOSED THE VEHICLE AND STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE PART WAS ORDERED AND MAY BE AVAILABLE BY NEXT WEEK. THE VEHICLE HAS BEEN AT THE DEALER FOR TWO WEEKS. THE MANUFACTURER'S PRESIDENT WAS NOTIFIED ON TWO OCCASIONS AND THE SECRETARY FORWARDED THE MESSAGES TO A LIAISON. THE CONTACT WANTED THE VEHICLE REPLACED, BUT THE LIAISON STATED THAT SHE COULD NOT ASSIST. THE CONTACT SAW ON THE NEWS THAT THERE WAS A MANUFACTURER'S RECALL AND FILED CASE NUMBER 0490000518. THE MANUFACTURER STATED THAT THERE WERE NO EXISTING RECALLS RELATED TO THE FAILURE. THE FOLLOWING FAILURES OCCURRED WITH THE PREVIOUS OWNER: ON MARCH 1, 2004, THE RING AND PINIONS FAILED, ON MARCH 31, 2004, THE PINION VALVE LEAKED, WAS DAMAGED, TESTED AND REPAIRED. ON APRIL 14, 2004, WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PINION SEAL WAS LEAKING AND REPLACED. THE UPPER BEARING WAS ALSO REPAIRED. THE VIN APPEARS TO BE INVALID. THE FAILURE AND CURRENT MILEAGES WERE 40,000.
Power train, Feb 28, 2008
TRANSMISSION WAS FINE AND THEN IT STARTED HAVING TROUBLE SWITCHING FROM 1ST TO 2ND GEAR. NEXT THING THE OD LIGHT STARTED FLASHING SO I DECIDED TO TAKE IT TO THE DEALER. BY THE TIME I GOT THERE THE SERVICE ENGINE SOON LIGHT CAME ON. THEY DID A COMPUTER CHECK ($90 COST) ON IT AND RECOMMENDED TO INSTALL A REMANUFACTURED UNIT FOR $3829. AFTER SOME MORE RESEARCH, I DECIDED TO TAKE IT TO AAMCO. THEY WENT BEYOND THE COMPUTER CHECK AND DISCOVERED THAT THE 2ND SERVO PISTON WAS BROKEN AND THE OD SERVO PISTON ALSO RECOMMENDED TO BE REPLACED ALONG WITH THE TORQUE CONVERTER BECAUSE THERE HAVE BEEN SO MANY PROBLEMS WITH THEM. IN THE END, THE COST WILL BE $2043. *TR
Structure, Feb 20, 2008
PANEL BELOW GLASS ON LIFT GATE DEVELOP A CRACK. *TR
Latches/locks/linkages, Feb 20, 2008
HATCHBACK ON 2003 FORD EXPLORER CRACKED, AND NEEDED REPLACEMENT, THE TOTAL COST WAS $290.00. *TR
Suspension, Tires, Feb 19, 2008
THE SHOCKS AND THE WHEEL BEARINGS ON THE BACK LEFT PASSENGER SIDE TIRES ON MY 2003 FORD EXPLORER ARE SHOT. MY EXPLORER HAS 87,000 MILES ON IT!!! *TR
Service brakes, Hydraulic, Feb 14, 2008
MY WIFE AND I PURCHASED A FORD EXPLORE SPORT 2003 NEW FROM THE DEALER; ON SEVERAL OCCASION WE HAD PROBLEMS WITH WHAT I THOUGHT WAS THE ABS BRAKE SYSTEM.THE VEHICLE WOULD CONTINUE TO GO FORWARD AFTER APPLYING BRAKES. THE FORD DEALERSHIP REPLACED BRAKE BOOSTER, MASTER CYLINDER AND IT STILL TODAY IT CONTINUE TO DO THE SAME THINGS SURGE FORWARD AFTER TWO VISIT TO THE DEALERSHIP WITH THIS PROBLEM. THERE RESPONSE WAS WE CAN'T FIND IT AND SENT US ON OUR WAY. NOW THE WARRANT IS GONE AND WE ARE STUCK WITH A VEHICLE THAT MAY OR MAYNOT STOP IN TRAFFIC WHICH PUTS OUR LIVES AND MAYBE SOMEONE ELSES LIFE AT RISE. WE REALLY DON'T WANT TO PURCHASE ANOTHER VEHICLE AT THIS TIME; SINCE FORD CAN'T FIX OR LOCATE THE PROBLEM. I PULL THE FORD UP TO ANOTHER VEHICLE OF MINE TO JUMP THE BATTERY AND IT WOULDN'T STOP AND CRASH INTO MY GRILL ;DESTROYED THE FRONT OF MY S10 CHEVY. HOWEVER THAT I CAN FIX. WE APPRECIATE ANY THING YOU CAN HELP US WITH. *TR
Structure, Feb 11, 2008
I OWN A 2003 FORD EXPLORER XLT 4WD. APPROXIMATELY 12 MONTHS AGO, THE REAR TRIM PANEL BENEATH THE REAR WINDOW CRACK DOWN THE MIDDLE. I CONTACTED MY NEAREST DEALER WHO INFORMED ME THAT WHILE FORD HAD RECOGNIZED THAT IT WAS A PROBLEM, THEY DID NOT PLAN TO ISSUE A TECHNICAL SERVICE BULLETIN OR RECALL. THE DEALER SERVICE REPS EVEN AGREED THAT THERE IS A SIGNIFICANT PROBLEM WITH EXPLORERS AND MOUNTAINEERS. I HAVE SEEN MANY OTHER EXPLORERS AND MOUNTAINEERS WITH THE SAME PROBLEM AS WELL AS MANY COMPLAINTS ON-LINE. TODAY THE REAR HATCH LEFT LATCH BROKE OFF CAUSING THE ENTIRE REAR LIFT GATE WINDOW TO NEARLY FALL OFF. THE PROBLEM COULD POSSIBLY BE RELATED DUE TO THE EARLIER CRACK CAUSING THE WEIGHT OF THE REAR GLASS TO SHIFT, PLACE TOO MUCH STRAIN ON THE LEFT LATCH. THE DEALER IS REPAIRING THE BROKEN LATCH, WINDOW MOLDING AND REAR HATCH STRUTS, UNDER AN EXTENDED SERVICE PLAN BUT STILL WILL NOT REPAIR THE PREVIOUS CRACKED TRIM PANEL. THIS IS INDICATIVE OF FORD'S FAILURE TO BACK UP THEIR PRODUCT AND THEY HAVE LOST A LONG TERM CUSTOMER. *TR
Structure, Feb 11, 2008
I OWN A 2003 FORD EXPLORER XLT 4WD. APPROXIMATELY 12 MONTHS AGO, THE REAR TRIM PANEL BENEATH THE REAR WINDOW CRACK DOWN THE MIDDLE. I CONTACTED MY NEAREST DEALER WHO INFORMED ME THAT WHILE FORD HAD RECOGNIZED THAT IT WAS A PROBLEM, THEY DID NOT PLAN TO ISSUE A TECHNICAL SERVICE BULLETIN OR RECALL. THE DEALER SERVICE REPS EVEN AGREED THAT THERE IS A SIGNIFICANT PROBLEM WITH EXPLORERS AND MOUNTAINEERS. I HAVE SEEN MANY OTHER EXPLORERS AND MOUNTAINEERS WITH THE SAME PROBLEM AS WELL AS MANY COMPLAINTS ON-LINE. TODAY THE REAR HATCH LEFT LATCH BROKE OFF CAUSING THE ENTIRE REAR LIFT GATE WINDOW TO NEARLY FALL OFF. THE PROBLEM COULD POSSIBLY BE RELATED DUE TO THE EARLIER CRACK CAUSING THE WEIGHT OF THE REAR GLASS TO SHIFT, PLACE TOO MUCH STRAIN ON THE LEFT LATCH. THE DEALER IS REPAIRING THE BROKEN LATCH, WINDOW MOLDING AND REAR HATCH STRUTS, UNDER AN EXTENDED SERVICE PLAN BUT STILL WILL NOT REPAIR THE PREVIOUS CRACKED TRIM PANEL. THIS IS INDICATIVE OF FORD'S FAILURE TO BACK UP THEIR PRODUCT AND THEY HAVE LOST A LONG TERM CUSTOMER. *TR
Power train, Feb 11, 2008
THE TRANSFER CASE FAILED ON OUR 2003 FORD EXPLORER. THIS IS A KNOWN PROBLEM AT FORD AND DUE TO A DESIGN FLAW WITH THE EXPLORER. IT COST $2,000 TO FIX. OUR MECHANIC REFERRED US TO A TRANSMISSION/TRANSFER CASE SPECIALIST WHO HAD SEEN MULTIPLE EXPLORERS WITH THIS PROBLEM. FORD SHOULD ISSUE A RECALL FOR THIS KNOWN DEFECT. THE CONSEQUENCES OF A FAILURE IN THE TRANSFER CASE CAN BE A COMPLETE SHREDDING OF THE GEARS AND SUDDEN LOSS OF POWER, WHICH COULD BE EXTREMELY DANGEROUS. *TR
Power train, Feb 10, 2008
AT 40,000 MILES 4000 OUT OF WARRANTY, THE TRANSMISSION ON MY 2003 FORD EXPLORER CATASTROPHICALLY FAILED. NO WARNING AT ALL. DRIVING DOWN THE HIGHWAY, THE O/D LIGHT STARTED TO FLASH AND THE CAR STARTED TO SHIFT IN AND OUT OF GEAR. MY WIFE NURSED THE CAR HOME. THE CAR HAD NO FIRST GEAR AND WOULD SLAM FROM SECOND TO THIRD. FORD CONFIRMED THIS, AND SAID THE ONLY FIX WAS A COMPLETE TRANSMISSION. 6,000 MILES LATER, THE SAME THING. SINCE THIS WAS UNDER WARRANTY, FORD SAID THAT THEY COULD REPLACE SOME SOLENOIDS AND THAT WOULD FIX IT....NOT!! THREE MORE TRIPS AND FINALLY A TRANSMISSION THAT DOESN'T ACT UP ALL THE TIME. IT STILL SHIFTS FUNNY AND SOMETIMES FAILS TO GO INTO GEAR. MY WIFE HAS COME CLOSE TO BEING REAR-ENDED NUMEROUS TIMES, I.E. BACKING INTO THE STREET. THIS IS A SAFETY ISSUE THAT FORD HAS BEEN IGNORING, READ THE FORUMS. I HAVE MANY OTHER NUMEROUS COMPLAINTS ABOUT THIS VEHICLE. READ DIFFERENTIAL CLUTCHES GOING BAD, KEYLESS ENTRY FAILING, DOOR LOCKS FAILING, AND A WINDOW THAT WORKS PART-TIME....KINDA LIKE FORD ENGINEERS. *TR
Structure, Feb 9, 2008
2003 FORD EXPLORER CRACKED REAR HATCH WITHOUT IMPACT. WEATHER CONDITIONS WERE COLDER THAN NORMAL. THERE ARE TWO VERTICAL 1/4" CRACKS THAT APPEARED SUDDENLY BELOW THE REAR HATCH LIFT GATE WINDOW. WE HAD NOT USED THE BACK LIFT DOOR OR THE LIFT GATE WINDOW IN SEVERAL DAYS. *TR
Structure, Feb 3, 2008
CRACKED HATCH ON 2003 FORD EXPLORER. WORRIED THAT PANEL WILL FALL OFF. FORD DOES NOT WANT TO TAKE CARE OF THIS PROBLEM THAT IS OBVIOUSLY A DEFECT. HAVE READ THAT MANY OTHER PEOPLE AROUND COUNTRY HAVE SAME PROBLEM NO MATTER WHAT CLIMATE IS. FEEL THAT IT IS A SAFETY HAZARD WITH THE POSSIBILITY OF PANEL FALLING OFF WHILE DRIVING AND CREATING AN ADVERSE INCIDENT WHICH COULD CAUSE INJURY. *TR
Structure, Feb 1, 2008
REAR GLASS APPLIQUE UNDER REAR HATCH HAS CRACKED TWICE, FIRST TIME UNDER WARRANTY, SECOND TIME IT IS NOT COVERED. *TR
Latches/locks/linkages, Feb 1, 2008
THE HINGES ON MY 2003 FORD EXPLORER BROKE WHILE OPENING THE LIFT GATE. I WANT TO THE DEALER TO HAVE FIXED. THEY CHARGED ME $323.55 TO REPLACE THE HINGES & STRUTS. LATER I FOUND OT THAT THERE WAS A RECALL FOR THIS EXACT ISSUE. I CONTACTED FORD AND THEY TOLD ME THAT EVEN THOUGH MY VEHICLE WAS BUILT DURING THE DATES LISTED IN THE RECALL IT WAS NOT BUILT AT A SPECIFIC PLANT. OF THE 955,000 VEHICLES COVERED UNDER THIS RECALL MY CAR (WHICH ACTUALLY HAD THE PROBLEM) WAS NOT COVERED. BELOW IS A COPY OF THE RECALL FROM YOUR OFFICE. I AM CERTAIN THAT I AM NOT THE ONLY OWNER FACING THIS ISSUE. FORD MOTORS NEEDS TO ACCEPT RESPONSIBILITY FOR DEFECTIVE PRODUCTS. I WOULD LIKE TO GO ON RECORD WITH THIS COMPLAINT STATING THAT THE RECALL BELOW BE AMENDED TO INCLUDE ALL 2003 FORD EXPLORERS REGARDLESS OF PLANT THAT BUILT IT. THE HINGES ARE BAD. FORD / EXPLORER 2002-2003 FORD / MOUNTAINEER 2002-2003 MANUFACTURER : FORD MOTOR COMPANY MFR'S REPORT DATE : SEP 09, 2004 NHTSA CAMPAIGN ID NUMBER : 04V442000 PE04045 NHTSA ACTION NUMBER: PE04045 COMPONENT: STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS POTENTIAL NUMBER OF UNITS AFFECTED : 955732 SUMMARY: ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK. CONSEQUENCE: IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR. *TR
Other or unspecified, Jan 28, 2008
I JUST RECENTLY TOOK MY 2003 FORD EXPLORER XLT 4.0L V6 TO MY LOCAL DEALER BECAUSE OF A COLD DRAFT COMING FROM THE GLOVE BOX AND OR FLOOR PANEL ON THE PASSENGER SIDE. UPON NOT EVEN GOING INTO FURTHER EXPLANATION ABOUT MY PROBLEM THEY KNEW EXACTLY WHAT THE PROBLEM WAS; STATING IT IS THE "BLEND DOOR." THEY SAID "THE PINS FROM THE DOOR BREAK OFF AND CAUSES THE DOOR TO FALL MAKING IT NOT FUNCTION PROPERLY CREATING A COLD DRAFT AND THE HEATER OR AIR CONDITIONING NOT TO WORK PROPERLY; IS A "COMMON PROBLEM".' WHEN I CALLED DOWN THERE TWO DAYS LATER, TO GET MY QUOTE ON FIXING IT, THE MANAGER IN PARTS SAID 'THE PART WAS $50.00 AND WAS GOING TO REQUIRE 4 HOURS OF LABOR BECAUSE OF HAVING TO TAKE THE WHOLE DASH OFF TO GET TO IT; I WAS LOOKING AT ROUGHLY $330.00 WITH PARTS, LABOR, AND TAX.' I PERSONALLY FEEL THIS IS A 'MANUFACTURES DEFECT' AND WHY SHOULD THE CONSUMER HAVE TO PAY FOR A 'MANUFACTURES DEFECT?' ALSO, IF THIS IS SUCH A 'COMMON PROBLEM' WHY IS THERE NOT A RECALL FOR IT BEING FAULTY; OTHER THAN BECAUSE IT'S NOT A SAFETY HAZARD. I APPRECIATE ANY TIME YOU PUT INTO MY QUESTION AND DILEMMA. I WILL BE LOOKING FORWARD TO AN EXPLANATION AS TO WHY IT ISN'T A RECALL. *CN
Structure, Jan 26, 2008
CRACK IN LIFTGATE OF 2003 FORD EXPLORER; NOTE: 2ND TIME IT HAS CRACKED, AFTER REPLACEMENT ONCE...NOW ABOUT 25,000 MILES LATER, SAME PROBLEM WITH NEW LIFTGATE. CRACK JUST "APPEARS". *TR
Structure, Jan 26, 2008
I PURCHASE A 2003 FORD EXPLORER IN THE SAME YEAR. LAST YEAR MY WIFE NOTICED A CRACK ON THE LIFTGATE DIRECTLY BELOW THE REAR WINDOW. THE CRACK WAS ABOUT 4 INCHES LONG AND NARROW IN WIDTH. I TOOK THE CAR TO MY LOCAL DEALERS BODY SHOP AND WAS TOLD BY THE MANAGER " THAT I SEE THIS ALL THE TIME IN ALL OF FORDS SUV'S INCLUDING THE LINCOLN AND MERCURY MODELS. IT IS A DEFECT FROM THE FACTORY AND ONE THAT FORD WILL NOT RECALL". HE GAVE ME A ESTIMATE OF $350 AND ADVISED THAT I GO TO THE DEALER AND TALK TO SOMEONE THERE. I DID SO AND WAS TOLD BY THE SERVICE MANAGER THAT THERE WERE 2 REASONS WHY THEY WOULD NOT FIX THE CAR FOR ME. THE 1ST IS THAT THE CAR WAS OUT OF WARRANTY AND THE 2ND WAS THAT I DID NOT BUY THE CAR FROM THEM, I PURCHASED THE CAR AS A DEMO FROM ANOTHER DEALER. I WAS GIVEN A NUMBER TO CONTACT FORD WHICH I DID AND WAS TOLD THE SAME THING THAT THE DEALERSHIP TOLD ME. I THEN TOOK THE CAR TO THE DEALER WHERE I BOUGHT THE CAR AND WAS TOLD BY THE SERVICE MANAGER THAT HE WOULD HAVE THE REGIONAL REP FROM FORD CONTACT ME WHENEVER HE WAS IN TOWN. HE ALSO STATED THAT IF FORD WOULD NOT HELP ME THEN HE WOULD FIX THE CAR FOR HALF PRICE THE COST. I HAVEN'T HEARD FROM THEM IN A YEAR. I HAVE RESEARCHED THIS AND THERE ARE NUMEROUS COMPLAINTS FROM PEOPLE WHO HAVE EXPLORERS WITH THE SAME PROBLEM. AS THE BODY SHOP MANAGER AT THE DEALER SAID, THIS IS A FLAW THAT FORD MOTOR CO. IS AWARE OF AND WILL NOT RECALL. MY CAR NOW HAS 3 CRACKS ON THE LIFTGATE AND I LIKE SO MANY OTHERS ARE NOT RESPONSIBLE FOR THEM. WE ARE DESPERATELY SEEKING HELP FROM SOMEBODY IN HOLDING FORD ACCOUNTABLE FOR THIS. THANK YOU! *TR
Structure, Jan 25, 2008
WHEN I GOT TO MY CAR THIS MORNING, THE MIDDLE OF THE BACK REAR PANEL OF MY '03 FORD EXPLORER EDDIE BAUER SERIES HAD CRACKED FROM BETWEEN THE WINDOW TO THE LATCH - RIGHT UNDER THE FORD EMBLEM. THERE WAS NO ACCIDENT - NOTHING THAT COULD HAVE CAUSED THIS DAMAGE. LUCKILY THERE ARE ONLY 51K MILES ON THE TRUCK, AND THE DEALER IS WILLING TO FIX WITH A $75 DEDUCTIBLE. *TR
Structure, Jan 24, 2008
HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2003/BODY_PAINT/CRACKED_PANEL_BELOW_THE_REAR_WINDOW.SHTML THE LINK ABOVE IS BASICALLY WHAT I EXPERIENCE - A CRACK IN MY BACK BODY PANEL - NO WRECK - NOTHING TO CAUSE IT - JUST SITTING THERE! FORD WILL NOT REPLACE - THEY CLAIM IT IS OUT OF WARRANTY - AS IF A BODY PANEL SHOULD CRACK BY ITSELF! *TR
Engine and engine cooling, Jan 24, 2008
SAT. JAN. 19, 2008; APPROX. 99,780 MILES - ENGINE STALLED WHILE WE WERE TURNING OFF THE HIGHWAY TO A SIDE STREET. WE HAD JUST DRIVEN APPROX. 20 MILES, SO THE ENGINE WAS WARM. THE STEERING WHEEL LOCKED UP WHEN THE ENGINE TURNED OFF, WHICH CAUSED US TO GO INTO THE ONCOMING TRAFFIC LANE. FORTUNATELY NO ONE WAS COMING TOWARDS US SO WE COULD STOP, PUT IT IN PARK, AND RESTART THE ENGINE. THIS IS ABOUT THE FIFTH OR SIXTH TIME IT HAPPENED. *TR